Elham Bolooki. Burj Al Arab Jumeirah Group Emirates Academy of Hospitality Management

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1 Burj Al Arab Jumeirah Group Emirates Academy of Hospitality Management

2 Profile Date of Birth 05 October 1993 Graduate of Emirates Academy of Hospitality Management Master of Business Administration (Hons.) in International Hospitality Management, Year 2016 Bachelor of Science (Hons.) in International hospitality Management, Year 2014 I have been working with Jumeirah for the past 2 years, while completing my MBA in International Hospitality Management.

3 Current Occupation I am currently working in Burj Al Arab Jumeirah by Jumeirah Group as the Operations Manager of the Rooms Division. Our Rooms Division includes the following departments: Reservations Guest Services Concierge Bell Team Operators Butlers Housekeeping Transportation Rooms Division has 458 colleagues

4 Burj Al Arab Jumeirah Mission Statement We proudly deliver the essence of luxury. By living the dream, we are creating ultimate dreams of our guests. Everyday is an adventure in excellence. We are proud to be difference. Together as a team we have unlimited potential. Everyday we come together to shine and make you feel special. We simply love all our guest and it shows. Vision Statement To be the most luxurious hotel of the future

5 Burj Al Arab Jumeirah Consists of: 28, double storied with 202 duplex suites 142 One Bedroom Deluxe Suites 28 Two Bedroom Deluxe Suites 18 Panoramic Suites 4 Club Suites 6 Diplomatic Suites 2 Presidential Suites 2 Royal Suites *There are dedicated Butlers available 24/7 per floor

6 Restaurants and Bars Michelin Star Chef Nathan Outlaw at Al Mahara serving European seafood Al Muntaha European Food Junsui Asian Cuisines Al Iwan Middle Eastern Cuisines Bab Al Yam International Food Sahn Eddar Traditional Afternoon Tea Scape Restaurant and Bar Serving Californian Fusion Cuisine Gold on 27 Cocktail Bar Skyview Bar with a panoramic view of the city

7 Facilities Conference and Banqueting Facilities Al Falak Ballroom 220 person capacity 2 Meeting Rooms 60 person capacity Marina Garden 250 people capacity Sunset Garden 250 people capacity Talise Spa and Gym Facilities, awarded Best Luxury Hotel Spa at the World Luxury Spa Awards Global Winners of 2014 Assawan Amphitheater, small reception/entertainment area Diwania Library The Terrace, which includes 8 Royal Cabanas and 32 Standard Cabanas Private Beach

8 Achievements I opened the Jumeirah Group Corporate Archive department ( ), which includes 14 properties in the UAE and 12 properties across 9 different countries The Corporate Archive collected memorabilia and mounted all exhibitions within the UAE properties. This resulted in a traveling exhibition within hotels and during major events. I am in discussion to develop a Jumeirah Group Visitor Center, purposed as a museum showing the history and journey of the company as well as a retail outlet for branded merchandise. I am a part of Jumeirah s Elite Future Leader Program designed to create General Managers within a five year period.

9 Achievements As Operations Manager: I control and track our online reservations system, especially in terms of controlling our extra beds and baby cots. I have implemented processes in the housekeeping department to minimize phone calls between the order takers and rooms controller in regards to in-suite amenities. In addition, I have developed an in-suite cleaning process to replace the old system. This system is designed to impact our room turnover by 4.2%.

10 Achievements I am a part of a task-force to pre-open the Rooms Division for Jumeirah Al Naseem, a new 5 star property opening on the 1st of December I am to creating the hotel script that is designed to provide a unique service for this property that reflects the Arabian hospitality. This involves training of all Rooms Division colleagues and any preopening operations, including SOPs and customer service.

11 Achievements My MBA dissertation on, The Perception of Current General Managers on Future Female Emirati General Managers in the Luxury Sector in Dubai, UAE. This involved me interviewing 20 hotel General Managers from 5 star hotels in Dubai, UAE. The purpose of the study was to create a bridge between female Emiratis and the Hospitality industry. This is done by understanding the needs of female Emiratis and the Hospitality Industry. Additionally, to elicit the perceptions of current General Managers on what influences them to create an attractive Emiratization program for women.