two thousand and twelve access and privacy statistics Table of Contents Requests by the Public 1 Provincial Compliance 3 Municipal Compliance 12

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3 two thousand and twelve access and Table of Contents privacy statistics by the Public 1 Provincial Compliance 3 Municipal Compliance 12 Appeals 26 Privacy Complaints 38 Personal Health Information Protection Act (PHIPA) 41

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5 by the Public under FIPPA/MFIPPA There were 52,831 freedom of information (FOI) requests filed across Ontario in 2012, about a 17% increase over 2011 where 45,159 requests were filed and once again breaking the previous record of 38,903, which was set in Total FOI Filed by Jurisdiction and Records Type Personal Information General Records Total Municipal 15,702 17,158 32,860 Provincial 5,813 14,158 19,971 Total 21,515 31,316 52,831 Total FOI by Jurisdiction and Records Type Personal Information General Records Total Municipal 15,690 16,869 32,559 Provincial 5,669 13,798 19,467 Total 21,359 30,667 52,026 Total FOI by Source and Jurisdiction Municipal Provincial Total Individual / Public 23,367 4,678 28,045 Business 7,052 12,695 19,747 Government (All Levels) ,278 Media ,103 Association / Group Other Academic / Researcher Total 32,559 19,467 52,026 Outcome of by JurisdiCtion* Municipal Provincial Total All information disclosed 9,377 5,002 14,379 Information disclosed in part 17,370 6,422 23,792 No information disclosed 4,503 6,238 10,741 Request withdrawn, abandoned or non-jurisdictional 1,582 1,830 3,412 Total 32,832 19,492 52,324 * Totals do not balance back to total requests completed because the counts in this table also include requests where no decision was issued due to the request being outside the institution s jurisdiction ACCESS AND PRIVACY STATISTICS 1

6 by the Public under FIPPA/MFIPPA Total Fees Collected and Waived by Jurisdiction Municipal Provincial Total Total Application Fees Collected $158, $85, $243, Total Additional Fees Collected $453, $522, $976, Total $612, $607, $1,220, Total Fees Waived $41, $17, $59, Average Cost of Municipal of Personal Information $8.82 $8.11 $8.01 $8.83 $9.67 General Records $23.54 $26.55 $25.68 $24.22 $27.30 Average Cost of Provincial Personal Information $11.26 $9.47 $12.88 $11.35 $4.98 General Records $42.74 $39.66 $39.97 $41.39 $ INFORMATION AND PRIVACY COMMISSIONER, ONTARIO, CANADA

7 Provincial Compliance Overall Provincial Compliance 30-day: 81.8% : 88.4% Over 90 days: 4.4% Top 10 Provincial Institutions Over 90 Days Ministry of the Environment 6,871 6,826 5, Ministry of Community Safety & Correctional Services 5,335 5,186 4, Ministry of Community & Social Services 1,418 1,357 1, Ministry of Labour 1,082 1, Archives of Ontario LCBO Ministry of the Attorney General Ministry of Transportation Landlord and Tenant Board Ontario Lottery and Gaming Corporation Response Rate Compliance (Provincial Institutions except Colleges, Universities and Hospitals) Over 90 Days Ministry of the Environment 6,871 6,826 5, Ministry of Community Safety & Correctional Services 5,335 5,186 4, Ministry of Community & Social Services 1,418 1,357 1, Ministry of Labour 1,082 1, Archives of Ontario LCBO Ministry of the Attorney General Ministry of Transportation Landlord and Tenant Board Ontario Lottery and Gaming Corporation Ministry of Natural Resources Ministry of Finance ACCESS AND PRIVACY STATISTICS 3

8 Response Rate Compliance Provincial Over 90 Days Ministry of Health and Long-Term Care Ministry of Government Services Workplace Safety and Insurance Board Ministry of Training, Colleges and Universities Ministry of Education Human Rights Tribunal of Ontario Ministry of Children & Youth Services Ministry of Agriculture, Food and Rural Affairs Ontario Human Rights Commission Ministry of Energy Ontario Power Authority Ministry of Municipal Affairs and Housing Cabinet Office Ontario Power Generation Inc Ministry of Aboriginal Affairs Hydro One Inc Ministry of Economic Development and Innovation Ministry of Consumer Services Infrastructure Ontario , Ministry of Northern Development and Mines Ministry of Tourism, Culture and Sport Ministry of Infrastructure ehealth Ontario Metrolinx Legal Aid Ontario Ministry of Citizenship and Immigration Agricorp The Toronto Organizing Committee for the 2015 Pan American and Parapan American Games Pan/Parapan American Games Secretariat Ministry of Intergovernmental Affairs The Niagara Parks Commission Cancer Care Ontario Ontario Labour Relations Board Ontario Senior's Secretariat Ontario Agency for Health Protection and Promotion Health Professions Appeal and Review Board INFORMATION AND PRIVACY COMMISSIONER, ONTARIO, CANADA

9 Response Rate Compliance Provincial Over 90 Days Education Quality and Accountability Office Office of Francophone Affairs Higher Education Quality Council of Ontario Ontario Energy Board North Simcoe Muskoka Local Health Integration Network Ottawa Convention Centre Niagara Escarpment Commission Office of the French Language Services Commissioner Erie St. Clair LHIN Champlain Local Health Integration Network South West Local Health Integration Network Central Local Health Integration Network Central West Local Health Integration Network South East Local Health Integration Network Trillium Gift of Life Network Waterloo Wellington Local Health Integration Network Hamilton Niagara Haldimand Brant Local Health Integration Network North East Local Health Integration Network Ontario Northland Transportation Commission Ontario Health Quality Council Ontario Media Development Corporation Total 18,638 18,251 14, * Including Notice of Extension, section 27(1) and Notice to Affected Persons, section 28(1). Such notices are used in circumstances where, for example, there is a need to search through a large number of records or consult with one or more people outside the organization ACCESS AND PRIVACY STATISTICS 5

10 Response Rate Compliance Provincial Response Rate Compliance (Hospitals) Over 90 Days The University Health Network Mackenzie Health - Richmond Hill Site Trillium Health Partners The Ottawa Hospital St. Joseph's Health Care London The McCausland Hospital Sunnybrook Health Sciences Centre London Health Sciences Centre Manitouwadge General Hospital William Osler Health System St. Michael's Hospital Chapleau Health Services Humber River Regional Hospital - Church Site Hamilton Health Sciences Toronto East General Hospital St. Joseph s Healthcare Hamilton Health Sciences North North York General Hospital Centre for Addiction and Mental Health (CAMH) Southlake Regional Hospital The Hospital for Sick Children Children's Hospital of Eastern Ontario Lakeridge Health St. Joseph's Health Centre Women's College Hospital Joseph Brant Memorial Hospital Ontario Shores Centre for Mental Health Sciences Royal Victoria Regional Health Centre Sault Area Hospital Hotel-Dieu Grace Hospital Markham Stouffville Hospital Niagara Health Systems Thunder Bay Regional Health Sciences Centre Chatham-Kent Health Alliance Rouge Valley Health System The Scarborough Hospital Baycrest INFORMATION AND PRIVACY COMMISSIONER, ONTARIO, CANADA

11 Response Rate Compliance Provincial Over 90 Days Bluewater Health Hôpital Montfort Kingston General Hospital Windsor Regional Hospital Mount Sinai Hospital Orillia Soldiers' Memorial Hospital Cambridge Memorial Hospital Campbellford Memorial Hospital Halton Healthcare Services Queensway Carleton Hospital South Bruce Grey Health Centre Blind River District Health Centre Casey House Hospice Geraldton District Hospital Groves Memorial Community Hospital Headwaters Health Care Centre Norfolk General Hospital Peterborough Regional Health Centre Providence Healthcare St. Joseph's Care Group Stratford General Hospital Site Toronto Grace Health Centre Waypoint Centre for Mental Health Care West Parry Sound Health Centre Woodstock Hospital Brockville General Hospital Carleton Place & District Memorial Hospital Cornwall Community Hospital Georgian Bay General Hospital (Midland Site) Grand River Hospital Grey Bruce Health Services Guelph General Hospital Holland Bloorview Kids Rehabilitation Hospital Hotel Dieu Lennox & Addington County General Hospital Listowel Memorial Hospital Middlesex Hospital Alliance Muskoka Algonquin Healthcare North Bay Regional Health Centre Northumberland Hills Hospital ACCESS AND PRIVACY STATISTICS 7

12 Response Rate Compliance Provincial Over 90 Days Perth and Smith's Falls District Hospital Red Lake Margaret Cochenour Memorial Hospital Ross Memorial Hospital Runnymede Healthcare Centre Sioux Lookout Meno Ya Win Health Centre Smooth Rock Falls Hospital St. Joseph's Health Centre Guelph St. Thomas Elgin General Hospital Temiskaming Hospital University of Ottawa Heart Institute West Haldimand General Hospital Alexandra Hospital Alexandra Marine and General Hospital Almonte General Hospital / Fairview Manor Anson General Hospital Arnprior & District Memorial Hospital Atikokan General Hospital Bingham Memorial Hospital Brant Community Healthcare System Bridgepoint Health Bruyère Continuing Care Clinton Public Hospital Site Collingwood General and Marine Hospital Deep River and District Hospital Dryden Regional Health Centre Espanola Regional Hospital and Health Centre Haldimand War Memorial Hospital Haliburton Highlands Health Services Corporation Hanover & District Hospital Hôpital De Mattawa Hospital Hôpital Général de Hawkesbury & District General Hospital Hôpital Glengarry Memorial Hospital Kemptville District Hospital Kirkland and District Hospital Lady Minto Hospital Lake of the Woods District Hospital Leamington District Memorial Hospital Manitoulin Health Centre INFORMATION AND PRIVACY COMMISSIONER, ONTARIO, CANADA

13 Response Rate Compliance Provincial Over 90 Days North Wellington Health Care Notre-Dame Hospital Pembroke Regional Hospital Providence Care Quinte Health Care Renfrew Victoria Hospital Riverside Health Care Facilities Royal Ottawa Health Care Group Seaforth Community Hospital Site Sensenbrenner Hospital St. Francis Memorial Hospital St. Joseph's Continuing Care Centre St. Joseph's General Hospital Elliot Lake St. Mary's General Hospital St. Marys Memorial Hospital Site Tillsonburg District Memorial Hospital Timmins & District Hospital Weeneebayko Area Health Authority West Nipissing General Hospital West Park Healthcare Centre Wilson Memorial General Hospital Winchester District Memorial Hospital Wingham & District Hospital Englehart and District Hospital Lady Dunn Health Centre South Huron Hospital Association St. Joseph's Continuing Care Centre of Sudbury Stevenson Memorial Hospital Total * Including Notice of Extension, section 27(1) and Notice to Affected Persons, section 28(1). Such notices are used in circumstances where, for example, there is a need to search through a large number of records or consult with one or more people outside the organization ACCESS AND PRIVACY STATISTICS 9

14 Response Rate Compliance Provincial Response Rate Compliance (Colleges and Universities) Over 90 Days University of Ottawa University of Toronto Ryerson University York University Carleton University The Fanshawe College of Applied Arts and Technology Algonquin College Brock University University of Western Ontario Queen's University McMaster University University of Windsor Northern College La Cité collégiale University of Waterloo University of Guelph Seneca College George Brown College Humber College Institute of Technology and Advanced Learning Mohawk College Confederation College Wilfrid Laurier University The Conestoga College Institute of Technology and Advanced Learning Laurentian University Nipissing University Niagara College Canadore College Cambrian College of Applied Arts and Technology OCAD University Lakehead University Trent University University of Ontario Institute of Technology INFORMATION AND PRIVACY COMMISSIONER, ONTARIO, CANADA

15 Response Rate Compliance Provincial Over 90 Days Georgian College of Applied Arts & Technology Sheridan College Institute of Technology & Advanced Learning Durham College Centennial College Total * Including Notice of Extension, section 27(1) and Notice to Affected Persons, section 28(1). Such notices are used in circumstances where, for example, there is a need to search through a large number of records or consult with one or more people outside the organization ACCESS AND PRIVACY STATISTICS 11

16 MUNICIPAL Compliance Overall Municipal Compliance 30-day: 76.7% : 81.3% Over 90 days: 4.7% Top 30 Municipal Institutions Compliance Over 90 Days Toronto Police Service 5,168 4,863 3, City of Toronto 2,571 2,584 1, Hamilton Police Service 1,319 1, Peel Regional Police 1,365 1,365 1, Durham Regional Police Service 1,277 1, City of Brampton 1,347 1,347 1, Niagara Regional Police Service 1,340 1,323 1, York Regional Police 1,191 1,178 1, Halton Regional Police Service 1,119 1, London Police Service 797 1, City of Ottawa Windsor Police Service Town of Oakville Ottawa Police Service City of Kitchener City of Mississauga Waterloo Regional Police Service Town of Richmond Hill City of Burlington Sarnia Police Service Barrie Police Service Brantford Police Service Guelph Police Service Region of Peel South Simcoe Police Service Chatham-Kent Police Service City of Cambridge Town of Aurora Thunder Bay Police Service Peterborough Lakefield Community Police Service * Including Notice of Extension, section 20(1) and Notice to Affected Persons, section 21(1). Such notices are used in circumstances where, for example, there is a need to search through a large number of records or consult with one or more people outside the organization. 12 INFORMATION AND PRIVACY COMMISSIONER, ONTARIO, CANADA

17 Response Rate Compliance Municipal Response Rate Compliance (School Boards) Over 90 Days Upper Canada District School Board District School Board of Niagara Toronto District School Board The Durham District School Board Thames Valley District School Board Dufferin-Peel Catholic DSBoard Ottawa-Carleton District School Board Waterloo Region District School Board Windsor-Essex Catholic District School Board Grand Erie District School Board Toronto Catholic District School Board Upper Grand District School Board York Region District School Board Hamilton Wentworth District School Board Algonquin and Lakeshore Catholic District School Board Bluewater District School Board Niagara Catholic District School Board Ottawa Catholic District School Board Peel District School Board Conseil des ecoles publiques de l'est de l'ontario Halton Catholic District School Board Limestone District School Board London District Catholic School Board Renfrew County District School Board Rainbow District School Board Trillium Lakelands District School Board Conseil scolaire de district catholique Centre- Sud Halton District School Board Kawartha Pine Ridge District School Board Lakehead Public School Simcoe County District School Board York Catholic District School Board Brant Haldimand Norfolk Catholic District School Board Conseil des ecoles catholiques du Centre-Est ACCESS AND PRIVACY STATISTICS 13

18 Response Rate Compliance Municipal Over 90 Days Conseil scolaire de district des écoles catholiques du Sud-Ouest Conseil scolaire Viamonde Durham Catholic District School Board Greater Essex County District School Board Hamilton-Wentworth Catholic District School Board Nipissing-Parry Sound Catholic District School Board Waterloo Catholic District School Board Avon Maitland District School Board Catholic District School Board of Eastern Ontario District School Board Ontario North East Hastings and Prince Edward District School Board Lambton Kent District School Board Near North District School Board Peterborough Victoria Northumberland and Clarington Catholic District School Board The Northwest Catholic District School Board Total * Including Notice of Extension, section 20(1) and Notice to Affected Persons, section 21(1). Such notices are used in circumstances where, for example, there is a need to search through a large number of records or consult with one or more people outside the organization. Response Rate Compliance (Health Boards) Over 90 Days Huron County Health Unit Windsor-Essex County Health Unit North Bay Parry Sound District Health Unit Haliburton, Kawartha, Pine Ridge District Health Unit Sudbury & District Health Unit Middlesex-London Health Unit Hastings and Prince Edward Counties Health Unit Kingston, Frontenac,Lennox and Addington Public Health Brant County Health Unit Porcupine Health Unit INFORMATION AND PRIVACY COMMISSIONER, ONTARIO, CANADA

19 Response Rate Compliance Municipal Over 90 Days Simcoe Muskoka District Health Unit Grey Bruce Health Unit Peterborough County-City Health Unit Thunder Bay District Health Unit Wellington Dufferin Guelph Public Health Perth District Health Unit Northwestern Health Unit Board of Health for the City of Ottawa Total * Including Notice of Extension, section 20(1) and Notice to Affected Persons, section 21(1). Such notices are used in circumstances where, for example, there is a need to search through a large number of records or consult with one or more people outside the organization. Response Rate Compliance (Police) Over 90 Days Toronto Police Service 5,168 4,863 3, Hamilton Police Service 1,319 1, Peel Regional Police 1,365 1,365 1, Durham Regional Police Service 1,277 1, Niagara Regional Police Service 1,340 1,323 1, York Regional Police 1,191 1,178 1, Halton Regional Police Service 1,119 1, London Police Service 797 1, Windsor Police Service Ottawa Police Service Waterloo Regional Police Service Sarnia Police Service Barrie Police Service Brantford Police Service Guelph Police Service South Simcoe Police Service Chatham-Kent Police Service Thunder Bay Police Service Peterborough Lakefield Community Police Service Strathroy-Caradoc Police Service Woodstock Police Service St. Thomas Police Service ACCESS AND PRIVACY STATISTICS 15

20 Response Rate Compliance Municipal Over 90 Days City of Kawartha Lakes Police Service Amherstburg Police Service Stratford Police Service Pembroke Police Service Port Hope Police Service Belleville Police Service Cobourg Police Service Greater Sudbury Police Service LaSalle Police Service Perth Police Service Smiths Falls Police Service Saugeen Shores Police Services Timmins Police Service Cornwall Community Police Service Midland Police Services Board Hanover Police Service Aylmer Police West Grey Police Service Gananoque Police Services Board Wingham Police Service Kingston Police Services Board Shelburne Police Service Orangeville Police Service Sault Ste. Marie Police Service Espanola Police Service Deep River Police Services West Nipissing Police Service Dryden Police Service Brockville Police Service North Bay Police Service Stirling-Rawdon Police Services Board Total 19,339 19,187 13, , * Including Notice of Extension, section 20(1) and Notice to Affected Persons, section 21(1). Such notices are used in circumstances where, for example, there is a need to search through a large number of records or consult with one or more people outside the organization. 16 INFORMATION AND PRIVACY COMMISSIONER, ONTARIO, CANADA

21 Response Rate Compliance (Municipal Corporations) Response Rate Compliance Municipal Over 90 Days City of Toronto 2,571 2,584 1, City of Brampton 1,347 1,347 1, City of Ottawa Town of Oakville City of Kitchener City of Mississauga Town of Richmond Hill City of Burlington Region of Peel City of Cambridge Town of Aurora City of Greater Sudbury Corporation City of London Niagara Region Town of Halton Hills York Region City of Hamilton City of Thunder Bay City of Vaughan City of Guelph City of Windsor City of Oshawa City of Markham Corporation of the County of Grey City of St. Catharines The Corporation of The City of Niagara Falls City of Kingston City of Peterborough City of Waterloo Town of Innisfil Town of Georgina City of North Bay Town of Whitby City of Kawartha Lakes Town of Bradford West Gwillimbury City of Brantford Regional Municipality of Durham Municipality of Chatham-Kent ACCESS AND PRIVACY STATISTICS 17

22 Response Rate Compliance Municipal Over 90 Days Regional Municipality of Waterloo Town of Newmarket City of Sault Ste. Marie Norfolk County The Corporation of Haldimand County City of Barrie Corporation of the Town of Ajax Town of Gravenhurst The Regional Municipality of Halton Town of New Tecumseth Municipality of Clarington City of Clarence-Rockland Town of Lakeshore The Corporation of the City of Cornwall Corporation of the City of Welland Town of Milton Corporation of the Municipality of Meaford County of Simcoe Town of Caledon Town of Espanola Corporation of the Town of Hawkesbury The Corporation of the City of Elliot Lake The Corporation of the Township of Clearview City of Stratford City of Belleville City of Woodstock Corporation of the County of Brant Municipality of Lambton Shores Township of Southgate Corporation of the Township of Georgian Bay County of Oxford Town of Fort Erie Town of Penetanguishene Township of Dorion City Of Owen Sound Town of Cobourg Town of Mississippi Mills Township of King City of Thorold INFORMATION AND PRIVACY COMMISSIONER, ONTARIO, CANADA

23 Response Rate Compliance Municipal Over 90 Days The Corporation of the City of Brockville The Corporation of the Town of Kingsville Town of Collingwood City of Port Colborne The Corporation of the County of Wellington The Corporation of the Town of Bracebridge The District Municipality of Muskoka Town of Amherstburg Town of Carleton Place Corporation of the City of Dryden Corporation of the County of Lambton Corporation of the Township of Brock Corporation of the Township of Lake of Bays Town of Moosonee Town of Pelham Township of Springwater Township of Tay Township of Uxbridge City of Sarnia City of St. Thomas Corporation of the City of Orillia The Corporation of Loyalist Township The Corporation of the City of Quinte West Town of Orangeville Township of Red Rock United Counties of Leeds and Grenville Corporation of the Municipality of Port Hope Municipal Corporation of the County of Renfrew - Human Resources Dept The Corporation of the Town of Midland The Corporation of the Township of Guelph/Eramosa Town of Lincoln Township of Russell City of Timmins Corporation of the Town of Niagara-onthe-Lake County of Bruce ACCESS AND PRIVACY STATISTICS 19

24 Response Rate Compliance Municipal Over 90 Days Town of Huntsville Town of Wasaga Beach Township of Cavan Monaghan Township of Ramara Township of Woolwich City of Pickering Corporation of the County of Essex Municipality of North Perth Municipality of Powassan Town of East Gwillimbury Town of Greater Napanee Town of Kapuskasing Town of Tillsonburg Township of Essa Township of Muskoka Lakes Township of South Dundas County of Dufferin The Corporation of the Municipality of West Nipissing The Corporation of the Township of Seguin The Municipality of Huron Shores The Town of Plympton-Wyoming Town of Erin Town of LaSalle Town of Renfrew Town of Smiths Falls Town of The Blue Mountains Town of Whitchurch-Stouffville Township of Centre Wellington Township of Huron-Kinloss Township of Minden Hills Township of North Dumfries Township of Perth South Township of Puslinch Township of Scugog Township of Selwyn (formerly Smith- Ennismore-Lakefield) Township of Wilmot Lanark County Municipality of Bayham INFORMATION AND PRIVACY COMMISSIONER, ONTARIO, CANADA

25 Response Rate Compliance Municipal Over 90 Days Municipality of Central Elgin Municipality of Marmora and Lake Municipality of Middlesex Centre Municipality of Trent Hills The Corporation of the Municipality of Brockton The Corporation of the Township of Tiny Town of Gananoque Town of Kearney Town Of South Bruce Peninsula Town of Tecumseh Township of Galway-Cavendish & Harvey Township of Georgian Bluffs Township of Killaloe, Hagarty and Richards Township of Leeds and the Thousand Islands Township of Mcnab/Braeside Township of Oro-Medonte Township of Plummer Additional Township of Severn Corporation of the Town of Iroquois Falls Corporation of the Township of Algonquin Highlands Corporation of the Township of Douro- Dummer Corporation of the Township of Wellington North Corporation Township of Hamilton County of Hastings County of Perth Municipalilty of Centre Hastings Municipality of Dysart et al Municipality of Leamington Municipality of Northern Bruce Peninsula Municipality of South Huron Municipality of Southwest Middlesex Municipality of Strathroy-Caradoc The Corporation of the City of Kenora ACCESS AND PRIVACY STATISTICS 21

26 Response Rate Compliance Municipal Over 90 Days The Corporation of the Municipality of Kincardine The Corporation of the Town of Petrolia The Corporation of the Township of Rideau Lakes Town of Arnprior Town of Cochrane Town of Saugeen Shores Town of Shelburne Township of Addington Highlands Township of Alfred and Plantagenet Township of Chatsworth Township of Edwardsburgh/Cardinal Township of Laird Township of Lucan Biddulph Township of North Stormont Village of Merrickville-Wolford Wellington County Museum and Archives City of Temiskaming Shores Corporation of the County of Haliburton Corporation of the Municipality of French River Corporation of the Municipality of Mattawan Corporation of the Municipality of Tweed Corporation of The Town of Aylmer Corporation of the Town of Essex Corporation of the Town of Ingersoll Corporation of The Town of St. Marys Corporation of the Township of Hilliard Corporation of the Township of Howick County of Middlesex Municipalité - East Ferris - Municipality Municipality of Highlands East Municipality of North Grenville Municipality of Sioux Lookout Municipality of South Bruce Municipality of St. Charles Municipality of Temagami INFORMATION AND PRIVACY COMMISSIONER, ONTARIO, CANADA

27 Response Rate Compliance Municipal Over 90 Days Municipality of Wawa Municipality of Whitestone Tarbutt & Tarbutt Add'l Township The Corporation of the County of Peterborough The Corporation of the Municipality of Arran-Elderslie The Corporation of the Municipality of Killarney The Corporation of the Town of Perth The Corporation of the Township of Champlain The Township of Drummond/North Elmsley Town of Bancroft Town of Mattawa Town of Parry Sound Township of Adelaide Metcalfe Township of Adjala-Tosorontio Township of Alnwick/Haldimand Township of Black River-Matheson Township of Carling Township of Chamberlain Township of Frontenac Islands Township of Hornepayne Township of Larder Lake Township of McKellar Township of McMurrich/Monteith Township of Mulmur Township of North Kawartha Township of Norwich Township of Otonabee-South Monaghan Township of South Stormont Township of Southwold Township of Strong Township of The Archipelago Corporation of the Town of Northeastern Manitoulin and the Islands Town of Deep River Township of Central Frontenac Township of Havelock-Belmont-Methuen ACCESS AND PRIVACY STATISTICS 23

28 Response Rate Compliance Municipal Over 90 Days Township of Machar Township of West Lincoln Village of Sundridge Total 12,465 12,338 11, * Including Notice of Extension, section 20(1) and Notice to Affected Persons, section 21(1). Such notices are used in circumstances where, for example, there is a need to search through a large number of records or consult with one or more people outside the organization. Response Rate Compliance (Other Municipal Institutions) Over 90 Days District of Nipissing Social Services Administration Board Toronto and Region Conservation Authority Toronto Transit Commission Municipal Property Assessment Corporation District of Thunder Bay Social Services Administration Board (TBDSSAB) Lake Simcoe Region Conservation Authority Cochrane DSSAB Conservation Halton Algoma District Services Administration Board Kitchener-Wilmot Hydro Inc Nottawasaga Valley Conservation Authority Cataraqui Region Conservation Authority District of Timiskaming Social Services Administration Board Otonabee Region Conservation Authority Kenora District Services Board Niagara Peninsula Conservation Authority Oakville Hydro Electricity Distribution System Inc Utilities Kingston ( Ontario Limited) Credit Valley Conservation Authority Grand River Conservation Authority Toronto Hydro-Electric System Limited Board of Governors of Exhibition Place Ottawa Public Library Toronto Public Library INFORMATION AND PRIVACY COMMISSIONER, ONTARIO, CANADA

29 Response Rate Compliance Municipal Over 90 Days City Housing Hamilton Corporation Hamilton Region Conservation Authority London Transit Commission North Bay-Mattawa Conservation Authority St. Thomas Energy Inc Windsor Public Library Grey Sauble Conservation Authority Hamilton Public Library Hydro Ottawa Limited Long Point Region Conservation Authority Rainy River District Social Services Administration Board Upper Thames River Conservation Authority Britt-Byng Inlet Local Services Board City of Peterborough Housing Corporation Guelph Hydro Electric Systems Inc Haldimand County Hydro Inc Horizon Utilities Corporation Kawartha Conservation Lower Trent Region Conservation Authority Manotick Mill Quarter Community Development Milton Hydro Distribution Inc Mississauga Library System Mississippi Valley Conservation Authority Rideau Valley Conservation Authority Saugeen Valley Conservation Authority Sault Ste. Marie Region Conservation Authority Thunder Bay Public Library Transit Windsor Watabeag Local Roads Board Windsor Essex Community Housing Corporation Sudbury Hydro Total * Including Notice of Extension, section 20(1) and Notice to Affected Persons, section 21(1). Such notices are used in circumstances where, for example, there is a need to search through a large number of records or consult with one or more people outside the organization ACCESS AND PRIVACY STATISTICS 25

30 appeals Summary of Appeals: 2012 vs General Records Appeals 2012 Personal Information Appeals 2012 Total Appeals Provincial Municipal Total Provincial Municipal Total Provincial Municipal Total Opened Closed General Records Appeals 2011 Personal Information Appeals 2011 Total Appeals Provincial Municipal Total Provincial Municipal Total Provincial Municipal Total Opened Closed General Records and Personal Information Issues in Appeals Opened Provincial % Municipal % Total % Exemptions only Third Party Reasonable Search Act Does Not Apply Exemptions with Other Issues Deemed Refusal Other Interim Decision Time Extension Fee and Fee Waiver Custody or Control Failure to Disclose Fee Correction Frivolous or Vexatious Transfer Fee Waiver Forward Inadequate Decision Total INFORMATION AND PRIVACY COMMISSIONER, ONTARIO, CANADA

31 Types of Appellants in Appeals Opened Appeals General Records and Personal Information Provincial % Municipal % Total % Individual Business Media Association/Group Academic/Researcher Politician Government Union Total Number of Appeals Closed Other than by Order, by Outcome Provincial % Municipal % Total % Mediated in Full Withdrawn Screened out Abandoned Dismissed without Inquiry/Review/Order Interim Order Issued* Total * MA closed by Interim Order in Adjudication, July 25, 2012 Number of Appeals Closed by Order, by Order Outcome Provincial % Municipal % Total % Head's decision upheld Head's decision partially upheld Head's decision not upheld Other Letter Order* Total * PA closed by Letter Order, May 16, 2012 * MA closed by Letter Order, May 23, ACCESS AND PRIVACY STATISTICS 27

32 Appeals General Records and Personal Information Outcome of Appeals by Stage Closed Intake % Mediation % Adjudication % Total % Mediated in Full Order Issued Withdrawn Screened out Abandoned Dismissed without Inquiry/ Review/Order Total Provincial Ministry Appeals Opened by Ministry Name Ministry No. % Ministry of Community Safety and Correctional Services Ministry of Health and Long-Term Care Ministry of the Attorney General Ministry of Natural Resources Ministry of the Environment Ministry of Government Services Ministry of Community and Social Services Ministry of Transportation Ministry of Finance Ministry of Training, Colleges and Universities Ministry of Children and Youth Services Ministry of Education Ministry of Municipal Affairs and Housing Ministry of Labour Ministry of Agriculture, Food and Rural Affairs Ministry of Economic Development and Innovation Ministry of Infrastructure Ministry of Northern Development, Mines and Forestry Ministry of Tourism, Culture and Sport Ministry of Energy Total INFORMATION AND PRIVACY COMMISSIONER, ONTARIO, CANADA

33 Provincial Agency Appeals Opened by Agency Name Appeals General Records and Personal Information Agency No. % Infrastructure Ontario Ontario Lottery and Gaming Corporation Ontario Power Authority Metrolinx Workplace Safety and Insurance Board Alcohol and Gaming Commission of Ontario Archives of Ontario Ontario Power Generation Hydro One Cabinet Office ehealth Ontario Legal Aid Ontario AGRICORP Cancer Care Ontario Health Professions Appeal and Review Board Landlord and Tenant Board Ontario Northland Transportation Commission Ontario Securities Commission Consent and Capacity Board Human Rights Tribunal of Ontario Liquor Control Board of Ontario Niagara Parks Commission Office of the Independent Police Review Director Office of the Public Guardian and Trustee Ontario Civilian Police Commission Ontario Parks Board of Directors Ontario Place Corporation Waterloo Wellington LHIN Total ACCESS AND PRIVACY STATISTICS 29

34 Appeals General Records and Personal Information Provincial College and University Appeals Opened by College or University Name College and University No. % University of Ottawa Fanshawe College of Applied Arts and Technology Seneca College of Applied Arts and Technology University of Toronto Brock University Canadore College of Applied Arts and Technology La Cité Collégiale McMaster University Algonquin College Carleton University York University Queen's University University of Windsor Ryerson University University of Western Ontario Total Other Provincial Appeals Opened by Institution Name Institution No. % Centre for Addiction and Mental Health Toronto Organizing Committee Chatham-Kent Health Alliance Halton Healthcare Services Total INFORMATION AND PRIVACY COMMISSIONER, ONTARIO, CANADA

35 Provincial Hospital Appeals Opened by Hospital Name Appeals General Records and Personal Information Hospital No. % William Osler Health Centre Hamilton Health Sciences The Ottawa Hospital London Health Sciences Centre Mackenzie Richmond Hill Hospital North York General Hospital The Hospital for Sick Children St. Joseph's Health Care London St. Joseph's Healthcare Hamilton University Health Network Bluewater Health Children's Hospital of Eastern Ontario Health Sciences North Scarborough Hospital, The Toronto East General Hospital University of Ottawa Heart Institute Campbellford Memorial Hospital Humber River Regional Hospital Joseph Brant Memorial Hospital Kingston General Hospital Markham Stouffville Hospital Mount Sinai Hospital Muskoka Algonquin Healthcare Niagara Health System Peterborough Regional Health Centre Quinte Health Care Southlake Regional Health Centre St. Joseph's Health Centre (Toronto) St. Michael's Hospital Sunnybrook Health Sciences Centre The Credit Valley Hospital The Scarborough Hospital Women's College Hospital York Central Hospital Total ACCESS AND PRIVACY STATISTICS 31

36 Appeals General Records and Personal Information Municipal Police Services Appeals Opened by Police Service Name Police Service No. % Toronto Police Services Board Ottawa Police Services Board Halton Regional Police Services Board York Regional Police Services Board London Police Services Board Durham Regional Police Services Board Peel Regional Police Services Board Hamilton Police Services Board The Greater Sudbury Police Services Board South Simcoe Police Services Board Niagara Regional Police Services Board Windsor Police Services Board Belleville Police Services Board Chatham-Kent Police Services Board Cornwall Community Police Services Board LaSalle Police Services Board Strathroy-Caradoc Police Service Barrie Police Services Board Brantford Police Services Board City of Kawartha Lakes Police Service Sarnia Police Services Board Timmins Police Services Board Township of Stirling-Rawdon Police Service Cobourg Police Services Board Guelph Police Services Board Hanover Police Services Board Kingston Police Services Board Owen Sound Police Services Board Peterborough Lakefield Community Police Services Board Port Hope Police Services Board Town of Amherstburg Police Services Board West Nipissing Police Services Board Total INFORMATION AND PRIVACY COMMISSIONER, ONTARIO, CANADA

37 Municipal School Boards Appeals Opened by Board Name Appeals General Records and Personal Information School Board No. % Hamilton-Wentworth District School Board Toronto District School Board Renfrew County District School Board Bluewater District School Board Halton Catholic District School Board Limestone District School Board London District Catholic School Board Kawartha Pine Ridge District School Board Ottawa-Carleton District School Board Dufferin-Peel Catholic District School Board Durham Catholic District School Board Durham District School Board Grand Erie District School Board Hamilton-Wentworth Catholic District School Board Nipissing-Parry Sound Catholic District School Board Rainbow District School Board Renfrew County Catholic District School Board Upper Grand District School Board York Catholic District School Board York Region District School Board Total ACCESS AND PRIVACY STATISTICS 33

38 Appeals General Records and Personal Information Municipal Corporation Appeals Opened by Municipality Name Municipality No. % City of Toronto City of Ottawa City of Greater Sudbury Town of Penetanguishene City of Elliot Lake City of Markham City of Vaughan The Corporation of the City of London The Regional Municipality of York City of Hamilton City of Mississauga Corporation of the Township of Muskoka Lakes Loyalist Township Regional Municipality of Waterloo Town of Espanola Town of Gravenhurst Town of Midland City of Kawartha Lakes City of Kingston City of Niagara Falls Municipality of Marmora and Lake Regional Municipality of Peel Town of Amherstburg Town of New Tecumseth Town of South Bruce Peninsula City of Brampton City of Peterborough County of Renfrew Municipality of Moonbeam Municipality of the Township of Tiny Regional Municipality of Durham Regional Municipality of Halton The Corporation of the Town of Kingsville The Corporation of the Town of Whitby Town of Fort Erie Town of Halton Hills Town of Newmarket INFORMATION AND PRIVACY COMMISSIONER, ONTARIO, CANADA

39 Appeals General Records and Personal Information Municipality No. % Town of Pelham Township of Adjala-Tosorontio Township of Clearview City of Guelph City of North Bay City of Sarnia City of Timmins City of Welland City of Windsor Corporation of the City of Brantford Corporation of the City of Clarence-Rockland County of Simcoe Haldimand County Larder Lake, The Corporation of the Township of Municipality of Centre Hastings Municipality of Kincardine Municipality of Middlesex Centre Municipality of North Grenville Municipality of North Perth Municipality of Port Hope Niagara Regional Housing The Corporation of the City of Cambridge The Corporation of the Municipality of Mattawan The Corporation of the Town of Cobourg The Corporation of the Town of Orangeville The Corporation of the Township of Havelock-Belmont-Methuen The Corporation of the Township of Tarbutt and Tarbutt Additional Town of Bracebridge Town of Collingwood Town of Huntsville Town of Innisfil Town of Kapuskasing Town of LaSalle Town of Niagara-on-the-Lake Town of Petrolia Town of Plympton-Wyoming Town of Tecumseh Township of Killaloe, Hagarty and Richards Township of McKellar ACCESS AND PRIVACY STATISTICS 35

40 Appeals General Records and Personal Information Municipality No. % Township of McNab/Braeside Township of Puslinch Township of Southgate Township of Springwater Total Other Types of Municipal Appeals Opened by Institution Name Institution No. % Municipal Property Assessment Corporation Nottawasaga Valley Conservation Authority Toronto Community Housing Corporation Toronto Hydro Corporation Toronto Transit Commission Haliburton, Kawartha, Pine Ridge District Health Unit Hydro Ottawa Holding Inc Local Services Board of Britt-Byng Inlet Enwin Utilities Ltd Grand River Conservation Authority Halton Region Conservation Authority Toronto Parking Authority Algoma District Services Administration Board of Management of the Toronto Zoo Build Toronto Inc Greater Sudbury Hydro Plus Inc Hydro Ottawa Limited Mississippi Valley Conservation Authority Oakville Hydro Corporation Peterborough County & City Health Unit Peterborough Housing Corporation Rainy River District Social Services Administration Board Sudbury & District Health Unit Wellington-Dufferin-Guelph Public Health Department Windsor-Essex County Health Unit Total INFORMATION AND PRIVACY COMMISSIONER, ONTARIO, CANADA

41 Appeals Opened by Representative Type Appeals General Records and Personal Information No. % Self-represented Lawyer Agent Total Fees Collected for Appeals Closed in 2012 Fees Number of Appeals Total $ $13, $ $5, Total 866 $19, ACCESS AND PRIVACY STATISTICS 37

42 Privacy Complaints Summary of Privacy Complaints 2011 vs Privacy Complaints 2012 Privacy Complaints Provincial Municipal Total Provincial Municipal Total Opened Closed Number of Privacy Complaints Closed Year Provincial Municipal Non-jurisdictional Total Privacy Complaints Closed by Type of Resolution Provincial % Municipal % Total % Resolved Screened out Withdrawn Abandoned Report Total INFORMATION AND PRIVACY COMMISSIONER, ONTARIO, CANADA

43 Privacy Complaints Source of Complaints Provincial % Municipal % Total % Individual IPC Commissioner initiated Self-reported Breaches Total Privacy Complaints by Type of Resolution and Stage Closed Intake % Investigation % Total % Resolved Screened out Withdrawn Abandoned Report Total Issues* In Privacy Complaints Provincial % Municipal % Total % Disclosure General privacy issue Security Collection Access Notice of collection Personal information Use Consent Accuracy Retention Section 22(a) - Information published or available Section 6(1)(a) - Draft bylaw or private bill Total * The number of issues does not equal the number of complaints closed, as some complaints may involve more than one issue. Abandoned, withdrawn and screened out complaint files are not included ACCESS AND PRIVACY STATISTICS 39

44 Privacy Complaints Outcome of Issues* in Privacy Complaints Provincial % Municipal % Total % Resolved - Finding not necessary Complied in Full Act does not apply Not Complied Total * The number of issues does not equal the number of complaints closed, as some complaints may involve more than one issue. Abandoned, withdrawn and screened out complaint files are not included. 40 INFORMATION AND PRIVACY COMMISSIONER, ONTARIO, CANADA

45 Personal Health Information Protection Act (PHIPA) Summary of PHIPA Complaints: 2012 vs Access / Correction Collection/ Use/ Disclosure Self- Reported Breach IPC - initiated Total Access / Correction Collection/ Use/ Disclosure Self- Reported Breach IPC - initiated Opened Closed Total Type of PHIPA Complaint Files Opened in 2012 Collection/Use/Disclosure Access/ Correction % Individual % Self-reported Breach % IPCinitiated % Total % Public Hospital Doctor Clinic Community or Mental health centre, program or service Other health care professional Community Care Access Centre Independent Health Facility Private Hospital Other Ministry of Health Other prescribed person Dentist Nursing Home Pharmacy Laboratory Long-term care facility Ambulance services Physiotherapist Psychologist Home for special care Home or joint home (aged or rest) Institution - Mental Hospitals Act ACCESS AND PRIVACY STATISTICS 41

46 PHIPA Access/ Correction % Individual % Collection/Use/Disclosure Self-reported Breach % IPCinitiated % Total % Medical Officer of Health Minister of Health Optician Prescribed Entities Agent Care Home - tenant protection Medical Laboratory Technician Midwife Nurse Optometrist Pharmacist Psychiatric Facility Total INFORMATION AND PRIVACY COMMISSIONER, ONTARIO, CANADA

47 PHIPA Outcome of Access/Correction Complaints by Stage Closed Intake % Mediation % Adjudication % Total % Resolved Withdrawn Settled Screened out without subs Dismissed without Inquiry/Review Screened out with subs Abandoned Dismissed without Order Order Issued* Total * File HA11-55 closed by Deemed Refusal Order. Outcome of Individual-initiated Collection/Use/Disclosure Complaints by Stage Closed Intake % Mediation % Adjudication % Total % Resolved Screened out Withdrawn Abandoned Total ACCESS AND PRIVACY STATISTICS 43

48 PHIPA Outcome of IPC Commissioner-initiated Collection/Use/Disclosure Complaints by Stage Closed Intake % Informal Resolution % Adjudication % Total % Resolved Total Outcome of Self-reported Breaches by Stage Closed Intake % Informal Resolution % Adjudication % Total % Resolved Total Access/Correction Complaints Closed by Issue No. % Deemed Refusal Reasonable Search Other Correction Fee and Fee Waiver Status as Representative Failure to Provide Access Fee Act Does Not Apply No Written Request Exemptions only Exemptions with Other Issues Expedited Access Total INFORMATION AND PRIVACY COMMISSIONER, ONTARIO, CANADA

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