Excursions. Book your excursions in advance... Mar del Sur Apartments. Hola Sun The Cuba Specialist Long Stays & Excursions

Transcription

1 70 Hola Sun The Cuba Specialist Long Stays & Excursions Mar del Sur Apartments Perfect for the budget minded traveller is the Mar Del Sur Apartments, perfect for those seeking stays for 3 weeks or more. LOCATION: 200 meters from the beach in downtown Varadero ACCOMMODATION: 1 Bedroom apartment Air conditioned 2 Twin beds Bathroom with shower Kitchenette Refrigerator Basic kitchen utensils Satellite TV Safety deposit box ($) Balcony or patio 110/220 Voltage FACILITIES: 366 Rooms & apartments in 3 & 4 storey buildings Swimming pool with children s area Beach towels ($) Pool lounge chairs Buffet restaurant Snack bar Bars Convenience store nearby ($) Tour desk ($) Car rental ($) Money exchange ($) Internet & service ($) Beauty salon ($) Massage ($) Telephone: Distance from airport to hotel: 22km (approx 25 min.) Excursions Book your excursions in advance... Price ($ CAD) Excursions ADULTS CHILDREN Days of Operation HAVANA 1 Havana City Tour Daily 2 Excursion to La Moka (Ecotour) Daily 3 Tropicana Show 98 * Daily VARADERO 4 Matanzas City Tour Daily 5 Varasub Daily CIENFUEGOS 6 Swim with The Dolphins Daily, Except Wednesday 7 Sunset Ferry along Cienfuegos Bay Daily CAYO COCO & cayo guillermo 9 City Tour of Moron Tues/Thur 10 Playa Pilar Media Luna (Ecotour) Daily CAMAGUEY 11 Camaguey City Tour Tues/Wed 12 Rancho King (Ecotour) Monday HOLGUIN 13 Holguin Eco and City Tour Tues/Wed/Fri/Sat SANTIAGO de cuba 14 City Tour of Santiago Daily 15 Gran Piedra (Ecotour) Daily Details: All rates are Canadian per person, prepaid to Hola Sun. We advise all clients to contact your destination representative for details on pick up time from the hotel. Transfers included. We also recommend for clients to reconfirm your excursion with our destination representative 24 hours prior. There is no minimum requirement for these optional excursions. All excursions must be purchased in conjunction with air only, ITC package or land only products. Excursions are not sold separately * Children not permitted. Swim with the dolphins and the Tropicana Show excursions do not include transfers. MAR DEL SUR APARTMENTS Double Occupancy 1 Bedroom APARTMENT - EP Departure 28 nights starting from nights staring from 1909 Summer 2008 rates are available, other room categories and flights may be available please ask your travel agent for details. NOT INCLUDED: Transportation related fees (taxes) and Cuban tourist card fees $ per person prepaid to Hola Sun. Cuban departure tax $25 CUC is paid in cash locally. Departure: Prices based on Saturday flights to Varadero on Cubana Airlines. Flights and prices are subject to change without notice. Mar Del Sur Apartments have a minimum requirement of 28 nights up to stays 56 nights. All long stays are on request basis. It requires business hours to confirm. Once confirmed it is 100% non refundable. Additional LONG STAY durations available (42, 49, 56 nights) at select hotels: Santiago de Cuba - Club Amigo Carisol Los Corales, Camaguey - Club Amigo Caracol & Gran Club Santa Lucia, Cienfuegos - Club Rancho Luna & Club Ancon and many more hotels to choose from. Please ask your travel agent for rates.

2 Sun and City Combos Discover the best of two worlds. Hola Sun offers you the opportunity to explore the wonders of Havana City and relax on the spectacular beaches of Varadero. Simply open your eyes and see paradise all rolled into one exciting vacation. Included! Roundtrip flights in and out of Varadero on Cubana Airlines 3 nights in Havana (breakfast and dinner daily) 4 nights in Varadero (All- Inclusive) Transfers Hotel Nacional de Cuba HHHHH 3 Combo Choices: and Melia Varadero HHHH+ from $ Sun and City Combos Tryp Habana Libre HHHH and Brisas Del Caribe HHHH from $ 939 Hotel Plaza HHHH and Club Kawana HHH+ from $ 859 All rates are in CAD per person, based on double for 1 week. Toronto departures. Additional taxes of $205 per person. Departure: prices are based on Saturday flights to Varadero on Cubana Airlines. Please contact your travel agent for BOOK early & SAVE discount details. Please inquire for 2 week combo rates and additional combo choices.

3 72 Hola Sun The Cuba Specialist Color Cafe Tour Color Café Tour to HOLA SUN 15 DAYS/ 14 NIGHTS Highlights: Havana Viñales Cienfuegos Trinidad Topes de Collantes Remedios Cayo Santa Maria Santa Clara Itinerary: 3 nights Havana, 1 night Cienfuegos, 3 nights Topes de Collantes, 7 nights Cayo Santa Maria. 1st day/ Friday Cayo Santa Maria Arrive into Santa Clara airport. Transfer to the hotel. Check in and enjoy dinner. 2nd day/ Saturday Cayo Santa Maria Enjoy the day and night at All-Inclusive hotel. 3rd day/ Sunday Cayo Santa Maria Enjoy the morning at All-Inclusive hotel. Transfer to Havana in the afternoon. Check into the hotel and enjoy the free night. 4th day / Monday Havana: City Tour Breakfast at the hotel. Depart the hotel to explore the city of Havana. Visit to the Paratagas Cigars Factory (subject to availability). The tour continues to St Francisco de Assis Square and its beautiful fountain of the lions. Walking tour of old Havana visiting the old square, parks, art galleries and cultural institutions. The tour continues to the Plaza De Armas and the Palacio de los Capitanes Generales where you will discover the great pages of Cuban History. Lunch at La Mina Restaurant. The tour continues by bus to visit the Havana Club Rum Museum, where you will learn about the history of the sugar cane and the well known Cuban rum, and the chance to taste it. The panoramic tour continues to the Malecon (Havana Seawall) and modern Havana. Return to the hotel. Dinner at the restaurant El Castillo de Farnes located near the hotel. 5th day / Tuesday Havana / Viñales / Havana (380 km) Breakfast at the hotel. Departure to Viñales Valley in Pinar del Río (the most Western province of Cuba where the best tobacco in the world is grown). Enjoy exotic landscapes with valleys and Royal Palms (Cuba s national tree). Visit to La Casa del Veguero where you will be able to see the process of seeding, growing, sawing and drying the tobacco leaves. The tour continues to Viñales. Visit the Indian Cave including a boat tour of its underground river. Enjoy lunch at Rancho San Vicente Restaurant. Sightsee the Prehistory Mural, which are paintings over the oldest rocks in the island. The tour continues to Viñales. Return to Havana hotel for dinner and a free night. 6th day/ Wednesday Havana / Cienfuegos (250 km) Breakfast at the hotel and check out. Early departure to Cienfuegos City. Visit the farm Fiesta Campesina. Continue to Cienfuegos region, which is located over the south coast of Cuba. Arrive at Cienfuegos and have lunch at Club Nautico s restaurant. Walking tour of the city, where you can admire this unique city founded by French settlers in the 19th Century. Visit Marti s Park and Tomas Terry Theatre. Check in to your hotel. Dinner and free night. 7th day / Thursday Cienfuegos / Trinidad / Topes de Collantes (100 km) Breakfast at the hotel and departure for Trinidad. Panoramic tour of Trinidad, one of the first towns in Cuba founded by the Spanish settlers in the 16th century, declared World Heritage by UNESCO. Visit La Canchanchara Bar where you will enjoy traditional Cuban music and taste a cocktail of the same name. Lunch at a restaurant in the area. The tour continues through a 20 kms mountain trail up to Topes de Collantes in the heart of the Escambray Mountains. Accommodation at Los Helechos bungalows for 3 nights. Check-in at the hotel. Enjoy dinner and a free night. 8th day / Friday Topes de Collantes: Excursion to Guanayara* Breakfast at the hotel. Depart for the excursion to the Guanayara national Park, 15 km from Trinidad. Walking through a 4 kms trail among the luxuriant vegetation with a specialized tour guide. Enjoy the wide variety of flora and fauna, natural pools, and the beautiful El Rocio Falls. Creole Lunch at Casa de la Gallega Restaurant. Upon return you will visit a coffee plantation, according to the season you will be able to witness the process of the coffee growing, sowing and drying. Return to the hotel and dinner at Mi Retiro Restaurant. 9th day / Saturday Topes de Collantes: Seafari to Cayo Iguanas Breakfast at the hotel and depart for a Safari to Cayo Iguanas in a catamaran with the possibility of snorkelling at the coral reef. Lobster lunch included. Return to the hotel at 17:00 hrs. Dinner at the hotel and free night. 10th day / Sunday Topes de Collantes / Tour Iznaga / Sancti Spiritus / Caibarien /Cayo Santa Maria (230 km) Breakfast at the hotel and check out. Visit to Manaca Iznaga s Plantation. After the visit you can climb a 42 metre tower to enjoy the beautiful landscape of the Ingenio s Valley. The tour continues to Sancti Spirtus with free time to see this charming city. Lunch at Quinta Sta Elena Restaurant. The tour continues over to Cayo Santa Maria in the north coast of Villa Clara province. Check in at the hotel. Enjoy dinner and free night. 11th day/ Monday Cayo Santa Maria Free day and night to enjoy the beach at the All-inclusive hotel. 12th day / Tuesday Cayo Santa Maria Enjoy an excursion to Caibarien. Visit the Marcelo Salado Sugar factory and sugar museum. Return to the hotel. Free afternoon and night. 13th day / Wednesday Cayo Santa Maria Free day and night to enjoy the beach at the All-inclusive hotel. 14th day / Thursday Cayo Santa Maria Free day and night to enjoy the beach at the All-inclusive hotel. 15th day / Friday Cayo Santa Maria Breakfast at the hotel. Transfer to Santa Clara airport for the northbound flight to Toronto. (No minimum passenger requirements) * Moderate activities involved (hiking) 14 NIGHTS from/to $1699/$2189 Sol Cayo Santa Maria /Hotel Plaza/ Los Helechos/ Hotel Jagua/Sol Cayo Santa Maria. 14 nights duration/double occupancy/ Toronto departure Summer 2008 CAD rates available please contact your travel agent for details. NOT INCLUDED: Transportation related fees (taxes) and Cuban tourist card fees $ per person prepaid to Hola Sun. Cuban departure tax $25 CUC is paid in cash locally. Departure: Prices are based on Friday flights to Santa Clara airport on Cubana Airlines for departures between Fall Spring Flights and prices are subject to change without notice. Occasionally, there may be changes to the original hotel arrangements, Hola Sun will make all necessary efforts to substitute a hotel of the same or higher category. The Color Cafe Tour is only available for 14 night duration. Tour extensions are also available. Please contact your travel agent for applicable Book early & SAVE discounts. No minimum passenger requirements.

4 Tierra, Tabaco y Sol Tour to HOLA SUN 8 days/7 nights Havana Viñales Guamá Cienfuegos Trinidad Villa Clara Varadero Itinerary: 3 nights Havana, 2 nights Trinidad and 2 nights Varadero. Day 1: Saturday Arrival into Varadero airport. Transfer to your hotel in Havana. Check in and Dinner. Free night Day 2: Sunday Havana Breakfast at the hotel and pick up for a City Tour. Visit to the Morro-Cabaña Park. Walking Tour in Old Havana: Cathedral Square, Bar-Restaurant La Bodeguita del Medio, Plaza De Armas; walk by Oficios Street and San Francisco de Asís Square. Visit the Rum Museum to see the distilling process and taste the Havana Club Rum. The tour continues with the walking tour to The Old Square and visit the Ambos Mundos Hotel, where the famous writer Ernest Hemingway lived during his first visit to Cuba. Lunch at La Mina Restaurant. Return to the bus for a panoramic tour of Central Park, Gran Teatro de La Habana and The Capitolio Nacional. The panoramic tour continues to the Malecon (Havana Seawall) and modern Havana: The Revolution Square and the Havana University Campus. Return to hotel. Dinner. Free night. Day 3: Monday Havana / Viñales / Havana Breakfast at the hotel. Departure to Viñales Valley in Pinar del Río, the most Western province of Cuba, where the best tobacco in the world is grown. Enjoy exotic landscapes with valleys and Royal Palms, Cuba s national tree. Visit to a cigar Factory in Candelaria Town. The tour continues to Viñales: a stop at Belvedere in Los Jasmines, visit La Casa del Veguero. Sightseeing of Los Viñales Valley, visit the Prehistory Mural, which are paintings over the oldest rocks on the island made by famous Cuban painters, visit the Indian Cave and tour in a boat its underground river. Enjoy a typical lunch in a restaurant in the area. Return to hotel and dinner. Free night. Day 4: Tuesday Havana/Guamá/Cienfuegos/Trinidad Breakfast at the hotel and check out. Early departure to Cienfuegos City. Visit the farm Fiesta Campesina, first contact with the endemic flora and fauna of the Zapata Swamps region. The tour continues to the area of Guama and the crocodile breeding farm. Lunch at la Boca Restaurant. Depart to Cienfuegos region, which is located over the south coast of Cuba, panoramic view of Playa Giron, Playa Larga, Punta Perdiz, amongst a luxuriant flora and the small towns in the area. Arrival to Cienfuegos, and enjoy a walking tour of the city, where you can admire this unique city founded by French settlers in the 19th Century, which is located next to the bay that gives its name to the city; admire the neoclassical constructions and its beautiful boulevard. Visit the Palacio del Valle, Marti Park, Tomas Terry Theater and the City s cathedral. The tour continues to Trinidad. Check in at your hotel. Dinner. Free night. Day 5: Wednesday Trinidad Breakfast at the hotel. Panoramic tour of Trinidad, one of the first towns in Cuba founded by the Spanish settlers in the 16th century, declared World Heritage by UNESCO. Visit the Iglesia Parroquial Mayor, the Church of Santísima Trinidad, the Mayor Square, The Burnet Count Palace, now-adays the Museo Romantico. Visit La Canchanchara Bar and taste a cocktail of the same name. Lunch at a local restaurant in the area. Return to hotel. Dinner. Free Night. Day 6: Thursday Trinidad / Villa Clara / Varadero Breakfast at the hotel and check out. Departure to Varadero. On the way visit Santa Clara City, Walking tour by the city s historical area, visit Che Guevara s Mausoleum and the Armored Train Monument. Lunch at Los Caneyes. The tour continues to Varadero. Check in at your hotel. Dinner. Free night. Day 7: Friday Varadero Enjoy your free day at Varadero beach at the All Inclusive hotel. Day 8: Transfer to Varadero airport for the northbound flight to Toronto. (No minimum passenger requirements) 7 NIGHTS from/to $1109/$1419 Combo C: Hotel Plaza / Club Ancon / Club Tropical 7 NIGHTS from/to $1409/$1929 Combo A: Hotel Nacional de Cuba / Brisas Trinidad del Mar / Melia Varadero 7 nights duration/double occupancy/ Toronto departure Summer 2008 CAD rates available please contact your travel agent for details. NOT INCLUDED: Transportation related fees (taxes) and Cuban tourist card fees $ per person prepaid to Hola Sun. Cuban departure tax $25 CUC is paid in cash locally. Departure: Prices are based on Saturday flights to Varadero on Cubana Airlines for departures on or between Fall Spring Flights and prices are subject to change without notice. Occasionally, there may be changes to the original hotel arrangements, Hola Sun will make all necessary efforts to substitute a hotel of the same or higher category. Tour extensions are also available. Please contact your travel agent for applicable Book early & SAVE discounts. No minimum passenger requirements. 73 Tierra, Tabaco y Sol Tour

5 74 Hola Sun The Cuba Specialist Cuba te Espera Tour Cuba te Espera Tour to HOLA SUN 8 days/7 nights Itinerary: 3 nights Havana and 4 nights Varadero. day 1: SAT Varadero Arrival into Varadero airport. Transfer to your hotel in Varadero. Check in and enjoy Dinner. Free night day 2: SUN Varadero Free day to enjoy the beach. day 3: MON Varadero / Havana Free morning. In the afternoon transfer to Havana hotel, check in, dinner at the hotel and free night. day 4: TUES Havana Breakfast at the hotel and pick up for a City Tour. Visit to the Morro-Cabaña Park. Walking tour in old Havana: Cathedral Square ; Bar-Restaurant La Bodeguita del Medio, Plaza De Armas; walk by Oficios Street and San Francisco de Asís Square. Visit the rum museum to see the brewing process and taste the Havana Club Rum. The tour continues to the old square and visit the Ambos Mundos hotel, where the famous writer Ernest Hemingway used to live during his first visit to Cuba. Enjoy lunch at La Mina Restaurant. Return to the bus for a panoramic tour of the Central Park, Gran Teatro de La Habana and the Capitolio Nacional. The panoramic tour continues to the Malecon (Havana seawall) and modern Havana: The Revolution Square and the Havana University Campus. Return to hotel to have dinner. Free night. day 5: WED Havana / Viñales / Havana Breakfast at the hotel. Departure to Viñales Valley in Pinar del Río; the most Western province of Cuba, where the best tobacco in the world is grown. Enjoy exotic landscapes with valleys and Royal Palms; Cuba s national tree. Visit to a cigar Factory in Candelaria Town. The tour continues to Viñales: a stop at the Belvedere in Los Jasmines, visit to La Casa del Veguero. Sightseeing of Los Viñales Valley, visit to the Prehistory Mural, which are paintings over the oldest rocks on the island made by famous Cuban painters, visit the Indian Cave and tour in a boat its underground river. Enjoy lunch at a local restaurant in the area. Return to hotel and have dinner. Free night day 6: THURS Havana / Varadero Breakfast at the hotel and check out. Early departure to Varadero beach. Excursion to Rio Canimar which includes a boat ride through the river and a local lunch. There is also free time to relax in hammocks under the trees or do some fishing or horseback riding. The tour continues to Varadero. Check in at your hotel and have dinner. Free night. day 7: FRI Varadero Free day to enjoy the beach. day 8: SAT Varadero Transfer to Varadero airport for the northbound flight to Toronto. (No minimum passenger requirements) Highlights: Havana Viñales Varadero 7 NIGHTS from/to $1159/$1819 Combo A: Hotel Nacional De Cuba / Brisas Del Caribe 7 NIGHTS from/to $1049/$1669 Combo C: Hotel Plaza / Brisas Del Caribe 7 nights duration/double occupancy/ Toronto departure Summer 2008 CAD rates are available, please contact your travel agent for details. NOT INCLUDED: Transportation related fees (taxes) and Cuban tourist card fees $ per person prepaid to Hola Sun. Cuban departure tax $25 CUC is paid in cash locally. Departure: Prices are based on Saturday flights to Varadero on Cubana Airlines for departures on or between Fall Spring Flights and prices are subject to change without notice. Occasionally, there may be changes to the original hotel arrangements, Hola Sun will make all necessary efforts to substitute a hotel of the same or higher category. The Cuba Te Espera Tour is only available for a 2 week duration. No minimum passenger requirements.

6 When a booking is made with HOLA SUN, the travel agent and clients agree to the terms and conditions stated on these pages. Please ensure that it is fully read and understood before booking the holiday. The travel agent is the agent in law of the client. Once a reservation has been made, the following terms and conditions go into effect: DEPOSIT $250 per person and full payment of insurance (if purchased). The travel agent is responsible for ensuring that the deposit is received within 7 days. If payments are not received within the specified time period, HOLA SUN reserves the right to cancel the reservation and apply the applicable penalties. FINAL PAYMENT The balance of the payment is due 45 days prior to departure; immediately if booked within 45 days of departure. If payments are not received within the specified time period, HOLA SUN reserves the right to cancel the reservation and apply the applicable penalties. In the event of a Book Early and Save, passenger agrees to make final payment as per date published on the hotel page of the brochure in order to qualify for the Book Early and Save. INSURANCE We recommend that all passengers purchase comprehensive travel insurance at the time of booking as HOLA SUN does not accept responsibility for health problems, cancellations, unforeseen circumstances, delayed, damaged or lost baggage, or any out of pocket expenses that passengers may incur. CANCELLATIONS In the event of cancellation, the travel agent should be notified immediately. Charges are billed as per the date the cancellation is received by HOLA SUN and are applicable as follows: Packages, flights and Book Early and Save: Up to 22 days prior to departure... loss of deposit 15 to 21 days prior to departure... 50% Within 14 days prior to departure...100% + taxes Products on request basis once confirmed are 100% + taxes non-refundable (car rentals, long stays, etc). Taxes include GST, hotel taxes & service charges, transportation taxes and fees. HOLA SUN reserves the right to resell any cancelled seats. If cancellation by one or more persons alters the room category, the remaining passengers will be held liable for the difference in cost. HOTEL CHANGES HOLA SUN goes to great lengths to provide the product booked. Major Change Change of destination, departure or return by more than 24 hours. Increase in your package tour cost by more than 7% (unless government imposed). Change of the routing requiring additional passenger identification or documentation without sufficient time to obtain this documentation before departure. In the event of a major change as listed above, we will advise the travel agent as early as possible and you may: a) accept the change as offered; b) select an alternate vacation with Hola Sun as available and at the applicable price; c) cancel your vacation completely with a full refund of the price paid to Hola Sun. Please note, HOLA SUN will not pay compensation for changes made because of war or threat of war, riots, civil disturbances, terrorist activity, industrial disputes, natural and nuclear disasters, fire, epidemics or health risks, technical problems with transport including mechanical and weather reasons, government action, closed or congested airports, and similar events beyond our control. CHANGES REQUESTED BY THE TRAVEL AGENT/CLIENT Any change requested by the travel agent/clients are subject to cancellation penalties. Within 14 days prior to departure, 100% cancellation penalties apply. All changes are made at the discretion of HOLA SUN and are subject to the rates of the new products booked as per the original date of reservation. INDICATED PRICING All rates are in Canadian dollars unless otherwise stated. HOLA SUN reserves the right to change published prices without notice or to pass on government imposed taxes, transportation related fees or surcharges including but not limited to those for fuel price fluctuations & currency surcharges to the passenger. Unless the customer has paid in full, all prices may be increased at any time and for any reason. In the event that HOLA SUN decreases pricing, the revised rates are valid on new bookings only. Previously reduced rates may increase without notice, and are valid on new bookings only. CREDIT CARDS HOLA SUN accepts Visa, MasterCard. Verbal authorization of the use of the card indicates the cardholder s compliance with our booking conditions and confirms the reservation whether or not the appropriate draft is signed. In the event that a cardholder refuses to honour a charge, due to absence of the signature and imprint of the credit card, the travel agent will be held responsible for the payment of booking(s). CHILDREN AND INFANTS PRICES Applicable to children aged 2-12 inclusive when sharing a room with 2 adults based on double occupancy (unless otherwise specified). Infants under the age of 2 at the time of travel not occupying a seat, and accompanied by an adult can travel free of charge with the exception of the Cuba Tourist Card fee. Infants must be under the age of 2 for the duration of their holiday. DOCUMENTATION It is the passenger s responsibility to obtain, at their own expense, all documentation required by the relevant authorities. Customs, airlines and immigration officials may deny a passenger entry or exit of their country for any circumstances. HOLA SUN cannot be held responsible and will not refund any monies. It is also the responsibility of the passenger to obtain the relevant information for travelling included but not limited to schedules, airlines, passports, visas, tourist cards and hotels. TICKETS Ticket will be released to the travel agent within 3 weeks prior to departure only after full payment has been received by HOLA SUN. If the payment has not been received by 8 days prior to travel, then HOLA SUN reserves the right to choose an alternate method of delivery - either a pick-up from our office or an airport pick-up. Tickets for bookings made within 14 business days prior to departure will automatically be available only for airport pickup. It is the responsibility of the passenger and the travel agent to ensure that the information appearing on the airline tickets, vouchers and other travel documents is consistent with booking arrangements. In the event that the tickets are lost or stolen prior to departure, HOLA SUN will charge a $10 re-ticketing fee per passenger. HOLA SUN will not be liable or reimburse passengers cost for lost, misplaced, or incorrectly completed Tourist Cards. FLIGHT AND FLIGHT TIMES HOLA SUN reserves the right to substitute air carriers and aircraft types without notice. All flight times are subject to change without prior notice. We recommend that all passengers re-confirm their flight times by contacting their airline 24 hours prior to departure and again 4-6 hours prior to flight departure time. If HOLA SUN is aware of a change, whether a cancellation; an advancement or delay; an added enroute stop, every effort will be made to advise the agent. Please note that in the case of a flight delay announced at the airport, it may not always be possible for the airline to provide accommodation or meals during a delay at the airport. In the event of a delay related to weather, traffic, or another force majeure situation, such expenses will be the passenger s responsibility. HOLA SUN cannot accept responsibility for additional charges incurred for expenses, or lost wages as a result of changes to flight times, missed flights, outbound or inbound, connections or for missed holiday time. Air only passengers are required to provide to their travel agent a local number in destination where they can be contacted. HOLA SUN is not responsible for air only passengers missed flights and/or connections or any expenses incurred as a result of; a cancellation; a schedule change, whether an advancement or delay, with or without prior notice; re-confirmation numbers in destination that are not operational for any reason, not updated, temporarily out of service, office closed, or not acknowledged. Air only passengers who have missed their flight for what ever reason are 100% liable for cost of new ticket. Passengers connecting with HOLA SUN s flights are advised to allow ample time (minimum 3 hours/recommended overnight) between flights. HOLA SUN cannot accept any responsibility for additional charges incurred for air fares or other expenses as a result of irregular airline operations which result in changes to flight times and/or subsequent misconnection whatever the reason. All tickets are non-refundable, non-transferable, and are valid only for the date(s) and flight(s) shown and are subject to the Terms and Conditions printed on the tickets as well as to government regulations. AIRPORT CHECK IN A HOLA SUN Representative will be at Toronto airport 2 ½ hours prior to flight time. It is the passenger s responsibility to pick up their tourist card on the day of departure from the HOLA SUN representative who will be in attendance at the Toronto airport. Aircraft seating is on first come first served basis. Airlines check-in counters will close 45 minutes prior to departure, failure to check-in during the allotted time will result in failure to travel. HOLA SUN is not responsible for any missed flight, outbound or inbound. BAGGAGE Unless otherwise specified, the baggage allowance is restricted to two bags at 20 kg per bag and one carry-on. Carry-on must not exceed 5 kg and 23 cm x 41 cm x 51 cm. Any additional weight/baggage may be denied or charged a fee subject to the discretion of the airline. The terms and conditions with respect to checked baggage, cabin baggage, or excess baggage is set by the carriers. Air carriers have individual rules and regulations with respect to baggage weight, please see your documents or confirm with your carrier. HOLA SUN shall not be responsible for any lost, damaged or stolen baggage or any out of pocket expenses that travellers may incur. Lost, delayed, or damaged baggage is the responsibility of the airline. In the event that your baggage is damaged, delayed or lost at your destination or upon your return home, please contact the airline representative before leaving the airport. HOTEL SERVICE The quality of the hotels has been rated in accordance with the normal standard of the destination and could be different from the standard of Canadian hotels. HOLA SUN cannot be held responsible for quality or interruptions of service, or if some of the services, bonus features or facilities described in this brochure, cease to be available or are not working. Hotels may curtail or alter some facilities without notice, usually for purposes of ongoing maintenance and improvement. Use of recreation equipment and facilities, which may be included in your holiday package, are subject to availability. CONSTRUCTION All hotels undergo routine maintenance and renovations. Please remember that in popular resort areas there is on going construction and HOLA SUN is not responsible for any interruption and/or inconvenience you may encounter as a result. Whenever we are advised that significant work at your hotel will be in progress during your stay, we make every effort to advise you prior to departure. BROCHURE DESCRIPTION AND REPRESENTATION HOLA SUN has put forth all necessary efforts to ensure that, at time of publication, all descriptions in the present brochure are precise. For several reasons out of the control of HOLA SUN, modifications can take place during the season, which can affect the brochure descriptions. At times, hotels may alter/change/modify without notifying HOLA SUN. Whenever HOLA SUN is notified these modifications will be noted and HOLA SUN s computer reservation link will be updated accordingly. It is the travel agent s responsibility to inform the customer of modifications at the time of purchase. (Hola Sun is not responsible for any errors, omissions or misprint of descriptions in this brochure.) All photographs of the hotels are published as illustrations of the property only. Most hotels offer variations of rooms with differences in decor, size and location. FORCE MAJEURE HOLA SUN is not responsible for any claims, losses, damages, costs, expenses, delays or loss of enjoyment, of any nature whatsoever, to the passenger and/or travelling companions or group members resulting from events beyond HOLA SUN s or a supplier s control, including but not limited to, acts of God, strikes, lockouts or other labour disputes or disruptions, wars, blockades, insurrections, riots, earthquakes, weather conditions, floods, or acts or restraints imposed by government authorities. UNUSED TRANSFERS, ACCOMMODATION, CAR RENTAL, TOUR SERVICES & ACTIVITIES HOLA SUN is not responsible for any unused portions of the trip or tour service and will not refund any monies. Failure to redeem the tour components as per the prearranged times may result in the loss of that tour component and no monies will be refunded. We cannot be held responsible for sporting or any other activities or optional tours sold locally, as these services are not operated by HOLA SUN. Activities listed under each destination are solely suggestions. CHANGES MADE BY SUPPLIERS In the event that a hotel refuses to honour the passenger s reservation as reserved, including but not limited to reasons such as unexpected maintenance problems or overbooking, a substitute hotel of equal or greater category will be provided without compensation. Should the category be downgraded, a refund for any difference in price will be issued. HOLA SUN cannot be held responsible for any inconvenience resulting from this change. In the event that an alternate hotel cannot be offered, HOLA SUN s only responsibility will be to refund the monies paid. SPECIAL REQUESTS HOLA SUN will do our best to convey your special requests (bedding, special meals, etc.) these requests can not be confirmed prior to departure and are strictly at the discretion of the hotel or airline. (Possible surcharges for any special requests will be payable locally, and are non-refundable by HOLA SUN.) HOLA SUN is not responsible if these requests are not met. HOTEL CHECK IN AND OUT Regardless of the flight arrival or departure time, most hotels expect departing guests to vacate rooms by 12 noon and arriving guests to check-in after approximately 3 pm to allow for cleaning and maid service. In all-inclusive hotels, property privileges commence at check-in and discontinue upon check-out. Although hotels do their best to minimize inconvenience, we request the passenger s patience and understanding if they are without a room for a period of time. Should the flight depart prior to the hotel s official check-out time, no compensation will be paid for unused food, beverages, or services. SPECIALS All applicable promotions must be reserved or requested at time of booking. For promotions such as but not limited to Honeymoon Special, Senior discounts (not applicable with Book Early & Save bonuses), proof of eligibility is required upon check-in. DISABLED PASSENGERS A disabled passenger must provide a doctor s certificate authorizing ability to travel. HOLA SUN is not responsible for the provision of any special requirements by persons who are either physically or mentally disabled. Many hotels are not equipped to handle disabled passengers; as a result travel to these properties will be at the passenger s own risk. Check with your travel agent before booking your hotel. PASSENGER S RESPONSIBILITIES The passenger agrees to adhere to the rules and laws of the country he/she is visiting. Should the passenger conduct him/herself in a manner threatening to the supplier and/or other passenger(s), the supplier has the right to refuse service or expel him/her from the hotel. In this event, the passenger is responsible for all costs. No refund will be issued for any unused portions. ONTARIO TRAVEL ADVISORY Standards of living vary greatly from country to country. Be advised that living conditions may be different in respect to provision of uninterrupted supply of water and electricity, local health conditions, levels of security and standard of food and beverages outside of Ontario. In tropical climates, insects enjoy deluxe hotels as much as they do budget properties. HOLA SUN assumes no responsibility for illness or inconvenience resulting from the service provided or omitted at the destination. HOLA SUN cannot accept responsibility for the behaviour of other guests/groups nor the withdrawal of services or facilities due to local cultural and political events or holidays. Traditionally, summer and fall is the rainy season in the Caribbean and tropical showers are to be expected. TOUR OPERATOR RESPONSIBILITIES HOLA SUN makes arrangements with independent companies and is not responsible for any acts or omissions on their behalf. The travel services provided are subject to the Ontario Travel Industry Acts and Regulations. HOLA SUN shall not be held responsible for any illness, loss, damage or injury whether physical or mental, or to property, resulting from any delay, substitution or deficiency of quality of equipment or service, or any act, omission, negligence or commission of any party supplying any of the services or accommodation herein. We reserve the right to refuse any booking and refuse any passenger at any time. No employee, agent, or representative of Hola Sun or a travel agent is authorized to change or override the Terms and Conditions of this contract. REP SERVICE AND SUPPLIER PROBLEM HANDLING If there are any queries or concerns, please have them raised with the HOLA SUN Destination Representative and supplier. Supplier complaints must be in writing and given to the supplier at destination, they should not be left until the passenger returns home. Failure to inform the supplier of your concerns will preclude your right to pursue a claim against us. You must also provide HOLA SUN with an acknowledged copy of your customer complaint letter as given to the supplier. ACKNOWLEDGEMENT The passenger(s) hereby acknowledge(s) having read the within provisions relating to our responsibility. CLAIMS The passenger agrees that any claim against the Tour Operator shall be made by the passenger in writing, forward to their travel agent and received by the Tour Operator no later than 30 days after the event causing the claim. Claims or demands made after 30 days will not be accepted. Claims must be in writing and sent by registered mail to the address of the Tour Operator below, prior to the commencement of any legal proceeding and under no circumstances shall you claim from the Tour Operator an amount in excess of the costs of the vacation paid by you. The parties agree that in cases of legal dispute the small claims court having jurisdiction is the small claims court of Richmond Hill. HOLA SUN 146 West Beaver Creek Road, Unit 8 Richmond Hill, ON, L4B 1C2 Ontario Registration # Printed in Canada 75 Terms and Conditions

7 A l l y e a r Tr a v e l w i t h t o t a r o u n d s e r l c o m v i c e f o r t a b o a r d t o C u b a o u r A A i r b u s f r o m T o r o n t o Cayo Coco Holguin Cienfuegos Santa Clara Santiago de Cuba Camaguey Havana Varadero EXTRA legroom with 36 seat pitch Baggage allowance: 2 pieces per person/23 kg each Free headsets Friendly Cuban hospitality and much more...