Hotel Day 2017 Career Fair

Transcription

1 Hotel Day 2017 Career Fair JOB LISTING BOOKLET Date : 21 Jul 2017, Fri Time : 9am to 5pm As part of our effort to save the environment, please return this booklet at the exit after you have completed all interviews. ORGANISER DETAILS e2i (Employment and Employability Institute) is the leading organisation to create solution for better employment and employability. We help workers through providing better jobs, developing better skills through professional development and improving productivity for companies. Organised By: An Initiative By: Supported By:

2 2 LIST OF COMPANIES COMPANY NAME PAGE NO. Amara Hotels and Resorts 1. Amara Singapore 3 2. Amara Sanctuary Resort Sentosa 6 Far East Hospitality 1. AMOY Hotel 7 2. Far East Plaza Residences 8 3. Oasia Hotel Novena 9 4. Oasia Hotel Downtown Oasia Residence, Singapore Orchard Parade Hotel Orchard Parksuites Orchard Scotts Residences Quincy Hotel Rendezvous Hotel Village Hotel Bugis Village Hotel Changi Village Hotel Katong 25 InterContinental Hotels Singapore 1. Crowne Plaza Changi Airport Holiday Inn Express Singapore Orchard Road Holiday Inn Express Singapore Katong Holiday Inn Singapore Atrium Hotel Indigo Singapore Katong InterContinental Singapore 29 Mandarin Oriental Singapore 30 Pan Pacific Singapore 39 Park Hotel Group 43 Shangri-La Hotel, Singapore 45

3 3 Amara Hotels and Resorts 1. Amara Singapore Cook Food and Inspect food preparation and Rotating shift Hygiene serving areas 165 Tanjong Certificate Ensure observance of safe, sanitary food-handling practices Pagar Road Prepare food with minimum wastage and within comfortable waiting time Ensure food quality and preparation standards are met Exercise good cost and inventory management. Ensure strict compliance with MOH's legislation and company's policies and procedures. To assist in any other duties assigned Pastry Chef Food and Check the functions for the Rotating shift Hygiene Certificate day and if there is any guest feedback/complaint. 165 Tanjong Pagar Road Prepare and submit market lists. Prepare and bake cakes, pastries, bread and desserts for F&B outlets and functions. Create menus for special occasions and festive seasons. Prepare bread for buffet and pastries from Monday to Friday. Assign work to the pastry team. Attend daily Kitchen meeting. Check and receive goods to ensure they are in good quality. Maintain proper stock for smooth running of operations. Conduct inventory checks every month.

4 Raise inter-transfer form for complimentary giveaways and delivery to ASRS. Control food costs with Cost Control. Upkeep hygiene, safety and maintenance of kitchen and equipment. Conduct OJT (On-the-Job Training) for staff. Supervise staff in food production. Conduct performance appraisals for staff and manage their performance by coaching and training them in accordance with established hotel standards. Cover the duties of the Chief Baker in his absence. Sous Chef GCE O level Check daily events and menu items required to be prepared. Executive Mis-en-place Prepare and cook food for coffee breaks, lunch and dinner according to banquet event order. Set up buffet and maintain high level of presentation. Stand by to replenish buffet. Mis-en-place for next day Inspect and receive fresh food upon delivery. Maintain proper stock for smooth running of operations. Upkeep hygiene and cleaning of kitchen and chiller Discuss new menu creations with Sous Chef. Assist in restaurant kitchen when required Conduct-On-the-Job Training (OJT) for staff GCE O level Work closely with the Assistant Manager and provides courteous services to guests and responds efficiently and tactfully to guests complaints, requests and enquiries. Rotating shift 165 Tanjong Pagar Road 5 days / 165 Tanjong Pagar Road 4

5 5 Mechanical and Electrical Technician Provide courteous and efficient service and if possible to comply with each and every guest request. Handle cashiering functions and adhere to the Front Office Standard Policies & Procedures Maintain good guest relations with in-house guests at all times. Handle guest feedbacks promptly according to established procedures and report to supervisor for further follow up when necessary. Ensure guest room security, emergency and fire procedures; encourage the use of Safe Deposit boxes (El- Safe) and adhere to policies & procedures for their use. Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested. Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel. GCE N level Perform preventive maintenance program on hotel M&E equipment, including plumbing/sanitarysystem to standard Execution of maintenance work order in guest rooms, public area and hotel facilities Perform maintenance repair work in general building and grounds at various sites including electrical, plumbing, painting tasks Respond to maintenance issues immediately upon notification 165 Tanjong Pagar Road

6 Routine inspection of all public area to ensure good condition and corrective action is taken accordingly Serve as an active member of hotel emergency response team To carry out other job assignments by superiors 6 2. Amara Sanctuary Resort Sentosa Assistant Revenue Diploma Oversee revenue Office Manager management and distribution 1 Larkhill Road strategy of the hotel and manage day to day yield operations Reservation Executive Secondary Respond to reservation Shift enquiries and receive guest 1 Larkhill Road bookings either over phone or . Sales Coordinator Diploma Assist the Sales Managers to Office prepare corporate letters, 1 Larkhill Road proposals and confirmations to corporate clients. Sales Manager Diploma Maximize sales revenue for Office (Corporate / MICE) rooms and event space 1 Larkhill Road Officer Secondary Provide guests with quality Shift service and ensuring 1 Larkhill Road documentations for guest check-in are ready. Waiter / Waitress Secondary/ Food To take orders and serve Shift Hygiene Certificate guests with quality food and beverages ensuring guest have an enjoyable dining experience. 1 Larkhill Road Security / Security Officer Mechanical and Electrical Technician Secondary To take orders and serve guests with quality food and beverages ensuring guest have an enjoyable dining experience. Secondary Carry out preventive / corrective works as per scheduled. Concierge Secondary Greeting guests at the lobby, assisting with luggage and providing information Shift 1 Larkhill Road Shift 1 Larkhill Road Shift 1 Larkhill Road

7 Far East Hospitality 7 1. AMOY Hotel Executive / Senior GCE O level Work closely with the Assistant Manager and 5 days / Executive provides courteous services to guests and responds efficiently and tactfully to guests complaints, requests and enquiries. 76 Telok Ayer Street Provide courteous and efficient service and if possible to comply with each and every guest request. Handle cashiering functions and adhere to the Front Office Standard Policies & Procedures Maintain good guest relations with in-house guests at all times. Handle guest feedbacks promptly according to established procedures and report to supervisor for further follow up when necessary. Ensure guest room security, emergency and fire procedures; encourage the use of Safe Deposit boxes (El- Safe) and adhere to policies & procedures for their use. Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested. Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.

8 2. Far East Plaza Residences 8 Executive / Senior GCE O level Work closely with the Assistant Manager and 5 days / Executive provides courteous services to guests and responds efficiently and tactfully to guests complaints, requests and enquiries. 76 Telok Ayer Street Provide courteous and efficient service and if possible to comply with each and every guest request. Handle cashiering functions and adhere to the Front Office Standard Policies & Procedures Maintain good guest relations with in-house guests at all times. Handle guest feedbacks promptly according to established procedures and report to supervisor for further follow up when necessary. Ensure guest room security, emergency and fire procedures; encourage the use of Safe Deposit boxes (El- Safe) and adhere to policies & procedures for their use. Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested. Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.

9 3. Oasia Hotel Novena 9 Executive / Senior GCE O level Work closely with the Assistant Manager and 5 days / Executive provides courteous services to guests and responds efficiently and tactfully to guests complaints, requests and enquiries. 8 Sinaran Drive Provide courteous and efficient service and if possible to comply with each and every guest request. Handle cashiering functions and adhere to the Front Office Standard Policies & Procedures Maintain good guest relations with in-house guests at all times. Handle guest feedbacks promptly according to established procedures and report to supervisor for further follow up when necessary. Ensure guest room security, emergency and fire procedures; encourage the use of Safe Deposit boxes (El- Safe) and adhere to policies & procedures for their use. Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested. Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel. Assistant GCE O level Work closely with the Assistant Manager and provides courteous services to guests and responds efficiently and tactfully to guests complaints, requests and enquiries. 5 days / 8 Sinaran Drive

10 10 Room Attendant No prior experience needed Banquet Assistant No prior experience needed Liaise closely with Concierge, Reception, Bell Counter and Front Office Cashier on guests arrival and departure. Establish contacts with house guests / long staying guests and renders assistance when necessary. Make courtesy calls to guests. To be well versed and updated on all tourists related information. Requisite and keep stock of promotional materials for daily operations. Undertake any other duties as may be assigned by his/her superiors diligently and professionally. Clean and make up rooms and bathrooms according to Hotel s standards and procedures. Review basic banquet event orders and follow up on all special requests. Serve and clear food and beverage items in an unobtrusive and professional manner. Present menu and explain all menu items as well as daily specials. Familiar with wine lists and in wine and beverage service including glassware used and appropriate garnishes as well as beer and mineral water. Utilize the hotel s computer system ringing up sales, printing checks, closing checks and completing closing readings. Handle money transactions and being responsible for a cash float. 6 days / 8 Sinaran Drive 5 days / 8 Sinaran Drive

11 4. Oasia Hotel Downtown 11 Executive / Senior GCE O level Work closely with the Assistant Manager and 5 days / Executive provides courteous services to guests and responds efficiently and tactfully to guests complaints, requests and enquiries. 100 Peck Seah Street Provide courteous and efficient service and if possible to comply with each and every guest request. Handle cashiering functions and adhere to the Front Office Standard Policies & Procedures Maintain good guest relations with in-house guests at all times. Handle guest feedbacks promptly according to established procedures and report to supervisor for further follow up when necessary. Ensure guest room security, emergency and fire procedures; encourage the use of Safe Deposit boxes (El- Safe) and adhere to policies & procedures for their use. Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested. Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel. Assistant GCE O level Work closely with the Assistant Manager and provides courteous services to guests and responds efficiently and tactfully to guests complaints, requests and enquiries. 5 days / 100 Peck Seah Street

12 12 Room Attendant No prior experience needed Sales Manager Minimum Diploma 2 years of relevant sales experience Liaise closely with Concierge, Reception, Bell Counter and Front Office Cashier on guests arrival and departure. Establish contacts with house guests / long staying guests and renders assistance when necessary. Make courtesy calls to guests. To be well versed and updated on all tourists related information. Requisite and keep stock of promotional materials for daily operations. Undertake any other duties as may be assigned by his/her superiors diligently and professionally. Clean and make up rooms and bathrooms according to Hotel s standards and procedures. Manage a portfolio of corporate clients and achieve monthly sales targets. Build long term business relationships with Corporate Clients by providing consistent sales services, follow up on inquiries and rapport building. Analyze and present weekly Sales Report and Account Portfolio on a quarterly basis. Handle inquiries and manage communication within the hotel and with clients. 6 days / 100 Peck Seah Street 5 days 100 Peck Seah Street

13 5. Oasia Residence, Singapore 13 Executive / Senior GCE O level Work closely with the Assistant Manager and 5 days / Executive provides courteous services to guests and responds efficiently and tactfully to guests complaints, requests and enquiries. 123 West Coast Crescent Provide courteous and efficient service and if possible to comply with each and every guest request. Handle cashiering functions and adhere to the Front Office Standard Policies & Procedures Maintain good guest relations with in-house guests at all times. Handle guest feedbacks promptly according to established procedures and report to supervisor for further follow up when necessary. Ensure guest room security, emergency and fire procedures; encourage the use of Safe Deposit boxes (El- Safe) and adhere to policies & procedures for their use. Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested. Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel. Room Attendant No prior experience needed Clean and make up rooms and bathrooms according to Hotel s standards and procedures. 6 days / 123 West Coast Crescent

14 6. Orchard Parade Hotel 14 Executive / Senior GCE O level Work closely with the Assistant Manager and 5 days / Executive provides courteous services to guests and responds efficiently and tactfully to guests complaints, requests and enquiries. 1 Tanglin Road Provide courteous and efficient service and if possible to comply with each and every guest request. Handle cashiering functions and adhere to the Front Office Standard Policies & Procedures Maintain good guest relations with in-house guests at all times. Handle guest feedbacks promptly according to established procedures and report to supervisor for further follow up when necessary. Ensure guest room security, emergency and fire procedures; encourage the use of Safe Deposit boxes (El- Safe) and adhere to policies & procedures for their use. Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested. Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel. Room Attendant No prior experience needed Banquet Assistant No prior experience needed Clean and make up rooms and bathrooms according to Hotel s standards and procedures. Review basic banquet event orders and follow up on all special requests. 6 days / 1 Tanglin Road 5 days / 1 Tanglin Road

15 15 Sales Manager Minimum Diploma 2 years of relevant sales experience Catering Sales Manager Minimum Diploma 2 years of relevant sales experience Serve and clear food and beverage items in an unobtrusive and professional manner. Present menu and explain all menu items as well as daily specials. Familiar with wine lists and in wine and beverage service including glassware used and appropriate garnishes as well as beer and mineral water. Utilize the hotel s computer system ringing up sales, printing checks, closing checks and completing closing readings. Handle money transactions and being responsible for a cash float. Manage a portfolio of corporate clients and achieve monthly sales targets. Build long term business relationships with Corporate Clients by providing consistent sales services, follow up on inquiries and rapport building. Analyze and present weekly Sales Report and Account Portfolio on a quarterly basis. Handle inquiries and manage communication within the hotel and with clients. Promote the property and is accountable for booking individual and/or group business and converting it into profits for the property. Respond promptly to all telephone and walk-in enquiries about events and catering space, and possess good knowledge in all banquet spaces, facilities and capabilities of the competitive market to secure events for the property. Conduct tours of the property with event planners and potential guests/customers. 5 days 1 Tanglin Road 5 days 1 Tanglin Road

16 Keep well informed about the operations of the property and market trends, as well as the competition Hunt for new sales leads and promotes the property through networking, cold calling site inspections, and presentations et cetera to build the guests/customers based Orchard Parksuites Executive / Senior GCE O level Work closely with the Assistant Manager and 5 days / Executive provides courteous services to guests and responds efficiently and tactfully to guests complaints, requests and enquiries. 1 Orchard Turn Provide courteous and efficient service and if possible to comply with each and every guest request. Handle cashiering functions and adhere to the Front Office Standard Policies & Procedures Maintain good guest relations with in-house guests at all times. Handle guest feedbacks promptly according to established procedures and report to supervisor for further follow up when necessary. Ensure guest room security, emergency and fire procedures; encourage the use of Safe Deposit boxes (El- Safe) and adhere to policies & procedures for their use. Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested.

17 Assistant Room Attendant No prior experience needed Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel. GCE O level Work closely with the Assistant Manager and provides courteous services to guests and responds efficiently and tactfully to guests complaints, requests and enquiries. Liaise closely with Concierge, Reception, Bell Counter and Front Office Cashier on guests arrival and departure. Establish contacts with house guests / long staying guests and renders assistance when necessary. Make courtesy calls to guests. To be well versed and updated on all tourists related information. Requisite and keep stock of promotional materials for daily operations. Undertake any other duties as may be assigned by his/her superiors diligently and professionally. Clean and make up rooms and bathrooms according to Hotel s standards and procedures days / 1 Orchard Turn 6 days / 1 Orchard Turn

18 8. Orchard Scotts Residences 18 Executive / Senior GCE O level Work closely with the Assistant Manager and 5 days / Executive provides courteous services to guests and responds efficiently and tactfully to guests complaints, requests and enquiries. 5 Anthony Road Provide courteous and efficient service and if possible to comply with each and every guest request. Handle cashiering functions and adhere to the Front Office Standard Policies and Procedures Maintain good guest relations with in-house guests at all times. Handle guest feedbacks promptly according to established procedures and report to supervisor for further follow up when necessary. Ensure guest room security, emergency and fire procedures; encourage the use of Safe Deposit boxes (El- Safe) and adhere to policies and procedures for their use. Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested. Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel. Room Attendant No prior experience needed Clean and make up rooms and bathrooms according to Hotel s standards and procedures. 6 days / 5 Anthony Road

19 9. Quincy Hotel 19 Room Attendant No prior experience Clean and make up rooms and bathrooms according to 6 days / needed Hotel s standards and procedures. 22 Mount Elizabeth 10. Rendezvous Hotel Executive / Senior GCE O level Work closely with the Assistant Manager and 5 days / Executive provides courteous services to guests and responds efficiently and tactfully to guests complaints, requests and enquiries. 9 Bras Basah Road Provide courteous and efficient service and if possible to comply with each and every guest request. Handle cashiering functions and adhere to the Front Office Standard Policies & Procedures Maintain good guest relations with in-house guests at all times. Handle guest feedbacks promptly according to established procedures and report to supervisor for further follow up when necessary. Ensure guest room security, emergency and fire procedures; encourage the use of Safe Deposit boxes (El- Safe) and adhere to policies & procedures for their use. Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested. Ensure a professional and courteous working

20 20 Room Attendant No prior experience needed relationship and maintain an effective flow of communication with all hotel personnel. Clean and make up rooms and bathrooms according to Hotel s standards and procedures. 6 days / 9 Bras Basah Road 11. Village Hotel Bugis Executive / Senior GCE O level Work closely with the Assistant Manager and 5 days / Executive provides courteous services to guests and responds efficiently and tactfully to guests complaints, requests and enquiries. 390 Victoria Street Provide courteous and efficient service and if possible to comply with each and every guest request. Handle cashiering functions and adhere to the Front Office Standard Policies & Procedures Maintain good guest relations with in-house guests at all times. Handle guest feedbacks promptly according to established procedures and report to supervisor for further follow up when necessary. Ensure guest room security, emergency and fire procedures; encourage the use of Safe Deposit boxes (El- Safe) and adhere to policies & procedures for their use. Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested. Ensure a professional and courteous working relationship and maintain an

21 21 Room Attendant No prior experience needed Sales Manager Minimum Diploma 2 years of relevant sales experience Banquet Assistant No prior experience needed effective flow of communication with all hotel personnel. Clean and make up rooms and bathrooms according to Hotel s standards and procedures. Manage a portfolio of corporate clients and achieve monthly sales targets. Build long term business relationships with Corporate Clients by providing consistent sales services, follow up on inquiries and rapport building. Analyze and present weekly Sales Report and Account Portfolio on a quarterly basis. Handle inquiries and manage communication within the hotel and with clients. Review basic banquet event orders and follow up on all special requests. Serve and clear food and beverage items in an unobtrusive and professional manner. Present menu and explain all menu items as well as daily specials. Familiar with wine lists and in wine and beverage service including glassware used and appropriate garnishes as well as beer and mineral water. Utilize the hotel s computer system ringing up sales, printing checks, closing checks and completing closing readings. Handle money transactions and being responsible for a cash float. 6 days / 390 Victoria Street 5 days 390 Victoria Street 5 days / 390 Victoria Street

22 12. Village Hotel Changi 22 Executive / Senior Executive GCE O level Work closely with the Assistant Manager and provides courteous services to guests and responds efficiently and tactfully to guests complaints, requests and enquiries. 5 days / 1 Netheravon Road Assistant Provide courteous and efficient service and if possible to comply with each and every guest request. Handle cashiering functions and adhere to the Front Office Standard Policies & Procedures Maintain good guest relations with in-house guests at all times. Handle guest feedbacks promptly according to established procedures and report to supervisor for further follow up when necessary. Ensure guest room security, emergency and fire procedures; encourage the use of Safe Deposit boxes (El- Safe) and adhere to policies & procedures for their use. Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested. Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel. GCE O level Work closely with the Assistant Manager and provides courteous services to guests and responds efficiently and tactfully to guests complaints, requests and enquiries. 5 days / 1 Netheravon Road

23 23 Room Attendant No prior experience needed Sales Manager Minimum Diploma 2 years of relevant sales experience Catering Sales Manager Minimum Diploma 2 years of relevant sales experience Liaise closely with Concierge, Reception, Bell Counter and Front Office Cashier on guests arrival and departure. Establish contacts with house guests / long staying guests and renders assistance when necessary. Make courtesy calls to guests. To be well versed and updated on all tourists related information. Requisite and keep stock of promotional materials for daily operations. Undertake any other duties as may be assigned by his/her superiors diligently and professionally. Clean and make up rooms and bathrooms according to Hotel s standards and procedures. Manage a portfolio of corporate clients and achieve monthly sales targets. Build long term business relationships with Corporate Clients by providing consistent sales services, follow up on inquiries and rapport building. Analyze and present weekly Sales Report and Account Portfolio on a quarterly basis. Handle inquiries and manage communication within the hotel and with clients. Promote the property and is accountable for booking individual and/or group business and converting it into profits for the property. Respond promptly to all telephone and walk-in enquiries about events and catering space, and possess good knowledge in all banquet spaces, facilities and capabilities of the competitive market to secure events for the property. 6 days / 1 Netheravon Road 5 days 1 Netheravon Road 5 days 1 Netheravon Road

24 24 Banquet Assistant No prior experience needed Conduct tours of the property with event planners and potential guests/customers. Keep well informed about the operations of the property and market trends, as well as the competition Hunt for new sales leads and promotes the property through networking, cold calling site inspections, and presentations et cetera to build the guests/customers based. Review basic banquet event orders and follow up on all special requests. Serve and clear food and beverage items in an unobtrusive and professional manner. Present menu and explain all menu items as well as daily specials. Familiar with wine lists and in wine and beverage service including glassware used and appropriate garnishes as well as beer and mineral water. Utilize the hotel s computer system ringing up sales, printing checks, closing checks and completing closing readings. Handle money transactions and being responsible for a cash float. 5 days / 1 Netheravon Road

25 13. Village Hotel Katong 25 Executive / Senior GCE O level Work closely with the Assistant Manager and 5 days / Executive provides courteous services to guests and responds efficiently and tactfully to guests complaints, requests and enquiries. 25 Marine Parade Provide courteous and efficient service and if possible to comply with each and every guest request. Handle cashiering functions and adhere to the Front Office Standard Policies & Procedures Maintain good guest relations with in-house guests at all times. Handle guest feedbacks promptly according to established procedures and report to supervisor for further follow up when necessary. Ensure guest room security, emergency and fire procedures; encourage the use of Safe Deposit boxes (El- Safe) and adhere to policies & procedures for their use. Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested. Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel. Room Attendant No prior experience needed Clean and make up rooms and bathrooms according to Hotel s standards and procedures. 6 days / 25 Marine Parade

26 InterContinental Hotels Singapore Crowne Plaza Changi Airport Technician GCE O level Maintenance and repair works of hotel rooms and Rotating shift duties facilities 75 Airport Boulevard Server GCE O level Take food orders, setting of meal period set ups and Rotating shift duties ensure guests are taken care of in Restaurant 75 Airport Boulevard Liner Porter GCE O level Clearing of linens and preparing of linens to be Rotating shift duties delivered to different stories of hotel 75 Airport Boulevard 2. Holiday Inn Express Singapore Orchard Road Finance Officer Minimum N/O Income Audit & AR 9am 6pm Income Audit & AR level / Diploma 20 Bideford Road Finance Officer - Minimum N/O Purchasing & General Officer 9am 6pm Purchasing & General Cashier level / Diploma 20 Bideford Road Finance Officer - Minimum N/O Accounts Payable 9am 6pm Accounts Payable level / Diploma 20 Bideford Road 3. Holiday Inn Express Singapore Katong s Agent Minimum O level Efficiently make reservations, answer calls/inquiries, 8 hours rotating shift provide reception services and food & beverage services throughout the hotel 88 East Coast Road Food and Beverage Agent Certificate Usher guests to table, set up tables, clear tables and cleaning of restaurant premises 7am 11am or 5pm 9pm 88 East Coast Road

27 4. Holiday Inn Singapore Atrium 27 Room Attendant Primary Clean guest rooms and / or suites in a timely and 8 am 4 pm rotating shift thorough manner to ensure total guest satisfaction 317 Outram Road Public Area Attendant Primary Clean hotel public areas in a timely and thorough manner 7 am 3 pm rotating shift to ensure total guest satisfaction 317 Outram Road Food and Beverage Server Secondary / WPLN3 Take orders and deliver food and beverages to our customers, 7 am 4 pm / 2 pm 11 pm rotating shift while providing exceptional guest experience 317 Outram Road Kitchen Steward Primary Prepares kitchen equipment for use Maintain storage areas Clean and store equipment Clean premises such as kitchen Handle waste and linen M&E Technician NITEC / Higher Perform all routine NITEC preventative maintenance and curative maintenance such as light facilities, furniture and equipment Attend to all types of repairs and maintenance work in the hotel premises (such as guest room facilities), including any new additions / extensions to the hotel or any other properties maintained by the hotel Commis Cook Secondary / Assists with the preparation, WPLN3 presentation, decoration and WSQ Follow Food & Beverage Safety and Hygiene Policies and Procedures storage of dishes Produces food of high quality according to standard recipes Prepares in advance food, beverage, material and equipment needed for the service Rotating shift 317 Outram Road 7 am 3 pm / 9 am 5 pm rotating shift 317 Outram Road 5am 2pm, 7am 4pm, 8am 5pm, 12pm 9pm, 2pm 11pm, 4pm 1am rotating shift 317 Outram Road

28 5. Hotel Indigo Singapore Katong 28 Bellman Minimum N level Responsible for receiving and ensuring correct delivery of 8 hours, rotating shift guest's luggage to and from 86 East Coast rooms, airport and cars and assists all guests with inquiries and requests. The Bellman performs various errands related to guest's needs, comfort and satisfaction s Agent (Lobby Host) Minimum O level Responsible for all activities relevant to the Front Desk 8 hours, rotating shift such as the reception, check 86 East Coast in / out, rooming of all Hotel guests, cashiering, foreign exchange and assisting them with inquiries In Room Dining Server Minimum O level Deliver food and beverage in a timely and accurate 8 hours, rotating shift manner, Pick up orders 86 East Coast efficiently from the kitchen. Check outgoing orders for quality and accuracy of set up. Have full knowledge of all menu items, garnishes, contents and preparation methods. Engages the guests by being professional, friendly and helpful F&B Agents Minimum O level Process orders and serve food & beverage items to 8 hours, rotating shift customers, ensure customers 86 East Coast are satisfied with their dining experience, process customer payments, and immediately handle complaints and concerns as they occur. Engages the guests by being professional, friendly and helpful F&B Captain Minimum O level Process orders and serve food & beverage items to 8 hours, rotating shift customers, ensure customers are satisfied with their dining experience, process customer payments, and immediately handle complaints and concerns as they occur. 86 East Coast

29 Engages the guests by being professional, friendly and helpful InterContinental Singapore Front Office Assistant Minimum O Front Desk duties 44hours/ 5 days level 80 Middle Road Club InterContinental Minimum O Club Floor duties 44hours/ 5 days Assistant level 80 Middle Road Bellman Minimum N Portering duties 44hours/ 5 days level 80 Middle Road Bell Captain Minimum N Portering duties 44hours/ 5 days level 80 Middle Road Instant Service Agent Minimum N Handling all calls for the hotel 44hours/ 5 days level 80 Middle Road F&B Service Attendant Minimum N Waitering duties 44hours/ 5 days level 80 Middle Road

30 Mandarin Oriental Singapore 30 Food and Beverage Executive NITEC and above To maintain a high standard of personal grooming. Rotating shift/day To greet all guest and assist shift/night shift in seating. 5 Raffles To serve and delight all Avenue guests. To ensure enough supplies of misen-plus. To tidy and top-up all side station. To clear and re-set all tables upon guest s departure. To attend daily briefing and ensure all job assignment are carried out. To attend all training as scheduled by Managers. To be able to up-sell all product while assisting guest in order-taking. To be prompt and efficient in carrying out any duty as assisned by GSE/ Managers. To bid all departing farewell in a warmth manner. Food and Beverage Executive (Dining Reservations) NITEC and above To receive and confirm reservations for the F&B dining outlets Rotating shift/day shift/night shift s Executive To handle reservations enquiries and ensuring all reservations information are accurate To keep up-to-date tables available for reservations and changes in dining rates Any other suitable tasks as and when assigned by Director of F&B NITEC and above Provide recommendation for wine and dine, entertainment, tourist attractions, concierge services and information. Identify guests for meet and greet from the arrival and departure reports. Handling cashiering duties. 5 Raffles Avenue Rotating shift/day shift/night shift 5 Raffles Avenue

31 31 Banquet Operations Executive/ Assistant Banquet Operations Manager Diploma and above Monitor major group movement and coordinate with the various departments. Ensure effective communication via daily briefing, weekly update and monthly brainstorming within the department. Attend scheduled meetings. Well-versed with Mandarin Oriental Hotel Group goals and information. Perform any other duties as assigned by Superior. Attends to guests with regards to general inquires, request and complaints. Meet and greet all the guests upon their arrival and /or departure. Extensively collect and gather all feedbacks from guests. Conduct Courtesy calls to guests during the course of their stays. Assist in VIP check in. Assist in major group movements Handles guest s complaints politely, promptly and professionally, communicates with duty manager, senior F&B management and Events Management timely. For all guest service complaints a SIR report needs to be raised. To guide the operations, in order to ensure that guest satisfaction is monitored and where appropriate, rectified throughout the guest experience To ensure that all function rooms are set up in accordance to the Banquet Event Order. Engage with the meeting organizers to ensure that all pre-requested, including last minute requests are handled appropriately. Rotating shift/day shift/night shift 5 Raffles Avenue

32 32 Hotel Services Executive (Food and Beverage) Diploma and above To coordinate relevant function details as well as guests requirement, delegate duties to subordinates and ensure guests requirements are being met. Responsible for the smooth running of functions and achieve high level of guests satisfaction. Supervise subordinates and ensure that they carry out their responsibilities. Provide positive coaching, guidance and on-the-job and group training for subordinates as well as casual labour. Decisive and solve problem using best judgment in the absence of Immediate Supervisor. Control staffing and casual labour cost, ensuring that work hours per deployed staff is properly utilized. To administer post function report after the end of each function, identifies problems and suggests solutions to Director of Banquet Operations Manager when appropriate. To coordinate WOW factors, identify problems and suggest solutions to improve the services in the hotel to achieve higher guest satisfaction. To maintain a high standard of personal grooming. To greet all guest and assist in seating. To serve and delight all guests. To ensure enough supplies of misen-plus. To tidy and top-up all side station. To clear and re-set all tables upon guest s departure Rotating shift/day shift/night shift 5 Raffles Avenue

33 33 Hotel Services Executive (Rooms) Diploma and above To attend daily briefing and ensure all job assignment are carried out. To attend all training as scheduled by Managers. To be able to up-sell all product while assisting guest in order-taking. To be prompt and efficient in carrying out any duty as assigned by GSE/ Managers. To bid all departing farewell in a warmth manner. Maintain operational standards to achieve efficiency, productivity and maximum guest comfort and satisfaction. Manage room control, monitor availability and efficient release of rooms for arrival guests. Read through guests arrival report and see to all guest s requests and needs according to MOHG established services by guest categories standards. Familiar with room amenities, layout of categories of rooms, room rate structure, facilities and services available in the hotel. Provide recommendation for wine and dine, entertainment, tourist attractions, concierge services and information. Identify guests for meet and greet from the arrival and departure reports. Handling cashiering duties. Monitor major group movement and coordinate with the various departments. Ensure effective communication via daily briefing, weekly update and monthly brainstorming within the department. Attend scheduled meetings. Rotating shift/day shift/night shift 5 Raffles Avenue

34 34 Hotel Services Executive (Sales) Diploma and above Well-versed with Mandarin Oriental Hotel Group goals and information. Perform any other duties as assigned by Superior. Attends to guests with regards to general inquires, request and complaints. Meet and greet all the guests upon their arrival and /or departure. Extensively collect and gather all feedbacks from guests. Conduct Courtesy calls to guests during the course of their stays. Assist in VIP check in. Assist in major group movements Custodian and administrator of the Delta Optimizer and other technological sales tools. Proficient in the operation of personal computer and the Fidelio System. Maintain and update mailing list through Fidelio System. Well versed in all aspects of the hotel s facilities. To ensure all typed correspondences are in accordance with MOSIN prescribed standards and maintain accuracy at all times including all forms Ensuring all incoming correspondences are forwarded to the respective managers upon receipt with the date stamped and time recorded. Constantly clearing the OUT trays to avoid any delays in the discharged of correspondences paying attention to the time difference between us and USA, Europe and Australia. Handling of telephone calls to take messages, new enquiries, check room Rotating shift/day shift/night shift 5 Raffles Avenue

35 35 Hotel Services Executive (Engineering) Diploma and above Duty Engineer Diploma and above availability for both functions & guest rooms. Be accountable for all targets and goals set for area of responsibility Receives instructions from the Duty Engineer and performs daily Preventive Maintenance to plants and equipment. Performs repair work to mechanical and electrical appliances/equipment and changes blown bulbs as and when noticed. To supervise the work of the technician in their respective shifts. Performs stand-by duties in the control room and responds to calls promptly. Responsible for an engineering activities in the midnight shift where no other senior engineering staff is on duty. Responsible for the assignment of job/task to shift technicians and ensures that such completed work conforms to the standards so established by the Hotel. Ensure fire protection system are maintain and checked periodically. Ensures energy conservation measures are attend to and contribute new ideas further improvement/savings. Conduct daily briefing. Check and ensure that daily logs of plants/utility meter readings are recorded accurately at specific intervals and investigate any deviances. Liaises with the Assistant Chief Engineer on day to day control room operations. Communicates with his immediate subordinates for the daily maintenance of equipment in accordance to Rotating shift/day shift/night shift 5 Raffles Avenue Rotating shift/day shift/night shift 5 Raffles Avenue

36 establish engineering policies. Ensures that all his subordinates conform to the Hotel s various policies and enforces such stipulated policies. Attends daily meeting and disseminates appropriate information/instructions to his subordinates. At the end of his shift, he prepares shift work order report and hands such report to the Assistant Chief Engineer. Check and inspect the uniform/attire and grooming of his staff and ensures that they meet the standard of the Hotel. Receive all guest/other department engineering complaints and assign duties to technicians according to gravity of breakdown and job priority. Ensure a proper and thorough handover of duties to the Duty Engineer on the next shift. Carry out daily inspections of plant rooms, boiler room, fire command center, generator room. During the night shift, he ensures that all public areas are checked/inspected for burnt-out light bulbs and instructs his immediate subordinates to replace such burnt-out light bulbs. During the night shift, he has to ensure that the correct engineering stock is maintained in the cabinet so allocated and completes such requisition form when stocks are drawn. Provides guidance and technical training to immediate subordinates in 36

37 37 Assistant Security Manager Diploma and above the performance of their duties. In the absence of the Assistant Chief Engineer, he will be required to assume the duties of the Assistant Chief Engineer as so delegated by the Chief Engineer. Appraises the performance of his subordinates and makes such recommendations to his immediate superior. Any other duties which may be assigned from time to time. Exercise control over technical drawings in the control room. Training LQE, OJT & Refresher Courses. Updating and proper filing of subordinates records on attendance leaves and overtime. Enforce work standard and follow-up on subordinates work performance. Update operational information and procedures. Coaching, counselling, discipline subordinates as appropriate Putting and follow-up on subordinate appraisal Ensure Casual labour, CCTV surveillance, Alarm, and Patrol systems are in good working order. These include computers, printers, fax machines, radio communication sets and VingCard hardware and operating systems Conduct and put up investigation report Conduct monthly departmental meeting and actively participate in departmental and management programs. Safeguard company keys and passwords Rotating shift/day shift/night shift 5 Raffles Avenue

38 38 Assistant Chef / Chef Diploma and above Daily updating with Director of Security. Report any discrepancies, deviation of procedure or standard practice and carry out the necessary follow-ups Conduct daily security briefing and intelligence gathering for subordinates Manage and provide supervision to kitchen operations (Asian Cold, Hot & Dessert items) and ensuring correct procedures are well implemented to day-to-day food preparation. From time to time you are required to create and renew our menus based on business needs. Responsible for food cost and maintain profitability with given budget. In charge of staff shift rotation and manpower allocation. Monitor the food preparation, portion control, food presentation, and recipes are consistent at all times Establish system to minimize food wastage to achieve optimum profitability and productivity at all times Ensure that food handling and hygiene regulations are followed in accordance with NEA standards. Work closely and cooperate with all levels of staff (e.g. superiors, peers and subordinates) to achieve highest possible satisfaction of food items. Rotating shift 5 Raffles Avenue

39 Pan Pacific Singapore 39 Food Hygiene Officer Diploma and or Responsible for all hygiene Non-shift degree aspects related to the front and back of restaurant, bar and event that is delivered to our guests include being responsible for the cleanliness and hygiene of various areas and kitchens within the hotel. 7 Raffles Boulevard, Marina Square Maintain a leadership position in taking charge of these areas while scheduling the appropriate manpower necessary for tasks to be completed in a timely manner. Chef de Cuisine Diploma Responsible for monitoring and ensuring that company systems and standard operating procedures are met for all areas that directly report to him/her. Chef de cuisine has the human resource, financial and administrative responsibilities as they pertain to his/her direct reports. Responsible for working closely with executive chef to assure standards are being met in all other aspects of the commissary operation. Must be capable of fulfilling all areas of executive chef s responsibilities in his/her absence. Must work closely with executive chef in promoting company s culture, mission and philosophy. Junior Sous Chef Diploma Assist Sous Chef in running the daily operations smoothly, quality control, menu planning etc. Ensure proper care and handling of all food items in the preparation kitchen 7 Raffles Boulevard, Marina Square 7 Raffles Boulevard, Marina Square

40 Ensure the correct handling and basic maintenance of equipment, machinery and tools in the Preparation kitchen Be responsible for the work performance and efficiency of all employees under his/her supervision Pastry (Baker) GCE N/O level Maintain discipline and proper work at all times and display a professional and positive attitude towards colleagues Conduct proper food checking and turnover of the mise-en-place and ensure all equipment are in good working condition Assist in all preparations as instructed and ensure quality control in all the dishes Check on personal hygiene, sanitation and cleanliness of the work station and work tools Assistant Restaurant Manager Guest Relations Executive (Food and Beverage) s Executive (Japanese Speaking) Diploma Develop and interact with team to ensure service standards Coordinate and allocate resources to ensure efficient operations Oversee operations in the absence of the Restaurant Manager GCE O level / Diploma GCE O level / Diploma Set-up of the restaurant s concierge desk and table assignments for guests and cashier s duties Conducting table visits and engaging guests in professional and friendly conversations to enquire on guests satisfaction and maintaining the database of restaurant with guests preferences. Responsibilities include taking care of the overall coordination from pre-arrival to post departure of VIPs, Commercially Important 40 7 Raffles Boulevard, Marina Square 7 Raffles Boulevard, Marina Square 7 Raffles Boulevard, Marina Square 7 Raffles Boulevard, Marina Square