Airline Booking Policies

Transcription

1 Feb 21, 2016 EmQuest Airline Booking policies EK Updates. QR-Ras Al Khaimah promotion exclusive for sabre agents. AF-Complimentary limousine service updates. AI-Important updates. FZ-Time limit updates for economy and business class. Emquest-Best practices updates. Airline Booking Policies Inactive status codes and all other airline schedule changes are a means by which airlines communicate. It is important for you to action relevant changes.this practice will help your agency avoid airline service fee charges being sent when agents are not compliant with the booking policies. An example of non-compliant practices is when an agency does not action inactive status codes sent by the airline. Inactive status codes are HX, UN, NO, UC; US (refer to format finder for entire list). Other non-compliant practices include duplication of space, fictitious bookings & ticket numbers, excessive passive bookings and / or CHURNING (Cancel / Rebook). To avoid airline service fee charges (ADM s), ensure you review and work queues promptly and action all status code changes an airline sends. For any assistance / clarifications please contact EmQuest Helpdesk on Dear Trade Partner, For travel effective 1 Mar 2016, new passenger description Teenager has been introduced. The United Kingdom (UK) Government recently announced a change to the assessment of the Air Passenger Duty (APD) GB and YO tax, the exemption of tax will be applicable to customers between 12 to 15 years of age travelling to and from UK Airports and IOM - Isle of Man. Kindly ensure that the date of birth is added, so that they will be exempted from this tax

2 Celebrating Ras Al Khaimah launch, Qatar Airways in association with Sabre, announces the following spot prize promotion!!! Prizes Qualifiers QR branded Mugs For every ticket QR PRIZES QR-FCB Scarf Tickets to Pakistan Super League 2016 T20 Cricket For every 3 tickets For every ticket GRAND PRIZE - QR-FCB Laptop Bags Top 5 sellers at the end of the promotion EMQUEST PRIZES EMQUEST Goodie Bag GRAND PRIZE - Coolpix Camera Top 5 sellers at the end of the promotion Highest seller at the end of the promotion MEGA RAFFLE PRIZE - Couple return ticket on Qatar Airways to any destination in the network One lucky winner amongst top 5 sellers will be selected through a raffle draw Terms & Conditions: Only tickets sold to/from RKT will be eligible Sales validity until 29 th Feb 16 Travel validity until 31 st Mar 16 Prizes will be offered based on first come first served basis Duplicate claims, consolidation & non-ticketed PNRs are not allowed. Offer is for staff creating booking. PCL tickets are for entire tournament running from 4 th 23 rd Feb 16 (in DXB and SHJ) and can be for any one of the days Please contact your respective QR Sales Personnel for more information - 2 -

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4 CONTACT GSA: - 4 -

5 Flydubai time limit for Economy and Business Class: Economy class: RESERVATIONS ARE REQUIRED FOR ALL SECTORS. RESERVATIONS FOR ALL SECTORS AND TICKETING ARE REQUIRED AT LEAST 2 HOURS BEFORE DEPARTURE. NOTE - WHEN RESERVATIONS ARE MADE AT LEAST 48 HOURS BEFORE DEPARTURE TICKETING MUST BE COMPLETED WITHIN 24 HOURS AFTER RESERVATIONS ARE MADE OR AT LEAST 48 HOURS BEFORE DEPARTURE WHICHEVER IS EARLIER. WHEN RESERVATIONS ARE MADE WITHIN 48 HOURS TO DEPARTURE TICKETING MUST BE COMPLETED AT THE SAME TIME. IF A TICKET IS USED OUT OF SEQUENCE FZ RESERVES THE RIGHT TO CANCEL ANY PNR OR INVALIDATE THE REMAINING FLIGHT COUPONS. IF A PASSENGER FAILS TO TRAVEL ON A SECTOR BOOKED FZ RESERVES THE RIGHT TO CANCEL THE REMAINING FZ SECTORS. Business class: RESERVATIONS ARE REQUIRED FOR ALL SECTORS. RESERVATIONS FOR ALL SECTORS AND TICKETING ARE REQUIRED AT LEAST 2 HOURS BEFORE DEPARTURE. NOTE - WHEN RESERVATIONS ARE MADE AT LEAST 72 HOURS BEFORE DEPARTURE TICKETING MUST BE COMPLETED WITHIN 72 HOURS AFTER RESERVATIONS ARE MADE OR AT LEAST 48 HOURS BEFORE DEPARTURE WHICHEVER IS EARLIER. WHEN RESERVATIONS ARE MADE WITHIN 48 HOURS TO DEPARTURE TICKETING MUST BE COMPLETED AT THE SAME TIME. IF A TICKET IS USED OUT OF SEQUENCE FZ RESERVES THE RIGHT TO CANCEL ANY PNR OR INVALIDATE THE REMAINING FLIGHT COUPONS. IF A PASSENGER FAILS TO TRAVEL ON A SECTOR BOOKED FZ RESERVES THE RIGHT TO CANCEL THE REMAINING FZ SECTORS. Continued - 5 -

6 II. Informational free text On selling FZ segments if the agent wants to know any informational free text, they need to use additional entry *A to verify the IFT. This entry needs to be performed before the booking is completed. For example: If the agent wants to know about Umrah restriction. 01M10«1 FZ7225M 25FEB 3 DXBJED SS /DCFZ /E NAME CHG NOT ALLOWED FOR FZ-M FARECLASS. *A«NO NAMES 1 FZ7225M 25FEB 3 DXBJED SS /DCFZ /E FLIGHTS 7000 TO 7999 STRICTLY FOR UMRAH VISA PASSENGERS ONLY 14MC.09ZC*AI4 0629/04FEB15 Best Practices update Churning Churning refers to repeated cancelling and rebooking of the same itinerary in the same or different class of service across one or more PNRs or GDS/CRSs. Churning is often done to circumvent ticketing time limits and change the booking class / flight. Egg : Changing from higher class to lower class or vice versa. As per the airline this practice in totally unacceptable as it blocks seats from other Service Providers dis-servicing customers. Your compliance with all booking and ticketing requirements is requested. Failure to do so will result in cancellation of all existing bookings, with appropriate cost recovery, penal action and/or blocked inventory by the airlines. "Churning" is not permitted for any reason including, without limitation, to circumvent or extend ticketing time limits, to hold inventory, or to find a fare, or carry forward special remarks from one itinerary to another