Welcome to ALTENPFLEGE 2018 in Hannover. Dates, contacts, map of grounds, internal traffic regulations, event-related information

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1 Dear Exhibitors Welcome to ALTENPFLEGE 2018 in Hannover. As a service provider, we always strive to ensure that our cooperation with exhibitors is as efficient and unbureaucratic as possible. However, the wealth of technical and organisational information associated with organising a show means that a certain amount of "small print" is unavoidable. Please read the following information and the technical regulations carefully and also pass this information on to all contractors responsible for building and dismantling your stand, as well as any sub-exhibitors and your staff, if applicable. This information and the technical regulations as well as the FAMA's "General Trade Fair and Exhibition Conditions" and the "Special Exhibition Conditions" form part of the contract covering your participation at ALTENPFLEGE Information Regulations Service Order Dates, contacts, map of grounds, internal traffic regulations, event-related information of the building authorities and the fire brigade for exhibitors and stand construction companies for self-installation of electrical equipment Many useful addresses and telephone numbers for services at the trade fair city Hannover for services New: All the services you need for this trade fair/exhibition can be ordered online by using our Service Shop. Please make sure that you send your orders by the "Final date for submission" date! If orders are sent in later, no guarantee can be given that the services ordered will be ready on time. A surcharge will be charged for all late orders that arrive after this date. Please note Times for set-up and dismantling see page Advanced construction Extended dismantling see page see OBS Regulations of vehicular access see page Service Plus All services you order will be invoiced by Fachausstellungen Heckmann. Best regards from FACHAUSSTELLUNGEN HECKMANN HANNOVER / BREMEN As of: 29 September 2017

2 Dates contacts Duration of the fair Tuesday, 06 March 2018 until Thursday, 08 March 2018 Opening times Visitors: Tuesday, 06 March a.m. 6 p.m. Wednesday, 07 March a.m. 6 p.m. Thursday, 08 March a.m. 5 p.m. Exhibitors: Tuesday, 06 March a.m. 7 p.m. Wednesday, 07 March a.m. 7 p.m. Thursday, 08 March a.m. 5 p.m. Realisation FACHAUSSTELLUNGEN HECKMANN HANNOVER / BREMEN Subsidiary of Deutsche Messe Europaallee / Bürohaus 7 Messegelände Hannover GERMANY info@fh.messe.de General manager: Carola Schwennsen Exhibitors Service Center ASC - from 02 March 2018 Entrance North 1 first floor Service times: 9 a.m. 6:30 p.m. (on the last day of construction / first day of event from 8 a.m.) Project Manager Henning Kniep Exhibitors' support Birgit Sprenger Heike Hahne Petra Hoppe Technical exhibitors' Klaus Wenzel and visitors' services Tim Langer Events and special shows Ingo Gifhorn Internet Petra Raap Advertising Ulrike Heidorn Press and Public Relations Lars Pennigsdorf Ann-Kathrin Steinmetzger Exhibitor Passes Manuela Zimmermann and Guest Tickets As of: 29 September 2017

3 Dates contacts Hall inspections From Friday, 02 March 2018 all hall inspections will be manned and within reach by the telephone or fax no. as shown below Dialling code Hannover Hall 19/ FAX Hall FAX Hall FAX Information stands Hall Hall Delivery Address for exhibitors ALTENPFLEGE 2018 [ Exhibitor's name] [ Contact ] [ Hall ] [ Stand number] Messegelände Hannover GERMANY Telephone numbers Dialling code Hannover Emergency 110 Fire brigade 112 Fire station fairgrounds Police fairgrounds Medical aid post fairgrounds Deutsche Messe (switchboard) 89-0 Deutsche Bahn AG Travel information of DB 24/24, travel service Customers' service goods' traffic German press agency Deutsche Telekom AG, branch 2 Hannover Telephone exchange international 0010 Directory assistance fairgrounds Telephone faults service fairgrounds Taxi Customs fairgrounds As of: 29 September 2017

4 Information Map Hannover Fairgrounds As of: 29 September 2017

5 Internal traffic regulations Note For the vehicular access to and circulation on the grounds, only certain entrances can be used for the respective halls. Please observe the following traffic regulations and pass this information on to your staff, your stand construction contractor and the service companies you employ. During the construction/dismantling period and during the event vehicular access to the grounds is permanently possible via entrance West 4. Stand construction Halls Entrance West 4 Hall 22 Entrance North 2 Delivery during the event Halls Entrance West 4 Dismantling Halls Entrance West 4 Hall 22 Entrance North 2 In order to reduce traffic on the fairgrounds, the exhibition management asks you to focus deliveries during the event on the times before the opening of the event (6:30 a.m. to 9:00 a.m.) and after the closure of the event (6 p.m. to 8 p.m.). Thank you for your understanding. Deposit On the last construction day and during the event a deposit of EUR has to be paid in order to be granted vehicular access to the fairgrounds. Details can be found in the Event-related Information ( "Regulation of vehicular access"). These regulations are subject to change. On principle, the relevant local traffic regulation has to be observed. As of: 29 September 2017

6 Event-related information Construction period Friday, 02 March 2018, 6:30 a.m. 10 p.m. Saturday, 03 March 2018, 6:30 a.m. 10 p.m. Sunday, 04 March 2018, 6:30 a.m. 10 p.m. Monday, 05 March 2018, 6:30 a.m. 04 p.m. After the end of the official construction period 0BMonday, 05 March 2018, 4 p.m. only finishing work within the exhibitor's own stand area is permissible. The aisles in the halls have to be cleared by this time so that subsequent work can be carried out smoothly and on time. Construction work after 6 p.m. must be coordinated with the technical exhibitors' service and the service companies. Dismantling period Thursday, 08 March 2018, from approx. 6:00 p.m. 12 p.m. Friday, 09 March 2018, 6:30 a.m. 8 p.m. Saturday, 10 March 2018, 6:30 a.m. 8 p.m. Note We recommend that any delicate and easily moved exhibition articles be removed from the stands 1BThursday, 08 March 2018, 5 p.m. as we cannot take responsibility for any exhibits during the dismantling period. Exhibits and stand construction material can be kept in the halls only up to the end of the official dismantling period. The trade fair management is entitled to dismantle and store stand equipment and exhibits at the cost of the exhibitor, if the stand area is not cleared by the end of the dismantling period. Regulation of vehicular access during construction days Friday, 02 March 2018 until Sunday, 04 March 2018 all vehicles may enter the fairgrounds freely. on the last day of construction period Monday, 05 March 2018 access will be restricted. Access to the fairgrounds will be granted only upon presentation of a pass which can be obtained by depositing EUR This is valid for cars for vans up to 7.5t for trucks for loading and unloading. for a duration of 2 hours, for a duration of 4 hours, for a duration of 8 hours Upon leaving the grounds before expiry of these periods, the deposit will be refunded when the pass is handed back. If the vehicle is not removed from the grounds within these periods, the deposit will be forfeited. during the event access to the fairgrounds will be granted between 7 and 9 a.m. and 6 and 7 p.m. upon presentation of a pass which can be obtained by depositing EUR This pass is valid for the driver and the vehicle and entitles to a stay of 45 minutes only for loading and unloading. If the vehicle is not removed from the grounds within this period, the deposit will be forfeited. Passengers must possess a valid exhibitor pass, admission ticket or a pass obtained upon deposit, otherwise they will not be admitted. As of: 17 January 2018

7 Event-related information Regulation of vehicular access on the last day of the event Thursday, 08 March 2018 vehicular access to the grounds will not be permitted after 2 p.m. until approx. 6 p.m.. After approx. 6 p.m. and on the following dismantling days all vehicles may enter the fairgrounds freely. Advanced construction Extended dismantling Advanced construction from 28 February 01 March 2018 and extended dismantling on 11 March 2018 are available and have to be applied with the OBS system (Online Business Service). For these days a lump sum of Euro per day has to be paid. Entrance During Construction and dismantling the entrance to the Fairgrounds are possible to Entrance West 4, North 2 and Entrance North Feb Entrance West 4, North 2 6:30 a.m. 7:00 p.m. 01 March 2018 Entrance West 4, North 2 6:30 a.m. 7:00 p.m Mar Entrance West 4, North 2 6:30 a m. 10:00 p.m Mar Entrance North 1 8:00 a.m. 6:30 p.m. 08 March 2018 Entrance West 4, North 2 ca. 6:00 p.m. 12:00 p.m Mar Entrance West 4, North 2 6:30 a.m. 8:00 p.m. 11 March 2018 Entrance West 4, North 2 6:30 a.m. 6:00 p.m. Working times During the construction and dismantling periods the working times on the fairgrounds are from 6:30 a.m. to 8 pm / 10 p.m. (Service times of the service providers: 8 a.m. to 6 p.m.) Working time regulation The working times during the duration of the trade fair and the construction and dismantling periods are regulated by law. These legal regulations regarding working times must be observed. The daily working time of 10 hours must not be exceeded. Further information or exceptions can be obtained at the Gewerbeaufsichtsamt Hannover (Trade Supervisory Office) (see service addresses). Permissions which have been issued according the law of other federal states by authorities that are responsible for the headquarters of the company will be accepted. A general work permit for work on Sundays and public holidays is not necessary. The construction staff will not need any passes on the fairgrounds in Hannover. Collection of goods Visitors who visit the event for a short period of time only to collect or exchange goods or who have questions concerning the goods must obtain a permit. Such a permit is valid for a limited period only and will be issued at the entrance desk upon payment of a deposit equal to the admission fee. Exhibits that have been sold but are part of the stand decoration may be handed over to the new owner not before the last day of the event 5 p.m. In the event of purchased goods being collected by car, access to the fairgrounds is not permitted before 6 p.m. on the last day of the event (see regulation of vehicular access). Please pass this information on to your personnel and your customers. Order confirmation The receipt of the ordered services will not necessarily be confirmed. There will be correspondence or feedback via telephone, if single items of the order need to be clarified. As of: 17 January 2018

8 Event-related information Exhibitor passes Each exhibitor will be issued with passes for the stand personnel according to the size of his stand. For stands up to 10 m² 3 passes will be issued free of charge. An extra pass will be issued for each full 10 m² of stand area in the halls and for each 50 m² on the open-air site (up to a maximum of 15 passes). The free exhibitor passes will be dispatched by separate mail together with any additionally ordered passes. Copy services The copy services are provided for exhibitors at the information stand in hall 21 and at the Exhibitor-Service Center (ASC). Car parks Car parks for exhibitors are situated next to the fairgrounds. Parking tickets for using of the car parks must be ordered. Press pigeonholes Press pigeonholes for displaying press information or complete press folders are available in the press centre. Stand design Stand equipment If vending trailers, vehicles, containers etc. are used as a stand or as an exhibit Fachausstellungen Heckmann (technical exhibitors' service) has to be notified correspondingly. Stand boundary walls Partition walls are non-existent. Exhibitors are required to use on all closed sides of the stand space opaque partition system of min m height. Exhibitors may not use the rear walls of neighboring stands for their own purposes. If you do not own stand partition or a rental stand, partition walls can be ordered at the service provider. Special parking spaces In exceptional circumstances there are parking spaces for refrigerated trucks/lorries on the exhibition grounds. The use of these spaces is subject to a fee and necessitates a written application directed to the Fachausstellungen Heckmann (technical exhibitors' service). We allot these multiple-entry spaces on a first-come first-served basis, based on availability, but you do not have the right to any space. GfV car park tickets are not valid here. Electrical connections Electrical connections may only be used by the customer/exhibitor himself. The supply of electricity to neighboring stands or other exhibitors is not permitted. In case of an infringement the electrical supply will be disconnected. Electrical connections for joint stands must be applied for at Fachausstellungen Heckmann in advance. Power consumption For alternating current connections, 230 V, up to 3 kw all electricity consumed is included in the connection price. Three-phase current connections include a calibrated electricity meter. For all of them electricity consumption will be charged according to actual metered consumption (0.36 EUR/kWh). As of: 17 January 2018

9 Event-related information Environment Zone Hannover Note The so-called Environment Zone was introduced in Hannover in The Hannover fairgrounds are not directly affected. However, if an exhibitor wants to visit the inner city of Hannover by car, a sticker on the car indicating the vehicle's emission category is needed in order to enter the marked zones. The exact boundaries of the Environment Zone Hannover can be found on the internet under 10TUwww.hannover.deU10T. For further information on the Environment Zone please call The stickers ( Feinstaubplaketten ) can be obtained in Germany at every officially recognized testing centre, garage that is authorized to carry out exhaust tests and vehicle registration office. Wireless LAN/ Wired Internet connection Take advantage of our new high performance wireless LAN network to link your devices and machines. This naturally includes the proper internet connection and internal communications. This offer is an addition to our wired Internet access with guaranteed bandwidth. Registering your own wireless LAN You must register if you plan to install your own wireless LAN hardware or set up a Wi-Fi network at your stand (mandatory per our Technical Regulations ). If you have booked WLAN (Wi-Fi) for an Internet DSL service, you do not need to register, because it is included in the package price. Caravans Camper vans Parking as well as staying overnight in caravans and camper vans is not allowed on the fairgrounds and the surrounding car parks. Caravans and camper vans that are parked on these car parks will be removed at the cost of the owner. Spaces for caravans/camper vans are available on the car park for caravans/camper vans near the fairgrounds. There is no opportunity for exhibitors to park caravans/camper vans on the fairgrounds. Fachausstellungen Heckmann reserves the right to have towed away illegally parked vehicles at the expense of the driver/owner. As of: 17 January 2018

10 Event-related information Theft Prevention Please note the following guidelines for preventing theft During the construction period As soon as your exhibits have been delivered, do not leave your stand unattended. Keep all small and valuable objects in a safe place. Lockable cupboards and display cases can be rented from an authorized company. During the event Make sure your stand is attended before visitors are allowed into the exhibition. Do not leave your stand unattended. Valuable exhibits should be specially protected. It is recommended to hang curtains around the stand in the evenings to protect exhibits from prying eyes. During the dismantling period Experience shows that theft most frequently occurs during the first few hours of the dismantling period. Do not leave your stand unattended during this period before the exhibits and the stand have been put in a safe place, loaded for removal or handed over to the forwarding agents. If you cannot dismantle your stand immediately after the end of the exhibition, we recommend you to order stand security to guard the stand until you begin dismantling. Reporting theft All incidents of theft should be reported to the police. Inform the trade fair management of any theft immediately and report any theft to the police station on the exhibition grounds without delay. Fachausstellungen Heckmann does not assume any liability in case of theft. Insurance Exhibitors are strongly advised to take out insurance for their exhibits for the duration of the exhibition, for the transport to and from the grounds and for any necessary intermediate storage before or after the event. The trade fair management shall not be responsible for any people or objects on the exhibition grounds at any time, including the construction and dismantling periods. As of: 17 January 2018