Hotel Accessibility Pack

Transcription

1 Hotel Accessibility Pack Thank you for your interest in Hilton Tallinn Park. We thought it may be useful to provide you with some information about our hotel which you may find helpful when planning your visit. Address: Hilton Tallinn Park, Fr.R.Kreutzwaldi 23, Tallinn, 10147, Estonia. Telephone: Website: tallinnpark.hilton.com Arriving to the Hotel Hilton Tallinn Park is situated in the new and upcoming business district of Tallinn, between the old town and airport. There are good connections to the main infrastructure and access from all directions. The Old town and major shopping centres are only a 10 minute walk away and public 1

2 transportation is readily available. If you are coming to the hotel from the train station, airport or harbor, here are the directions on how to get to the hotel: - From Train Station (Balti Jaam) to Hilton Tallinn Park you can get easiest by taking tram number 2 from the Balti Jaam stop (just outside the station) and then exit at Keskturg stop. It will take approximately 14 minutes to arrive. From Keskturg you have to go towards the City centre and make a right on Kreutzwaldi street. The hotel is 300 m from the stop. - From Airport to Hilton Tallinn Park you can get with bus number 2 from the Lennujaam stop. The journey will take approximately 16 minutes. Exit on at the Keskturg stop and from there just as above, 300 m to the hotel. - From Harbor to Hilton Tallinn Park one can get with bus number 2 from Reisisadam D- Termonal stop. The journey would be approximately 20 minutes and you should exit at the Keskturg stop. From there it s as above, 300 m to the hotel via Kreutzwaldi street. For further information and route planning on Tallinn public transportation please visit the following link: The main entrance of the hotel has a wheelchair accessible double automatic door. The doors are open throughout the day and kept closed between 00:00 05:00. When the doors are locked they can still be opened by guestroom keys. 2

3 Parking Whilst arriving by car the hotel has a small layby infront of the Hotel where vehicles can park for 5-10 minutes period, however the actual parking is located underground. To access the underground heated parking guests are required to drive behind the hotel from Gonsiori street side and the garage doors will open automatically. Half-way down the ramp you will get a parking ticket and this ticket needs to be validated at the hotel reception before exiting the car park. There are 2 disabled car parking spaces in the main car park (spots 36 & 37) and once parked the only access to the hotel is via the elevator. Once in the lift, press L for Lobby. Welcome and reception There are no steps in the main entrance area. The flooring is tiled and is completely level. The reception desk is on the right-hand side of the lobby as you enter the hotel. There are three immobile and one mobile desk and they are spread out and accessible to all guests. The height of the reception desks stand 1.15 meters, however, our team members will gladly come to you in the Cafe Linnutee seating area and help you check in or out where low tables and couches are available. - When you check in, our staff will tell you about our evacuation policy and an information letter will be handed to you. You will also be asked if you would like a customized personal emergency evacuation plan (PEEP) to be set in place where you can agree with the hotel team how your evacuation should be assisted in a highly unlikely event this is needed. - In front of the reception is the Café and Bar Linnutee with comfortable sofas, revolving chairs and tables. - Past the reception and down the hall are three main elevators that lead to the conference, spa & restaurant and guest room floors. For parking floor there is a separate elevator at the end of the hallway on the left-hand side. - The hotel has 202 bedrooms across 8 floors. We have 2 fully accessible rooms, should you need to use one of those rooms please inform reception on check-in. Food and Drink Outlets We have 3 food and drink outlets on the property. Our main restaurant the Able Butcher is located on the 2nd floor. They offer a full A la Carte menu. The Cafe & Bar Linnutee is located on the L floor in the centre of the hotel lobby and the Executive Lounge is located on the 11th floor. However, Executive Lounge is only available for those individuals who have either reserved an Executive or 3

4 higher category room or purchased the Executive Lounge privilege which carrys the cost of 50 per night. SPA & Fitness Room The eforea SPA and fitness room are located on the 2nd floor of the Hotel, just before the restaurant on the left-hand side. The SPA features a 15 meter long pool that is 1,2 m deep, a jacuzzi, steam room and sauna. For accessibility purposes we have a pool swing available for guests in wheelchairs. As it is not always set up, please communicate with guest services or spa directly to have it organized and we will gladly do that for you. Our Fitness room is located right between the spa and restaurant. The fitness room features a variety of equipment from dumbells to stretching machines. There is water and towles available and the fitness room is open 24 hours a day. The room can only be accessed by your guestroom keycard. More information available on our website: To book a treatment please tallinn.eforea@hilton.com or call: Business Centres Our main business centre with two computers and printing possibility is located in the Lobby, on the left-hand side when entering the hotel. This business centre is open 24 hours. The secondary business centre with same features is located in the Executive Lounge, right-hand side when entering and it s open only as per the opening times of the lounge, from 6am 10pm. Our Main reception and Executive reception teams can always offer additional secretarial services upon request if desired. Printing in color available on 1st floor conference reception. Conference Rooms Hilton Tallinn Park has 8 meeting rooms, out of which 2 (Ballroom and Las Vegas) can be configured into separate smaller rooms. 7 out of our 8 conference rooms are located on the 1st floor of the hotel. These are the main conference facilities offered by the hotel that can facilitate groups of 10 to 400 in one venue. The 8th room, London, is located in the Executive Lounge and that is only available for Executive Lounge guests for private meeting purposes. The first floor and conference rooms floors are covered with carpet and are completely wheelchair accessible. 4

5 Public Toilet Facilities We have four fully equipped accessible toilets in the hotel public areas: 1. L floor, between the main reception and the elevators. It will be on the left-hand side when going towards the lifts. 2. 1st floor, left of the coat check. 3. 2nd floor, opposite of the SPA reception th floor, in the Executive Lounge on the right side, behind the business centre. Bedrooms We have 2 fully accessible rooms with King beds and both have connecting rooms with two double beds available. These two rooms are located on the 4th floor in close proximity to the main guest lifts. Please familiarise yourself with your evacuation route and let us know upon check in (by filling out our Person Emergency Evacuation Plan (PEEP) form) what kind of assistance would you require in the event of a fire evacuation. All accessible rooms have the additional facilities in the bedroom: - Extra space for a wheelchair to fully turn round. - An emergency button by the bedside. - Deafguard evacuation notification system by the bedside. - Laminated floor for easy manouvering. All accessible rooms have a chair at the desk and a small sofa. If you need more space, we can remove these pieces of furniture. Please contact our guest services team once you have arrived at the hotel or reservations department prior to your arrival to arrange for the furniture to be moved. The beds are lower than standard height. All accessible rooms have the following facilities in the bathroom: - Pull cord panic alarms in the shower and next to the toilet. This is connected to the reception desk. - Grab rails around the toilet and in the shower area. - Wheel in showers with a shower seat. - Low-mount towel storage. - Lowered sink and low shelf for storage. - A tiled bathroom floow that is even throughout and in the shower. In an emergency If you hear the fire alarm this will be a continuous siren-like sound alternating with a pre-recorded voice message. If you are in your room, please stay there. Your details and needs for assistance will be recorded at reception and we will send a team member to your room immediately. He or she will knock on your door, and enter using a Fire emergency key. They will then help you to the safe point 5

6 at the front of the hotel out of the building. If we help you to this point, we will give you further instructions. When you leave your room, do not stop to collect your personal belongings other than medication that you may need. Temporary safe areas are located on all floors in the fire staircase landings. If a member of staff cannot reach your room, carefully open the door and check your route to the point of safety. If it is blocked or if there is smoke, go back into your room and close the door. The door to your room has an extended fire resistance. As soon as the fire brigade arrives, we will tell them your room number. Do not block the door with anything, including towels, as this will prevent the fire brigade from entering your room. If the fire is in your room, get out and close the door behind you, breaking a fire alarm if possible on your way out. The fire alarm buttons are located next to the emergency exits on each floor. In the Event of Emergencies The Hotel operates a system of PEEPs (Personal Emergency Evacuation Plans). On check-in to the Hotel, you will be offered the opportunity to discuss and outline any special requirements or assistance you may need should an evacuation of the Hotel be necessary as a result of a fire or other emergency. You will be given a copy of this Emergency Evacuation Plan and we will keep a copy for our Hotel Fire Team to refer to in case of an evacuation taking place during your stay. The Plan will specify which of our Team Members will be designated to assist you, should you require this. Should you have any concerns regarding emergency evacuations, please speak to the Manager on Duty (+372) Fire alarm test We test our fire alarm systems every Friday between 9am and 4pm. Guests are informed of any possible tests on the day of the alarm test by putting out signs in the reception and elevators. Additional letters may be issued to guests who are staying for extended periods of time. There will be a recorded pre-announcement made throughout the hotel that the testing will begin and another one once it is finished. 6

7 Hilton Tallinn Park is dedicated to providing Best in Class service therefore if you have any particular feedback or suggestions, please: Send them through to our Guest Disability Assistance team: Toll free UK: (Monday to Friday UK 9am-5pm) or via For all other general enquiries or reservations please contact our Reservations hotline, Inhouse reservations or Guest services team via: Toll free reservations hotline: In-House reservations team telephones: and/or Guest Services team telephone: