We look forward to the release of the Senate Inquiry report, scheduled for next week.

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1 Att: From: Sam Maiden Sunday Herald Sun Simon Westaway Head of Corporate Relations Jetstar Jetstar response to Sunday Herald Sun Jetstar is responding to the Sunday Herald Sun s questions. For the record Jetstar, as part of the Qantas Group, we have provided very detailed correspondence to the Inquiry, in terms of the Qantas Group s written submission, in addition to the appearance on two occasions of Jetstar Group CEO Bruce Buchanan to address Senators. We welcome your further questions, but refer to the fact that a number of these are simply restating positions taken by Jetstar during the course of the Inquiry and in submissions both verbal and written, to it. We look forward to the release of the Senate Inquiry report, scheduled for next week. Jetstar wishes to again reaffirm that its continued success and growth across Australasia and in more recent times within Asia, through our Pan Asian growth strategy, has been underpinned by our high attention to safety, as our number one priority across the entire Jetstar Group of airlines. Key to the Qantas Group's growth strategy includes Jetstar's pan Asian plan which includes exploring continued opportunities across Asia. At Jetstar, safety as our first priority, and is central to everything we do, across our flying and non-flying operations. Being part of the Qantas Group, safety is part of our heritage. Further to this our operations presently serve 57 destinations to or within 14 countries throughout the Asia Pacific. Today Jetstar is one of the two largest low cost carriers in Asia, the other being Air Asia.

2 Cabin Crew 1.Can you please outline the terms under which overseas crew are working in Australia and overseas for Jetstar? The vast majority of Jetstar cabin crew for our Pan Asian operations (including domestic operations and international services conducted to/from Australia to Asia) are based and living in Australia. This is a result of the large number of aircraft we base in Australia supporting our domestic Australia and Jetstar international operations to Asia. Today Jetstar is a top 5 international branded airline serving the Australian market in terms of overall passenger share. The Jetstar Group also has airline operations centred in New Zealand, and the Qantas Group has minority equity positions in two Asian based airline ventures for the Jetstar Group Jetstar Asia (based from Singapore) and Jetstar Pacific (based in Vietnam). Cabin crew supporting these operations are based in these countries. This includes our NZ based Cabin crew operating on all Trans Tasman services (to which Jetstar operates on 10 Trans Tasman routes). Further to this, Jetstar international cabin crew, supporting our international operations, including flights from/to Australia are also positioned in Singapore and Thailand, each constituting smaller cabin crew bases, against our wider Cabin Crew bases in Australia. All domestic and international flights operated by Jetstar Airways Pty Ltd use Australian licensed pilots (by CASA), and all cabin crew and pilots meet Australian standards and training as defined by CASA International cabin crew operating for Jetstar do not operate on domestic Australian flights for Jetstar (by example Melbourne-Hobart, Sydney-Adelaide, Brisbane-Cairns etc). They may however operate on some international flights, operated by both Jetstar A330 and A320/A321 aircraft, where the aircraft may originate from an Australian city before operating through another hub onto an overseas ports in the Asia Pacific. This may include for example: Melbourne-Sydney-Honolulu which operates this way between 1-2 times per week in addition to Jetstar s hubs in Darwin, Cairns and the Gold Coast. Under this example Jetstar Flight JQ3 operates one way Melbourne to Sydney then onto Honolulu, taking our international customers from Melbourne to Hawaii via our large international flying hub in Sydney. As an Australian owned and controlled airline we are able to market this service between Melbourne-Sydney. Also the aircraft operates this way to more efficiently reposition it into Sydney to support JQ3 Sydney-Honolulu. However it is noted Jetstar also operates 9 times daily return (63 times weekly) Melbourne to Sydney domestic services (combined from both Melbourne and Melbourne Avalon Airports to Sydney), which effectively service this major market and provide convenient departure/return times. Jetstar Cabin crew are based and employed under local employment arrangements.

3 Jetstar Singapore based Cabin crew are employed on contracts under Singaporean employment law. Some of these crew support Jetstar international services operating to/from Singapore to other Pan Asian markets (such as Singapore-Auckland) and to Australia (such as Singapore- Melbourne, Singapore-Darwin etc). Other Cabin crew based in Singapore directly support the Jetstar Asia flying business, which serves multiple intra Asian destinations from Singapore Changi Airport. Jetstar New Zealand-based Cabin crew are employed on contracts under New Zealand employment law. Jetstar s Trans Tasman services from Christchurch are supported by Cabin Crew personnel from the company, JetConnect. Jetstar Australian cabin crew are employed under Australian employment law which includes full time employees under collective EBAs with the Flight Attendants Association of Australia. Casual cabin crew for our domestic operations are provided to us through a quality airport service provider, Altara. Cabin crew supporting Jetstar international services who are based in Thailand are employed by a third part provider with long term expertise in airport services. 2. How much are the crew paid? Is it true that some are paid as little as $12,000 a year before allowances? Or $1800 in a good month. What is the base salary on average? How does that compare to Australian workers on around $50k including allowances? In reference to our Australian Cabin crew, under our EBA arrangement, a Jetstar Cabin crew member earns AUD$43,580 annually plus allowances as a domestic Flight Attendant. An Australian Cabin Manager earns AUD$50,150 plus allowances (on domestic only operations) and internationally AUD$51,773 plus allowances. Additional remuneration through allowances includes overnights, stand-by payments, inflight sales commission and flight hours. A Singapore based Cabin Manager earns over SGD$27,000 per annum in addition to other remuneration based on flight hours worked and overnights. A New Zealand based Cabin Crew member are paid under contract on a per hour basis. This is NZD$21.22 per hour in addition to numerous allowances. A Thai based Cabin Crew member earns is BHT14,000 per month plus numerous allowances and Cabin Managers is BHT17,000 per month plus numerous allowances. As indicated Cabin crew either direct employed or which provide services to Jetstar branded operations around the Asia Pacific region are appropriately remunerated in line with their local workplace arrangements. Jetstar has supplied figures above and has on past occasion with the Senate Inquiry provided detail around Cabin crew remuneration.

4 3. How are they able to legally work domestic routes in Australia if they are based overseas? Are they on 457 visas or is that not required because they live OS? This question was answered above in Question 1. Internationally based crew do not operate domestic Australian routes as stated above. Jetstar does have a small number of Japanese national employees on 457 visas. We have been very open about this point over past years and have welcomed these employees in the ongoing support of our Australia-Japan flying operations. As the largest airline operating on the Australia-Japan route, Jetstar has made a commitment to the market that a large number of our Cabin crew flying these services are either fully fluent or highly proficient in Japanese, given the majority of customers reside in Japan. 4. Do they pay tax in Australia? Or are they based overseas, earning overseas and paying tax overseas? Cabin crew based in a particular country are remunerated and pay tax within that country. By example New Zealand based Cabin crew who can operate on domestic NZ or Trans Tasman services are paid in NZD and are employed under NZ contracts. 5. Is it true that some of these foreign crews are working on domestic routes for Qantas after they fly in on international flights? No Jetstar Cabin crew work on domestic routes for Qantas. 6. For example, on 15/2/2011 Jetstar Captain Klouth gave evidence they (p9) that they fly between Darwin and Cairns, Brisbane and Melbourne. These are nominated as international tag flights so you come in from Singapore to Darwin on Jetstar 62 and then continue on. Is this accurate. Crew operating an international tag service may be a mixture of international and domestic crew. These flights are international tag flights as Jetstar innovatively operates a major international flying hub for northern Australia in Darwin. No other airline does this, which is testimony to our commitment to regional growth and supporting the Australian tourism industry through this key gateway being Darwin, our closest capital city to Asia. Jetstar has a Cabin Crew base in Darwin to support both domestic and international operations operating to/from Darwin International Airport. But to directly answer your question re: crewing of these flights, this is correct. And it is noted in an above answer that Jetstar is an Australian flag carrier. 7. Is it true that these workers are rostered on for days at a time. What is the maximum amount of time they can be rostered on without a day off? Cabin crew may have a 14 day roster, but this includes days off. 7. Jetstar crew have raised concerns about the English language skills of some of these crew particularly in an emergency situation. Do you share these concerns?

5 No we do not. All Cabin crew on Jetstar services must demonstrate their proficiency, measured through the standard Test of English for International Communication (TOEIC). Cabin crew on Jetstar services are proficient in a broad range of language, which is a very good thing for an airline that now conducts almost two-thirds of its flying to or within Asia under the Jetstar brand. On our Australia-Japan A330 flights (which operate up to 4 times daily return between Queensland and Japan) we have at least 3 proficient Japanese speakers (ie full fluency), and on our Asian flights we have Cabin crew that can speak numerous regional languages. 8. What First Aid CPR requirements are required of these foreign crew before they fly in Australia? All Cabin crew, wherever they are based, are required to achieve the very high standards Jetstar sets as a Qantas Group airline, through their ground school training. In addition, all Cabin crew must complete a CPR refresher course every two years. 9. Do they have to complete a responsible service of alcohol certificate before flying domestic routes? Australian crew have raised concerns about the cultural assertiveness of foreign crew dealing with drunk passengers who want more alcohol. Yes. All Jetstar Cabin crew are accredited for Responsible Service of Alcohol. 10. During recent evidence to a Senate inquiry in February, Jetstar CEO Bruce Buchanan told Parliament that the overseas crew were trained in senior first aid but staff have disputed this and say foreign crew are being put through senior first aid courses now after the Senate inquiry. They say foreign crew have told them they have been told to stand back and let Australians do it. What s the truth? All Jetstar Cabin crew, no matter where they are based across our Pan Asian flight network, are equipped to assist passengers in the event of a medical emergency. All Cabin crew for Jetstar operations (including those not based in Australia) have received aviation medical training through ground schooling, and each Cabin crew member must complete a CPR refresher every two years. In addition, Jetstar is organising Australian-equivalent first aid training for Singapore based cabin crew. 11. Do these workers also pay a bond? If so how much is the bond for overseas cabin crew and what are the rules for paying it back or refunding it if they leave? Some of our international cabin crew are required to pay a bond as a compensation for investment in training, if a Cabin Crew member leaves within two years of commencement. In Singapore if a member of the Cabin crew resigns their employment (with the company Valuair) prior to two years of continuous service, a reimbursement up to the value of

6 SG$1850 may be required. It is lesser between 1-2 years up to a figure of SG$1000. In a lot of cases this is waived, if applicable. Darwin On November 6, an 86 year old Victorian man suffered a heart attack and died on a Adl- Darwin flight, CPR was performed by a New Zealand nurse Wendy Williams. At the Senate inquiry concerns were raised about communication difficulties being encountered with the crew. The passenger, a nurse, says she raised concerns with the crew twice about the gentleman that were ignored. What information do you have about the incident? To clarify this of the Sunday Herald Sun, this incident occurred on a Singapore-Darwin flight, not Adelaide-Darwin. Only after she personally attempted to open the locked door, did the Singapore-based crew assist. Is this correct? For the record, shortly prior to the Jetstar A321 aircraft s arrival into Darwin, Jetstar cabin crew were alerted to a passenger who had remained in the aircraft toilet for an extended period. Once alerted to the situation, the cabin crew immediately knocked on the door, which the passenger responded to, and waited two minutes before forcing open the door to avoid potential embarrassment to the passenger inside. The passenger was found slumped over having a heart attack. The nurse performed CPR. Did Jetstar staff assist her? How? All Jetstar cabin crew are competent in first aid and it is common practice to call upon any medical practitioner (including a Doctor, medical specialist and/or nurse on board) during such an emergency as a seriously ill passenger. A passenger who is a nurse, volunteered to assist with CPR and emergency medical support. Cabin crew assisted the nurse in the delivery of oxygen to the passenger under her direction. These crew also advised the Captain. The Captain declared an emergency landing procedure, which included priority landing rights into Darwin International Airport. The aircraft landed without incident where it was pre-arranged for medical services including ambulance to meet the aircraft on immediate arrival into Darwin. This was in line with usual procedure in light of an emergency situation involving a serious medical issue with a passenger. Jetstar s priority through this period was for the wellbeing of the male passenger.

7 On arrival, beyond immediate full medical support, this also included all other passengers disembarking only from the rear of the aircraft to enable medical and emergency personnel to enter the front galley of the aircraft. Was the pilot of the plane alerted? Yes, as above mentioned. He issued a PAN and put in place the standard arrangements for a emergency landing to procedure into Darwin Airport. Was an ambulance arranged to be on tarmac when plane landed? If not why not? Yes, as mentioned above. The aircraft was met by an ambulance immediately upon landing, with the above arrangements taking place. For the record, all of this was done to procedure and was text book in delivery. All passengers were removed via the rear door of the aircraft, to enable full and seamless access to the male passenger. There are reports the woman s nose was bleeding and eyes bloodshot after she tried to save the man s life? Is this accurate? We cannot substantiate this claim. There are also reports from cabin crew that the woman was distressed after she attempted to get on the next flight the next day and Jetstar tried to charge her for a new flight. An error was made in regards to her travel arrangements for the following day, which Jetstar sincerely apologises for. This was also acknowledged by the Group CEO during evidence before the Senate Inquiry. What investigation was launched by Jetstar into the incident? What did you find? Did the coroner consider the death and if so what were the findings? No further investigation was required. All Cabin crew on board followed the standard procedures. Technical Crew (ie Captain and First Officer) also followed standard procedure. We understand that the Coroner s findings have not been given to our airline. All Jetstar crew, Technical and Cabin, followed procedures in full, with respect to this tragic event Did the crew on the flight where the man had a heart attack know where the physician s kit was? Yes.

8 Was there a defibrillator on the plane? Do you carry that kind of equipment? There was no defibrillator on this flight. Defibrillators are not carried on our narrow body A320 and A321 aircraft fleets. Defibrillators are carried on all Jetstar international long haul services operated by our fleet of Airbus A aircraft. We operate an existing fleet of 9 A330s. There is no regulatory requirement to carry a defibrillator. Due to much shorter flight durations undertaken by our A320 family aircraft (A320 and A321), defibrillators are not on these aircraft operating in the majority of cases a domestic flight in Australia and New Zealand, or a short haul international flight including short haul to/from Asia. In the event of an emergency situation our aircraft can divert to a suitable airport/airfield and all our destinations and flight paths travelled carry appropriate alternate airport locations. Jetstar carries a Physicians/Media/Doctors Kit and various First Aid Kits across its entire all Airbus fleet including A320, A321 and A aircraft. FATIGUE: We have a copy of an OSCAR (please find attached at bottom of this ) discussing fatigue issues. Can you please outline your response to the concerns raised in this Oscar. Jetstar has the same high standards of fatigue management as the rest of the Qantas Group, and we take both Pilot and Cabin Crew fatigue extremely seriously. Jetstar rosters all duties including Cabin crew in accordance with the duty limitations and minimum rest periods specified in the relevant Enterprise Bargaining Agreement/s negotiated with and agreed to by the various representative bodies. Further work rules also apply that effectively provide instruction on the application of the respective EBAs. Safety is our number one priority and we have an open culture of reporting issues. If a member of our crew is too fatigued, then they should not operate the flight, and we openly communicate this. Do you have any response to the concerns raised by Monique Neeteson-Lemkes at the Senate inquiry regarding fatigue and other issues? You may refer to Jetstar and Qantas Group transcripts and detailed submissions, verbal and written, made to the Inquiry to date. Do you have any response to the evidence of Captain Klouth at the inquiry? As per prior answer.

9 Cabin crew have told us they feel drunk on some flights they are so tired but bullied for asking for time off via sick leave if too tired. As a Qantas Group airline, Jetstar has the same high standards of fatigue management as the rest of the Qantas Group. With Safety as our number one priority, we take both Pilot and Cabin Crew fatigue extremely seriously. Jetstar rosters all duties including cabin crew in accordance with the duty limitations and minimum rest periods specified in the relevant Enterprise Bargaining Agreement/s, with further work rules applying. Safety is our number one priority and we have an open culture of reporting issues. If a member of our crew is too fatigued, they will be removed from duty and we openly communicate this. In addition, we have policies and procedures to deal with any reports of bullying and we take these very seriously.. Crew have also told us they have been denied taxis home after long flights and some crew have been involved in car accidents and near misses. Safety is our number one priority, and we actively encourage feedback from our crew through our safety channels in regards to any concerns they may have. All duties are rostered in accordance with the duty limitations and minimum rest periods specified in the relevant Enterprise Bargaining Agreement/s, with further work rules applying. We are aware that some duties, particularly late night flying (back-of-clock) can be tiring for our crew. These duties are safe. However we recognise that each individual experiences fatigue differently and that these duties can be particularly demanding for some people. We therefore allow our Cabin crew to request a hotel day room for rest prior to driving home after their duty, or they may request transport home. Jetstar continues to make a significant investment in initiatives to reduce and manage cabin crew fatigue risk. Crew have told us taxi vouchers recently provided for some flights but while you won t let crew overnight in Bali at $50 a night for accommodation you will now pay $300 for taxi to Wollongong, Central Coast and trips to Penrith. Why not let crew overnight in Denpasar? We have closely monitored and assessed our Bali return services as part of our Safety Management System, endorsed by CASA. For the record we have made a number of important changes that have been welcomed by our Cabin Crew. This includes providing our crew with taxi vouchers to be used before and after a Bali flight duty. T his is an additional cost for our airline, however, it is an investment that is valuable to us, while maintaining our efficiency.

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