What to expect in the year ahead
|
|
- Aldous Jack Reeves
- 5 years ago
- Views:
Transcription
1 What to expect in the year ahead 2010 Sir David Michels on the shape of the coming recovery The outlook for 20 key markets, from China and the USA to Germany, Brazil and Libya Is it time to change in-room technology standards? How the crisis will affect luxury in 2010 Editorial input from 25 hotel industry CEOs
2 This excerpt from the Hotel Yearbook 2010 is brought to you by : Ecole hôtelière de Lausanne The Ecole hôtelière de Lausanne (EHL) is the co-publisher of The Hotel Yearbook. As the oldest Hotel School in the world, EHL provides university education to students with talent and ambition, who are aiming for careers at the forefront of the international hospitality industry. Dedicated to preparing tomorrow s executives to the highest possible level, EHL regularly adapts the contents of its three academic programs to reflect the latest technologies and trends in the marketplace. Since its founding in 1893, the Ecole hôtelière de Lausanne has developed more than executives for the hospitality industry, providing it today with an invaluable network of contacts for all the members of the EHL community. Some students from over 90 different countries are currently enjoying the unique and enriching environment of the Ecole hôtelière de Lausanne. Boutique DESIGN New York Boutique DESIGN New York, a new hospitality interiors trade fair, will coincide with the 94-year-old International Hotel/Motel & Restaurant Show (IH/M&RS). Designers, architects, purchasers and developers will join the hotel owners/operators already attending IH/M&RS to view the best hospitality design offerings as well as explore a model room, exciting trend pavilion and an uplifting illy networking café. Hospitality Financial and Technology Professionals (HFTP) HFTP provides first-class educational opportunities, research and publications to more than members around the world. Over the years, HFTP has grown into the global professional association for financial and technology personnel working in hotels, clubs and other hospitality-related businesses. Bench Events Bench Events host premier hotel investment conferences including the International Hotel Investment Forum ; the Arabian Hotel Investment Conference and the Russia & CIS Hotel Investment Conference. Bench Event s sister company, JW Bench, is a benchmarking company that has launched the Conference Bench and the Productivity Bench. An industry first, the Conference Bench, measures performance data for conference space in hotels throughout Europe. Cornell University School of Hotel Administration Founded in 1922, Cornell University s School of Hotel Administration was the first collegiate program in hospitality management. Today it is regarded as one of the world s leaders in its field. The school s highly talented and motivated students learn from 60 full-time faculty members all experts in their chosen disciplines, and all dedicated to teaching, research and service. Learning takes place in state-of-the-art classrooms, in the on-campus Statler hotel, and in varied industry settings around the world. The result: a supremely accomplished alumni group-corporate executives and entrepreneurs who advance the industry and share their wisdom and experience with our students and faculty. Hsyndicate With an exclusive focus on global hospitality and tourism, Hsyndicate.org (the Hospitality Syndicate) provides electronic news publication, syndication and distribution on behalf of some 750 organizations in the hospitality vertical. Hsyndicate helps its members to reach highly targeted audience-segments in the exploding newmedia landscape within hospitality. With the central idea ONE Industry, ONE Network, Hsyndicate merges historically fragmented industry intelligence into a single online information and knowledge resource serving the information-needs of targeted audience-groups throughout the hospitality, travel & tourism industries serving professionals relying on Hsyndicate s specific and context-relevant intelligence delivered to them when they need it and how they need it. WATG Over the course of the last six decades, WATG has become the world s leading design consultant for the hospitality industry. Having worked in 160 countries and territories across six continents, WATG has designed more great hotels and resorts than any other firm on the planet. Many of WATG s projects have become international landmarks, renowned not only for their design and sense of place but also for their bottom-line success.
3
4 TECHNOLOGY That phone in the bathroom is so 1977 Technology is changing so fast, it s almost impossible to keep up, writes IAN MILLAR, Professor of Hospitality Technology at the ECOLE HOTELIERE DE LAUSANNE. This is especially true for hospitality and hoteliers, «who have better things to worry about in the current economic climate.» With a plethora of surveys demonstrating that guests want real-time weather and an alarm clock, thirty international TV channels and connection points for their own devices, he proposes that 2010 will be the year that we begin to re-assess the way hotels are rated, and start giving much more consideration to a hotel s technology offering. Modern, discerning hotel guests have very high technology expectations when it comes to their room nights, and hoteliers who ignore these techno-savvy guests and their needs will see them go through someone else s front door. But what do we need to consider? Maybe a good starting point would be to look at the guests of today and also take into account current technology trends. By combining the two, a technology action plan can be implemented. I am not going to sit here and tell hoteliers what they always hear : «Internet for free!» Rather, let me say that maybe now is the time to take two steps back and completely revise what technology really means in a hospitality context in the year If we go back a few years to, say, the 1970s, when many homes in Europe still had black and white TVs, hotels had color televisions and also advertised the fact. Since this decade, have we really brought technology along so far, in terms of reflecting consumer behavior? Do we offer technology that «exceeds guest expectations,» or have we, as an industry, fallen behind the times? Unfortunately, the answer is that we are behind the times well behind the times. And this has come from the star rating system for hotels, which has not been updated to reflect the needs of the modern, discerning hotel guest. From an hotelier s perspective, technology has always been seen as fixtures and fittings, a necessary evil. But personally, I believe technology today is a service. We talk about the service industry guest services well, today technology is part and parcel of this, and technology leads the soft product services. So the question has to be asked : What as an industry do we do? There should be no knee-jerk reaction, but rather a wellthought out plan of action to bring this great industry of ours into the 21st century. Telling hoteliers they have to update all technology aspects immediately makes no economic sense and carries great risks. Instead, there should be a phased action plan for hotels, allowing them to implement technology in a controlled and financially viable manner. And for this author, herein lies the problem. If we look at the standards put in place by the major hotel star rating organizations, their idea of technology falls well behind what the guest requires/perceives as «service.» Recently there have been numerous studies conducted on guest technology, and here are a few facts gleaned from a selection of these surveys : Television In October 2008, an IPSOS/ACCOR survey of 3870 guests in France, the UK, USA and China, covering all hotel categories, revealed that while almost everyone turns the TV on, more than 40 % of the guests are not actually watching it. Another study reinforced this, showing that 90 % of guests turn on the TV as a ritual, but only 50 % actually watch it. TV is generally watched for 3 hours a day. Items such as Pay TV and adult content are not what modern guests require. However, they do want more channels and more international channels (30 according to one survey). Internet When it comes to the Internet, guests are over-equipped. Most bring five portable devices with them to the hotel : laptop, USB key, digital camera, portable music player and a smart phone. No one in any of these studies actually asked for VOD ; linking this with the fact that travellers now have an array of devices, what we see is that guests are getting their own content on the gadgets they bring with them into the room. Approximately 60 % of hotel guests use the Internet, most preferring Wi-Fi access. MANAGING AND OPERATING HOTELS IN 2010 HOTELyearbook2010
5 TECHNOLOGY Telephone The telephone was another technology questioned, and here is where we the problems really start. Only 5 % of guests use the phone, but if they do, it is mainly for service reservations and alarm calls. Nevertheless, as stipulated by the majority of organizations, in their hotel quality standards, a five-star hotel must provide two telephones for the guests, along with and writing materials. Writing materials Maybe it s just me, but when was the last time you actually wrote a letter in a hotel room? Send an , yes. But write a letter? A widening gap So we are seeing a gap between guest requirements and habits and hotel standards. Similarly, standards require that Internet should be provided where there is a business market need (for 4-star hotels), but the following points get no mention at all : whether access should be via cable or Wi-Fi what connection speed should be provided what level of security should be provided how pricing should be advertised (a stipulation that does apply to the phone, by the way). And this ties in with another survey conducted by ibahn, who went direct to the consumers and asked them what they want to see in their ideal hotel room. More than 1000 people participated in the research, with over 600 signing up to the twitter stream to stay in touch with advancements. The results : The most important aspect with 17 % was a tiered Internet connection. The technical term for this is «bandwidth management,» whereby hotels can provide more or less bandwidth to their individual guests, basically putting more at the disposal of guests who due to their Internet habits want more. For this, they will also pay more. And this links back to the idea of technology as a service. Hotels can offer free Internet. To the guests who just wish to do a little basic surfing, catch up on the latest news and quickly check their s, an option can be given for free which does not allow them to download files or stream content (e.g. watch YouTube videos). MANAGING AND OPERATING HOTELS IN 2010
6 MEET GUEST NEEDS, GENERATE PROFITABLE REVENUE AND DELIVER GUEST SATISFACTION Business travellers and leisure guests demand and require solutions that help them communicate, help them connect and help them keep in contact. All guests need quick and easy access to the latest entertainment and up to date information. ibahn understands that technology is fast changing, guests habits and expectations are continually shifting, and providing solutions is not always straightforward. ibahn would be delighted to guide you through solutions that address all these key areas with a visit to isuite, ibahn s new product demonstration and solution design guest room.
7 TECHNOLOGY Then, for a fee, the hotel can open access to these options ; those guests who are real «power users», i.e. the ones who need VPN, Slingbox, access to the itunes store, and so on will pay the premium, and they will be willing to pay for it. Other findings from the ibahn survey include personalized entertainment packages (12 %), docking stations for MP3 players (12 %), and biometric security entrance (10 %). standards broken down between new hotel builds, current operating hotels and refurbishments. Hotels should be given guidelines to help them implement the relevant infrastructure in case of a refurbishment so as to be able to offer technology in the future that the guests really want. So we can see that there is a gap between our guests and their requirements and our technology offerings. Looking, for example, at the UK organization which applies the hotel star rating system, we see that not one of the ibahn survey responses is mentioned in their standards brochure. Getting toward a solution So how can we fix this problem? Personally, I believe there should be a mixed group of people including technology specialists, hoteliers and guests to devise our new standards, and to keep them up-to-date. I also believe there should be I also believe that hotels wishing to «push the envelope» with technology should be rewarded accordingly, either as a 5-star hotel or a «hotel with 5-star technology». None of this is complicated to do. Here are two examples : Current standard : Sufficient and conveniently situated power sockets allowing for the safe use of all electrical equipment provided. MANAGING AND OPERATING HOTELS IN 2010
8 TECHNOLOGY Leading-edge technology vs. cavernous bathrooms Does 2010 spell the beginning of the end for the traditional rating systems? One hotel company that appears to think so is citizenm, based in Amsterdam and poised to expand throughout Europe. Or a new, modern approach : A professionally installed and maintained power strip placed ideally at desk level for guest comfort, including a minimum of 1 UK plug (ideally 2 or more), 1 Continental European plug, and 1 American 110v plug (bonus 2 points). Also the provision of a micro USB plug socket and standard USB allowing guests to charge their various USB devices direct at the wall1. (Bonus 1 point.) Provision of a wireless power mat is an additional option2. (Bonus 1 point) Here s another example. Current standard : By the 1st January 2008 an in room safe is required for all 5-star properties. Or a new, modern approach : By the 1st January 2008 an in room safe is required for all 5-star properties. Providing guests with 17-inch safes to accept laptops is seen as an additional option. (Bonus 1 point.) Providing a plug socket in the safe so guests can charge their devices in total security is also seen as an additional option linked with using biometrics to access the safe. (Bonus 2 points.) Rewarding hotels that wish to go the extra mile with technology could be another option, allowing them to become «technology recommended» hotels : the more bonus points, the higher the recognition. But will this be enough? Will the current standards be overtaken by online presence? Will we need these sorts of «governmental» bodies who control what we do in the future? Is this the time for a real shake-up of our industry? This author feels the answer to that question is Yes. 1 As of 2010, all mobile phone companies (except Apple) will be accepting Micro USB as the official charging method for their phones. 2 Wireless charging of phones and MP3 players is now a feasible technology. HOTELyearbook2010 As its CEO Michael Levie says, «Indeed our hotels don t fit the current ratings. Let s be honest, ratings do need to apply to the bulk of hotel properties Now with more lifestyle properties being built, I believe the star qualification will shift also. When is another question Historically, star ratings were of fundamental importance, as guests perception of a hotel s level and its services was based entirely on that. Brand already started to distract from this and the Internet diluted it further The criteria for star levels are normally points that you need to score on an overall survey, and certain minimum requirements that need to be met. It is specifically the minimum requirements where we have the issues ; i.e. the square footage of the room and the bathroom, 24-hour room service, or the choice of F&B outlets.» Lennert de Jong, the company s Director of Distribution and Business Development, adds, «Traditional star ratings will cease to exist soon. Nowadays the consumer does not need to be lectured by official organizations that live by the rules of days long gone. Today, consumers will look at their peers and do research themselves. People make their own choice in what they find important during their hotel stay. CitizenM has been designed for what most people like and expect from a hotel. That does not include a trouser press, dual dial phone, in-room fax or a marble fountain in the lobby, but free Wi-Fi, free movies, a great big bed and nice fluffy pillows. Don t trust the hotel inspectors, trust the masses!» Today, consumers will look at their peers and do research themselves MANAGING AND OPERATING HOTELS IN 2010
What to expect in the year ahead
What to expect in the year ahead 2010 Sir David Michels on the shape of the coming recovery The outlook for 20 key markets, from China and the USA to Germany, Brazil and Libya Is it time to change in-room
More informationWhat to expect in the year ahead
What to expect in the year ahead 2010 Sir David Michels on the shape of the coming recovery The outlook for 20 key markets, from China and the USA to Germany, Brazil and Libya Is it time to change in-room
More informationWhat to expect in the year ahead
What to expect in the year ahead 2010 Sir David Michels on the shape of the coming recovery The outlook for 20 key markets, from China and the USA to Germany, Brazil and Libya Is it time to change in-room
More informationWhat to expect in the year ahead
What to expect in the year ahead 2010 Sir David Michels on the shape of the coming recovery The outlook for 20 key markets, from China and the USA to Germany, Brazil and Libya Is it time to change in-room
More informationWhat to expect in the year ahead
What to expect in the year ahead 2010 Sir David Michels on the shape of the coming recovery The outlook for 20 key markets, from China and the USA to Germany, Brazil and Libya Is it time to change in-room
More informationWhat to expect in the year ahead
What to expect in the year ahead 2010 Sir David Michels on the shape of the coming recovery The outlook for 20 key markets, from China and the USA to Germany, Brazil and Libya Is it time to change in-room
More informationWhat to expect in the year ahead
What to expect in the year ahead 2010 Sir David Michels on the shape of the coming recovery The outlook for 20 key markets, from China and the USA to Germany, Brazil and Libya Is it time to change in-room
More informationHOTEL What to expect in the year ahead. Four Seasons CEO Kathleen Taylor on the evolving concept of luxury
HOTEL 2011 What to expect in the year ahead 01 1 Four Seasons CEO Kathleen Taylor on the evolving concept of luxury The post-crisis outlook in key markets : 20 exclusive situation reports from Horwath
More informationspa2020 A Special Report from The Hotel Yearbook for Spa and Hospitality Professionals Worldwide
spa2020 A Special Report from The Hotel Yearbook for Spa and Hospitality Professionals Worldwide Susie Ellis visualizes how today s trends might shape the spa business a decade from now Andrew Gibson on
More informationTravelex s Travel Technology Report. The Changing Face of Travel Technology
Travelex s Travel Technology Report The Changing Face of Travel Technology 2015-2016 Contents 1 Executive Summary 3 2 Cost-conscious travellers 4 2.1 Top apps to save on booking costs 4 2.2 Top five things
More information1 BELFAST visitbelfast.com +44 (0)
1 BELFAST visitbelfast.com +44 (0)28 9023 9026 Visit Belfast Recruitment Marketing & Campaigns Executive June 2016 2 BELFAST visitbelfast.com +44 (0)28 9023 9026 Contents Introduction 3 Visit Belfast Background
More informationINFLIGHT CONNECTIVITY: BRINGING FREEDOM TO THE SKIES
INFLIGHT CONNECTIVITY: BRINGING FREEDOM TO THE SKIES INFLIGHT CONNECTIVITY: BRINGING FREEDOM TO THE SKIES JULY 2017 1 Inmarsat s annual Inflight Connectivity Survey is the world s largest poll of passenger
More informationAQUATIC AND COASTAL CAMPAIGN. Overview page 1. Research page 2. Objectives page 3. Audience page 3. Creative idea page 3. Campaign pillars page 4
AQUATIC AND COASTAL CAMPAIGN Overview page 1 Research page 2 Objectives page 3 Audience page 3 Creative idea page 3 Campaign pillars page 4 Creative delivery page 4 Campaign overview 'There s nothing like
More informationOnline, Anywhere, Everywhere: In-Flight Connectivity
Online, Anywhere, Everywhere: In-Flight Connectivity Expectations and Opportunities David Coiley Inmarsat Aviation AeroConnect 2017 1 INMARSAT: SERVING AVIATION 30 years Experience Purpose-built for Aviation
More informationGlobal Brands, Local Solutions MORE THAN 4,100 PROPERTIES ACROSS 79 COUNTIRES AND TERRITORIES.
Global Brands, Local Solutions Welcome to Marriott. We are a global hospitality powerhouse, yet we are grounded in the core values of our founder, J. Willard Marriott Sr. quality, integrity, and the customer.
More informationSPONSOR AND EXHIBITOR OPPORTUNITIES
SPONSOR AND EXHIBITOR OPPORTUNITIES Be a partner in delivering the UK s flagship space conference in 2017 30 MAY 1 JUNE 2017 Manchester Central CONTENTS Introducing the UK Space Conference 2017...05 The
More information2019 MARKET OUTLOOK & ACTIVITIES. Alex Perez Sales and Marketing Account Manager TravelNevada UK
UNITED KINGDOM 2019 MARKET OUTLOOK & ACTIVITIES Alex Perez Sales and Marketing Account Manager TravelNevada UK alexp@hillsbalfour.com SESSION OVERVIEW 2018 Market Activities Recap 2019 Economic/Political
More informationAsk anyone: we re top. Made just for you. Live communication
Ask anyone: we re top. Made just for you. Live communication for all audiences so that you can succeed. Think of exhibition construction think of us. Messe Düsseldorf has had its own exhibition construction
More informationFrankfurt am Main. The world s leading trade fair for lighting and building services technology. Inspiring tomorrow.
18 23. 3. 2018 Frankfurt am Main The world s leading trade fair for lighting and building services technology Inspiring tomorrow. 2 Digital future meets design hotspot: Showcase your offer at Light + Building
More informationALL YOU EVER NEEDED TO KNOW ABOUT EXECUTIVE LOUNGES
ALL YOU EVER NEEDED TO KNOW ABOUT EXECUTIVE LOUNGES Beth Brewster EVP International Business Development & Lounges Manchester Airport s Group THE HISTORY OF THE EXECUTIVE LOUNGE MARKET DEFINITION OF AN
More informationPCH Hotels and Resorts Delivers State-of-the-Art Guest Experience
PCH Hotels and Resorts Delivers State-of-the-Art Guest Experience Renaissance Montgomery Hotel and Spa Relies on Cisco Network to Return to Grand Tradition of Southern Hospitality EXECUTIVE SUMMARY PCH
More informationHotel Technology Study
Hotel Technology Study How Do Business Travelers Use and Feel About Hotel Internet Access? 2017 GBTA. All rights reserved. Presenter Mark Sharoff Research Analyst GBTA Foundation msharoff@gbta.org Trend
More informationTourism is the short-term movement of people to places away from where they live and work, normally for pleasure but also for business.
Tourism is the short-term movement of people to places away from where they live and work, normally for pleasure but also for business. A tourist is someone who travels, for work or pleasure, and stays
More informationCommerce Committee 2010/11 financial review of the New Zealand Tourism Board Additional written questions
Commerce Committee 2010/11 financial review of the New Zealand Tourism Board Additional written questions 103 114 Q103. What action has been taken or is planned to address the Auditor-General s recommended
More informationThe Role of Online in Travel Purchases. Hungary
The Role of Online in Travel Purchases Hungary Methodology Vertical Deep Dive Travel Hungary Target group: Internet user in Hungary, 18 years and older Sample: n=1,000 Internet users Methodology: Online
More informationHow Technology is Shaping the Airport World
How Technology is Shaping the Airport World Presenter name here Guy Stephenson Chief Commercial Officer, Gatwick Airport An airport on the up growing passengers through competing 8 years of competition
More informationAdvertising Opportunities & Sponsors Rate Sheet
Advertising Opportunities & Sponsors Rate Sheet SiestaMan s The Last Sunset in Paradise 2007 Why advertise with SiestaMan? Tourism icon with beautiful bikini co-hosts producing a unique brand of travel
More informationA NEW KIND OF HOTEL EXPERIENCE
A NEW KIND OF HOTEL EXPERIENCE Laid back, creative and welcoming, Hotel RL provides a new guest experience to stimulate the senses, inspire creativity and create connections within your local communities.
More informationA short synopsis of the SANParks key markets April 2011
A short synopsis of the SANParks key markets April 2011 1. Primary Target Market 1.1 Characteristics - Predominantly English and Afrikaans speaking white families LSM 6 10 - Mature and ageing market; -
More informationUnderstanding the Global Traveler. Gogo s Study of Inflight Trends, Preferences and Behaviors
Understanding the Global Traveler Gogo s Study of Inflight Trends, Preferences and Behaviors Contents INTRODUCTION Pursuing a new kind of inflight experience... 1 Methodology...2-3 01 TRAVELER PROFILE
More informationTHE FIRST IN SERVICE AND TIMELESS ELEGANCE. EMEA Development Information. Waldorf Astoria Shanghai on the Bund, China
THE FIRST IN SERVICE AND TIMELESS ELEGANCE. EMEA Development Information Waldorf Astoria Shanghai on the Bund, China Rome Cavalieri, Waldorf Astoria Hotels & Resorts, Italy BRAND OVERVIEW What was once
More informationNEW OPPORTUNITIES IN DIGITAL PRESS FOR THE GLOBAL TRAVEL INDUSTRY
NEW OPPORTUNITIES IN DIGITAL PRESS FOR THE GLOBAL TRAVEL INDUSTRY DIGIREDOO FROM DAWSON MEDIA DIRECT IS NOW AVAILABLE ON EUROSTAR TRAINS, EXPANDING POTENTIAL PASSENGER REACH TO OVER 5 MILLION PASSENGERS
More informationANGUS & DUNDEE UPDATE. REAL SCOTLAND A LOCALS GUIDE Real Scotland - A Local s Guide
ANGUS & DUNDEE UPDATE REAL SCOTLAND A LOCALS GUIDE Real Scotland - A Local s Guide Earlier this month VisitScotland s new marketing campaign, Real Scotland The Locals Guide was launched. The new guide
More informationAPPEALING TO THE EUROPEAN TRAVELLER RICHARD SINGER.
APPEALING TO THE EUROPEAN TRAVELLER RICHARD SINGER 1 AGENDA + Arabian Travel Market survey findings + European travel trends + Information sources and the impact of mobile + Channel selection and case
More informationhotel experience HOTEL EXPERIENCE
A new NEW kind KIND OF of hotel experience HOTEL EXPERIENCE Laid back, creative and welcoming, Hotel RL provides a new guest experience to stimulate the senses, inspire creativity and create connections
More informationThe most innovative knowledge platform for hoteliers
The most innovative knowledge platform for hoteliers WHAT IS / Hotelier Academy Hotelier Academy is the new web platform created to spread knowledge and inspiration to global hoteliers. The platform provides
More informationInterreg Vb /Prowad Link WP6.5. Feasibilitystudy, nature tourism routes around the North Sea Region Project description
Interreg Vb, North Sea Region Prowad Link project Feasibility study: Nature tourism route around the North Sea Region, 2019 / specification 06.02.2019 Background Interreg Vb, North Sea Region, project
More informationAircraft type Airbus A 380. Max. passenger seats 489 to 600
Aircraft type Airbus A 380 Max. passenger seats 489 to 600 The A380 promises customers in all classes a whole new travel experience*. Designed to transport passengers on long-haul journeys in unmatched
More informationThe Bottom Line: The spa industries future is bright if we want it to be!
The trends and research shows that we are in the midst of a shift and it is up to each and every one working in the industry to embrace the shift and develop your spa, or to stand still and watch others
More informationFLAMINGO CROSSINGS HOTELS
TWO GREAT HOTELS, ONE GREAT LOCATION FLAMINGO CROSSINGS HOTELS ORLANDO At Flamingo Crossings welcome Both of our stylish all-suite hotels were designed with the needs of our guests in mind. That s why
More informationOUR BRAND MANIFESTO TIME HAS COME FOR A REVOLUTION IN THE ECONOMY HOTEL EXPERIENCE.
SIMPLY RECHARGE OUR BRAND MANIFESTO TIME HAS COME FOR A REVOLUTION IN THE ECONOMY HOTEL EXPERIENCE. CREATIVITY IS HARNESSED TO PROVE THAT WHILE TRAVELLING ON A BUDGET IT IS POSSIBLE TO ENJOY A COMBINATION
More informationMedia Pack. Print & Digital. CCCMedia
Media Pack 2016 Print & Digital CCCMedia Welcome to CCCMedia CCC Media is the exciting new B2B brand for The Camping and Caravanning Club s advertising channels. CCC Media gives you the opportunity to
More informationCBRE Hotels presents. Vietnam Hotel Market Overview. Presented by Robert McIntosh Executive Director, CBRE Hotels, Asia Pacific.
CBRE Hotels presents Vietnam Hotel Market Overview Presented by Robert McIntosh Executive Director, CBRE Hotels, Asia Pacific 23 September 2009 Presentation Outline 1. Hotel Performance Regional 2. Hotel
More informationTURBOCHARGING VISITOR SERVICING
TURBOCHARGING VISITOR SERVICING PROVIDING BEST PRACTICE VISITOR INFORMATION SERVICES ALICE SPRINGS AND YULARA 2 CONTENTS Overview... 3 Strategic Plan Infographic... 5 Visitor Information Services... 6
More informationInsight Report: ASIA s Attraction and Theme Park Industry
Insight Report: ASIA s Attraction and Theme Park Industry Insight Report: ASIA s Attraction and Theme Park Industry Introduction Asia is often perceived as a region playing catch-up with the urbanised
More informationThe iconic, award-winning mid-market brand. Europe, Middle East, Africa and Asia Pacific Development Information. hilton garden inn Luton North, uk
The iconic, award-winning mid-market brand Europe, Middle East, Africa and Asia Pacific Development Information hilton garden inn Luton North, uk brand Overview At Hilton Garden Inn, we seek to give our
More informationCreating Content for Travellers.
+ Creating Content for Travellers. Comparison of travellers usage and needs for travel content & information with the beliefs of travel bloggers. Results of independent commissioned studies of travellers
More informationADVERTISING MEDIA KIT
2019 ADVERTISING MEDIA KIT Expand Your Reach With NBAA NBAA is recognized as the premier organization that consistently brings business aviation buyers and sellers together. Whether you have a new product
More informationWhen lots of skeptical people thought that the print platform for newspapers had nothing new to show, and there was nothing else to be created, this
When lots of skeptical people thought that the print platform for newspapers had nothing new to show, and there was nothing else to be created, this unique idea proved to be a clear example of the reinvention
More informationGlobal Tourism Watch China - Summary Report
Global Tourism Watch 2010 China - Summary Report Table of Contents 1. Research Objectives... 1 2. Methodology... 1 3. Market Health & Outlook... 1 4. Unaided Destination Awareness... 2 5. Canada s Value
More informationTech Trends That Are Defining The Future Of Travel
Tech Trends That Are Defining The Future Of Travel 1. Mobile Is The Key Travel Management Device Since 2014, mobile has overtaken desktop usage for travel bookings, and that does not predict to change
More informationThe Universal Brand Experience. Version 2 short Feb. 2012
The Universal Brand Experience 1 1 Airport Stories World: frequent flyers on every continent UK: London Heathrow France *: Paris-CDG & Paris-Orly Germany: Frankfurt China *: Shanghai Pudong & Honqiao USA:
More informationCrisis and Strategic Alliance in Aviation Industry. A case study of Singapore Airlines and Air India. Peter Khanh An Le
Crisis and Strategic Alliance in Aviation Industry A case study of Singapore Airlines and Air India National University of Singapore 37 Abstract Early sights of recovery from the US cultivate hope for
More informationSit back, relax and enjoy straightforward franchising
Sit back, relax and enjoy straightforward franchising With a focus on all the comforts of home, GuestHouse provides a relaxed space where guests can feel right at home the minute they walk through our
More informationinformed. Communications Technology Trends in Hospitality
Communications Technology Trends in Hospitality Today s hotel guests are expecting more technology, from free Wi-Fi to the ability to check in using their smartphones. Forward-thinking hotels are using
More informationExploring travel in Suzanne Devai, Research Director
Exploring travel in 2015 Suzanne Devai, Research Director How does an improving economic outlook impact on the travel sector? 2 Feb-08 May-08 Aug-08 Nov-08 Feb-09 May-09 Aug-09 Nov-09 Feb-10 May-10 Aug-10
More informationMethodology. Overall margin of error of +/-2.5%, at a 95% confidence interval. Survey took place mid to end of January 2016.
2016 AHLA Convention & Tradeshow April 18, 2016 Methodology Surveyed 973 people about their leisure travel, 528 about their business travel and the whole sample (1,501) about opinions on current issues
More informationlastminute.com Group Milan November 2018
lastminute.com Group Milan November 2018 lastminute.com Group Overview A journey of growth and diversification addressed to long-term value maximisation 4 We have a global footprint Context lmn group
More informationChina Lodging Group, Limited. Investor Presentation November 2011
China Lodging Group, Limited Investor Presentation November 2011 Safe Harbor Statement Statements in this presentation contain "forward-looking" statements within the meaning of Section 27A of the Securities
More informationVisit Belfast Recruitment Communications and PR Manager (Maternity Post Fixed Term Contract)
1 BELFAST visitbelfast.com +44 (0)28 9023 9026 Visit Belfast Recruitment Communications and PR Manager (Maternity Post Fixed Term Contract) 2 BELFAST visitbelfast.com +44 (0)28 9023 9026 Contents Introduction
More informationADVERTISING MEDIA KIT
2018 ADVERTISING MEDIA KIT Expand Your Reach With NBAA NBAA is recognized as the premier organization that consistently brings business aviation buyers and sellers together. Whether you have a new product
More informationBT Group plc 2016 Annual General Meeting. 13 July 2016
BT Group plc 2016 Annual General Meeting 13 July 2016 BT Group plc Sir Michael Rake - Chairman Our investments are delivering for the UK 90% of the UK has access to fibre broadband on track to help Government
More informationCASE STUDY 10 CHOICE HOTELS INTERNATIONAL. In-House Networking Functions
CASE STUDY 10 CHOICE HOTELS INTERNATIONAL Within the hospitality industry, there has traditionally been a division between networks that serve guest functions and those that serve operations and administration,
More informationTRAVEL INSIGHTS AND OPPORTUNITIES IN OOH
TRAVEL INSIGHTS AND OPPORTUNITIES IN OOH SEPTEMBER 2017 TOP OOH CATEGORIES 2016 ENTERTAINMENT & LEISURE DRINK TELECOMMS FOOD FINANCE 162m 92m 90m 75m 63m TRAVEL & TRANSPORT MOTORS COSMETICS & PERSONAL
More informationStress and the Hotel Spa Manager: Outsourced vs Hotel-managed Spas
Stress and the Hotel Spa Manager: Outsourced vs Hotel-managed Spas (c) fotolia.com Veronica Waldthausen, Demian Hodari & Michael C. Sturman The following article is based on a recent publication entitled
More informationA chat with Paulo Salvador, Chief Marketing Officer at Worldhotels
A chat with Paulo Salvador, Chief Marketing Officer at Worldhotels Worldhotels is a group of independent hotels with almost 500 hotels in its global portfolio. How do you devise a marketing mix that caters
More informationAttract, Reach & Convert
Attract, Reach & Convert guests with the leading cloud platform for hotels. TheBookingButton Online bookings with no commissions 1 TheBookingButton SiteMinder puts hotels in control. The Internet economy
More informationBENCHMARKING BEYOND REVPAR WHAT LIES BENEATH
2000-2015 BENCHMARKING BEYOND REVPAR WHAT LIES BENEATH WHAT S IN THIS REPORT 02 Regional hotels Successfully navigate choppy waters 03 Regional hotels Must be wary of the under current 04 London hotels
More informationHampton by Hilton Istanbul Atakoy, Turkey HAMPTON BY HILTON. EMEA Development Brochure
Hampton by Hilton Istanbul Atakoy, Turkey HAMPTON BY HILTON EMEA Development Brochure Hampton by Hilton Berlin City Centre Alexanderplatz, Germany Brand overview Hampton by Hilton delivers a friendly and
More informationMARKET TRENDS AND OPPORTUNITIES
Team North America Chicago Los Angeles New York San Francisco MARKET TRENDS AND OPPORTUNITIES Tourism Marketing Workshop Manila, Philippines 10-12 October 2012 Historical Outbound Travel Data United States,
More informationCLICK TO EDIT SUPPORTING TEXT TITLES CAMPAIGN, GO HERE PR & EVENTS UPDATE
TITLES CAMPAIGN, GO HERE PR & EVENTS UPDATE WELCOME Your speakers today: Rebecca Ingram, GM PR and Major Events Kate Necklen, GM Global Marketing Communications (Campaign) WHAT WE LL COVER TODAY 1. Overview
More informationTRUTH OPINION KNOWLEDGE IDEAS & SUPERYACHT OWNER INSIGHT
The Proposition...3 The Global Wealth Network...5 The Platform...7 The Publication...9 The Editorial...13 The Website...15 The Audience...19 The Partners...23 The Package...25 The Rates...27 The Distribution...31
More informationMission Statement. To be a Leading Global Travel Management Company.
Mission Statement To be a Leading Global Travel Management Company Delivering Premium Solutions in Corporate and Leisure Travel & MICE (Meetings, Incentives, Conferences & Exhibitions) To be a Leading
More informationDuring Symposium/ITxpo 2012, complimentary return transfers will be available from Gartner preferred hotels to the CCIB
CUSTOMER SERVICE For assistance with hotel reservations or if you have questions regarding Symposium/ITxpo Registration and Housing, please contact: Monday - Friday, 8:00 a.m. - 5:00 p.m. (GMT) Telephone:
More informationRequest for a European study on the demand site of sustainable tourism
Request for a European study on the demand site of sustainable tourism EARTH and the undersigned organizations call upon European institutions to launch a study at the European level, which will measure
More informationFirst-half results: Germany and Benelux with strong profitability headwinds in France and for FremantleMedia
First-half results: Germany and Benelux with strong profitability headwinds in France and for FremantleMedia New advertising tax in Hungary triggers significant impairment of 88 million Growth investments:
More informationA new global concept...
A new global concept... International exhibitions are becoming the best venue for contacting the key players in production and commercialization of raw materials, machinery and services for the food industry.
More informationGo further with straightforward franchising
Go further with straightforward franchising With friendly service and a passion for unique, local flair, Red Lion Hotels delivers the amenities business and leisure travelers appreciate from a full-service
More information28-30 SEPTEMBER 2014 DUBAI WORLD TRADE CENTRE
28-30 SEPTEMBER 2014 DUBAI WORLD TRADE CENTRE HOSPITALITY REDEFINED THE HOTEL SHOW IS THE DEFINITIVE EVENT FOR HOSPITALITY AND CELEBRATES ITS 15TH ANNIVERSARY IN 2014 The Hotel Show is the ultimate showcase
More informationINFORMATION FOR COMPLETING THE FORM at
ONLINE APPLICATION FOR THE HOTEL PROPERTY AWARD 2018 INFORMATION FOR COMPLETING THE FORM at www.hotelforum.submit.to/ Please first read these instructions before preparing the necessary documents and then
More informationLosCabosMagazine.com
LosCabosMagazine.com WHY LOS CABOS MAGAZINE? Los Cabos Magazine is dedicated exclusively to the Los Cabos region of Baja California Sur. Created in 1993 by professionals who make Cabo San Lucas their home,
More informationUnder the patronage of:
Trade Fair and Conference Series for Intelligent Systems and Solutions for Transport, Mobility, Logistics and Digital Infrastructure 20 22. 11. 2017, Frankfurt am Main Under the patronage of: Mobility
More informationUnisys Technology Forum 2007 Client Experience and Technology Update May Partner Sponsorship Prospectus
Unisys Technology Forum 2007 Client Experience and Technology Update 14-17 May 2007 Partner Sponsorship Prospectus Unisys Technology Forum: Client Experience and Technology Update 2007 1 Event Overview
More informationPacific Resort Hotel Group
Pacific Resort Hotel Group a boutique hotel and resort management company which brings to the South Pacific an impressive and enviable reputation for resort design, development and management. Where it
More informationFlat Fees and Straightforward Franchising
Flat Fees and Straightforward Franchising With a focus on all the comforts of home, GuestHouse provides a relaxed space where guests can feel right at home the minute they walk through our doors. MARKETPLACE
More informationWinnie PHUNG EDUCATION PROFESSIONAL EXPERIENCE LANGUAGE SKILLS CERTIFICATIONS TECHNICAL SKILLS
Winnie PHUNG Phone: +41 79 737 59 90 Email: winnie.phung@ehl.ch Skype: winnie23891 D.O.B: 23.08.1991 Nationality: Swiss Objective: Application for Banyan Tree Hotels & Resorts Management Trainee Programme
More informationThe Transforming Airport
DAY 2 FOUR PATHWAYS The Transforming Airport Distributed Airport Infrastructure Airport infrastructure; Creating greater choice and convenience for passengers is driving the trend for off-airport facilities.
More informationWho are we relatively unknown, but largest owner operator of hotels in London
Introducing glh Who are we relatively unknown, but largest owner operator of hotels in London We ll create value by: 1. Unlocking our historic underperformance; and 2. Addressing industry gaps/opportunities
More informationExhibition Background
Hotel Design & Engineering Exhibition The 3rd China (Shanghai) International Hotel Design & Engineering Exhibition (Guangzhou) The 4th China (Shanghai) International Hotel Design & Engineering Exhibition
More informationa vibrant experience for today s connected traveler.
hip. connected. a vibrant experience for today s connected traveler. Each Best Western branded hotel is independently owned and operated. Best Western and the Best Western marks are service marks or registered
More informationWith the international backing of LG and Acentic, we began our first digital installation at Africa s greenest hotel, Hotel Verde in Cape Town.
2017 Profile About us VOD Media was formed in 2011 by a group of entrepreneurs drawn together by a passion for great hospitality experiences, a fascination with digital innovation, and an obsession with
More informationYour next hotel development opportunity
Your next hotel development opportunity Welcome Leading global hotel company By remaining flexible, strategic, and focused on our brands consumer alliances, InterContinental Hotels Group (IHG ) has grown
More informationWhat Guests said they need in a Hotel
What Guests said they need in a Hotel Research conducted with overseas and domestic tourists reveals what guests need most from a hotel The Food Offering Breakfast FRESHLY COOKED TO ORDER is very important
More informationTHOSE WHO VISIT, STAY
MIRACLE GARDEN DUBAI IS YOURS THOSE WHO VISIT, STAY Dubai is a melting pot of the old and the new: from the history, culture and traditions of the Arab world to high-rise business towers, bustling mega-malls
More informationRemaking the Holiday Inn Brand Family
Remaking the Holiday Inn Brand Family Kevin Kowalski SVP Holiday Inn Brand Management June 2010 1 Our rifle shot brand is the Holiday Inn master brand with four sub-brands 2 2 Holiday Inn is a global icon
More informationSTAY AHEAD OF TRANSITION GETTING INVOLVED EXHIBITION & SPONSORSHIP OPPORTUNITIES BICSI SOUTH PACIFIC 9 & 10 OCTOBER 2018 EXHIBITION & CONFERENCE
STAY AHEAD OF TRANSITION GETTING INVOLVED EXHIBITION & SPONSORSHIP OPPORTUNITIES BICSI SOUTH PACIFIC EXHIBITION & CONFERENCE 9 & 10 OCTOBER 2018 BRISBANE CONVENTION & EXHIBITION CENTRE Platinum Sponsor
More informationCOST MEETING AT the International Hellenic University (IHU), Thessaloniki, Greece
Hellenic Republic COST MEETING AT the International Hellenic University (IHU), Thessaloniki, Greece The next Cost Meeting will be held in Thessaloniki, Greece, at the International Hellenic University,
More informationBIG DATA, HAPPY GUESTS: USING ANALYTICS TO ENHANCE HOTEL OPERATIONS
BIG DATA, HAPPY GUESTS: USING ANALYTICS TO ENHANCE HOTEL OPERATIONS The power of big data has proven itself in many industries, helping companies save money, increase efficiencies and make more informed
More informationEye for Travel Personalizing the Guest Experience
Marriott Digital - 4.24.2017 Mobile and Digital Guest Experiences Eye for Travel Personalizing the Guest Experience 2017 Marriott Int l, Inc. All Rights Reserved INTRODUCTION Brooks Martin Global Digital
More informationBournemouth & Poole Partnership 2019
Bournemouth & Poole Partnership 2019 Accommodation Providers bournemouth.co.uk pooletourism.com Photo courtesy Bliss Aviation Who we are Bournemouth & Poole Tourism is the official tourist board for the
More information