A MESSAGE FROM OUR CEO
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2 A MESSAGE FROM OUR CEO To travel is to experience and appreciate diverse cultures. The aim of the Miki Group is to meet the travel needs of our clients and through this, contribute to the local economy and promote better understanding between different nations. From its beginnings, MIKI has provided meticulous hospitality and delivered travel services that are reliable, trustworthy and of high quality. Over the years, we have been able to contribute to countless memorable new experiences for our clients travelling to Europe and many other countries worldwide. In 2017, we celebrate our 50th anniversary. PRESIDENT & CEO Tetsunori Dambara MIKI would not have been able to operate for this long without the support of our clients (who choose to use our travel services) and of our various partners within the industry. For this, I am truly grateful. We will use both our knowledge and experience gained over our long history and our traditions to continue to provide, with sincerity and professionalism, travel services that can be trusted and enjoyed by each and every one of our clients. We will continue with our efforts to become a valued corporate group within the travel industry and appreciate your ongoing support.
3 CELEBRATE 50 TH ANNIVERSARY 50 years ago, 1967 in London, Group MIKI was founded. Across 50 years, all major world events and continuous support from our customers, suppliers, business partners and MIKI members have fostered MIKI to develop as a global travel company today. Thanks to the technological development, we can now easily plan a trip to another country with the best offer at our fingertips anytime anywhere with anyone. And a passionate global travel community has been emerging, travelers long for a more open-ended dialogue and continuous discovery to satisfy primal instinct curiosity. Travel is a symbol of lifestyle and a unique form of learning through the profound experience in another culture. With enormous potentials, new challenges come into the picture and global travel market has been evolving faster than anyone can anticipate. From the ever-changing landscape in global travel market, your genuine support is always the critical success factor to achieve our vision to become The World s Best Tour Operator, and to prevail over any challenges for next 50 years to come. We sincerely appreciate our relationship with you and will continue to offer substantial business value to our stakeholders.
4 CELEBRATE 50 TH ANNIVERSARY MIKI s founder, Mr. Nakanishi guides an employee to operate Oscar (internal system) Myu branch in Ginza, Japan (1999) MIKI 1 st Printed Newsletter Moshi Moshi (1973) *Photos extracted from Mr. Nakanishi s biography
5 MISSION STATEMENT MIKI S MISSION Provide travel services of the highest quality and to contribute to the regional economic development and international stability. MIKI S MISSION MIKI S VALUE MIKI S WAY MIKI S VALUE Reliability and High Quality Innovation and Creativity MIKI S WAY Commitment Professional Network Challenge
6 CORPORATE PROFILE NAME Group MIKI Holdings Limited ANNUAL TURNOVER (FISCAL YEAR ENDED DECEMBER 2016) ESTABLISHED July ,000,000 GLOBAL HEADQUARTERS Tung Chiu Commercial Centre, 193 Lockhart Rd, Wan Chai, Hong Kong EMPLOYEES PRESIDENT & CEO Tetsunori Dambara 1,421staff DESCRIPTION OF BUSINESS Ground handler Tour operator Travel agent (Consolidated) *as of January 2017
7 CORPORATE HISTORY Founded in London as a land operator for Japanese travelers to Europe with a sales office based in Tokyo Established branches in Paris and Rome and by 1975, had set up a network of 15 offices throughout Europe Launched project to establish a proprietary computer system OSCAR (Operations, Sales, Communications, Accounts, Rationalization)to integrate all operations Opened 9 additional branch offices in Europe (By 1994, 24 offices in total) Began offering travel services to the USA, Canada and Oceania Launched REX our online hotel reservation system Opened additional offices in Europe Expansion into Cruise travel as the sales representative in Japan for ROYAL CARIBBEAN INT L, USA Began offering service to South America Start of outbound business to Japan and Asia offering travel services for European clients Established Miki Travel Japan for incoming tour operation in Japan Celebrate 50 th Anniversary of Group Miki Expanded our network of sales offices in Japan until the late 1990s Launched DTOS (Direct Tour Operation System), linking message and data transfer services between our European and Japanese offices Launched office computerization project to achieve efficient operation Extended our portfolio of products to destinations in the Middle East and Africa. Online systems developed Launched dedicated products for the Individual Traveler Opened our first office in Hong Kong. We continue to expand our business throughout Asia Launched a comprehensive system review to increase operational efficiency Began offering services to South Africa Established our first shared service center in Bangkok Launched web based hotel reservation system "MikiNet" for individual travelers. - Began offering travel services to India Began offering travel services to Hawaii. - Established a new shared service centre in Kuala Lumpur.
8 CORPORATE STRUCTURE Companies in Japan and the USA MIKI Tourist (JP) MIKI Travel Support (JP) MIKI Travel Hawaii Inc. (US) Group MIKI Holdings Limited Companies in Asia MIKI Travel Hong Kong (HK) MIKI Travel Thailand (TH) MIKI Travel Consultancy Limited (CN) Companies in JPN-Sales Europe MIKI Travel Sdn. Bhd. (MY) MIKI Travel (Taiwan) Limited (TW) MIKI Travel Limited (UK) MIKI Travel AS (NO) MIKI Travel Agency Italia S.R.L. (IT) MIKI Travel Agency S.A.U. (ES) MIKI Travel Agency E.U.R.L (FR) MIKI Travel Agency GMBH (AT) IT and Shared Service Companies MIKI Travel Prague SPOL. S R.O. (CZ) MIKI Travel Idegenforgalmi KFT (HU) MIKI Tourist Belgium S.P.R.L. (BE) MIKI Agencia De Viagens LDA (PT) MIKI Reisen GMBH (DE) MIKI Travel Agency S.A. (CH) MK Support Service B.V. (NL) IPEC Developments Limited (UK) MIKI Shared Service Centre (MY) MIKI Solutions Limited (TH)
9 OUR GLOBAL NETWORK Europe 20 cities Asia 10 cities 6 countries 506 staff 17 countries Japan and Americas(Hawaii/Peru) 613 staff Total number of employees within GROUP MIKI 1421 staff 6 cities 3 countries 302staff
10 BUSINESS MODEL SUPPLIERS / DESTINATIONS GROUP MIKI OPERATIONS Tour Production WHOLESALES (Japan Market) CLIENTS Travel Agencies (Japan Market) Europe PURCHA- SING Reservations/ Arrangements Travelers Support WHOLESALES (Asia Market) Travel Agencies (Asia Market) Japan / Asia PURCHASING / ARRANGEMENTS WHOLESALES (Europe Market) Travel Agencies (Europe Market) United States Middle East and others E-BUSINESS Distribution and acquisition of Miki and other (FIT) travel products for our global partners Wholesalers/other B2B Partners/travel Agencies/ OTA / GDS
11 GLOBAL GROWTH STRATEGY Develop New Business -Visit Japan & Asia Euro Sales JAPAN Multi-Destination Multi-Product Strategy To Be The World s Best Tour Operator e-business Focus on Emerging Markets Middle East, Asia, US Asia Build Stronger Business Foundation in Markets
12 BUSINESS HIGHLIGHTS Turnover (M Euro) Since the late 2000s, Asia and e-business sales have been driving our sustained growth JAPAN ASIA e-business Euro Sales FY2008 FY2009 FY2010 FY2011 FY2012 FY2013 FY2014 FY2015 FY2016 FY2017 (est.)
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