Rosh Hashanah 2012 Frequently Asked Questions

Transcription

1 Rosh Hashanah 2012 Frequently Asked Questions General Event Questions: Q: Where will Rosh Hashanah take place? A: The Services will take place at the Anaheim Convention Center Meals will take place at the Hilton Anaheim 777 Convention Way Anaheim, CA Phone: Lodging will also be available at the Anaheim Marriott (also adjacent to the convention center) 700 West Convention Way Anaheim, CA Phone: (954) The Hilton and Marriott are equidistant from the Convention Center. Q: What meals are included in each package? A: 2 Nights 7 meals Sunday, 9/16, Welcome Buffet & Dinner Tuesday, 9/18, Breakfast and Lunch 3 Nights 9 meals Sunday, 9/16, Welcome Buffet & Dinner Tuesday, 9/18, Breakfast, Lunch, Dinner Wednesday, 9/19, Breakfast 5 Nights (Includes Shabbat): 14 meals Friday, 9/14, Dinner Saturday, 9/15, Breakfast, Lunch, Dinner Sunday, 9/16, Breakfast, Welcome Buffet & Dinner Tuesday, 9/18, Breakfast, Lunch, Dinner Wednesday, 9/19, Breakfast Page 1

2 Q: Where will meals take place? Will the group be together? A: Meals will take place at the Hilton Anaheim. We will be together as one group unless the dining area reaches capacity. If this should occur, a second meal room will be opened up. Q: What is the cancellation and refund policy? A: A 100% refund will be given if you cancel before Thursday, August 16, 2012 less a $100 cancel fee. No refund will be given after that date. Q: Is there a specific date that I need to register by? A: There is limited lodging and dining space for this event, so the sooner you register the better. In addition, we have a cut-off date of August 31st for getting room reservations to the hotel. If we have not booked your reservation by that time, we can add you on a space available basis only. Q: How many participants are you expecting? A: We are expecting approximately 3000 total attendees Fees/Payments: Q: What are my payment options? A: Payment can be made by credit card, money order or wire transfer. Q: Can I make a partial payment? A: Yes, you can participate in the Payment Plan which entitles you to pay monthly. If you do this, please keep in mind that your registration will not be confirmed, nor will your lodging be booked until full payment is received. Note: One credit card must be used. The cost for the payment plan option is $50. Lodging: Q: Where will our lodging be booked? A: You will have the choice to be booked at the Hilton Anaheim Hotel or the Anaheim Marriott Hotel based on your first selection and availability. Due to limited space at the Hilton, it is possible it will sell out quickly and only the Marriott would be available at that point. Q: What are the hotel websites? A: Hilton Anaheim: Hilton Anaheim Hotel Website Anaheim Marriott: Anaheim Marriott Hotel Website Page 2

3 Q: What is the suggested capacity per room? A: Four adults maximum in a double room, three adults maximum in a king room. Q: How many rollaways or cribs are allowed in the rooms? What type of rooms will rollaways fit in? A: Rollaways can only be placed in king rooms. Q: Do rooms have minibars or refrigerators? A: All Marriott rooms have a mini-fridge; Hilton rooms do NOT have refrigerators in the rooms. Q: Do rooms have hairdryers and coffee makers? A: All rooms have both hairdryers and coffee makers. Q: What views do you have from the hotel rooms? A: The Hilton Anaheim and Anaheim Marriott have Disneyland Resort view which can be requested but are NOT guaranteed. Q: Do the hotels have adjoining rooms? A: Yes, there are a limited number of adjoining rooms. These have been set aside for families with small children. Adjoining rooms cannot be guaranteed. Q: Do the hotels offer handicapped accessible rooms? A: Yes Q: When you have two beds in a room what size are the beds? A: Two double beds Q: When you have one bed in the room, is it a King or a Queen? A: King bed Q: Please provide a complete description of the available suites. A: We have 1 and 2 bedroom Premier and Deluxe Suites available at the Hilton Deluxe Suite: Our spacious Deluxe Suites are located on the 7 th 14 th floors measuring 24 x 26. These European styled parlors offer a living / dining area / wet bar with stainless steel fixtures and granite counter topes are the perfect setting for families seeking more spacious accommodations or hospitality Page 3

4 events for up to 30 guests. These parlors have the flexibility of adding either a king or queen guest rooms on either side of the parlor. Premier Suite: The Premier suites are located on the 5 th floor (Lanai Level) and offer a living / dining area the size of three regular guestrooms, measuring 24 x 40. These suites were designed for parties and offer a spacious setting for entertaining up to 100 guests, whether for business or pleasure. These suites also open onto our Lanai or Sunset Decks and offer convenient access to our pool. Lanai Premier suites have the flexibility of adding either a king or queen rooms to either side of the parlor. Q: What are the check in and check out times? A: Hilton Anaheim: Check in 4:00pm / Checkout 12:00pm Anaheim Marriott: Check in 4:00pm / Checkout 12:00pm Q: Is there an additional cost for early arrival or late departures? A: Hilton Anaheim: $60 late check-out fee if room is not vacated by noon on day of departure. Anaheim Marriott: No charge for late check-out or early departure but must be requested and is not guaranteed. (Note: any late departure charges will be billed directly to the attendees as an incidental expense) Roommate Pairing: Q: I would like to pay a double room rate, but don t know of anyone to room with. Will you pair me with someone? A: We strongly suggest that you find someone from your center to room with at the event. Roommate requests are due by August 31st. However, if you are unable to, we can place you in a pool for roommate pairings. During the week of September 4th we will pair you with someone who registered at the same hotel, of the same gender and exact arrival and departure dates. Please note that if we are unable to match the exact arrival/departure dates, you will be responsible for paying the single rate for any days you occupy the room alone. If you request a roommate, who is not booked by September 4th, we will automatically place you in the Roommate Pairings pool. NOTE: If you prefer to be at the Hilton Anaheim, and not an overflow venue, then you must designate a roommate as quickly as possible. Only completed registrations will be submitted to the hotel. Page 4

5 Other Activities: Q: Will you have pre-arranged tours/activities? A: There will not be any pre-arranged tours or activities. There are many local attractions. See the hotel website for more information. Q: Will there be a program for children offered? What does it cost? A: There will be a Kids Camp during Rosh Hashanah for children 4 to 12 years of age. There is no additional cost besides registering the child for the event. Those families with children will be contacted in early September with information on Kids Camp. Travel/Transportation: Q: Are you offering group air reservations? If so, who do I contact? A: Attendees are responsible for booking their own travel. Q: What is the closest airport? A: John Wayne Airport-Orange County SNA: 14.1 miles; Est. taxi fare $35 Los Angeles International Airport LAX: 35 miles; Est. taxi fare $85 Long Beach Airport LGB: 18.2 miles; Est. taxi fare $45 Q: Do you have an airport shuttle? If not, what are airport transportation options and costs? A: There is a hotel shuttle from the Marriott which you must pre-book directly with the hotel by calling Taxi transportation is also available (see estimated costs listed above). You can contact the hotel concierge for information on private transportation companies. Q: What is the cost for parking? A: Parking at the Anaheim Hilton is $16.00 per day for self-parking and $22.00 per day for valet parking. Parking at the Marriott Anaheim is $24.00 per day for self-parking and $28.00 per day for valet parking. Page 5