Member s Guidebook ROYALBRUNEIAIRLINES ROYALBRUNEIAIR ROYALBRUNEIAIR
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1 Member s Guidebook ROYALBRUNEIAIRLINES ROYALBRUNEIAIR ROYALBRUNEIAIR
2 Table of Contents Fly with Royal Skies... 3 Your Royal Skies membership card... 3 Your Royal Skies Membership... 4 Earning Miles... 5 Plan your next adventure with Royal Brunei... 6 Planning to fly tomorrow?... 7 Flight Upgrade Award... 8 Extra Baggage Allowance... 8 Sky Lounge Access... 8 Miles and Money... 8 Mileage Claims... 9 Royal Skies Partners Service Fees Your Royal Skies Account Customer Service Centre Royal Skies Service Centre... 12
3 Fly with Royal Skies In the air or on the ground, earn Royal Skies miles with Royal Brunei and Royal Skies participating partners. Royal Skies is a simple and generous programme with a host of member benefits that members can enjoy and privileges that members can look forward to. Your Royal Skies membership does not expire as long as there is a mileage activity in your Royal Skies account within a period of 36 months, the account will remain active. Elite membership carries an expiry date which signifies the end of the benefits and privileges period. Your Royal Skies membership card A temporary digital membership card is available upon enrolment. Once the account reaches 1,500 miles, a permanent membership card will be printed and delivered to your account mailing address within six (06) weeks. 3
4 Your Royal Skies membership As you achieve Elite status, you will enjoy the following Elite benefits and privileges. Elite benefits chart Silver Member Gold Member Elite Bonus from above eligible miles earned 50% Silver bonus on all paid RB flights 100% Gold bonus on all paid RB flights Flight Sector eligible for Elite Tier Qualification in one calendar year 20 RB Flexi + Business Saver + Business 40 RB Flexi + Business Saver + Business Flight Miles eligible for Elite Tier Qualification in one calendar year 25,000 Tier Miles 50,000 Tier Miles 5,000 miles 10,000 miles Extra baggage allowance 10kgs extra baggage allowance 20kgs extra baggage allowance Priority Check-in at RB Business class counters Yes regardless of actual class of travel Yes regardless of actual class of travel Complimentary Preferred Seat Yes, if seat is available upon airport check-in Yes, including 1 travelling companion upon flight booking Access to Sky Lounge (Brunei International Airport) regardless of the actual class of travel Access to Business/First class airport lounges regardless of the actual class of travel anywhere such lounges are available to RB passengers including one guest ^ Membership Card Distinctive Royal Skies Silver membership card Distinctive Royal Skies Gold membership card Personalized luggage tag Yes Yes Elite Welcome bonus Lounge Access *regardless of actual class of travel Miles will be valid for a period of 3 years or 36 months from the times the miles were earned. *For Elite Silver and Gold memberships, each member must earn the qualifying miles or eligible sectors in one calendar year (1 January to 31 December) ^ Guests must hold a Royal Brunei Airlines ticket 4
5 Earning Miles When you make a reservation, online or through your preferred travel agent, simply present your Royal Skies membership number to be included in your reservation. You may also present your membership number upon check in. Always check your membership account after your flight to ensure that your account has been credited. The amount of miles earned will depend on the type of ticket purchased. The chart below is a guide to how many miles you will earn. Fare Brand Business Business Saver Royal Skies Mileage Earned J, Z, C D RB Flexi Y, B, H, K, L, N, T RB Value W, M, X, U O, A, R, S, Q, V RB Saver 150% 125% 100% 50% 10% Validity of Miles Your Royal Skies Miles is valid for a period of 3 years from the month it is earned. As an example, if you earned 7,016 miles in March 2017, the miles will expire 3 years later on 31st March
6 Plan your next adventure with Royal Brunei London Beijing Seoul Shanghai Jeddah Hong Kong Dubai Bangkok Ho Chi Minh City Kuala Lumpur Singapore Jakarta Surabaya Manila Kota Kinabalu B RU N E I Bali Melbourne Plan your next adventure by redeeming your Royal Skies Miles. You can choose to redeem a flight redemption ticket, an upgrade to Business Class, extra baggage allowance or access to the Sky Lounge at Brunei International Airport. Depending on your preferred travel date or destination, the miles required for each award may differ. For a guide on the required miles, please refer to our Online Mileage Calculator available at For flight award and upgrade redemption, all taxes, fuel surcharges and regulatory charges, including airport, security and other fees, are the sole responsibility of members. 6
7 Planning to fly tomorrow? Royal Skies online Flight Award Redemption allows our members to redeem a ticket online instantaneously; simply log into your Royal Skies account using your membership number and PIN. Follow the steps below for an instant redemption to paradise! Visit Select Dream royalskies Flight Redemption for a few minutes and pick your destination, when to go and who to bring Choose Pay your flight time and award for instant redemption Paradise Awaits! FLIGHT TIME AWARD 7
8 Flight Upgrade Award Indulge in the experience of flying in Business Class. With the upgrade, you will receive Business Class baggage allowance, access to the Business lounge and check in at the Business Class counter. Only tickets purchased on RB Flexi fare brand is eligible for upgrade redemption. Extra Baggage Allowance Whether you are planning to go shopping or simply just need the extra baggage allowance, you can redeem a minimum of 10kgs and up to 100kgs for your next travel. Sky Lounge Access The newly renovated lounge at Brunei International Airport awaits you! Redeem now for you and your loved ones before your next journey. Miles and Money Not enough miles for redemption? With just 1,000 miles, you can now pay for your next flight on Royal Brunei Airlines with Miles and Money. Miles and Money allows you to pay for the cost of airfare partially in miles. 8
9 Mileage Claims All mileage claims must be submitted within 3 months of the flight activity date. Mileage claims can be made online at Enter the flight information, ticket number and booking reference, if verified, the miles are credited instantly. Alternatively, you can download the Missing Mileage form and submit to the Royal Skies Service Centre. All mileage claims must include boarding passes or the e-ticket. royalskies@rba.com.bn Fax: Once submitted, please allow up to 4 weeks for the missing mileage claim to be processed and credited to the account. As Royal Skies memberships are open to individuals only, any eligible flight activity can only be credited to the respective passenger s individual Royal Skies membership account. 9
10 Royal Skies Partners There is more than one way to earn Royal Skies miles. Spend at Royal Skies participating partners and be on your way to new heights. Local Partners International Partners 10
11 Service Fees Royal Skies service fees can be paid in US Dollars, Miles or the equivalent amount in local currency. Fee in US Dollars Fee in miles USD 30 2,000 miles USD 30 3,000 miles USD 40 4,000 miles Fee in US Dollars Fee in miles USD 50 - Business Award Saver and Standard USD Redeposit of unsued awards Fee in US Dollars Fee in miles USD 50 5,000 miles USD 25 2,500 miles Service Membership Card Replacement Redemption nominee changes / deletion Miles extension *miles can only be extended for a period of six (06) months Late change / No show Economy Award Saver and Standard Economy Award Saver and Standard Business Award Saver and Standard 11
12 Your Royal Skies Account The best way to manage your account is through All you need is your membership number and PIN. Customer Service Centre Our Customer Service Centre located internationally can attend to your enquiries. Find your nearest Royal Brunei Customer Service Centre at Royal Skies Service Centre Monday to Saturday 8am to 5pm Sunday & Public holidays Closed Telephone: (673) Fax: (673) Mailing Address: P.O.Box 737, Bandar Seri Begawan, BS 8671, Brunei Darussalam *Royal Skies Programme Terms and Conditions Apply. 12
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