Seasonal Adjustment Briefing October 30 March 25/2017

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2 Seasonal Adjustment Briefing October 30 March 25/2017

3 Contents About Us New Capacity Products & Services 4 Information

4 Contents About Us New Capacity Products & Services 4 Information

About Us Passenger transportation ranks #1 in Asia, #4 globally 700 aircrafts*, ranks #1 in Asia, #4 globally Reach to 1062 destinations in 177 countries and regions* Keep a safety record

6 About Us Passenger transportation ranks #1 in Asia, #4 globally 700 aircrafts*, ranks #1 in Asia, #4 globally Reach to 1062 destinations in 177 countries and regions* Keep a safety record of 16+ million flying hours, best safety record in China Diamond Flight Safety Award by CAAC *Including aircrafts of Xiamen air, till 2 Sep *Including SkyTeam members flight networks

7 Awards & Honors

9 Highest Safety Rating in China

10 Excellent Pilots

11 Advanced Maintenance & Support

12 The Sky Pearl Club

13 About Us 1 Network in China

14 About Us 2 International Network: Long-haul Routes Saint Petersburg Amsterdam Moscow London Frankfurt Novosibirsk Vladivostok Vancouver Toronto Paris Rome Dubai Urumqi Beijing Guangzhou San Francisco Los Angeles New York Nairobi Brisbane Perth Sydney Adelaide Melbourne Auckland Christchurch

15 About Us 3 International Network: Short-haul Routes Astana Almaty Tbilisi Tashkent Bishkek Baku Khudzhand Osh Ashgabat Dushanbe Tehran Islamabad Delhi Maldives Urumqi Kathmandu Beijing Taipei Dhaka Hanoi Kaohsiung Chiang Mai MacauHong Yangon Kong Bangkok Siem Reap Manila Nha Trang Phnom Penh Ho Chi Minh City Phuket Phu Quoc Sabah Penang Kuala Lumpur Guangzhou Singapore Niigata Toyama Seoul Daegu Busan Cheongju Tokyo Nagoya Osaka Cheju Jakarta Bali

16 Contents About Us New Capacity Products & Services 4 Information

17 Flight Orig. DEP ARR Dest. Aircraft Schedule CZ349 CAN 08:35 12:35 KUL A319 Daily CZ3047 CAN 13:00 17:10 KUL B73G Daily CZ365 CAN 16:50 20:50 KUL A319 Daily Flight Orig. DEP ARR Dest. Aircraft Schedule CZ366 KUL 08:50 (old time 09:40) 12:45 (old time 13:45) CAN A319 Daily CZ350 KUL 13:35 17:30 CAN A319 Daily CZ3048 KUL 18:10 22:30 CAN B73G Daily

18 TIMING FOR CSX KUL CSX effective OCT 30 - MAR 25 Flight Orig. DEP ARR Dest. Aircraft Schedule CZ8401/03 CSX 21:10 01:50+1 KUL A320 Daily CZ8402/04 KUL 07:35 12:10 CSX A320 Daily

21 Route KUL CAN CDG CDG CAN KUL Connection Time CZ3048 CZ347 1h50min CZ348 CZ349 2h15min

22 Route Connection Time KUL CAN AMS CZ3048 CZ307 1h35min AMS CAN KUL CZ308 CZ349 1h50min

23 Route KUL CAN LAX LAX CAN KUL Connection Time CZ350 CZ327 4h00min CZ328 CZ349 2h55min

24 Route KUL CAN JFK JFK CAN KUL Connection Time CZ350 CZ699 2h05min CZ300 CZ365 1h20min

Route KUL CAN NBO 1335 1730 2140 0600+1 Connection Time CZ350

25 Route KUL CAN NBO Connection Time CZ350 CZ4610 4h10min NBO CAN KUL CZ634 CZ349 2h40min

26 Route Connection Time KUL CAN YYZ YYZ CAN KUL CZ366 CZ311 1h45min CZ312 CZ349 3h25min

Aircraft Schedule CZ663 CAN 22:00 09:30+1 ADL 332 1.3..6. CZ664 ADL 11:00 17:40 CAN 332.

27 New Capacity - Australasia Launch new Guangzhou - Adelaide route from 12 Dec. New Flt Orig. DEP ARR Dest. Aircraft Schedule CZ663 CAN 22:00 09:30+1 ADL CZ664 ADL 11:00 17:40 CAN Perth 4 Adelaide 3 Brisbane 7 Melbourne 18 Auckland Sydney Christchurch 5

to JFK, more transfer chances & less transfer time Vancouver 7 San Francisco 7 Los Angeles 10 Toronto 3 New York 10 Launch new

28 New Capacity - North America New Flt Guangzhou - New York: Continue 10-weekly; Adjust timetable of CZ699 Orig. DEP ARR Dest. Aircraft Schedule CZ699 CAN 19:35 22:00 JFK 77W CZ600 JFK 00:45 05:45+ 1 CAN 77W From CN & SIN/KUL and etc. to JFK, more transfer chances & less transfer time Vancouver 7 San Francisco 7 Los Angeles 10 Toronto 3 New York 10 Launch new Guangzhou - Toronto route from 7 Dec. New Flt Orig. DEP ARR Dest. Aircraft Schedule CZ311 CAN 14:30 16:30 YYZ 77W CZ312 YYZ 00:30 05:10+ 1 CAN 77W

29 New Capacity - North America Codeshare Network in North America Partners New(10 routes): Toronto - Montreal/Ottawa/Edmonton/Calgary/Winnipeg/Regina/Halifax/Victoria/ Prince George/Kelowna Planning(6 routes): Toronto - Saskatoon/Quebec/Fort McMurray/Thunder Bay/St. John/Charlotte

30 New Capacity - Europe St. Petersburg 2 London 7 Paris7 Amsterdam 14 Frankfurt 3 Moscow 9 Novosibirsk 2 Vladivostok 2 Rome 3

Country City Airport Bologna BLQ Florence FLR Italy Turin TRN Venice VCE Milan MXP Greece Athens ATH Switzerland Zurich ZRH Geneva

31 New Capacity - Europe With codeshare cooperation with Alitalia, passengers of China Southern Airlines can reach to 19 European and South American cities via Rome. Country City Airport Bologna BLQ Florence FLR Italy Turin TRN Venice VCE Milan MXP Greece Athens ATH Switzerland Zurich ZRH Geneva GVA Berlin TXL Germany Munich MUC Frankfurt FRA Spain Madrid MAD Barcelona BCN Belgium Brussels BRU Netherlands Amsterdam AMS France Paris CDG UK London LON Denmark Copenhagen CPH Chile Santiago SCL *Codeshare flights are adjusted to GDS.

32 New Capacity - Middle East & Africa Guangzhou - Nairobi: Adjust timetable Flt No. Orig. DEP ARR Dest. Aircraft Schedule CZ633 CAN 23:05 CZ634 NBO 13:40 05: :55+ 1 NBO CAN Dubai 13 CZ633 arrives 50min earlier, more convenient to African cities via NBO by Kenya Airways Entebbe Nairobi 2 Lusaka Codeshare

Phnom Penh Phuket Hanoi CZ8336 BKI 19:05 22:25 CAN A320 Daily Manila Siem Reap Nha

33 New Capacity - Southeast Asia New Flt Orig. DEP ARR Dest. Aircraft Schedule CZ8335 CAN 14:10 17:30 BKI A320 Daily Chiang Mai Yangon Bangkok Phnom Penh Phuket Hanoi CZ8336 BKI 19:05 22:25 CAN A320 Daily Manila Siem Reap Nha Trang Ho Chi Minh Penang Phu Quoc Sabah Kuala Lumpur Singapore Guangzhou - Sabah: Increase to daily Jakarta Bali

34 New Capacity - Southeast Asia Timetable adjustment of CZ 365 / 6 flight: New Flt Orig. DEP ARR Dest. Aircraft Schedule CZ365 CAN 17:20 21:30 KUL A319 Daily Chiang Mai Yangon Bangkok Phnom Penh Phuket Hanoi CZ366 KUL 08:15 12:35 CAN A319 Daily Manila Siem Reap Nha Trang Ho Chi Minh City Penang Phu Quoc Sabah Kuala Lumpur Singapore From KUL to YYZ, less transfer time Jakarta Bali

Aircraft Schedule Kathmandu CZ6067 08:55 12:00 319 Daily CAN KTM

35 New Capacity - South Asia Guangzhou - Kathmandu: Resume twice-daily Flt No. Orig. DEP ARR Dest. Aircraft Schedule Kathmandu CZ :55 12: Daily CAN KTM CZ :10 22: Daily Delhi CZ :00 19: Daily Dhaka KTM CZ :15 05:45+ 1 CAN 319 Daily Male

36 New Capacity - Central & West Asia Astana Tbilisi Baku Ashgabat Tashkent Almaty Bishkek Osh Khudzhand Dushanbe Tehran Islamabad

37 Capacity - JP, KR, HK, MO & TW Niigata Seoul Cheongju Toyama Tokyo Nagoya Cheju Daegu Busan Macau Taipei Osaka Hong Kong Kaohsiung

38 Contents About Us New Capacity Products & Services 4 Information

39 航程航班号起飞到达班期执飞机型机型 / 时刻 CAN - YYZ YYZ - CAN CZ311 CZ312 Cabin distribution: F4+J31+W43+Y226=304

40 Product - Seat Selection Route Seat Price(RMB) Channel Economy Plus 600 Longhaul Shorthaul Extra Leg Room* 600 Front Seat (2 nd -10 th row, window/aisle seat) Economy Plus st nd rd 300 Preferred Seat 20 CZ s Direct Sales Offices Please note that flights originated from Amsterdam, Paris, Dhaka, Tehran, Niigata, Osh, Cheongju, Male, Macau, Sabah, Nha Trang, Vladivostok, Chiang Mai, Khujand, Dushanbe, Ashgabat, Kaohsiung and Tashkent do not support seat selection yet.

41 Product - Mileages Bonus Class & Mileage Bonus (kilometers) Flight Date Route First (F) Business (J/C/D) Premium Eco/ Economy (W/Y/B/M/H) Economy (A/K/U/L/E/Q) Guangzhou = Toronto Guangzhou = Adelaide Standard earning mileage: approx km for Guangzhou-Toronto(one-way); approx km for Guangzhou-Adelaide(one-way) 2. Sky Pearl Members must first visit our website (skypearl.csair.com/en) or call our 24h hotline( ) to join the registration activities before you fly. *Please refer to the document.

Service - Inflight Wi-Fi China Southern Airlines provides inflight Wi-Fi services on CAN=SYD/PEK designated flights! First and Business class passengers: FREE without applying.

42 Service - Inflight Wi-Fi China Southern Airlines provides inflight Wi-Fi services on CAN=SYD/PEK designated flights! First and Business class passengers: FREE without applying. Economy class passengers: Apply to experience the services for FREE through our website, WeChat or APP. For each flight, only the first 10 passengers to apply can experience the service, so your application is subject to availability. Please submit your application 24 hours before flight departure. *Please refer to the document Designated flights details are subject to our official website.

Service - Premium Economy Privileges Flights of

Check-in Noise Canceling Headphones Sleepers on

Priority Boarding Enjoy Quieter Cabin High

43 Service - Premium Economy Privileges Flights of CAN-JFK/LAX/BNE/YVR/DXB with 77W/33B, upgraded services for our premium economy class passengers, privileges include: Exclusive Check-in Noise Canceling Headphones Sleepers on Long-haul Flights Priority Baggage Handling Priority Boarding Enjoy Quieter Cabin High Quality Blanket More Spacious Cabin Better Quality Food, More Choices

44 Service - CAN Transfer Accommodation From 18 th May, 2016, standards of International transfer & flight delay accommodation at Guangzhou hub have been adjusted. Major changes are: 1 International Transfer Accommodation Free accommodation and pick up service offered to passengers with 8-48 hours connecting time gap No arrangement of strangers staying at one room 4 or 5 stars hotels offered to passengers of Sixth Freedom

45 2 International Flight Delay Accommodation Flight delay accommodation offered to passengers who are affected by China Southern Airlines flight delayed, cancelled or connecting flight missed, while meeting one of the following requirements: ü International flight(departure) is scheduled to be delayed 4h; ü Connecting time for the endorsement 8h; ü Arrive at 10pm-12am & transfer to the next day s flight(departing not earlier than 6am), while connecting time is less than 8 hours; ü International flight delay 2h & arrive at 12am-6am, with no public shuttle bus to and live outside Guangzhou No arrangement of strangers staying at one room

46 Contents About Us New Capacity Products & Services 4 Information

47 AGENT COMMISSION Ticket issued on / after 01 August 2016 Flight application Ex Departure from Malaysia Solely on all CZ flight only, CZ international sector, cases as follow: KUL to China, URC, LAX and etc PEN to China, WUH, LAX and etc CZ International sector plus CZ domestic CZ + Others carrier - CZ international plus domestic sector of other carriers CZ + Others carrier - CZ international sectors plus international sector of other carriers Commission 5%

48 AGENT COMMISSION Ticket issued on / after 01 August 2016 Flight application Ex Departure from CHINA/other countries Solely on all CZ flight only, CZ international sector, cases as follow: China to HongKong/Taiwan/Macau SIN to CAN, SHE, LAX and etc. BKK to AMS, SGN to China, LAX to KUL CZ Domestic sector plus Domestic/international sector on other carriers Solely on CZ domestic segments Solely on other carriers Commission 0%

49 USA/CANADA FLIGHTS PASSENGER DETAILS CHANGE RESTRICTIONS 72 hours before departure, changes for below details are not permitted I. SSR DOCS / SSR DOCA II. Name III. Gender IV. DOB V. Identification number VI. Symbols or spaces

CZ Move to FCO s T3 Terminal From 1 st Jun, 2016, China Southern Airlines has moved from T5 to T3 terminal in Rome Fiumicino Airport(FCO), more convenient for our passengers: ü T3 terminal connects

50 CZ Move to FCO s T3 Terminal From 1 st Jun, 2016, China Southern Airlines has moved from T5 to T3 terminal in Rome Fiumicino Airport(FCO), more convenient for our passengers: ü T3 terminal connects directly to the train station & parking lot, easier to arrive or evacuate ü T3 terminal allows passengers to rest in advance, and offer plenty of facilities such as restaurants, cafes, book stores, over-night rest area, currency exchanges and etc. ü 5-min-walk to T1(SkyTeam member - Alitalia s main terminal), more convenient for passengers from Schengen countries to connect our FCO-WUH-CAN flight.

VAT Refund Foreign travelers, when leaving China via CAN airport, can claim the refund of the Value Added Tax (VAT) paid on the goods purchased from a Tax Free Store (TFS).

51 VAT Refund Foreign travelers, when leaving China via CAN airport, can claim the refund of the Value Added Tax (VAT) paid on the goods purchased from a Tax Free Store (TFS). ü Conditions of VAT Refund The VAT refund goods purchased by one foreign traveler from one TFS within one day is worth over RMB 500 Yuan; The goods have not been used or consumed; The goods are taken out of the PRC within 90 calendar days from the date of purchase (date of VAT invoice); The goods are taken out of the PRC in the foreign traveler s hand baggage or check-in baggage. TFS Logo Actual VAT refund amount = amount of sales invoice of VAT refund goods (including VAT) [VAT refund rate(11%) - service charge rate(2%) ] *Details should be inquired with the authority.

52 chinasouthernkl

Seasonal Adjustment Briefing 2017 Summer and Autumn Season. April 19 th, 2017 at Hotel Intercontinental, Kuala Lumpur

Seasonal Adjustment Briefing 2017 Summer and Autumn Season April 19 th, 2017 at Hotel Intercontinental, Kuala Lumpur Outline 1 About Us 2 3 4 New Capacity Products & Services Information Outline 1 About