The Impact of New Media on Guest/Travel Services Expectations

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1 The Impact of New Media on Guest/Travel Services Expectations Liz Craig is the Founder & CEO of Oneglobe Network Digital Agency and she is Program Coordinator Digital Media Development at CMH in Paris, France. Her key focus is Digital Developments in Hospitality + Travel. Currently, she is also: Dabbler iphoneography, Mobile Phoneography Social Sharer Google +; Google Communities; Twitter Team Blogs FutureMakers; NowforNext Previously, she was Hotel GM; Hotel Management Company VP Marketing (US, UK) Auditorium Maximum October 3, :00 6:30 p.m. 2

2 Green Airline Marketing: Issues, Perceptions and Developments Robert Mayer is Senior Lecturer and Course Leader in the Division of Logistics, Transport and Tourism at the University of Huddersfield. Robert mainly teaches air transport and tourism management, both at Huddersfield as well as other UK and overseas universities. Robert holds a degree in Economics and Business and an MSc in Air Transport Management. Previously, Robert worked for Austrian Airlines in the Customer Relations department. His research interests include airline marketing and environmental marketing. Latest Trends & Innovations in Tourism Auditorium Maximum October 10, :00 6:30 p.m. 3

3 How to use new technology to engage Gen x/ y and z and motivate them Mary-Jane (MJ) Flanagan is an experienced director, leader and operator having spent over two decades in the hospitality industry working for Forte Hotels, Bass Taverns and setting up brands of restaurants and bars. She has a degree in Hotel and Catering Management and is currently studying for a BSc Hons in Psychology. Since joining Purple Cubed in early 2003 MJ has become one of its most popular facilitators and inspirational presenters. MJ has delivered highly successful programmes for organisations including: The Dorchester Collection, Windsor Royal Lounges Heathrow, L atelier Joel Robuchon, Zuma Dubai, Silversea cruises and many other global institutions. Latest Trends & Innovations in Tourism Auditorium Maximum October 24, :00 6:30 p.m. 4

4 Luxury Hotel Development during challenging times Paul Pisani is a member of the founding and owning family of Corinthia Hotels. He is Senior Vice President Development, responsible for world-wide development for the Corinthia brand. Paul also sits on a number of Corinthia related boards. Paul has spent his full career with Corinthia Hotels, joining the company straight from University in He rose through the ranks and held the positions of Group Marketing Manager, Regional Director for Operations and Development overseeing 5 Corinthia hotels in Turkey and Director of Business Development, spearheading the Company's expansion drive in EMEA. In 2006, he became Vice President Development and then, more recently, Senior Vice President Development. Auditorium Maximum October 31, :00 6:30 p.m. 5

5 Creation of success in the Tourism Industry Benjamin Codet is Managing Director of Business Development for Mondial Travel & Events in Vienna. In his current position he is responsible for marketing, sales, product development as well as operating profits in the areas of business & leisure travel, meetings, events & incentives. Prior to that, he was Director of sales & Marketing for the LOISIUM Wine & Spa Resorts brand in Austria and significantly involved in the successful positioning of the new Loisium hotel in Southern Styria. After completing an MBA program at the renowned CORNELL University, he gained Hotel experience in sales and in operations in the international luxury hotel industry with Ritz Carlton, Four Seasons, Hyatt and InterContinental, to name a few. Auditorium Maximum November 14, :00 6:30 p.m. 6

6 Business and ethics: a contradiction? Ethical challenges in the hospitality industry Michael Cortelletti is Owner and CEO of CO.TI Restaurants SAS in Verona, Italy. Michael holds a MSc in Political and Social Sciences from the Catholic University of the Sacred Heart in Milano and a MSc in Tourism Economics from Bocconi University in Milano as well as a MMH in Hospitality from Cornell University in Ithaca, NYC. Michael started his career as Project Manager Business Development for Nordsee and then held a number of positions at Dunkin Donuts including International Business Manager, Director Europe, Director Europe & Middle East, Director Europe, Mexico and Central America, International Director Europe, Middle East, Africa & India. Since 2009, he is owner and CEO of CO.TI Restaurants in Verona, Italy. Auditorium Maximum November 21, :00 6:30 p.m.

7 Hotel Project Development: An Update on Current Trends in Operator Search, Investment, and Financing" Christian Walter is Managing Director with PKF hotelexperts in Vienna. He works in the field of operator search and selection and gives advice regarding the commercial and legal aspects of hotel operating agreements. Christian is a guest lecturer at various universities as well as a member of the Cornell Hotel Society. He gained experience in hotel operations during traineeships at Brenner's Park- Hotel & Spa, Baden-Baden and at Hotel Vier Jahreszeiten Kempinski, Munich. From 2003 to 2004, he worked for PKF hotelexperts in Munich and, in 2005, he changed to PKF hotelexperts in Vienna. Latest Trends & Innovations in Tourism Auditorium Maximum November 28, :00 6:30 p.m. 8

8 Hotel Project Development: An Update on Current Trends in Operator Search, Investment, and Financing" Florian Kollenz is Senior Consultant with PKF hotelexperts in Vienna. His main fields of activity are corporate finance and operator selection services, advice regarding the commercial and legal aspects of hotel operating agreements and the valuation of hotels and hotel groups. Before starting with PKF hotelexperts in 2008, Florian worked several years for the Austrian Hotel and Tourism Bank in Vienna. Previously, he gained operational experience, amongst others with the Meliá Hotels International at the Gran Hotel Bahía del Duque Resort on Tenerife. Auditorium Maximum November 28, :00 6:30 p.m. 9

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