Hilton Dartford Bridge

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1 Thank you for considering the. We are pleased to give you some information about our hotel that you may find useful when planning your visit. Arriving at the hotel You should use the main entrance as there are no steps and the ground is paved. The main entrance has automatic sliding doors. After 11pm, we lock the front doors. However, there is someone on reception at all times if you need to get in or out after this time. A door bell is also provided at the entrance when locked. The car park entrance is on Masthead Close on the right hand side. There is no official drop-off point outside the main entrance as the area has double yellow lines. We have two car parks, one by the main entrance of the hotel and the other at the back of the hotel. We have four disabled bays in the front car park. The bays are opposite the main entrance of the hotel. The lobby is on the ground floor.. If you need help with luggage or equipment, or any guidance, our team will be able to help 24 hours. To contact any of our porters, please dial 0 from your phone or come to the reception desk and one of our team members can assist you. Welcome and reception There are no steps in the main lobby area. The front desk is directly on left of you as you enter from the main hotel entrance. The surfaces on the ground floor are marble, with carpet around the seating area. From the reception area the lifts are through the mirrored arch. Check-in is at the main reception desk, which is 1m 10cm high. However, if you ask, a member of staff will also be able to come to the seating area with a clipboard to register your details. The induction loop is at the check-in point on the right-hand side of the reception desk. When you check in, our staff will tell you about our evacuation policy. This policy is available in large print if you need it. 1

2 Other services If you want to order a newspaper, please contact the reception team. We will deliver your newspaper each day to your room. You can order a wake-up call through the reception team. Or, you can set a wake-up in your room using either the phone system or the television. Every guest room has a guest directory that contains information about the facilities in the hotel. For extra help to use this directory, please contact a member of the reception team. Toilet facilities There is one set of public toilet in the hotel. Livingwell also has a disabled toilet for our guests to use. The main toilets are by the lifts. If you are coming out of the lifts, they are on your left hand side. From the main entrance, walk around to the right-hand side by the seating area and up to the business centre doors and they will be on your right hand side. Getting round the Hotel All lifts have an announcement system to let you know which floor you are on and tactile (with markings which can be felt) buttons at the regulation height. The lifts have mirrors on the right, left and back walls. Caffe Cino You can get to the coffee shop from the main lobby. From the main entrance turn right, up the slight slope. Seasons restaurant & Bar The patio restaurant is also on the ground floor to the left-hand side of the lift and has a carpeted floor. When you leave the lift, the entrance to the restaurant is by the Caffe Cino and bar area. The Bar area is carpeted. The restaurant area is carpeted apart from the buffet section which is marbled. We can provide menus in large print if you need. 2

3 Livingwell health club The hotel has a health club on the ground floor. The entrance is to the left of reception. The induction loop is at the heck-in point in the middle of the desk. We can provide fitness coaches / pool hoist for help if you need any throughout the day. To get into the health club, you must show a key card at the club s reception desk and you must sign in with your name and room number on the guest entry sheet. The floor in the gym is carpet. To get into the changing rooms, you need a code from Livingwell reception. There are changing rooms located on right side as you enter the health centre. Through the main changing room door, the second door on the left is a family and disabled changing room. The changing room has wheel in shower cubicles, an emergency button and pulls cord, a toilet, four lockers and a changing area and baby-changing area.. The gym has five running machines, four cycling machines, two rowing machine, two step machines and one upper-body weight machines, one cable column physique, one multi stand, four cross-trainers, two ab- crunchers and an exercise area, a free weight and fixed weight area. The machines are in front of the Livingwell reception, there is an aisle between them and the exercise mats and the free weights area. We provide towels, free of charge, behind Livingwell reception. A member of staff will be happy to get you some. There is also a water dispenser. The club also has sauna and steam rooms which are just to the right hand side as you enter the pool area. The lockers in the changing rooms take a 1 coin, which is returned. There is a hoist to the spa pool. The pool has steps with handrails, which continue on into the pool, which is 1.5metres deep. 3

4 Bedrooms There are four accessible rooms, one of which has a room linked to it and all have bath tubs. You can find accessible rooms on the first floor (all non-smoking). All accessible rooms have grab rails around the toilet, a higher level toilet, an emergency pull cord and low-level storage shelf. We can add the following equipment to any room in the hotel for you to use - A toilet seat raiser - An Electrical bath seat - Bed risers (individual elephant feet) - An inflatable chair to help you get in and out of a bath - Rubber mats -Vibrating Pillows Your room will have a chair at the desk, a comfy chair and a coffee table. If you need more space in your room, we can remove any of these items. Please contact either reservation, before your stay, or housekeeping once you have arrived at the hotel, to arrange for furniture to be moved. Full bedroom details 101 / 103 / 105 / Double non-smoking Bathroom facilities Grab rails on both sides of the toilet A higher level toilet (can be provided) An emergency pull cord A low-level sink The bathroom floor is tiled. Heated mirrors to help Panic alarms fitted which go off at reception when you pull the cord Bedroom facilities A low-level spy hole in the bedroom door Wider doors (83 cm) (Wheel chair accessible) A low level fire evacuation procedures behind doors A low-mount climate-control panel A phone at your bedside A bedside control panel for room lights 4

5 The Business centre From the lobby go past the mirrored arch through the business centre doors and turn left. The first door on your left hand side you will see is the business centre. Access is through single glass door. The business centre has someone on duty Monday to Friday, 8am until 4pm. However, if you need help after these times, reception will be happy to help. The business centre has a small desk with a PC computer. You need to have a credit card in hand to buy minutes to access the computer, which will also give you access to the internet. You can ask us to carry out photocopying and faxing services. Conference facilities We have seven meeting suites which are : 1) The Bexley 2) The Hextable 3) The Tilbury 4) The Presidential 5) The Crayford 6) The Wilmington; and 7) The Swanley Suite We can split the Swanley suite into two smaller rooms. See below for a description of each specific meeting room. The meeting rooms and the foyer areas are all carpeted. You can arrange to hire audio visual equipment before your event. Please advice about the requirement at the time of booking. The Bexley Suite: This room is on the ground floor From the lobby, go through the business centre doors and turn right. To get into the room you will need a security key card, which you can collect from the business centre or reception. The Bexley Suite has floor to ceiling windows along the outside wall, which we can black out with curtains. 5

6 As you walk into the room, on the right hand side, there is a service counter. This counter has refreshments for you to help yourself and charge them back to your account when the meeting is finished. points, phones and so on are in the Hilton Meetings brochure. The Swanley Suite This room is on the ground floor From the lobby, go through the business centre doors and turn left. The First doors on the right leads to Swanley 2 and the second leads to Swanley 1. We can split the room into two meeting rooms or you can use it as one big meeting room To get into the room you will need a security key card, which you can collect from the business centre or reception. The Swanley Suite has floor to ceiling windows along the outside wall, which we can black out with curtains. You can get into the courtyard area, but you do have to pr arrange this before you arrive There are no steps to get to this suite as it is on the same level as the reception area. The meeting rooms are carpeted. points, phones and so on are in the Hilton Meetings brochure. The Tilbury Suite This room is on the ground floor From the lobby, go through the business centre doors and turn left. It is the fifth door on your right or the left hand side door at the bottom of the function area. To get into the room you will need a security key card, which you can collect from the business centre or reception There are no steps to get to this suite as it is on the same level as the reception area 6

7 As you walk into the room, on the left hand side, there is a service counter. This counter has refreshments for you to help yourself and charge them back to your account when the meeting is finished. The Tilbury Suite has floor to ceiling windows along the outside wall, which we can black out with curtains The meeting room area is carpeted. points, phones and so on are in the Hilton Meetings brochure The Crayford Suite This room is on the first floor To get to the Crayford suite, go to the lifts through the mirrored arch from the reception desk and go to the first floor. As you leave the lifts, the crayford is on the right hand side. To get into the room you will need a security key card, which you can collect from the business centre or reception The Crayford has natural daylight, which can be black out with curtains. As you walk into the room, the cloakroom and the toilet area is on the right hand side. There is another room leading off here and you will find the service counter. This counter has refreshments for you to help yourself and we will charge them to your account when the meeting is finished. The meeting room area is carpeted. points, phones and so on are in the Hilton Meetings brochure The Wilmington suite This room is on the first floor To get to the Wilmington suite, go to the lifts through the mirrored arch from the reception desk and go to the first floor As you leave the lifts, the Wilmington is on the left hand side. To get into the room you will need a security key card, which you can collect from the business centre or reception The Wilmington has natural daylight, which can be black out with curtains. As you walk into the room, on the left-hand side, there will be another room leading off with a service counter. This counter has 7

8 refreshments for you to help yourself and we will charge them back to your account when the meeting is finished. The meeting room area is carpeted. points, phones and so on are in the Hilton Meetings brochure The Presidential Suite This room is on the first floor To get to the Wilmington suite, go to the lifts through the mirrored arch from the reception desk and go to the first floor As you leave the lifts, the Presidential suite is straight in front of you on the right-hand side. To get into the room you will need a security key card, which you can collect from the business centre or reception The Presidential suite has natural daylight, which can be black out with curtains As you walk into the room, there is a cloak room and toilet. As you go into the meeting room area, you will see another room where you will find a service counter. This counter has refreshments for you to help yourself and we will charge them back to your account when the meeting is finished. The meeting room area is carpeted. points, phones and so on are in the Hilton Meetings brochure Toilet facilities There is one set of public toilets for our guests. You can find this in these in the lobby area. Livingwell also have a disabled toilet. Go back through the main business-centre doors, as if you were going to reception, and they are on the left hand side as you go through. 8

9 In the Event of Emergencies: The Hotel operates a system of PEEPs (Personal Emergency Evacuation Plans). On check-in to the Hotel, you will be offered the opportunity to discuss and outline any special requirements or assistance you may need should an evacuation of the Hotel be necessary as a result of a fire or other emergency. You will be given a copy of this Emergency Evacuation Plan and we will keep a copy for our Hotel Fire Team to refer to in case of an evacuation taking place during your stay. The Plan will specify which of our Team Members will be designated to assist you, should you require this. Should you have any concerns regarding emergency evacuations, please speak to the Duty Manager. We test the emergency alarms on Fridays at 10.30am. The siren will sound for no more than one minute. Other information For extra help before you arrive, please contact our reservations department on extension 0. If you need any help during your stay, you can contact the duty manager at the reception desk or on extension 0. We look forward to welcoming you to the and making your stay an enjoyable one. We hope that the information in this pack has been useful. However, if you need any more information about the facilities at the, please contact us on Our policy statement on disability We are committed to providing equal opportunities for all for both our guests and our employees. As a service provider, with a 50-year history in the UK and Ireland, we have developed a culture of reacting quickly and efficiently to all guest requests, whatever they are. This same culture also includes identifying and meeting the specific needs of our disabled guests. 9

10 Hilton UK are dedicated to providing "Best in Class" service - therefore if you have any particular feedback or suggestions, please send them through to our Guest Disability Assistance team; or Toll free UK: (Monday to Friday UK 9am - 5pm) Guest.Disability.Assistance@Hilton.com For all other general enquiries or reservations please telephone our Reservations and General Enquiries via: Toll free UK: USA:

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