Company Profile. About Celestyal Cruises. Our Mission. Our Values. Honesty. Respect. Teamwork. Trust

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1 Company Profile About Celestyal Cruises Celestyal Cruises is the only home-porting cruise operator in and the preeminent cruise line serving the Greek Islands and East Mediterranean. The company perates five mid-sized ships, each one cosy enough to provide a highly personal service. Every cruise focuses on true cultural immersion, offering an authentic experience of the regions in which the vessels sail. Our Mission Is to offer our passengers an amazing personalized experience where they will live, feel and taste the best each region has to offer through a unique journey of authentic moments! With our medium-size, cozy vessels, we can take you to all the famous destinations as well as all the unspoiled hidden gems of the Eastern Mediterranean. Join us and we promise you an unforgettable journey! Our Values What makes it possible to achieve our vision is our adherence to our values. A company is only as good as the values its management and staff embody every day, in every interaction, both with customers and with fellow employees. Our values are simple: Honesty We strive for integrity, truthfulness and straight forwardness and we expect our people to act accordingly. Respect We expect every member of the Celestyal Cruises family to appreciate his or her coworkers and our guests and to treat each of them with consideration, courtesy and kindness. Teamwork We expect every member of staff to work cooperatively with others, both on his or her own team and with all other teams. Trust Reliance on integrity and transparency in all dealings. Having confidence and hope. Maintaining confidentiality where needed. page 1 of 4

2 Sustainability Celestyal Cruises is deeply committed to sustainability and ethical business practice. The company supports the local communities in the destinations it visits, particularly in the field of education. Since 2015, more than 1,000 students on the islands of Milos, Patmos and Ios have enjoyed a journey to knowledge by attending the Museums Program, an initiative by Celestyal Cruises to bring interactive exhibits from the highly respected Herakleidon Museum to remote areas so that students can learn first-hand about the connection between science, art and mathematics. In addition to the above program, Celestyal Cruises supports cultural NGOs as well as promoting entrepreneurship, marine student development and child welfare. ISO certification Following the successful ISO 9001/14001 auditing of three of the company s ships and the company s office, Celestyal Cruises operations are now certified in accordance with ISO 9001/14001 standards. This relates to the entire spectrum of cruise ship management including technical, hotel and crew management; the certifying authority is DNV-GL, which is by far the biggest and most respected classification society in the marine industry. Awards In February 2018 Celestyal Cruises received four Cruise Critic Cruisers Choice Awards: two first place awards, for Shore Excursions and Value, and two second place awards, for Service and Entertainment. In 2017 Celestyal Cruises was given the UK Editors Picks Award for Best Service by Cruise Critic, the world's largest cruise reviews site and online cruise community, as well as four Cruise Critic Cruisers Choice Awards: Best (mid-sized), Embarkation, Entertainment, Shore Excursions and Value. When you strive to be different, it shows: 2018 Creative Awards 2018 "Best Performing Companies" GOLD award in category "Corporate Identity/Corporate Branding", Tourism Awards, GOLD award in category "Sailing", Tourism Awards, GOLD award in category "Travel Experience", Tourism Awards, SILVER award in category "Digital Presence & Online Communication", Tourism Awards. Cruise Critic Cruisers Choice Awards, cruisecritic.com First Place in Categories: Best for Shore Excursions and Best for Value Second Place in Categories: Best for Service and Best for Entertainment page 2 of 4

3 2017 Cruise Critic Cruisers Choice Awards, cruisecritic.com First Place in Categories: Best for Value, Best for Entertainment, Best for Embarkation and Best for Shore Excursions GOLD award in category 8.1 Gastronomic Tourism, for Highlighting Authentic Enogastronomy on board Enogastronomy Themed Cruises, Tourism Awards GOLD award in category 3.2 Guest Service Excellence, for Authentic Greek Hospitality by Celestyal Cruises, Tourism Awards GOLD award in category 1.2 Tourism Season Expanding Initiatives / Greek Tourism Product Enrichment for Tourism Season Expanding Initiatives by Celestyal Cruises, Tourism Awards GOLD award in category 10.1 Corporate Identity / Corporate Reputation Management / Branding, for Building a new Global Brand, Tourism Awards SILVER award in category 10.3 Integrated Marketing Campaign for Celestyal Cruises Integrated Marketing Campaign, Tourism Awards 2016 Best Value For Money Cruise Line, Cruise Critic UK Editors Picks Awards, cruisecritic.co.uk Cruise Line Revelation, Excellence Awards, Cartagena, Spain GOLD award in category 6.1 Cultural Tourism category for the rich program of themed events, Tourism Awards, Athens, SILVER award in category 1.3 Tourism Development/Contribution to National or Local Economy, Tourism Awards, Athens, BRONZE award in category 9.2 Use of Social Media, Tourism Awards, Athens, BRONZE award in category 10.6 Selection, Rewarding & Developing Staff, Tourism Awards, Athens, SILVER award for Managing Organizational Change, at HR Excellence Awards, Athens, SILVER award for Total Reward Management System: Integrated systems of payments, benefits and bonuses, HR Excellence Awards, Athens, SILVER award in category Event Series / Brand Consistency for 2015 Themed Events, Event Awards, Athens, BRONZE award in category Tourism Event for 2015 themed Events, Event Awards, Athens, BRONZE award in category Business Conferences for 2015 Cruise Inn, Event Awards, Athens, Finalist for Continuous Enrichment, On Board and Ashore, Wave Awards, London, Great Britain page 3 of 4

4 2015 Best Communication Strategy, nautical Efkranti Awards GOLD Award for Cruises-Themed Events, Tourism Awards BRONZE Award for Contribution to the National Economy, Tourism Awards BRONZE Award for Contribution to Local Economies-New Destinations, Tourism Awards SILVER for Change Management, HR Community Awards SILVER for Performance & Compensation Management, HR Community Awards SILVER for Motivational & Benefit Policy HR Community Awards SILVER for Corporate Social Responsibility (CSR) HR Community Awards SILVER for Best Human Resources Department, HR Community Awards GOLD for Best Change Management Strategy / Initiative, Boussias Awards SILVER for Best HR Cross-Βorder Practices, Boussias Awards SILVER for Most Effective Total Reward Strategy, Boussias Awards BRONZE for Excellence in Workplace Well-being, Boussias Awards HONORABLE distinction for Excellence in Performance Management Strategy, Boussias Awards page 4 of 4

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