Jakarta, 3 May Analyst Meeting. Q1/ Corporate Performance

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1 Jakarta, 3 May 2018 Analyst Meeting Q1/ Corporate Performance

2 Shares Information 6,750 GIAA IJ Equity - Last Price (R1) JCI Index - Last Price (L1) 294 6, ,500 6,189 6,250 6, , ,500 5,250 5, , MAR APR MAY JUN JUL AUG SEP OCT NOV DEC JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC JAN FEB MAR PT Garuda Indonesia (Persero) Tbk. (GIAA IJ Equity) Copyright 2017 Bloomberg Finance L.P. 4 April :33:54 (currency in IDR, except stated otherwise) INDICATOR FY/2017 Q1/2018 Average Value 3.02B 3.06B Average Volume 8.59M 9.68M Last Price Market Capitalization 7.77T 7.61T GIAA selected as contributed share in SRI-Kehati Index. 2

3 Significant Improvement on Financial and Maintaining the Operational Performance Value-Driven Aviation Group, Bringing Indonesian Hospitality to the World (US$3.5 Billion) Shareholder Customer Process Employee Maximize group value for better shareholder return among regional airlines, by delivering excellent Indonesian hospitality and world best experiences to customers, while implementing cost leadership & synergy within group, and by engaging passionate & proud employee in one of the most admired company to work for in Indonesia. STRATEGIC THEMES 1 Consolidate 2 World Class 3 Agile, 4 Broaden 5 Partnership & Optimize Customer Efficient, Revenue and Create Strategic Asset Centricity Digitized Beyond Core Portfolio Value FINANCIAL PERFORMANCE OPERATIONAL EXCELLENCE CUSTOMER EXPERIENCE Ops. Revenue US$983.0 Mio (+7.9% YoY) Ops. Expense US$1.0 Bio (+2.5% YoY) Net Profit (Loss) (US$64.3) Mio (+36.5% YoY) EBITDAR US$231.5 Mio (+30.0% YoY) EBITDAR Margin 23.6% Cargo Revenue US$61.3 Mio (+9.1% YoY) Ancillary Rev. US$24.8 Mio (+38.2% YoY) *) Represent only for Garuda Indonesia (Main Brand) 3 Passenger Carried 8.8 Mio (+5.0% YoY) On-Time Performance* Seat Load Factor 88.8% 71.4% Cargo Carried 111.9K Ton (+3.2% YoY) Aircraft Utilization* 9:41 (+0:22 YoY) Pax Yield US 6.3 (+0.6 YoY) CASK US 5.8 (-1.9 YoY) World s 5-Star Airline by Skytrax The Best Airline in Indonesia by TripAdvisor Top 10 - Major Carrier in Asia by Trip Advisor Top 10 - Economy Class in Asia by TripAdvisor

4 Good Progress on 5 Strategic Themes STRATEGIC THEMES 1st Quarter st Quarter Key Indicator Consolidate & Optimize Strategic Asset Re-negotiate contract to lessor & manufactures Improve fleet utilization 9:19 Reduce the number of routes with negative result* contract 9:41 30 routes 2 World Class Customer Centricity Improve on-time performance Increase the percentage of Aviobridge services 86.5% DOM: 58.7% INT: 65.1% 88.8% DOM: 88.4% INT: 98.8% 5-Star rating by Skytrax 3 Agile, Efficient, Digitized Reduce CASK Boost the revenue contributions from owned digital channels** US % (US$50.9 M) US % (US$51.7 M) 4 Broaden Revenue Beyond Core Increase the average fares (Main Brand) US$108.1 US$109.7 Increase total revenue contribution 21.7% 25.7% from subsidiaries Increase cargo revenue US$56.2 M US$61.3 M Increase ancillary revenue US$18.0 M US$24.8 M 5 Partnership and Create Portfolio Value Improve GarudaMiles total members 1.4 M 1.8 M Source: Company Data, March 2018 * Internal Data, 2018 ** Website, Mobile Apps, & Call Center 4

5 Operating Revenues Increased by 7.9% YoY; Cut Losses by 36.5% YoY (currency in million USD, except stated otherwise) INDICATOR Q1/2017 Q1/2018 % YoY REVENUE EBITDAR Scheduled Airline Service Non-Scheduled Airline Service (16.9) Others* Operating Revenues EXPENSES Fuel Aircraft Rental Others (0.2) Total Expense 1, , PROFIT (LOSS) EBIT (112.9) (66.1) 41.5 EBT (132.3) (83.8) 36.7 Net Income (101.2) (64.3) 36.5 Comprehensive Income (98.4) (67.6) 31.3 *) Subsidiaries (Non-Airlines) & Strategic Business Unit (SBU) EBITDAR Margin 19.6% 23.6% 4.0 pp EBITDAR Margin Asia Pacific Airline in Average 21%-23% (Source: Bloomberg, 31 December 2017) Fuel price hikes 7.7% YoY in 1st Quarter of

6 Utilization, Passenger, and Yield are Significantly Improved INDICATOR Q1/2017 Q1/2018 % YoY OPERATIONAL Utilization* (Hour) 9:19 9:41 0:22 On-Time Performance* (%) pp ASK (Billion) Seat Load Factor (%) (1.1) pp Passenger Carried (Million) Cargo Uplifted (Thousand Ton) FINANCIAL Revenue Passenger (in Million USD) Passenger Yield (US ) Average Fares (US$) (2.5) CASK (US ) (1.9) CASK excl. Fuel (US ) (4.1) *) Represent only for Garuda Indonesia (Main Brand) MARKET SHARE 10.3% 9.5% 26.6% 29.5% 25.4% 27.5% DOMESTIC INTERNATIONAL YTD MAR 2018 YTD MAR 2017 YTD MAR 2018 YTD MAR

7 Yield and Average Fares Improved in All Segments INDICATOR Q1/2017 Q1/2018 % YoY DOMESTIC Passenger Carried (Million) (0.8) ASK (Billion) (1.6) Seat Load Factor (%) pp Revenue Passenger (in Million USD) Passenger Yield (US ) Average Fares (US$) Cargo Uplifted (Thousand Ton) CASK (US ) (2.8) CASK excl. Fuel (US ) (2.8) INTERNATIONAL Passenger Carried (Million) (7.0) ASK (Billion) Seat Load Factor (%) (4.0) pp Revenue Passenger (in Million USD) (2.0) Passenger Yield (US ) Average Fares (US$) Cargo Uplifted (Thousand Ton) (2.4) CASK (US ) CASK excl. Fuel (US ) (1.1) Note: All numbers and figures represent only for Garuda Indonesia (Main Brand) 7

8 Our International Operations Compares to Peers Source: Company Data & AAPA International Statistic, YTD February 2018 PASSENGER CARRIED GROWTH AVAILABLE SEAT KILOMETERS (ASK) GROWTH Qantas Airways China Southern Airlines Asia Pacific All Nippon Airways Cathay Pacific Airways Korean Air Singapore Airlines Thai Airways Malaysia Airline Garuda Indonesia China Southern Airlines Asia Pacific Qantas Airways All Nippon Airways Korean Air Thai Airways Cathay Pacific Airways Malaysia Airline Singapore Airlines Garuda Indonesia Growth (%) Growth (%) REVENUE PASSENGER KILOMETERS (RPK) GROWTH CARGO CARRIED GROWTH Qantas Airways China Southern Airlines Asia Pacific All Nippon Airways Cathay Pacific Airways Korean Air Thai Airways Singapore Airlines Malaysia Airline Garuda Indonesia China Southern Airlines Thai Airways Cathay Pacific Airways Qantas Airways Malaysia Airline Singapore Airlines Asia Pacific All Nippon Airways Korean Air Garuda Indonesia Growth (%) Growth (%)

9 Average Fares Increased while CASK Declined INDICATOR Q1/2017 Q1/2018 % YoY GARUDA INDONESIA Passenger Carried (Million) (2.2) ASK (Billion) (0.5) Seat Load Factor (%) (1.9) pp Revenue Passenger (in Million USD) (0.6) Passenger Yield (US ) Average Fares (US$) Cargo Uplifted (Thousand Ton) CASK (US ) (0.8) CASK excl. Fuel (US ) (2.1) CITILINK Passenger Carried (Million) ASK (Billion) Seat Load Factor (%) pp Revenue Passenger (in Million USD) Passenger Yield (US ) (1.9) Average Fares (US$) Cargo Uplifted (Thousand Ton) CASK (US ) (3.5) CASK excl. Fuel (US ) (8.8) 9

10 The Operating Expenses Hikes is Below The Revenues Raises (currency in million USD, except stated otherwise) INDICATOR Q1/2017 Q1/2018 % YoY PoC Fuel Rental Maintenance User Charge Ticketing & Sales (0.9) 7.2 Passenger Services (5.8) 6.9 General Administration (8.2) 5.4 Others (5.9) 6.9 Total Expenses 1, , PoC: Percentage of Contributions 1. The fuel expenses increased due to fuel price hikes and production increases mostly from Citilink. 2. The maintenance expense enlarged due to increasing transaction on engine and component segments. 3. The user charge hikes was affected by additional production on number of flight, mostly from Citilink. 10

11 Fleet Structure AIRCRAFT TYPE DEC 2017 MAR 2018 TARGET 2018 Boeing ER Boeing Airbus A Airbus A Wide Body Utilization 10:54 11: Boeing 737 MAX Boeing NG CRJ1000 NextGen ATR Narrow Body Utilization 9:11 9:10 Garuda Indonesia Utilization 9:36 9:41 Airbus A Airbus A Neo Boeing Boeing Citilink Utilization 8:31 8:39 Total Fleets Owned/Financial Leased Operating Leased 11 In purpose to improve the Company s performance, the management has negotiated contracts with Boeing to reschedule the delivery of the B737 MAX 8 aircraft. Based on the renegotiation, the second B737 MAX 8 aircraft and so on will be scheduled to deliver in from the previous delivery schedule in This move is one of the strategic initiatives that Garuda Indonesia exercised to optimize the utilization of existing aircraft.

12 End of Equity Balance Maintained at >US$800 Million (currency in million USD, except stated otherwise) INDICATOR FY/2017 Q1/2018 % Chg. ASSET Current Assets , Non Current Assets 2, , Total Assets 3, , LIABILITY Current Liabilities 1, , Non Current Liabilities (1.5) Total Liabilities 2, , EQUITY Total Equities (7.2) Total Liabilities & Equities 3, , Lease Adj. Net Debt / EBITDAR Lease Adj. Net Debt / EBITDAR Formula = (Total Debt - Cash + 7 Rentals) / EBITDAR Average of AAPA s Lease Adj. Net Debt / EBITDAR in 2017 was 7.6x 12

13 Maintaining Financial Ratio Above The Covenant Terms (currency in million USD, except stated otherwise) INDICATOR FY16 1Q.17 % Chg. Short Term Debt 1, , Long Term Debt (0.9) Leasing (4.2) Financial Debt 1, , Long-Term Debt 29.9% Leasing 4.2% (in Million USD) 2,000 1,500 1, , , , ,715.5 Debt Structure 65.9% Short-Term Debt 1, Minimum Cash 5% DER Max. 2.5x Min. Capital US$800 Million Q % 2.1x US$869.9 Million 0 FY/2017 1Q/2018 Cash Financial Debt Equity Net Gearing 13

14 The Subsidiaries Revenues US$252.5 Million, Contributed 25.7% of Total Group (currency in thousand USD, except stated otherwise) INDICATOR Q % Chg. Q % Chg. Q % Chg. Revenue Contribution to Group (%) Operating Revenue 151, , ,824.5 (4.9) Operating Income 171, , (73.4) Net Income (15,967.9) ,357.9 (27.3) (27.1) (101.9) EBITDA/R 35, , ,522.4 (55.5) Asset 424, , , Liabilities 429, , , Equity (4,519.0) (139.7) 314, , (currency in thousand USD, except stated otherwise) INDICATOR Q % Chg. Q % Chg. Q % Chg. Revenue Contribution to Group (%) Operating Revenue 31, , ,240,240.1 (10.3) Operating Income 1, (37.8) 377,333.1 (19.6) Net Income (47.8) 284,296.4 (24.4) EBITDA/R 2, (35.5) 358,377.8 (21.5) Asset 69, ,442.4 (7.6) 10, Liabilities 37, , , Equity 31, ,347.2 (32.1) 9,

15 New 2020 Vision with Main Target to Achieve Market Capital US$3.5 Billion VISION VALUE-DRIVEN AVIATION GROUP, BRINGING INDONESIAN HOSPITALITY TO THE WORLD (US$3.5 BILLION) Shareholder Maximize Group Value for Better Shareholder Return among Regional Airlines Customer By Delivering Excellent Indonesian Hospitality and World Best Experiences to Customer MISSION Process While Implementing Cost Leadership & Synergy Within Group Employee And by Engaging Passionate & Proud Employee in One of the Most Admired Company to Work for in Indonesia Fixing the Basic Buiding the Platform Value Creation Accelerate Growth US$ 3.5 Billion On-Time Performance 88% Operating Revenue (Garuda Indonesia Main Brand) US$3.2 Billion Cost Efficiency US$100 Million Operating Revenue (Garuda Indonesia Main Brand) US$3.6 Billion Garuda Indonesia and Citilink Breakeven Garuda Indonesia CASK US 6.0 Aircraft Utilization >10 Hours/Day Strategic Business Unit (SBU) for Loyalty Business ATR and CRJ Business Model Multiple Joint Venture by GMF-AA Establishment of Joint Venture for International Routes in North Asia, Middle East, and Europe Garuda Aviation Services Cargo End to End Solution Garuda Indonesia CASK US 5.5 Citilink CASK US 4.0 Operating Profit Garuda Indonesia US$100 Million Net Profit Garuda Group US$170 Million Group Value US$3.5 Billion Garuda Holding Company Group Value STRATEGIC THEME (1) Consolidate & Optimize Strategic Asset (2) World-class Customer Centricity (3) Agile, Efficient, Digitized (4) Broaden Revenue Beyond Core (5) Partnership and Create Portfolio Value 15

16 Consolidate & Optimize Strategic Asset New New Destinations Routes Xi an, China Makassar - Palembang (vv.) 29 January 2018 Ambon - Bau-bau (vv.) 17 January 2018 Denpasar - Xi an (vv.) Zhengzhou, China 7 March 2018 Denpasar - Zhengzhou (vv.) 30 January 2018 Routes Optimization 16 Jakarta - Sorong (vv.) 10 March 2018 Closed routes with negative results, such as: Makassar - Medan (vv.) Denpasar - Manado (vv.) Medan - Singapore (vv.) Additional frequency and optimize connectivity in potential routes, such as: Jakarta - Yogyakarta (vv.) Jakarta - Surabaya (vv.)

17 World-Class Customer Centricity in All Touch Points 13 Awards 6 Domestic & 7 International World s 5-Star Airline by Skytrax The Best Airline in Indonesia Top 10 Major Carriers in Asia Top 10 Economy Class in Asia by TripAdvisor 17

18 Build an Agile, Efficient & Digitized Organization Improving Efficiency of Distribution Channel Initiatives in 2018 Enhance In-bound & Out-bound Marketing Program Outside-In Sales Approach Increase Traffic Acquisition Increase e-commerce System Reliability GOTF Digital Media Campaign Digital Ancillaries, such as Prepaid Excess Baggage, and Mobile Mileage Redemption Increase Refferal Partner Meta Search Maintain the Pageview & FlexPricer Below Threshold Fraud Preventions Tactical Sales Program Partnership Website & Mobile Apps Feature Enhancement Acquisition New GOS & COS Mobile Apps Campaign Website Revamp GOS Technical Recovery Improvement 1st Quarter 2017 Achievements in 1st Quarter % 8.2% Direct 12.6% Indirect 24.2% 8.9% Direct 15.3% Indirect Direct Website, Mobile Apps, COS, & Call Center Indirect Online Travel Agent, GOS Digital Channel US$54.1 Mio US$75.2 Mio Digital Channel US$55.4 Mio (+2.4% YoY) US$94.6 Mio (+25.9% YoY) 18

19 Broaden Revenue Beyond Core Expanding Cargo Capability & Services by Focus on High Yield Shipment Cargo/Mail Uplifted Q K Ton (+3.2% YoY) Q K Ton Cargo Revenues Q US$61.3 Million (+9.2% YoY) Q US$56.2 Million Ancillary Revenues Q US$24.8 Million (+38.2% YoY) Q US$18.0 Million NEW NEW NEW Strengthen Partnership Dangerous Pharmaceutical Perishable Valuable Focus on High Yield Shipment Optimizing GO EXPRESS Services 19

20 Partnership and Create Portfolio Value Initiatives in 2018 Strengthen Partnership with Third Party Expanding the partnership partner across industry to have variety of partner to optimize the opportunity, especially to e-commerce business and travel. Launching New Products & Leverage Loyalty Customer Base Improve level of consumer retention and engagement on GarudaMiles member by giving priority for member to try new product and new try program from Garuda Indonesia. Customer Preference Partnership (Redeem) Maximizing customer insight data to know relevant partner and brand to partner with GarudaMiles and Garuda Indonesia. Achievement in 1st Quarter 2018 Total Members: 1.8 Million New Members: 52 Thousand Target of Total Members: 2.0 Million 61.0% 39.0% Platinum 17.7 Thousand (1.7%) Gold 69.0 Thousand (3.9%) Silver Thousand (13.6%) Blue 1.3 Million (75.3%) 20

21 PT Garuda Indonesia (Persero) Tbk All Rights Reserved Registered Office Garuda Indonesia Building Jl. Kebon Sirih No. 46A Jakarta , Indonesia Investor Relations Ground Floor, Garuda Indonesia Management Building Soekarno-Hatta International Airport Tangerang , Indonesia PO BOX 1004 TNG BUSH

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