TOURISM DESTINATION COMPETITIVENESS

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1 SITCON SINGIDUNUM INTERNATIONAL TOURISM CONFERENCE TOURISM DESTINATION COMPETITIVENESS Conference Programme September 25, Belgrade, Serbia

presents International scientific conference in the field of tourism and hospitality The aim of this conference is to provide a considerable scientific contribution in the domain of marketing and

the area of destination competitiveness.

2 presents International scientific conference in the field of tourism and hospitality The aim of this conference is to provide a considerable scientific contribution in the domain of marketing and management regarding tourism destination competitiveness, with an emphasis on the Serbian market, and further broadening of knowledge necessary for better understanding of the key concepts related to the area of destination competitiveness. Therefore, it is of vital importance to study and measure relevant indicators of competitiveness, which has a direct bearing on the business outcomes in the tourism and hospitality industry. What makes this event so important is the fact that it devotes considerable attention to all relevant aspects of tourism destination competitiveness, within both the private and public sector, in order to achieve sustainable tourism development across all sectors of the tourism industry. The conference represents an ideal opportunity for scientists and experts from various fields (travel agencies, tour operators, hotel companies and other segments of a commodation offer, transportation companies and companies related to other complementary activities, as well as representatives of tourism organizations and the public sector) to exchange and expand their knowledge in the field of management and marketing, with an emphasis on destination competitiveness. September 25, Belgrade, Serbia

3 Conference Programme September 25, :00 10:00 Registration 10:00 11:30 Plenary Session (amphitheater 046) opening speech and keynote speakers Prof. Jovan Popesku, Ph.D, Singidunum University, moderator Prof. Milovan Stanišić, Ph.D, Singidunum University, rector Prof. Lukrecija Đeri, Ph.D, Ministry of Trade, Tourism and Telecommunications of the Republic of Serbia, State Secretary Gordana Plamenac, National Tourism Organisation of Serbia, CEO Signing ceremonies of Memorandum of Understanding (MOU) with the University American College Skopje Keynote speakers: Prof. Larry Dwyer, Ph.D, University of New South Wales, Professor of Travel and Tourism Economics Prof. Christian Maurer, Ph.D, IMC University of Applied Sciences - Krems, Master programmes Director Prof. Natalia Vlasova, Ph.D, Urals State University of Economics, Vice-Rector for International Relations (Video addressing) 11:30 12:00 Coffee Break 12:00 15:00 Parallel sessions (Session A, Session B, Session C ) 15:00 16:00 Lunch (Restaurant Jasmin )

4 Parallel sessions September 25, Session A (12:00-15:00 h) amphitheater 046 THE ESSENTIALS OF TOURISM DESTINATION COMPETITIVENESS Jovan Popesku / Silvana Đurašević Title of the paper Podrška razvoju turizma kao faktor konkurentnosti Srbije kao turističke destinacije Underlining dimensions of destination competitiveness: Case study of Serbia Adapted integrated model of destination competitiveness Hotel Aman Resort Sveti Stefan: Izazov za destinacijski menadžment The role of destination management companies (DMC) in improving competitiveness of Serbia as tourism destination Safety and security as factors of tourism destination competitiveness Innovation, business success and leadership in tourism Pozitivni efekti procesa globalizacije na turizam The influence of globalization on tourism and tourism impact on other activities with an emphasis on Greenfield investments in tourism Development perspectives of city tourism offer of Rijeka Digitalizacija promocije banja Srbije na primerima Vrnjačke Banje i Sokobanje Upravljanje razvojem turističke destinacije na primeru banja Srpske Toplice Opportunities for development of tourism and small enterprises in the municipality of Dojran, Macedonia Tourism infrastructure in the city of Ohrid -Current situation and perspectives A comparative study of Portuguese and Serbian tourism markets Author(s) Slobodan Čerović, Dragoljub Barjaktarović, Miroslav Knežević Tanja Armenski, Vanja Dragićević, Larry Dwyer, Ljubica Knežević Cvelbar, Tanja Mihalič Jovan Popesku, Danijel Pavlović Silvana Đurašević Vesna Spasić, Danijel Pavlović Ninela Kordić, Radmila Živković, Jelena Stanković, Jelena Gajić Slavka Drašković Ivana Brdar, Vladimir Džamić, Tijana Radojević, Jelena Đorđević Boljanović, Gordana Dobrijević Slobodan Čerović, Predrag Vukadinović, Miroslav Knežević Slobodan Ivanović, Romina Alkier, Vedran Milojica Verka Jovanović, Melita Jovanović Tončev Simonida Vilić, Tatjana Dujaković Nako Taskov, Tanja Angelkova Petkova, Marija Magdinceva Sopova, Dejan Metodijeski Zoran Strezovski, Sasko Gramatnikovski Nikola Minić, Vitor Gomes Rodrigues, Catarina Ferreira Dias Dinis, Ivana Stević

5 Session B (12:00-15:00 h) lecture hall 015 COMPETITIVENESS FACTORS OF TOURISM ENTERPRISES Radmila Živković / Jasmina Gržinić Title of the paper Author(s) Analiza područja poslovnog odlučivanja hotelskih preduzeća u Republici Srbiji Strategije i modeli formiranja cena u sektoru usluga smeštaja Arhitektura kao faktor kvaliteta hotelskog proizvoda Održiva stopa rasta hotelskih i ugostiteljskih preduzeća u Srbiji Upravljanje reputacijom - Ključna komponenta kvaliteta u hotelijerstvu Upravljanje online zajednicama u hotelijerstvu Upravljanje online komunikacijom s korisnicima hotelskih usluga Koncept kreativnog grada u funkciji unapređenja razvoja hotelijerstva u Novom Sadu Bankruptcy risk exposure of Serbian hotels in the period Ocena finansijske sposobnosti hotelskih preduzeća koja gravitiraju gradskim turističkim centrima u Republici Srbiji Globalization and change in consumer behaviour The impact on business of travel agencies What makes a successful hotel reputation management strategy: A qualitative research on TripAdvisor hotel reviews Indikatori konkurentnosti CONDO hotela Low-cost flights and tourism: Development and changes from Bergamo-Orio AL Serio international airport Impact of sustainability on developing strong brands in tourism Slobodan Čerović, Nikica Radović Goranka Knežević, Jasmina Gržinić, Vule Mizdraković, Predrag Vukadinović Đorđe Čomić Zoran Jović, Kosana Vićentijević, Zoran Petrović Ljiljana Kosar, Nikolina Kosar Radmila Živković, Angelina Njeguš, Jelena Gajić, Ivana Brdar, Ivana Mijajlović Saša Mašić Tamara Kliček, Tatjana Vanić Vule Mizdraković, Goranka Knežević, Nenad Stanić Nataša Jovanović, Miloš Jovanović, Nikola Jovanović Tatjana Cvetkov Čikošev, Andriela Vitić-Ćetković Edina Ajanović, Beykan Çizel Jovan Vukotić Andrea Macchiavelli, Andrea Pozzi Milivoj Teodorović A comparative analysis of hotel financial performance Dušan Borovčanin

6 Session C (12:00-15:00 h) lecture hall 016 RESOURCES AS A FACTOR OF TOURISM DESTINATION COMPETITIVENESS Verka Jovanović / Alon Gelbman Title of the paper Ponuda autentične hrane kao uslov za razvoj gastronomskog turizma Sustainable community based heritage tourism: A model of success in the old city of Nazareth Podsticajna putovanja i poslovni turizam kao elementi razvoja destinacija geonasleđa Srbije Podela odgovornosti između učesnika u održivom turizmu Uloga opservatorija u održivom razvoju turizma The trends of rural tourism research in the past fifteen years Primena EuroGites standarda za procenu kvaliteta usluga u agroturizmu Analiza kvaliteta u vojvođanskim restoranima Turizam zasnovan na baštini: Ideološki procesi i implikacije The case study of Louvre-Lens: regional regeneration through cultural innovation Reinterpretation of natural and cultural heritage symbiosis as a tool for sustainable tourism development in Belgrade Upravljanje kulturnim resursima u funkciji unapređenja ponude kulturnog turizma Vrnjačke Banje Gorges in the Municipality of Pirot Potential for geotourism development in South-East Serbia Modern human resource management: An example of hotel Zira Značaj obrazovanja ljudskih resursa u hotelijerstvu Author(s) Bojana Kalenjuk, Dragan Tešanović, Snježana Gagić, Irma Erdeji, Maja Banjac Alon Gelbman, Daniel Laven Milan Čulić, Bojan Zečević, Igor Kovačević Marija Kostić, Melita Jovanović Tončev Renata Pindžo Orsolya Szabó Marko D. Petrović, Snježana Gagić, Željko Bjeljac, Dunja Demirović, Karolina Simat Snježana Gagić, Ana Jovičić, Irma Erdeji, Bojana Kalenjuk, Marko Petrović Miloš Ničić Elena Borin, Ivan Paunović Sanja Iguman Milena Podovac, Melita Jovanović Tončev Milica Began, Tamara Višnić, Predrag Obradović Jelena Petrović, Pero Petrović Mirjana Šekarić, Marina Milovanović, Marina Kostić, Jelena Šekarić Sotirovski Virtual Session (on-line) All participants can visit the following link: for full access to presentations submitted under a virtual section, during and after the conference.

7 Contact President: Milovan Stanišić, Ph.D Phone: Organization: Jovan Popesku, Ph.D Phone: Secretary: Danijel Pavlović, MSc

8 SITCON SINGIDUNUM INTERNATIONAL TOURISM CONFERENCE Address: Singidunum University, 261a Kumodraška Street (Boulevard Peka Dapčevića), Belgrade, Serbia

SITCON SINGIDUNUM INTERNATIONAL TOURISM CONFERENCE CULTURE, HERITAGE AND TOURISM DEVELOPMENT CONFERENCE AGENDA

SITCON SINGIDUNUM INTERNATIONAL TOURISM CONFERENCE CULTURE, HERITAGE AND TOURISM DEVELOPMENT CONFERENCE AGENDA SITCON CULTURE, HERITAGE AND TOURISM DEVELOPMENT CONFERENCE AGENDA October 12, 2018, Belgrade, Serbia 261a Kumodraška Street (Boulevard Peka Dapčevića), 11000 Belgrade, Serbia SITCON presents INTERNATIONAL