N APPROVED BY GENERAL DIRECTOR OF. NAC UZBEKISTAN AIRWAYS Agency Debit Memo Policy for All BSP Accredited Agents. (the Carrier )

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1 UZBEKISTAN ( Z ) airways Aviakompaniya direksiyasi O'ZBEKISTON RESPUBLIKASINING MILLIY AVIAKOMPANIYASI NATIONAL AIRLINE OF THE REPUBLIC OF UZBEKISTAN Board of directors Toshkent, GSP , A m ir Tem ur avenue, A m ir Tem ur shox к о chasi, 41 Tashkent, GSP Phone:(998 71) , Fax:(998 71) Telex : POLET UZ info@uzairwavs.com N APPROVED BY GENERAL DIRECTOR OF NAC «UZBEKISTAN AIRWAYS» NAC UZBEKISTAN AIRWAYS Agency Debit Memo Policy for All BSP Accredited Agents Airline: Airline code: NAC UZBEKISTAN AIRWAYS (the Carrier ) HY/250 Effective date: 01 June 2014 With this document the Carrier publishes the updated policy on the Agency Debit Memos (ADMs) that replaces any previous one. 1. Terms and definitions The terms and definitions used in this document have beed approved by the IATA Manual for Agents and IATA Resolution Key Points of the Carrier s ADM Policy 2.1. This document has been developed in accordance with: The Carrier s rules, manual and instructions; Applicable IATA Resolutions; IATA Manual for Agents, including section 14 Local Procedures, applicable for each specific country; ISS Service Provisions Manual l

2 2.2. Agents should strictly follow the Carrier s applicable fare rules and other instructions when booking and issuing tickets using the Carrier s ticketing plate. Otherwise an ADM will be issued The Carrier will issue an ADM to collect amounts or adjustments to any Agent s transactions in respect of booking and/or to the issuance of standard traffic documents issued by the Agent, regardless of which airlines are included in the itinerary of the Carrier s traffic documents If the Agent s violation is arising from the failure of the Global Distribution System (GDS), the Agent should pay the related ADM in order described herein and also contact the GDS directly for reimbursement without getting the Carrier involved in this process, excluding cases when additional information is required An ADM shall be raised via BSPLink within nine (9) months of the final travel date specified in the ticket or booking To adjust an incorrectly issued refund, an ADM shall be raised via BSPLink within nine (9) months after the date of the refund transaction The Carrier may raise an ADM for any violations in the booking process and/or in issuing traffic documents on the Carrier s plate for flights of other airlines after receiving an invoice from the respective airline All ADMs should be issued via BSPLink All discussions as well as any other actions relating to an issued ADM are to be processed through the BSPLink only The Agent may dispute an ADM using the ADM/ACM Dispute functionality in BSPLink The Agent may dispute an ADM only once within a period of thirty (30) days of the ADM issue date To avoid any doubts, the ADM issue date is considered as the date when ADM is created and loaded into BSPLink The Carrier will consider and settle all ADMs disputes within sixty (60) days after the dispute has been completed by an Agent through BSPLink An ADM disputed by the Agent will be accepted by the Carrier for consideration provided that all supporting documentation has been submitted via BSPLink at the time of disputing the ADM. Otherwise the dispute will be rejected and the Agent shall pay the ADM according to the established procedure The Carrier reserves the fight to request additional information from the Agent for dispute consideration. 2

3 2.16. If the Agent has not be disputed an ADM within the period specified in paragraph 2.11, the ADM will be automatically included in the Carrier s report and, accordingly, in the amount die to be paid to the Carrier in the established billing period If it was established that issued ADM is not reasonable, the Carrier will accept the Agent s dispute and cancel ADM or will issue a Credit Memo (ACM) for the amount paid on the ADM. The ACM shall be billed in the established billing period The Carrier applies an administrative fee for financial transactions included in BSP Reports. This fee of EUR 10 will be charged for each issued ADM/ACM and will be indicated in the tax column under YY code. The currency shall be converted into the currency of the report at the BSR rate in effect on the ADM/ACM issue date An ADM will be issued for each specific transaction. However, more than one transaction can be included in one ADM if the reason for the penalty is the same for the same Agent. If different and unrelated penalties apply, more than one ADM may be issued by the Carrier in relation to the same original ticket If IATA cancels its accreditation of one or several Agent s location, the Carrier will issue an ADM to the Agent s Head Office or the IATA accreditation location. 3. Supporting documentation 3.1. If the Agent considers that ADM issued by the Carrier is not reasonable, the Agent shall support its objection with the necessary and additional documentation, including but not limited: If the ADM caused by incorrect ticket pricing in GDS: PNR Date, Informational Air transportation pricing with the applicable fare usage on the issuance date If the ADM caused by non-submission of documents confirming the passenger s rights for flight under special conditions and/or due to involuntary exchange/refund: Supporting/accompanying documentation in accordance with the A DM. 4. Contacts: Specified in BSPIink section ADDRESS MAINTENANCE/ Query Address. з

4 5. Language used ADM will be issued in English. *Russian may be used for BSP RU. 6. ADM issuance reasons and penalties applied Reasons for issuance (Violations) 1 Unreported tickets and other docum ents 2 Incorrect commission amount indicated (in sales, refund) 3 Taxes and charges areas (sales, exchange, refund) 4 Fare arrears/violation of the Carrier s fare rules 5 Lack of docum ents confirming the passenger s rights for carriage under special conditions 6 Discrepancy between the booking class shown on the ticket and in PNR 7 Penalties not taken while refund according to fare basis rule 8 Refund/exchange of a nonrefundable/non-exchangeable ticket and/or lack of documents confirming involuntary refund/exchange 9 Issuing double refund-via BSPIink and manual refund 10 Incorrect exchange rate while issuing ticket 11 Seats keeping in GDS for one (1) or more hours w ithout PNR issuance 12 Taking penalty for refund from fare instead o f using tax for refund Penalties Penalty on the amount of - 300,00 USD Fare amount in accordance with booking class in which the seat has been keeping. A penalty will be charged for each case (seat) 100,00 EUR for each case, also the amount of loss 13 Incorrect changes made to a ticket 14 Ticket s status has not been changed in case of PNR cancelation and/or changing/refunding the ticket 1. If the ticket was used-a penalty for the amount of loss 15 Tickets refunded without releasing the seats The fare associated with the booking class

5 17 Double usage of a flight coupon (exchange/refund) 18 A ticket issued in violation of the IATA Ticketing Handbook 19 A ticket issued with violation of the Carrier s Interline A greem ent 20 Reissue of tickets on the flights of other Airlines without permission docum ents of other Airlines 21 Other violations entitled the Carrier s losses 22 Creating of fictitious booking, fictitious passenger s name entering in PNR, unauthorized change of passenger s name in PNR 23 Ticket issued without preliminary PNR creation / without a confirmed booking status in PNR A penalty will be charged for each case (seat) If the flight coupon was used - a penalty for the amount of loss If the flight coupon was useda penalty for the amount of loss 10,00 EUR for each case (for each passenger in booking) 100,00 EUR per occurrence (for each passenger in the booking) 24 Creation of duplicate or multiple bookings for the passenger 25 Entering fictitious ticket numbers into PNR 26 Late cancellation of unused flight segm ents with HX/UC/UN 27 Repeated reinstatement of bookings after C arrier s cancelation 28 Issuing docum ents for air transportation without a service confirmed (UNMR, AVIH, etc.) 29 Operating under a non-accredited IATA BSP number, the IATA BSP code of another agent or an IATA BSP code not authorized by the Carrier 10,00 EUR per case (for each booking) 10,00 EUR per case (for each ticket) 10,00 EUR for each segm ent 10,00 EUR for each segm ent 100,00 EUR per case and the amount of Carrier s losses 10,00 EUR per occurrence (for each ticket) Chief Financial Officer Sattarov A.A. Director of Commercial Department Ubaidullaev E.U.