Adventure Horse Trekking

Transcription

1 Adventure Horse Trekking QUALMARK QUALITY ASSURANCE ENVIRO EVALUATION DATE: 9 April 2015 ASSESSOR: John Cushen REVIEWER: ACCOUNT MANAGER: SECTOR: Mark Alderson Grant Ward ENVIRO Qualmark New Zealand 147 Victoria Street West, PO Box 91018, Auckland 1142, New Zealand Freephone: Fax: For general queries please enquiries@qualmark.co.nz

2 ENVIRO AWARD EVALUATION REPORT Qualmark s Enviro Awards reflect your efforts and those of your business as a responsible tourism operator. The achievement of a Qualmark Enviro Award indicates that actions, initiatives and management of resources and social impacts are being managed by the business over and above minimum expectations. Businesses that meet the highest levels of environmental and social criteria are acknowledged with a Qualmark Enviro Award, with achievement levels of Gold, Silver and Bronze. We encourage you to use your logo prominently to let your customers know about your commitment and environmental story. Kind Regards John Cushen Tourism Business Advisor Enviro Gold Award Exceeds the highest levels of environmental and social responsibilities. Represents strong leadership and advocacy. Enviro Silver Award Represents exceptional levels of resource management and social responsibility. Enviro Bronze Award Outstanding levels of resource management and actions Enviro Score: 4 Enviro Award: Silver LINKS: Qualmark Terms and Conditions Qualmark Code of Ethics Qualmark Branding Guidelines Dear Angie and John Thank you for your time during my visit to your property and learning about the operation. You make a genuine effort to minimise the impact of both your life and that of your business operation on the environment. Congratulations on your Silver Enviro Award. This award indicates a very high level of commitment and pragmatic approach to being a responsible tourism operator, and we know that many of your customers will look favourably on your business because of this. It is important that the business consistently delivers on this promise. As a recipient of a Silver Enviro Award you have a responsibility to actively engage with and develop your environmental stance; and we look forward to seeing evidence of this at the next evaluation.

3 Section 1.1 Enviro Award Criteria Your score for this section 4 ENTRY REQUIREMENTS Any past environmental/community problems have been effectively overcome All necessary statutory licences, permits and/or consents have been obtained and are current. This includes concessions and/or consents for operating on land other than owned or leased. Where applicable, an operator s land use complies with all regional, district and conservation management plans in place for the area. This is particularly relevant where the area is a national park, reserve and/or marine reserve. In regions which offer recycling (whether curbside or transfer stations at dumps), facilities are in place for staff and customers/guests to collect and separate waste for recycling Evidence that a checklist or similar tool has been used to review the environmental impact of the business Any environmental claims made in promotional materials (including website communications) can be substantiated Evidence of 3 key initiatives in place that reduce waste, energy or water consumption Where applicable, effective air, water, noise and/or light pollution management is in place Evidence of 9 key initiatives that mitigate the major resource impact in waste, energy and water consumption are in place Documented evidence of monitoring at least 1 key aspect relevant to the major resource usages of the business Comments Evidence that an Environmental & Social Responsibility Tourism Statement is publicly displayed to encourage customer engagement Evidence of 12 key initiatives that mitigate the major resource impact in waste, energy and water consumption are in place Evidence of significant contribution towards at least 1 community or conservation activity relevant to business size An individual or team within the business has formal responsibility for implementation of the plan and possible improvements Documented evidence of using a monitoring tool for the two major resource uses of your business Evidence that staff are trained and follow the Responsible Tourism plan of action and can communicate it Evidence of 25 key initiatives in place including those that mitigate the major environmental impacts of the business under a do no harm principle Evidence of significant contribution towards at least 1 community and 1 conservation activity, relevant to business size Evidence that the business is taking a proactive role and is an exemplary advocate of responsible tourism Your business certainly has a minimal impact on the environment. It is great to see you using home grown produce and putting into practice the DIY principles around your place where the 1/2 and day rides take place. DoC concession process is in progress. Since my visit you have developed your website to reflect the importance you place on running a sustainable business. Your statement on the site makes this very clear. Credit is given here re initiatives as you are a very small operation and make a real effort to minimise your impact on the environment in which you operate. You also have initiatives in place to improve

4 where you ride. Environmental Initiatives List Energy House electrical usage is monitored al use footprint i.e.: Mount Harris Venison, Waimate Strawberries to maintain low carbon Rechargeable batteries in torches Waste out on pack horses oo used in garden compost oard and newspaper in the garden as compost mares Improving the environment Water n our property to fish with a catch and release policy Community Rodeo in hours of work and treks for fund raising supply horses

5 Qualmark Code of Ethics The Qualmark Code of Ethics requires Qualmark Licence Holders, in conjunction with their business, to: 1. Recognise and affirm the right of the customer to courteous, prompt and honest service; 2. Maintain high standards and fair practice in all business transactions; 3. Accord customers of all cultural origins equal respect and consideration; 4. Price goods and services fairly and unambiguously in New Zealand dollars; 5. Ensure that advertising is accurate and truthful, and free of any device which could create a misleading impression or otherwise be contrary to the public interest; 6. Establish and maintain procedures for the prompt handling of complaints, ensuring that all inquiries, refunds and returns of goods (where applicable) are dealt with properly and reasonably; 7. Keep proper books of account and conduct all affairs in a professional manner; 8. Uphold and observe all laws and regulations pertaining to their establishment, particularly those governing the provision and sale of goods and services; 9. Meet all responsibilities to employees by observing all laws and awards, by giving proper training and instruction, by providing adequate working conditions, equipment and facilities and supervising standards of safety and work practices; 10. Act in an environmentally responsible way; 11. Maintain high standards both in equipment and procedures to ensure that customer safety is protected as much as reasonably possible given type of business activity. 12. Uphold the interests and reputation of New Zealand as a quality destination for visitors and travellers, offering friendly, hospitable service.