TABLE OF CONTENTS REQUESTS BY THE PUBLIC UNDER FIPPA/MFIPPA... 1 PROVINCIAL COMPLIANCE... 2 MUNICIPAL COMPLIANCE...10

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2 TABLE OF CONTENTS REQUESTS BY THE PUBLIC UNDER FIPPA/MFIPPA... 1 PROVINCIAL COMPLIANCE... 2 MUNICIPAL COMPLIANCE...10 SUMMARY OF APPEALS 2016 VS JUDICIAL REVIEWS SUMMARY OF PRIVACY COMPLAINTS 2016 VS REQUESTS BY THE PUBLIC UNDER PHIPA COMPLIANCE...44 SUMMARY OF PHIPA COMPLAINTS 2016 VS

3 Requests by the Public under FIPPA/MFIPPA There were 61,590 freedom of information (FOI) requests filed across Ontario in 2016, a 3% increase over TOTAL FOI REQUESTS FILED BY JURISDICTION AND RECORDS TYPE Personal General Information Records Total Municipal 18,743 19,231 37,974 Provincial 8,296 15,320 23,616 Total 27,039 34,551 61,590 TOTAL FOI REQUESTS COMPLETED BY JURISDICTION AND RECORDS TYPE Personal General Information Records Total Municipal 17,612 18,820 36,432 Provincial 8,154 14,163 22,317 Total 25,766 32,983 58,749 TOTAL FOI REQUESTS COMPLETED BY SOURCE AND JURISDICTION Source Municipal Provincial Total Individual/Public 22,122 4,105 26,227 Individual by Agent 8,150 6,340 14,490 Business 3,927 10,059 13,986 Academic/Researcher Association/Group Media ,397 Government (all levels) Other Total Requests 36,432 22,317 58,749 OUTCOME OF REQUESTS BY JURISDICTION Source Municipal Provincial Total All Information Disclosed 10,354 5,545 15,899 Information Disclosed in Part 18,744 7,822 26,566 No Information Disclosed 3,292 1,459 4,751 No Responsive Records Exist 2,316 5,309 7,625 Request Withdrawn, Abandoned 1,981 2,223 4,204 or Non-Jurisdictional Total Requests 36,687 22,358 59,045 INFORMATION AND PRIVACY COMMISSIONER OF ONTARIO 2016 STATISTICS 1

4 TOTAL FEES COLLECTED AND WAIVED BY JURISDICTION Municipal Provincial Total Total Application Fees Collected $ 178, $ 117, $ 296, Total Additional Fees Collected $ 474, $ 541, $ 1,016, Total $ 653, $ 659, $ 1,312, Total Fees Waived $ 40, $ 17, $ 57, AVERAGE COST OF MUNICIPAL REQUESTS Personal Information $ 9.75 $ 8.27 $ 8.86 $ 9.49 $ General Records $ $ $ $ $ AVERAGE COST OF PROVINCIAL REQUESTS Personal Information $ 4.98 $ 6.04 $ 4.48 $ $ General Records $ $ $ $ $ Provincial Compliance OVERALL PROVINCIAL COMPLIANCE: 30-day: 69.9% Extended: 75.9% Over 90 days: 14.5% TOP 10 PROVINCIAL INSTITUTIONS Requests Requests Within Extended Over 90 Received Completed 30 Days % Compliance%* Days % Ministry of the Environment 7,999 7,069 3, , and Climate Change Ministry of Community Safety 5,731 5,611 5, and Correctional Services Ministry of Community and 3,096 3,122 2, Social Services Ministry of Labour Ministry of Government and Consumer Services Landlord and Tenant Board Ministry of the Attorney General Workplace Safety and Insurance Board Ministry of Transportation Ministry of Health and Long-Term Care * Including Notice of Extension, section 27(1) and Notice to Affected Persons, section 28(1). Such notices are used in circumstances where, for example, there is a need to search through a large number of records or consult with one or more people outside the organization. 2 INFORMATION AND PRIVACY COMMISSIONER OF ONTARIO 2016 STATISTICS

5 RESPONSE RATE COMPLIANCE (PROVINCIAL INSTITUTIONS EXCEPT COLLEGES, UNIVERSITIES AND HOSPITALS) Requests Requests Within Extended Over 90 Received Completed 30 Days % Compliance%* Days % Ministry of the Environment and 7,999 7,069 3, , Climate Change Ministry of Community Safety and 5,731 5,611 5, Correctional Services Ministry of Community and Social Services 3,096 3,122 2, Ministry of Labour Ministry of Government and Consumer Services Landlord and Tenant Board Ministry of the Attorney General Workplace Safety and Insurance Board Ministry of Transportation Ministry of Health and Long-Term Care LCBO Ministry of Advanced Education and Skills Development Ontario Lottery and Gaming Corporation Human Rights Tribunal of Ontario Ministry of Natural Resources and Forestry Ministry of Finance Criminal Injuries Compensation Board Ontario Power Generation Inc Ontario Human Rights Commission Cabinet Office Ministry of Education Independent Electricity System Operator Ministry of Energy Metrolinx Legal Aid Ontario Ministry of Municipal Affairs and Housing Ministry of Children and Youth Services Ministry of Citizenship, Immigration and International Trade Ministry of Agriculture, Food and Rural Affairs Ministry of Tourism, Culture and Sport Infrastructure Ontario INFORMATION AND PRIVACY COMMISSIONER OF ONTARIO 2016 STATISTICS 3

6 RESPONSE RATE COMPLIANCE (PROVINCIAL INSTITUTIONS EXCEPT COLLEGES, UNIVERSITIES AND HOSPITALS) CONTINUED Requests Requests Within Extended Over 90 Received Completed 30 Days % Compliance%* Days % Ministry of Economic Development and Growth Treasury Board Secretariat Financial Services Commission of Ontario Ontario Securities Commission Ministry of Northern Development and Mines Ministry of Research, Innovation and Science Pay Equity Commission Ontario Agency for Health Protection and Promotion Education Quality and Accountability Office Ministry of Indigenous Relations and Reconciliation Ontario Energy Board Niagara Escarpment Commission ORNGE The Niagara Parks Commission Health Professions Appeal and Review Board Office of Francophone Affairs South East Local Health Integration Network ehealth Ontario Agricorp Ontario Health Quality Council Ontario Trillium Foundation Trillium Gift of Life Network Cancer Care Ontario Champlain Local Health Integration Network Conflict of Interest Commissioner Erie St. Clair LHIN Hamilton Niagara Haldimand Brant Local Health Integration Network Ministry of Infrastructure Ministry of Intergovernmental Affairs North West Local Health Integration Network INFORMATION AND PRIVACY COMMISSIONER OF ONTARIO 2016 STATISTICS

7 RESPONSE RATE COMPLIANCE (PROVINCIAL INSTITUTIONS EXCEPT COLLEGES, UNIVERSITIES AND HOSPITALS) CONTINUED Requests Requests Within Extended Over 90 Received Completed 30 Days % Compliance%* Days % Ontario Clean Water Agency Workplace Safety and Insurance Appeals Tribunal Central Local Health Integration Network Central West Local Health Integration Network Crown Employees Grievance Settlement Board Crown Timber Board of Examiners Custody Review Board Fish and Wildlife Heritage Commission Higher Education Quality Council of Ontario Metropolitan Toronto Convention Centre Mississauga Halton Local Health Integrated Network North East Local Health Integration Network North Simcoe Muskoka Local Health Integration Network Northern Ontario School of Medicine Ontario Food Terminal Board Ontario Labour Relations Board Ontario Northland Transportation Commission Ontario Place Corporation Ontario Science Centre Ontario Women s Directorate Public Service Grievance Board Social Benefits Tribunal South West Local Health Integration Network Toronto Central LHIN Toronto Organizing Committee for the Pan American and Parapan American Games Total 22,408 21,158 14, , * Including Notice of Extension, section 27(1) and Notice to Affected Persons, section 28(1). Such notices are used in circumstances where, for example, there is a need to search through a large number of records or consult with one or more people outside the organization. INFORMATION AND PRIVACY COMMISSIONER OF ONTARIO 2016 STATISTICS 5

8 RESPONSE RATE COMPLIANCE (HOSPITALS) Requests Requests Within Extended Over 90 Received Completed 30 Days % Compliance%* Days % Bellwood Health Services Hôpital Smooth Rock Falls Hospital Deep River and District Hospital The Ottawa Hospital London Health Sciences Centre The University Health Network Hamilton Health Sciences Hotel Dieu Hospital St. Joseph s Healthcare Hamilton St. Michael s Hospital William Osler Health Centre Sunnybrook Health Sciences Centre Mackenzie Health - Richmond Hill Site Trillium Health Partners North Bay Regional Health Centre Royal Victoria Regional Health Centre Rouge Valley Health System Cambridge Memorial Hospital Markham Stouffville Hospital Queensway Carleton Hospital Lakeridge Health Sault Area Hospital Windsor Regional Hospital Children s Hospital of Eastern Ontario Humber River Hospital Niagara Health Systems Scarborough and Rouge Hospital Birchmount and General sites Sinai Health System St. Joseph s Health Care London Thunder Bay Regional Health Sciences Centre Grand River Hospital Joseph Brant Hospital North York General Hospital St. Mary s General Hospital The Hospital for Sick Children INFORMATION AND PRIVACY COMMISSIONER OF ONTARIO 2016 STATISTICS

9 RESPONSE RATE COMPLIANCE (HOSPITALS) CONTINUED Requests Requests Within Extended Over 90 Received Completed 30 Days % Compliance%* Days % Centre for Addiction and Mental Health (CAMH) Halton Healthcare Health Sciences North Orillia Soldiers Memorial Hospital Southlake Regional Hospital St. Joseph s Health Centre Waypoint Centre for Mental Health Care Brant Community Healthcare System Bruyere Continuing Care Campbellford Memorial Hospital Chatham-Kent Health Alliance Georgian Bay General Hospital Hôpital Montfort Kingston General Hospital Ontario Shores Centre for Mental Health Sciences Quinte Health Care Royal Ottawa Health Care Group Runnymede Healthcare Centre Timmins & District Hospital West Park Healthcare Centre Alexandra Marine and General Hospital Baycrest Dryden Regional Health Centre Groves Memorial Community Hospital Guelph General Hospital Listowel Memorial Hospital Michael Garron Hospital North Wellington Health Care Northumberland Hills Hospital Providence Care Riverside Health Care Facilities Ross Memorial Hospital St. Joseph s General Hospital Elliot Lake St. Joseph s Health Centre Guelph Stevenson Memorial Hospital Toronto Grace Health Centre INFORMATION AND PRIVACY COMMISSIONER OF ONTARIO 2016 STATISTICS 7

10 RESPONSE RATE COMPLIANCE (HOSPITALS) CONTINUED Requests Requests Within Extended Over 90 Received Completed 30 Days % Compliance%* Days % West Haldimand General Hospital Woodstock Hospital Alexandra Hospital Almonte General Hospital / Fairview Manor Anson General Hospital Arnprior & District Memorial Hospital Atikokan General Hospital Bluewater Health Brockville General Hospital Carleton Place & District Memorial Hospital Chapleau Health Services Cornwall Community Hospital Englehart and District Hospital Espanola Regional Hospital and Health Centre Grey Bruce Health Services Haldimand War Memorial Hospital Headwaters Health Care Centre Hôpital Glengarry Memorial Hospital Hôpital de Mattawa Hospital Hotel-Dieu Grace Healthcare Kemptville District Hospital Kirkland and District Hospital Lady Dunn Health Centre Lake of the Woods District Hospital Manitoulin Health Centre Middlesex Hospital Alliance Muskoka Algonquin Healthcare Nipigon District Memorial Hospital Norfolk General Hospital Pembroke Regional Hospital Perth and Smiths Falls District Hospital Peterborough Regional Health Centre Renfrew Victoria Hospital Sioux Lookout Meno Ya Win Health Centre South Huron Hospital Association St. Thomas Elgin General Hospital INFORMATION AND PRIVACY COMMISSIONER OF ONTARIO 2016 STATISTICS

11 RESPONSE RATE COMPLIANCE (HOSPITALS) CONTINUED Requests Requests Within Extended Over 90 Received Completed 30 Days % Compliance%* Days % Tillsonburg District Memorial Hospital University of Ottawa Heart Institute Weeneebayko Area Health Authority West Nipissing General Hospital Wingham & District Hospital Women s College Hospital Total * Including Notice of Extension, section 27(1) and Notice to Affected Persons, section 28(1). Such notices are used in circumstances where, for example, there is a need to search through a large number of records or consult with one or more people outside the organization. RESPONSE RATE COMPLIANCE (COLLEGES AND UNIVERSITIES) Requests Requests Within Extended Over 90 Received Completed 30 Days % Compliance%* Days % University of Toronto Ryerson University University of Ottawa Brock University York University Carleton University University of Western Ontario Collège La Cité Georgian College of Applied Arts and Technology University of Guelph University of Waterloo Centennial College Humber College Institute of Technology and Advanced Learning McMaster University Durham College University of Ontario Institute of Technology Wilfrid Laurier University Mohawk College The Fanshawe College of Applied Arts and Technology INFORMATION AND PRIVACY COMMISSIONER OF ONTARIO 2016 STATISTICS 9

12 RESPONSE RATE COMPLIANCE (COLLEGES AND UNIVERSITIES) - CONTINUED Requests Requests Within Extended Over 90 Received Completed 30 Days % Compliance%* Days % Queen s University Laurentian University of Sudbury Nipissing University University of Windsor Lakehead University Seneca College Algonquin College Trent University Niagara College Sir Sandford Fleming College Northern College OCAD University Canadore College Confederation College George Brown College Loyalist College of Applied Arts and Technology Sault College The Sheridan College Institute of Technology and Advanced Learning Total * Including Notice of Extension, section 27(1) and Notice to Affected Persons, section 28(1). Such notices are used in circumstances where, for example, there is a need to search through a large number of records or consult with one or more people outside the organization. Municipal Compliance OVERALL MUNICIPAL COMPLIANCE: 30-day: 78.7% Extended: 83.2% Over 90 days: 4.5% TOP 30 MUNICIPAL INSTITUTIONS Requests Requests Within Extended Over 90 Received Completed 30 Days % Compliance%* Days % Toronto Police Service 5,973 5,390 3, City of Toronto 3,106 2,856 1, Durham Regional Police Service 1,458 1,473 1, INFORMATION AND PRIVACY COMMISSIONER OF ONTARIO 2016 STATISTICS

13 TOP 30 MUNICIPAL INSTITUTIONS Requests Requests Within Extended Over 90 Received Completed 30 Days % Compliance%* Days % York Regional Police 1,444 1, Peel Regional Police 1,400 1,400 1, Hamilton Police Service 1,289 1,310 1, Town of Oakville 1,205 1,210 1, Halton Regional Police Service 1,200 1, Waterloo Regional Police Service 1,006 1, Niagara Regional Police Service 1, City of Kitchener Ottawa Police Service London Police Service City of Ottawa City of Mississauga Town of Richmond Hill City of Burlington Windsor Police Service The Corporation of the City of Brampton Region of Peel City of Cambridge Guelph Police Service Barrie Police Service Brantford Police Service Bradford West Gwillimbury/Innisfil Police Services Board Sarnia Police Service City of Greater Sudbury City of Hamilton Peterborough Police Service Chatham-Kent Police Service * Including Notice of Extension, section 20(1) and Notice to Affected Persons, section 21(1). Such notices are used in circumstances where, for example, there is a need to search through a large number of records or consult with one or more people outside the organization. RESPONSE RATE COMPLIANCE (SCHOOL BOARDS) Requests Requests Within Extended Over 90 Received Completed 30 Days % Compliance%* Days % District School Board of Niagara Toronto District School Board Halton Catholic District School Board York Region District School Board Thames Valley District School Board INFORMATION AND PRIVACY COMMISSIONER OF ONTARIO 2016 STATISTICS 11

14 RESPONSE RATE COMPLIANCE (SCHOOL BOARDS) CONTINUED Requests Requests Within Extended Over 90 Received Completed 30 Days % Compliance%* Days % Durham Catholic District School Board Greater Essex County District School Board Ottawa-Carleton District School Board Toronto Catholic District School Board Peel District School Board London District Catholic School Board Ottawa Catholic District School Board Rainy River District School Board Conseil des écoles catholiques du Centre-Est Hamilton Wentworth District School Board Rainbow District School Board Waterloo Region District School Board Conseil des écoles publiques de l Est de l Ontario Dufferin-Peel Catholic DSBoard Grand Erie District School Board Conseil scolaire catholique de district des Grandes Rivières Limestone District School Board Halton District School Board Renfrew County District School Board Waterloo Catholic District School Board Windsor-Essex Catholic District School Board Campbell Children s School Authority Catholic District School Board of Eastern Ontario Conseil scolaire de district catholique Centre-Sud Peterborough Victoria Northumberland and Clarington Catholic District School Board Simcoe County District School Board Upper Canada District School Board York Catholic District School Board Algonquin and Lakeshore Catholic District School Board Bluewater District School Board Brant Haldimand Norfolk Catholic District School Board Conseil scolaire Viamonde INFORMATION AND PRIVACY COMMISSIONER OF ONTARIO 2016 STATISTICS

15 RESPONSE RATE COMPLIANCE (SCHOOL BOARDS) CONTINUED Requests Requests Within Extended Over 90 Received Completed 30 Days % Compliance%* Days % Hastings and Prince Edward District School Board Kawartha Pine Ridge District School Board Kenora Catholic District School Board Trillium Lakelands District School Board Upper Grand District School Board Bruce-Grey Catholic District School Board Conseil scolaire catholique Providence Conseil scolaire public du Grand Nord de l Ontario Conseil scolaire public du Nord-Est de l Ontario Huron-Perth Catholic District School Board Lambton Kent District School Board Near North District School Board The Protestant Separate School Board of the Town of Penetanguishene Total * Including Notice of Extension, section 20(1) and Notice to Affected Persons, section 21(1). Such notices are used in circumstances where, for example, there is a need to search through a large number of records or consult with one or more people outside the organization. RESPONSE RATE COMPLIANCE (HEALTH BOARDS) Requests Requests Within Extended Over 90 Received Completed 30 Days % Compliance%* Days % Simcoe Muskoka District Health Unit Huron County Health Unit Windsor-Essex County Health Unit North Bay Parry Sound District Health Unit Peterborough Public Health Hastings and Prince Edward Counties Health Unit Sudbury and District Health Unit Chatham-Kent Board of Health Northwestern Health Unit Grey Bruce Health Unit Haliburton, Kawartha, Pine Ridge District Health Unit Middlesex-London Health Unit Kingston, Frontenac,Lennox and Addington Public Health INFORMATION AND PRIVACY COMMISSIONER OF ONTARIO 2016 STATISTICS 13

16 RESPONSE RATE COMPLIANCE (HEALTH BOARDS) CONTINUED Requests Requests Within Extended Over 90 Received Completed 30 Days % Compliance%* Days % Porcupine Health Unit Brant County Health Unit Elgin-St. Thomas Health Unit Renfrew County and District Health Unit Wellington Dufferin Guelph Public Health Eastern Ontario Health Unit Lambton Health Unit Perth District Health Unit Thunder Bay District Health Unit Total * Including Notice of Extension, section 20(1) and Notice to Affected Persons, section 21(1). Such notices are used in circumstances where, for example, there is a need to search through a large number of records or consult with one or more people outside the organization. RESPONSE RATE COMPLIANCE (POLICE) Requests Requests Within Extended Over 90 Received Completed 30 Days % Compliance%* Days % Toronto Police Service 5,973 5,390 3, Durham Regional Police Service 1,458 1,473 1, York Regional Police 1,444 1, Peel Regional Police 1,400 1,400 1, Hamilton Police Service 1,289 1,310 1, Halton Regional Police Service 1,200 1, Waterloo Regional Police Service 1,006 1, Niagara Regional Police Service 1, Ottawa Police Service London Police Service Windsor Police Service Guelph Police Service Barrie Police Service Brantford Police Service Bradford West Gwillimbury/Innisfil Police Services Board Sarnia Police Service Peterborough Police Service Chatham-Kent Police Service Thunder Bay Police Service Strathroy-Caradoc Police Service City of Kawartha Lakes Police Service INFORMATION AND PRIVACY COMMISSIONER OF ONTARIO 2016 STATISTICS

17 RESPONSE RATE COMPLIANCE (POLICE) CONTINUED Requests Requests Within Extended Over 90 Received Completed 30 Days % Compliance%* Days % Woodstock Police Service St. Thomas Police Service Timmins Police Service Orangeville Police Service Stratford Police Service Port Hope Police Service Cornwall Community Police Service Greater Sudbury Police Service Wingham Police Service LaSalle Police Service Cobourg Police Service Amherstburg Police Service Hanover Police Service Shelburne Police Service Midland Police Services Board West Grey Police Service Belleville Police Service Saugeen Shores Police Services Smiths Falls Police Service Sault Ste. Marie Police Service Dryden Police Service Gananoque Police Services Board Brockville Police Service Aylmer Police Kingston Police Services Board Deep River Police Services Board West Nipissing Police Service North Bay Police Service County of Prince Edward Police Services Board Orillia Police Services Board Total 21,093 20,105 14, , * Including Notice of Extension, section 20(1) and Notice to Affected Persons, section 21(1). Such notices are used in circumstances where, for example, there is a need to search through a large number of records or consult with one or more people outside the organization. INFORMATION AND PRIVACY COMMISSIONER OF ONTARIO 2016 STATISTICS 15

18 RESPONSE RATE COMPLIANCE (MUNICIPAL CORPORATIONS) Requests Requests Within Extended Over 90 Received Completed 30 Days % Compliance%* Days % City of Toronto 3,106 2,856 1, Town of Oakville 1,205 1,210 1, City of Kitchener City of Ottawa City of Mississauga Town of Richmond Hill City of Burlington The Corporation of the City of Brampton Region of Peel City of Cambridge City of Greater Sudbury City of Hamilton Corporation City of London York Region City of Oshawa Town of Halton Hills City of Vaughan Regional Municipality of Durham City of Guelph The Corporation of the City of Windsor City of Markham City of Peterborough Niagara Region Town of Georgina Corporation of the County of Grey City of Thunder Bay The Corporation of the City of Waterloo City of Sault Ste. Marie City of Kawartha Lakes City of Kingston The Corporation of the City of North Bay City of St. Catharines Town of Caledon Corporation of the City of Brantford Town of Whitby Regional Municipality of Waterloo City of Clarence-Rockland INFORMATION AND PRIVACY COMMISSIONER OF ONTARIO 2016 STATISTICS

19 RESPONSE RATE COMPLIANCE (MUNICIPAL CORPORATIONS) CONTINUED Requests Requests Within Extended Over 90 Received Completed 30 Days % Compliance%* Days % The Corporation of the City of Barrie Town of Newmarket Municipality of Chatham-Kent Norfolk County The Regional Municipality of Halton The Corporation of Haldimand County The Corporation of the City of Cornwall Corporation of the Town of Ajax Town of East Gwillimbury The Corporation of the Town of Aurora Township of King County of Oxford Municipality of Clarington City of Belleville Corporation of the County of Brant County of Simcoe The Corporation of the County of Lambton Town of New Tecumseth Township of Oro-Medonte The Corporation of the County of Wellington The Corporation of the County of Prince Edward City of Pickering Town of Milton City of Stratford Town of Amherstburg Town of Bradford West Gwillimbury The Corporation of the City of Welland The District Municipality of Muskoka Town of Lakeshore Township of Uxbridge Town of Whitchurch-Stouffville The Corporation of the Town of Niagara-on-the-Lake Town of Collingwood Town of Pelham INFORMATION AND PRIVACY COMMISSIONER OF ONTARIO 2016 STATISTICS 17

20 RESPONSE RATE COMPLIANCE (MUNICIPAL CORPORATIONS) CONTINUED Requests Requests Within Extended Over 90 Received Completed 30 Days % Compliance%* Days % Township of Muskoka Lakes Town of Fort Erie City of Sarnia Corporation of the Municipality of Meaford The Corporation of the Town of Kingsville Township of Scugog City of Port Colborne City of Timmins Corporation of the Town of Essex County of Dufferin Town of Cobourg United Counties of Leeds and Grenville Corporation of the Municipality of Port Hope Town of Orangeville Town of Wasaga Beach Township of Ramara The Corporation of the City of Owen Sound Township of South Stormont Corporation of the City of Orillia Township of Russell Township of Springwater City of Thorold Corporation of the County of Essex The Corporation of the City of Brockville Town of The Blue Mountains Township of South Frontenac Corporation of the Township of Brock Municipality of Brighton The Corporation of the Township of Rideau Lakes Town of Cochrane Township of Alfred and Plantagenet Township of Centre Wellington Township of Selwyn (formerly Smith-Ennismore-Lakefield) Municipality of St. Charles INFORMATION AND PRIVACY COMMISSIONER OF ONTARIO 2016 STATISTICS

21 RESPONSE RATE COMPLIANCE (MUNICIPAL CORPORATIONS) CONTINUED Requests Requests Within Extended Over 90 Received Completed 30 Days % Compliance%* Days % The Corporation of the Municipality of West Nipissing The Corporation of the Township of Clearview Town of Espanola Township of Puslinch The Corporation of the City of Quinte West Township of Essa Township of South Glengarry Corporation of the Township of Georgian Bay County of Huron County of Middlesex Municipality of Lambton Shores Municipality of Leamington The Corporation of the City of Kenora The Corporation of the Township of Seguin Town of Hearst Town of Huntsville Town of South Bruce Peninsula Township of Whitewater Region Township of Woolwich County of Hastings County of Northumberland Municipality of Marmora and Lake Municipality of North Middlesex The Corporation of the Township of Guelph/Eramosa The Nation Municipality Town of Carleton Place Town of LaSalle Town of Parry Sound Township of Leeds and the Thousand Islands Township of West Lincoln Township of Wilmot City of Woodstock Corporation of the Town of Gravenhurst Municipality of Bluewater Municipality of Magnetawan Municipality of Mississippi Mills INFORMATION AND PRIVACY COMMISSIONER OF ONTARIO 2016 STATISTICS 19

22 RESPONSE RATE COMPLIANCE (MUNICIPAL CORPORATIONS) CONTINUED Requests Requests Within Extended Over 90 Received Completed 30 Days % Compliance%* Days % Municipality of Trent Hills The Corporation of the Municipality of Brockton Town of Arnprior Town of Kapuskasing Town of Saugeen Shores Township of Brudenell, Lyndoch and Raglan Township of Cavan Monaghan City of Temiskaming Shores Corporation of the Town of Iroquois Falls Corporation of the Township of Lake of Bays Municipal Corporation of the County of Renfrew - Human Resources Dept. Municipality of Bayham Municipality of South Dundas Municipality of South Huron Municipality of Trent Lakes Municipality of West Grey The Corporation of Loyalist Township The Corporation of the Town of Midland The Corporation of the Township of Champlain The Corporation of the Township of Tiny The Township of North Dumfries Town of Cobalt Town of Mattawa Town of Petawawa Town of Smiths Falls Township of Minden Hills Township of North Glengarry United Counties of Prescott and Russell Wellington County Museum and Archives City of St. Thomas Corporation Township of Hamilton Corporation of the Township of Amaranth County of Bruce County of Elgin INFORMATION AND PRIVACY COMMISSIONER OF ONTARIO 2016 STATISTICS

23 RESPONSE RATE COMPLIANCE (MUNICIPAL CORPORATIONS) CONTINUED Requests Requests Within Extended Over 90 Received Completed 30 Days % Compliance%* Days % County of Frontenac Municipality of North Perth Municipality of Powassan Municipality of Wawa Municipality of Whitestone The Corporation of the County of Peterborough The Corporation of the Municipality of Kincardine The Corporation of the Municipality of Red Lake The Corporation of the Town of Bracebridge The Corporation of the Township of Carlow/Mayo Town of Erin Town of Greater Napanee Town of Prescott Town of Tillsonburg Township of Adjala-Tosorontio Township of Bonfield Township of Central Frontenac Township of Dorion Township of Havelock-Belmont-Methuen Township of North Dundas Township of North Huron Township of Otonabee-South Monaghan Township of St. Clair Corporation of The Town of St. Marys Corporation of the City of Dryden Corporation of the Municipality of French River Corporation of the Town of Hawkesbury Corporation of the Town of Northeastern Manitoulin and the Islands County of Perth Municipality of Grey Highlands Municipality of Sioux Lookout INFORMATION AND PRIVACY COMMISSIONER OF ONTARIO 2016 STATISTICS 21

24 RESPONSE RATE COMPLIANCE (MUNICIPAL CORPORATIONS) CONTINUED Requests Requests Within Extended Over 90 Received Completed 30 Days % Compliance%* Days % Municipality of Strathroy-Caradoc Municipality of Temagami Municipality of West Elgin Tay Valley Township The Corporation of the Municipality of Shuniah The Corporation of the Town of Petrolia The Corporation of the Township of Cramahe The Corporation of the Township of Severn Town of Penetanguishene Town of Renfrew Township of Hornepayne Township of Ignace Township of Madawaska Valley Township of Mapleton Township of Papineau-Cameron Township of Stirling-Rawdon Township of Tay Township of Tehkummah Township of The Archipelago Corporation of The Town of Aylmer Corporation of the County of Haliburton Corporation of the Municipality of Calvin Corporation of the Town of Fort Frances Corporation of the Town of Ingersoll Corporation of the Township of Algonquin Highlands Corporation of the Township of Bonnechere Valley Corporation of the Township of Chapleau Corporation of the Township of Douro-Dummer Corporation of the Township of Howick Corporation of the Township of Montague Corporation of the Township of South Algonquin County of Lennox & Addington Lanark County Municipalite - East Ferris - Municipality INFORMATION AND PRIVACY COMMISSIONER OF ONTARIO 2016 STATISTICS

25 RESPONSE RATE COMPLIANCE (MUNICIPAL CORPORATIONS) CONTINUED Requests Requests Within Extended Over 90 Received Completed 30 Days % Compliance%* Days % Municipality of Callander Municipality of Central Huron Municipality of Highlands East Municipality of Huron East Municipality of Neebing Municipality of Northern Bruce Peninsula Municipality of Oliver Paipoonge Municipality of South Bruce Municipality of Southwest Middlesex Municipality of Thames Centre The Corporation of Town of Minto The Corporation of the Municipality of Arran-Elderslie The Corporation of the Municipality of Charlton and Dack The Corporation of the Municipality of Killarney The Corporation of the Town of Kearney The Corporation of the Township of Conmee The Corporation of the Township of Lanark Highlands The Corporation of the Township of O Connor The Corporation of the Township of South-West Oxford The Municipality of Huron Shores Town of Atikokan Town of Deep River Town of Laurentian Hills Town of Lincoln Township of Alnwick/Haldimand Township of Asphodel-Norwood Township of Beckwith Township of Billings Township of Chisholm Township of East Hawkesbury Township of Edwardsburgh/Cardinal Township of Elizabethtown-Kitley INFORMATION AND PRIVACY COMMISSIONER OF ONTARIO 2016 STATISTICS 23

26 RESPONSE RATE COMPLIANCE (OTHER MUNICIPAL INSTITUTIONS) CONTINUED Requests Requests Within Extended Over 90 Received Completed 30 Days % Compliance%* Days % Township of Gillies Township of Huron-Kinloss Township of Laird Township of McMurrich/Monteith Township of Melancthon Township of Nipissing Township of North Kawartha Township of Perth East Township of Strong Township of Terrace Bay Village of Sundridge Total 15,233 14,741 12, * Including Notice of Extension, section 20(1) and Notice to Affected Persons, section 21(1). Such notices are used in circumstances where, for example, there is a need to search through a large number of records or consult with one or more people outside the organization. 24 INFORMATION AND PRIVACY COMMISSIONER OF ONTARIO 2016 STATISTICS

27 Summary of Appeals 2016 vs General Records Appeals 2016 Personal Information Appeals 2016 Total Appeals Provincial Municipal Total Provincial Municipal Total Provincial Municipal Total Opened , ,548 Closed , , General Records Appeals 2015 Personal Information Appeals 2015 Total Appeals Provincial Municipal Total Provincial Municipal Total Provincial Municipal Total Opened , ,403 Closed ,329 ISSUES IN APPEALS OPENED Issue Provincial % Municipal % Total % Exemptions only Third Party Exemptions with Other Issues Reasonable Search Deemed Refusal Act Does Not Apply Other Fee and Fee Waiver Interim Decision Time Extension Frivolous or Vexatious Correction Custody or Control Fee Failure to Disclose Fee Waiver Inadequate Decision Transfer Forward Total , INFORMATION AND PRIVACY COMMISSIONER OF ONTARIO 2016 STATISTICS 25

28 TYPES OF APPELLANTS IN APPEALS OPENED Provincial % Municipal % Total % Individual , Business Media Association/Group Politician Academic/Researcher Union Government Total , NUMBER OF APPEALS CLOSED OTHER THAN BY ORDER, BY OUTCOME Provincial % Municipal % Total % Mediated in Full Withdrawn Screened out Abandoned Dismissed without Inquiry/Review/Order Total , NUMBER OF APPEALS CLOSED BY ORDER, BY ORDER OUTCOME Provincial % Municipal % Total % Head s decision upheld Head s decision partially upheld Head s decision not upheld Other Total * Includes file PA closed by PHIPA Decision INFORMATION AND PRIVACY COMMISSIONER OF ONTARIO 2016 STATISTICS

29 OUTCOME OF APPEALS BY STAGE CLOSED Intake % Mediation % Adjudication % Total % Mediated in Full Order Issued % Withdrawn Screened out Abandoned Dismissed without Inquiry/ Review/Order Total , Intake Mediation Adjudication Total 1, PROVINCIAL MINISTRY APPEALS OPENED BY MINISTRY NAME % Ministry of Community Safety and Correctional Services Ministry of the Environment and Climate Change Ministry of Community and Social Services Ministry of Health and Long-Term Care Ministry of the Attorney General Ministry of Natural Resources and Forestry Ministry of Transportation Ministry of Government and Consumer Services Ministry of Labour Ministry of Agriculture, Food and Rural Affairs Ministry of Finance Ministry of Municipal Affairs and Housing Ministry of Children and Youth Services Ministry of Tourism, Culture and Sport Ministry of Training, Colleges and Universities Ministry of Economic Development, Employment and Infrastructure Ministry of Education Ministry of Energy Ministry of Citizenship, Immigration and International Trade Ministry of Northern Development and Mines Ministry of Research and Innovation Total INFORMATION AND PRIVACY COMMISSIONER OF ONTARIO 2016 STATISTICS 27

30 PROVINCIAL AGENCY APPEALS OPENED BY AGENCY NAME % Independent Electricity System Operator Workplace Safety and Insurance Board Legal Aid Ontario Metrolinx Ontario Lottery and Gaming Corporation Cabinet Office Alcohol and Gaming Commission of Ontario Infrastructure Ontario Office of the Public Guardian and Trustee Social Justice Tribunals Ontario Ontario Power Generation AGRICORP Archives of Ontario Family Responsibility Office Health Professions Appeal and Review Board Ontario Human Rights Commission Ontario Securities Commission Treasury Board Secretariat Financial Services Commission of Ontario Health Professions Regulatory Advisory Council Niagara Parks Commission Ontario Northland Transportation Commission Ontario Shores Centre for Mental Health Sciences South East Local Health Integration Network Total PROVINCIAL COLLEGE AND UNIVERSITY APPEALS OPENED BY COLLEGE OR UNIVERSITY NAME University of Toronto The University of Waterloo Mohawk College of Applied Arts and Technology University of Ottawa University of Ontario Institute of Technology York University Brock University La Cité Collégiale McMaster University Ryerson University % 28 INFORMATION AND PRIVACY COMMISSIONER OF ONTARIO 2016 STATISTICS

31 PROVINCIAL COLLEGE AND UNIVERSITY APPEALS OPENED BY COLLEGE OR UNIVERSITY NAME CONTINUED Seneca College of Applied Arts and Technology Algoma University Carleton University Confederation College of Applied Arts and Technology Queen s University University of Western Ontario Wilfrid Laurier University Durham College of Applied Arts and Technology Fanshawe College of Applied Arts and Technology Humber College of Applied Arts and Technology Lakehead University Laurentian University of Sudbury Northern College of Applied Arts and Technology Trent University University of Guelph University of Windsor Total % PROVINCIAL HOSPITAL APPEALS OPENED BY HOSPITAL NAME % Markham Stouffville Hospital Halton Healthcare Services The Hospital for Sick Children Grand River Hospital Hamilton Health Sciences The Ottawa Hospital University Health Network London Health Sciences Centre Royal Victoria Regional Health Centre St. Joseph s Health Care London Trillium Health Partners Children s Hospital of Eastern Ontario Kingston General Hospital Peterborough Regional Health Centre Southlake Regional Health Centre St. Michael s Hospital Waypoint Centre for Mental Health Care Baycrest Centre for Geriatric Care Brantford General Hospital INFORMATION AND PRIVACY COMMISSIONER OF ONTARIO 2016 STATISTICS 29

32 PROVINCIAL HOSPITAL APPEALS OPENED BY HOSPITAL NAME CONTINUED % Cambridge Memorial Hospital Centre for Addiction and Mental Health (CAMH) Lakeridge Health Oshawa Mount Sinai Hospital Niagara Health System Orillia Soldiers Memorial Hospital (OSMH) Providence Care Providence Healthcare Queensway Carleton Hospital Rouge Valley Health System St. Joseph s General Hospital - Elliot Lake St. Joseph s Health Centre Sunnybrook Health Sciences Centre Toronto East General Hospital William Osler Health System - Brampton Campus Windsor Regional Hospital Total MUNICIPAL POLICE SERVICES APPEALS OPENED BY POLICE SERVICE NAME % Toronto Police Services Board Peel Regional Police Services Board Ottawa Police Services Board York Regional Police Services Board Durham Regional Police Services Board Hamilton Police Services Board London Police Services Board Waterloo Regional Police Services Board Guelph Police Services Board Halton Regional Police Services Board Niagara Regional Police Services Board Peterborough Police Service Board The Greater/Grand Sudbury Police Services Board Brantford Police Services Board Port Hope Police Services Board Windsor Police Services Board Barrie Police Services Board Dryden Police Services Board North Bay Police Services Board INFORMATION AND PRIVACY COMMISSIONER OF ONTARIO 2016 STATISTICS

33 MUNICIPAL POLICE SERVICES APPEALS OPENED BY POLICE SERVICE NAME CONTINUED % Owen Sound Police Services Board Sarnia Police Services Board Sault Ste. Marie Police Services Board St. Thomas Police Services Board Thunder Bay Police Services Board Timmins Police Services Board Total MUNICIPAL SCHOOL BOARD APPEALS OPENED BY BOARD NAME % Toronto District School Board London District Catholic School Board Ottawa-Carleton District School Board York Region District School Board Rainbow District School Board Limestone District School Board Conseil scolaire de district catholique de l Est ontarien Dufferin-Peel Catholic District School Board Durham District School Board Greater Essex County District School Board Ottawa Catholic School Board Simcoe Muskoka Catholic District School Board Algonquin and Lakeshore Catholic District School Board Conseil des écoles publiques de l Est de l Ontario Conseil scolaire catholique Providence Conseil scolaire de district catholique Centre-Sud Conseil scolaire Viamonde District School Board of Niagara District School Board Ontario North East Durham Catholic District School Board Halton District School Board Hastings and Prince Edward District School Board Near North District School Board Niagara Catholic District School Board Peel District School Board Renfrew County District School Board Thames Valley District School Board Waterloo Region District School Board Total INFORMATION AND PRIVACY COMMISSIONER OF ONTARIO 2016 STATISTICS 31

34 MUNICIPAL CORPORATION APPEALS OPENED BY MUNICIPALITY NAME % City of Toronto City of Vaughan City of Ottawa City of Hamilton The Corporation of the City of Oshawa Region of Peel The Corporation of the City of London City of Greater Grand Sudbury City of Windsor Town of the Blue Mountains Niagara Peninsula Conservation Authority Town of Pelham Town of South Bruce Peninsula City of Kawartha Lakes Regional Municipality of Durham The Corporation of the City of Kingston The Corporation of the City of St. Thomas The Corporation of the Municipality of St. Charles The Corporation of the Township of South Glengarry The Township of Central Frontenac Town of Collingwood Town of Iroquois Falls Town of Oakville Township of Oro-Medonte Township of Puslinch City of Kenora City of Stratford City of Timmins Corporation of the City of Belleville The Corporation of the City of Cambridge The Corporation of the Town of Essex Town of Amherstburg Town of Kapuskasing Town of Newmarket City of Cornwall City of Greater Sudbury City of North Bay City of Thunder Bay Corporation of the Township of McGarry INFORMATION AND PRIVACY COMMISSIONER OF ONTARIO 2016 STATISTICS

35 MUNICIPAL CORPORATION APPEALS OPENED BY MUNICIPALITY NAME CONTINUED % Kingston Economic Development Corporation Municipality of Marmora and Lake North Algona Wilberforce Township Regional Municipality of York The Regional Municipality of York Town of Richmond Hill Township of Scugog Township of Uxbridge City of Peterborough City of Pickering City of Sault Ste. Marie City of St. Catharines Corporation of the City of Clarence-Rockland Corporation of the Municipality of Temagami Corporation of the Town of Arnprior Corporation of the Town of Bradford West Gwillimbury County of Bruce County of Norfolk Haldimand County Regional Municipality of Peel The 519 Church Street Community Centre The Corporation of the City of Barrie The Corporation of the City of Sault Ste. Marie The Corporation of the Municipality of Central Elgin The Corporation of the Town of Mississippi Mills The Township of Woolwich Town of Midland Town of Milton Town of Niagara-on-the-Lake Township of Leeds and the Thousand Islands Township of North Dundas Township of Southgate City of Brockville City of Markham City of Mississauga City of Sarnia City of Waterloo City of Welland INFORMATION AND PRIVACY COMMISSIONER OF ONTARIO 2016 STATISTICS 33

36 MUNICIPAL CORPORATION APPEALS OPENED BY MUNICIPALITY NAME CONTINUED % Corporation of the City of Brantford Corporation of the County of Essex Corporation of the County of Huron Corporation of The Town of Kearney Corporation of the Town of Prescott County of Frontenac County of Lambton County of Lanark County of Renfrew County of Simcoe Municipality of Assiginack Municipality of Clarington Municipality of Meaford Municipality of Port Hope Municipality of Shuniah Municipality of Sioux Lookout Municipality of Thames Centre Municipality of Whitestone Northeastern Manitoulin & the Islands Ontario Works - City of Hamilton Regional Municipality of Halton The City of Temiskaming Shores The Corporation of the Town of Cobourg The Corporation of the Township of Havelock-Belmont-Methuen The Corporation of the Township of Madawaska Valley The Township of Billings Town of Aurora Town of Aylmer Town of Blind River Town of Caledon Town of East Gwillimbury Town of Erin Town of Georgina Town of Huntsville Town of New Tecumseth Town of Parry Sound Town of Petrolia Town of Wasaga Beach Township of Brudenell, Lyndoch and Raglan INFORMATION AND PRIVACY COMMISSIONER OF ONTARIO 2016 STATISTICS

37 MUNICIPAL CORPORATION APPEALS OPENED BY MUNICIPALITY NAME CONTINUED % Township of Essa Township of Lake of Bays Township of South Stormont Township of Springwater Township of Wainfleet Township of Whitewater Region United Counties of Leeds and Grenville Total OTHER TYPES OF MUNICIPAL APPEALS OPENED BY INSTITUTION NAME % Toronto Transit Commission Kettle Creek Conservation Authority Municipal Property Assessment Corporation Essex Region Conservation Authority Toronto Community Housing Corporation Conservation Halton Local Services Board of Rainbow Country North Bay Hydro Holdings Limited South Nation Conservation De La Nation Sud Toronto and Region Conservation Authority Toronto Hydro Corporation Catfish Creek Conservation Authority County of Elgin District of Thunder Bay Social Services Administration Board Durham Student Transportation Services Enwin Utilities Ltd Exhibition Place Greater Sudbury Hydro Plus Inc Greater Sudbury Utilities Inc Hastings & Prince Edward Counties Health Unit Housing Services Corporation Ottawa Public Library St. Luke s Lodge Toronto Parking Authority Total INFORMATION AND PRIVACY COMMISSIONER OF ONTARIO 2016 STATISTICS 35

38 APPEALS OPENED BY REPRESENTATIVE TYPE* Provincial % Municipal % Total % Self-represented , Lawyer Agent Total , * Appellants may be represented by more than one type of representative, therefore the total number of appeals reported here may be greater than the actual number of appeals opened. APPEALS PROCESSED* IN INTAKE BY DISPOSITION Appeals Processed Disposition in Intake % Proceed to Mediation 1, Resolved Screened out without subs Withdrawn Abandoned Screened out with subs Order Issued Total 1, * Processed refers to those files that completed the Intake stage somewhere between January 1, 2016 and December 31, 2016 and includes files that are still open in the Mediation and Adjudication stages APPEALS PROCESSED* IN MEDIATION BY DISPOSITION Files Processed Disposition in Mediation % Settled No issues mediated Partially mediated Abandoned Withdrawn Total * Processed refers to those files that completed the Mediation stage somewhere between January 1, 2016 and December 31, 2016 and includes files that are still open in the Adjudication stage 36 INFORMATION AND PRIVACY COMMISSIONER OF ONTARIO 2016 STATISTICS

39 Judicial Reviews NEW JUDICIAL REVIEW APPLICATIONS & IPC INTERVENTIONS IN 2016 New Judicial Review applications & IPC interventions in 2016: 13 Launched by: Institution 2 Requester / Complainant 2 Affected Party 6 IPC intervened in other application or appeal in IPC-initiated application 0 INSTITUTION: PO-3576 (Carleton University v. IPC & John Doe) application started in 2016, still open at end of PO-3620 (Lambton College v. IPC) application started in 2016, still open at end of REQUESTER / COMPLAINANT: MO-3296 (Katherine Lin v. TPSB & IPC) application started in 2016, still open at end of MO-3344 (MD Chowdhury v. TPSB) application started in 2016, still open at end of AFFECTED PARTY: PO-3598 (TD-Bank v. IPC, Ryerson, John Doe, requestor) application started in 2016, still open at end of PO-3617 (OMA, Several Physicians, Affected Third Party Doctors v. MOHLTC, Theresa Boyle & IPC) three applications brought by each applicant party started in 2016, still open at end of A fourth application was launched but is pending the outcome of the three other judicial reviews. MO-3295 (Dr. Kim Barker v. IPC & Algoma Public Health) application started in 2016, still open at end of PO-3663 (Gartner Inc. v. IPC, Treasury Board Secretariat, Jane Done, requester) application started in 2016, still open at end of IPC INTERVENTIONS: Alberta IPC v. University of Calgary (SCC Intervention). IPC granted Intervenor status February Application/IPC intervention heard April 2016 Alberta IPC application dismissed by SCC November ARPA v. Her Majesty the Queen in the Right of Ontario, IPC granted Intervenor status November 2016, still open at end of Deputy Registrar General (IPC Adoption Disclosure Intervention) IPC granted Intervenor status October 2016, still open at end of IPC-INITIATED APPLICATION: None. INFORMATION AND PRIVACY COMMISSIONER OF ONTARIO 2016 STATISTICS 37

40 ONGOING JUDICIAL REVIEWS & IPC INTERVENTIONS AS OF DECEMBER 31, 2016 Ongoing Judicial Reviews as of December 31, 2016: 15 Launched by: Institution 3 Requester / Complainant 3 Affected Party 6 IPC Intervention: 3 IPC-initiated application 0 INSTITUTION: PO-3520 (OCL v. IPC, MAG, John Doe, requester) application started in 2015, still open at end of PO-3576 (Carleton University v. IPC & John Doe) application started in 2016, still open at end of PO-3620 (Lambton College v. IPC) application started in 2016, still open at end of REQUESTER / COMPLAINANT: PO-3074 / PO-3132 (John R. Mann III v. MOE & IPC) application started in 2014, still open at end of MO-3296 (Katherine Lin v. TPSB & IPC) application started in 2016, still open at end of MO-3344 (MD Chowdhury v. TPSB) application started in 2016, still open at end of AFFECTED PARTY: PO-3598 (TD-Bank v. IPC, Ryerson, John Doe, requestor) application started in 2016, still open at end of PO-3617 (OMA, Several Physicians, Affected Third Party Doctors v. MOHLTC, Theresa Boyle & IPC) three applications brought by each applicant party started in 2016, still open at end of A fourth application was launched but is pending the outcome of the three other judicial reviews. MO-3295 (Dr. Kim Barker v. IPC & Algoma Public Health) application started in 2016, still open at end of PO-3663 (Gartner Inc. v. IPC, Treasury Board Secretariat, Jane Done, requester) application started in 2016, still open at end of IPC INTERVENTIONS: ARPA v. Her Majesty the Queen in the Right of Ontario. IPC granted Intervenor status November 2016, still open at end of Deputy Registrar General (IPC Adoption Disclosure Intervention) IPC granted Intervenor status October 2016, still open at end of Long-Gun Registry intervention, application started in 2015, still open at end of IPC-INITIATED APPLICATION: None. 38 INFORMATION AND PRIVACY COMMISSIONER OF ONTARIO 2016 STATISTICS

41 JUDICIAL REVIEWS & IPC INTERVENTIONS CLOSED AND/OR HEARD IN 2016 Judicial Reviews & IPC interventions Closed and/or Heard in 2016: 10 Abandoned or settled or dismissed for delay IPC Order stands 3 IPC Order upheld (and/or leave to appeal dismissed) 3 IPC Order not upheld (and/or IPC s leave to appeal dismissed) and remitted back to IPC 3 IPC Order upheld on SCC appeal 0 IPC Order not upheld on SCC appeal 0 IPC intervened in SCC or Federal Court appeal 1 PO-2793-I / PO-2901-F (Minister of Finance v. IPC & John Doe, Requester) application abandoned January MO-3174-I / MO-3175 (Town of Arnprior v. IPC & William Skinner) application heard & dismissed April HO-013 (Rouge Valley Health Systems v. IPC) application abandoned April IPC v. TPS / Chief ( Crossing the Line report) application abandoned May PO-3392 (Accenture Inc. v. IPC & Metrolinx), application dismissed March 2016, Accenture s Motion for Leave to Appeal dismissed June PO-3402-F / PO-3322-I / PO-3231-I (CLA) application heard and remitted back to the IPC for reconsideration, November PO-3514 (MAG v. IPC & Marcus McCann, Requester) application heard and dismissed November PO-3472 (Bricklayers Local #2, Bricklayers CMPT v. IPC, Minister of Finance & FSCO) application heard August 2016 (IPC order not upheld). IPC s Leave to Appeal denied December Alberta IPC v. University of Calgary (SCC Intervention). IPC granted Intervenor status February Application/IPC intervention heard April 2016 Alberta IPC application dismissed by SCC November INFORMATION AND PRIVACY COMMISSIONER OF ONTARIO 2016 STATISTICS 39

42 PRIVACY Summary of Privacy Complaints 2016 vs Privacy Complaints 2015 Privacy Complaints Provincial Municipal Total Provincial Municipal Total Opened Closed NUMBER OF PRIVACY COMPLAINTS CLOSED Year Municipal Provincial Total PRIVACY COMPLAINTS CLOSED BY TYPE OF RESOLUTION Resolution Type Provincial % Municipal % Total % Resolved Screened out Withdrawn Abandoned Report Total SOURCE OF COMPLAINTS Source Provincial % Municipal % Total % Individual IPC Commissioner initiated Self-reported breaches Total INFORMATION AND PRIVACY COMMISSIONER OF ONTARIO 2016 STATISTICS

43 PRIVACY PRIVACY COMPLAINTS BY TYPE OF RESOLUTION AND STAGE CLOSED Resolution Type Intake % Investigation % Total % Resolved Screened out Withdrawn Abandoned Report Total ISSUES* IN PRIVACY COMPLAINTS Issue Provincial % Municipal % Total % Disclosure General privacy issue Security Collection Access Personal information Section 6(1)(a) - Draft by-law or private bill Right of correction Consent Manner of collection Use Total * The number of issues does not equal the number of complaints closed, as some complaints may involve more than one issue. Abandoned, withdrawn and screened out complaint files are not included. OUTCOME OF ISSUES* IN PRIVACY COMPLAINTS Outcome Provincial % Municipal % Total % Resolved - Finding not necessary Complied in Full Act does not apply Complied in Part Total * The number of issues does not equal the number of complaints closed, as some complaints may involve more than one issue. Abandoned, withdrawn and screened out complaint files are not included. INFORMATION AND PRIVACY COMMISSIONER OF ONTARIO 2016 STATISTICS 41

44 PRIVACY PRIVACY COMPLAINTS PROCESSED* IN INTAKE BY DISPOSITION Files Processed Disposition in Intake % Resolved Screened out Withdrawn Proceed to Mediation\Investigation Abandoned Total * Processed refers to those files that completed the Intake stage somewhere between January 1, 2016 and December 31, 2016 and includes files that are still open in the Investigation stage. PRIVACY COMPLAINTS PROCESSED IN INVESTIGATION BY DISPOSITION Disposition Files Processed in Investigation % Report Resolved Total INFORMATION AND PRIVACY COMMISSIONER OF ONTARIO 2016 STATISTICS

45 HEALTH PRIVACY Requests by the Public under PHIPA There were 101,847 requests for access to personal health information completed in OUTCOME OF REQUESTS COMPLETED* Number of Requests Completed* Full access provided 99,126 Partial access provided: provisions applied to deny access 66 Partial access provided: no record exists or cannot be found 109 Partial access provided: record outside of PHIPA 4 No access provided: provisions applied to deny access 52 No access provided: no record exists or cannot be found 1,275 No access provided: record outside of PHIPA 13 Other completed requests, e.g. withdrawn or never accessed 1,814 TOTAL REQUESTS 102,459 Number of requests that were not accessed following a fee estimate 406 Number of requests denied access in whole or in part where a provision of PHIPA was applied 118 * Requests, especially complex ones, may have more than one outcome disposition. For example, some of the records responsive to a request may be partially accessed with provisions applied while others may not exist or cannot be found. Such a request has multiple outcomes and therefore could be counted more than once in this table. Thus the total of this table may be greater than the total number of requests completed. TOTAL FEES COLLECTED AND WAIVED AND AVERAGE COST PER ACCESS REQUEST Total Fees Collected $ 1,752, Total Fees Waived $ 494, Average Cost per Access Request $ INFORMATION AND PRIVACY COMMISSIONER OF ONTARIO 2016 STATISTICS 43

46 HEALTH PRIVACY Compliance OVERALL COMPLIANCE: 30-day: 95.4% Extended: 95.6% Over 30 days: 4.4% RESPONSE RATE COMPLIANCE Requests Within Extended Over 30 Completed 30 Days % Compliance* Days % Ministry of Health and Long-Term Care 16,285 16, Quinte Health Care 7,823 7, Mackenzie Health - Richmond Hill Site 7,249 7, Grey Bruce Health Services 4,961 4, The Ottawa Hospital 4,930 4, The Hospital for Sick Children 4,081 4, Halton Region Board of Health (MOH) 3,522 3, Sinai Health System 2, , Rouge Valley Health System 2,649 1, , Lakeridge Health 2,133 2, Trillium Health Partners 2,080 2, Markham Stouffville Hospital 1,875 1, Windsor Regional Hospital 1,730 1, Southlake Regional Hospital 1,664 1, Queensway Carleton Hospital 1,616 1, St. Michael s Hospital 1,612 1, Sunnybrook Health Sciences Centre 1,539 1, London Health Sciences Centre 1,520 1, St. Joseph s Healthcare Hamilton 1, William Osler Health Centre 1,401 1, Hamilton Health Sciences 1,371 1, The University Health Network 1,118 1, Royal Victoria Regional Health Centre 1,100 1, Health Sciences North 1,042 1, Sioux Lookout Meno Ya Win Health Centre Providence Care Grand River Hospital Children s Hospital of Eastern Ontario INFORMATION AND PRIVACY COMMISSIONER OF ONTARIO 2016 STATISTICS

47 HEALTH PRIVACY RESPONSE RATE COMPLIANCE CONTINUED Requests Within Extended Over 30 Completed 30 Days % Compliance* Days % Guelph General Hospital Niagara Health System Humber River Hospital Cambridge Memorial Hospital Halton Healthcare Scarborough and Rouge Hospital Birchmount and General sites Bluewater Health St. Joseph s Health Centre Brant Community Healthcare System Weeneebayko Area Health Authority North Bay Regional Health Centre Region of Peel- Ambulance Royal Ottawa Health Care Group St. Mary s General Hospital St. Joseph s Health Care London Hotel-Dieu Grace Healthcare Peterborough Regional Health Centre Homewood Health Centre Inc Centre for Addiction and Mental Health (CAMH) Toronto Public Health York Region - Ambulance Services Orillia Soldiers Memorial Hospital Chatham-Kent Health Alliance Kingston General Hospital Michael Garron Hospital Lady Dunn Health Centre North York General Hospital Durham Region Health Department Women s College Hospital Sault Area Hospital Joseph Brant Hospital Pembroke Regional Hospital St. Thomas Elgin General Hospital INFORMATION AND PRIVACY COMMISSIONER OF ONTARIO 2016 STATISTICS 45

48 HEALTH PRIVACY RESPONSE RATE COMPLIANCE CONTINUED Requests Within Extended Over 30 Completed 30 Days % Compliance* Days % Hotel Dieu Hospital Riverside Health Care Facilities The Region of Niagara - EMS/Ambulance Services Hôpital Montfort Brant County Health Unit Waypoint Centre for Mental Health Care Timmins & District Hospital Perth and Smiths Falls District Hospital Stratford General Hospital Site Ross Memorial Hospital Woodstock Hospital ORNGE Holland Bloorview Kids Rehabilitation Hospital Kirkland and District Hospital Renfrew County and District Health Unit Durham College St. Joseph s Care Group Ontario Shores Centre for Mental Health Sciences Upper Canada District School Board Halton Region Paramedic Services Hornepayne Community Hospital Nipigon District Memorial Hospital City of Greater Sudbury - Paramedic Services Leamington District Memorial Hospital Middlesex Hospital Alliance Runnymede Healthcare Centre Northumberland Hills Hospital Simcoe County Paramedic Services Muskoka Algonquin Healthcare Geraldton District Hospital Atikokan General Hospital Sensenbrenner Hospital INFORMATION AND PRIVACY COMMISSIONER OF ONTARIO 2016 STATISTICS

49 HEALTH PRIVACY RESPONSE RATE COMPLIANCE CONTINUED Requests Within Extended Over 30 Completed 30 Days % Compliance* Days % Bellwood Health Services South Bruce Grey Health Centre Wingham & District Hospital Tillsonburg District Memorial Hospital St. Joseph s Health Centre Guelph Georgian Bay General Hospital Lady Minto Hospital Providence Healthcare Baycrest Emergency Services/ United Counties of Prescott and Russell Kemptville District Hospital Collingwood General and Marine Hospital Alexandra Hospital Shouldice Hospital Bruyere Continuing Care Lake of the Woods District Hospital Brockville General Hospital Renfrew Victoria Hospital St. Joseph s General Hospital Elliot Lake Thunder Bay Regional Health Sciences Centre West Nipissing General Hospital Anson General Hospital North Shore Health Network North of Superior Healthcare Group Winchester District Memorial Hospital Deep River and District Hospital Algoma Public Health Lennox & Addington County General Hospital St. Francis Memorial Hospital Norfolk General Hospital West Park Healthcare Centre Alexandra Marine and General Hospital INFORMATION AND PRIVACY COMMISSIONER OF ONTARIO 2016 STATISTICS 47

50 HEALTH PRIVACY RESPONSE RATE COMPLIANCE CONTINUED Requests Within Extended Over 30 Completed 30 Days % Compliance* Days % Manitoulin Health Centre South Huron Hospital Association McMaster University Arnprior & District Memorial Hospital Stevenson Memorial Hospital County of Brant - Ambulance Service Wilfrid Laurier University Carleton Place & District Memorial Hospital Corporation of the County of Essex Hanover & District Hospital Chapleau Health Services Dryden Regional Health Centre Hotel Dieu Shaver Health and Rehabilitation Centre Almonte General Hospital / Fairview Manor York Region - Early Intervention Services Cornwall Community Hospital Listowel Memorial Hospital Temiskaming Hospital Cochrane District Social Services Administration Board Hôpital Glengarry Memorial Hospital Middlesex-London Health Unit Toronto Long Term Care Homes & Services United Counties of Leeds and Grenville Paramedic Services West Haldimand General Hospital York Region - Long-Term Care Georgian College of Applied Arts and Technology Manitouwadge General Hospital Notre-Dame Hospital Regional Municipality of Waterloo/ Paramedic Services Simcoe Muskoka District Health Unit Bingham Memorial Hospital County of Oxford - EMS INFORMATION AND PRIVACY COMMISSIONER OF ONTARIO 2016 STATISTICS

51 HEALTH PRIVACY RESPONSE RATE COMPLIANCE CONTINUED Requests Within Extended Over 30 Completed 30 Days % Compliance* Days % Hôpital Smooth Rock Falls Hospital Providence Healthcare - The Houses of Providence (LTC) The Region of Niagara - Long Term Care Homes Toronto Grace Health Centre West Parry Sound Health Centre Confederation College Regional Municipality of Waterloo/Sunnyside Home St. Joseph s Continuing Care Centre of Sudbury Clinton Public Hospital Site Lakehead University (Student Health & Counselling Centre) Regional Municipality of Peel - Public Health The Regional Municipality of York City of Ottawa Grey Bruce Health Unit Hamilton Public Health Huron County Health Unit Haldimand War Memorial Hospital Kingston, Frontenac, Lennox and Addington Public Health Seaforth Community Hospital Site County of Frontenac Niagara Region Ontario Agency for Health Protection and Promotion Toronto - Long Term Care Homes & Services District of Timiskaming Social Services Administration Board Englehart and District Hospital Simcoe County - Homes University of Ottawa Heart Institute Lambton Health Unit St. Mary s Memorial Hospital Site Wellington Dufferin Guelph Public Health INFORMATION AND PRIVACY COMMISSIONER OF ONTARIO 2016 STATISTICS 49

52 HEALTH PRIVACY RESPONSE RATE COMPLIANCE CONTINUED Requests Within Extended Over 30 Completed 30 Days % Compliance* Days % County of Elgin - Homes Huronlea Home for the Aged (Huron County) Region of Peel - Long Term Care Windsor-Essex County Health Unit Corporation of the County of Lambton Long-Term Care Homes County of Oxford - Public Health Haliburton, Kawartha, Pine Ridge District Health Unit Leeds, Grenville & Lanark District Health Unit Peterborough Public Health Algoma District Services Admin Board County of Dufferin District School Board of Niagara Eastern Ontario Health Unit Huron Lodge Huronview Home for the Aged (Huron County) Thunder Bay District Health Unit Toronto Paramedic Services Total 101,847 97, , EXPEDITED ACCESS Expedited Expedited Total Total Access Access Number Number of Requests Requests of % of Access Completed Completed Expedited Total Requests Within Exceeding Access Requests Completed Time Limit % Time Limit % Requests Completed Ministry of Health and Long-Term Care 16, Quinte Health Care 7, Mackenzie Health - Richmond Hill Site 7, Grey Bruce Health Services 4, The Ottawa Hospital 4, The Hospital for Sick Children 4, Halton Region Board of Health (MOH) 3, Sinai Health System 2, Rouge Valley Health System 2, INFORMATION AND PRIVACY COMMISSIONER OF ONTARIO 2016 STATISTICS

53 HEALTH PRIVACY EXPEDITED ACCESS CONTINUED Expedited Expedited Total Total Access Access Number Number of Requests Requests of % of Access Completed Completed Expedited Total Requests Within Exceeding Access Requests Completed Time Limit % Time Limit % Requests Completed Lakeridge Health 2, Trillium Health Partners 2, Markham Stouffville Hospital 1, Windsor Regional Hospital 1, Southlake Regional Hospital 1, Queensway Carleton Hospital 1, St. Michael s Hospital 1, Sunnybrook Health Sciences Centre 1, London Health Sciences Centre 1, St. Joseph s Healthcare Hamilton 1, William Osler Health Centre 1, Hamilton Health Sciences 1, The University Health Network 1, Royal Victoria Regional Health Centre 1, Health Sciences North 1, Sioux Lookout Meno Ya Win Health Centre Providence Care Grand River Hospital Children s Hospital of Eastern Ontario Guelph General Hospital Niagara Health System Humber River Hospital Cambridge Memorial Hospital Halton Healthcare Scarborough and Rouge Hospital Birchmount and General sites Bluewater Health St. Joseph s Health Centre Brant Community Healthcare System Weeneebayko Area Health Authority North Bay Regional Health Centre Region of Peel- Ambulance Royal Ottawa Health Care Group St. Mary s General Hospital St. Joseph s Health Care London INFORMATION AND PRIVACY COMMISSIONER OF ONTARIO 2016 STATISTICS 51

54 HEALTH PRIVACY EXPEDITED ACCESS CONTINUED Expedited Expedited Total Total Access Access Number Number of Requests Requests of % of Access Completed Completed Expedited Total Requests Within Exceeding Access Requests Completed Time Limit % Time Limit % Requests Completed Hotel-Dieu Grace Healthcare Peterborough Regional Health Centre Homewood Health Centre Inc Centre for Addiction and Mental Health (CAMH) Toronto Public Health York Region - Ambulance Services Orillia Soldiers Memorial Hospital Chatham-Kent Health Alliance Kingston General Hospital Michael Garron Hospital Lady Dunn Health Centre North York General Hospital Durham Region Health Department Women s College Hospital Sault Area Hospital Joseph Brant Hospital Pembroke Regional Hospital St. Thomas Elgin General Hospital Hotel Dieu Hospital Riverside Health Care Facilities The Region of Niagara - EMS/ Ambulance Services Hôpital Montfort Brant County Health Unit Waypoint Centre for Mental Health Care Timmins & District Hospital Perth and Smiths Falls District Hospital Stratford General Hospital Site Ross Memorial Hospital Woodstock Hospital ORNGE Holland Bloorview Kids Rehabilitation Hospital Kirkland and District Hosptial Renfrew County and District Health Unit Durham College INFORMATION AND PRIVACY COMMISSIONER OF ONTARIO 2016 STATISTICS

55 HEALTH PRIVACY EXPEDITED ACCESS CONTINUED Expedited Expedited Total Total Access Access Number Number of Requests Requests of % of Access Completed Completed Expedited Total Requests Within Exceeding Access Requests Completed Time Limit % Time Limit % Requests Completed St. Joseph s Care Group Ontario Shores Centre for Mental Health Sciences Upper Canada District School Board Halton Region Paramedic Services Hornepayne Community Hospital Nipigon District Memorial Hospital City of Greater Sudbury - Paramedic Services Leamington District Memorial Hospital Middlesex Hospital Alliance Runnymede Healthcare Centre Northumberland Hills Hospital Simcoe County Paramedic Services Muskoka Algonquin Healthcare Geraldton District Hospital Atikokan General Hospital Sensenbrenner Hospital Bellwood Health Services South Bruce Grey Health Centre Wingham and District Hospital Tillsonburg District Memorial Hospital St. Joseph s Health Centre Guelph Georgian Bay General Hospital Lady Minto Hospital Providence Healthcare Baycrest Emergency Services/ United Counties of Prescott and Russell Kemptville District Hospital Collingwood General and Marine Hospital Alexandra Hospital Shouldice Hospital Bruyere Continuing Care Lake of the Woods District Hospital Brockville General Hospital Renfrew Victoria Hospital INFORMATION AND PRIVACY COMMISSIONER OF ONTARIO 2016 STATISTICS 53

56 HEALTH PRIVACY EXPEDITED ACCESS CONTINUED Expedited Expedited Total Total Access Access Number Number of Requests Requests of % of Access Completed Completed Expedited Total Requests Within Exceeding Access Requests Completed Time Limit % Time Limit % Requests Completed St. Joseph s General Hospital Elliot Lake Thunder Bay Regional Health Sciences Centre West Nipissing General Hospital Anson General Hospital North Shore Health Network North of Superior Healthcare Group Winchester District Memorial Hospital Deep River and District Hospital Algoma Public Health Lennox & Addington County General Hospital St. Francis Memorial Hospital Norfolk General Hospital West Park Healthcare Centre Alexandra Marine and General Hospital Manitoulin Health Centre South Huron Hospital Association McMaster University Arnprior & District Memorial Hospital Stevenson Memorial Hospital County of Brant - Ambulance Service Wilfrid Laurier University Carleton Place & District Memorial Hospital Corporation of the County of Essex Hanover & District Hospital Chapleau Health Services Dryden Regional Health Centre Hotel Dieu Shaver Health and Rehabilitation Centre Almonte General Hospital / Fairview Manor York Region - Early Intervention Services Cornwall Community Hospital Listowel Memorial Hospital Temiskaming Hospital Cochrane District Social Services Administration Board Hôpital Glengarry Memorial Hospital INFORMATION AND PRIVACY COMMISSIONER OF ONTARIO 2016 STATISTICS

57 HEALTH PRIVACY EXPEDITED ACCESS CONTINUED Expedited Expedited Total Total Access Access Number Number of Requests Requests of % of Access Completed Completed Expedited Total Requests Within Exceeding Access Requests Completed Time Limit % Time Limit % Requests Completed Middlesex-London Health Unit Toronto Long Term Care Homes & Services United Counties of Leeds and Grenville Paramedic Services West Haldimand General Hospital York Region - Long-Term Care Georgian College of Applied Arts & Technology Manitouwadge General Hospital Notre-Dame Hospital Regional Municipality of Waterloo/ Paramedic Services Simcoe Muskoka District Health Unit Bingham Memorial Hospital County of Oxford - EMS Hopital Smooth Rock Falls Hospital Providence Healthcare The Houses of Providence (LTC) The Region of Niagara - Long Term Care Homes Toronto Grace Health Centre West Parry Sound Health Centre Confederation College Regional Municipality of Waterloo/ Sunnyside Home St. Joseph s Continuing Care Centre of Sudbury Clinton Public Hospital Site Lakehead University (Student Health & Counselling Centre) Regional Municipality of Peel - Public Health The Regional Municipality of York City of Ottawa Grey Bruce Health Unit Hamilton Public Health Huron County Health Unit Haldimand War Memorial Hospital Kingston, Frontenac, Lennox and Addington Public Health INFORMATION AND PRIVACY COMMISSIONER OF ONTARIO 2016 STATISTICS 55

58 HEALTH PRIVACY EXPEDITED ACCESS CONTINUED Expedited Expedited Total Total Access Access Number Number of Requests Requests of % of Access Completed Completed Expedited Total Requests Within Exceeding Access Requests Completed Time Limit % Time Limit % Requests Completed Seaforth Community Hospital Site County of Frontenac Niagara Region Ontario Agency for Health Protection and Promotion Toronto - Long Term Care Homes & Services District of Timiskaming Social Services Administration Board Englehart and District Hospital Simcoe County - Homes University of Ottawa Heart Institute Lambton Health Unit St. Mary s Memorial Hospital Site Wellington Dufferin Guelph Public Health County of Elgin - Homes Huronlea Home for the Aged (Huron County) Region of Peel - Long Term Care Windsor-Essex County Health Unit Corporation of the County of Lambton Long-Term Care Homes County of Oxford - Public Health Haliburton, Kawartha, Pine Ridge District Health Unit Leeds, Grenville & Lanark District Health Unit Peterborough Public Health Algoma District Services Administration Board County of Dufferin District School Board of Niagara Eastern Ontario Health Unit Huron Lodge Huronview Home for the Aged (Huron County) Thunder Bay District Health Unit Toronto Paramedic Services Total 101,847 3, , INFORMATION AND PRIVACY COMMISSIONER OF ONTARIO 2016 STATISTICS

59 HEALTH PRIVACY Summary of PHIPA Complaints 2016 vs Collection/ Self- Access/ Collection/ Self- Access/ Use/ reported IPC- Correction Use/ reported IPC- Correction Disclosure breach initiated Total Disclosure breach initiated Total Opened Closed TYPES OF PHIPA COMPLAINT FILES OPENED IN 2016 Collection/Use/Disclosure Access/ Self-reported IPC- HIC Type Correction % Individual % Breach % initiated % Total % Public Hospital Clinic Community or Mental health centre, program or service Independent Health Facility Doctor Community Care Access Centre Other health care professional Other Long-term care facility Ministry of Health Nursing Home Pharmacy Physiotherapist Chiropractor Laboratory Other prescribed person Agent Dentist Psychologist Health Data Institute Home or joint home % (aged or rest) Optometrist Private Hospital INFORMATION AND PRIVACY COMMISSIONER OF ONTARIO 2016 STATISTICS 57

60 HEALTH PRIVACY TYPES OF PHIPA COMPLAINT FILES OPENED IN 2016 CONTINUED Collection/Use/Disclosure Access/ Self-reported IPC- HIC Type Correction % Individual % Breach % initiated % Total % Audiologist Board of Health Charitable home for the aged Chiropodist Medical Officer of Health Midwife Psychiatric Facility Total OUTCOME OF ACCESS/CORRECTION COMPLAINTS BY STAGE CLOSED Intake % Mediation % Adjudication % Total % Resolved Decision Issued Withdrawn Screened out Abandoned Dismissed without Inquiry/ Review/Order Total OUTCOME OF INDIVIDUAL-INITIATED COLLECTION/USE/DISCLOSURE COMPLAINTS BY STAGE CLOSED Intake % Mediation % Adjudication % Total % Resolved Screened out Withdrawn Abandoned Decision Issued* Total * File HC14-47 closed by PHIPA Decision 38; Files HC and HC closed by PHIPA Decision 35 OUTCOME OF SELF-REPORTED BREACHES BY STAGE CLOSED Intake % Investigation % Adjudication % Total % Resolved Total INFORMATION AND PRIVACY COMMISSIONER OF ONTARIO 2016 STATISTICS

61 HEALTH PRIVACY OUTCOME OF IPC COMMISSIONER-INITIATED COLLECTION/USE/DISCLOSURE COMPLAINTS BY STAGE CLOSED Intake % Investigation % Adjudication % Total % Resolved Decision Issued* Total * File HI15-66 closed by PHIPA Decision 28 ACCESS/CORRECTION COMPLAINTS CLOSED BY ISSUE % Deemed Refusal Other Fee Reasonable Search Correction Failure to Provide Access Exemptions only Exemptions with Other Issues No Written Request Fee and Fee Waiver Fee Waiver Act Does Not Apply Expedited Access Not Personal Health Information Total DETERMINATIONS UNDER SECTION 60(13) OF PHIPA In 2016 the IPC issued nine determinations in relation to six complaints under section 60(13) of PHIPA as follows: On January 18, and March 10, 2016, the IPC issued three determinations after being advised that records of personal health information had been abandoned at multiple clinic locations by the operator of a health clinic chain in the greater Toronto area. On June 30, 2016, the IPC issued a determination after being advised that records of personal health information had been abandoned by a dentist at a medical office in Ottawa, Ontario. On August 16, 2016, the IPC issued a determination after being advised that records of personal health information had been abandoned by a physician at a clinic office in Mississauga, Ontario. On October 12, 2016, the IPC determined that it was reasonably necessary to inquire into, require evidence of, or inspect the records of personal health information it received in relation to a complaint in circumstances where the mental capacity of an individual to consent to disclosure of their personal health information was in question. On November 21, 2016, the IPC issued two determinations after being advised that records of personal health information had been abandoned and improperly disposed of at a medical office and a recycling depot in the Hamilton, Ontario area. Finally, on December 20, 2016, the IPC determined that it was reasonably necessary to inquire into and inspect the records of personal health information it received in relation to a complaint, whereby the complainant received the personal health information of another individual as part of a request for records to a physician in Toronto. INFORMATION AND PRIVACY COMMISSIONER OF ONTARIO 2016 STATISTICS 59

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