Honours hit new heights

Transcription

1 AWARDS & HONOURS 獎項及榮譽 傑出成就再創高峰一百二十八年來, 馬會精益求精, 在經營世界級賽馬運動和博彩娛樂, 以至履行樂道善行的社會責任方面均成就非凡, 備受各界嘉許 馬會於二 一一 / 一二年度共獲頒五十八個獎項和殊榮 ; 相較年前的五十六項紀錄, 成績更上一層樓, 再次印證社會各界對馬會匡助社群信念的認同 各項榮譽涵蓋馬會每個事務部的業務範疇, 彰顯逾二萬六千名員工連結一致, 為提供以客為尊的全方位優越服務所付出的努力 其中, 以提供優質服務見稱的馬會市場及客戶事務部和會員事務部獲獎最多 ; 而其他事務部的專業表現, 亦贏得多項殊榮 馬會去年獲頒多個殊榮, 印證馬會積極將可持續發展概念融合企業文化及營運管理, 推動公眾關注可持續發展議題 馬會於年內獲表彰的措施包括將總部大樓天台改建為鬧市中的綠洲 綠之源, 將馬會的綠化事業推至新高, 贏得專業讚譽 如欲了解馬會獲頒的所有獎項及榮譽, 可瀏覽 : chinese/awards-achievements/index.aspx Honours hit new heights For 128 years, the Club has been widely recognised for its pursuit of excellence, be it in the provision of world-class racing and sporting entertainment or in serving as a force for good in society. Testifying to the community s appreciation for this long-standing mission, the Club won a record high 58 awards and recognitions in 2011/12, topping the 56 recorded the previous year. The honours were spread among every division of the Club, attesting to the efforts of its 26,000-strong team to provide all-round customer-centric services. Collecting the biggest haul were the Club s Customer and Marketing, and Membership Services teams, who have long been known for delivering top-quality services to their customers. The high level of professionalism exhibited by members of other divisions also earned them prestigious awards. A number of accolades received by the Club in the past year recognise the Club s efforts to embed sustainability into its corporate culture and its leadership in enhancing public awareness of sustainability. These include transforming the rooftop of its headquarters building into Our Green Place a green oasis in the heart of the city that has literally taken the Club s efforts to new heights, earning commendation for its creativity in furthering the green cause. A full list of the awards and honours won by the Club can be viewed at awards-achievements/index.aspx. The Club won a record 58 high awards and recognitions 馬會獲頒五十八個獎項和殊榮 Pattaya Food & Hoteliers Expo 2011 芭堤雅食品及酒店業展覽 2011 Pattaya City Culinary Cup nd runner-up 2011 芭堤雅市廚藝盃季軍 A five-member chef team from Hong Kong including Eyck Zimmer, Chef de Cuisine, and Gary Tsang, Chef de Partie of Derby Restaurant & Bar at Happy Valley Clubhouse 香港得勝廚師隊中的五名成員, 其中兩位來自跑馬地會所打 餐廳及酒吧, 分別是菜式主廚司馬垣及宴會廚房主廚曾耀強 Hong Kong Tourism Board 香港旅遊發展局 Best of the Best Culinary Awards 2011 Gold Award in the rice category 2011 美食之最大賞 飯組 金獎 Sam Chan and Kelvin Liu, chefs from Moon Koon Restaurant at Happy Valley Racecourse 跑馬地馬場滿貫廳廚師陳有成及廖威揚 09 International Academy of Communications Arts and Sciences/ MerComm, Inc International ARC Awards Bronze Award for Interior Design in the Racing Club category Honours Award for President s Letter in the Racing Club category Honours Award for Photography in the Racing Club category 2011 International ARC Awards 賽馬會組別內頁設計銅獎賽馬會組別主席報告優異獎賽馬會組別攝影優異獎 2009/10 HKJC Annual Report 2009/10 年度馬會年報

2 10 Agency for Volunteer Service 義務工作發展局 4th Hong Kong Volunteer Award Certificate of Merit 第四屆香港傑出義工獎優異獎 Hong Kong Can Do Exercise Volunteer Team 香港得得得運動十式義工組 11 The Hong Kong Management Association 香港管理專業協會 2011 HKMA Best Annual Reports Awards Honourable Mention in the Non-Profit-Making and Charitable Organisations category 2011 年香港管理專業協會最佳年報獎非牟利與慈善機構類別優異年報獎 2009/10 HKJC Annual Report 2009/10 年度馬會年報 Hong Kong Retail Management Association 香港零售管理協會 2011 Service and Courtesy Awards Best Team Performance Silver Award Retail (Services) category at supervisory level Retail (Services) category at junior front-line level Club s Off-Course Betting Branches Off-Course Betting Branch Supervisor Jennifer Tsang Betting Services Assistant Alan Yeh 2011 傑出服務獎最佳服務團隊獎銀獎零售 ( 服務 ) 組別主管級別獎項零售 ( 服務 ) 組別基層級別獎項 馬會場外投注處場外投注處分行主任曾鳳屏投注事務助理葉俊楊 Hong Kong Call Centre Association & Hong Kong Quality Assurance Agency 香港客戶中心協會及香港品質保證局 Mystery Caller Assessment Award 2011 Gold Award 神秘客戶撥測大獎 2011 金獎 Integrated Contact Centre of Telebet Department 電話投注部轄下 綜合顧客服務中心 Family Council 家庭議會 Family-Friendly Employers Award Scheme 2011 Distinguished Family-Friendly Employer 2011 年度家庭友善僱主獎勵計劃傑出家庭友善僱主獎 Club s pro-family culture and environment 馬會重視家庭的機構文化和環境

3 Best Practice Management Group 最佳業務管理集團 The Best Practice Awards 2011 Grand Award Best Practice in Green Organisation Development Best Practice in Corporate Wellness Best Practice in Learning Organisation Development Club s efforts in promoting environmental protection, staff development and their well-being 馬會推動環保 人才培訓和僱員身心健康發展的努力 最佳業務實踐獎 2011 最佳業務實踐大獎綠化環境企業發展獎企業員工適健服務獎學習及人才發展獎 ESDlife 生活易網站 2011 Bridal Awards Best Club Wedding Banquet Award 新婚生活易大賞 2011 新人至愛會所婚宴大賞 Club s wedding banquet services at Happy Valley Racecourse 馬會跑馬地馬場優質婚宴服務 Italian Cuisine & Wines World Summit 意大利佳餚美酒國際峰會 Hong Kong Risotto Contest Champion Runner-up Eyck Zimmer, Chef de Cuisine of Derby Restaurant & Bar at Club s Happy Valley Clubhouse Claudio Dieli, Executive Sous Chef of the Club s racecourses 香港意大利飯烹飪比賽冠軍 亞軍 馬會跑馬地會所打吡餐廳菜式主廚司馬垣馬會馬場廚房主理廚師長狄祈奧 Wen Wei Po 文匯報 Green China 2011 Environmental Achievement Awards Outstanding Sustainability Award Organisation 綠色中國 2011 環保成就獎 Club s excellent sustainability practices 馬會出色的可持續發展措施 傑出可持續發展企業 12 Green Council 環保促進會 Hong Kong Green Awards 2011 Green Management (Large Corporation) Gold Award Green Purchaswi$e (Large Corporation) Gold Award Club s long-standing commitment to promoting environmental protection 馬會在推動環保方面的努力 香港綠色企業大獎 2011 優越環保管理金獎 ( 企業 ) 明智環保採購金獎 ( 企業 )

4 AWARDS & HONOURS 獎項及榮譽 Social Welfare Department 社會福利署 Volunteer Service 2011 Gold Award for Volunteer Service (Organisation category) Silver Award for Volunteer Service Silver Award for Volunteer Service Bronze Award for Volunteer Service Bronze Award for Volunteer Service Club s contribution of over 10,000 hours of volunteer community service in 2011 Club s Regular Home Visits to Sham Shui Po Elderly Singles Service Team Club s Board Game Land for Children Regular Service Team Club s Regular Home Visits to Yuen Long Elderly Singles Service Team Club s Other Learning Experiences Programme 2011 年義務工作義務工作嘉許金狀 ( 機構 / 團體 ) 義工小組 義務工作嘉許銀狀 義工小組 義務工作嘉許銀狀 義工小組 義務工作嘉許銅狀 義工小組 義務工作嘉許銅狀 馬會於二 一一年對社區作出超過一萬小時義務工作的貢獻馬會 深水埗獨居長者 定期服務組馬會 桌上遊樂園 兒童定期服務組馬會 元朗鄉郊獨居長者 定期服務組馬會 全方位學習工作坊 The Public Gaming Research Institute The Lottery Industry Hall of Fame 國際彩票業名人堂 Executive Director of Betting Henry S K Chan 投注事務執行總監陳承楷 Friends of the Earth (HK) 香港地球之友 Power Smart Contest 2011 Biggest Unit Saver Award Company category 知慳惜電節能比賽 2011 知慳惜電 勁減用量冠軍大獎 ( 公司組 ) Club s unsparing efforts to improve electricity efficiency and engage employees in energysaving initiatives 馬會為改善能源效益及鼓勵員工節能所作的努力 02 The Hong Kong Association for Customer Service Excellence 香港優質顧客服務協會 Customer Service Excellence Awards 2011 Gold Team Award Contact Centre Service category Silver Team Award Counter Service category 優質顧客服務大獎 2011 熱線中心服務組別優秀團體金獎櫃員服務組別優秀團體銀獎 Club s Integrated Contact Centre Quarry Bay Off-Course Betting Branch 馬會綜合顧客服務中心鰂魚涌場外投注處

5 Meat and Livestock Australia Limited (MLA) 澳洲肉類及家畜有限公司 MLA Black Box Culinary Challenge Overall Championship Best Main Course Award Best Soup Award Chefs from Happy Valley Clubhouse Chefs from Happy Valley Clubhouse Chefs from Sha Tin Racecourse Kitchen MLA 黑盒廚藝大賽全場總冠軍最佳主菜最佳餐湯 跑馬地會所廚師代表隊跑馬地會所廚師代表隊沙田馬場廚房廚師代表隊 03 Sing Tao Daily 星島日報 Sing Tao Excellent Services Brand Awards 2011 Outstanding Charity Award 星鑽服務品牌選舉 2011 惠澤社群慈善大獎 Club s contribution to society 馬會對社會的貢獻 International Academy of Communications Arts and Sciences/ MerComm, Inc. Mercury Excellence Awards 2011/12 Silver Award, Design Interior 2011/12 年度 Mercury 企業傳訊大獎內頁設計銀獎 2010/11 HKJC Annual Report 2010/11 年度馬會年報 04 International Academy of Communications Arts and Sciences/ MerComm, Inc. Astrid Awards 2012 Excellence in Design Bronze Award Covers Honours Traditional Corporation Report Astrid Awards 2012 封面設計銅獎機構組別傳統年報設計優異獎 Hong Kong Wireless Technology Industry Association 香港無綫科技商會 Hong Kong ICT Awards 2012 Best Ubiquitous Networking (Mobile Infotainment Application) category Gold Award Best Business (Application) category Silver Award Club s Mobile Betting Service app Club s Next Generation Racing Information System 香港資訊及通訊科技獎 2012 最佳無間斷網絡 ( 流動資訊娛樂 ) 金獎最佳商業系統 ( 應用 ) 銀獎 馬會手機投注服務應用程式馬會新一代賽馬資訊管理系統

6 AWARDS & HONOURS 獎項及榮譽 Food & Hotel Asia Food & Hotel Asia 2012 Culinary Challenge (Singapore) Plated Appetisers category Silver Award Plated Dishes category Bronze Award Field & Forest category Bronze Award Neptune s Catch category Bronze Award FHA 2012 廚藝大賽 ( 新加坡 ) 頭盤擺設組別 銀獎擺設組別 銅獎森林和原野組別 銅獎 海鮮組別 銅獎 Lam Koon-lun, Chef Gardemanger of Racecourse Catering Chan Sze-ling, Junior Sous Chef of Racecourse Catering Chiu Kin-cheong, No.1 Cook at Six Furlong, Happy Valley Clubhouse Chung Tsz-ki, No.2 Cook at Centurion, Sha Tin Clubhouse 林冠倫 ( 馬場主廚 ) 陳思靈 ( 馬場助理主廚 ) 招健昌 ( 跑馬地會所六化郎一級廚師 ) 鍾芷琪 ( 沙田會所百俊廳二級廚師 ) 05 The Hong Kong Council of Social Service 香港社會服務聯會 2011/12 Caring Organisation 2011/12 年度 同心展關懷 機構 Club s unceasing efforts to care for the community and fulfil its roles as a corporate citizen 馬會對社會的關懷及作為企業公民的承擔 35th World Association of Chefs Societies World Congress 第三十五屆世界廚師組織協會 全球大會 Daejeon International Culinary Competition in Korea Gold medal in the Restaurant of the Province category 韓國 大田市國際烹飪大賽 省市組別金牌 Tim Chan, Junior Sous Chef from Happy Valley Clubhouse, in partnership with four other chefs from HK hotels 跑馬地會所初級主理廚師陳敏順, 與四位來自本港酒店廚師組成的香港代表隊 Hong Kong Awards for Environmental Excellence 香港環保卓越計劃 2011 Hong Kong Awards for Environmental Excellence Bronze Award in the Public Organisations and Utilities sector 2011 香港環保卓越計劃公營機構及公用事業界別銅獎 Club s long-standing support for green initiatives and its contributions to sustainable development 馬會在推動環保及貫徹可持續發展的努力

7 AWARDS & HONOURS 獎項及榮譽 Skyrise Greenery Awards 2012 高空綠化大獎 2012 Skyrise Greenery Awards 2012 Silver Award in the Non-Government Organisation/Institution Projects category 高空綠化大獎 2012 學校及非政府機構項目組別銀獎 Club Headquarters rooftop Our Green Place 馬會總部大樓的綠色天台 綠之源 Asian Investor Magazine 亞洲投資者 雜誌 2012 Investment Performance Awards Institutional Investor of the Year 2012 機構基金管理投資表現大獎最傑出機構投資者 Club Treasury Department s outstanding achievements in fund management 馬會庫務部的卓越基金管理表現 06 South China Media 南華傳媒 2012 Capital Weekly Sales & Marketing Excellence Awards Best Sports and Entertainment Event Marketing & Promotion Award 資本壹週最佳市場營銷大獎 2012 最佳體育及娛樂活動營銷推廣大獎 Happy Wednesday campaign attracting a new generation of racegoers to the sport 快活週三派 品牌成功吸引新一代馬迷參與賽馬活動 FuturArc 2012 FuturArc Green Leadership Awards Interior Architecture category 2012 年環保設計先鋒大獎室內建築類別榮譽獎項 Environment-friendly design of Club s Tin Shui Wai Telebet Centre 馬會天水圍電話投注中心的環保建築設計 Asia Pacific Customer Service Consortium 亞太顧客服務協會 APCSC Customer Relationship Excellence Awards High Speed Customer Service of the Year 2011 Customer Service Manager of the Year 2011 (Entertainment Contact Center) Grand Award (Entertainment Contact Center) Grand Award Customer Service Professional of the Year 2011 (Entertainment Contact Center) Grand Award (Entertainment Contact Center) Merit Certificate (Entertainment Contact Center) Merit Certificate (Entertainment Contact Center) Merit Certificate Club s Telebet Premier Services Unit Wendy Chow Wai-ling, Telebet Support Manager Sandra Chung Wing-shan, Telebet Officer Kit Yeung Wing-yan, Customer Care Representative Shawn Fong Chi-wai, Telebet Officer Gloria Chung Wing-kan, Telebet Officer Chong Kit-kwan, Customer Care Supervisor 亞太傑出顧客關係服務獎 2011 年最佳效率顧客服務年度大獎 2011 年傑出顧客服務經理 ( 客戶聯絡中心 娛樂業 ) 年度大獎 2011 年傑出顧客服務組長 ( 客戶聯絡中心 娛樂業 ) 年度大獎 2011 年傑出顧客服務專業人員 ( 客戶聯絡中心 娛樂業 ) 年度大獎 2011 年傑出顧客服務組長 ( 客戶聯絡中心 娛樂業 ) 優異獎 2011 年傑出顧客服務組長 ( 客戶聯絡中心 娛樂業 ) 優異獎 2011 年傑出顧客服務組長 ( 客戶聯絡中心 娛樂業 ) 優異獎 馬會電話投注事務部尊尚客戶服務中心周惠玲 ( 電話投注事務經理 ) 鍾詠珊 ( 電話投注主任 ) 楊詠欣 ( 顧客服務主任 ) 方志威 ( 電話投注主任 ) 鍾穎芹 ( 電話投注主任 ) 莊潔群 ( 顧客服務主任 )