2018 Report: What Online Hotel Reviewers Say About Wi-Fi
|
|
- Meryl Watson
- 5 years ago
- Views:
Transcription
1 2018 Report: What Online Hotel Reviewers Say About Wi-Fi
2 Methodology Online review data was gathered from online sources during the months of April and May of Initial research discovered the top 10 business travel cities in the United States by combining the results on lists from the following websites: Customer reviews can make or break the reputation of a hotel. They also provide valuable insight into what guests expect and how to keep them coming back again and again. This report focuses on customer concerns regarding Wi-Fi during their stays at top business travel locations around the United States. 10 U.S. cities 478 hotels 740,112 reviews CNBC Inc.com On Call International AMEX Global Business Travel Business Travel Life Once the top 10 travel cities were determined, research focused on finding the top hotels in each city. The search resulted in a list of 478 hotels. Using Yelp.com and TripAdvisor.com, we searched the reviews for each individual hotel and combined results from both sites to find the total number of reviews, the number of reviews with ratings of 3 stars or less, and the number of reviews with 3 stars or less that also mentioned one of the following: wifi, Wi-Fi, or Internet. Because the purpose of this report is to analyze customer satisfaction regarding Wi-Fi and not to critique particular hotels, we used Randomizer. org to choose the hotels from which we pulled the sample review quotes you will see throughout the report. These quotes are used for illustrative purposes and may or may not be reflective of overall guest satisfaction at the hotels referenced.
3 Results Online Hotel Reviews Mostly Positive There may be an underlying assumption that people only give online reviews when they re upset. These numbers indicate otherwise. While the hotels included in this report are considered the top in their city, the number of hotels per city left plenty of room for there to be outliers. Even still, less than a quarter of the online reviews in this report received 3 stars or less out of 5. 3 stars or less 21.8% Online Hotel Reviews by City Chicago New York San Fransisco Dallas Denver Houston Orlando Philadelphia Atlanta Boston 3 stars or less Percentage of hotels receiving 3-star reviews or less Christie V. from Boulder, CO gave Renaissance Denver Stapleton Hotel a 2-star rating and explained her frustration with the Wi-Fi: 4+ stars 78.2% Denver hotel guests were the most critical with more than 28% giving average to subpar ratings, while Boston guests seem to be the most pleased with only 18% giving hotels 3 stars or less. I simply don t understand hotels that don t provide wi-fi in the guest rooms. Wi-fi was avilable in the lobby and bar, but how easy is i to get work done in those areas? $11 seems high to pay to us their wired internet in my room and be shackled to the desk. I was supposed to get free internet in my room due to the conference I was at but they never honored it. (sic)
4 Subpar Reviews with Wi-Fi Frustrations Of the hotel review ratings of 3 stars or less, more than 14% of those reviews mentioned their Wi-Fi or Internet experience at the hotel in the comments. Wi-Fi Comments in 3-Star and Under Reviews Wi-Fi mentions 14.6% 85.4% Wi-Fi Comments in Reviews with 3 Stars or Less (by City) Percent of 3-stars or less will Wi-Fi comments Chicago New York San Fransisco Dallas Denver Houston Orlando Philadelphia Atlanta Boston Wi-Fi Related Comments (percentage)
5 Richard P. of Chesterfield, VA gave the White Swan in San Francisco a 1-star review, saying this about the Wi-Fi: What Online Reviewers Say About Hotel Wi-Fi The percentage of reviews with 3-star ratings or less that also mentioned Wi-Fi ranged anywhere from 2.72% for Boston hotels to 3.91% for San Francisco hotels. Technology expectations in the San Francisco area may be higher because of the proximity to Silicon Valley. % of Total Reviews, 3 Stars or Less & Mentioned W-Fi Chicago New York San Fransisco WiFi nearly non existent. Spent half the day with minimal to zero connectivity and the hotel techs attempting to fix I. Finally told them to replace the router, which they supposedly did. Connectivity improved but performance is sub par, Common guys, for $300 a nite? (sic) Bill A. from Boston gave Courtyard Manhattan/ Times Square in New York City a 3-star review, but was frustrated with Wi-Fi: The WiFi (even the premium WiFi) was nonexistent, we upgraded to the premium to be able to access on a laptop. A high-speed connection should not have been needed, but that didn t work either. (sic) Dallas Denver Houston Orlando Philadelphia Atlanta Boston Not everyone in Orlando was happy though. Joe K. from Jensen Beach, FL gave the Sheraton Suites near the Orlando Airport a 3-star review and had this to say about the Wi-Fi: The wifi was TERRIBLE. I m not sure what the issue was but I tried several times to connect, and it was unbearably slow. Like dial up would have been faster. (sic) Percent of total reviews 3 stars or less and mentioned Wi-Fi
6 Hotel Guests are frustrated by more than an inability to connect Before assuming Wi-Fi frustrations only centered around being able to connect, read these reviews: The Value of Wi-Fi Of all the reviews studied for this report, the overall percentage of reviews with 3-star ratings or less that mentioned something related to Wi-Fi was 3.2%. Jenn D. from Orlando, FL gave Philadelphia Airport Marriott a 3-star review, stating: Most hotels, especially those that are associated with a lot of airline customers, offer at least a slower speed of Wifi that allows you to use social medial and check your flight information. My flight, for example, was cancelled due to snow and my luggage was who-knows-where. Basic internet to check on it was $13.95! While fast internet was Not offering basic internet as an airport hotel felt incredibly predatory. Add to that, when I just had my lap top open to do work offline, the web offer asking you for money popped up on my screen every three to five minutes. (sic) 3.2% CantStick07 from San Francisco gave Loews Atlanta Hotel a 1-star review, citing Wi-Fi frustrations as one reason: 3 device wifi policy - you can connect to 3 device - total. in my 6 day stay attending conference, I had to log in to 4th account, that disconnected all my devices, I had to be on call with outsourced 3rd party customer service to reset my account, where I was warned if it happened again they going make me pay penalty of $15.00 to reset. btw, they can see devices, activity traffic, IP and MAC Addresses of the devices. (sic) A couple of questions to consider after reading this report: 1. Would your bottom line benefit from a 3.2% improvement in customer retention? 2. If solving one problem on your property increased the revenue per available room (RevPAR) by 3.2%, would you do it?
7 Hotel Wi-Fi matters. 2Texas_Travellers from Dallas gave Sheraton Houston Brookhollow Hotel a 3-star review. The only comments center around Wi-Fi: This property recently changed its wifi providers. The result has been disastrous: slow performance, really slow to connect, requirement to reconnect every time, device limits, dropped service, poor help desk service. (sic) Hoteliers, don t let what happened to 2Texas_Travellers happen to your guests. Samsung Networks The company that engineered products like smart TVs, smart phones, and digital displays is best equipped to create the network that connects them. Samsung Networks has engineered access points for high density environments like hotels and intelligent controllers that make it easy for network managers to troubleshoot and guests to connect securely on Personal Area Networks (PAN). Wi-Fi matters to your guests and to your business. Invest in something that will improve guest satisfaction.
8 1301 E Lookout Dr. Richardson, TX Sales: Service & Support: samsung-networks.com
PCH Hotels and Resorts Delivers State-of-the-Art Guest Experience
PCH Hotels and Resorts Delivers State-of-the-Art Guest Experience Renaissance Montgomery Hotel and Spa Relies on Cisco Network to Return to Grand Tradition of Southern Hospitality EXECUTIVE SUMMARY PCH
More informationHotel InduSTRy Overview What Lies Ahead
University of Massachusetts Amherst ScholarWorks@UMass Amherst Tourism Travel and Research Association: Advancing Tourism Research Globally 2013 Marketing Outlook Forum - Outlook for 2014 Hotel InduSTRy
More informationLodging Industry Overview. 14 December Bobby Bowers Smith Travel Research / STR Global
Lodging Industry Overview 14 December 2011 Bobby Bowers Smith Travel Research / STR Global Global / U.S. Overview Key U.S. Markets Construction Pipeline Forecast Takeaways Today s Agenda RevPar Growth
More informationBusiness Travel Insight
Business Travel Insight 2015 Overview In a recent survey conducted by Travel Leaders Group, an impressive 86% of respondents who specialize in business travel indicated that 2014 business travel bookings
More information2015 IRVING HOTEL GUEST SURVEY Final Project Report
2015 IRVING HOTEL GUEST SURVEY Final Project Report Research prepared for the Irving Convention & Visitors Bureau by Destination Analysts, Inc. Table of Contents S E C T I O N 1 Introduction 2 S E C T
More informationEXECUTIVE SUMMARY. hospitality compensation as a share of total compensation at. Page 1
EXECUTIVE SUMMARY Applied Analysis was retained by the Las Vegas Convention and Visitors Authority (the LVCVA ) to review and analyze the economic impacts associated with its various operations and southern
More informationU.S. Hotel Industry Performance HBI Annual Conference
U.S. Hotel Industry Performance HBI Annual Conference February 17, 2017 Jeff Higley VP/Editorial Director jeff@str.com @jeffhigley1 2016 STR, Inc. All Rights Reserved. Any reprint, use or republication
More informationHotel InduSTRy Overview
Hotel InduSTRy Overview Lindsay Culbreath, CMHS, CHIA Senior Director of Business Development & Marketing STR Tennessee Business Travel Association October 14, 2014 STR provides monthly, weekly and daily
More informationHotel Industry Performance Overview Washington Lodging Convention
Hotel Industry Performance Overview Washington Lodging Convention Valerie Woods Director of Business Development, Hotels vwoods@str.com Valerie_STR 2016 STR, Inc. All Rights Reserved. Any reprint, use
More informationBATON ROUGE Metropolitan Airport
BATON ROUGE Metropolitan Airport May August, 2011 presented by: Why the research? objective and methodology SCI was contacted by the Baton Rouge Metropolitan airport (BTR) to determine, using a quantitative
More informationInvestor Presentation March, 2008
Investor Presentation March, 2008 Business Plan Overview Repositioning Strategy Repositioning Portfolio Lowering Leverage Internal Growth Fully Renovating Portfolio Redevelopment Projects New Asset Management
More informationPUBLIC TRANSPORTATION INTRODUCTION
PUBLIC TRANSPORTATION INTRODUCTION 1 OUTLINE Current Status and Recent Trends Significant Influences A Critical Assessment Arguments Supporting Public Transport Future Influences Ingredients for Future
More informationTravelClick: Business Intelligence Lodging Outlook. Sara Duggan. Regional Vice President, Business Intelligence TravelClick 03/23/18
TravelClick: Business Intelligence 2018 Lodging Outlook Sara Duggan Regional Vice President, Business Intelligence TravelClick 03/23/18 25,000+ Partners 25 283 Million $49 Billion 365 North America Markets
More informationInsight Report: ASIA s Attraction and Theme Park Industry
Insight Report: ASIA s Attraction and Theme Park Industry Insight Report: ASIA s Attraction and Theme Park Industry Introduction Asia is often perceived as a region playing catch-up with the urbanised
More informationARRIVAL CHARACTERISTICS OF PASSENGERS INTENDING TO USE PUBLIC TRANSPORT
ARRIVAL CHARACTERISTICS OF PASSENGERS INTENDING TO USE PUBLIC TRANSPORT Tiffany Lester, Darren Walton Opus International Consultants, Central Laboratories, Lower Hutt, New Zealand ABSTRACT A public transport
More informationMETROPOLITAN STATISTICAL AREA
Miami-Fort Lauderdale-West Palm Beach METROPOLITAN STATISTICAL AREA Broward County is part of the 8th largest metropolitan statistical area (MSA)() in the country with a population just over 6M in 2016.
More informationGET MORE HEADS IN BEDS
GET MORE HEADS IN BEDS 2018 Global Hotel Programs Get access to high value travelers. RoomIt A Leading Hotel Content Provider $23BUS in total transaction volume *based on 2016 performance We focus on SERVICE
More informationY E L L O W S T O N E C L U B Private Air
Y E L L O W S T O N E C L U B Private Air WELCOME ABOARD WELCOME ABOARD Yellowstone Club has partnered with XOJET, a leading provider of on-demand private aviation charter services, to bring Yellowstone
More informationHave Higher Transportation Costs and a Slowing U.S. Economy Shifted Lodging Demand Within Lodging Sectors?
Have Higher Transportation Costs and a Slowing U.S. Economy Shifted Lodging Demand Within Lodging Sectors? Trends and implications for sales and marketing strategies: Hotel Sales Strategy Conference Washington,
More informationMajor US City Preparedness For an Oil Crisis Which Cities and Metro Areas are Best Prepared for $4 a Gallon Gas and Beyond?
Major US City Preparedness For an Oil Crisis Which Cities and Metro Areas are Best Prepared for $4 a Gallon Gas and Beyond? March 4, 2008 By Warren Karlenzig President Common Current www.commoncurrent.com
More informationLower Income Journey to Work Market Share From American Community Survey
Lower Income Journey to Work Market Share From American Community Survey 2006-2010 Table 1: Overall National Data Table 2: Car, Truck or Van Table 3: Transit Table 4: Metrics Table 1 Work Trip Market Share:
More informationA S S E T P O R T F O L I O
ASSET PORTFOLIO TABLE OF CONTENTS (IN ALPHABETICAL ORDER) LUXURY HOTELS Andaz Napa 1 Andaz San Diego 3 Andaz Savannah 5 Fairmont Dallas 7 Hotel Commonwealth 9 Loews New Orleans Hotel 11 The Ritz-Carlton,
More informationFrom, Returned ACA students who know what you will be going through
Packing up your life and moving to another country for a year can be a daunting and even a scary experience. However, it can also be a very exciting and fun adventure. You are about to embark on an adventure
More informationOB-GYN Workload & Potential Shortages: The Coming U.S. Women s Health Crisis
OB-GYN Workload & Potential Shortages: The Coming U.S. Women s Health Crisis JULY 2017 Introduction Obstetricians and Gynecologists (OB-GYNs) are a critical part of the health care provider community.
More informationQuality of Service Monitoring at Dublin Airport
Quality of Service Monitoring at Dublin Airport April - June 2014 7 August 2014 Commission for Aviation Regulation 3 rd Floor, Alexandra House Earlsfort Terrace Dublin 2 Ireland Tel: +353 1 6611700 Fax:
More information2014 IATA GLOBAL PASSENGER SURVEY
2014 IATA GLOBAL PASSENGER SURVEY Supported by: * The information contained in our databases and used in this presentation has been assembled from many sources, and whilst reasonable care has been taken
More informationThe Testimony of. Steven W. Hewins. President. Hewins Travel Consultants, Inc. Before the National Commission to Ensure Consumer
The Testimony of Steven W. Hewins President Hewins Travel Consultants, Inc Before the National Commission to Ensure Consumer Information and Choice in the Airline Industry San Francisco July 11, 2002 1
More informationGSO Sales Calendar Remaining for 2018
GSO Sales Calendar Remaining for 2018 MONTH DATE GSO TRADESHOW / SALES MISSIONS/TRIPS LOCATION July/August July30-Agust-3 N Beykirch Midwest Sales Mission STL Maritz/Chicago August August 22-26 N Beykirch
More information2013 Business & Legislative Session Visitor Satisfaction Survey Results
2013 Business & Legislative Session Visitor Satisfaction Survey Results Completed by Juneau Economic Development Council in partnership with The Alaska Committee August 2013 JEDC research efforts are supported
More informationWhat Passengers Did Not Expect When Their Flight Was Overbooked
International Journal of Business and Economics, 2017, Vol. 16, No. 3, 263-267 What Passengers Did Not Expect When Their Flight Was Overbooked Mohammed Lefrid University of Central Florida, U.S.A. Po-Ju
More informationHotel InduSTRy Overview
Hotel InduSTRy Overview Chris Klauda, CHIA Director, Destination Research cklauda@str.com ESTO Webinar November 12, 2015 1 1. Visit www.hotelnewsnow.com 2. Create Free Login 3. Click on Data Presentations
More information2019 Preferred Rate Hotel Program Rates
Atlanta, GA The Ritz-Carlton, Atlanta 800-241-3333 $292 $303 $379 $390 The Whitley, A Luxury Collection,Atlanta Buckhead 404-348-5650 $299 $321 $410 $384 The St. Regis Atlanta 404-215-4666 $318 $348 $518
More informationParking Rates & Policies Survey. December 2013
METER OVERVIEW RATE & POLICY PRESENTATION SURVEY / 1 Parking Rates & Policies Survey December 2013 METER OVERVIEW RATE & POLICY PRESENTATION SURVEY / 2 Parking rates and policies survey The purpose of
More informationINDIANA INTERSTATE AND INTRASTATE LOCAL REDUCED CITY-PAIR FARES
The following section contains city-pair fares that are lower than walkup mileage-based fares. Although shown in only one direction, the fares in this section apply in both directions, unless otherwise
More informationGet Smart Market Insights from Our Research Team Customer Conference
Get Smart Market Insights from Our Research Team 217 Customer Conference Presenters Amanda Nunnink Amanda Nunnink Steve Steve Guggenmos Guggenmos Sara Steve Hoffman Griffin Steve Sara Griffin Hoffmann
More informationHotel Technology Study
Hotel Technology Study How Do Business Travelers Use and Feel About Hotel Internet Access? 2017 GBTA. All rights reserved. Presenter Mark Sharoff Research Analyst GBTA Foundation msharoff@gbta.org Trend
More informationMetropolitan Boston February 2015
33 Arch Street, 28 th Floor Boston, MA 02110 Telephone (617) 488-7291 Fax (617) 912-7001 Metropolitan Boston February 2015 Boston Area Roundup The greater Boston area hotels reported significantly increased
More informationRank Place State Native Hawaiian and Pacific Islander population (alone or in combination
TABLE 2a: 100 Largest Places Ranked by Number of s (race alone or in *) Living in Hard-to- Census Rank Place State (alone or in 1 Honolulu (CDP) HI 64,196 11,130 17.3 2 New York City NY 14,981 8,211 54.8
More informationBIG DATA, HAPPY GUESTS: USING ANALYTICS TO ENHANCE HOTEL OPERATIONS
BIG DATA, HAPPY GUESTS: USING ANALYTICS TO ENHANCE HOTEL OPERATIONS The power of big data has proven itself in many industries, helping companies save money, increase efficiencies and make more informed
More informationinformed. Communications Technology Trends in Hospitality
Communications Technology Trends in Hospitality Today s hotel guests are expecting more technology, from free Wi-Fi to the ability to check in using their smartphones. Forward-thinking hotels are using
More informationCompustat. Data Navigator. White Paper: Lodging Industry-Specific Data
Compustat Data Navigator White Paper: Lodging Industry-Specific Data November 2008 Data Navigator: Lodging Industry-Specific Data There are several important lodging metrics to that are unavailable on
More informationiprefer Tiered Benefits
iprefer As a member of the Preferred Hotels & Resorts Lifestyle Collection, Royal Plaza on Scotts guests are eligible to enroll in the iprefer guest loyalty program, which extends points redeemable for
More informationSTUDY PROCESS. Study. PHASE I Research. PHASE II Develop & Analyze Options. PHASE III Recommendations. Regional Transit
STUDY PROCESS PHASE I Research PHASE II Develop & Analyze Options PHASE III Recommendations February 2008 - July 2008 July 2008 - September 2008 September 2008 - December 2008 Analyze transit and projected
More informationTravelWise Travel wisely. Travel safely.
TravelWise Travel wisely. Travel safely. The (CATSR), at George Mason University (GMU), conducts analysis of the performance of the air transportation system for the DOT, FAA, NASA, airlines, and aviation
More informationPASSENGER SATISFACTION THE KEY TO GROWING NON-AERONAUTICAL REVENUE. Trends from the 2013 Airport Retail and F&B Survey
PASSENGER SATISFACTION THE KEY TO GROWING NON-AERONAUTICAL REVENUE Trends from the 2013 Airport Retail and F&B Survey FACT: Improving the passenger experience makes good commercial sense Research shows
More informationANNUAL BUSINESS TRAVEL INDEX MARCH 2018
ANNUAL BUSINESS TRAVEL INDEX MARCH 2018 www.ovationtravel.com www.lawyerstravel.com 800.431.1112 TABLE OF CONTENTS ANNUAL DOMESTIC AIRFARE AVERAGE PRICE PAID...3 ANNUAL INTERNATIONAL AIRFARE AVERAGE PRICE
More informationMAKING PERFORMANCE MEASURES MATTER
www.rtachicago.org 5 TH International Transportation Systems Performance Measurement and Data Conference June 1-2, 2015 Denver, CO MAKING PERFORMANCE MEASURES MATTER Transparency, Accountability, and Advocacy
More informationIntroduction to Off-Airport Baggage Processing Solutions IATA GAPS application July. Service by
Introduction to Off-Airport Baggage Processing Solutions IATA GAPS application - 2018 July Service by We re helping airports and airlines manage their capacity, expand without building more infrastructure
More informationHospitality partnership for Installers. May 2017
Hospitality partnership for Installers May 2017 Contents What is happening in the hotel market? What does this mean for their TV and wifi needs? What is the business opportunity and vision? How will a
More informationCorporate Productivity Case Study
BOMBARDIER BUSINESS AIRCRAFT Corporate Productivity Case Study April 2009 Marketing Executive Summary» In today's environment it is critical to have the right tools to demonstrate the contribution of business
More informationCruisePay Enhancements for 2005 Training Guide Version 1.0
CruisePay Enhancements for 2005 Training Guide Version 1.0 Royal Caribbean Cruises Ltd. 2004 i 9/8/2005 Table of Content: 1 Overview 1 1.1 Purpose: 2 1.2 Assumptions: 2 1.3 Definitions: 2 2 Web Application
More informationImpact of Advance Purchase and Length-of-Stay on Average Ticket Prices in Top Business Destinations
Impact of Advance Purchase and Length-of-Stay on Average Ticket Prices in Top Business Destinations Research Summary Average ticket prices continue to trend downward in 2016, but since 2014 there have
More informationOnline flight bookings
Travel and Events Online flight bookings A quick guide to booking flights online Welcome The flight tool is the online booking tool containing everything you need to book a flight, simply and quickly.
More informationFactors Influencing Visitor's Choices of Urban Destinations in North America
Factors Influencing Visitor's Choices of Urban Destinations in North America Ontario Ministry of Tourism and Recreation May 21, 2004 Study conducted by Global Insight Inc. Executive Summary A. Introduction:
More informationPerspectives on this summer's political epicenters
Perspectives on this summer's political epicenters June 2012 Issue 2 Cost Benefit analysis of hosting a political convention: An insight into two cities Pro: The convention industry generates more than
More informationConfirmation of 2016 & 2017 Symposium Site Locations
Item # 17 YALSA Board of Directors Meeting ALA Midwinter Meeting, Boston January 8 12, 2016 Topic: Background: Action Required: Confirmation of 2016 & 2017 Symposium Site Locations Over the past several
More informationICELANDAIR. + icelandair.com
ICELANDAIR + icelandair.com OVER 80 YEARS OF EXPERIENCE Icelandair is an Icelandic airline with decades of experience under its belt. Iceland s unique position in the middle of the Atlantic makes it the
More informationILLINOIS INTERSTATE AND INTRASTATE LOCAL REDUCED CITY-PAIR FARES
The following section contains city-pair fares that are lower than walkup mileage-based fares. Although shown in only one direction, the fares in this section apply in both directions, unless otherwise
More informationNational Housing Trends
National Housing Trends America s Choice of Best Long Term Investment Gallup 2017 The Cost of RENTING vs. BUYING HISTORICALLY: NOW: Percentage of Income Needed to Afford Median Rent 25.8% 29.2% Percentage
More informationCO RP O R AT E SH U T T L E
CORPORATE SHUTTLE FLEXIBLE CORPORATE AVIATION CORPORATE SHUTTLE FOCUSED ON YOUR GOALS PJS performs over 1000 corporate shuttle lights, moving over 30,000 passengers each year. PJS understands that the
More informationGOGO Overview How it Works Shop by Fares not Search by Schedule IMPORTANT:
GOGO Overview Concur is happy to announce our next direct connect provider, Gogo. Gogo allows travelers to get online while in the air, keeping them connected. Using the Gogo exclusive network and services,
More information************************************************************************************** JANUARY
Leisure Travel Sales Opportunities January 1- March 31 2011 ************************************************************************************** JANUARY American Bus Association Conference & Marketplace
More informationRVP-AVP-SSE Meeting
RFP Details RFP Name Response Due Date Decision Date RFP Type RFP Code Billing Information 18273 - RVP-AVP-SSE Meeting Fri, 02-Sep-2016 Fri, 16-Sep-2016 Meeting Space and Sleeping Rooms V6NXQ8X44B7 Invoice
More informationUnit Activity Answer Sheet
Probability and Statistics Unit Activity Answer Sheet Unit: Applying Probability The Lesson Activities will help you meet these educational goals: Mathematical Practices You will make sense of problems
More informationSLOW BUT SUSTAINED GROWTH FOR 2014 FORECASTS REMAIN POSITIVE FOR THE HOTEL SECTOR, WITH A CAUTIOUS EYE TOWARDS CONSTRUCTION
HOTEL MARKET REPORT: 4Q2013 SLOW BUT SUSTAINED GROWTH FOR 2014 FORECASTS REMAIN POSITIVE FOR THE HOTEL SECTOR, WITH A CAUTIOUS EYE TOWARDS CONSTRUCTION DEMAND: Demand trends continue to slow, but remain
More informationWH Smith PLC Acquisition of InMotion providing access to the world s largest travel retail market 30 October 2018
WH Smith PLC Acquisition of InMotion providing access to the world s largest travel retail market 30 October 2018 Transaction highlights WH Smith announces acquisition of InMotion for $198m ( 155 million)
More informationthe global leader in hospitality United States of America Development Information Hilton New York, NY
the global leader in hospitality United States of America Development Information Hilton New York, NY HILTON Los Cabos Beach & Golf Resort, mexico Brand overview One of the most recognized names in the
More informationUnderstanding the Global Traveler. Gogo s Study of Inflight Trends, Preferences and Behaviors
Understanding the Global Traveler Gogo s Study of Inflight Trends, Preferences and Behaviors Contents INTRODUCTION Pursuing a new kind of inflight experience... 1 Methodology...2-3 01 TRAVELER PROFILE
More informationPerformance Measurement:
Regional Transportation Authority Performance Measurement: Peer Reporting Transport Chicago June 7, 2013 1 RTA Performance Measurement Program 2008 RTA Act amendment Purpose: Transparency & accountability
More information2018 Preferred Rate Hotel Program Rates
Atlanta, GA The Ritz-Carlton, Atlanta 800-241-3333 $279 $298 $361 $372 The Ritz-Carlton, Buckhead 800-241-3333 $303 $321 $410 $384 The St. Regis Atlanta 404-832-8065 $294 $321 $444 W Midtown Atlanta -NEW-
More informationInvestor Update April 22, 2008
JetBlue Airways Investor Relations Lisa Studness (718) 709-2202 ir@jetblue.com Investor Update April 22, 2008 This investor update provides our investor guidance for the second quarter ending June 30,
More informationGAO INTERNATIONAL AIR PASSENGERS. Staffing Model for Airport Inspections Personnel Can Be Improved
GAO United States Government Accountability Office Report to the Subcommittee on Immigration, Border Security and Claims, Committee on the Judiciary, House of Representatives July 2005 INTERNATIONAL AIR
More informationEurope, Africa & Middle East Division. EAME HR Benefits Policy No. Issue/Revision Date Page StarHOT Policy B001 EAME July
StarHOT Policy B001 EAME July 2015 1 Contents What is StarHOT?... 1 Program Eligibility... 1 Starwood Preferred Guest (SPG)... 3 Program Administration... 3 STARHOT Rate... 3 Mandatory Discounts at all
More informationNew York Life 2018 Nationwide Preferred Hotel Program
Alabama Birmingham Marriott Birmingham 3590 Grandview Pkwy Birmingham AL 35243 $152, parking Alaska Anchorage Embassy Suites by Hilton Anchorage 600 East Benson Blvd Anchorage AL 99503 King/Queen $159
More informationBridget Rief, Vice President Planning and Development Metropolitan Airports Commission
Bridget Rief, Vice President Planning and Development Metropolitan Airports Commission Topics Operations and Air Service Trends Economic Impact Striving for Excellence Planning for the Future Prep for
More informationHyatt Regency Jacksonville Riverfront Proposal Prepared Exclusively for:
Hyatt Regency Jacksonville Riverfront Proposal Prepared Exclusively for: Joyce Tenney Proposed Event Dates: Tuesday, June 3 Monday, June 9, 2014 Tuesday, June 17 Monday, June 23, 2014 Denise Ellis Sales
More informationMIT ICAT. Price Competition in the Top US Domestic Markets: Revenues and Yield Premium. Nikolas Pyrgiotis Dr P. Belobaba
Price Competition in the Top US Domestic Markets: Revenues and Yield Premium Nikolas Pyrgiotis Dr P. Belobaba Objectives Perform an analysis of US Domestic markets from years 2000 to 2006 in order to:
More informationMarch Commission Presentation Director s Report
March Commission Presentation Director s Report Rebecca Hupp A.A.E. Boise Airport Director MARCH 1, 2018 Airport Operations Update FAA certification inspection revealed zero discrepancies We commend you
More information2019 Preferred Rate Hotel Program Rates
ABA 2019 TWO EASY WAYS TO MAKE RESERVATIONS USING THE ABA PREFERRED RATE HOTEL PROGRAM: PROBLEM BOOKING THE ABA PREFERRED RATES? CONTACT ABA TRAVEL SERVICES AT travel.services@americanbar.org 1. Contact
More information3 Aviation Demand Forecast
3 Aviation Demand 17 s of aviation demand were prepared in support of the Master Plan for Harrisburg International Airport (the Airport or HIA), including forecasts of enplaned passengers, air cargo, based
More informationFrequent Fliers Rank New York - Los Angeles as the Top Market for Reward Travel in the United States
Issued: April 4, 2007 Contact: Jay Sorensen, 414-961-1939 IdeaWorksCompany.com Frequent Fliers Rank New York - Los Angeles as the Top Market for Reward Travel in the United States IdeaWorks releases report
More informationFLAMINGO CROSSINGS HOTELS
TWO GREAT HOTELS, ONE GREAT LOCATION FLAMINGO CROSSINGS HOTELS ORLANDO At Flamingo Crossings welcome Both of our stylish all-suite hotels were designed with the needs of our guests in mind. That s why
More informationJ.D. Power and Associates Reports: Despite Industry Downturn, Satisfaction with Hotels Increases as Guests Seek Comfort and Value
Reports: Despite Industry Downturn, Satisfaction with Hotels Increases as Guests Seek Comfort and Value Drury Inn & Suites, Embassy Suites Hotels, Four Seasons Hotels and Resorts, Hilton Garden Inn, Microtel
More informationHector International Airport Fargo, North Dakota
Hector International Airport Fargo, North Dakota Volume 072 Twelve Months Ended June 2007 November 2007 Airlines Serving Fargo Carried 830 Onboard Passengers Per Day for the Twelve Months Ended June 2007,
More informationHector International Airport Fargo, North Dakota
Hector International Airport Fargo, North Dakota Volume 073 Twelve Months Ended September 2007 January 2008 Airlines Serving Fargo Carried 831 Onboard Passengers Per Day for the Twelve Months Ended September
More informationTimetable Change Research. Re-contact survey key findings
Timetable Change Research Re-contact survey key findings Key project objectives Measure the impact of the timetable changes on customers, what actions have they taken as a result Gauge how have the timetable
More information2013 IRVING HOTEL GUEST SURVEY Final Project Report
2013 IRVING HOTEL GUEST SURVEY Final Project Report Research prepared for the Irving Convention & Visitors Bureau by Destination Analysts, Inc. Table of Contents SECTION 1 Introduction 2 SECTION 2 Executive
More informationSnakes & Lattes is currently composed of three corporate owned and operated board game cafes in Toronto, ON. Over the last 7 years these have become renowned as Toronto's premiere board game cafe destinations.
More informationMARRIOTT BRANDS PERFORMANCE UPDATE
MARCH 14 PRICE $500 IN FOCUS: MARRIOTT BRANDS PERFORMANCE UPDATE Rod Clough, MAI Senior Managing Director www.hvs.com HVS Denver 413 S. Howes Street, Fort Collins, Colorado 521 ( ) eandrevpar AverageRat
More informationPhotos, videos, social media and autographs are prohibited on the flight. Please refrain.
The Dallas Cowboys are excited to have you as a part of our team this season as we take to the road. In these pages we hope you will find everything you need to know about joining us on your 2018 Dallas
More informationSitting on the Runway: Current Aircraft Taxi Times Now Exceed Pre-9/11 Experience
U.S. Department of Transportation Research and Innovative Technology Administration SR-8 Bureau of Transportation Statistics Special Report May 8 Sitting on the Runway: Current Aircraft Taxi Times Now
More informationIn-flight Wi-Fi & Entertainment INSTRUCTIONAL GUIDE
In-flight Wi-Fi & Entertainment INSTRUCTIONAL GUIDE In-flight Wi-Fi Player Support About Availability & coverage How to connect Homepage In-flight Entertainment Device setup How to watch Troubleshooting
More informationCALL CENTER PRE-CLASS Module 2
CALL CENTER PRE-CLASS Module 2 CALL CENTER INITIAL TRAINING Required pre-class study PRE-CLASS Workbook June 2015 P a g e i Module 2 Table of Contents Required Pre-class Study... 1 Basic Airline Terminology...
More informationWorld Wide Technology, Inc. Hotels. Table of Contents ARIZONA... 2 CALIFORNIA... 3 FLORIDA... 4 HAWAII... 5 MICHIGAN... 6 MISSOURI...
Hotels (click on hotel logo to access hotel website) Table of Contents ARIZONA... 2 CALIFORNIA... 3 FLORIDA... 4 HAWAII... 5 MICHIGAN... 6 MISSOURI... 7 NEW JERSEY... 15 TENNESSEE... 16 TEXAS... 17 1 of
More informationAIRFIELD SAFETY IN THE UNITED STATES
International Civil Aviation Organization 24/11/09 North American, Central American and Caribbean Office (NACC) Twenty Second Meeting of Directors of Civil Aviation of the Eastern Caribbean (E/CAR/DCA/22)
More informationCensus Affects Children in Poverty by Professors Donald Hernandez and Nancy Denton State University of New York, Albany
Phone: (301) 457-9900 4700 Silver Hill Road, Suite 1250-3, Suitland, MD 20746 Fax: (301) 457-9901 Census Affects in Poverty by Professors Donald Hernandez and Nancy Denton State University of New York,
More information7 Ways Facial Recognition Can Unlock A Secure, Frictionless and Personalized Travel Experience COURTESY OF A SINGLE, UNIFIED BIOMETRIC KEY
7 Ways Facial Recognition Can Unlock A Secure, Frictionless and Personalized Travel Experience COURTESY OF A SINGLE, UNIFIED BIOMETRIC KEY INTRODUCTION Boarding a plane used to be the exciting start to
More informationCONCESSIONS FUTURE OPPORTUNITIES
CONCESSIONS FUTURE OPPORTUNITIES MARCH 14 & 15, 2019 COLORADO S STRONG ECONOMY 2 ABOVE AVERAGE GROWTH 3 19 FORTUNE 1000 COMPANIES Fortune 1000 Companies & Major Relocations and Expansions into Metropolitan
More informationMajor Metropolitan Area Sales Tax Rates
August 19, 2010 No. 239 FISCAL FACT Major Metropolitan Area Sales Tax Rates By Lawrence Summers Introduction General sales taxes levied by state, county and city governments in the United States vary greatly,
More informationInfrared Inspections Performed June, 2018
Hilton Hotels Rose Hall Resort & Spa Rose Hall, Jamaica Hasbrouck Heights Hilton Hasbrouck Hgts, NJ Casa Marina Resort & Spa Key West, FL (partial) The Reach Resort Key West, FL (partial) The Fort Lauderdale
More information