Hotel DIRECTORY. Dear Guest,

Transcription

1 Hotel DIRECTORY Dear Guest, Welcome at Nelson City Resort Oss! The hotel is situated near to the city centre of Oss en offers you 37 comfortable Deluxe rooms, several seminar rooms, an attractive restaurant, a sportsbar, sport facilities and several halls which are great for parties and celebrations. In this information file you will find important information that will improve your stay in our hotel. We wish you a pleasant stay!

2 EMERGENCY TELEPHONE NUMBERS Fire department / Ambulance / Police: 112 Less urgent cases: FIRE ALARM When you hear the fire alarm, remain calm and leave your room. 1 Close windows and doors. 2 Leave your luggage in your hotel room. 3 Follow the instructions on the map next to the door of your room. 4 Do not use the elevators when you hear the alarm. Follow the instructions provided by the staff and the fire department. Meeting point: in front of the head entrance. FIRE 3 When you discover a fire please report this as soon as possible or break the window of the fire detector. You can find the location on the map in your hotel room. Hotel reception: 2500 ACCIDENT 3 Call the reception desk staff via telephone number 2500 or call 112 with your own phone (It is not possible to call external with the phone in the hotel room) 3 Mention who you are, what is going on and where you are 3 Stay with the victim until an Emergence Response Officer is present and follow his/her instructions Important INFORMATION

3 RESTAURANT, BAR & LOUNGE Within Nelson City Resort Oss you will find Restaurant Mister Nelson, where you will be well after an intense sports session, have a busy day, but also to experience the ambiance of this special location! RESTAURANT MISTER NELSON Mister Nelson has an open kitchen with Big Green Eggs, enjoy the barbeque smell of the Green Eggs, the juicy meat, fresh fish or vegetarian surprises. If you consume something at our restaurant, it is only possible to charge it on your room if your reservation is guaranteed by credit card. Otherwise you have to pay the invoice direct at the restaurant. The restaurant is open for lunch from till hrs. The restaurant is open for dinner from till hrs. We recommend you to make a reservation. To avoid disappointment, we advise you to make your reservation early. Reservations can be made by calling BREAKFAST Breakfast is served at Restaurant Mister Nelson at the first floor. Food & DRINKS Monday until Friday from On Saturday, Sunday and bankholidays breakfast is served from hrs hrs BAR For a drink and/or lunch you can visit our Sportsbar at the first floor. ROOMSERVICE We will charge an additional fee for the use of room service. Rooms service will be served between and hrs. Room service for drinks will be served from till hrs. You can order room service via telephone number 2504.

4 A ACCESSIBILITY Nelson City Resort Oss is a 10 minute drive away from route A50 and A59. You can reach Nelson City Resort Oss easily with public transport. Within 10 minutes you are at Oss Central Station. The buss stop Dr. Saal van Zwanenbergsingel is within 4 minutes from Nelson City Resort Oss. B BABY BED For the little ones we have baby beds available upon request. You can register at the front desk. BICYCLE AND WALKING Enjoy the beautiful environment of Oss by going for a bicycle ride or a walk. The front desk can offer you several bicycling routes and walking trails. BRIDGE Your keycard also provides you access to the bridge leading to the hotel rooms. If you leave you hotel room and cross the bridge the door opens automatically. C CAR RENTAL INQAR Auto 123, Oss: +31 (0) CHECK OUT On day of departure your hotel room is available until 11.00am CLIMATE CONTROL In your hotel room you will find a climate control system. The system enables you to set the temperature yourself. CREDIT CARDS We accept the following credit cards: American Express, Eurocard, Mastercard and Visa. We do not exchange cash with credit cards. COMPLAINTS We will do anything to make your stay as pleasant and comfortable as possible. If you have a complaint of suggestion please inform the front desk. They will make a note of your complaint or suggestion and make sure it will be dealt with as soon as possible. D DOCTOR/DENTIST Telephone numbers are available upon request at the front desk. DON T DISTURB In every room is a Please do not disturb card. When you wish not to be disturbed, please place this card at your door in the hallway. Your room will not be cleaned, but housekeeping will take care of clean towels. DUVET OR PILLOW (extra) At the front desk you can request an extra duvet and/or pillow. E EMERGENCY EXIT For your own safety we advise you to check the emergency exits when you arrive at the hotel. The emergency exits are situates at the beginning and the end of the hallway. F FIRST AID A first-aid kit is available at the front desk. FLOWERS Are you invited to a party during your stay in our hotel or would you like to surprise someone with a beautiful flower arrangement? Josien Bloemen Oss makes the perfect gift. Call +31 (0) You can ask the front desk to take care of it as well. FRONT DESK The front desk is opened 24 hours a day. Dial 2500 or dial +31 (0) G GOLF There are several golf courses available in the area. For more information or telephone numbers please contact the front desk. I IRON / IRONING BOARD If you wish to use this facility, please contact the reception.

5 K KEY CARD During your stay you take care of your own key card. During check-out you have to hand the key card in. After 11.00pm your key card is also the key for the main entrance of the hotel. At the right side of the main entrance you will find the card sensor. L LIABILITY The managing board is is not responsible for loss and/or damage to your personal belongings, including personal belongings at the hotel room. There is a safe available for your valuable items in your hotel room. LOSS AND THEFT We advise you to contact the front desk if you experience loss or theft of your belongings. Although we are not responsible for loss or thefts, we are willing to help you with a complaint or declaration. LUGGAGE SERVICE Would you like to use our luggage service? Please contact the front desk. M MESSAGES Messages and mail will be collected and stored for you at the front desk. MEETINGS Nelson City Resort Oss offers you a total package of services to make your business meetings successful. From small group meeting till congress. Nelson City Resort Oss makes it possible by adapting to your wishes fast, flexibly and professionally. The front desk staff will be happy to offer you more information. N NELSON CITY RESORT OSS Nelson City Resort Oss consists of a hotel, restaurant, party, congress, event and sports center. Whether you demand a business welcome or a celebratory event, Nelson City Resort Oss has the right room for you for any occasion. All meetings can be combined with breakfast, lunch, drinks, dinner, entertainment and/or an overnight stay. Nelson City Resort Oss shows personal and adjusted care in combination with quality. If you stay the night at Nelson City Resort Oss you can use the sport facilities of Sportscenter Fitland Oss for free. A brochure with the opening hours is available at the front desk. NIGHT PORTER The front desk is opened 24 hours a day. Dial 2500 or dial +31 (0) P PARKING Nelson City Resort Oss has its own parking area which is free of charge. You can open the beam with your key card. PETS Pets are not allowed. POINTS OF INTEREST For more information and documents about points of interests in the area, please contact the front desk. S SAFE An electronic safety box to store your valuable belongings can be found in the closet of your hotel room. The use of the safety box is free of charge. Manual: 1 Close the door of the safety box 2 Enter a 3- till 6 digit code 3 Press de lock button 4 The safety box will be closed 5 Enter your code again 6 The door of the safety box is opened again At the day of departure, please leave the door open. We are not responsible for loss or theft of your belongings SAUNA The changing rooms of Sportscenter Fitland Oss include two sauna cabins. You can use the sauna free of charge during opening hours. SHOE POLISHER On the ground floor is a shoe polish machine available for use. SMOKING It is not allowed to smoke in the hotel and public areas. To ensure a pleasant stay for other guests who stay the night after you have left, we request you to respect our nonsmoking policy. In case of denial of the non-smoking policy we will have to charge you for a cleaning fee of

6 SPORTS FACILITIES As a hotel guest you can use the sport facilitates of Sports Center Fitland Oss for free. Fitness and group lessons are among the possibilities of workout. You will find more information about the opening hours and the group lessons on the schedule at the front desk. The telephone number of the sports front desk is SURROUNDINGS Nelson City Resort Oss is located between s Hertogenbosch and Nijmegen. Oss consists the city itself, surrounded by several villages and fortified towns like Ravenstein and Megen. The city centre of Oss offers various possibilities like nice shops and cafes, cultural stage de Groene Engel, theatre de Lievekamp end cinema Utopolis. If you d like a nice day of night out, you can contact the front desk for more information. They will be happy to make a reservation for you. Nelson City Resort Oss is the perfect starting point to explore the Maashorst Nature Reserve, the largest contagious nature reserve of Brabant. A varied landscape of 3500 hectares of woodland, heathland, lakes, streams and sand dunes. In this nature reserve are beautiful bicycle and walking trails located. If you contact the front desk, they will give you the best tips for activities in Oss and its environment. WIFI All our hotel rooms and public areas have free Wi-Fi. Username: Password: CRGast CRinternet17 WELLNESSBOOT MILL At a charge you can access De Wellnessboot in Mill to relax in one of the saunas, herbal baths or steam baths. Information about beauty treatments or massage can be obtained at the Wellness reception. Opening hours are from to hrs (Friday and Saturday until hrs). As a hotel guest of Nelson City Resort Oss you will receive 50% discount on day-entrance for the Wellnessboot in Mill. The Wellnessboot in Mill is about 25 minutes drive from Nelson City Resort Oss. More information can be obtained at the Wellness reception in Mill. The Wellness reception can be reached on telephone number: T TAXI Taxi Centrale Oss +31 (0) Taxi van Driel +31 (0) Taxibedrijf Suppers +31 (0) TELEPHONE A telephone for internal calls is available in your room. For internal calls you just have to call the 4 digit number and you will be able to contact the preferred department Front desk Nelson City Resort Oss 2504 Restaurant Mister Nelson/Sportsbar 2511 Front desk Sports Center Fitland Oss W WAKE UP CALL Would you like to receive a wake up call: 1 Pick up the receiver of the telephone 2 Dial 731 and the time you would like to be waked (use 24 hour clock) 3 Put down the receiver of the telephone 4 To cancel the wake up call you have to pick up the receiver, dial 732 and put down the receiver of the telephone.