Projekat Prezentacija je zaštićen je zaštićena autorskim autorskim pravom pravom u vlasništvu u vlasništvu agencije agencije Moment United / Srbija Mo

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16 CONTENT 1.0 MERCHANDISING ORGANIZATION 2.0 REPORTING 3.0 MERCHANDISING PROJECTS 4.0 LOYALTY PROJECTS 5.0 BRANDING PROJECTS 6.0 THE PROJECT WE ARE MOST PROUD OF 7.0 DESIGN, PRODUCTION AND POS&POP MATERIAL DISPLAY 8.0 INNOVATIONS IN MERCHANDISING

17 1.0 UNITED MOMENT MERCHANDISING ORGANIZATION

18 The organization is divided into 5 phases: CLIENT MOMENT MERCHANDISING SUPERVISOR MOMENT MERCHANDISING COORDINATOR FIELD FORCE Criterion definition Brief forming Strategy and merchandising plan inception Activity control Client communication CE creation according to activity plan Merchandising team training Distribution control Everyday activities control Market analysis MOMENT MERCHANDISING TEAM Merchandising team briefing on the adopted dynamics Distribution organization Merchandising team communication Data gathering in sales objects Communication with employees Reports, photographs and field comments transfer Reports, photographs and field comment gathering Report control Report consolidation Merchandising activities evaluation Improvement

19 PROJECT SUPERVISOR FIELD CONTROL MERCHANDISING MANAGER (project supervisor) Controls the work of internal supervisor as well as merchandiser's. Keeps daily watch over their work, suggests, oversees and relays the information two-way (client-merchandiser) Creates daily reports as well as monthly and quarterly evaluations to the client Communicates daily with the client, sales representatives, controller, merchandisers. INTERNAL SUPERVISOR (controller) Shows up unannounced at sales objects visited by merchandisers Controls the uphold of the standards, SKU number, shelf placement, POS material display, FIFO shelf and stock standards, sales object hygiene, stock, requisitioned goods. Photographs and creates reports on his i.e. merchandiser's work.

20 MERCHANDISER'S EQUIPMENT

21 MERCHANDISER'S EQUIPMENT

22 MERCHANDISER'S EQUIPMENT

23 Our merchandising brings about benefits for your products: successful product distribution active brand image of the product boost and increase in sales consumer loyalty TRANSFEROM DOBRIH IDEJA TRANSFORMIŠEMO PROSTOR!

24 TRANSFORM YOUR MERCHANDISING AND YOU'LL TRANSFORM YOUR BUSINESS.

25 2.0 REPORTING THROUGH SOFTWARE

26 MERCHANDISING SOFTWARE simple app installation on mobile phones, tablets and PCs report tracking over mobile phones, tablets and PCs

27 MERCHANDISING SOFTWARE The application includes cities and sales objects database, subject to change and supplementation on demand by client. Reports can be tracked through PCs, tablets and mobile phones, at any moment. The database keeps older reports, which can be reviewed over and over again.

28 MERCHANDISING SOFTWARE DATABASE FORMATION DISTRIBUTION BY SKU/OUR PRODUCT AND COMPETITION'S SKU REGION WEST EAST BELGRADE NORTH SOUTH CENTRAL CITY KRAGUJEVAC POZAREVAC BEOGRAD NOVI SAD NIS SABAC SREMSKA KRALJEVO SMEDEREVO PANCEVO SUBOTICA ALEKSINAC MITROVICA V.BANJA S.PALANKA ZRENJANIN PIROT LOZNICA TRSTENIK V.PLANA VRSAC LESKOVAC NOVA PAZOVA KRUSEVAC OBRENOVAC SOMBOR VRANJE STARA PAZOVA CACAK ARANDJELOVAC APATIN PROKUPLJE MLADENOVAC ALEKSANDRO UZICE JAGODINA VRBAS VAC LAZAREVAC PRIJEPOLJE PARACIN SENTA VALJEVO IVANJICA VELIKO KRADISTE KIKINDA BACKA ARILJE KLADOVO TOPOLA G.MILANOVAC BOR ODZACI PRIBOJ KNJAZEVAC BECEJ NOVI PAZAR BELA CRKVA ZAJECAR NEGOTIN BAJINA BASTA CUPRIJA DISTRIBUTION BY REGIONS/CITIES COMPANY BRANDS & COMPETITION BRANDS Heineken 0.25l RGB Carlsberg 0.33l RGB Heineken 0.4l RGB Carlsberg 0.33l CAN Heineken 0.25l CAN Carlsberg 0.5l RGB Heineken 0.5l CAN Carlsberg 0.5l CAN Sol 0.33l OWB Tuborg 0.33l RGB Amstel 0.33l OWB Tuborg 0.33l CAN Amstel 0.5l RGB Tuborg 0.5l RGB Amstel 0.5l CAN Tuborg 0.5l CAN Pils Plus 0.33l OWB Staropramen 0.33l OWB Pils Plus 0.5l RGB Staropramen 0.5l RGB Pils Plus 0.5l CAN Staropramen 0.5l CAN Pils Plus 2l PET Merak 0.33l OWB Pils Plus 1l PET Merak 0.5l RGB Zajecarsko 0.33l OWB Merak 0.5l CAN Zajecarsko 0.5l EURO Merak 2l PET Zajecarsko 0.5l LP Merak 1l PET Zajecarsko 0.5l CAN Lav 0.33l OWB Zajecarsko 2l PET Lav 0.5l RGB Diamond Lav 0.5l CAN Harvest Lav 2l PET Lav 1l PET Jelen 0.33l OWB Jelen 0.5l RGB Jelen 0.5l CAN Jelen 2l PET Jelen 1l PET Apatinsko 0.33l OWB Apatinsko 0.5l RGB Apatinsko 0.5l CAN Apatinsko 2l PET Apatinsko 1l PET

29 MERCHANDISING SOFTWARE DISTRIBUTION BY SALE CHANNEL/OBJECT/FORMAT OFF TRADE KA/ LKA CUSTOMER MERCATOR S DELHAIZE SUPERVE METRO DIS MERCATOR IDEA RODA TEMPO MAXI RO INTEREX UNIVEREXPORT FORMAT CENTAR EXTRA / SUPER MEGAMARKET / DIS+ / CASH&CARRY / EXPRESS EXCLUSIVE HIPERMARKET DUCAN SUPERMARKET MERCATOR MERCATOR HM METRO BEOGRAD 1 - TEMPO VILINE VODE - MAXI ALONSO DIS SUPERVE INTEREX TOŠIN UNIVEREXPORT BEOGRAD - BEOGRAD IDEA BEOGRAD - GANDIJEVA BEOGRAD ZEMUN BEOGRAD EXCLUSIVE BEOGRAD RO 1 BUNAR SUPERMARKET 011 MERCATOR IDEA BEOGRAD - PARTIZANSKE MERCATOR HM NOVI METRO BEOGRAD 2 - MAXI DEDINJE DIS NOVI SUPERVE INTEREX UNIVEREXPORT NOVI SAD - KRALJEVO AVIJACIJE SAD KRNJAČA TEMPO ADA - BEOGRAD EXCLUSIVE SAD RO 2 USTANIČKA (ALBA) MERCATOR METRO BEOGRAD 3 - TEMPO KVANTAŠ - MAXI CVETNI TRG SUPERVE INTEREX UNIVEREXPORT NOVI SAD - LESKOVAC IDEA BEOGRAD - BUL.M.PUPINAMERCATOR HM NIŠ VIDIKOVAC BEOGRAD EXCLUSIVE DIS VRŠAC RO 3 OBRENOVAC (DETELINARA) MERCATOR MERCATOR MM METRO TEMPO HIPERMARKET MAXI CIKA LJUBINA DIS SUPERVE INTEREX ČAČAK MLADENOVAC IDEA BEOGRAD - NEHRUOVA BEOGRAD KRAGUJEVAC VRAČAR - BEOGRAD EXCLUSIVE PANČEVO RO 5 PRELJINA MERCATOR IDEA NOVI SAD - VOJVODE MERCATOR MM MAXI SENJAK DIS SUPERVE INTEREX ČAČAK ZRENJANIN STEPE BEOGRAD VOŢDOVAC METRO NIŠ TEMPO NOVI SAD EXCLUSIVE SMEDEREVORO 6 CENTAR MERCATOR PREMIUM IDEA NOVI SAD - NARODNOG MERCATOR MM NOVI MAXI SARAJEVSKA DIS BEOGRADJANKA FRONTA SAD METRO NOVI SAD TEMPO CACAK EXCLUSIVE POŢAREVAC INTEREX NIŠ IDEA NOVI SAD - RUMENAČKA IDEA KRAGUJEVAC - SVETOGORSKA IDEA KRAGUJEVAC - BUL. KRALJICE MARIJE IDEA SREMSKA MITROVICA IDEA EXTRA BEOGRAD - OMLADINSKIH BRIGADA MERCATOR MM SUBOTICA METRO POŢAREVAC TEMPO NIS MERCATOR MM POŢAREVAC METRO SUBOTICA TEMPO KRALJEVO MERCATOR MM PANČEVO METRO UŢICE TEMPO UZICE MERCATOR MM KRAGUJEVAC METRO ŠABAC TEMPO KRAGUJEVAC MERCATOR MM ŠABAC MERCATOR MM ČAČAK MERCATOR MM BAČKA TOPOLA MERCATOR MM SMEDEREVO MERCATOR MM SMED.PALANKA MERCATOR MM KRUŠEVAC MERCATOR MM VALJEVO MEGAMARKET CC BEOGRAD TEMPO EXPRESS BEOGRAD TEMPO EXPRESS BEOGRAD TEMPO EXPRESS BEOGRAD TEMPO EXPRESS BEOGRAD TEMPO EXPRESS NOVI SAD TEMPO EXPRESS SUBOTICA TEMPO EXPRESS NIŠ TEMPO EXPRESS JAGODINA DIS LAZAREVAC DIS MLADENOVA C DIS SMED.PALA NKA DIS VELIKA PLANA DIS KRAGUJEVA C DIS JAGODINA DIS KRALJEVO DIS KRUŠEVAC DIS NIŠ DIS KRNJEVO INTEREX ZAJEČAR INTEREX ŠABAC INTEREX VALJEVO

30 MOMENT MERCHANDISE REPORTING SOFTWARE BENEFITS: Quicker field reports, direct from sales objects Easy and simple use Simple report browsing Fast and simple data load and change Account personalization Report with photographs attached Customizable report form Priority tagging Excel and PDF file exports Availability Easy to use Client customizable

31 MOMENT MERCHANDISING REPORTING Daily reporting Requisitioning and delivery of goods In-stock data Out-of-stock data Photo report (before/after the visit) Product exposure Competition Sales promotions

32 MERCHANDISER'S TRACKING GPS positioning (present and historical) on the MS Bing map..

33 MERCHANDISER'S TRACKING Creation mobile computer network (by regions or functions on field, in storage...) and automatic procedures (update).

34 PRODUCT RANGE AND PRICES

35 CONSOLIDATE REPORTS FROM ALL STORES

36 RESULT TRACKING ON ALL PARAMETERS

37 COMPETITION

38 3.0 PROJECTS Merchandising

39 3.1 Client: Project: TGK Full Merchandising support Enterprise: Large distributor of various food products, well-known by the brands such as Stari Beograd fish products, Disney Vitapress kids champagnes on Serbian market for years. Goal: Increase the presence and sale of the products through competition monitoring, continuous supply and good exposure. Results: Monthly rounds: around 565 Total number of sales stores : 36 Results: improved sale, better shelf placement in sales objects

40 Project: TGK Full Merchandising support Products : Complete product portfolio (over 30 products) Canned goods Non-alcoholic kids champagne Confectionery products Pasta Olive oil... Regions: East, South, West, Danube, Central, North Cities: 17 Beograd, Novi Sad, Subotica, Niš,Kragujevac, Pančevo, Čačak, Smederevo, Poţarevac, Jagodina, Leskovac, Sabac, Zrenjanin, Mladenovac, Valjevo, S.Mitrovica, Kraljevo. Sales channels : KA Mercator, DIS, Interex, Delhaize Report delivery: Software

41 Project: TGK Full Merchandising support

42 Project: TGK Full Merchandising support BEFORE AFTER BEFORE AFTER

43 3.2 Client: Project: Medino Full Merchandising support Enterprise: Biggest manufacturer and exporter of honey products in Serbia Goal: Increase the presence and sale of the products through competition monitoring, continuous supply and good exposure Results: Monthly rounds : around 258 Total number of sales objects : 40 Results: sale, better shelf placement in sales objects, clear market positioning

44 Project: Medino Full Merchandising support Regions: East, South, West, Danube, Central, Nort h Cities: 14 Beograd, Novi Sad, Subotica, Niš, Kragujevac, Pančevo, Čačak, Kruševac, Smederevo, Poţarevac, Velika Plana, Smederevska Palanka... Sales channels: KA Dis, Delhaize, Vero, Mercator Competition: Aza Med, Maja Med, Biomed, Mijailović... Report delivery: Software

45 Project: Medino Full Merchandising support

46 Project: Medino Full Merchandising support BEFORE AFTER

47 3.3 Client: Project: OmKafa Full Merchandising support Enterprise: Products based on natural sweeteners and soya, the only on our market, as well as lean coffee and milk drinks. They hold the third place on the Serbian coffee market, with considerably bigger aspirations, which they will achieve through quality coffee and affordable prices. Goal: After the termination of collaboration with the distributor, United Moment Merchandising represented the complete network of commercial-merchandising activities as the trusted a agency in field. Results: Monthly rounds : around 886 around Total number of sales objects : 428 Results : improved sale, consistent bull's-eye zone shelf placement, primary and secondary positions.

48 Project: OmKafa Full Merchandising support Regions: East, South, West, Danube, Central, North Cities: 42 Beograd, Novi Sad, Subotica, Niš,Kragujevac, Pančevo, Čačak, Smeder evo, Poţarevac, Jagodina, Leskovac, Sabac, Zrenjanin, Mladenovac, Valjevo, S.Mitr ovica, Kraljevo, Krusevac, Zajecar, Vranje, Uzice, Vrsac, Kikinda, Sombor, Apatin, Vrbas, Kula, Indjija, Paracin Sales channels : KA Roda, Mercator, Idea, Interex, Gomex, Univerexport. Competition : Third position on the Serbian coffee market, after Grand kafe and Don kafe. Trying for the first place through low prices and excellent quality of the coffee. Mechanisms: : Competition observation, POS material display, focus on priority regions. Report delivery: Software

49 Project: OmKafa Full Merchandising support

50 Project: OmKafa Full Merchandising support BEFORE AFTER

51 3.4 Client: Project: InSistem Full Merchandising support Enterprise : Pioneering in the sale of grains and dried fruits Goal: Increase the presence and sale of the products through competition monitoring, continuous supply and good exposure. Results: Monthly rounds: around 156 around Total number of sales objects: 33 Results: product listing (over 30 products), improved sale, better positioning, prime space in sales objects, clear positioning on the market.

52 Project: In Sistem Full Merchandising support Goal: Regaining the leading position on the market. Regions: East, South, West, Danube, Central, North Gradovi: 20 Beograd, Novi Sad, Subotica, Niš,Kragujevac, Pančevo, Čačak, Smederev o, Poţarevac, Jagodina, Leskovac, Sabac, Zrenjanin, Mlade novac, B.Topola, B.Palanka, Valjevo, S.Mitrovica, Kraljevo, Kruševac... Sales channels: KA Roda, Mercator HM Competition: Florida Bel and Marbo Produkt were not present on the market for a good number of years when IN Sistem was the leader. Report delivery: Software

53 Project: InSistem Full Merchandising support BEFORE AFTER

54 3.5 Client: Project: Repro Trade Full Merchandising support Enterprise: Dobra ovsena kaša is the best selling product, of the best quality and well known in its category. Repro Trade chooses healthy, organic products, bearing in mind the health of the consumers. Has over 150 bar codes for health food in its assortment. Goal: Product listing, requisitioning, sale analysis, better positioning, sale boosting. Results: Monthly rounds: around 2054 Total number of sales objects : 798 Results: market scanning, improved sale, better positioning, prime space in sales objects.

55 Project: Repro Trade Full Merchandising support Regions: East, South, West, Danube, Central, North Cities: 45 Beograd, Novi Sad, Subotica, Niš,Kragujevac, Pančevo, Čačak, Smederevo, P oţarevac, Jagodina, Leskovac, Sabac, Zrenjanin, Mladenovac, Valjevo, S.Mitrovica, Kraljevo, Krusevac, Zajecar, Vranje, Uzice, Vrsac, Kikinda, Sombor, Apatin, Vrbas, Kula, Indjija, Paracin Sales channels: KA Roda, Mercator, Idea, Delhaize, Interex, Gomex, Univerexport Competition: Da naravno, PL and Moja ovsena kasa represent the only competition. Their market share, quality and ingredient list are way behind the Repro Trade assortment. Mechanisms: POS material display and parasite display shelves, suggesting the slow-selling products, product condition inventory. Report delivery: Software

56 Projekat: Repro Trade Full Merchandising support BEFORE AFTER

57 3.5 Client: Project: Lomax Full Merchandising support Enterprise: Brand "LMX" is among the five leading brands in the domestic market in its field. Besides LMX brands, Lomax Compnay is the exclusive distributor for some of the most famous multinational companies - Johnson Wax, Colgate Palmolive Adria and many others. The main activity is import and distribution of consumer goods. Goal: Iincrease the presence of products in the KA stores and increase sales. Results: Monthly rounds: around 610 Total number of sales objects : 51 Results: market scanning, improved sale, better positioning, prime space in sales objects, requisition...

58 Project: Lomax Full Merchandising support Regions: North, West, South, Belgrde Cities: 8 Beograd, Novi Sad, Niš, Kraljevo, Čačak, Kikinda, Bačka Topola, Sombor. Sales channels: KA Roda, Mercator, Idea, Delhaize, Interex, Univerexport Competition: Becutan on baby cosmetics assortment, all domestic brands for regular cosmetics... Mechanisms: Parasite display shelves, suggesting the slow-selling products, Oout of stock, product condition inventory, suggestions for requisition. Report delivery: Software

59 3.5 Client: Project: Kuč company Full Merchandising support Enterprise: KUČ Company is one of the famous milk producers in Serbia. Their products can be seen in Russia, FYR Macedonia, BiH and Montenegro. Beside milk and yogurth, this company is first in Serbia which officialy lanch product Paprika in sour cream. Goal: Product listing, requisitioning, sale analysis, better positioning, sale boosting. Results: Monthly rounds: around 332 Total number of sales objects : 25 Results: market scanning, improved sale, better positioning, prime space in sales objects, product return listing.

60 Project: Kuč company Full Merchandising support Regions: East, South, West, Danube, Central, North Cities: 45 Beograd, Novi Sad, Subotica, Niš,Kragujevac, Čačak, Smederevo, Poţarevac, Jagodina,Šabac, Zrenjanin, Mladenovac, Valjevo, Kraljevo, Kruševac, Uzice... Sales channels: KA Roda, Mercator, Idea, Delhaize Competition: IMLEK as lider on market, also Granice and Meglee. Mechanisms: Sthe slow-selling products, product condition inventory, Out of stock. Report delivery: Software

61 3.5 Client: Project: Mamas Full Merchandising support Enterprise: Domestic product from Macedonia with high quallity jar and delicious taste. Traditional recipes for sweet and salt products with accent on chutney (ajvar). Goal: Screening market for Mamas products. Results: Monthly rounds: around 400 Total number of sales objects : 400 Results: market scanning and report

62 Project: Mama s Full Merchandising support Regions: Belgrade City: 1 Beograd Sales channels: Delhaize Competition: Screening of MAMAS products after listing their products in Delhaize system, checking number of faceing and prices for each of MAMAS products. Mechanisms: Screening of MAMAS products after listing their products in Delhaize system, checking number of faceing and prices for each of MAMAS products. Report delivery: Software

63 4.0 PROJECTS Loyalty

64 4.1 Client: Project: Trade Loyalty Program United Serbian Breweries Goal: Raising the loyalty level among USB and retail sale owners, improving the positioning, visibility and stock supply of USB products in retail sale Results: Rounds total: 8340 Total number of retail sale objects: 1390

65 Project: Trade Loyalty Program United Serbian Breweries Regions: East, South, West, Danube, Central, North Mechanism: Every retail store visited twice a month Communication: Trade letter, booklet Sales channel: TT

66 Project: Trade Loyalty Program United Serbian Breweries

67 4.2 Client: Project: Amstel Premium Pilsner & Jumbo peanut sampling promo Goal: Boost the sales by implementing the Amstel cross category promotion mechanism. Results: Rounds total: 217 Peanut sampling: kesica

68 Project: Amstel Premium Pilsner & Jumbo peanut sampling promo Regions: East, South, West, Danube, Central, North Mechanism: Jumbo 25 g peanut bag placed on Amstel bottle (0.5 RGB and 0.33 l OWB) Communication: poster, shelf communication Sales channel: KA IDEA, Delhaize, Vero

69 Project: Amstel Premium Pilsner & Jumbo peanut sampling promo

70 4.3 Client: Project: Amstel 3+1 Mistery shopper Goal: POS material display control in HoReCa channel (table tent, poster, TV header) Results: Rounds total: over 800

71 Project: Amstel 3+1 Mistery shopper Mechanism: control of HoReCa interiors and exteriors, photographing the displays as well as elements without POS material. Regions: East, South, West, Danube, Central, North Cities: Beograd, Novi Sad, Kragujevac, Niš, Čačak, Kraljevo, Kr uševac, Subotica, Uţice, Jagodina,Poţare vac, Smederevo, Vršac, Zrenjanin...

72 Project: Amstel 3+1 Mistery shopper

73 4.4 Client: Project: Kafana Promo Zaječarsko and Pils Plus Goal: HoReCa channel consumer motivation to collect beer caps and win valuable prizes Results: Rounds total: over 800 Cities: 68 Caps gathered: over

74 Projectt: Kafana Promo Zaječarsko and Pils Plus Mechanism: arranging the bottles and boxes on locations where caps are to be collected gathering of bottles and boxes from the said locations processing the gathered material awarding the owners of the restaurants Regions: East, South, West, Danube, Central, North Cities: Beograd, Novi Sad, Subotica, Vranje, Leskovac, Bujanovac, Kruševac, Smederevo, Novi Pazar, Backa Topola...

75 Project: Kafana Promo Zaječarsko i Pils Plus

76 5.0 PROJECT Branding

77 5.1 Client: Project: Top Villages Branding - Zajecarsko beer HoReCa restaurants branding - Montenegro Results: Serbia branding: 230 Montenegro branding: 6

78 Project: Top Villages Branding - Zaječarsko beer Regions: East, South, West, Danube, Central, Nor th Mechanism: Replacing the old foil on shop windows and doors Cities: Beograd, Novi Sad, Subotica, Niš, Kragujevac, Čačak, Kruševac, Valjevo, Poţarevac

79 Project: Belgrade HoReCa Branding - Zaječarsko beer

80 Project: HoReCa outlet Heineken Branding / Montenegro

81 6.0 THE PROJECT WE ARE MOST PROUND OF COCA COLA CLUB 2014

82 Project Coca Cola Club 2014 Duration: 9 months Countries: Serbia and Montenegro Number of TT objects:serbia 2500, Montenegro 150

83 Project Coca Cola Club 2014 Assignment: Mystery shoppers: Serbia - 8, Montenegro - 1 Object scanning: survey, on the spot CC Club, Mystery shoppers gather information monthly at different time frames - once a month. Every mystery shopper must be provided with a car Every car is furnished with GPS tracking device Software and dedicated web portal put up and maintained for daily tracking/reporting during the project duration (afterwards, the software ownership goes to CCH) Information transmitted through PDA device on daily bases in real time by mystery shopper Prize ordering and delivery by mystery shopper from the ditribution center in every region Monthly reports to CCH management on the ongoing process by the SPV, reports on project implementation, ordering and prize delivery GPS reporting on monthly basis Since CCH is the distributor to Heineken brewery, the brewery also participates with all its brands

84 SOFTWARE Center - Photos Center - Report Center - Poll Center Route

85 PDA DEVICE AND APPLICATION PDA POLL LAYOUT PDA - CREATING PICTURES PDA INSIGHT CODEBOOK

86 GPS CAR TRACKING REPORTING Position of mystery shoppers (during the whole project)

87 POSTER CARTOLINE PRICE TAG CAPTURE ATTENTION EARLY DRIVE ENGAGEMENT AND SHOPPABILITY MUST HAVE 2 DOORS SSD 2L MUST HAVE SSD RACK ROSA/NCB NEXT SSD ROSA NESTEA ENERGY SSD 1,25L/ 2x1,25L Next 1/1.5L Nestea1,5L Buci 0,2L Beer 0,5L ACTIVATE TO CAPTURE UNPLANNED PURCHASE CC CLUB 2014 REPORTING Points are added on top of OBPPC and RED PoS defined for L&T channel POP 1 0 Transition zone COOLERS Destination zone Impulse zone PBS SECONDARY POSITIONS with new booklet for customers with detailed information what was NEW in 2014? 1 Beer category participation 2 Additional points for POP placement 3 New prizes ACTIVATED OUTLETS Platinum 219 Gold 1404 Silver 692 Bronze 28 PLAT. 206 GOLD OLD SILVER 318 BRONZE 12 IRON 0 PLAT. 13 GOLD 319 SILVER NEW BRONZE 16 IRON 0

88 percentage percentage CC CLUB 2014 REPORTING 80.00% 60.00% 40.00% 20.00% 0.00% Criterion percentage for FV question by rounds I II III IV V VI VII FV 52.83% 61.96% 61.75% 56.61% 64.59% 61.54% 64.34% 40.00% 30.00% 20.00% 10.00% 0.00% Criterion percentage for FV question by rounds I II III IV V VI VII FD 26.95% 31.96% 32.62% 30.57% 35.54% 34.14% 36.32%

89 CC CLUB 2014 REPORTING COOLERS PERMANENT SECTIONS SECONDARY POSITIONS Points for cooler door pts Points for permanent sections pts Points for secondary positions pts Average points per outlet per month 302,49 pts Average points per outlet for whole period 1814,97 pts Points for permanent Points for cooler door pts Points for POP pts sections pts

90 percentage percentage percentage CC CLUB 2014 REPORTING 80.00% 60.00% 40.00% 20.00% 0.00% Criterion percentage for FV question by rounds I II III IV V VI VII FV 52.83% 61.96% 61.75% 56.61% 64.59% 61.54% 64.34% Criterion percentage for FD question by rounds 40.00% 20.00% 0.00% I II III IV V VI VII FD 26.95% 31.96% 32.62% 30.57% 35.54% 34.14% 36.32% Criterion percentage for POSM question by rounds 60.00% 40.00% 20.00% 0.00% I II III IV V VI VII POSM 22.23% 27.28% 29.83% 29.62% 36.98% 38.13% 38.91%

91 PHOTO REPORT COCA COLA HELLENIC - HEINEKEN SERBIA

92 RESULTS - MONTH TOTAL: 9 - MISTERY SHOPPER TOTAL: Serbia 8, Montenegro 1 - OBJECTS TOTAL: ROUNDS TOTAL : POINTS GAINED TOTAL : PRIZES PRESENTED: RECOMMENDATIONS FOR: IMPROVEMENT IN PRIZE PRESENTATION IMPROVEMENT OF LOYALTY CC CLUB PROGRAMME SOFTWARE IMPROVEMENT IMPROVEMENT AND EXPANSION OF OBJECTS DATABASE

93 7.0 PROJECTS POS&POP

94 ALEVA AD Positioning suggestion for stripes / parasites in atypical places, secondary positions

95 ALEVA AD Shelf suggestion for secondary positions in KA objects

96 GRAND KAFA Strategy and creation of new visual and communication standards for coffee display in retails

97 GRAND KAFA Strategy and creation of new visual and communication standards for coffee display in retails

98 GRAND KAFA Strategy and creation of new visual and communication standards for coffee display in retails

99 8.0 INNOVATIONS IN MERCHANDISING

100 Merchandising Simulation. Creation of 3D simulation of new shelving with Product arrangement and interactive walk-through and product viewing.

101 Flag Line. Communicate whit your shelf more than your Packaging can.

102 Interactive Merchandising. Talking window. Talking shelf. POSM playing music Shelves releasing perfume (We literally jump off of the shelf of create absolute visual and audio enjoyment for the consumer)

103 CityLight store. Be the first. Be ahead of the others. Create your interactive shelves with the application that allows shopping!

104 Thank you for your time. Aleksandra Dubceka 26b, Beograd, Srbija

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