HEAD & HEART: UNLEASHING AN UNSTOPPABLE IMPROVEMENT CULTURE

Transcription

1 HEAD & HEART: UNLEASHING AN UNSTOPPABLE IMPROVEMENT CULTURE

2 Promapp Case Study: Knowledge Capture Project Grant Barling Corporate Manager Toyota Motor Corporation Australia

3 Toyota Australia has realised many significant achievements along the way #1 sales in Australia for 13 consecutive years #1 Most Trusted Automotive Brand in Australia for 9 consecutive years* Toyota Corolla #1 selling car for 3 years running

4 Darwin, NT Regional offices and parts centre Townsville, QLD Training facilities Kewdale, WA Regional offices and parts centre independent distributor And where are we located? Brisbane, QLD Regional offices and parts centre Woolooware Bay, NSW Eastern regional office, sales and marketing, parts centre Altona, VIC Vehicle production, parts centre Adelaide, SA Regional offices Port Melbourne, VIC Corporate headquarters, product design, southern regional office

5 The automotive industry is experiencing a transition period

6 The landscape for automotive companies has shifted significantly TMCA is facing the biggest change period in our history 2013 Ford (June) and Holden (December) announce the cessation of local Manufacturing Operations at the conclusion of production of current model cycles Feb 2014 TMCA announces it will cease manufacturing operations in 2017 and will transition to a Sales & Marketing company Dec 2014 TMCA announces outcomes of Project Alpha, including the consolidation of Corporate operations to Melbourne, the resizing of organisational functions and the establishment of a Centre of Excellence in Altona The Oh what a feeling automotive company of tomorrow, today. Transition to a National Sales & Marketing company

7 President s Goals 0Zero Harm Respectful Transition Last Car = Best Global Car Guest Centric Mindset Product Desirability Market Leader

8 The Brief Ensure smooth transition of Sales And Marketing operations from Sydney to Melbourne Capture the knowledge of 350+ staff Minimise business disruption, engage staff and act swiftly

9 Project Structure KEY FOCUS FUTURE BUSINESS MODEL STRUCTURE & SELECTION KNOWLEDGE CAPTURE FUNCTIONS PROPERTY & INFRASTRUCTURE Work Streams (5) Standard operating Process and Procedures (SOP) Kaizen

10 Benchmarking Study Toyota Australia Relocation S&M from Sydney to Melbourne = 2018 NJ L.A Nashville Atlanta Plano USA - Automotive Brands Relocation Toyota LA to Texas commencing = 2017

11 What is Knowledge Capture? L1 Coaching Work Experience Training Meetings L2 Manager Focus Managing Intangible KNOWLEDGE Strategy L3 Mentoring Manuals Schedules Planning Roadmaps L4 SME Focus Launch Plans Tangible KNOWLEDGE A3's L5 BAU Workflow Diagrams SOP's Mid / Long Term Planning

12 Thinking Way Minimise Business Disruption Utilise Logical Framework Establish Centralised Database (easy to search and retrieve) Critical / Essential Standardised Approach User Friendly Robust Process Best Practice

13 How to Implement (PDCA) PLAN DO, CHECK & ACT Brief / Scope Defined & Agreed Visualise Strategy Benchmarking Project Team Project Control Board guidance and approval S&M support Dedicated room- Obeya Ideas / knowledge how to do - ask the business Global review Toyota Finance PWC check Dedicated resource Champions Promapp Staff engagement Induct Process Identification and Prioritised Governance Accountability Map / Validate / Publish Quality Checks Kaizen (Ongoing)

14 Project Dashboard AS AT MAY 1 ST, 2016 TANGIBLE MAPPING STATUS TOTAL PUBLISHED - PROMAPP á Unpublished 111, 9% 1,400 1,200 1,223 1,223 In Progress 69, 6% 1,043 1,000 1, TOTAL 1,223 PROCESSES Published 1043, 85% DEC JAN FEB MAR APR MAY JUN Target Published

15 How Are We Achieving This? Support from Board to Subject Matter Experts Dedicated Champions Compulsory Promapp Training Robust Process, Quality Control Obeya Monitoring / Visualisation On Site Promapp Support