Technology Tools. Wednesday, January 23, :15pm 2:30pm

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1 Technology Tools Wednesday, January 23, :15pm 2:30pm PRESENTED BY: Bryan Eterno (Professional Flight Management) Dudley King (FlightBridge, Inc.) Mark Erickson (Enterprise Holdings) Schedulers & Dispatchers Conference San Antonio, TX January 22 25, 2013

2 Technology Tools Choosing the Right Tool for the Job Understanding the Tools Internet Connectivity App or Website When to Use Which Tool 2

3 Choosing the Right Tool 3

4 Choosing the Right Tool Phones Advantages Most Mobile Access almost anywhere Convenient Takes up very little space, always around Best Tool for quick simple information Disadvantages Small Display Limited Information Most websites built for larger displays Not the most convenient when you need a lot of information 4

5 Choosing the Right Tool Tablets Advantages Larger display than Phone More Information Still pretty small and easy to bring with you Most websites display well Disadvantages Possibly less connectivity than Phones WiFi vs. 3G/4G 5

6 Choosing the Right Tool Computers Advantages Large Display Keyboard / Mouse Most application possibilities Disadvantages Not as mobile Not convenient to look up information 6

7 Connectivity Wi-Fi Availability not guaranteed Usually fastest speed Wireless Networks 3G (3 rd Generation) Available almost everywhere Speed / Availability based on network (ATT, Verizon, Sprint, etc ) 4G (4 th Generation) Available in most large cities Depending on Carrier Fast enough to support most regular internet access 7

8 Apps and Websites Applications (Apps) Runs locally on your Phone / Tablet / Computer Saves data locally on your Device. Allows you to bypass logins and save other settings specific to your phone. Offline capability Websites Content displayed on Device, website runs on remote server Limited data saved Very Limited offline capability Same site runs on all devices Updated for everyone at the same time 8

9 Apps and Websites 9

10 Apps and Websites 10

11 Using Technology to Streamline 3 rd Party Logistics Typical situation Using Technology Available Technology Summary FBO/Handler Communication Hotel Ground transportation Catering International Trip Support Some low tech options Using Directories and going direct to the Service Provider. and fax tips Trip System integration

12 Typical Situation

13 Using Technology Goal of reducing phone and fax Goal of reducing errors and adding control System to System Integration allows Relay of information instead of re-typing. Consolidation one system that connects to multiple systems and vendors Standardization standard process regardless of service type or vendor Web based tools allow everyone (Schedulers, Crew, Service Providers) to be on the same page and see real-time information and status. System keep audit trail of changes, versions, who did what when Provides secure data link

14 Examples Sophisticated custom systems for large aircraft operators Trip system add-ons and integration for users of sophisticated scheduling systems Self-service tools from sophisticated service providers Portals from affiliate network providers Systems that consolidate information from multiple service providers New Products emerging

15 FBO and Handler Notifications and Requests Automatically relay: Your contact info Tail Number Aircraft Type Pax and Crew counts Arriving from Arrival Date/Time Length of Stay Departure Date/Time Departing to Services you ve arranged that they should be aware of. Scheduler / Crew: Optionally click checkboxes for quick turn, fuel, hangar, etc Optionally Enter any additional requests Automation: Confirmations captured from FBO. Detect relevant trip changes and automatically alert the Scheduler to send update to the FBO.

16 Hotel Bookings Automatically uses: Arrival Airport Arrival Date Crew Manifest Pre-negotiated rates Preferred Hotels Loyalty Numbers Scheduler / Crew: Review available chains and rates Pick the property Verify cancellation policy and enter credit card info Confirm booking. Automation: Confirmation info captured Detect relevant trip changes and automatically alert the Scheduler

17 Ground Transport Requests Automatically Relay: Tail Number Scheduled arrival or departure date/time Your contact info Automatically uses: Arrival FBO Address (as pickup or drop-off) Arrival Date/Time to compute Pickup date/time Pax List for Lead Passenger Pax count Ground preferences Preferred Vendor Scheduler / Crew: Choose the Provider Choose the car type Pick Lead pax from list Enter stops address(s) Enter special requests Automation: Capture confirmation from service provider Detect relevant trip changes and automatically alert the Scheduler

18 Catering Requests Automatically Relay: Pax / Crew count Trip duration Aircraft Type Catering allergies and preferences Your contact info Automatically use: Departure Airport Departure FBO Address (as delivery) Departure Date/Time (to compute delivery date/time) Preferred Vendor Scheduler / Crew: Choose service provider Enter desired line items Enter special requests Automation: Capture confirmation from service provider Detect relevant trip changes and automatically alert the Scheduler

19 Trip Support Automatically relay: Itinerary Passenger and Crew manifest Scheduler / Crew: Choose Trip Support provider Specify services expected, specify if you will handle on your own, or if you want the Trip Support provider to handle it. Additional relevant information for each service request. Automation: Capture confirmations from service provider for each requested item. Detect relevant trip changes and automatically alert the Scheduler to notify the Trip Support vendor.

20 Directories and Going Direct No single source for a directory there are new options and you ll want to supplement with your own experience and NBAA Airmail. Your scheduling system has notes fields by airport and other systems let you define your favorites. Go direct to the service provider when possible but keep the FBO in the loop when you ve arranged your own.. The FBOs don t mind if you arrange your own services as long as they know what to look out for. If you know who your favorite local provider is they re happy to setup direct billing and take requests directly from you. Affiliate Networks can also direct bill and vet the local providers at each airport so you don t have to rely on the FBO for that. Other benefits: Many are tech savvy, 24x7x365, and do a much better job at dispute resolution than a typical FBO.

21 Standard forms and information Lets you Get it in writing and avoid the Whisper game. Cuts down the back-and-forth The more specific and the more extra information the better the service will be. Helps you remember what information is important to relay for each type of service request. Ability to retain copies and Save as for future, similar, requests.

22 Practical Applications of Technology Use in Flight Department 22

23 Agenda Practical Applications of Technology Use in Flight Department Paperless How to take a flight department paperless. Aircraft Internet Understanding the different aircraft internet systems. Apps Apps for Schedulers and Dispatchers Summary Review and Questions 23

24 Thank You!! Schedulers & Dispatchers Director/Chief Pilot Maintenance S&D Pilots Corporation

25 Going Paperless 25

26 Paperless Why? Easier to Record and Store Records Computer, Tablets and Smartphone s Scheduling Software/Web Programs Ease of Use Pilot Jepp Charts and Checklist S/D Record Keeping (Files i.e. FlightLogs, Passports, etc.) Your Department Save Time Instantaneous Real Time Records No Paper Trail (Hangar to Corp) It s Green 26

27 Paperless CHANGE Change is Hard.

28 Paperless CHANGE Education and Communication To inform and educate staff about the change beforehand, early approaches and communication helps. Facilitation and Support A paternalistic approach, allowing employees the freedom to act but giving them support when needed Small Steps (There is nothing wrong with change, as long as it is in the right direction) Change in the right direction! - Steps Do not overwhelm. Start off small and build on your experience(s) 28

29 Paperless Flight Deck

30 Paperless Pilots Jepp Charts (Flight Deck Mobile) * Instant Updates

31 Paperless Pilots Aircraft Checklist

32 Paperless Pilots Flight Planning

33 Paperless Scheduler and Dispatcher

34 Paperless Pilots Flight Log Paper On-Line

35 Paperless PAPERLESS FILING (EXAMPLE)

36 Understanding Aircraft Internet Customer: Can I get internet on the Aircraft? 36

37 Aircraft Internet Major Providers Ground Base System Satellite based System Satellite Based System Domestic U.S. and AK Canada 2013/14 World wide coverage Providers Gulfstream BBML Bombardier Global Xpress

38 Aircraft Internet A high-speed ground-based network. Speed 3.5 mb (Your House 5-10mb) Flat Fee per Month (Around $2300) 7000 and above Coverage Map

39 Aircraft Internet A near-global/multi-regional, intermediate speed satellite network. 700kb to 1 mb (Your House 5-10mb) $X.XX Per MB (rates can be negotiated) All Altitudes Coverage Map

40 Aircraft Internet (Future) Global/multi-regional, Hi-speed satellite network. (2013 -???? K-5 Satellites) 30mb to 50 mb (Your House 5-10mb) All Altitudes Coverage Map

41 Aircraft Internet (Future) What does it mean for you as a Scheduler/Dispatcher? Handling, Dispatch, Scheduling that is totally integrated. Virtual or V-Handling Safety Augment Long Haul Crews Next Level of Handling Personnel Cost Savings to Flight Department 41

42 Aircraft Internet (Future Operations) Virtual handling 42

43 Scheduling & Dispatch Apps 43

44 APPS Scheduling & Dispatch Apps Mark s Favorite S/D Apps Paperless Filing Flight Following Weather International Operations Skitch 44

45 APPS Paperless Filing GoodReader With GoodReader on your ipad, you can read virtually anything, anywhere; books, movies, maps, pictures DropBox DropBox is a free service that lets you bring your photos, docs, and videos anywhere and share them easily Optional 45

46 APPS Flight Following Flight Aware Live Tracking Maps, Flight Status, and Airport Delays for Airline Flights, private/ga flights, and airports 46

47 APPS Weather Apps Weather Bug Current conditions, forecast, weather alerts, radar and more. Hi-Res Radar Weather Alerts (Set City Alerts) Alerts 47

48 APPS Weather Apps (Cont.) Aviation Weather from NOAA/NWS METAR & TAF Radar & Satellite 48

49 APPS International Operations Google Translate Translate words and phrases between more than 60 languages using Google Translate. For most languages, you can speak your phrases and hear the corresponding translations. Copy and Paste Feature Audio Play Back 49

50 APPS International Operations (Cont.) Skype Make Free Skype-to-Skype video calls, and call phones at Skype Rates on the move Free voice and video calls to anyone else on Skype, 50

51 APPS News Pulse Pulse brings all your favorite blogs, magazines, social networks and newspapers in one place for FREE. National News World News 51

52 APPS Skitch!! Pulse Mark s Favorite App! Skitch makes it remarkably easy to communicate complex ideas with the simplest shapes, arrows, and annotations. 52

53 Summary 53

54

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