2018 implementation handbook. Toronto to360 Wayfinding

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1 to implementation handbook to360 ayfinding 08 implementation handbook

2 J a m e s S t B AY ST S h e p p a rd S t G ra n d O p e ra L n C h i n g L n to implementation handbook minute walk Sheraton St 7 Hagerman St City Hall Nathan Phillips ST 73 ANCIAL 8 STRICT 63 ford wer 4 Larry Sefton City Hall Library Temperance St Bell Trinity Albert St Old City Hall Trinity and Labyrinth Bay Church of the Holy Trinity 0 Hudson s Bay Cloud Gardens Eaton YO N G E ST YO N G E ST 47 Shuter St O Keefe Ln S t E n o c h s S q 3 One Queen Street East R i c h m o n d S t Yonge Ed Mir Thea Mass Hal Elgin and inter Garden Theatre 0 St St E 77 Trump International Hotel & Dundee xchange First Canadian Scotia Plaza 89

3 to implementation handbook 3 The benefits of an integrated multi-modal wayfinding system are wide reaching for visitors, residents and businesses. The development of a wayfinding system for is expected to help people identify and connect places, encourage people to walk, encourage exploration, build confidence and trust to walk, and stimulate economic growth.

4 to360 08 implementation handbook The project The 360 ayfinding project is being rolled out across the City.

A wayfinding system enables people to orient themselves and navigate from place to place with confidence.

for residents and visitors alike. the project The City of launched the 360 (TO360) ayfinding project in 0 to develop a unified multi-modal wayfinding system for the city.

4 4 to implementation handbook The project The 360 ayfinding project is being rolled out across the City. It is a central component of the City s goal to make a more walkable, welcoming an understandable place for residents and visitors. A wayfinding system enables people to orient themselves and navigate from place to place with confidence. ayfinding is more than signs it includes the consistent use and presentation of information such as landmarks, neighbourhoods, destinations and connections that help make the city more understandable for residents and visitors alike. the project The City of launched the 360 (TO360) ayfinding project in 0 to develop a unified multi-modal wayfinding system for the city. ayfinding information is communicated through a variety of touch points such as physical signage, handheld maps and digital media. Following the successful completion of a pilot project in the City s downtown core, TO360 is now being implemented across the city. the benefits An integrated multi-modal wayfinding system is expected to: Enhance the overall image of as a destination Increase visitors at key attractions and boost the local economy Increase confidence in walking, reduce walk times, and promote trips using multiple modes of transportation Improve the public realm and sense of community

Yo r k S t 3 78 33 8 60 30 4 77 S h e p p a rd S t 73 63 94 76 6 70 6 B AY ST J a m e s S t 40 4 333 0 60 0 44 0 40 G ra n d O p e ra L n 76 46 3 YO N G E ST 7 4 9 6 C h i n g L n to360 08

systems. Other international cities such as London, New York, and Vancouver have developed successful pedestrian wayfinding systems targeted to visitor and resident needs.

cycling wayfinding Cycle wayfinding includes on-street signage and cycling information in other wayfinding systems.

This will allow visitors to reach their destinations safely and with confidence.

5 Yo r k S t S h e p p a rd S t B AY ST J a m e s S t G ra n d O p e ra L n YO N G E ST C h i n g L n to implementation handbook A multi-modal wayfinding system The project includes pedestrian, vehicular, cyclist and transit wayfinding information delivered consistently through both city and third-party systems. Other international cities such as London, New York, and Vancouver have developed successful pedestrian wayfinding systems targeted to visitor and resident needs. Key to their success is the ability of these systems to support complete journeys, whatever transportation mode is chosen. cycling wayfinding Cycle wayfinding includes on-street signage and cycling information in other wayfinding systems. vehicular destination signage The City Council-adopted Vehicular Destination Sign Policy creates a framework for the selection and display of visitor destination signs on expressways and roads. This will allow visitors to reach their destinations safely and with confidence. transit wayfinding As part of City s commitment to grow TO360 across the city, transit wayfinding will include approximately 00 transit shelters. Transit wayfinding is also being piloted by the Transit Commission and Metrolinx. Four Seasons for the Performing Arts minute walk Sheraton Nathan Phillips ST City Hall Library 39 Bell Trinity Albert St Old City Hall 40 Hudson s Bay 08 One Queen Street East alking Strategy The creation of a multi-modal wayfinding system is a goal of the City s alking Strategy. ayfinding programmes encourage people to include walking as part of their journey, reducing pressure on the transportation infrastructure, and making cities more healthy, vibrant places to live and work. St FINANCIAL Oxford Temperance St Bay Cloud Gardens R i c h m o n d Yonge St Trump International Hotel & First Canadian Scotia Plaza Omni King

6 to360 08 implementation handbook Integration with others Other divisions and organizations are also undertaking wayfinding projects.

An effective wayfinding system connects places and enables people to move seamlessly from one transportation mode, wayfinding system or area to another.

that are part of the regional transit wayfinding harmonization project.

6 6 to implementation handbook Integration with others Other divisions and organizations are also undertaking wayfinding projects. These initiatives are closely linked to TO360 and are being completed in a collaborative manner. An effective wayfinding system connects places and enables people to move seamlessly from one transportation mode, wayfinding system or area to another. Seamless movement is supported by common base mapping, consistent graphic content, clear hand-offs between wayfinding systems, and information sharing supported by a clear set of rules. TO360 is coordinated with the following wayfinding projects by partner divisions and agencies: metrolinx regional wayfinding TO360 maps on wayfinding products that are part of the regional transit wayfinding harmonization project. toronto visitor map Handheld visitor maps that are updated to the TO360 graphic standard. bikeshare station wayfinding Station maps that are updated to the TO360 graphic standard. parks and trails wayfinding ayfinding that provides consistent identification, orientation and navigation in and around parks & trails. path wayfinding ayfinding that allows people to navigate the PATH system with confidence using indoor routes that link to destinations and neighbourhoods.

7 to implementation handbook 7 Pilot project A pilot project was implemented in the downtown core, providing an opportunity to improve program delivery through an independent evaluation, product refinements, and value engineering. The pilot project helps people move between Union Station, City Hall, the Entertainment District, and the St. Lawrence District. pilot scope The pilot project included narrow signs, 4 wide signs, finger post signs, updates to existing wayfinding signs, and 38 transit shelter wayfinding maps. pilot project evaluation The City conducted independent preand post-implementation surveys to Productthe Family evaluate impact of the pilot project. Before After Helps people find their way around: 6% 89% Helps people make informed choices about walking routes: 39% 83% Helps people learn about new and interesting locations or attractions: 44% 8% Helps people feel comfortable 9% walking by foot in local areas: 98% Respondents were asked to rate wayfinding signage in the pilot area on a number of factors. All signage ratings significantly improved following the implementation of the pilot project, including: St Andrew Station 3 min -Dominion 4 min Four Seasons min F I N A N C I A L D I S TR I C T FIN A N CIA L D IS T R ICT Front St & Bay St King St & University Ave Brookfield -Dominion First Canadian -Dominion First Canadian King Subway Osgoode Subway Four Seasons Hockey Hall of Fame Sony St Lawrence Theatre Union Station SOUTH CORE ST LARENCE MARKET JARVIS ST BEVE RLE Y ST UNIV ERS ITY AVE JARVIS ST CHU RC H ST BEVERLEY ST SPADIN A AVE SHERBOU RN E ST YO NGE ST RNE ST HERBOURNE R S HERBOU LOER LOE 3 C hing L n Grand O pera Ln Victoria St 89 YONGE ST YONG E ST min BLVD E UNIVERSITY AVE UNIVERSITY AVE 70 St Temperance SHORE BLVD It determined that for every dollar invested, almost four dollars are returned in transportation benefits (including capital costs and maintenance) over the -year life cycle of the project. TO360 also delivers additional benefits such as increased tourism spending, lower emissions through reduced auto use, a more attractive public realm, and 80 improved health 700 due to increased walking. 30 Harbour Commission ST 0 HARBOUR 0 aterfront Hotel Municipal parking lots Bike Share station RBC aterpark YONGE ST St St St 0 0 Bell Trinity Albert St ST Old City Hall LAKE EXPY min Transit Multi-bike parking Information Fire station Cycle path Subway Streetcar stop Subway Line Police station Main PATH entrances Hospital T O 3 60 YONG E ST LAKE SHORE EXPY BLVD GARDINER 0 St Lawrence Market 4 39 The Esplanade GARDINER SHORE LAKE AVE 8 73 UNIVERSITY AVE UNIVERSITY AVE Taxi rank Barrier-free subway entrance 7 Union Station GO Bus Terminal UNIVERSITY 8 Nathan Phillips ST National rail UP Express 33 To report damage or malfunction, please call min St Sheraton 3 Hall Metro Convention North Osgoode 33 ST Four Seasons for the Performing Arts St 4 Hilton Fire station Cycle path TOP-0.4 A Issue March 0 ST E Sony for the Performing Arts 8 Map key You are facing East at King St and University Ave FRONT 3 UNION Maple Leaf HARBOUR ST Streetcar stop You are facing East at King St and University Ave OSGOODE Court East St Temperance Main PATH entrances Hospital Hockey Hall of Fame 6 Air Canada BLVD 7 Union Station B re m n e r B l vd SHORE 6 4 ellington St E Brookfield South FRONT ST St ST Campbell House Museum Fairmont Royal York 0 SOUTH CORE LAKE 37 Omni King Edward Hotel 0 Colb orne St TO-0.4B Bay Trump International Hotel & Train terminal 34 8 K ING ST E King est Court East ellington St 3 Royal Bank Plaza 3 Yor k St 4 Bus stop Regional rail/bus Subway 30 3 Dundee KING Melinda St Court Court South 30 North Station St min AVE Jo rda n St Court North Ernst & Young Ad ela id e St E KING ST Court est Orilla St 3 min 69 Pullan Pl ST Design Exchange -Dominion Bank TD South St Nelson St Subway Line Police station LOER JARVIS ST S PADINA AV E KING ST ellington St 34 Ad e l ai d e St Scotia Plaza lk Sco tt St wa Piper St e -Dominion 69 ut Pl St Information KING ST E FRONT ST E QUAY E 33 in TD North UNIVERSITY 63 Court North Court Scotia Plaza Multi-bike parking Municipal parking lots Bike Share station 0 m TD est 07 Heen an Pl St 44 GO Bus Terminal ellington KING ST Brookfield Court South Court est Union Station Entertainment District Renfrew 40 ST First Canadian Exchange 30 0 CN min 0 4 Transit Hotel 40 Trump International Hotel & 77 Pearl St Sun Life East South Core McCaul St 39 S 303 min Renfrew Pl St Oxford 30 First Canadian 3 UNION FRONT ST 39 St Patricks Market St ST Nelson St 09 Ernst & Young Design Exchange 48 Plaza South 333 aterfront FINANC IAL DISTRIC T 4 St KING ST 6 North Royal Bank 366 E DE BLVD LAKE SHORE BLV QUAY Eaton 76 Ad e l ai d e St CAR LTON ST University of COL LEGE ST DU NDAS ST KIN G ST Ade l ai de St QU EEN ST Ri chm ond St 86 min 70 AVE ST FRONT EXPY ST Bay Adela ide St ST. LARENCE MARKET Union GARDINER S Oxford 4 FINANCIAL City Hall LAKE SHORE BLVD EST 80 Theatre St 60 7 Exchange St 79 -Dominion Bank TD South Union Station ellington TD North FRONT ST Royal York -Dominion Piper St Fairmont McCaul St St Patrick St 6 4 ST 8 St Pearl St 0 60 Sheppard St UEEN ST E Q OLD TON St James King KING ST Union Station Air Canada HARBOUR 4 min Beverly St 70 St 69 St. Andrew Roy Thomson Hall 7 Scotia Bank TD est 8 min Duncan St 68 Moss UEEN ST E Q FINANCIAL St al k ew 30 St Pearl St 0 Sun Life East Fasion District EST Pearl St ST ANDRE KING ST 0 St Strathcona Hotel Heenan Pl Jordan St 4 UNIVERSITY Duncan St DUNDAS ST E Queen Q UEEN ST Richm ond St ut 3 4 Duncan St EST Osgoode Rogers Soho Pl ellington FRONT ST Station St Map key 8 Duncan St Sun Life est St Andrew s Presbyterian Church KING ST 66 UP Express St 7 9 St 80 6 ellington FRONT ST 4 Station St 8 Skywalk St Pearl St KING ST Royal Alexandra Theatre Hall Orilla St Simcoe ST St 73 InterContinental InterContinental Roy Thomson SIB-CSPAAT 73 Emily St idmer St Ryerson University Dundas DUNDAS ST Grange KING ST FRONT ST CN LAKE SHORE BLVD Q UEENS QUAY An extensive network of underground walkways, known as the PATH, connects the towers of the Financial District and much of s downtown. Each weekday, workers and visitors of the area are protected from the weather as they travel the PATH. 86 ENTERTAINMEN T DISTRIC T KING ST Princess of ales Theatre Metro Hall St Metro Convention South David Pecaut TheRitz-Carlton Ritz-Carlton Simcoe ellington FRONT ST Metro Convention North Ed Mirvish ay lk 48 wa CN CBC Broadcast e ut TIFF Bell Lightbox KING ST 70 in m idmer St St 46 Lower Simcoe St 4 Mercer St 300 Isabella Valancy Crawford 4 ellington 3 FRONT ST Residence Inn 3 Downtown / Entertainment District Rod Robbie Bridge King Station DONTON YONGE Art Gallery St Patrick of Ontario Q UEEN ST in Rogers SPADINA AVE CHINATON m CN FRO NT ST ENTERTAINMENT QU EEN S QUAY Grange BEVERLEY ST SPADINA AVE min DUNDAS ST ENTERTAINMENT Since the 960s, the skyscrapers of the Financial District have defined the city skyline, with towering buildings designed by some of the world's most famous architects, including I.M. Pei ( Court est), Santiago Calatrava (Allan Lambert Galleria at Brookfield ), and Mies van der Rohe ( Dominion ). The area is also home to the city's largest collection of publicly accessible art, found in courtyards, parks, and on the streets. Roy Thomson Hall Art Gallery of Ontario YO RK ST Osgoode St Patrick CHINATON QUE EN ST DUNDAS ST Air Canada UNIVERSITY AVE DISCOVERY BEVERLEY ST 39 ST EXPY Union Station FINANCIAL YOR K ST KENSINGTON MARKET QUAY Union al k ew HARBOUR ut S in Allan Gardens KENSINGTON MARKET GARDINER m The Financial District, centred at King and Bay Streets, is the financial heart of Canada, home to the corporate headquarters of the country's major banks and most prominent firms. ith origins dating to the 9th century, the Financial District and its office towers have expanded to serve the growing financial sector's needs. E FINANCIAL DIST RICT ST King Queen YONGE ST DONTON YONGE 33 QUE EN ST E DU NDAS ST E LOER JARVIS ST ST. LARENCE MARKET St James FRONT COL LEGE ST LOER SHERBOURNE ST OLD TON LA KE SHOR E BLVD E JARVIS ST CHURCH ST Dundas YONGE ST QUAY E JARVIS ST CHURCH ST Ryerson University KING ST Moss Allan Gardens S SHERBOURNE ST SHERBOURNE ST Following the opening of new City Hall in 96, this building faced the threat of demolition. Community advocacy helped secure the preservation Old City Hall and the building became a dedicated courthouse. It was designated a National Historic Site in 989. Ade lai d e St OL D CITY HA L L For nearly 70 years, Old City Hall was home to City Council. 's second purpose-built city hall, it was designed by architect E.J. Lennox in the Richardsonian Romanesque style and constructed between 888 and 899. The building features monumental scaling, rich sculptural elements, and fine interior stained glass. It was the largest building in, containing courts, as well as municipal government. Business Case The business case that was completed in 0 paved the way for the pilot project, which has since been updated based on the pilot evaluation. Bus stop Regional rail/bus National rail 830 Train terminal Taxi rank UP Express To report damage or malfunction, please call Barrier-free subway entrance TO TOP-0.03 B Issue February 0 You are facing North at Front St and Bay St You are facing North at Front St and Bay St Product name: TO60 Product name: TO460 Product name: TO70 Product name: TO3 Plan symbol: Plan symbol: Plan symbol: Plan symbol:

J a m e s S t d S t C 8 to360 08 implementation handbook ayfinding maps ayfinding users have differing information needs that are best met through a variety of products such as printed maps, signs,

8 J a m e s S t d S t C 8 to implementation handbook ayfinding maps ayfinding users have differing information needs that are best met through a variety of products such as printed maps, signs, web-based maps and digital applications. Underlying all of these products is clear and consistent wayfinding information. TO360 Digital Strategy A coordinated wayfinding strategy should include different media and touch points such as on-street signs, printed maps, web browser maps, and mobile apps. Digital tools such as QR codes, RFI tags, wi-fi, and other technologies that support location-based services will be reviewed as part of this project. Digital Base Map Digital base maps will be provided by the City, at no cost, for use in wayfinding products offered by TO360 partners. Consistency of content and presentation is fundamental to effective wayfinding maps. A graphic standard has been developed that includes features such as the display of average walking distances and standardized pictograms. Information is prioritized using a content tiering system. o Museum heads-up mapping Heads-up mapping that orients wayfinding maps in the direction the user is facing. features for all users Maps have been designed with a range of users in mind and include features such as contrasting sign content and clear lettering. local identity TO360 maps highlight the diverse neighbourhoods of by helping visitors and residents make connections to important landmarks and destinations, and between neighbourhoods. 3 minute walk Sheraton ichmond St ST FINANCIAL 8 73 City Hall City Hall Library Nathan Phillips Bell Trinity 0 Albert St Old City Hall Bay St Trump International Hotel & Sun Life East

to360 08 implementation handbook 9 On-street signs The family of TO360 on-street signs includes wide signs, narrow signs, finger posts, wall mount signs (single and double width) and transit shelter

9 to implementation handbook 9 On-street signs The family of TO360 on-street signs includes wide signs, narrow signs, finger posts, wall mount signs (single and double width) and transit shelter walking maps. Existing wayfinding signs will be updated to the TO360 standard. Consistency in design and placement is fundamental to effective wayfinding signs, providing predictability for users and establishing a consistent brand identity. features for all users ayfinding signs include features for all users such as maps that are located between 90cm 40cm above ground level. well made and built to last Durable materials are used such as stainless steel, tempered glass, and anti-graffiti coatings that will withstand the rigours of city streets. customization Standardized signs are paired with maps and graphics that are customized to reflect local character and landmarks Area identification using common neighbourhood names Pointers to nearby destinations 3 Historic and cultural interpretation 4 Context map ( minute walk circle) Detailed map ( minute walk circle) 6 Legend 7 Partner identification 8 Call 3 logo for city maintenance requests 9 Capacity for future illumination 6 7 8

10 0 to implementation handbook Become a project partner! TO360 has been a partnered project from the very beginning. Partnerships will continue to play a major role in the project as TO360 ayfinding is implemented across the city. Partner Requirements Our project partners look for many of the same things that are needed by wayfinding users. They benefit from any wayfinding system that has the features required to help their members navigate the city and get to their destination (and back again) with confidence. Project partners often look for a high-quality signs that are durable, attractive and contributes to the street character. hile the purpose of a wayfinding system is to help people navigate, TO360 helps partners in their marketing efforts by highlighting the destinations, landmarks, neighbourhoods, and the local character of the area. TO360 relies on city funding for core deliverables such wayfinding design, database development and sign maintenance. Contributions from our wayfinding partners will focus on the supply and installation of TO360 signs in neighbourhoods and commercial areas. wayfinding design services The Transportation Services Division will fund and be responsible for: Sign location planning studies Local stakeholder workshops wayfinding map database The Transportation Services Division will fund and be responsible for: City-wide base mappping Detailed mapping to support area wayfinding installations Mapping database maintenance sign supply and installation here there is interest in partnering, BIAs and other partners will fund: Sign supply and installation* A one-time maintenance fee (0%) sign and map repair and renewal The Transportation Services Division will fund and be responsible for: Sign cleaning and repair Periodic map updates Mapping database maintenance Sept 07 Oct Nov 07 Dec 07 Jan Jun 08 July Oct 08 sign location planning initial budgeting project confirmation stakeholder workshop city funding approvals* incorporate into workplan sign production permit drawings sign installation

11 FINANCIAL King St & Bay St to implementation handbook TO360 in your neighbourhood TO360 on-street signs will be implemented in neighbourhoods where there is partner interest and pedestrian activity. year roll-out strategy Rollout of TO360 on-street signs will grow outwards from the pilot project, including full coverage in the downtown area and focused coverage in and around main streets, BIAs, and transit stations. Transit shelter walking maps will be rolled out across the city. Depending on partner interest, the following (approximate) sign quantities are expected over this period: on-street signs 00 transit shelter walking maps 40 updated Astral wayfinding maps 70+ updated Bikeshare station maps ide Totem $6,00 $7,00* Narrow Totem $6,000 $7,000* 08 sign costs The supply and installation of onstreet signs has been tendered as a large multi-year contract to acheive cost efficiencies. Sign design and pricing will be refined further during the factory prototyping phase. Sign costs include: map supply and sign installation a one-time maintenance fee of 0%. Sign costs do not include: interpretive features such as historic photographs * TO360 projects funded by BIAs are eligible for the EDC cost share program Finger Post $7,000 $7,700* Single/Double all Sign $,400 & $,900* Program Contributions (preliminary estimate) 4% Transportation Services Division 8% Economic Development & Culture Division 8% BIAs 9% Other Partners (signs outside BIAs) Program Staffing and Operating Costs % Transportation Services Division

12 to implementation handbook For further information please contact: Chris Ronson TO360 Project Manager Pedestrian Projects, Public Realm Section Transportation Services City of T chris.ronson@toronto.ca completed in october 07 all images by steer davies gleave unless otherwise stated

6 97B. Yorkville Ave. Bay. Toronto Reference Library. 64 Bloor St. W. Bloor St. West. Gardiner Museum of Centre. Bay St. Museum. 75 Queen s Park 6,A

6 97B. Yorkville Ave. Bay. Toronto Reference Library. 64 Bloor St. W. Bloor St. West. Gardiner Museum of Centre. Bay St. Museum. 75 Queen s Park 6,A Bay Victoria Berkeley Bathurst Spadina York Yonge Ave. Yonge Jarvis Bedford Rd. Avenue Rd. U e V W X Y Z Bathurst Bathurst 565 Bloor College Dundas Kendal Ave. Spadina 371 Bloor Harbord Queen King Old