Will Bray. the man to see for BURGERS and PIZZA. HAPPY HOLIDAYS The RITZ makes a GRAND ENTRANCE. Inside: Retail News, Events Recap and

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1 winter 2013 Inside: Retail News, Events Recap and HAPPY HOLIDAYS The RITZ makes a GRAND ENTRANCE Will Bray the man to see for BURGERS and PIZZA Reading All About Life at Your Doorstep

2 special promotion Shanghai Centre Refer & Win Program Shanghai Centre's referral program is open to both residents and office tenants. Anybody working or living at Shanghai Centre who successfully refers a new apartment resident (minimum one month lease) or a new office tenant is entitled to a valuable F & B or spa gift. And with our newly renovated to perfection apartments & penthouses it has never been a better time to participate in our referral program. For more information please contact the Marketing Department at: marketing@shanghaicentre.com.cn Visit:

3 in this issue 5 a message from management the new year brings more improvements for you 6 the Ritz makes a grand entrance AND keeps on winning Shanghai Centre Management Office: Suite 710, West Office Tower, 1376 Nanjing Rd. West, Shanghai , P.R. China t: (86 21) f: (86 21) Shanghai Centre events schedule 14 Green Light Visual Identities greenlightvi@sh163.net Please direct all enquiries to: marketing@shanghaicentre.com.cn Shanghai Centre events recap scary halloween, we give back, a race over water, and more Alex De Ceuster Marketing Director tel: (86 21) x 6615 Production Design / Layout / Printing: COVER STORY Will Bray is the man to see for burgers & pizza Kurt Sigouin Property Services Director tel: (86 21) x 6759 Jenny Jiang Customer Service Manager tel: (86 21) x 6627 Shanghai Centre news Shanghai Centre retail news TOM FORD & MIU MIU show off their latest 15 front line profile meet Paul Tan our Security Supervisor just about kids visiting the ocean and a full day for Butterflies! 3

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5 a message from management Greetings Residents and Tenants! It's that time of year again... Pleasant fall weather is behind us and we are heading into colder winter months... This means a new year is approaching fast with big plans for Shanghai Centre! For Shanghai Centre, New Year's resolutions are the same every year: keep improving our facilities and services in order to ensure the best possible environment for our guests. We just spruced up the exterior of the building with a fresh coat of paint, and all apartment corridors and elevator lobbies have been updated to match the renovated apartment units. The hotel entrance will also receive a total overhaul creating a new arrival experience from the moment you enter the motor court (a sneak peek is on page 7). You will also notice changes in our retail plaza... Aside from the revamped City Shop supermarket and a new home for Alice Flower, we welcome PURE & WHOLE (formerly KUSH) to the family. They will bring some of the best vegetarian food the city has to offer. Health conscious people will also be happy to hear that lululemon athletica, Canada's best known yoga and pilates clothes brand will be setting up shop at the second floor of the West Retail Plaza. And instead of just selling nice sportswear, they will also offer regular free yoga sessions for residents and tenants to attend... Keep an eye on your inbox for updates! There were plenty of exciting events over the past year, the first edition of our Family Fun Fair being one of the most memorable ones with over 2000 parents and kids attending. A sequel is scheduled for spring along with many more events planned for the new year. On behalf of the management team of Shanghai Centre, I would like to wish you and yours a great holiday season and we are looking forward serving you in the new year! Alex De Ceuster Marketing Director レジテントの皆様 今年もいよいよ残りわずかとなりました 皆様はいかがお過ごしでしょうか? 上海商城は相変わらず多彩な毎日をお過ごしております 恒例の九月にドラゴンボートレース 十月のハロウィン パーティーが皆様のお陰で無事に行われました 間もなく来るのクリスマスパーティーもお楽しみにしてください いつも大好評のシティーショップはより快適な買い物環境 豊富な品物を提供頂けくため 営業面積を拡大されました また 8 階テラスのバーベキューアリアはこれから雨の日にも皆様は楽しめるようにガラスの屋根を取り付ける工事を行います 最近 v 健康生活を求め ベジタリアン料理を提唱する人間は多くなっていたそうです このブームに手応え リテールにベジタリアンレストラン PURE&WHOLE が新しく加え 来年の年初に開店いたします 菜食の愛好家はぜひ食べてみてください 最後になりますが これから日に日に寒くなりますので 風邪をひかないように お体ご自愛くださいませ 日本人顧客サービス担当アイリス 5

6 Shanghai Centre news The Portman Ritz-Carlton again cited for excellence Hot 25 Conference Hotels in Asia The Portman Ritz-Carlton, Shanghai was once again voted on the list of Hot 25 Conference Hotels in Asia by SmartTravelAsia.com Best In Travel Poll The Portman Ritz-Carlton Top 100 Hotels in China Top 100 Hotels in China The Portman Ritz-Carlton, Shanghai was recognized as China's Top 100 hotels by Travel+Leisure China Magazine for five consecutive years.

7 The most discerning guest chooses Shanghai Centre After the BMW Masters Tournament at Lake Malaren, bad boy maverick of golf John Daly decided to stay a little longer to experience Shanghai at its fullest. During his stay at our serviced apartments he had time for a quick meet & greet with our GM, Mr. Byron Kan. A New Arrival Experience Entering the Shanghai Centre complex is about to change dramatically with the completely redesigned entrance of The Portman Ritz-Carlton, Shanghai. The existing structure will be replaced with a modern, larger glass enclosure offering guests a new arrival experience. Scheduled to start building early spring with the grand opening set for summer. 7

8 Think flexibility. Think Regus. The world of business is more flexible than ever. And so is Regus. Whether you're an organization or an individual, you'll find us in 1,700 locations across 600 cities and 100 countries, a convenient work-ready environment when you need it. Located in the CBD area of Shanghai, Beijing, Guangzhou, Shenzhen and 15 other cities with nearly 80 Regus business centres in China, Regus is the best choice to help you work without boundaries. Regus at Shanghai Centre is ideally located on the 5F of the West Office Tower. We provide all you need for an effective, efficient workplace with ready-to-use offices, the world's largest network of meeting rooms and well-equipped business lounges. We've helped hundreds of companies start their businesses in China, and we can do it for you too. With Regus, you really can work your way. Suite 504, West Office Tower / t: NEW GLASS ROOF By enclosing part of the level 8 Terrace Garden with a glass roof, residents can now throw BBQ parties 365 days a year! No need to worry about rain outs or other inclement weather. For bookings please contact Customer Service at ext. 6666

9 Coming soon Shanghai Centre news Veggie-lovers, REJOICE! We are happy to announce PURE & WHOLE vegetarian restaurant (formerly known as KUSH) will join the many F & B offerings in the Shanghai Centre complex. PURE & WHOLE will be located between Din Tai Fung and Starbucks at the West Retail Plaza. They are expected to open in early To learn more please visit: Suite 109, West Retail Plaza (opening early 2014) Alice Flower gets a new home! Your favourite florist will move to a new kiosk conveniently located at the West Retail Plaza. Kiosk, West Retail Plaza / t:

10 by jrb Will Bray doesn t look like a guy who has woofed down 2000 hamburgers and pizzas in the last ten years. He is tall, lean and fit as an English fiddle. We are sitting at a table in Beef & Liberty at Shanghai Centre and have been discussing how many burgers and pizzas he thinks he has consumed in the past decade. Will seems surprised at the final tally and does the math again in his head. Yep, he grins, I really have eaten an amazing amount! Will is the founder of Beef & Liberty, formerly known as Gourmet Café, the popular hamburger restaurant that was previously in this exact location. I founded Gourmet Café in 2005 on Shaanxi Bei Lu and put everything into running it, he says, while surveying the dinner crowd streaming into his freshly re-modeled restaurant. The revamped space with its New York loft style interior is filling up fast. It took me eight months of hard work just to get that place going, Will continues. I wore all the hats: cook, designer, manager, marketer, and staff trainer and I spent a ridiculous amount of time wondering how to improve on what we were doing. It was actually becoming quite the obsession. It appears his obsession with improving his products and services has paid off. Plates of burgers, carried by smiling wait staff, whiz by our table towards enthusiastic customers. It was basically like an MBA in restaurant management in those first eight months with Gourmet, he laughs. Will is a bit reserved when you first meet him but suddenly fires on all twelve cylinders, as if like a sleek Jag overtaking opponents on a race track, when the conversation turns to food quality and customer service. By the time Will moved Gourmet Café into Shanghai Centre in 2009 the restaurant had earned a great reputation. Even though customers loved us I always believed that we could do so much more. Will s mission has always been to make the best hamburgers in Asia and although the Gourmet Café brand was successful, he felt they had learned so much about what makes a great hamburger experience that they would probably do it differently if given a second opportunity to. Will made the decision to do exactly that and went back to the drawing board. The result of his labor, Beef & Liberty. It is fitting that much of the concept for Beef & Liberty originates in eighteenth century England. Will is a Brit (and yes he enjoys watching Downton Abbey as it reminds him of home, which he misses since having left the UK over 15 years ago). He was born in Dorset, a town two hours outside of London. When I visit the UK now it is like I m a tourist which is great as I can appreciate a lot of what the UK has to offer from an outsider s perspective. From an early age Will has lived in the countryside and has witnessed first-hand the relation between farming and quality food. When I was young I spent a lot of time in the kitchen with my mum and much of the food our family ate came from the surrounding farms, including from my mum s own garden. y world then was all about rolling green hills and quality food (with lots of rain, he adds and then laughs) and this has always stuck with me. Will is confident the reason he is in the restaurant business and has an obsession with quality is because of growing up in a rural environment. Since opening, Beef & Liberty has received very positive reviews and has already picked up awards for its burgers. We re trying to deliver the most incredible burger experience by focusing on the quality of the core ingredients; the bun, the burger, the cheese. And then adds, This is where a great hamburger experience starts for us. The aroma of cooking beef meanders from the kitchen and you can almost taste the sizzling sound the patties made as they hit the grill. The smells and sounds of the restaurant are comforting, familiar and conjure up images of long, sunny summer days that culminated in BBQs with family and friends. Most of our guests have been very happy with our transition from Gourmet Café to Beef & Liberty and they get what we re trying to do, Will continues. Our beef burgers are doing great and our Falafel Burger, a vegetarian option, is proving to be a big hit as well. According to Will a premium burger brand has a lot of potential in Asia. I really don t think there is a very good hamburger experience right now in Asia. We want to provide the best possible quality experience but at affordable prices. The first Beef & Liberty will open in Hong Kong in December and many more in various Asian cities in the coming years. Let s order some burgers, Will suddenly says and calls over a waiter. He orders a Bacon Cheese Burger and I try the Falafel Burger, having spotted a young woman sitting at a table opposite us enjoying one. (By now dear reader you must be wondering where pizza fits into this story...) Well Will and his partners also own the Pizza Marzano franchises in Shanghai and Hong Kong. Under management are 11 outlets in Hong Kong and 7 in Shanghai. Known as Pizza Express in the UK, the brand is famous for high quality food, great service and stylish decor. The 7 outlets in Shanghai, including the one adjacent Beef & Liberty in Shanghai Centre, have been extremely successful with new locations opening soon. Pizza and burgers complement each other, Will says and then adds, It is about offering our guests a surprisingly high-quality experience but at a reasonable price and this is what we constantly strive to achieve with both Beef & Liberty and Pizza Marzano. And besides, he says, I love pizza too! Beef & Liberty is now bustling with the Friday evening crowd. Seating inside the restaurant and outside on the deck are full. Will keeps an eye on how the wait staff is interacting with customers as well as on how the food is being prepared and presented. He has more than enough experience now to ensure that quality is being delivered. It has been a long road but we re getting there. he says with a smile. Just then our burgers arrive and look absolutely fantastic. We both eagerly dig in.

11 Will Bray talks burgers and pizza 11

12 Shanghai Centre events recap Halloween party What a parade of interesting characters we had at our Halloween party. There were the traditional fairies, princesses, witches and vampires but also bees, cats and a cute snake. Plus very original creations like the Sushigirl, the Rock/Paper/Scissors family or the M&M gang. Anyway, you name it, we had them! The events team and the hotel staff did a fabulous job in transforming the Atrium into a gigantic spider web. Plenty of trick-ortreating for this year, kids. Giving Back To The Community As part of our continuous support to the less privileged community in Shanghai, a Shanghai Centre delegation of staff and residents paid another visit to the Puguang Mingong Primary School in Pudong. The reason for this trip was to drop off a donation of school supplies, educational DVDs, computers and to spend some quality time with the kids. We played fun games with the students to improve their English level. Kids and teachers-for-the-day had a blast. Dragon Boat Race For the sixth consecutive year teams representing the whole Shanghai Centre community joined in for the Annual Dragon Boat Race in Qingpu. Our event was part of a citywide dragon boat competition, with more than 120 boats participating! We opted for the smaller, 11- seat boats which made the race even faster than previous years. The Shanghai Centre staff team came in first, followed closely by the US Consulate Muscle Beach team. The boat of the British Consulate closed the top 3. Nice job everyone! A lot happening Lululemon athletica, one of Canada s top sport clothing brands is not just selling clothes, it also gets you to exercise! In anticipation of the opening of their Shanghai Centre store, all office tenants and residents were invited for a complimentary lunch-time yoga session at the spacious 4/F Atrium. Resident ladies were treated with a free manicure, there was the walking tour through the former Jewish neighborhood, an umbrella-painting class and a lecture about incense. And to make resident s last-minute holiday shopping a lot easier, more than 90 vendors joined the Shanghai Centre Christmas Market at the Exhibition Plaza. Never a dull moment over here Shanghai Centre events schedule 2013 Dec.~ 2014 Mar. Date Theme Time Venue Attendees Dec.1 Farmers' Market 10:00~15:00 Exhibition Plaza Open to public Dec.8 Holiday Party 17:00~20:00 Atrium, 4/F Residents Only Dec.10 Coffee Morning 10:00~11:30 Resident Lounge, Suite 801, West Apartment Tower Residents Only Dec.14 Cocktail Making Class 10:00~11:30 The Ritz Bar Residents Only Jan.14 Coffee Morning 10:00~11:30 Resident Lounge, Suite 801, West Apartment Tower Residents Only Jan.18 High Tea 14:00~16:00 The Ritz Bar Residents Only Feb.11 Coffee Morning 10:00~11:30 Resident Lounge, Suite 801, West Apartment Tower Residents Only Feb.15 Lantern Festival Party 17:00~19:00 Atrium, 4/F Residents Only Mar.7 Wine Tasting 18:30~20:30 To be confirmed Residents Only Mar.11 Coffee Morning 10:00~11:30 Resident Lounge, Suite 801, West Apartment Tower Residents Only Mar.16 Farmers' Market 10:00~15:00 Exhibition Plaza Open to public Mar.20 Cooking Class 10:00~11:30 The Cooking Workshop Residents Only Regular Event Monday Yoga Class 10:00~11:00 FITBODY, 5/F (access through Health Club) Residents Only Note: Schedule is subject to change.

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14 Shanghai Centre retail news For Autumn/Winter 2013, TOM FORD presents a luxurious vision of masculine style with new versions of his signature O'Connor suit: a slim, single-breasted suit that mondernizes the sharp look of classic 1950's design. Iconic men's suiting textiles like Prince of Wales check, windowpane gingham and bicolor tweeds are worn over the finest cashmere turtlenecks, slim cut shirts and waistcoats for a refined contemporary look. Sumptuous, handmade cashmere and merino sweaters are worn with tailored flannel trousers or slim-cut O'Connor trousers cuffed at the ankle for a distinctive retro silhouette. Silk mohair cable sweaters compliment the collection's browns and greys with touches of lilac and magnolia. Tartan parkas trimmed with fur, luxurious shearling aviator jackets and fox fur boots inspired by St. Moritz add a casual sophisticated twist, while suede shearling trench coasts and fox fur coates give the knitwear a refined look. Footwear this Autumn/Winter includes beautifully handmade calfskin loafers, moccasins for day, shiny alligator dress shoes, patent leather evening shoes and fox fur winter boots. Suite A04, Street Level, West Retail Plaza t: miu miu massé frame bag Miu Miu presents a new processing technique for its frame bag, now developed in one of the brand's most iconic materials - the nappa matelassé. Made in two different sizes, all with removable chain strap, the Miu Miu frame bags are available in bright nuances, such as ginestra and voyage, but also in softer hues such as bluette and cammeo. Suite A03, Street Level, West Retail Plaza t:

15 Meet the people working at Shanghai Centre Introducing Security Supervisor - Paul Tan front line profile How long have you worked at Shanghai Centre? I started working for Shanghai Centre 18 years ago. What do you do exactly? I have been the security supervisor for over 6 years, and I am in charge of over 20 security staff. Do you like what you do? Yes, very much. I am not willing to leave Shanghai Centre because I enjoy working with my colleagues and we have a good working environment. What did you do before you worked at Shanghai Centre? I used to be a pilot in the Chinese Air force and was based in Sichuan. I flew Russian-made H-5 Bombers. During regular army exercises I injured my wrist and had to have two operations. This ended my flying career. What do you like to do when you're not working? My entire family are teachers and love music. From a young age I liked to sing, play piano, harmonica and flute... I also really enjoy gardening, planting flowers and growing Bonsais. Ocean Aquarium Visit just about kids Both Caterpillar & Butterfly kids went on an exciting journey to the other side of the river to visit the Shanghai Ocean Aquarium. After being led through various themed exhibits including the Amazon, the deep Ocean and even the Polar area with penguins, the kids arrived to the stars of the show: the sharks! Everybody came back home with at least one exciting fish-story... We're all now looking forward to the next outing! Full day Butterfly Program Our Butterfly preschool program is expanding... instead of just offering half-day classes, there is now the option to take in a full day program. More class, more fun! For information please preschool.shanghaicentre@aol.com or contact the Shanghai Centre marketing department. 15

16 Shanghai Centre Services Management Office: Tel: Fax: Customer Service: Ext Security: Ext Apartment Room Service: Ext East Apartment Lobby: Ext West Apartment Lobby: Ext Preschool: Tel: Kids Club: Tel: Resident Lounge (Suite 801): Ext Reading Room (Suite 815): Ext Theatre ticket office: Tel: Hotel Laundry Valet: Ext Hotel Services The Portman Ritz-Carlton, Shanghai Tel: Fax: Business Centre:Tel: Fashion Christian Louboutin Suite A06,Street Level,East Retail Plaza Tel: Miu Miu Suite A03, Street Level, West Retail Plaza Tel: Paul & Shark Suite A01, Street Level, East Retail Plaza Tel: Salvatore Ferragamo Suite A02, Street Level, East Retail Plaza Tel: Stefano Ricci Suite 128, The Portman Ritz-Carlton Tel: Tom Ford Suite A04, Street Level, West Retail Plaza Tel: Loro Piana Suite A05, Street Level, West Retail Plaza Tel: W.W. Chan & Sons Suite 105, West Retail Plaza/ Lobby The Portman Ritz-Carlton. Tel: Personal Services Branemark Osseointegration Center Suite 368, East Office Tower Tel: City Shop Level B01, Exhibition Plaza Tel: Easy Document Suite 201, West Retail Plaza Tel: FIORI - Nail Plus Salon Suite 210, East Retail Plaza Tel: Fitbody Wellness Expert Studio Suite 666, East Office Tower Tel: Green Massage Suite 202, West Retail Plaza Tel: HAY Nanny & Maid Service Suite 707, West Office Tower Tel: Huashi Pharmacy Suite 206, West Retail Plaza Tel: Jazz Laundry Valet Suite 106C, West Retail Plaza Tel: LifeLine Shanghai Suite 325, West Office Tower Tel: Luxury Caring Center Suite 531A, East Office Tower Tel: Major Shoe Repair & Key Service Suite 355, West Office Tower Tel: Miracle Int'l Medical Cosmetic Club Suite 560, East Office Tower Tel: Parkway Health Suite 203, West Retail Plaza Tel: Post Office Suite 355A, East OfficeTower Tel: SinoUnited Health Suite 601, West Office Tower Tel: SIYANLI Health & Beauty SPA Suite 425, West Office Tower Tel: The Portman Ritz-Carlton Health Club Level 7, The Portman Ritz-Carlton Ext Toni & Guy Hairdressing Salon Suite 209, East Retail Plaza Tel: Urban Retreat Suite 808, East Resident Tower Tel: Wally's Digital & Photocopy Suite 105A, West Retail Plaza Tel: World Health Store 106D, West Retail Plaza Tel: Government Offices American Chamber of Commerce Suite 568, East Office Tower Tel: Austrian Consulate Commercial Section Suite 514, West Office Tower Tel: Australian Consulate Suite 406, West Office Tower Tel: British Consulate Suite 301, West Office Tower Tel: Irish Consulate Suite 700A, West Office Tower Tel: U.S. Agriculture Trade Office Suite 331, East Office Tower Tel: U.S. Commercial Service Suite 631, East Office Tower Tel: U.S. Public Affairs Section Suite 540, East Office Tower Tel: Victoria Trade & Investment Suite 620, West Office Tower Tel: Restaurants / Entertainment Baker & Spice Suite 118, East Retail Plaza Tel: Beef & Liberty Suite 111, West Retail Plaza Tel: PURE & WHOLE Suite 104, West Retail Plaza Tel: TBA Din Tai Fung Suite 104A, West Retail Plaza Tel: / Element Fresh Suite 112/207, East Retail Plaza Tel: JUICEBAR by Takesada Suite 117, East Retail Plaza Tel: Lapis Thai Suite 109, West Retail Plaza Tel: Palladio Italian Restaurant Level 1, The Portman Ritz-Carlton Tel: Pizza Marzano Suite 107, West Retail Plaza Tel: The Ritz Bar Level 2, The Portman Ritz-Carlton Tel: Ext Starbucks Coffee Suite 103, West Retail Plaza Tel: Summer Pavilion Level 2, The Portman Ritz-Carlton Tel: Ext Tables Level 1, The Portman Ritz-Carlton Tel: Gifts & Accessories Alice Flower Kiosk, West Retail Plaza Tel: Boutique Yaling Level 2, The Portman Ritz-Carlton Tel: CHI-NAM TANG Level 2, The Portman Ritz-Carlton Tel: Galerie Cinquini Suite 202A, West Retail Plaza Tel: Garden Books Suite 116, East Retail Plaza LensCrafters Suite 208, East Retail Plaza Tel: Simply Life 106F, West Retail Plaza Tel: Wang De Chuan Tea Shop Suite 102, West Retail Plaza Tel: Travel & Business Services Aeroflot Russian Airlines Suite 664, West Office Tower Tel: American Express Suite 453/455, East Office Tower Tel: HSBC Suite 106, West Retail Plaza Tel: Jade Travel Suite 427, West Office Tower Tel: Jingao Travel Agency Suite 661, West Office Tower Tel: Nuba Travel Advisor Suite 660, East Office Tower Tel: Philippine Airlines Suite 735A, East Office Tower Tel: Turkish Airlines Suite 211, East Retail Plaza Tel:

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