Flight Operations Inspector Manual

Transcription

1 JOB AID: REGULATORY AUDIT OF AIR OPERATIONS OP-1 OP-2 OP-1 Previous DGCA Audit Item P-1 What was date and purpose of previous audit or surveillance activity? P-2 What were number of Audit Findings and conclusions from previous audit? P-3 Are re any outstanding Audit Findings from previous audit and has audit follow-up been completed? P-4 Are re indications of high turnover of managerial staff? P-5 Are re indications of high turnover of staff, flight crew or maintenance? P-6 Have re been any changes in company's scope, size, aircraft, type of service since previous audit? P-7 Have re been any additional Operations Specifications authorized since previous audit? OP-2 Air Operator Permit and Operations Specifications Item P-1 Has a current copy of Air Operator Permit and all Operations Specifications been obtained? P-2 What type of Air Operator Permit does company hold, i.e., domestic, international? DGCA DGCA

2 OP 3 Item P-3 Where are carrier's main base, sub-bases and schedule points? Do se meet applicable standards? P-4 What types of aircraft are authorized pursuant to Air Operator Permit? P-5 What type of Operations Specifications is authorized? A-1 Is carrier providing type of commercial air service as stated on Air Operator Permit? A-2 What changes in facilities or equipment have occurred at main or sub-base since previous audit? A-3 How are revisions to Air Operator Permit and Operations Specifications initiated by carrier? A-4 Who is responsible for maintaining se documents? A-5 Is re a current copy of Air Operator Permit and Operations Specifications in Company Operations A-6 Does company have proof of liability insurance (if required)? OP-3 Company s Item DGCA DGCA

3 OP 4 OP 5 OP-4 Publications Library Item A-1 Does company maintain a library of publications required for its operations? A-2 Does Company Operations detail which publications are to be maintained in library? A-3 Does library include as a minimum following approved current publications: India Aviation Regulations Commercial Air Service Standards AIP Company Operations India Flight Supplement India Air Pilot or or IAP Charts Enroute Charts Aircraft Flight s Aircraft Operating s Standard Operating Procedures OP-5 Management Personnel and Operations Co-ordination Item P-1 Do management personnel meet requirements of applicable S? A-1 Is Operations Manager carrying out his duties in accordance with applicable S? A-2 Is Chief Pilot carrying DGCA DGCA COM

4 OP 6 out his duties in accordance with applicable S? A-3 Does organization reflect that shown in Company Operations? A-4 Does system for dissemination of general operational information to crew members function as described in Company Operations? OP-6 Company Check Pilot Program Item P-1 Who are CCPs and for which aircraft types and authorities have y been approved? P-2 How many PPCs have been conducted by CCPs? P-3 Have PPCs been conducted in accordance with CCP manual? P-4 Have CCPs been monitored by a DGCA Civil Aviation inspector within past 12 months? P-5 Has company been notifying DGCA Civil Aviation on a monthly basis prior to conducting checks? A-1 Has CCP maintained his qualification to conduct PPCs? A-2 If CCP is not qualified, has he conducted any PPCs with an invalid authority? A-3 Does a review of training records indicate that CCP CCP CCP

5 OP 7 has exceeded his terms of reference? A-4 Review Pilot Check Reports and ensure that PPCs are conducted in accordance with reference A-5 Does company forward PPC/IFT forms to DGCA? A-6 Does company forward copies of planned check rides for following month to DGCA? A-7 Does carrier have a system in place to monitor CCP rides which have been completed and when monitor CCP rides are due? OP-7 Flight Crew Training Program Item A-1 Review company indoctrination training program A-2 Review line indoctrination training program. A-3 Review upgrade training program. A-4 Review initial and annual aircraft type training program A-5 Review initial and annual aircraft servicing and round handling training A-6 Review initial and annual emergency procedures training program. A-7 Review initial and annual surface contamination training program A-8 Review crew resource management Training Training

6 OP 8 training program. A-9 Review air operator's procedures for carriage of persons or than flight crew members during Aerial Work operations. A-10 Review air operator's apron and cabin safety procedures Air Taxi and Commuter operations without a flight attendant. A-11 Review high altitude training program A-12 Review Minimum Equipment List Training Program. A-13 Is training which is provided on a contract basis in accordance with applicable S? A-14 Is a syntic training device used for training or checking? A-15 Has syntic training device been approved by DGCA? A-16 Has syntic training device program been approved in accordance with applicable S? OP-8 Flight Crew Training Records Item A-1 Do records for each crew member include required data? A-2 Has applicable initial and annual aircraft type training been completed for A-3 Has applicable initial and recurrent aircraft servicing and ground handling Operator s

7 OP 9 training been completed for each flight crew member? A-4 Has applicable initial and recurrent emergency procedures training been completed for each crew member? A-5 Has applicable initial and recurrent aircraft surface contamination training been completed for each crew member? A-6 Has applicable company/aviation indoctrination training been completed for each crew member? A-7 Has applicable line indoctrination training been completed for each crew member? A-8 Has applicable upgrade training been completed for appropriate crew members? A-9 Has initial and recurrent Crew Resource Management training been completed for each crew member? A-10 Have flight training times recorded in training records been confirmed by random sample in aircraft journey logs? A-11 Have flight training times in aircraft journey logs been confirmed by random sample of airport traffic sheets? OP-9 Operational Control System Item A-1 Is air operator's operational control system Operator s

8 accurately described in its company operations manual? A-2 Has air operator outlined in its operations manual responsibilities and authority of its operational control personnel? A-3 Does air operator have in its operations manual training syllabus? A-4 Are company aircraft being dispatched as outlined in company operations manual? A-5 Is company's operational control system as required by applicable standard adequate for operation? A-6 How does company meet communication requirements as outlined in applicable S for its operation? A-7 How is information passed to an aircraft in flight and can air operator meeting applicable requirements A-8 Does air operator provide minimum operational flight plan requirements? A-9 Does air operators flight release system provide a procedure for, acceptance and disagreement resolution of operational flight plan? A-10 How are Met, NOTAMS, made available for flight planning? A-11 Does air operator have on file DGCA letter

9 indicating that each Flight Dispatcher has successfully completed two DGCA generic examinations A-12 Does air operator have records on file for each Flight Dispatchers exercising operational control? A-13 Does air operator have on file documentation that check dispatcher has been approved by DGCA? A-14 Does air operator have written approval for Flight dispatcher training syllabus? A-15 Does air operator's training courses consist of instruction in at least those subjects listed in standard? A-16 Does air operators operations manual specify period of on-job training required for each Flight Dispatcher and has this training been completed? A-17 Does air operator provide cockpit familiarization training and has this been recorded in appropriate file? A-18 Does air operator have a check dispatcher acceptable to DGCA and meet standards outline in? A-19 Does air operator have an approved recurrent training program in accordance with applicable standard? A-20 Does air operator have a requalification program as outlined in Operator s

10 applicable standard and are records available for any Flight Dispatchers in this category? A-21 Has air operator provided training and maintained records of any new sector training within operational control system? A-22 Has air operator provided training and records for any new equipment transition training? A-23 Do all Flight Dispatcher's have valid Radio telephone Restricted Certification? A-24 Do all certified Flight Dispatchers meet minimum age requirement? A-25 Does Flight Dispatcher maintain current information on progress of flights? A-26 Does flight watch continue until completion of flight? A-27 Are in-flight reports directed to flight dispatcher performing flight watch? A-28 Is re adequate personnel available to maintain flight watch during air operators flight schedule? A-29 Are standards of training and qualifications for individual described in operations manual? A-30 Is person qualified to Operator s

11 OP 10 respond to requests from pilot-in-command of an aircraft? A-31 Does flight follower distribute meteorological and operational information without analysis or interpretation? A-32 Is flight following system adequate for all hours during which aircraft are flown? A-33 Has flight follower received training in subjects outlined in standards? A-34 Does flight follower monitor air operators flights from commencement to termination and any intermediate stops? A-35 Is re a procedure for pilot-in-command to pass messages concerning landings and departures to flight follower? A-36 Does air operator's dispatch release system follow procedures as outlined in standard? A-37 If aircraft are operated in sparsely settled areas are 2 way communications available at all times? OP-10 Flight Documentation Item A-1 Does operational Operator s

12 OP 11 flight plan meet requirements of applicable reference? A-2 Do fuel slips, journey logs and weight & balance forms all agree with respect to fuel weights?do fuel slips, journey logs and weight & balance forms all agree with respect to fuel weights? A-3 Do load manifests and journey logs agree with respect to cargo loads? A-4 Does Weight & Balance system meet requirements of applicable reference A-5 Are operational flight plans retained in accordance with applicable reference? OP-11 Aircraft Inspection Item A-1 Are re adequate restraints available to ensure that any cargo or equipment carried is secured and does not shift in flight? A-2 Is cargo loaded so as to not block or restrict exit of passengers in an emergency? A-3 Does each aircraft have an approved safety feature card on board for each DGCA

13 OP 12 passenger? A-4 Does each aircraft have operational and emergency equipment which meets requirements of applicable reference? A-5 Have requirements for emergency exits and floor proximity emergency escape path lighting systems been met? A-6 Have carry-on baggage requirements been met? A-7 Does each aircraft have required seatbelts? A-8 Does each aircraft have required shoulder harnesses for flight attendant seats? A-9 Are aircraft markings and placards in accordance with Aircraft Flight? A-10 Have aircraft inspections been completed using appropriate forms? OP-12 Aircraft Documentation Item P-1 What aircraft type is company authorized to operate? P-2 Has company been authorized to operate aircraft with operational restrictions? P-3 Does company have authority to operate foreign registered aircraft? A-1 Are flight crew reporting DGCA DGCA

14 OP 13 aircraft defects in accordance with approved procedures? A-2 Do foreign registered aircraft which are operated under a valid lease agreement meet requirements of reference? A-3 Is a valid certificate of registration, flight authority and radio licence on board aircraft? A-4 Are aircraft configurations and equipment in accordance with Aircraft Flight? A-5 Is re a current Aircraft Flight in each a/c? A-6 Are journey log entries made in accordance with reference? A-7 Is re a current aircraft library on board each DGCA aircraft? OP-13 Minimum Equipment List Item MEL P-1 Does company utilize an approved or validated MEL for each aircraft? A-1 Does company dispatch aircraft in accordance with approved procedures?

15 OP 14 OP-14 Cabin Safety Item Pre-Audit, General Review P-1 List any outstanding Cabin Safety Audit Findings respecting previous audit P-2 List any recurring incidents or concerns noted after reviewing company Operations file. P-3 Indicate under which regulatory requirement air operator conducts its operation. P-4 Indicate which Operations Specifications have been issued and are still authorized that relate to cabin safety. P-5 Provide information concerning any additional Operations Specifications authorized since previous audit that relate to cabin safety P-6 Describe any changes to air operator's scope, size/type aircraft used, type of operation since last audit. P-7 Indicate aircraft types operated by air operator.

16 P-8 Indicate where air operator's main, sub and training bases are located. P-9 Provide examples of any indication that re is a high turnover of flight attendant managerial positions and/or flight attendants. Inspection Review P-10 How many pre-flight inspections were conducted since previous audit? Of se inspections, how many recurring problems were revealed and specify nature of findings? P-11 How many in-flight inspections were conducted since previous audit? Of se inspections, how many recurring problems were revealed and specify nature of findings? P-12 Have inspections shown operations to be in accordance with company procedures and regulatory requirements? P-13 Do flight attendants carry competency cards? P-14 Indicate wher or not Flight Attendant content

17 is in accordance with regulatory requirements. P-15 Indicate approval date and latest revision number. P-16 Describe air operator's procedure to ensure flight attendant's manual are up to date and indicate how often y are checked by company? P-17 Indicate wher or not Flight Attendant is procedurally consistent with Operations and or company manuals? (Such as Manufacturer's Aircraft s, Standard Operating Procedures?, etc.) P-18 Is flight attendant training program consistent with Flight Attendant and or company manuals? (i.e., Operations, Manufacturer's Aircraft s and air operator's operation)? P-19 Are flight crew and flight attendant emergency procedures and signals compatible? Is

18 similar terminology used? P-20 Is air operator's organization reflective of information contained in Flight Attendant? P-21 Does air operator assign duties to each crew member to adequately meet any emergency that may reasonably be anticipated? Safety Features Card P-22 Is safety features card for each aircraft type and model in accordance with regulatory requirements. List aircraft type, model and approval dates. Carry-On Baggage Program P-23 Is air operator's carry-on baggage control program approved in accordance with regulatory requirements? P-24 Describe system for reporting unserviceable items or cabin snags and rectification system. Flight Attendant Stations P-25 Are flight attendant stations approved in

19 accordance with regulatory requirements? Audit (On Site) Inflight Inspection Cabin Safety Inspectors to complete Cabin Safety Inspection form as required and attach. General A-1 Does air operator provide a confirmed passenger seat for Cabin Safety Inspector performing an in-flight inspection? Apron Safety A-2 Is company's procedure to escort passengers safely to and from aircraft in compliance of regulatory requirements? A-3 Is fuelling with passengers on board carried out in accordance with regulatory requirements? Flight Attendants A-4 Are correct number of flight attendants carried in accordance with regulatory requirements? A-5 If more than one (1) flight attendant is carried, did air operator designate an in-

20 charge flight attendant? A-6 If competency cards are carried, are flight attendants in possession of ir card? Are y qualified? A-7 Does each flight attendant have ir Flight Attendant available in flight and is it up to date? Crew Briefing A-8 Do flight attendants receive a pre-flight briefing from pilot in command? A-9 If more than one flight attendant is carried, does in charge provide a preflight briefing to or flight attendant(s)? Passenger Briefings A-10 Are safety briefings prior to take-off, after take-off, prior to landing and for in-flight turbulence completed in accordance with regulatory requirements? A-11 Are all safety briefings provided in both Hindi and English language? A-12 Are passengers with special needs given individual briefings?

21 A-13 Are passengers seated at window exits provided with standard briefing? A-14 Is safety features card for that aircraft type and model available at each passenger seat? A-15 Is information contained on safety features card reflective of airplane/rotorcraft and equipment carried? Carry-On Baggage A-16 Is re at least one carryon baggage control point outside aircraft? A-17 Does a crew member verify that all carry-on baggage is stowed prior to closure of passenger entry door? A-18 Is carry-on baggage stowed so that it does not block access to safety equipment, exits and aisles? A-19 Is carry-on baggage stowed so that no passenger's view to "seat belt" and "no smoking" signs is obscured?

22 A-20 Is carry-on baggage placed so as to prevent it from shifting during take-off, landing and inflight turbulence? A-21 Is carry-on baggage securely stowed for movement on surface, take-off, landing, during turbulence and when considered necessary by pilot in command? A-22 Is procedure for acceptance of carry-on baggage for stand-by passengers and/or connecting flight passengers in accordance with Operations and Flight Attendant? A-23 Is procedure for handling unusual or fragile items in accordance with Operations and Flight Attendant? Cabin Checks A-24 Are passengers seated and secured in accordance with regulatory requirements? A-25 Are seats and chair tables in upright position for movement on surface, take-off and when deemed necessary by

23 pilot-incommand? A-26 Are seat belts fastened in accordance to regulatory requirements? A-27 Are child restraint systems used in accordance with regulatory requirements? A-28 Are seats that are located next to an emergency exit and seats not on main deck of an aircraft occupied by passengers whose presence does not affect safety of passengers or crew members in an emergency? A-29 Are passenger service carts stowed in accordance with regulatory requirements? A-30 Is all equipment on board stowed in accordance with regulatory requirements? (i.e. galleys, overhead bins, etc.) A-31 Are all video monitors that are suspended from ceiling in an aisle stowed for take-off and landing? Electronic Devices

24 A-32 Is use of electronic devices in accordance with regulatory requirements? Alcohol/Drugs A-33 Are boarding procedures followed according to regulatory requirements for a person whose faculties are impaired by alcohol or drugs? A-34 Is use of alcohol on board in accordance with regulatory requirements? Flight Attendant Stations A-35 If flight attendant jump seat is occupied by a person or than a flight attendant, is it in compliance with regulatory requirements? Smoking A-36 Are smoking procedures followed in accordance with regulatory requirements? Turbulence Procedures A-37 If turbulence exceeds light turbulence, does pilotincommanddirect flight attendants according to regulatory requirements? A-38 If in-charge considers it necessary, due to

25 turbulence, to fasten seat belts, take jumpseats and discontinue service, do y follow procedures as per regulatory requirements? Audit (On Site) Aircraft Inspection Equipment A-30 Is each aircraft type equipped with appropriate equipment as required by regulatory requirements and as applicable to air operator s operations? A-40 Does aircraft have all required emergency equipment on board and is it installed and secured, sealed as necessary, correct amounts, serviceable, accessible and placarded as necessary? Exits/Doors A-41 Are all exits serviceable, accessible and correctly placarded with operating instructions and exit locator signs? A-42 Does each door that provides access to a passenger emergency exit have a placard

26 stating that door must be open for take-off and landing? A-43 Is re a means for crew, in an emergency, to unlock each lavatory door? A-44 Is re a removable ashtray installed on or near outside of door to each lavatory or in some or location that is readily visible to users of each lavatory from outside lavatory? Placards A-45 Is re a "no smoking" symbol or wording in Hindi and English that is readily visible above door handle on both sides of each lavatory door? A-46 Is re a readily visible symbol or wording in Hindi and English adjacent to opening of each garbage receptacle indicating that cigarette disposal is prohibited? A-47 Is re a placard indicating location of emergency equipment as per regulatory requirements? A-48 Are re placards indicating weight

27 restrictions on overhead bins and closets as per regulatory requirements? Unserviceable Equipment A-49 Upon review of log (snag) books, are procedures followed according to regulatory requirements and company procedures? Audit (On Site) Base Inspection Random Spot Checks A-50 Check Flight Attendant s held by or departments to verify if y are kept up-to-date? (i.e. Flight Operations, Base offices, etc.) A-51 If air operator has a library with necessary publications, are se documents up to date? A-52 Check to see if key management personnel have access to up-to-date copies of regulatory requirements and FAM? A-53 Check flight attendant mail room to determine if Flight Attendant amendments and safety bulletins are picked up

28 in a timely manner? A-54 Check random flight attendant reports to ensure safety issues are dealt with accordingly and record discrepancies A-55 Check random flight attendant injury reports to determine if re are safety related trends and record discrepancies A-56 Check reservations system randomly to ensure that information relating to safety corresponds with information contained in Flight Attendant. A-57 Check random journey/cabin log books that have been closed to ensure repairs are snagged and corrected accordingly. Record discrepancies. Audit (On Site) Interviews And Miscellaneous A-58 How are routine and safety measures given to flight attendants, i.e., bulletins? Is method effective? Is method universal? A-59 Does flight attendant manager's qualifications meet regulatory requirements?

29 A-60 Are key management personnel familiar with pertinent sections of regulatory requirements? A-61 Are flight attendant management and training personnel job descriptions accurate and applicable to current position? A-62 Is air operator's organization chart current? A-63 What is usual means of communication between departmental management positions? A-64 What are signs that channels of communication are effective and positive? A-65 How many flight attendants does air operator have? (Include total and total number at each base). A-66 Are re adequate numbers of flight attendant supervisors, in-charges for this operation? A-67 Do aircraft journey logs confirm that minimum crew requirements have been met? A-68 Have excessive duty times been recorded? If so, provide applicable information and

30 OP 15 duty day. OP-15 Flight Attendant Training Program Item P-1 Does air operator plan to conduct flight attendant training during three months prior to audit? If yes, will it be inspected? P-2 Have recent training inspections shown adherence to approved training programs? P-3 When were following syllabus and training programs initially approved (date)? Initial Training Annual Training Requalification Training CRM Training P-4 What is most recent approval revision number for? Initial Training Annual Training Requalification Training CRM Training P-5 Is training program still applicable to air operator's aircraft and type of operation? P-6 Are all required items included in approved training

31 programs as per regulatory requirements? P-7 Is required training provided by a training organization or consultant or than an employee of air carrier? If yes, state who is providing training. If yes, state approval date and who is providing training. P-8 What are recurring findings from training courses inspected since previous audit? P-9 Are flight attendant instructors' qualifications in accordance with regulatory requirements? P-10 Is training program in accordance with training manual and regulatory requirements? A-1 Describe flight attendant training facilities. A-2 Are instructor qualifications maintained and recorded (record of training)? A-3 Are emergency evacuation trainers used (doors, tailcone, etc.)? If yes, are y in accordance with regulatory requirements? A-4 Is re adequate portable emergency equipment

32 available for training purposes? OP 16 A-5 Is equipment for training representative of equipment onboard air operator's aircraft? A-6 Are following training aids accurate and pertinent: Video Slides/Tape Aircraft Diagrams Transparencies Handouts Or? OP-16 Flight Attendant Training Records Item A.1 Are flight attendant records maintained as per regulatory requirements? A.2 Does training show following: 1. Name of flight attendant; 1. Types of aircraft flight attendant is qualified on 2. The date of training and wher or not flight attendant passed or failed: 3. Initial Training 4. Annual Training 5. Differences Training 6. Requalification Training 7. First Aid Training 8. In-Charge Training 9. Dangerous Goods Training

33 A.3 Are training records retained for at least three years? A.4 Does training file contain a copy of most recent written exam for each aircraft type on which flight attendant is qualified? OP 17 OP-17 Dangerous Goods Item P-1 Identify any outstanding Audit Findings respecting last audit. P-2 Determine current type of operator service and identify any changes since last audit. P-3 Review prior company records to establish compliance history. P-4 Review dangerous occurrence reports, where applicable. P-5 Determine if company currently has any permits and if y received additional permits since last audit. P-6 Review manual and determine if re has been any amendments to dangerous goods section of company operations manual. P-7 Determine if company has a DGCA approved

34 dangerous goods training program. P-8 Determine if training program reflects all regulatory or operational amendments. A-1 Determine if Operations is available to company personnel as required. A-2 Determine if company's acceptance procedures are in compliance with regulations. A-3 Determine if airway bill procedures are in compliance with appropriate regulations. A-4 Determine if Shipper's Declaration completion procedures are in compliance with appropriate regulations. A-5 Determine if Pilot Notification System procedures are in compliance with appropriate regulations. A-6 Determine if exemptions, if any, to use of airway bill, Shipper's Declarations and Pilot Notification documents are properly applied. A-7 Determine if a reporting system exists to identify undeclared or misdeclared

35 dangerous goods. A-8 Determine if shipping documents are retained for two years. A-9 Verify company has proper dangerous occurrence procedures in place. A-10 Verify company's storage and loading procedures are in compliance with regulations. A-11 Determine that ticketing/ cargo personnel (including agents) are complying with regulations. A-12 Determine that pilots have been supplied with appropriate information regarding emergency response and dangerous occurrence reporting. A-13 Determine that company is in compliance with requirements for provision of information. A-14 Determine that passenger check-in procedures are in compliance with regulation. A-15 Determine that copies of applicable regulations are available. A-16 Determine capability of carrier to replace lost or

36 OP 18 stolen safety marks. A-17 Determine if untrained personnel, who are handling, offering for transport and transporting, are appropriately supervised. A-18 Does company's dangerous goods training program match DGCA approved program? A-19 Verify that all employees, who handle, offer for transport and transport, are trained. A-20 Verify that trained employees are able to produce certificates of training upon request. A-21 Determine that certificates of training contain required information. A-22 Determine that company has a record of training for trained employees on file. OP-18 Flight Inspection and Route Check Item DGCA A.1 Have in-flight inspections or route checks been completed using appropriate forms?

37 OP 19 OP-19 Aircraft Performance Operating Limitation. Item OP 20 A.1 Does carrier utilize aircraft performance operating limitations for airports from which y operate? A.2 Do aircraft performance operating limitations conform to appropriate Aircraft Flight? OP-20 Air Operator Flight Safety Program Item Flight Safety Program Elements A-1 Does person responsible for running flight safety program have extensive operational experience (normally achieved as a flight deck crew member or equivalent experience in aviation management); and training in accordance with paragraph CAR. A-2 Is a detailed description of flight safety program incorporated into appropriate company manuals? A-3 Does person responsible for flight DGCA

38 safety program have direct access to operations manager? A-4 Does reporting system provide for a timely and free flow of flight safety related information? A-5 Are surveys conducted? A-6 Are flight safety improvement suggestions solicited and processed? A-7 Has a safety awareness program been developed and maintained? A-8 Are industry flight safety concerns (which may have an impact on operation) monitored? A-10 Is a close relationship with appropriate aircraft manufacturers maintained? A-11 Is a close relationship with DGCA System Safety and Transportation Safety Department maintained? A-12 Is a close relationship with industry safety associations maintained? A-13 Are incidents/accidents investigated and are recommendations to preclude a recurrence reported? A-14 Has a flight safety database been developed to monitor and analyze trends? A-15 Are responses to flight safety initiatives monitored

39 and are results measured? Incident Management A-16 Has an incident reporting system been developed and is it maintained? A-17 Does it provide a process of reporting incidents; investigation of incidents; means to inform management; and information feedback to employees? Flight Safety Committee A-18 Has a Flight Safety Committee been established to identify safety concerns and deficiencies and to make recommendations for corrective measures to senior management? A-19 Are members from all operating departments represented? A-20 Do committees meet at least twice a year? A-21 Do meeting minutes provide a record of agenda items, discussions and corrective actions taken, where applicable? Emergency Response Planning A-22 Has an Emergency Response Plan been developed and is it maintained?

40 REMARKS: A-23 Does it include following elements: 1. air operator policy; 1. air operator mobilization and agency notification; 2. passenger and crew welfare; 3. casualty and next-of kin co-ordination; 4. accident investigation on behalf of air operator; 5. air operator team's response to accident site 6. preservation of evidence 7. Emergency response training? SIGNATURES OF AUDIT TEAM