SPIRIT AIRLINES Attendance & Reliability Policy for Non-Probationary Flight Attendants

Transcription

1 1 Rev. 1 Effective February 8, 2017

2 SPIRIT AIRLINES Attendance & Reliability Policy for Non-Probationary Flight Attendants The Attendance & Reliability Policy is effective February 8, 2017 and covers all Flight Attendants who have completed probation. This Policy supersedes and replaces the Spirit Airlines Inflight Service Performance Management Policy for Non-Probationary and Probationary Flight Attendants dated July 22, However, all requirements of the Flight Attendant Manual, the Employee Handbook, and the applicable Collective Bargaining Agreement continue to apply. Introduction The following information is provided to assist you in understanding the basic components of the Policy and how Events covered by the Policy will affect your employment status and your overall work record with the Company. While every Event is clearly defined in this Policy, this is not an all-encompassing list. The Company reserves the right to modify this Policy as it deems necessary; including, but not limited to, adding or deleting items and/or changing the number of points associated with an Event. The Attendance & Reliability Policy is based on a point system and has two separate tracks: Track #1: Personal Attendance Track #2: Personal Reliability General Information How Are Points Accrued? Each time an Event occurs that falls under either of the tracks, an assessment will occur. If management determines the Event is actionable, points will be issued consistent with this Policy. If additional Events occur within a track during a rolling twelve month period, more points will be issued, and the Flight Attendant may be subject to a higher disciplinary level. Any written or disciplinary documentation which is issued in conjunction with an Event will be maintained in the Flight Attendant s Personnel file and is subject to progression under the relevant track of the Attendance & Reliability Policy for a period of twelve months of active service. Upon completion of this twelve (12) months of active service, the associated disciplinary documentation will expire and will not be considered when evaluating the Flight Attendant s attendance and reliability record, provided no other Events have occurred within the same track that resulted in additional disciplinary notices or warnings being issued. What Is The Progression? Progression to a higher disciplinary level will occur based on the total active points accrued in any track. Generally, once twelve (12) points in any one of the tracks is reached, the Flight Attendant will be subject to termination. Generally, accountability for Events which fall into either of the tracks will be addressed as shown in the charts below: 2

3 TRACK #1 - PERSONAL ATTENDANCE POINT PROGRESSION # of Total Points Discipline Level Five (5) Seven (7) 1st Notice Eight (8) Nine (9) 2 nd Notice Ten (10) Eleven (11) Final Warning Twelve (12) Termination TRACK #2 - PERSONAL RELIABILITY POINT PROGRESSION # of Total Points Discipline Level Two (2) Five (5) 1 st Notice Six (6) Nine (9) 2 nd Notice Ten (10) Eleven (11) Final Warning Twelve (12) Termination Spirit Airlines reserves the right to deviate from the normal progression described above and the Company may accelerate the progression of the discipline up to, and including, immediate termination depending on the nature and severity of the infraction. What Is A Notice of Investigation (NOI)? A Notice of Investigation is issued to formally advise a Flight Attendant that an Event has occurred that requires an investigative meeting. The Company s investigation will determine if points and/or a Notice, Final Warning or Termination is warranted. Please refer to Section 22.C of the Flight Attendant CBA regarding the NOI meeting process. How Does A High Point Value Event or an Accumulation of Points Impact Progression? The progression shown in the charts on page 2 of this Policy for each respective track will normally be followed. However, a Final Warning or Termination may be issued any time a high point Event occurs, or any time an Event occurs that could result in the issuance of a Final Warning or Termination, based on the number of active points the Flight Attendant already has accrued in the given track. Example: If a Flight Attendant No Shows a trip, and an investigation confirms that disciplinary consequences are warranted, he/she will have accumulated (6) Points and will be issued a 2 nd Notice at that threshold. If the same Event is repeated or another high value Event occurs within a rolling twelve month period, that Flight Attendant could reach the (12) point threshold and be terminated. How Are Points or Disciplinary Levels Removed? Points/ Events will drop off or expire after twelve months of active service from the date on which the points were incurred. 3

4 TRACK #1 PERSONAL ATTENDANCE A Flight Attendant s personal attendance record includes all absences. However, points will not be issued under the Attendance Track for absences that are covered under 1) the Family and Medical Leave Act, 2) a Medical Leave and/or 3) are the result of an on-the-job-injury (OJI). While the majority of leave requests are legitimate and are granted to ensure a Flight Attendant has the necessary time-off, unfortunately in some instances sick calls and leave requests (including FMLA and OJI) are made when no legitimate need exists. If the Company has reason to suspect misuse or abuse of any type of leave, the Company will investigate. In situations where the Company determines an absence and /or leave request is not legitimate, the Flight Attendant may be terminated. The following Quick Reference Chart includes each Attendance Event listed in the Definitions Section of Track #1 Personal Attendance: TRACK #1 PERSONAL ATTENDANCE Event # Event Points 1.1 Sick Call Sick on Line Sick When Assigned or Reassigned Family Emergency Leave Personal Trip Drop - Management Approved Medical Leave Family Medical Leave (FMLA) On-the-Job Injury / Worker's Comp Military Leave / Jury Duty Bereavement Leave Maternity / Newborn Leave 0 Track #1 Personal Attendance Definitions 1.1 Sick Call (SIC/SCU) (2 Points) The illness or injury of a Flight Attendant or to care for an ill or injured dependent minor child reported to Crew Scheduling at least two (2) hours prior to scheduled report time of a trip pairing or ready reserve assignment. Duration: The maximum duration of a single sick call may not exceed 14 consecutive calendar days. Medical verification must be submitted in order to extend a sick call in excess of 14 consecutive calendar days. 1.2 Sick on Line (SIC/SCU) (3 Points) The illness or injury of a Flight Attendant reported to Crew Scheduling after the Flight Attendant has reported for his/her scheduled trip pairing or Ready Reserve. Management reserves the right (on a case by case evaluation) to mitigate a Sick on Line to a regular Sick Call event and/or mitigate any issuance of points (EX: admittance to hospital and/or ER visit for extreme illness). 1.3 Sick When Assigned or Reassigned (3 Points) The illness or injury of a Flight Attendant reported when being notified by Crew Scheduling of a trip and/or reserve assignment or reassignment. 4

5 1.4 Family Emergency Leave (0 Points) An extreme or life-threatening emergency involving a member of the Flight Attendant s immediate family. *Confirmatory documentation must be provided within seven (7) calendar days of the absence. *Immediate family is defined as spouse, domestic partner, child, step-child, parent, step-parent, brother, sister, step- brother, step-sister, parent-in-law, grandparent and grandchild. 1.5 Personal Trip Drop Management Approved (MGTU) (0 Points) A Management Approved Personal Trip Drop may be granted when a Flight Attendant requests removal from a trip or a reserve day(s) for circumstances which are not covered by a Family Emergency Leave. Requests for a personal trip drop covering a maximum of four (4) days will be reviewed and if granted, no points will be assessed upon timely submission of the required supporting documentation. 1.6 Medical Leave (MED) (0 Points) A non-probationary Flight Attendant who does not qualify for FMLA, or who has exhausted FMLA under Section 13.B.1.c. of the CBA, and who also has exhausted her or his sick leave bank may be granted an unpaid medical leave of absence for his or her own serious medical condition. 1.7 Absences Covered Under the Family and Medical Leave Act (FMLA) (0 Points) A Flight Attendant is required to notify Crew Scheduling and an Inflight Supervisor if he/she will be absent from work and will be applying for a FMLA (Family and Medical Leave Act) qualifying event. The Flight Attendant is also required to contact FMLA Source within three days of the absence for which the Flight Attendant is seeking coverage under FMLA. 1.8 On-the-Job Injury/Worker s Comp Leave (SCW) (0 Points) No discipline will be assessed as a result of a legitimate on-the-job injury. A Flight Attendant must report the injury to an Inflight Supervisor as soon as practicably possible on the day of the injury or no later than 24 hours of the injury and submit the Team Member Injury Report paperwork. 1.9 Jury Duty / Military Leave (JUR/MIL) (0 Points) A Flight Attendant will be granted time-off for jury duty provided the Flight Attendant notifies an Inflight Supervisor as soon as the Flight Attendant is aware of his/her leave obligation. For schedule adjustments due to Military obligations, Flight Attendants must submit their documentation to HRLOA@spirit.com. Documentation to support the leave request must be submitted as soon as possible, but at least 48 hours prior to the scheduled report time of the affected trip or reserve assignment Bereavement Leave (BRV/BVU) (0 Points) A Flight Attendant may request up to five (5) consecutive days of paid leave to attend to matters resulting from the death of an immediate family member. *Confirmatory documentation must be provided within seven (7) calendar days of the date on which the Flight Attendant notified the Company of his/her need for bereavement leave. *Immediate family is defined as spouse, domestic partner, child, step-child, parent, step-parent, brother, sister, step- brother, step-sister, parent-in-law, grandparent and grandchild. The Company may grant unpaid bereavement leave (not to exceed a span longer than up to one 4-day trip pairing or 4 RSV days) for persons other than the Flight Attendant s immediate family Maternity / Newborn Leave (0 Points) A Flight Attendant may take up to one (1) year of continuous unpaid leave upon the birth or adoption of a child. Any other leave provided for by law shall run concurrently. 5

6 Examples of Progression for Track #1 Personal Attendance Date Attendance Event Event Cumulative Points Total Discipline Level 03/15/ Sick Call /10/ Sick Call /29/ Sick Call st Notice 08/14/ Sick Call nd Notice 09/04/ Sick Call Final Warning 03/15/ Sick Call month/point removal 04/10/ Sick Call Final Warning (reissued) 05/09/ Sick Call Termination Date Attendance Event Event Cumulative Points Total Discipline Level 01/10/ Sick Call /17/ Sick When Assigned st Notice 03/29/ Sick Call /11/ Sick Call nd Notice 01/10/ Sick Call month/point removal 02/17/ Sick When Assigned month/point removal 03/29/ Sick Call month/point removal 5/11/ Sick Call month/point removal/ 6

7 TRACK #2 PERSONAL RELIABILITY A Flight Attendant s reliability record includes all Events which may impact his/her ability to report to work on-time, to be available for contact or trip assignment, or other incidents that affect reliability of the operation. Individual Events which fall under the Reliability Track can have a significant impact on the Company s operation. As a result, Causing a Flight Delay, No Show, No Show for Training, Unable to Contact, Trip Refusal and Checking-In from an Unauthorized Location are considered to be more serious infractions with higher points. The Company is striving to improve and maintain an excellent on-time performance and operational integrity record. Flight Attendant support and commitment in these areas is essential to the achievement of these goals. Accordingly, each Flight Attendant is asked to do everything possible to avoid a No Show and to be on-time. We run a very dynamic business; therefore, it is important for Flight Attendants to be available for contact when Crew Scheduling reaches out to them. Finally, Flight Attendants need to do everything possible to avoid causing and/or contributing to unnecessary flight delays. The following Quick Reference Chart includes each type of Reliability Event listed in the Definitions Section of Track #2 Personal Reliability: TRACK #2 - PERSONAL RELIABILITY Event # Event Event Points 2.1 Not Checked In (1 st two events within a rolling 12-months) 2 Not Checked In (Each subsequent event within the rolling 12-months) Not Checked Out Late Sick Call Late Report to the Gate/Late Boarding the Aircraft Causing a Flight Delay No Show / No Call No Show for Training Unable to Contact / Unavailable Check-in from an Unauthorized Location Trip Refusal Absent without Leave 12 Track #2 Personal Reliability Definitions 2.1 Not Checked- In (NCI) (2-3 Points) A Flight Attendant who does not check-in via CrewTrac on a Crew Room computer or with Crew Scheduling, prior to scheduled report time. 1 st two events of a NCI within a rolling 12-months (2) Point each Each subsequent event of a NCI within the rolling 12-month period (3) Points each A Flight Attendant will be considered a No Show, if he or she is not checked in by fifteen (15) minutes after their original scheduled report time and positive contact has not been made with Crew Scheduling of his/her intent to report. 7

8 2.2 Not Checked-Out (2 Points) A Reserve Flight Attendant who does not obtain proper release from Crew Scheduling following the conclusion of his/her reserve assignment. This excludes trips picked up during a Reserve Flight Attendant s GDOs. 2.3 Late Sick Call (LSK) (3 Points) The illness or injury of a Flight Attendant or to care for an ill or injured dependent minor child reported to Crew Scheduling less than two (2) hours prior to the scheduled report time of a trip pairing. 2.4 Late Report to the Gate (LTG) (3 Points) A Flight Attendant who arrives at the gate and boards the aircraft less than fifty (50) minutes prior to scheduled departure time. 2.5 Causing a Flight Delay (4 Points) A Flight Attendant who causes a flight delay without sufficient justification; including a delay which is the result of tardiness. 2.6 No Show / No Call (6 Points) A Flight Attendant who does not report for a scheduled trip or reserve assignment Has not checked-in more than fifteen (15) minutes after the scheduled report time and has not proactively made positive contact with Crew Scheduling or Inflight management of his/her intent to report, regardless of whether he/she is reassigned to Ready Reserve or another trip. 2.7 No Show for Training (6 Points) A Flight Attendant who does not report to training or does not report by the scheduled start time for scheduled training. 2.8 Unable to Contact / Unavailable (6 Points) A Flight Attendant who is not available for contact during a scheduled Reserve notification period or during a scheduled duty period including scheduled ground time or irregular operations. 2.9 Check-In From an Unauthorized Location (10 Points) A Flight Attendant must physically check-in on a Company computer in the Flight Attendant s Base Crew Room unless he/she is specifically instructed by a member of Inflight Management to check-in using another method. Checking in from any other location without prior knowledge and approval of Inflight Management is strictly prohibited Trip Refusal (10 Points) A Flight Attendant is required to accept a legal Junior Assignment, Time Recoverable Status (TAJ) assignment, Reserve assignment, Reroute/Reschedule or other assignment from Crew Scheduling. For the purposes of a TAJ assignment, a Flight Attendant will be considered to have refused a TAJ assignment if all protocol has been followed by Crew Scheduling and the Flight Attendant fails to accept the assignment Absent Without Leave (AWOL) (12 Points) A Flight Attendant's unauthorized absence of two days, two No Shows, or two days of Unable to Contact, without notifying Crew Scheduling or an Inflight Supervisor, is considered job abandonment and will result in termination. 8

9 Examples of Progression for Track #2 Personal Reliability Date Reliability Event Event Cumulative Points Total Discipline Level 04/12/ Not Checked-in (1 st in rolling 12 mos.) /10/ Late Sick Call st Notice 09/21/ Late Report to the Gate nd Notice 12/14/ Not Checked-in (2 nd in rolling 12 mos.) Final Warning 04/12/ Not Checked-in (1 st in rolling 12 mos.) month/point removal 06/10/ Late Sick Call month/point removal 08/20/ No Show Final Warning (reissued) 09/01/ Not Checked-in (2 nd in rolling 12 mos.) Termination Date Reliability Event Event Cumulative Points Total Discipline Level 08/14/ Unable to Contact/Unavailable nd Notice 12/17/ Not Checked-in (1 st in rolling 12 mos.) /29/ Not Checked-in (2 nd in rolling 12 mos.) Final Warning 08/14/ Unable to Contact/Unavailable month/point removal 09/06/ Causing a Flight Delay nd Notice 9