REVENUE MANAGEMENT (JKTRZGA) RIN Nr. : 015/2013 PAGE 1/6

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1 1/6 This RIN supersedes RIN number 005/2013 Related to GA New PSS Implementation, herewith is notification to provide a standard knowledge of GA Automated Ticketing Limit Procedure. This will be effective on of 30 th June Automated Ticketing Limits allows you to calculate and apply ticketing time limits to bookings containing flights. It enforces the adherence to ticket time limit by automatically providing time limit warnings to travel by cancelling the bookings when the ticket time limit has expired. Time limit will be computed on a different set of Revenue Management rules. Three main changes are introduced after the system migration: 1. Time limit will be segment related. The most restrictive time limit rules will be applied 2. Time limit will be based on the time your PNR was created and not at JKT time. 3. Time limit rules are restructured to tighten the ticketing window. Automated Ticketing Limit will be based on: 1. Point of Sale 2. ATL rule When a ticketing time limit applies to a booking, a warning message notifies the users when they try to end of transaction the PNR: WARNING: GA REQUIRES TICKET ON OR BEFORE 14APR:1300/S2 The agent must enter the end transaction entry twice to create the PNR. When the PNR is created, 2 option time limit elements are automatically added in the PNR to store the ticketing time limit: Option Warning Element (OPW) The OPW element is used to notify an office by queue placement 24 hours prior to the automatic cancellation of the segments that are associated to the ATL process. In cases where the ticketing time limit falls on a Sunday or Monday, the PNR is placed on the queue for warning on the preceding Friday. The PNRs are placed on queue 1 category 7.

2 2/6 Option Cancellation Element (OPC) The OPC element is used to track the ticketing time limit, to initiate the automatic cancellation of ATL associated segments, and to place the PNR on the queue after cancellation. The cancelled PNRs are placed on queue 1 category 8. When the time limit is reached, the air segments are cancelled if no ticket is issued for such PNR. The cancellation occurs at midnight local time of the queuing office that is displayed in the Responsible Office (RP) line of the PNR. If a waitlisted segment is confirmed on/after the deadline specified in the Days After Booking field in the ATL rule, the booking is immediately queued for warning (OPW) and the date of cancellation (OPC) is set for the next day. PNR History with OPW and OPC elements The PNR history contains all the activities on OPW and OPC elements. When such elements are added, the O tag for entered at creation time or A tag for added is used. For cancellation, the X tag is used. Example of a PNR history where the ticket has been issued and the ticketing time limit was removed from the PNR: 001/002 XO/OPW-21MAR:1400/1C7/GA REQUIRES TICKET ON OR BEFORE 22MAR:1400/GA 088 Y 31MAY CGKAUH 001/002 XO/OPC-22MAR:1400/1C8/GA CANCELLATION DUE TO NO TICKET/ GA 088 Y 31MAY CGKAUH When ATL places a PNR for warning 24 hours before cancellation on queue (Q1C7), that is, on the date specified in the OPW element, the queue placement is stored in the PNR history with the following Received from (RF) element: RP/JKTGA0111/JKTGA0111 YB/GS 15MAR13/0808Z 6X3FMG 001 QA/QE/JKTGA0111/1C7D1 001 RF-OPW AUTO WARNING CR-MUC1A0SYS AW 0000AW 15MAR0808Z When segments are cancelled by the ATL process, the following data is stored: 000/003 XS/GA 302 Y 05MAY 7 CGKSUB HK /NN *1A/E* 000/003 XO/OPW-13MAR:1500/1C7/GA REQUIRES TICKET ON OR BEFORE 14MAR:1500/GA 302 Y 05MAY CGKSUB 000/003 XO/OPC-14MAR:1500/1C8/GA CANCELLATION DUE TO NO TICKET/ GA 302 Y 05MAY CGKSUB 003 RF-OPC AUTO CANCEL CR-MUC1A0SYS AC 0000AC 14MAR0831Z

3 3/6 Automated Ticketing Limits Rules will not be applicable to: 1. Unconfirmed segments 2. Negotiated Space PNRs 3. Group PNRs 4. PNRs containing PTA records Garuda Indonesia Automated Ticketing Limit Rules will be as follows: 1. GENERAL GA DOMESTIC AND INTERNATIONAL ATL 1.1. DOMESTIC SECTOR 341 Days - 60 Days before departure 30 Days after confirmed 59 Days - 30 Days before departure 07 Days after confirmed 29 Days - 08 Days before departure 02 Days after confirmed 07 Days - 04 Days before departure 01 Day after confirmed 03 Days - 07 Hours before departure 03 Hours after confirmed 06 Hours - Up to departure 01 Hour after confirmed (Immediate Ticketing) 1.2. INTERNATIONAL SECTOR INBOUND/OUTBOUND 341 Days - 90 Days before departure 30 Days after confirmed 89 Days - 31 Days before departure 07 Days after confirmed 30 Days - 07 Days before departure 03 Days after confirmed 06 Days - 04 Days before departure 01 Day after confirmed 03 Days - 05 Hours before departure 03 Hours after confirmed 04 Hours - Up to departure 01 Hour after confirmed (Immediate Ticketing)

4 4/6 2. GA SPESIFIC Automated Ticketing Limits Rules 2.1. DOMESTIC SECTOR PROMO Rules apply for domestic sector with Q, T and V booking class. 341 Days - 60 Days before departure 05 Days after confirmed 59 Days - 30 Days before departure 03 Days after confirmed 29 Days - 08 Days before departure 02 Days after confirmed 07 Days - 04 Days before departure 01 Day after confirmed 03 Days - 07 Hours before departure 03 Hours after confirmed 06 Hours - Up to departure 01 Hour after confirmed (Immediate Ticketing) 2.2 SINGAPORE BRANCH OFFICE Rules apply only for booking created from GA Singapore Office ID Rules for C and D Class Rules apply for C and D booking class. 341 Days - 60 Days before departure 30 Days after confirmed 59 Days - 07 Days before departure 05 Days after confirmed 06 Days - 04 Days before departure 01 Day after confirmed 03 Days - Up to departure 03 Hours after confirmed (Immediate Ticketing)

5 5/ Rules for Y, B and M Class Rules apply for Y, B and M class. 341 Days - 90 Days before departure 30 Days after confirmed 89 Days - 60 Days before departure 21 Days after confirmed 59 Days - 21 Days before departure 07 Days after confirmed 20 Days - 07 Days before departure 05 Days after confirmed 06 Days - 04 Days before departure 01 Days after confirmed 03 Days - Up to departure 03 Hours after confirmed (Immediate Ticketing) Rules for K and N Class Rules apply for K and N class. 341 Days - 60 Days before departure 14 Days after confirmed 59 Days - 21 Days before departure 07 Days after confirmed 20 Days - 07 Days before departure 04 Days after confirmed 06 Days - 04 Days before departure 01 Day after confirmed 03 Days - Up to departure 03 h ours after confirmed (Immediate Ticketing)

6 6/ Rules for Q, T and V Class. Rules apply for Q, T and V class. 341 Days - 07 Days before departure 03 Days after confirmed 06 Days - Up to departure 03 Hours after confirmed (Immediate Ticketing) Note : Please be advised accordingly. Should there be any question please contact JKTRZSGA: Phone = (hunting) SITA Code = JKTRZGA = helpdesk.pss@garuda-indonesia.com This published in Media Intranet Performance Control & Quality Assurance with adress or login then click on the web internal and click Niaga Online Please contact JKTDNQGA Phone: / or jidom: 1244/1248 or jktdgcga@garuda-indonesia.com for any uncompleted / missing bulletin.