2015 British Columbia Parks. Visitor Survey. Juan De Fuca Park. China Beach

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1 2015 British Columbia Parks Visitor Survey Juan De Fuca Park China Beach 1

2 Contents Introduction 3 Methodology 3 Limitations 3 How this report is organized 3 Part 1 - Visitor Satisfaction 4 Part 2 - Visitor Profile 5 Age of respondent Visitor Home Location Location of residence Visitors with disabilities Part 3 - Trip Profile 8 Party size Number of Children Length of Stay Camping shelter used Previous Visits Trip purpose and planning Facilities and Services Used Visitor Spending Distance travelled Part 4 - Discover Camping Reservation System 13 Use of System Reasons for not using the system Features about the system that users liked Part 5 - Visitor Preferences for Facilities and Services 14 Appendix A - Additional comments why the reservation system was not used 15 Appendix B - Additional features of the reservation system mentioned by respondents 15 Appendix C - Suggestions on ways to improve the reservation system 15 Appendix D - Additional comments about park services 16 Appendix E - Additional uncategorized comments 18 2

3 Introduction The BC Parks Visitor Survey is conducted each year in select parks to get a better understanding of park visitors views, needs, and experiences in provincial parks. Survey data is used to assess performance, identify visitation trends, inform capital planning, and guide decision-making in a number of areas. Juan De Fuca Park - China Beach is located in the West Coast Region and is operated by R.L.C. Enterprize Ltd. It has 78 campsites with a fee of $18 per night. Average campground attendance in the past was 4,246 parties annually. There were 10 online responses received for this campground. 1 Campsites at this campground are reservable on the Discover Camping Reservation Service. Methodology The BC Parks Visitor Survey uses a mixed-mode methodology involving in-park interviews and an online questionnaire.a total of 34 campgrounds across the province were surveyed in Data collection was carried out in this campground between June 1 and September 7, Respondents for the survey were randomly selected from the target population of all campers in vehicle accessible campgrounds in BC Parks using a sampling plan for each campground. The sampling plan was designed to maximize sample size based on attendance trends, and ensure respondents were selected evenly from random campsites. The Park Operators approached the campsites indicated on the sampling plan, and asked an adult (18 and over) in the occupying party with the most recent birthday if they would be willing to complete the survey. As an incentive, visitors who complete the survey were entered in a prize draw to win a gift card. Willing respondents were given a postcard with a web address and a unique alphanumeric code to access the online survey. They were also asked to write down their address to enter the prize draw, and to facilitate reminders to complete the survey. Limitations While the people selected to receive a post card were randomized and reminders were sent to those who gave their address in the campground, completing the online survey is voluntary. Consequently, there may be some non-response bias in the responses (e.g. campers who had a very good or very bad experience may be more likely to respond) and so the results should be interpreted with care. Some campgrounds were not able to meet the interview targets on the sampling plan due to low attendance or insufficient time on the part of the Park Operator. Five parks included in the original sampling plan are not included in the results analysis for these reasons. How this report is organized Visitors were asked questions about their demographics, details about their trip, their satisfaction with the facilities and services provided, and their preferences, if any, for new facilities and services. This report is organized into the following sections: Visitor Satisfaction visitors views about the quality of the facilities and services in the campground Visitor Profile general demographic information about the visitors Trip Profile information about the particulars of their camping trip 1 Total responses in tables may not match this value because some respondents did not answer all questions. 3

4 Discover Camping Reservation System specific questions about the reservation system Visitor Preferences questions about which potential future facilities and services would be most desirable Appendices additional comments from various open-ended questions Part 1 - Visitor Satisfaction Respondents were asked to rank 11 park services park services using a five-point scale from 1 (Poor) to 5 (Excellent) as shown in Figure 1. A respondent is considered satisfied if they provided an answer of either Above Average or Excellent for a given service. Respondents were also given the opportunity to provide additional comments on each service. Further comments about park services are found in Appendix D. Score Poor Below Avg Avg Above Avg Excellent Your sense of security Value for fee Responsivness of staff to visitor concerns Maintenance of natural surroundings Satisfaction Rating: 90 % Satisfaction Rating: 70 % Satisfaction Rating: 75 % Satisfaction Rating: 90 % Mean : 4.6 Mean : 4.1 Mean : 4.2 Mean : 4.7 Park Service Friendliness and courtesy of staff Control of noise Condition of facilities Satisfaction Rating: 100 % Satisfaction Rating: 62 % Satisfaction Rating: 90 % Mean : 4.7 Mean : 4.2 Mean : 4.4 Cleanliness of restrooms Satisfaction Rating: 100 % Mean : 4.6 Cleanliness of grounds Satisfaction Rating: 100 % Mean : 4.8 Availability of services and facilities Satisfaction Rating: 78 % Mean : 4.3 Accessibility rated by ALL respondents Satisfaction Rating: 62 % Mean : 3.6 0% 50% 100% % Figure 1: Ranking of Park Services 4

5 Part 2 - Visitor Profile Age of respondent The mean age of the respondents to the survey is 42.1 years old. Because visitors under the age of 18 were not eligible to participate in the survey, this number does not reflect the average age of all visitors. The distribution of the age of the respondents is shown in Figure 2. Mean age of RESPONDENT: 42.1 years density Age (years) Figure 2: Histogram of age of respondent to survey 5

6 Visitor Home Location Figure 3 plots the approximate home location of visitors from North America. Figure 3: Approximate home locations of visitors from North America. Darker shading represents more visitors. 6

7 Location of residence About 100% of parties were from British Columbia. The distribution of the origin of the campers is shown in Figure 4. 0/ Where From 100% BC BC 50 Figure 4: Distribution of Origins of Campers Visitors with disabilities Visitors were asked if someone in their party had a disability, and to rate the parks accessibility for people with disabilities. About % of respondents reported that someone in their party had a disability. Table 1 shows the accessibility ratings of all respondents, while Table 2 shows the ratings from just those with a disabled party member. Table 1: Ranking of accessibility of campground from ALL respondents Ranking Freq % Excellent 5 62 Above average 0 0 Average 0 0 Below average 1 12 Poor 2 25 Table 2: Ranking of accessibility of campground from respondents from who selfreported a disability Ranking Freq % Excellent 0 NaN Above average 0 NaN Average 0 NaN Below average 0 NaN Poor 0 NaN 7

8 Part 3 - Trip Profile Party size The mean party size at this campground was 2.6 persons. Figure 5 shows the distribution of party size at this campground. Average party size Percent Party Size Figure 5: Distribution of Party Size Number of Children About 40% of parties included at least one child (17 years or younger). In total, about 19% of all campers were children. The distribution of the number of children is shown in Figure Percent Number of children Figure 6: Distribution of Number of Children 8

9 Length of Stay Respondent spent an average of 2.8 nights camping at this campground. The distribution of the number of nights camping is shown in Figure Average number of nights Percent Nights camping at this campground Figure 7: Distribution of nights spent camping at this campsite Camping shelter used The two most common forms of shelter used were Tents and Tent trailers as shown in Figure Percent Tent Tent trailer Travel trailer Van Motor home Type of shelter Percentages may add to more than 100% because some respondents used more than 1 shelter Figure 8: Types of shelters used 9

10 Previous Visits About 60% of respondents had stayed at this campground previously (Figure 9). 0/ Yes No 25 Stayed previously? 40% No 60% Yes 50 Figure 9: Did the party stay overnight previously? Trip purpose and planning Respondents were asked whether the park was their main destination, or a stopover en route to a different destination. They were also asked whether their trip was planned or spontaneous. Results are summarized below including a breakdown of the decision to visit this campground against the destination of this trip. Table 3: Purpose of visit to campground Purpose Freq % Main 9 90 Stopover 1 10 Table 4: Planning of visit to campground Purpose Freq % Planned 8 80 Spontaneous 2 20 Decision Planned Spontaneous Destination Stopover Main 0% 25% 50% 75% 100% % Figure 10: Decision to come to this campground vs. the destination of the trip 10

11 Facilities and Services Used Respondents were asked which services, if any, they used during the camping trip. The distribution of services used at this campground is found in Table 5. The proportion of campers who used the Sani Station for each shelter type is shown in Table 6. Table 5: Distribution of services used Service Freq % Sani-station 4 40 Firewood purchase(s) 3 30 None 2 20 Table 6: What percent of shelter users used the sani-station Shelter % Motor home 100 Tent 0 Tent trailer 33 Travel trailer 33 Van 50 11

12 Visitor Spending Respondents were asked how much they spent on their camping trip (including camping fees, transportation, food, firewood, etc.) Visitors reported spending an average of $338 on their camping trips. The distribution of the amount spent is shown in Figure 11. Mean amount spent: $ density Reported amount spent ($) Figure 11: Distribution of amount spent on this camping trip Distance travelled Respondents reported travelling an average of 114 km to get to this campground. The distribution of the distance travelled is shown in Figure 12. Distribution of travel distances Mean distance traveled: 114 km Reported travel distance (km) Figure 12: Distribution of distance travelled to get to this campground. 12

13 Part 4 - Discover Camping Reservation System Use of System About 40% of respondents said they made reservations for their stay (Table 7). Table 7: Distribution of reservations of campsite Reserved? Freq % No 6 60 Yes 4 40 Dont know 0 0 Reasons for not using the system Among visitors who said they did not make a reservation, Table 8 summarizes the reasons. The most common reason for not making a reservation was I didn t think a reservation was necessary as I usually get a first-come, first-served campsite. Table 8: Reasons why reservations were not made Reason Freq % I didn t think a reservation was necessary as I usually get a first-come, first-served campsite Campsites were already booked or unavailable for my desired dates The reservation service is not offered in this campground Other Additional reasons for not using the reservation system can be found in Appendix A. Features about the system that users liked A summary of the most liked features of the reservation system is shown in Table 9. Among those respondents who did make a reservation, the most liked feature of the Discover Camping Reservation system was Peace of mind/convenience of planning ahead.. Table 9: Features liked about the system Feature Freq % Peace of mind/convenience of planning ahead Ability to see pictures and campsite measurements Ability to select specific campsites Ability to book up to 3 reservations in one transaction Other Additional features of the reservation system mentioned by the respondents are found in Appendix B. Respondents suggestions on ways to improve the system are found in Appendix C. 13

14 Part 5 - Visitor Preferences for Facilities and Services A number of proposed facilities for the park were ranked by respondents according to their desireability (Figure 13). The least desired facility was Convenience souvenir store while the most desired facility was Cycling trails (hard surface) based on the average score given to each facility. Score Not acceptable Undesirable Do not care Desirable Essential Mountain bike trails Mean : 3.0 Electrical hookups in campsites Mean : 3.4 Proposed Park Facility Cycling trails (hard surface) Convenience souvenir store Canoe or kayak rentals Mean : 3.6 Mean : 2.7 Mean : 3.3 Camping equipment rentals or sales Mean : 3.0 Cabin rentals Mean : 3.0 0% 25% 50% 75% 100% % Figure 13: Ranking of Proposed Park Facilities 14

15 Appendix A - Additional comments why the reservation system was not used Wasn t sure we d be able to go on these dates; sites are usually available at JdF China Beach Appendix B - Additional features of the reservation system mentioned by respondents In general, if you don t reserve you won t be getting a camping spot on the lower- or mid-island Appendix C - Suggestions on ways to improve the reservation system More parks! Reservations are booked up almost instantly, and there are hardly any first-come spots available. There should be a fee for the total reservation, not a fee per night I believe it s very unfair to have to pay a transaction (website) fee for EACH night, as opposed to EACH booking. I am not sure I will book ahead in the future due to this. I think there should be a single fee for each booking, regardless how many nights are booked. It doesn t take any more time on the web administrator s side to book 1 night or 3 nights, so why should the public pay even more? Make it cheaper and easier to make changes to a reservation without having to pay the reservation fee again. It works well. 15

16 Appendix D - Additional comments about park services Cleanliness of restrooms No comments received. Cleanliness of grounds No comments received. Condition of facilities No comments received. Your sense of security No comments received. Control of noise too close to an all night dryland sort ground. heard logging trucks all night Our end of the campground was very quiet! Value for fee way to noisy from logging trucks using air jake brakes Friendliness and courtesy of staff Staff made us feel welcome Responsivness of staff to visitor concerns Were told we needed to move after first night due to a reservation we were not made aware of upon registratuion We were Alerted to the day s bear siting. Didn t have any. Availability of services and facilities 16

17 One of the few campgrounds it seems that aren t mostly reservation-only and have space for first-come campers Restrooms were fairly close by. Firewood was available though we had brought our own. Maintenance of natural surroundings The (many) stairs down to the beach are very well maintained. 17

18 Appendix E - Additional uncategorized comments Campground was every bit as good as any island provincial campground, which is to say excellent! And it was nice to see a good number of available spots, since it is very hard to get into a campground these days. Reservations are filled up almost immediately it seems and there are hardly any non-reservable spots in most campgrounds. I have to book a weekend camping with as much planning and foresight as a trip to Europe. Hey, weekend freed up? Want to go camping? Better get there early Thursday or forget it without a reservation. Again, too noisy from the highway and all the logging in the area. Of course, shower facilities are always preferable Love our stay there It s where we go to get away from the every day and we call it our special spot THANK YOU!!! We loved the beautiful trail to the beach and were impressed with the nice level sites and ample washrooms/water/garbage disposal sites. We would stay here again despite the mix-up Glad to have the opportunity to provide feedback. Campground host was welcoming and accommodating. Gates should be open year round, regardless of park being serviced. The winter season is a popular time for the area. A small playground would also be an excellent addition. We used the sani-station at French Beach on our way home. We often stay at French Beach as well as China Beach and often use this station. I would think that for those that have paid the high camping fees at either park (especially at French Beach) that use of this sani-station should be included. I can see charging those that may have stayed at one of the Forestry sites nearby, but perhaps a token or something can be provided to those staying at one of these two Provincial parks. 18

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