Writing a hotel review. Expressions for talking about hotels. Guidelines for writing a hotel review

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Florence Watkins
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2 Writing a hotel review Expressions for talking about hotels Guidelines for writing a hotel review

3 What kind of hotel does Francine run? What positive and negative phrases did you hear to describe the hotel?

5 Do you read hotel reviews before you book a hotel? Have you ever written a hotel review?

7 Why do we write hotel reviews? To help other people choose a hotel wisely. To make ourselves feel better after we have stayed somewhere. To give positive or negative feedback to a hotel about the service we have received.

8 To look at examples of hotel reviews in English To draw attention to some key vocabulary and expressions To give 5 guidelines for writing hotel reviews

9 Example 1: A positive hotel review

Positive hotel review An Authentic German Experience I am from the UK and stayed at Frau Schmidt s Bed and Breakfast in Munich between 20/07/2015 25/07/2015.

10 Positive hotel review An Authentic German Experience I am from the UK and stayed at Frau Schmidt s Bed and Breakfast in Munich between 20/07/ /07/2015. I paid thirty euros per night, and the price included a German-style breakfast (bread, cheese, ham etc.). The bed and breakfast is conveniently located in the center of Munich. The room was immaculately clean; the bathroom was spotless, and the furniture was dust-free.

11 Positive hotel review An Authentic German Experience The bed was extremely comfortable, and I had a great night s sleep. Frau Schmidt, the owner, was friendly and gave good customer service; she let me check in early and offered complimentary coffee and spectacular cakes in the afternoon. Frau Schmidt s Bed and Breakfast is great value for the money and a hidden gem! This B&B offers an authentic German experience. I can t recommend it enough!

12 What s the problem? The best! Frau Schmidt s Bed and Breakfast is the best bed and breakfast in Munich, if not the world! You will not b disappointed if u stay here. Frau Schmidt is soooooooooo friendly and kind. You MUST stay here if u visit munich. The room was super clean and the brkfast was yummy! I would recommend this b&b to anyone!

13 Example 2: A negative hotel review

Negative hotel review Terrible Experience I am Korean and stayed at the Grande Hotel in Paris with my wife between 01/07/2015 07/07/2015. The hotel did not meet our expectations.

14 Negative hotel review Terrible Experience I am Korean and stayed at the Grande Hotel in Paris with my wife between 01/07/ /07/2015. The hotel did not meet our expectations. Our double room was 100 euros per a night, and I don t think it was worth the money. The room was beautifully decorated, and the bed was comfortable, but the room was dirty and stank of smoke. The furniture was covered with dust. My wife and I kept coughing

Negative hotel review Terrible Experience and sneezing all night and couldn t get a good night s sleep. After our stay I complained to the hotel manager; he offered a partial refund and apologized.

15 Negative hotel review Terrible Experience and sneezing all night and couldn t get a good night s sleep. After our stay I complained to the hotel manager; he offered a partial refund and apologized. I appreciate his good customer service, but our honeymoon was trashed. In my opinion, the hotel did not represent good value for money, and the cleanliness of the rooms left much to be desired. I wouldn t recommend this hotel to anyone.

16 What s the problem? GARBAGE HOTEL The Grande Hotel is the worst in Paris. THAT IS A FACT! The staff are rude and unhelpful. The room was absolutely filthy and stank of smoke. The hotel is old and tired. I hav never stayed in such a bad hotel b4. If u wanna be ripped off, then stay here. grande hotel? Shud be called the GARBAGE HOTEL!!!!!

17 Real Life Reviews Small Delightful French Hotel The hotel was clean and very chic French in decor in a quiet street in easy walking distance of the Versailles Palace and local restaurants. The rooms are small, characteristic of rooms in French hotels in traditional French buildings, but with all required amenities. Good continental breakfast. The management

18 Real Life Reviews Small Delightful French Hotel was very friendly and helpful, very much a family run establishment. My attempts at French were unnecessary as their English was perfect. With their help we dined in a spectacular French restaurant called The Palace- just 5 minutes from the hotel by foot. An ideal choice for just Euro 70.

19 Real Life Reviews Bad Experience It's been a long time since I stayed somewhere as bad as this. It does have a great location on the seafront but that is about it. The hotel is tired and shabby throughout and in need of some serious updating. The breakfast buffet was awful and not what I'd expect from a supposedly four star hotel.

20 Real Life Reviews Bad Experience Its a shame as the building itself has great potential. All in all an overpriced bad experience I won't be repeating. Stayed June 2015

21 Real Life Reviews Disappointed My wife & I stayed 2 nights. The place is old & tired. Towels were of sandpaper quality. Room was extremely small. Location was good. No parking. We arrived by car in the middle of a farmers demonstration and they had barricaded the hotel s only access. Stayed May 2009, traveled as a couple

22 What s the problem? gobsmacked i was defnitely gobsmacked but not in a good way. You could not swing a cat in the room and it wasn't that clean. I have stayed in some hotels but never before have i stayed in one like this.

23 1 2 3 Introduce yourself and when you stayed. Describe the room you stayed in. Provide truthful information about your stay and give specific examples (positives and negatives).

24 4 5 Be concise and do not rant or make personal attacks. Remember to edit your review. Correct capitalization Avoid slang Proper punctuation

25 1 I am from the uk and stayed at Frau Schmidt s bed and breakfast in Munich between 20/07/ /07/2015. I paid thirty euros per night, and the price included a german-style breakfast (bread, cheese, ham etc.). The bed and breakfast is conveniently located in the center of munich.

26 2 The room was immaculately clean the bathroom was spotless and the furniture was dust-free, the bed was extremely comfortable. and I had a great night s sleep

27 3 Frau Schmidt, the owner, was freindly and gave good cutsomer service; she let me check in early and offered complimentery coffee and spactacular cakes in the afternoon. Frau Schmidt s Bed and Breakfast is a great velue for the money and a hidden gem! This B&B offers an authentic German expereince. I can t recomend it enough!

28 4 The hotel did not meet our expectations. Our double room was 100 euros per a night, and I don t think it was worth the money. The room had decorations of the finest quality, but the bed was not comfortable. Getting a good night s sleep at your hotel is an oxymoron.

29 5 The furniture was covered with dust. My Wife and I kept coughing and sneezing all NIGHT and couldn t get a good Night s sleep. After our stay I complained to the Hotel manager; he offered a partial refund and apologized. I appreciate his good customer service, but our Honeymoon was depressing.

30 Terrible experience I stayed at the Grande Hotel in Paris with my wife. The hotel did not meet our expectations. Our double room was 100 euros per a night, and I don t think it was worth the money. The room was decorated nicely, but it was dirty and stank of smoke. The furniture was covered with dust. My wife and I kept coughing and sneezing all night and couldn t get a good night s sleep. 1 What s the problem? 1 Introduce yourself and when you stayed. 2 Describe the room you stayed in. 3 Provide truthful information about your stay and give specific examples (positives and negatives).

31 Small Delightful French Hotel The hotel was clean and very shiek French in decor in a quite street in easy walking distance of the Versailles Palace and local restaurants. The rooms small characteristic of rooms in French hotels in traditional French buildings but with all required amenities good continental breakfast. The managment very friendly and helpful, very much a family run establishment. An ideel choic for just Euro What s the problem? 1 Describe the room you stayed in. 2 Provide truthful information about your stay and give specific examples (positives and negatives). 3 Remember to edit your review.

33 Online Hotel Reviews 1. Types of accommodation 2. Hotel Vocabulary

34 1 Types of accommodation Hotel Motel Inn Bed and Breakfast (B&B) Airbnb Pension

35 2 Hotel Vocabulary Reservation Check in/check out Occupancy Amenities Facilities Complementary

36 3 Useful Hotel Review Phrases I stayed at the hotel from 00/00/00 until 00/00/00. I stayed at the hotel between 00/00/00 and 00/00/00. The price included a German-style breakfast. The hotel is conveniently located near the metro. The hotel is short walking distance from the Eiffel Tower. This B&B offers an authentic French experience.

37 4 Descriptive Vocabulary (Positive) Good customer service Great value for money A hidden gem A great night s sleep. An ideal choice. I can t recommend it enough!

38 4 Descriptive Vocabulary (Positive) Extremely comfortable Totally authentic Very chic Beautifully decorated Super friendly Spectacular

39 4 Descriptive Vocabulary (Positive) Immaculately clean Tidy Spotless Dust-free

40 5 Descriptive Vocabulary (Negative) Bleak and depressing Tired and shabby Dirty/filthy/messy The cleanliness left much to be desired. Stank of smoke.

41 5 Descriptive Vocabulary (Negative) The hotel didn t meet our expectations. This hotel did not represent good value for money. I wouldn t recommend this hotel to anyone.

Andrea s Review Ups and Downs I stayed at the Seoul Galaxy Hotel in Gangnam from July 3rd to July 6th, 2015.

42 Andrea s Review Ups and Downs I stayed at the Seoul Galaxy Hotel in Gangnam from July 3rd to July 6th, The price included a Korean-style breakfast and refillable fresh coffee. It was located near many cafes and restaurants, and the subway station was within walking distance. Although the Seoul Galaxy Hotel

43 Andrea s Review Ups and Downs offered an authentic Korean experience, I have some complaints. My room was filthy and stank of smoke. Also, the view from my window left much to be desired. Overall, I would say that this hotel did not represent good value for my money. I wouldn t recommend the Seoul Galaxy Hotel to anyone.

44 1 Choose the correct sentence. 1 I stayed at the hotel in 9/1/2014 until 9/6/ I stayed at the hotel until 9/1/2014 and 9/6/ I stayed at the hotel from 9/1/2014 until 9/6/ I stayed at the hotel between 9/1/2014 from 9/6/2014.

45 2 Choose the correct sentence. 1 I can t recommend it enough. 2 I can t enough recommend it. 3 I can t to recommend it enough. 4 I can t recommend it until enough.

46 3 Choose the correct sentence. 1 This gem hidden is ideal choice. 2 This is gem hidden ideal choice. 3 This gem is hidden ideal choice. 4 This hidden gem is an ideal choice.

47 4 Choose the correct sentence. 1 Our stay at Hotel Tamale was bleak and depressing. 2 Our stay at Hotel Tamale was bleaked to depression. 3 Our stay at Hotel Tamale was the bleak of depression. 4 Our stay at Hotel Tamale was too bleak to be depressed.

48 5 Choose the correct sentence. 1 The cleanliness left desire to me. 2 The cleanliness left desire too much. 3 The cleanliness left me desiring much. 4 The cleanliness left much to be desired.

49 6 Choose the correct sentence. 1 The décor was tired and shabby. 2 The décor was tired and shabbed. 3 The décor was tiring and shabbed. 4 The décor was tiring and shabbing.

53 Fill in the blank. 1 Introduce yourself and w you 2 Be c and do not rant or make personal attacks. 3 Remember to e your review.

01 02 03 04 05 Introduce yourself and when you stayed. Describe the room you stayed in.

54 Introduce yourself and when you stayed. Describe the room you stayed in. Provide truthful information about your stay and give specific examples (positives and negatives). Be concise and do not rant or make personal attacks. Remember to edit your writing

Inquiries. Tel. :

Inquiries. Tel. : Inquiries Email: meetings@parnas.co.kr Tel. : 82 2 559 7705 It locates in one of the most affluent parts of Seoul, it attracts both business and international leisure travelers. Grand InterContinental