4 15 April Is your business ready for the Games? Working together

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1 4 15 April 2018 Is your business ready for the Games? Working together

2 The City of Gold Coast is proud to host the biggest event in Australia this decade, the Gold Coast 2018 Commonwealth Games.

3 70 11 Commonwealth nations and territories Days of competition from 4-15 April 2018 This once in a lifetime opportunity will see 70 Commonwealth nations and territories take part in 11 days of competition from 4 15 April To help your business prepare for the Gold Coast 2018 Commonwealth Games (GC2018), the City of Gold Coast (City), in collaboration with the Gold Coast 2018 Commonwealth Games Corporation (GOLDOC) and the Queensland Government, has produced this Get Set for the Games business guide to help with every step of your Games time planning. During the Games, there will be daily changes to our road network to support scheduled Games events and the travel movements of athletes, team officials, media and spectators. There will also be a number of arts and cultural activities across the city which will further increase transport demand. These additional demands on the transport network will affect your business and the way that you operate so it s important for you to know what to expect and how to plan ahead for the Games. A range of changes to other normal city services will also be required to support the staging of the Games and this guide provides helpful tips on what you need to plan for. New and updated information will be available to assist your business leading up to the Games and our team will be working with you to help our city and your business Get Set for the Games. Working together

4 17 competition venues on the Gold Coast, Brisbane, Townsville and Cairns One million ticketed spectators accredited media 15,000 volunteers WHAT S HAPPENING during GC sports including seven para sports 1.5 billion television audience 11 days of competition NO TWO DAYS DURING THE GAMES WILL BE THE SAME

5 KEY 2018 DATES for your business to consider when planning Commonwealth Games Village soft opening for Team Managers Tue 20 Mar Commonwealth Games Village official opening Sun 25 Mar to Wed 4 Apr Queen s Baton Relay arrives on the Gold Coast Athletes, officials and media arrive and athletes begin using training venues Fri 30 Mar Sun 25 Mar Queen s Baton Relay arrives in Brisbane Sun 1 Apr Closing Ceremony Wed 4 Apr Sun 15 Apr Opening Ceremony Other dates Easter school holidays (QLD) Fri 30 Mar Mon 16 Apr Gold Coast 2018 Commonwealth Games competition Wed 4 Sun 15 Apr Athletes, officials and media depart Sun 15 Wed 18 April getsetforthegames.com 5

6 CELEBRATING THE GAMES

7 FESTIVAL 2018 Held across 12 days in April, Festival 2018 will feature a mix of highly acclaimed theatrical productions, an electric array of world-class musicians, breathtaking dance and physical theatre pieces, striking visual art and traditional Indigenous arts practice, to surprise and delight audiences of all ages. These events will attract increased foot traffic at certain periods and will create the need for additional services. Full program details will be released in early February For more information visit gc2018.com/festival2018 QUEEN S BATON RELAY The Queen s Baton Relay (QBR) is a Games tradition that celebrates the Commonwealth s diversity and creates excitement for the sports and cultural festival to come. The Queen s Baton carries a message from Her Majesty Queen Elizabeth II to the Commonwealth s athletes to come together in peaceful and friendly competition. After arriving in Australia on 24 December 2017, it will travel across the country for 100 days before arriving at the Opening Ceremony on 4 April 2018 when the message will be read out to officially open the Games. Due to large crowds expected to view the relay and the convoy of police and accredited vehicles escorting the Baton and runners, temporary traffic changes will occur along the route for various periods of time and parking may be restricted. Businesses should become familiar with the relay course to determine if there is any changes to business operations. For more information, visit gc2018.com/qbr getsetforthegames.com 7

8 COMPETITION EVENTS schedule Competition Schedule Overview This table does not show individual sessions which take place each day. There may be two or more sessions of each sport on one day. 4 Apr 5 Apr 6 Apr 7 Apr 8 Apr 9 Apr WED THUR FRI SAT SUN MON TUES WED THURS FRI SAT SUN 10 Apr 11 Apr 12 Apr 13 Apr 14 Apr 15 Apr Opening Ceremony Carrara Stadium Closing Ceremony Carrara Stadium Athletics Track and Field Carrara Stadium Race Walks Currumbin beachfront Marathon Southport Broadwater Parklands Badminton Carrara Sports and Leisure Centre Basketball Preliminary Townsville Entertainment and Convention Centre Preliminary Cairns Convention Centre Finals Gold Coast Convention and Exhibition Centre Beach Volleyball Coolangatta beachfront Boxing Oxenford Studios Cycling Mountain Bike Nerang Mountain Bike Trails Road Race Currumbin beachfront Cycling (continued) Time Trial Currumbin beachfront Track Brisbane Anna Meares Velodrome Diving Gold Coast Aquatic Centre Gymnastics Artistic Coomera Indoor Sports Centre Rhythmic Coomera Indoor Sports Centre Hockey Gold Coast Hockey Centre Lawn Bowls Broadbeach Bowls Club Netball Preliminary Gold Coast Convention and Exhibition Centre Finals Coomera Indoor Sports Centre Para Powerlifting Carrara Sports and Leisure Centre Rugby Sevens Robina Stadium Shooting Brisbane Belmont Shooting Centre Squash Oxenford Studios Swimming Gold Coast Aquatic Centre Table Tennis Oxenford Studios Triathlon Southport Broadwater Parklands Weightlifting Carrara Sports and Leisure Centre Wrestling Carrara Sports and Leisure Centre 8 getsetforthegames.com 9

9 TRAVEL ADVICE FOR BUSINESSES

10 HOW WILL YOUR BUSINESS BE AFFECTED? Businesses like yours will play a vital role in keeping the Gold Coast and your business moving. It s important for all businesses to know what to expect and plan ahead for the Games. You ll be particularly affected if: your core business involves freight, servicing and deliveries you have a high volume of customers you employ more than 20 staff your business is located near a venue, road event, celebration zone or Games Route Network you have a large number of staff and customers who travel on the M1. WE ARE HERE TO HELP YOU WITH YOUR PLANNING The Get Set for the Games Travel Advice for Business Program offers free, practical advice and support to businesses to help you develop a Games Travel Action Plan to keep your business moving during GC2018. The Get Set for the Games Business Engagement Team will help your business with your travel planning in the following ways: explain the impacts of GC2018 on your business provide support through one-on-one engagement sessions, workshops, guest speaker slots and newsletters provide access to the latest information, advice and resources to help bring your Games travel plans to life. getsetforthegames.com 11

11 Pacific Coomera Broadwater Ave GC2018 VENUES and Games Route Network Mwy (M1) Oxley Dr Gold Coast Hwy Runaway Bay Nerang Currumburra Rd Carrara Cotlew St Slatyer Ave Ashmore Rd Main Beach Surfers Paradise Broadbeach Gooding Dr Hooker Bvd Mermaid Beach Mudgeeraba Cheltenham Dr Bermuda St Christine Ave Miami Gold Coast Hwy Burleigh Heads Pacific Mwy (M1) Palm Beach Coolangatta Gold Coast Gold Coast Airport Legend Games Route Network (GRN) Core GRN Heavy rail line Light rail line Competition Venues Broadbeach Lawn Bowls Carrara Precinct Coolangatta Beachfront Coomera Indoor Sports Centre Currumbin Beachfront Gold Coast Aquatic Centre Venue location Airport Commonwealth Games Village Gold Coast Convention and Exhibition Centre Gold Coast Hockey Centre Nerang Mountain Bike Trails Oxenford Studios Robina Stadium Southport Broadwater Parklands Events will also be held in Brisbane (Belmont and Chandler) 12

12 CHALLENGES for businesses Leading up to and during the Games, there will be daily changes to our transport network that will affect your business and the way that you operate. Some of the temporary changes will include: road closures venue construction changed traffic conditions parking restrictions changes to freight operations road events Games Route Network including Games Lanes. 13 What is the Games Route Network? The Games Route Network (GRN) is a series of designated roads linking the Commonwealth Games Village to all competition and noncompetition venues and airports. As a requirement of a host city, it is the most efficient means of facilitating safe, secure and reliable transport for athletes and officials. During the Games, the roads on the GRN will generally be available for use by all traffic but they will be busier than usual depending on the events in the area. A key section of the GRN is referred to as the Core GRN which is where Games Lanes will be activated. Games Lanes are dedicated traffic lanes which will be reserved only for use by public transport, official GC2018 vehicles and emergency services and will be clearly marked and signed. More detailed information about the GRN and Games Lanes is available at getsetforthegames.com/grn TRAFFIC DISPLACED BY THE GRN MAY ALSO CAUSE OTHER PARTS OF THE ROAD NETWORK ACROSS THE CITY AND AROUND VENUES TO BE CONGESTED.

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14 WHERE SHOULD YOU START? It s not too early to start developing your Games Travel Action Plan today Consider alternative travel solutions Join the Get Set for the Games Travel Advice for Business Program. Visit getsetforthegames.com/ business to join the free program. Collect travel data to understand the travel behaviour and needs of your staff, visitors and customers. It is also important to collect information regarding your freight, servicing and delivery needs where appropriate. When rethinking the way in which you travel, we encourage you to consider solutions based around the 4 Rs of travel planning: re-time, re-route, remode and reduce. Refer to pages for more information. Implement and test your plan to allow you time to make any necessary adjustments prior to GC2018. Communicate your plan Ensure your key stakeholders including staff, suppliers, customers and visitors know of your plans and any temporary changes to your operations that may affect them. Develop your personalised Games Travel Action Plan This will help you identify and manage potential GC2018 impacts on your business. getsetforthegames.com 15

15 RETHINK YOUR TRAVEL As part of your GC2018 business travel planning, we encourage you to consider the following solutions REDUCE your travel during GC2018 where possible RE-TIME your travel outside of peak times RE-ROUTE your travel to avoid congested roads RE-MODE your travel cycling or walking may be quicker than car 16

16 Staff and business related travel REDUCE RE-MODE RE-TIME RE-ROUTE enable staff to work from other offices, locations or home use alternative methods of meeting e.g. conference calls or web and video encourage staff to cycle or walk small distances including meetings promote the closest bike parking facilities if available provide staff with end-of-trip facilities e.g. showers, lockers or secure bike parking support flexible working hours to enable travel outside of peak times schedule meetings outside of peak times reschedule or postpone meetings and conferences prior to or post GC2018 encourage staff and key stakeholders to plan ahead and take alternative routes Customer and visitor travel REDUCE RE-MODE RE-TIME RE-ROUTE promote alternative supply methods where possible e.g. online ordering and delivery encourage using public transport, cycling or walking small distances promote the closest bike parking facilities if available adjust opening hours to encourage travel outside of peak times inform customers and visitors of the best times to travel to avoid peak times promote your alternative offices or work locations Freight, servicing and deliveries REDUCE RE-MODE RE-TIME RE-ROUTE pre-order or postpone non-urgent deliveries stockpile goods prior to GC2018 consolidate orders and deliveries with neighbouring businesses inform suppliers they may need to complete part of their delivery on foot support deliveries outside of peak times including after hours alter or postpone delivery days to outside of the Games time plan ahead and take alternative routes when driving to key destinations use alternate delivery locations e.g. secure drop box services

17 TOP TRAVEL TIPS to keep your business moving 1 help Reduce Join the Get Set for the Games Travel Advice for Business Program for access to free, practical advice and support to you with your GC2018 travel planning. Develop a Games Travel Action Plan to identify challenges and solutions for your business to implement. Re-route your travel to avoid potential congestion and changed traffic access. travel during the Games period where possible Attend a free Get Set for the Games Travel Advice for Business workshop to learn about the temporary changes to the transport network near your business and how to plan for them. Re-time your travel to outside of peak times. Re-mode your travel to cycling or walking it may be quicker than travelling by car. 8 following Schedule servicing and maintenance prior to or the Games. 9 Test and communicate your plans with your staff, customers and visitors. 10 Stay connected! For for the latest business travel information, workshop dates as well as tools and resources to help you with your planning visit getsetforthegames.com/business 18

18 We re here to help you start your planning today. The Get Set for the Games Travel Advice for Business Team is holding free Travel Advice for Business workshops to help you understand how your business will be affected by the Games and the plans you will need to put in place to keep you moving. If you own or operate a business that: involves delivery or receipt of goods has a large number of staff or customers who drive to your location is located near a venue, the Games Route Network, a Festival Hub, road event or along the M1, then attending one of these free workshops is a must. Attend one of our FREE Travel Advice for Business workshops The workshops will cover: temporary changes to the road network near your business how your business operations will be affected how to minimise the impacts to your business development of your customised Games Travel Action Plan. Workshop information will be tailored for the location so please attend the closest workshop to your business. Spaces are limited so bookings are essential. Sign up at getsetforthegames.com/events or call getsetforthegames.com 19

19 TRAVEL ACTION PLAN The Gold Coast 2018 Commonwealth Games (GC2018) are coming and things are going to get very busy. We will experience increased pressure on all Gold Coast transport networks which will affect your business and the way that you operate. Completing a Travel Action Plan will help you identify and manage potential disruptions to your business operations and is a great place to start with your Games travel planning. When creating your plan, consider the travel habits and needs of your: staff and business related travel freight, servicing and deliveries customers and visitor travel. Don t forget to test and communicate any changes to your usual business operations outlined in your plan. 20 getsetforthegames.com 21

20 LOOK OUT FOR A FREE FREIGHT TRAVEL PLANNING WORKSHOP IN YOUR AREA getsetforthegames.com/events SUPPORT FOR FREIGHT OPERATORS of all sizes If receiving or making deliveries is a core part of your business, the challenge created by the Games may be greater and require more detailed planning from your end. A number of temporary changes will be put in place in the lead up to and during the Games that will require freight operators of all sizes to consider changing delivery routes, times and drop off locations. Some of the challenges that businesses including freight operators will need to consider with their GC2018 travel planning are: road closures and diversions loading zone changes permit access only areas restrictions on the movement of dangerous goods mandatory legal requirements in place i.e. speed limit reductions changes to the classification of vehicles permitted on certain routes. As freight transport on the Gold Coast is almost 100% reliant on the road network, managing the movement of freight and deliveries will require specific attention. We have a dedicated Freight Specialist Team ready to help you with every step of your planning. Get in touch with the team by visiting getsetforthegames.com/freight or call us on

21 TOP TRAVEL TIPS to keep your freight business moving 1 help 3 5 Join the Get Set for the Games Travel Advice for Business Program for access to free, practical advice and support to you with your GC2018 travel planning. Develop a Games Travel Action Plan to identify challenges and solutions for your business to implement. Re-route your travel to avoid potential congestion and changed traffic access. 2 4 Attend a free Freight travel planning workshop to learn about the temporary changes to the transport network that will affect the way your business operates during the Games. Work with your customers to re-time your deliveries to after hours or overnight. 6 8 Reduce on-demand deliveries by encouraging your customers to preorder or stockpile their goods. Work with your customers to arrange alternative or combined delivery locations. 7 Plan 9 10 ahead to ensure that you have the correct number of staff and vehicles to satisfy your customer demand. Test and communicate your plans with your staff, customers and suppliers. Stay connected! For the latest business travel information, workshop dates as well as tools and resources to help you with your planning visit getsetforthegames.com/business

22 ADDITIONAL ADVICE FOR BUSINESSES

23 PLANNING YOUR DAILY OPERATIONS The Games provides an amazing opportunity to showcase our city and local businesses to the world. Planning ahead your daily operations will help your business make the most of this once in a lifetime event. Areas to consider: ensure your business and surrounding areas are in the best condition ready for visitors look at altering your trading hours for easier access consider whether your business will be able to cope with an increase of customers e.g. adequate staffing level, stock etc. During the Games, it is important to ensure that your staff, customers and visitors are aware of any challenges they may face when accessing your business. It is important to communicate: your Games time trading hours the easiest way to access your business during the Games whether it be by public transport, cycling, walking or car availability of or any changes to onsite parking access if your business will be affected by changes to the transport network. getsetforthegames.com 25

24 ENTERTAINING during the Games Essential food safety requirements: Delivery of the Commonwealth Games brings higher expectations regarding management of events in terms of safety, community impact and integration with GC2018 activities. For these reasons, if you want to hold an event just before or during the Games, then it is important that approval to stage an event be sought earlier then would normally be expected. As usual, event organisers must complete a brief application for events being delivered on public land. Please visit getsetforthegames.com for more information. Food safety is always an important issue for businesses, but with large numbers of visitors coming to the Gold Coast for GC2018, food safety will be of critical importance and you will need to ensure that you are up to date with all of the requirements of serving food during the Games: all permanent and temporary food businesses must hold a current licence as per the Queensland Food Act 2006 you must hold a current City permit to allow for footpath dining outside of your business. Other helpful information: Eat Safe Gold Coast Business Licensing Food Safety Training goldcoast.qld.gov.au/eatsafe Footpath dining information goldcoast.qld.gov.au/roadsidedining 26

25 MARKETING AND BRANDING There are heavy restrictions on the use of Gold Coast 2018 Commonwealth Games branding for those other than official sponsors and partners. For all the information you need about brand usage and rights, please refer to gc2018.com/brand-usage getsetforthegames.com 27

26 CITY SERVICES UTILISING PARKS AND OPEN SPACES Some Gold Coast parks and open spaces across the City will be used during GC2018 for a range of purposes. If you currently utilise local parks or open spaces for your business, refer to getsetforthegames.com for the latest maps and details about any temporary changes. WATERWAYS During the Games, there will also be temporary changes to the local waterways. These will include: introduction of Protective Security Zones where Police will be able to apply additional powers access changes for businesses that operate at waterside locations Detailed information regarding waterways and timings can be found at getsetforthegames.com 28

27 WASTE SERVICES To accommodate changes in traffic conditions, bin collection times and/ or days may also change and will be earlier than usual during GC2018 and the weeks leading up to the Games. Please ensure your bins are placed out for collection the night before your service day to avoid a missed service and be mindful when placing your bins out and ensure that our contractor trucks can access them. If your bin needs replacing or fixing, we recommend organising this before GC2018 as there may be delays to this service over the Games period. We encourage business to review their waste and recycling needs and contact us if you need extra services during this time. For more information visit cityofgoldcoast.com.au/ replaceyourbin or call us on Updated information will be available in early January at getsetforthegames.com PERMITS Local Access Permits For safety and security reasons some areas near venues will have restricted vehicle access in the lead up to and during GC2018. Residents, accommodation providers and businesses located within restricted access areas will need to apply for a free local access permit to allow access through Vehicle Permit Checkpoints at entrances to secure areas around precincts. Anyone identified as needing a local access permit will be contacted directly. Parking Permits Temporary road changes during the Games will include localised road closures, diversions and the removal of on-street parking in some areas. Access and/or parking permits will be required for some businesses located near event venues. More information regarding permits will be available closer to the Games on getsetforthegames.com getsetforthegames.com 29

28 KEEPING YOUR BUSINESS AND OUR CITY SAFE POLICING AND SECURITY The Queensland Police Service is currently delivering Unified Response, a project designed in conjunction with federal government guidelines to inform and educate businesses with a view to ensuring a more consistent and appropriate response to critical incidents. Unified Response addresses the gap between a critical incident occurring and when police arrive at the scene. Visit the Sentinel Unite website at qld.gov.au/sentinelunite for more information including easy-to-read, one-page information sheets and promotional material that can be displayed in staff areas or incorporated into emergency procedures. BUILDING FIRE SAFETY One of the most important obligations of business owners and accommodation providers is to ensure that visitors, staff and occupants are safe in the event of an emergency. Now is the time to ensure that all fire safety features, including exit pathways and exit doors, of your buildings are compliant and maintained. Also, ensure your building fire and evacuation plan is current and the Games environment is not impacting assembly areas. For more detailed information on your building safety obligations please refer to qfes.qld.gov.au/ buildingsafety and consult with your fire safety provider. Further Information: Unified Response queries op.sentinel-unite@police.qld.gov.au or (07) National Security Hotline or nationalsecurity.gov.au Safeguarding Queensland safeguarding.qld.gov.au GC2018 QPS crime prevention queries commgamesgroup.engagement@police.qld.gov.au Non-emergency safety or security issues Policelink or policelink.qld.gov.au Life-threatening emergencies call

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30 The Get Set for the Games Travel Advice for Business Program provides access to free, practical support, resources and workshops to help keep your business moving during the Games. Start your planning today. Phone getsetforthegames.com/business Working together