Digital Government & CX Series

Transcription

1 2018 Creating a digital government ecosystem program Sydney 14 th August Melbourne 15 th August Adelaide 16 th August Brisbane 17 th August Canberra 21 st August Perth 22 nd August Wellington 23 rd August

2 01 / introduction What to expect The 2018 will bring together senior executives from federal, state and local government from across Australia and New Zealand, to network, collaborate and benchmark the latest digital transformation strategies. The series will head to 7 cities across Australia and New Zealand to benchmark the key challenges faced by government in each state and country and develop a comprehensive report on the findings. Who will be there Chief Digital Officer Chief Information Officer Chief Technology Officer Chief Customer Officer Director / Head Digital Transformation Heads of Departments / Business Units Director / Head of ICT Director / Head of Innovation Director / Head of Customer Experience Director / Head of Human Centred Design Director / Head of Service Delivery Director / Head of Corporate Services Why this event can benefit you Collaborate with your peers on best practice digital service delivery Learn how to run a successful rapid test and deploy trials to understand if your system will work Transitioning to a digital culture and mindset to foster innovation and collaboration Use digital to make government services increasingly citizen-centric Achieving more accessible, interactive and transparent service offerings Network and benchmark with your peers from across the state and country

3 02 / locations PERTH 22 ND AUGUST Amanda Sahb - A/Director Business Reform - Department of Transport Phil Greenhalgh - Director Applications Delivery - Department of Transport Melissa Vernon - Executive Director - Innovation & Development, WA Country Health Service BRISBANE 17 TH AUGUST Greg Watts - A/Chief Information Officer, Frontline & Digital Services - Public Safety Business Agency Michael Ashworth - Program Director Digital, Department of Transport and Main Roads David Horton - Executive Director, Information Systems, Building and Asset Services - Department of Housing and Public Works Catherine Gardiner - Director Customer Channels, Queensland Shared Services Hayley Bushell, Digital Solutions Manager, WorkCover Queensland SYDNEY 14 TH AUGUST Dr Zoran Bolevich - Chief Executive and Chief Information Officer - ehealth NSW Ian Jansen - Chief Digital and Product Officer - Service NSW Rahul Dutta - Director, Technology & Architecture, Government Technology Platforms (OneGov) - NSW Department of Finance, Services and Innovation Leanne Fry - Acting Deputy CEO - AUSTRAC Michael Mercieca - Deputy Executive Director Customer Delivery - Transport for NSW Katarina Ruszczyk - Director, Digital Government - NSW Department of Finance, Services and Innovation Melanie Drayton - Assistant Commissioner, Regulation and Strategy, Office of the Australian Information Commissioner - OAIC ADELAIDE 16 TH AUGUST Megha Padhye - Chief Information Officer - Environment Protection Authority Gavin Artz - Acting Director, Technology and Creative Industries - Investment Attraction South Australia Kate Warnock - Assistant Director Client Experience, Client Services - Australian Financial Security Authority Nick Condon - Head of Digital Citizen Services - Department of the Premier and Cabinet CANBERRA 21 ST AUGUST Yaso Arumugam, Chief Information Officer, National Archives of Australia Ole Nielsen - Deputy Chief Digital Officer and Director of Digital Transformation, Chief Minister, Treasury and Economic Development Directorate, ACT Government David Colussi - Director Digital Experience, ACT Government Al Blake - Chief Technology Officer - ACT Government MELBOURNE 15 TH AUGUST Pauline Diano - Program Director, Digital Strategy - Supreme Court of Victoria Andreas Boehmer - Deputy Director, Data and Digital Transformation, Registry of Births, Deaths and Marriages - Department of Justice and Regulation Carolynne Hamilton - Senior Manager Projects and Development, Digital Engagement, Strategic Communication, Engagement and Protocol - Department of Premier and Cabinet Venetia Blackman - Assistant Commissioner Corporate Applications - Australian Taxation Office John Kenyon - Senior Adviser Digital Delivery - Department of Environment, Land, Water and Planning Bee Rojahn - Digital Transformation Program Manager - State Revenue Office Liz Pollock - Manager Service Change, Customer Service, VicRoads WELLINGTON 23 RD AUGUST Kelvin Watson - Deputy Chief Executive, Data Statistics - Stats NZ Mike Cunnington - Deputy Commissioner Information & Intelligence Services - Inland Revenue Martin McMullan - Director, Connected Journeys - New Zealand Transport Agency Victoria McLaughlin - Director Strategy Development - Ministry of Justice Pia Andrews - Service Integration Lead, Department of Internal Affairs Jaime McSorley - Customer Experience Programme Manager, Far North District Council *Invited

4 03 / agenda 8:40am 8:45am Welcome from PSN 8:45am 9:00am 9:00am 9:25am Creating a digital government in Australia and New Zealand Keynote: Creating CX centred, convenient and secure digital government services Speakers Sydney: Rahul Dutta / Melbourne: Venetia Blackman Adelaide: Nick Condon / Brisbane: Catherine Gardiner / Canberra: Ole Nielsen Perth: Melissa Vernon / Wellington: Kelvin Watson 11:15am 11:45am Case Study: Designing citizen centric digital solutions Speakers Sydney: Ian Jansen / Melbourne: Andreas Boehmer Adelaide: Kate Warnock / Brisbane: Greg Watts / Canberra: David Colussi Perth: Amanda Sahb / Wellington: Martin McMullan ROUNDTABLE SESSION B attendees choose 1 session 9:25am 9:50am 9:50am 10:10am Case Study: Selecting the most suitable technology and platform to digitise services Speakers Sydney: Dr Zoran Bolevich / Melbourne: Pauline Diano Adelaide: Gavin Artz / Brisbane: Michael Ashworth / Canberra: Al Blake Perth: Phil Greenhalgh / Wellington: Mike Cunnington Sponsor Session: Transforming government services 11:45am 12:25pm Roundtable 1: Lean/rapid prototyping and field testing Roundtable 2: Digital service delivery and engagement Roundtable 3: Developing standards, processes and policies to achieve secure digital government services Roundtable 4: Designing digital services around the needs of citizens to improve customer experience 10:10am 10:50am 10:50am 11:15am ROUNDTABLE SESSION A attendees choose 1 session Roundtable 1: Lean/rapid prototyping and field testing Roundtable 2: Digital service delivery and engagement Roundtable 3: Developing standards, processes and policies to achieve secure digital government services Roundtable 4: Designing digital services around the needs of citizens to improve customer experience Morning Tea and Networking 12:25pm 1:00pm Panel Discussion: Transforming government service models Speakers Sydney: Leanne Fry, Dr Zoran Bolevich, Ian Jansen, Michael Mercieca, Katarina Ruszczyk and Melanie Drayton / Melbourne: Pauline Diano / Andreas Boehmer, Carolynne Hamilton, John Kenyon, Liz Pollock and Bee Rojahn Adelaide: Gavin Artz, Kate Warnock, Megha Padhye, Nick Condon Brisbane: Michael Ashworth, David Horton, Greg Watts and Sharon Dickman, Hayley Bushell Canberra: David Colussi, Yaso Arumugam, Al Blake / Perth: Amanda Sahb and Phil Greenhalgh, Melissa Vernon / Wellington: Kelvin Watson, Martin McMullan, Pia Andrews and Victoria McLaughlin, Jaime McSorley 1:00pm 1:30pm Lunch and Networking

5 04 / about US About us PSN is a research company that represents public sector professionals across Australia and New Zealand and develops roundtables, seminars, and conferences to suit current areas of interest. Our growing online community spans across Federal, State, and Local governmentdepartments, healthcare, and education, allowing members to share information, access the latest in government news and innovation, and engage with other like-minded individuals on a secure and closed-door network. Great event from beginning (planning) to end. One of the best events we have sponsored in terms of conversations had at booth, opportunity to promote our brand. PSN did an amazing job of event management. Well done. PSN Events Pty Ltd A Subsidiary of Public Sector Network Holdings Pty Ltd ABN /60 Margaret Street Sydney NSW 2010 Excellent event, great conversations & a platform to interact with the right government contacts & partner community. A very relaxed ambience customers really letting down their guards not feeling as threatened by industry and vendors. The roadshow was a great way to see what others are up to and provides invaluable networking opportunities to further our learning.