Ms. Pererva Maryna. Date of birth: Place of birth and current location: Kiev, Ukraine. Nationality: Ukrainian. Tel:

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1 CV Ms. Pererva Maryna Date of birth: Place of birth and current location: Kiev, Ukraine Nationality: Ukrainian Tel: visvambhara@ukr.net Skype:mirtazohar Ready to start working: Summer 2017 Work experience (last 3 working places): 21 May June Guest Experience Specialist in Pure Escapes company Leading Indian Ocean DMC, Luxury Tour Operator with profile of 5* resorts on Seychelles & Maldives islands. My duties have included: undertaking pre-holiday research ( working with hotel rates and special offers, updates of hotel packages in accordance with Net/ Rack rates, monitoring hotel and transfer public rates for achieving best rate and agreement for accommodation, catering and transfer service); making individual arrangements for catering, accommodation, transfer and excursions for the guests on Seychelles and Maldives on high level for demanding VIP Guests in exclusive hotels (North Island, Fregate Oetker collection, Four Seasons, Cheval Blanc, Raffles, Hilton, One & Only, Six Senses, Anantara group, Soneva Fushi etc); promoting, selling, organizing and leading island hopping tours, tours to national parks and reserves, fishing, cruises, scenic flights, guiding support of the guests during excursions, control of payment delivery for the sold tours; working with special requests, issues, problem solving, special arrangements, concierge service, support and assistance of the guests in hotels in contact with Hotel Managment and Guest Relations as well as with local Public services and Special departments (Tourism Board, Immigration, Customs, Civil Status, Ministry of Health, ambassies, lawyers etc); preparing calculations and invoices for Sales Managers, all supporting documents for each hotel request and booking on Seychelles and Maldives (vouchers, personal 1

2 itineraries); coordination of transfer service and control of drivers and quality of transfer service; translating and interpreting; assisting at the arrival/departure in airport and at check-in procedures at hotels; preparing newsletters on a weekly basis for business partners (tourist companies and agents), proccessing and adaptating info materials of the resorts for Russian and CIS market (resort offers, news, descriptions), adaptating company's documentation. Web pages of the company: /?ref=br_rs Contatcts for Reference: Contacts of Directors (UK & Seychelles offices): 1) Africa & the Indian Ocean Luxury Travel Specialist Milla Vladova, Managing Director оf UK Office Roseneath, The Grange St Peter Port, Guernsey GY1 2QJ Mobile: +44 (0) Telephone: +44 (0) Fax: +44 (0) milla@pure-escapes.com pure-escapes.com Part of the PURE Group Offices: UK Maldives Seychelles 2) Margarita Vladova, Director of Seychelles Office Suite 405, Premier Building, Revolution Avenue 2

3 Victoria, Mahe, Seychelles Mobile: Telephone: Fax: Skype: margarita.pureescapes pure-escapes.com Part of the PURE Group Offices: UK Maldives Seychelles November May 2014, Kyiv, Ukraine Art-manager/Hostess/Art-guide/Sales assistant and PR assistant in famous Ukrainian restaurant Cult RA (currently closed), one the most authentic and TOP-ranked restaurants in Ukraine (ranked 3 on Trip Advisor in 2014): Hostess duties: warm greeting guests, presentation and promotion of the cuisine, providing excursions in restaurant, assistance of waiters, fixing reservations, assistance on banquets; Art-manger and PR: arranging and promorting cultural/music/literature events in the restaurant, coverage of social media in facebook, vkontakte, google+, twitter, odnoklassniki, linkeldln etc; Sales assistant: sales of traditional hand craft and souvenirs from the restaurant shop. Web page of the restaurant: March 2011 November 2013, Kyiv, Ukraine Reception and Housekeeping in hostel Capital : Working with bookings, booking web-sites (Booking.com, HostelBookers, Expedia etc), handling bookings in HostelPower system; Welcoming guests in the hotel in a polite, friendly and helpful manner; 3

4 Handling payments, financial responsibility and finance reports to management; Cleaning and keeping order in main area and rooms during 24 hours shifts; Communication with guests, creating positive friendly atmosphere; Web page of the hostel: d reviewsapart_hostel_capital-kiev.html Education: University Kyiv-Mohyliyanska academy, Philology department of Languages and Literature; Web site of educational establishment (Kiev, Ukraine); 2010 «English for mass media communication» Special Training in University KyivMohyliyanska academy (Kiev, Ukraine); June till now - "Hotel Management: Distribution, Revenue and Demand Management" online course at Coursera. Professional Skills: Sales Managers Assistant in DMC company working with requests from tourist companies(russia and CIS Market), communication with hotels and partners, working with bookings, rate policy, special offers, negotiations; Guest Relations assisting guests upon arrival and departure, communication with guestsduring their stay in hotel, being a point of contact for guests should they have any inquiries; Hotel reception skills: booking, receiving payments, check-in and check-out procedures; Excursion Guide assisting on all stages: promotion individual tours in direct communication with guests, making calculation and invoices, booking transfers, guiding during private car trip/ yacht cruise/excursion flights; Hostess - greeting guests, help serving and promotion of menu; Event -management: organisation of parties, concerts, book presentations, starting from promoting events, working in social media (facebook, instagram, vkontakte, google+, odnoklassniki, linkeldn, twitter), search and contacts with artists; 4

5 Writing and journalist skills: writing promotions, announces, articles, review, editing, rewriting, translation (Russian, Ukrainian, English); Skills of creative selling (experience in DMC company, high-class restaurant); Computer skills including ability to work with and analyze data bases, create spreadsheets and presentations, extract relevant data, statistical analyses. High level proficiency in Microsoft software applications: Word, Excel PowerPoint. Languages: Russian (Native), Ukrainian (native), English (high level), Spanish (basic) Personal qualities: Having a professional manner with an emphasis on hospitality and guest service Strong conflict resolution/problem solving skills Dynamic and pro-active Efficient and self-organised Stress Proof Eagerness to learn new information with priority in hospitality and customer service fields Friendly disposition with clear spoken English. Photos: 5

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