Is Your Airport Prepared For A Disaster? Ken Jenkins Vice President Emergency Services BMS Global January, 2013

Transcription

1 Is Your Airport Prepared For A Disaster? Ken Jenkins Vice President Emergency Services BMS Global January, 2013

2 Agenda Accident experience Why humanitarian assistance is critical Aviation Disaster Family Assistance Act Survivor / Family Member needs Airline Responsibilities Airport Responsibilities Copyright 2009 BMS Global-This content is for training purposes only by BMS Global Clients

3 Background

4 Accident Experience

5 Why Humanitarian Assistance is Critical

6 Introduction During the 1990 s High profile accidents Perception of shortcomings Media attention Emergence of family advocacy groups Legislative action Copyright 2009 BMS Global-This content is for training purposes only by BMS Global Clients

7 Aviation Disaster Family Assistance Act

8 Family Assistance Act of 1996 Applies to accidents within the U.S. or territories Required U.S. Airlines to submit family assistance plans to the Government Now applies to foreign-flag carriers operating to/from the United States Defines roles for:

9 Family Assistance Plan for Aviation NTSB s guidelines for accidents within U.S. Defines roles & tasks of these organizations: Airline

10 Legislation U.K. Civil Contingencies Act Brazil China Korea Australia ICAO IATA EU Legislation

11 Victim Support Tasks There are 32 Victim Support Tasks (VST s) airline carriers must perform 1. Establish toll-free number 2. Provide the media with continuous updates 3. Provide notification to family members 4. Secure facilities at the departure, arrival and connecting airports

12 Victim Support Tasks There are 32 Victim Support Tasks (VST s) airline carriers must perform 5. Secure a Family Assistance Center (off airport) 6. Establish JFSOC 7. Assist family members (multiple vst s) 8. Develop procedures for handling personal effects released by the NTSB or FBI if the aviation disaster is declared a criminal act

13 Survivor and Family Member Needs

14 Survivors and Family Members What is their number one priority? Information! Accurate and fast Who is going to provide it to them? Where do you get the information? Establish vital task before an accident occurs Empathy and compassion

15 Survivors and Family Members What information do survivors and family members want? What happened? Is my loved one alive or dead? What hospital are they in? When can I have their remains? Where are they? May I have their luggage? When can I have their personal belongings back? Did they suffer? What happens next What can you do for me?

16 Airline s response at the airport Station response Establish various teams Station command center Site Airline HDQ Airport ARFF Airline HDQ Airport ARFF Operations Passengers / Families Airline HDQ Airport ARFF

17 AIRPORTS

18 FAA Advisory Circular AC NO 150/ C Provides framework for the development of the Airport Emergency Plan (AEP) The important thing to remember is that, while emergencies can seldom be exactly predicted, they can be anticipated and prepared for.

19 Airport Responsibilities ARFF Airline responsibility to ARFF Family and friends gathering area Triage Reconciliation area Why is a separate room needed for this? Security for airline Airport operation considerations

20 Airport Considerations Suitable location and size for triage What is the largest a/c flying to your airport Family and friends gathering area Secure side Phones Refreshments Television Seating Secure TSA process for family members

21 Airport Considerations Temporary morgue facility Location of reconciliation center What considerations should you take in to account? Media room Unsecure location? Social Media How can you use social media to your advantage? Copyright 2009 BMS Global-This content is for training purposes only by BMS Global Clients

22 Airport Considerations Airport family assistance teams? Necessary? Advantages Disadvantages Airport-Airline communication process Radios Frequency considerations Copyright 2009 BMS Global-This content is for training purposes only by BMS Global Clients

23 Natural Disasters and Other Emergencies

24 What are the differences? Between an aircraft accident and natural disasters? Why is this important for you to know? Hurricane Sandy

25 Build Relationships

26 Agencies National Transportation Safety Board (NTSB) FBI State police Local police and fire American Red Cross (ARC)

27 Building Critical Relationships Airline Vendors Airport Agencies Pre-Loss Relationship Influence Copyright 2009 BMS Global-This content is for training purposes only by BMS Global Clients

28 Thank you! Ken Jenkins Vice President Emergency Services BMS Global