Latitudes Rewards Program Enhancements: Frequently Asked Questions

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Briana Harrison
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1 Latitudes Rewards Program Enhancements: Frequently Asked Questions To make it easy for you to receive special loyalty offers, onboard benefits and Norwegian Cruise Line news, we enroll all guests who have cruised with us and who are at least 18 years of age in our Latitudes Rewards program within 48 hours after you have completed a sailing. No action is required on your part and your membership and rewards in this exclusive program are automatic. As of February 3, 2017, we are making changes to our Latitudes Rewards program to reward all members while offering our most exclusive benefits to our most loyal guests. Below are the FAQs that correspond to our new program. Latitudes Rewards Program 2017 Enhancements When does the new program take effect? The new program will take effect February 3, All sailings that begin February 3, 2017 will be under the new program. Why is the program being changed? The Latitudes Rewards program is being refreshed to ensure we are always offering appealing and relevant benefits to our loyal guests. We have listened to our guests and are making changes based on their feedback. Rewards Points/Tier Levels What are Rewards points? Rewards points are the points you earn in the Latitudes Rewards program to gain tier level status. How do I earn Rewards points? You will earn one point per cruise night and an additional point per night if you book in a Suite* or in The Haven, or if you book with a Latitudes Rewards Insider Offer. *For full fare Suites booked at the time the reservation was originally made. Does not include mini-suites. Does not apply to upgrades or upsells. If you receive a free or discounted upgrade to a Suite or The Haven, you will not receive Suite points. Rewards points are not applied for Cruisetour nights or hotel stay nights. Guests sailing with Friends & Family rates and/or Casino cruises will earn points. IMPORTANT UPDATE: Effective February 1, 2016, we can only credit your Latitudes account with missing points for cruises taken within the last 12 months. Does the new program affect the way I earn points? You will still earn one point per cruise night and an additional point per night if you book in a Suite* or in The Haven, or if you book with a Latitudes Insider Offer. We will no longer offer the additional point for booking nine months or more in advance. For 2017 cruises that were booked prior to February 3, 2017, the additional point will still apply; any cruise booked on or after February 3, 2017 will not qualify for the extra point.

2 How many points are needed to reach each tier level? For cruises before February 3, 2017: Tier Cruise Points Bronze 1-19 Silver Gold Platinum 76+ Special milestone gifts are provided for guests who achieve 250, 500, 700 and 1,000 points. For cruises on or after February 3, 2017: Tier Cruise Points Bronze 1-29 Silver Gold Platinum Platinum Plus Ambassador 700+ How does the new point structure affect the tiers? Bronze: Guests will continue to become a Bronze member after their first cruise with Norwegian, and will now remain Bronze members until they graduate to Silver at 30 points. Silver: With the new program, guests who have between points will be Silver members. If you have between points by February 3, 2017, you will remain a Silver member. All Silver members will now need 55 points to graduate to Gold, regardless of how many points they have today. Gold: With the new program, guests who have between points will be Gold members. If you have between points by February 3, 2017, you will remain a Gold member. All Gold members will now need 80 points to graduate to Platinum, regardless of how many points they have today. Platinum: With the new program, guests who have between points will be Platinum members. If you have between points by February 3, 2017, you will remain a Platinum member. All Platinum members will now need 175 points to graduate to Platinum Plus, regardless of how many points they have today. Platinum Plus: Congratulations! The Platinum Plus tier has been created just for our loyal guests who have earned points.

3 No action is required on your part, just get ready to enjoy the new benefits and exclusivity of this new tier on your next cruise. Ambassador: Congratulations! The Ambassador tier has been created just for our loyal guests who have earned 700+ points. It is our highest tier in the Latitudes Rewards Program and specifically designed to reward our most loyal guests. No action is required on your part, just get ready to enjoy the new benefits and exclusivity of this top tier on your next cruise. Why is the way I earn points changing? The number of points to reach each tier are changing to make the program more exclusive and to offer improved benefits for every single tier. If I book a cruise in 2016 but sail in 2017, which point structure will apply to me? All sailings as of February 3, 2017 will fall under the new point structure. When are Rewards points applied to my account? Rewards points are applied to your account after you return from your cruise. Points will be applied within 48 hours after you have completed a sailing. Latitudes Rewards REWARDS POINTS & BENEFITS We've enhanced the Latitudes Rewards program. It is now divided into six tiers: Bronze, Silver, Gold, Platinum, Platinum Plus, & Ambassador. As a member, you receive one rewards point for every night you cruise with us. You earn an additional point per night for booking in a Suite* or in The Haven or booking with a Latitudes special offer. Plus, you re entitled to exclusive offers and onboard benefits which you can review below. The more you cruise with us, the more loyalty points you earn, and the more onboard benefits you ll enjoy. Rewards Point Structure Tier Rewards Points Bronze 1-29 Silver Gold Platinum Platinum Plus Ambassador 700+

4 Ways To Earn Rewards Points Earn 1 point for every cruise night. Earn 1 additional point per night for booking in a Suite* or in The Haven. Earn 1 additional point per night when booking a Latitudes Rewards Insider Offer. Latitudes Rewards TIER BENEFITS Bronze Silver Gold Platinum Platinum Plus Ambassador Priority Check-in At The Pier Keycard Recognition NEW! Bottle Of Sparkling Wine (per stateroom) Onboard Discounts In Duty-Free Shops 1 10% 15% 15% 15% 15% 15% Additional Internet Minutes 2 15 free Internet minutes with 100-minute Internet package purchase and 30 free Internet minutes with 250-minute Internet package purchase Free Work Of Art For Attending Art Auction Onboard Latitudes Rewards Representative Monthly Latitudes Rewards Insider Offers on Select Sailings (varies for International guests) Complimentary Latitudes Rewards Online Magazine

5 Bronze Silver Gold Platinum Platinum Plus Ambassador Exclusive Cocktail Party 3 NEW! Onboard Discounts On Shore Excursions 4 10% 10% 10% 15% 20% RICHER! Onboard Discounts On Photos 20% 25% 30% 30% 30% RICHER! Onboard Discounts On Spa Signature Treatments While The Ship Is In Port 15% 20% 25% 25% 25% NEW! Bottled Water (per member) 1 bottle 1 bottle 2 bottles 2 bottles RICHER! Laundry Service 50% off 1 bag 1 free bag 1 free bag 1 free bag Priority Tender Tickets (for applicable ports) Priority Disembarkation (only available to U.S. Citizens and benefit varies for international guests) NEW! Priority Embarkation Dinner for Two at Cagney's or Le Bistro with a Bottle of Wine 5 (per stateroom) Dinner for Two at Moderno or La Cucina 5 (per stateroom) NEW! Free Internet Minutes 6 30 free 60 free 100 free

6 Bronze Silver Gold Platinum Platinum Plus Ambassador minutes minutes minutes Chocolate-Covered Strawberries (per stateroom) Behind-the-Scenes Ship Tour 3 Concierge Service to assist you with specialty restaurant, entertainment and shore excursion reservations NEW! Dinner with Officers 3 NEW! Priority Restaurant & Entertainment Seating (subject to availability) NEW! Complimentary 7-Day Cruise 1 Discount available in duty-free shops on all Norwegian logo merchandise. Cannot be combined with another additional discount or coupon. On Pride of America only, discount on any item excluding sale items, alcohol, tobacco, Na Hoku jewelry and onboard entertainer products (including their CDs and DVDs). 2 Bronze and Silver guests aboard Norwegian Breakaway will receive 20 free MB's with 1,000 MB Internet package; 10 free MB's with 300 MB Internet package. Latitudes Rewards Internet benefits cannot be combined with other Internet promotional offers. 3 Guest must come to the CruiseNext desk in the Atrium by 9pm on the first day of the cruise for details on when and where the event is to take place. For Pride of America, come to the CruiseNext desk in the Atrium by 9pm on the second day of the cruise. 4 Shore excursion discounts are not reflected in the shopping section of MY NCL on ncl.com. You will see the discount in the shopping cart and upon check out in My NCL on ncl.com. 5 Benefit entitles each guest to one appetizer, one entrée and one dessert of your choice. Entrée items up to $20 are covered. For items over this amount, an upcharge will be added to your onboard account. Entrée item Côte De Boeuf Pour Deux in Le Bistro, is a shared dish and will be treated as two entrées. 6 Guests aboard Norwegian Breakaway will receive free MB s; 30 MB s for Platinum guests, 60 MB s for Platinum Plus guests and 100 MB s for Ambassador guests. For reservations made before February 3, 2017, present your

7 keycard in the Internet Café to receive your free Internet minutes. For reservations made on or after February 3, 2017, your free Internet minutes will be automatically added to your onboard account. Note: Present your keycard to receive the following benefits and discounts: Onboard discounts, additional Internet minutes with an Internet package purchase, free artwork for attending the art auction, exclusive cocktail party, priority tender tickets, priority embarkation, priority disembarkation, behind-the-scenes ship tour, concierge service, dinner with officers and priority restaurant and entertainment seating. Note: Onboard Discounts are available on all sailings. All other benefits are available on sailings 5 days or longer. Note: We can only credit your Latitudes Rewards account with missing points for cruises taken within the last 12 months.

LOYALTY HAS ITS PRIVILEGES

LOYALTY HAS ITS PRIVILEGES WHAT IS LATITUDES REWARDS? Latitudes Rewards is our way of saying thank you to our most loyal guests. Members enjoy exclusive onboard benefits, special offers and more. We re