NATIONAL AWARDS BOMA CANADA SUPPLEMENT TO:

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1 NATIONAL AWARDS BOMA CANADA SUPPLEMENT TO:

2 HAVE YOUR SIGHTS SET ON BEING AT THE TOP? We can get you there. Breaking Canada s seven-year dry spell, Canadian properties took home three (International) Outstanding Building of the Year (TOBY) Awards - LOS ANGELES, DCN NEWS SERVICES on July 23,. CD SONTER was the project manager for all three of the winning Canadian properties Partner with us and we can get you there. In alone, we project managed winning BOMA Local, National, and International TOBY Award submissions, as well as the highest scoring BOMA BEST property on record. CD SONTER proudly congratulates our clients who were recognized with this year s TOBY Awards: Congratulations to all award winners. We wish you all the best at Internationals!

3 OVERVIEW The Building Owners and Managers Association (BOMA) of Canada has announced the winners for its National Awards. This year s gala, held at the Fairmont Le Château Frontenac in Quebec City on September 17,, was celebrated in conjunction with the twenty-fifth anniversary the organization s national conference and exhibition, BOMEX. The Outstanding Building of the Year (TOBY) Awards are the highest honour in the commercial real estate industry. They aim to recognize quality and reward excellence in building management. The judging process looks at a variety of factors, including community impact, tenant relations, building standards, energy conservation, environmentalism, regulatory standards, sustainability, emergency preparedness, security and personnel training. The BOMA Canada National Earth Awards highlight buildings that have achieved excellence in environmentally sound commercial building management and resource preservation. Like the TOBY Awards, judging is based on many factors, including a building description that includes a summary of their work, reduction of environmental risk, indoor air quality & green cleaning, energy conservation, recycling, water conservation, interior finish, green purchasing policy, occupant communication & education, as well as a case study. The Pinnacle Awards are BOMA Canada s chance to put the spotlight on companies that have shown the highest standards of work that all BOMA members and their staff should reach for. The category looks to reward innovation, customer service, commitment to clients and teamwork. The BOMA Canada Chairman s Award recognizes an individual s leadership and commitment in service to the organization and its members. And finally, the first ever Vyetta Sunderland Scholarship Award acknowledges a Canadian student who is seeking to enter the property management industry, or is in the process of bolstering their career skills. Winners of BOMA Canada s National Awards are eligible to be entered for the BOMA International Awards, held on June 28, 2016, in Washington, D.C. Congratulations to all of our National Award winners! TABLE OF CONTENTS TOBY Award Winner: CIBC Building Halifax, NS. 4 TOBY Award Winner: Mississauga Executive Centre 4 Mississauga, ON 6 TOBY Award Winner: 6880 Financial Drive Toronto, ON 8 TOBY Award Winner: Commerce Court Toronto, ON 8 TOBY Award Winner: ia Financial Group Head Office Quebec City, QC 9 TOBY Award Winner: Le 2020 Robert-Bourassa Montreal, QC 9 TOBY Award Winner: 111 Richmond Street West Toronto, ON 10 TOBY Award Winner: Centre de la Cité Pointe-Claire Pointe-Claire, QC 12 TOBY Award Winner: Polo Park Shopping Centre Winnipeg, MB 14 Earth Award Winner: Montreal General Hospital/McGill University Health Centre Montreal, QC 15 Earth Award Winner: Heavy Equipment Transportation Centre Winnipeg, MB 16 Earth Award Winner: ATB Place Edmonton, AB 18 Earth Award Winner: Centropolis Laval, QC 20 Pinnacle Award Winner: Oxford Properties Group Toronto, ON 21 Pinnacle Award Winner: Emergency Response Portal (ERP) Corp. Ottawa, ON 21 Chairman s Award Winner: Peter MacHardy Ladysmith, BC 22 Vyetta Sunderland Scholarship Award: Daniel Neaves London, ON 22 Supplement to Canadian Property Management 3

4 100, ,999 SQ. FT. CIBC BUILDING Halifax, Nova Scotia Owner: Crombie REIT Manager: Crombie REIT The CIBC Building reached new heights with its TOBY Award in the 100, ,999 Square Feet category at the BOMA Canada National Awards. Located in the middle of Halifax s Central Business District, the 16-storey CIBC Building has been making a statement on the city s skyline since The property is a veritable hub, connected with seven office buildings, four hotels and some of the city s premiere shopping, dining and entertainment destinations. It also has the honour of being the only building in Nova Scotia that is managed by a team that has won a BOMA Nova Scotia Pinnacle Award for Customer Service. Entering into the main lobby via Barrington Street, visitors are greeting with a recently upgraded space that features marble walls and floors. The property boasts 206,211 square feet of office space, with another 2,700 square feet of storage. CIBC Building is also a green leader in Canada s east coast. Its dedicated bike facilities service some 400 registered users and include storage, lockers, showers and a repair station. For their investment, Crombie REIT was named Most Cycle Friendly Landlord by the Halifax Cycling Coalition. The property also features a green parkade and two electric vehicle charging stations. And a 2014 retrofit brought in LED lighting that saves 350,000 kilowatt hours each year. Through its sustainable choices, the building has managed to reduce energy consumption by 1.6 million kilowatt hours every year since For its forward-thinking actions, CIBC Building was recognized in with a BOMA BEST Gold certification. In addition to protecting the environment, CIBC Buildings is designed with accessibility in mind. All main entrances are wheelchair accessible, and it features barrier-free washrooms. Elevators include systems to aide the visually impaired, and a Braille system is in place for wayfinding. While CIBC Building has achieved much, it is not content to rest on its laurels. In, the property launched a rain water collection program that holds up to 2,000 litres, which is then used for interior and exterior landscaping. And the property also partnered with Litron s lamp recycling program, which saves fluorescent lamps from landfill and instead disposes of them in the most environmentally friendly way possible. This year, CIBC Building started trials for a carpooling program aimed at tenants, where sharing rides and cutting down emissions is rewarded though reserved premium parking spaces. And, for those without cars, the property has even partnered with car sharing service CarShareHFX. Building owner and manager Crombie REIT has made getting to and from CIBC Building convenient for travellers. Through a partnership with Halifax Transit, it has arranged to be the Link High Speed Transit Service s main bus arrival and departure location, with stops in Bedford, Dartmouth, Sackville and Cole Harbour. And a separate partnership with MetroLink services travellers from Tantallon and Hammonds Plains with high speed busses as well. As a vital travel artery, CIBC Building is a hub for more than 12,000 bus passengers every single day. The CIBC Building is not an island unto itself; the property also boasts a conve- 4 National Awards

5 nient connection to the wider community, and tenants have indoor access to underground parking, stores, services and a renovated food court, as well as a fitness centre, child care and health services. CIBC Building is one of the east coast s crown jewels, with the connectivity, services and green programs to rival any property in Canada. And, with a focus on innovation and growth, it is sure to make waves for years to come. VALUED SUPPLIERS TO THE CIBC BUILDING Supplement to Canadian Property Management 5

6 250, ,999 SQ. FT. MISSISSAUGA EXECUTIVE CENTRE 4 Mississauga, Ontario Owner: Desjardins Financial Security Life Assurance Company, AIMCo Realty Investors LP and ONTARI Holdings Ltd. Manager: Colliers International Mississauga Executive Centre 4 (MEC 4) is turning heads with its TOBY Award in the 250, ,999 Square Feet category at the BOMA Canada National Awards. Located in downtown Mississauga, the premiere business hub of Toronto s largest suburb, MEC 4 is centrally located to meet the needs of tenants and visitors alike. The sixteen-floor building springs from 20 acres of lush landscaping. With nearly 270,500 square feet of space, the Class A office building boasts a 98 percent lease rate, and quality tenants including Intact Insurance, RBC Dominion Securities and Elemental Financial Corporation. The building s lobby underwent a renovation in 2012, and guests now marvel at the modern space, showcasing black granite walls, Parisian limestone floors and, most recently, the modern and modular lobby seating. Travel to and from MEC 4 has been made easy, thanks to nearby Mississauga transit and GO Transit stops. The building has easy access to three of Ontario s major expressways, and its secure underground parking facility boasts 837 spaces, 4 electrical car charging stations and 8 carpooling spots. MEC 4 also promotes greener alternatives to driving something that is not a surprise, seeing as it is a founding member of Smart Commute Mississauga. The property s access to the cross-mississauga walking trail makes cycling to the office a breeze. And upon arrival, cyclists have access to 6 bike racks in a secure storage cage. For tenants thinking about trading four wheels for two, the Management 6 National Awards

7 Team introduced an innovative CycleLoan program, which is closing in on another successful year. A major draw of MEC 4 s central location is the plethora of amenities. With a Walk Score of 88 percent, guests and tenants have access to Square One Shopping Centre, as well as a wide selection of nearby shops, restaurants and services. Green energy and sustainable technologies are an important part of MEC 4. The property features a sub metering system in all tenant suites, which provides the Management Team and offers tenants an in-depth look at electricity consumption. Through long-term energy reduction initiatives, MEC 4 has reduced electricity and water by 17 percent and 18 percent respectively since MEC 4 also features the Re-Use Centre program, which allows tenants to drop off and pick up gently used office equipment a unique idea in the commercial real estate industry. And through Re-Use, 8.42 metric tonnes of office supplies have been saved from landfill. With all of these accomplishments, it is no surprise that MEC 4 was part of the first building complex in Mississauga to achieve LEED for Existing Buildings: Operations and Maintenance Gold certification, in addition to its BOMA BEST Gold certification. With an impressive track record, MEC 4 shows no signs of slowing down. Looking forward, the Mississauga Executive Centre VALUED SUPPLIERS TO MISSISSAUGA EXECUTIVE CENTRE will continue to pursue long term green technology and energy efficient ventures, and seek out ideas that will drive tenant involvement which will reduce our environmental impact even greater, says Catherine Grammatikos, Senior Property Manager with Colliers International. We are always on the lookout for ways to create efficiencies for energy and water usage, reducing the amount of waste which is created at the complex whilst creating a happy and enjoyable environment for all. It is clear that the future looks bright for MEC Supplement to Canadian Property Management 7

8 500,000-1 MILLION SQ. FT FINANCIAL DRIVE Toronto, Ontario Owner: bcimc Realty Corporation Manager: Bentall Kennedy (Canada) LP Toronto s 6880 Financial Drive is the big winner of the TOBY Award for the 500,000 1 Million Square Feet category at the BOMA Canada National Awards. The Toronto facility is made up on two nine-story office towers connected by a two-storey link with a mechanical penthouse. The building was designed to cater to the needs of its sole tenant, RBC Financial Group. With more than 6,000 staff and several call centres located within, 6880 is always staffed and buzzing 24 hours a day, seven days each week. And even with all that activity, the property aims for energy efficiency and sustainability, a value that is seen through its BOMA BEST Gold certification. Sitting on a 25 acre site, 6880 Financial Drive features more than one kilometre of walking paths, and park-like landscaping highlighted by a pond, perennial gardens and a magnificent fountain. The property s onsite parking contains space for 4,300 vehicles. And thanks to its convenient location, 6880 is also serviced by public transit from Mississauga, Brampton and regional GO Transit. The thousands of workers at 6880 also have access to a modern conference centre, in addition to a food court that seats 700. Work never stops at 6880 Financial Drive, and neither does the building s quest for greatness. Its focus on tenant satisfaction and sustainability make it one of Toronto s top offices. OVER 1 MILLION SQ. FT. COMMERCE COURT Toronto, Ontario Owner: bcimc Realty Corporation Manager: GWL Realty Advisors Inc. The top prize for the biggest building was taken by Commerce Court, which won the TOBY Award in the Over 1 Million Square Feet category at the BOMA Canada National Awards. The AAA complex springs out of downtown Toronto s financial centre, offering a grand total of 2.2 million square feet for tenants. Today, its four towers also feature 115,000 square feet of underground retail space with 52 shops and eateries for tenants and guests, in addition to a 600-seat food court. Toronto complex has always looked to innovate by honing its energy efficiency and sustainable practices. Commerce Court s leadership in sustainability was recognized in 2002, when they became the first office towers in Toronto s downtown banking core to receive BOMA BEST certification today, they have reached Gold standards. The complex was certified LEED Gold in 2012, and received the acclaimed BOMA Earth Award in 2010 and again in Commerce Court s history of success shows that the biggest buildings can also be some of the best. VALUED SUPPLIERS TO COMMERCE COURT Commerce Court has a 94 percent lease rate, with tenants coming from across the law, accounting and finance fields. The hallmarkhousekeeping.com National Awards

9 CORPORATE FACILITY INDUSTRIAL ALLIANCE FINANCIAL GROUP HEAD OFFICE Quebec City, Quebec Owner: ia Financial Group Manager: ia Financial Group Industrial Alliance (ia) Financial Group Head Office moved to the head of the pack with its TOBY Award in the Corporate Facility category at the BOMA Canada National Awards. The property has been standing out since it first opened in The captivating art-deco building was designed by New York architect Arthur O. Angilly. Three expansions later the last being completed in 2002 ia Financial now has a footprint of nearly 255,400 square feet across its four floors. The building itself is a work of art, featuring a mix of orange brick and Indiana limestone, while four columns in the middle of the building frame its original entrance. Outside, guests and tenants are greeted by two extravagant elm trees, which symbolize the strength and longevity of Industrial Alliance. The head office s exterior is only part of the property s charm; inside, the building s great room designed to fit 300 employees features a grand concrete arch that spans 30 metres. The entrance also boasts a magnificent piece of artwork by Jean Dallaire, entitled Québec sous le régime franç. To protect the artwork, valued at $1 million, the hall even features a specially designed lighting system. And though the building itself is a great beauty, Industrial Alliance Financial Group Head Office has also worked hard to protect the world s natural allure: its BOMA BEST Gold certification reveals the property s commitment to energy efficiency and sustainability. LE 2020 ROBERT-BOURASSA RENOVATED BUILDING Montreal, Quebec Owner: Canada Inc. Manager: Industrielle Alliance Change is good. It is especially good for Le 2020 Robert-Bourassa, which received the TOBY Award in the Renovated Building category at the BOMA Canada National Awards. Located in downtown Montreal s bustling Quartier des spectacles, Le 2020 Robert-Bourassa is a spectacle unto itself. The Class A building, nicknamed Le 2020 during its construction in 1973, is now a hallmark of the French city. With 30 floors and 636,000 square feet of space, Le 2020 underwent a transformation between 2013 and. Its main entrance was shifted to the corner of Robert Bourassa and De Maisonneuve Boulevards, and parking was moved from the second and third floors to the basement a decision that created 80,000 square feet of new leasable office space. Last but not least, a renovated terrace on the fourth floor now offers a unique outdoor area with breathtaking views into the heart of Montreal. With its choice location at the intersection of two of Montreal s central transportation arteries, as well as direct access to the Montreal metro, the BOMA BEST Gold certified building is a dream for tenants and guests. And with access to the Montreal underground s thousands of shops, restaurants and services, along with its proximity to the Eaton Centre and Place Montreal Trust, tenants and clients know that they could not be better placed. With its recent facelift, Le 2020 will be a standout property in Montreal for decades to come. Supplement to Canadian Property Management 9

10 HISTORICAL BUILDING 111 RICHMOND STREET WEST Toronto, Ontario Owner: Oxford Properties Group Manager: Oxford Properties Group Heritage buildings can be innovators too something that 111 Richmond W has shown with its TOBY Award in the Historical Building category at the BOMA Canada National Awards. 111 Richmond W was designed by architect Peter Dickinson and erected in 1954 as the new head office for Yolles & Rotenberg Construction Engineers and Developers. The nearly 258,000 square foot building was also the first office in Toronto to feature automatic elevators. In 2000, it was designated a Heritage Building. 111 Richmond W is a hit with its tenants, who reported a 100 percent overall customer satisfaction rate during Oxford s latest survey. In fact, 99 percent of respondents said they would recommend to their employer that they stay in the building. And it s easy to see why: as part of Richmond-Adelaide Centre, it is near a range of amenities including a day care facility operated by George Brown Centre of Early Childhood Education, with workers at the property receiving priority placement. And with 111 Richmond W s prime location in downtown Toronto, it boasts a connection to the city s bustling underground PATH system, replete with a new 400-seat food court and access to a hidden world of shops and amenities. Getting to and from 111 Richmond W is also a breeze. With 305 spaces of indoor parking at Richmond-Adelaide Centre, it even fea- 10 National Awards

11 tures charging stations for electric cars and preferred parking for hybrid vehicle owners. And once again, its downtown location means it has close proximity to Union Station, subway service and regional GO Transit. While 111 Richmond W may be a historical building, it operates like a brand new building. The building was completely redeveloped in 2012, unveiling double-glazed windows that matched the original glass. The lobby, which had been altered during the 1980s, was restored to its original glory; guests and occupants can marvel at its terrazzo floors, a multi-coloured marble wall and scalloped plaster ceiling. The new adjacent lobby features granite and limestone walls and floor stones. Outside, above 111 Richmond W s main entrance, the architect s trademark canopy was also cleaned and repaired. This is a unique building with ties to the past and the latest technology. The architectural feel of the building lends itself well to unique build outs, such as Google, as well as more traditional office users, says Courtney Starr, Property Manager at Oxford. The building has the character of a boutique building but it is part of a larger complex with all the amenities and superior management that you would expect in an A class office tower. VALUED SUPPLIER TO 111 RICHMOND STREET WEST hallmarkhousekeeping.com The property s historic walls also contain some innovative green technologies. The building is cooled by energy-efficient deep lake water cooling and heat is provided by steam, both supplied by Enwave. The result of forward-thinking systems has resulted in LEED Gold Core and Shell certification in 2013, as well as BOMA BEST Platinum certification Supplement to Canadian Property Management 11

12 SUBURBAN OFFICE PARK - MID RISE CENTRE DE LA CITÉ POINTE-CLAIRE Pointe-Claire, Quebec Owner: Morguard (Holdings) Quebec Ltd. Manager: Morguard Investments Limited Centre de la Cité Pointe-Claire has marked a major achievement with its TOBY Award in the Suburban Office Park Mid Rise category at the BOMA Canada National Awards. Located in the West Island, one of Montreal s busiest communities, Centre de la Cité Pointe-Claire acts as a beacon for the island its two glass and aluminium towers connected by a single-storey atrium make a distinctive mark in the province s largest city. This Class A office complex spans nearly 128,000 square feet. Centre de la Cité Pointe-Claire is in a prime location, adjacent to the Trans-Canada Highway. Downtown Montreal is only minutes away, as is the Montréal Pierre Elliott Trudeau International Airport, central train station, and the city s extensive public transport system. Centre de la Cité Pointe-Claire s neighbourhood also makes it an ideal space for tenants, given that it is a stone s throw from the Fairview Pointe- Claire Shopping Centre, as well as a wide variety of shops and restaurants along St- 12 National Awards

13 Jean Boulevard. Also within its own walls, Centre de la Cité Pointe-Claire contains a café, pharmacy and spa. Tenant relations are essential for the Morguard team. Centre de la Cité Pointe- Claire has 35 tenants who have been with the building since it went up in 1985; 20 percent of all tenants have been in the building for 10 years and more. Morguard pinpoints its client services as the main reason behind their tenant retention. The property s management team is made up on both on- and off-site staff, who offer top-quality service to all of the centre s tenants. Angus, the property s self-service website, offers management 24/7 access to tenants service requests. The property also knows the importance of energy efficiency and sustainable living, a fact that is backed up by its BOMA BEST Gold certificate. A recent energy audit showed that the property is extremely energy efficient compared to similar offices, thanks to its comprehensive building management control system, highly trained managers and operators, and its well-maintained building envelope to prevent heat loss. Centre de la Cité Pointe-Claire has been offering a world-class experience to tenants for thirty years. With its TOBY win, the next thirty look just as prosperous. Supplement to Canadian Property Management 13

14 RETAIL BUILDING POLO PARK SHOPPING CENTRE Winnipeg, Manitoba Owner: Ontrea Inc. Manager: The Cadillac Fairview Corporation Ltd. Polo Park Shopping Centre was honoured with the TOBY Award in the Retail Building category at the BOMA Canada National Awards. The Winnipeg-based Polo Park is the largest shopping and entertainment complex in Manitoba and the 13th largest enclosed shopping centre in Canada. The giant complex has the customer base to boot, with 10 million visitors flocking to the destination in 2014 alone. Polo Park features 200 stores and restaurants 32 of which are not found anywhere else in Winnipeg. This popular complex sees average annual sales of $870 per square foot. Located near downtown Winnipeg and minutes from the Winnipeg James Armstrong Richardson International Airport, Polo Plaza has been serving shoppers for more than 50 years. Constructed as an open-air mall in 1959, Polo Plaza saw renovations in 2008 and a redevelopment two years later. In 2014, its former Zellers location completed a $49 million redesign. Polo Park s most recent renewal involved the renovation of 114,000 square feet, encompassing new and existing retailers. In addition, the renewal brought in a revitalized second-level parking entrance, along with amenities such as a new washroom area and the installation of 370 square feet of new skylights. The BOMA BEST Gold certified complex is clearly a place where anyone would be lucky to shop until they drop. VALUED SUPPLIERS TO POLO PARK SHOPPING CENTRE SIGN shane@srssigns.ca 14 National Awards

15 HEALTH CARE FACILITY MONTREAL GENERAL HOSPITAL/ MCGILL UNIVERSITY HEALTH CENTRE Montreal, Quebec Owner: Montreal General Hospital/ McGill University Health Centre Manager: Montreal General Hospital/ McGill University Health Centre Montreal General Hospital (MGH) and Mc- Gill University Health Centre were recognized with the Earth Award in the Health Care Facility category at the BOMA Canada National Awards. The MGH has been a world leader in the health care sector since its creation in 1960, and today is one of the busiest hospitals in the vibrant Montreal area. With its downtown location, MGH has a Walk Score of 92, and is close to a host of local and regional public transit, shops and restaurants. The property spans 1,116,540 square feet and features 24 floors. The building has undergone a series of refurbishments in recent years to improve its energy efficiency. In 2008, high-efficiency boilers were brought in for the property s closed loop hot water system. Matched with the facility s heat recovery mechanisms, a state-of-the-art computer management system and a cool water circuit for summer months, it is no wonder that the hospital was the first in Canada to receive a BOMA BEST Platinum certification. But the MGH/McGill University Health Centre is not stopping there new modernization projects are expected to soon be underway in order to bolster its already sterling energy standards. With fantastic client care, MGH/McGill University Health Centre is truly an asset to Montreal. And with its Earth Award win, it is clear that this is a property that people will be checking up on for years to come. Congratulations Our relationships with this year s BOMA Canada award winners are a source of pride for our people, and they continue to thrive through our ongoing commitment to address our clients needs. Congratulations on the recognition of excellence. Crombie REIT Colliers International Canada Bentall Kennedy (Canada) LP GWL Realty Advisors Inc. Oxford Properties Group Inc. The Cadillac Fairview Corporation Limited Morguard Investments Limited Triovest Realty Advisors Inc. bcimc Realty Corporation Desjardins Financial Security Life Assurance Company Read Jones Christoffersen Ltd. Engineers Building Science & Restoration Consultants We know that service is about more than building trusting relationships and repeat business; it s integral to the success of every project. Our clients come to RJC and stay. Building Envelope Assessment & Remediation Structural Restoration Due Diligence/Pre-Purchase Assessment Property Condition Assessment Structural Engineering Ten offices across Canada to serve you Toronto, Kingston, Kitchener, Edmonton, Calgary, Lethbridge, Vancouver, Kelowna, Nanaimo, Victoria rjc.ca Supplement to Canadian Property Management 15

16 INDUSTRIAL OFFICE BUILDING HEAVY EQUIPMENT TRANSPORTATION CENTRE Winnipeg, Manitoba Owner: Red River College Manager: Red River College Red River College s Heavy Equipment Transportation Centre (HETC) had a big win in the Earth Award s Industrial Office Building category at the BOMA Canada National Awards. HETC is located at the College s main campus in Winnipeg, providing a 48,000 square foot, two-storey practical and flexible training space, with an additional 12,000 square feet of office and student support areas. Opened in 2009, HETC provides high-tech transportation training at Manitoba s largest applied learning and research campus, which boasts more than 30,000 students each year, 400 of whom train at HETC. And HETC is not just content with being the biggest facility of its kind in Manitoba; it has taken steps to be the greenest, as well. HETC incorporates innovative and sustainable features that provide a healthy and safe learning space. Heating and cooling is provided by a geothermal heat-pump system, which uses ground water as a heat source in the winter and cooling source in the summer. A solar wall system, which spans HETC s south-facing wall, provides solar heating to outdoor air delivered to the classrooms. In addition, heat wheels are used to recover exhaust heat from air leaving the building to increase the overall efficiency of the heating system. Remarkably, 90 percent of the building spaces enjoy direct views to the outdoors through 16 National Awards

17 expansive windows, and clerestories have been installed on the roof to bring in even more natural light to the high bay shop areas, while also promoting natural ventilation. The large southern windows use a fritting pattern on the glass to reduce excessive solar heating and possible glare inside, while also making these windows more visible from the outside, reducing bird collisions. Reducing waste has been part of HETC s mandate since before the building opened. During construction, builders managed to divert 75 percent of debris from landfills. They also used 35 percent locally sourced building materials to cut down the carbon footprint, and one-quarter of all materials included recycled content. For its sustainable practices and focus on efficiency, HETC was the first building of its kind of meet Manitoba s Provincial Green Buildings Policy. The facility has also been recognized with LEED Silver status, and, most recently, BOMA BEST Platinum certification for exemplifying green operations. As a part of Red River College, HETC participates in an electronic recycling program, which diverts batteries, computers, cell phones and other old electronics from the landfill. However, the College doesn t only aim for green practices within its walls; it also wants users to think green on their way to and from the complex, with programs in place that encourage carpooling and cycling. Through all of these decisions, HETC and Red River College aim to promote a healthy environment through a safe and sustainable learning atmosphere. With its Earth Award win, HETC has demonstrated this continuing commitment and achievement at a national level. Supplement to Canadian Property Management 17

18 OFFICE ATB PLACE Edmonton, Alberta Owner: Healthcare of Ontario Pension Plan (HOOPP) Manager: Triovest Realty Advisors Inc. ATB Place is showing the world how businesses can go green with its Earth Award win in the Office category at the BOMA Canada National Awards. ATB Place, formerly known as TELUS Plaza, has been an Edmonton landmark since Its two office towers the twenty-six storey North tower and thirty-five storey South tower are connected by a main floor and concourse link, containing a grand total of 1.5 million square feet of space. Living green is a focal point of ATB Place. Since 2010, building manager Triovest has ensured that 25 percent of all electricity comes from green power. And through energy audits and retro-commissioning, Triovest is constantly identifying low-cost and high-impact ways of ensuring both energy efficiency and savings. To achieve its eco-friendly goals in waste reduction, ATB Place puts a high value on tenant engagement. It has created a comprehensive recycling program, with metal, paper and cardboard, waste, construction and demolition compactors onsite. Others are starting to take notice of ATB Place s program, which also diverts batteries, electronics and sump waste. The City of Edmonton recognized the property s work with Certificates of Recognition in 2013 and And they weren t the only ones; ATB Place has also received BOMA BEST Gold certification for its focus on efficiency and energy savings. The complex, owned by the Healthcare of Ontario Pension Plan, underwent renovations in 2000, which involved opening up the property s mall areas and adding a three-level skylight system. Additional renovations in 2014 brought in a living wall, adding a breath of fresh air for guests and tenants. And ATB Place has also been making a splash with its reduction in water consumption: as of December 2014, its annual usage was down 57 percent that is 70,023 cubic meters compared to And, since 2001, annual electricity consumption has been reduced by 49 percent, gas consumption went down 39.5 percent and waste diversion rates have risen to 87 percent. One of ATB Place s leading charms is its location. The building rises in Edmonton s 18 National Awards

19 financial district, giving tenants spectacular views of both the downtown core and river valley. The property is also centrally located to ensure ease of travel. Major arterials routes are nearby for drivers, while a direct connection to the central LRT station, bus routes and the Edmonton pedway offer alternative commuting choices. ATB Place is designed with tenants desires in mind. A large outdoor courtyard and onsite park act as peaceful getaways, the later featuring a walking path, seating areas and a veritable garden of trees and perennials. Meanwhile, an onsite foodcourt, fitness centre and childcare services provided tenants with top-tier amenities. Improvement is an ongoing process for ATB Place. Various programs are continuously being developed, including energy, water and waste audits, retro commissioning, says Karen Johnson, Assistant Property Manager with Triovest. And feasibility studies for existing building processes are conducted regularly, with the intention to further engage our tenants and contractors. ATB Place is one of the west s great and green properties, and will continue to be a nationwide leader in innovation in the years ahead. VALUED SUPPLIER TO ATB PLACE LED by Innovation Supplement to Canadian Property Management 19

20 RETAIL BUILDING CENTROPOLIS Laval, Quebec Owner: FPI Cominar Manager: FPI Cominar Centropolis is pushing eco-friendly shopping to new heights with is Earth Award win in the Retail Building category at the BOMA Canada National Awards. Located in the bustling Quebec city of Laval, Centropolis is an open-air complex like no other. Made up of 19 separate buildings on a plot of 3.5 million square feet of land, Centropolis boasts a combined 803,000 square feet of leasable office and retail space. The complex is a prime destination, featuring more than 76 of the best shops, restaurants, businesses and entertainment facilities in Quebec. The space, which opened in 2000, isn t just a collection of buildings. Rather, it aims to exist like a small city a community hub that is always buzzing with a diverse mix of visitors. The centre has more than 4,400 parking spaces and is accessible by transit and car, with easy highway access from Montreal. The complex s first office building was completed in 2014, and is designed to meet LEED Gold standards. And that isn t its only green credentials: there are automated control systems to minimize energy waste, a naturalized stormwater pond and even a vegetable garden that grows food for the needy. With these features, it is no surprise that Centropolis has a BOMA BEST Platinum certification. With a clear history of eco-friendly actions, Centropolis rises as this year s greenest shopping centre in Canada. 20 National Awards

21 CUSTOMER SERVICE OXFORD PROPERTIES GROUP Toronto, Ontario Oxford Properties Group is taking service to new heights with its Pinnacle Award in the Customer Service category at the BOMA Canada National Awards. The Oxford team at Toronto s Royal Bank Plaza has taken a dual approach to perfecting service through its Voice of the Customer and Voice of the Employee practice. The tactic involves intimately understanding their customers needs, in addition to identifying the team s internal strengths when putting together targets and objectives for continuous growth in customer service. Their plan seems to be working: a 2014 survey found that tenant satisfaction with facility management was at 94 percent; likelihood of recommending staying the building was 98 percent; and their net promoter score was a world-class 66 percent. Another survey that same year pegged employee engagement at 90 percent. While solid day-to-day service is essential for satisfied clients, Oxford also provides special events throughout the year. Its Customer Appreciation Breakfast, Customer Appreciation BBQ and a wide array of lobby events offer a fun and open environment for tenants and employees alike. Happy customers can mean a happy building. And the Oxford team at Royal Bank Plaza provides a sterling example of how great service is just good business. INNOVATION EMERGENCY RESPONSE PORTAL (ERP) CORP. Ottawa, Ontario Alert! Alert! Emergency Response Portal (ERP) Corp. has won the Pinnacle Innovation category at the BOMA Canada National Awards. ERP is a secure portal that offers property managers and first responders immediate remote access to essential information during emergencies, including floor plans, personnel contact information and live camera feeds. ERP aims to change they way that emergency personnel and property managers share information during difficult and potentially dangerous situations. Its uses are many: firefighters can use ERP to access live cameras to pinpoint the location of a fire in a building; paramedics may use the service to notify building staff and security to meet them with an elevator during a medical call. This innovative service can be pivotal to helping property managers execute their existing emergency response plans, whether it is during a case of workplace violence, stuck elevators, water leaks or even bomb threats. ERP is also made with client privacy in mind: emergency personnel can only access live camera feeds, not stored data. And whenever responders connect to a property s information, ERP automatically informs the management team that the data has been accessed and emergency personnel are on the way. In an emergency, the right kind of information can make all the difference; ERP aims to help managers reach the best possible outcome during the worst possible situations. Supplement to Canadian Property Management 21

22 CHAIRMAN S AWARD PETER MACHARDY PEMAC & Associates Ladysmith, BC Peter MacHardy has been given the prestigious Chairman s Award at the BOMA Canada National Awards. MacHardy is a former BOMA Chair and Vice-President of National Commercial Property Management at GWL Realty Advisors Inc. He is no stranger to the industry, having worked in property management for a grand total of 46 years. His entry into the world of property management stared at Place Bonaventure in Montreal, where he first got a job as an apprentice electrician. After moving to Eaton s department store a few years later, MacHardy started working with its retail management team. He spent the next 16 years taking on a variety of roles in the business, such as overseeing the construction of several Eaton s locations in Quebec. MacHardy then moved to Canderel, where he was promoted to Senior Property Manager and General Manager of Operations. After a switch to GWL Realty Advisors, he spent fourteen years in a director s position before retiring in Throughout his storied career, MacHardy was always willing to spend time and energy working with new talent and mentoring his employees. During his decades of service, MacHardy s commitment to excellence and continuous improvement was clear a factor that made him an ideal candidate for the Chairman s Award. SCHOLARSHIP AWARD VYETTA SUNDERLAND SCHOLARSHIP AWARD Daniel Neaves took home the first ever Vyetta Sunderland Scholarship Award at the BOMA Canada National Awards. Neaves is a project consultant of facilities management with the London Health Sciences Centre Victoria Hospital. He started as a maintenance electrician, eventually working his way up to become a facilities project leader at the centre. Neaves is now in the FMA designation program at BOMI, where he is developing his skills to become a facility manager. He says he is passionate about the line of work as it has a direct link to patient safety, and will give him experience in the health services industry. The Vyetta Sunderland Scholarship is an annual award of $2,000 that is given to a Canadian student who is either entering the property management industry or aiming to improve their skills. The award was created in recognition of Vyetta Sunderland, who was the Chairman of BOMI Canada from , and has been a member of BOMI International s Board from 2000 to the present, serving as its Chair from Throughout her years of service, Sunderland has maintained a focus on excellence in property management, and has had a lifelong commitment to education. 22 National Awards

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