ECC-Net involvement in Air Passenger Rights. Bianca Schulz, ECC France Stakeholder conference on Air Passenger Rights, Brussels, 30 May 2012
|
|
- Felicity Mathews
- 5 years ago
- Views:
Transcription
1 ECC-Net involvement in Air Passenger Rights Bianca Schulz, ECC France Stakeholder conference on Air Passenger Rights, Brussels, 30 May 2012
2 The ECC-Net - Created in 2005 by the fusion of two former networks (the Clearinghouses and Euroguichets ) - Geographical coverage: 1 centre for every member state + Iceland and Norway = 29 centres - one binational contact point of the ECC-Net : ECC France and Germany located in the same host structure - Cofinanced by the European Commission (DG SANCO/EAHC) and the Member states - Very different set up in the respective Member states (NGOs, ministries etc)
3
4 The ECC-Net Our missions: - Observatory and relay for the European Commission and national and European stakeholders on the well functioning of the Internal market - Information and advice for consumers in cross-border matters - Assistance for the extrajudicial resolution of cross-border complaints - Promotion of alternative dispute resolution The Vademecum which is part of the contract with the EU and MS is currently under revision to strengthen the role of the ECCs and will include in the future for example - Cooperation with enforcement bodies and - Assistance in cross-border judicial procedures such as small claims
5 Case handling within ECC-Net consumer trader ECC based in the state of the consumer Consumer - ECC ECC based in the state of the trader Trader - ECC
6 Case handling within ECC-Net using ADR/ODR schemes consumer trader ADR/NEB/CPC ECC based in the state of the consumer Consumer - ECC ECC based in the state of the trader Trader - ECC
7 The ECC-Net Advantages of the case handling procedure for consumers and business: equity and pre-eminence of law consensual solution Free procedure Quick solution (for ECC France and Germany the average is approx. 2 ½ months) Efficient treatment (approx. 70% of consumer satisfaction) Confidentiality
8 The ECC-Net Advantages of the case handling procedure for other stakeholders: The ECCs share cases via a common Intranet, our IT-Tool All information requests and complaints are registered in this tool and monitored with the outcome Besides the simple and efficient transfer of cases it also allows a general overview of sector specific complaints handled by the network If more detailed, the IT-Tool could be an important instrument to monitor APR cases within the EU, Iceland and Norway.
9 APR and the ECC-Net In addition to answering consumers requests about their rights under EU legislation and handling cross-border complaints, each ECC - Carries out information campaigns (e.g. airport event ) - publishes information and a website - gives presentations - produces various joint projects, reports and surveys - and provides feedback to the European Commission and other stakeholders based on practical experiences of case-handling.
10 APR and the ECC-Net In June 2004 the Montreal Convention replaced the Warsaw Convention (loss, damage or delay to baggage or persons) In February 2005 a new EU Regulation came into effect (261/2004) (denied boarding, delay, cancellation of flights) At the same time ECCs reported an increase in contacts from consumers related to this sector. This increase continued over the years and the ECC-Net monitors it regularly. But ECCs also began to report difficulties in case handling and resolving complaints also due to differences in interpreting the relevant law. These reasons let to the publication of several APR reports in 2005,2006, 2011.
11 ECC-Net statistics on APR
12 Nature of complaints Re-routing and reimbursement of cancelled flights depending on the good will of companies Assistance : inequality of treatment between carriers Absence of information or false information to the consumers by airline staff members
13 2010 statistics linked to the Volcano Country of carrier Consumer country
14 83% cancellation/delays/denied boarding 17% baggage 2010 statistics linked to the Volcano
15 Lessons learned from these extraordinary circumstances There is need for Strengthening cooperation and coordination between national and European institutions as well as with stakeholders directly involved in the handling of such complaints A more uniform application of the EU regulation also in the information provided to consumers on their respective rights Creation of ADR-bodies in the tourism sector
16 Different NEB schemes in the EU, a very few examples Only very few NEBs intervene in an individual complaint to obtain a result for an individual consumer (for example Spain or Netherlands). Most NEBs seem to intervene and sanction airlines in a collective interest. But the sanctions existing are very seldom publically available. See for example a publication of the NEB Italy: after the volcano crisis, ENAC fined Ryanair with 3 millions for failing to honour its obligations to assist passengers. An investigation revealed that it had on 178 occasions violated its legal obligations to assist at Rome s Ciampino airport. Ryanair has appealed the ruling. Also NEB and CPC-Net are competent for regulation 261 so an articulation and coordination between both is necessary.
17 Different ADR schemes in the EU The ADR landscape varies considerably from one country to another and has not yet reached its full potential in the APR sector. The ECC-Net is currently conducting a research for a joint project in this area. - There are still countries with no ADR (for example Austria, Ireland or the Netherlands since the end of the aviation complaints board). - There are mostly public (Finland Denmark, Norway, Sweden, Estonia, Cypress to mention some only), but also private (Belgium,even though ministry support, Iceland and Italy (alitalia)) and public-private (Luxemburg, Portugal) initiatives - Some are notified but not all. - There are very, very few ADRs specialised in APR, most are of general competence, some have a regional competence. - There might be some ADR which are also NEBs such asd in Denmark where cases under Reg 261 are dealt with by the Danish Transport Authority which both enforces the regulation and handles individual complaints.
18 = 20 % of the total number of complaints handled by the ECC-Net But what about 2011 and the first quarter of 2012? % complaints 40% information requests 85% cancellation/delays/denied boarding 15% baggage
19 1 st quarter % complaints 30% information requests 90% cancellation/delays/denied boarding 10% baggage = 50 % of the total number of complaints handled by the ECC-Net
20 Main difficulties encountered in 2011/2012 Flight delays and refusal of the air carriers to acknowledge the «Sturgeon case» (EUCJ ) Flight cancellations and the difficulties, even impossibilities to appreciate «extraordinary circumstances» ( Wallentin, EUCJ ) => Consequences for the consumers: - Legal uncertainty - Difficulties to pursue in a court proceeding
21 Main difficulties encountered in 2011/2012 Sale of «flight only» tickets by travel agencies: during booking no clear information and supplementary charges Errors, changes or absence of reservation Ping-Pong back and force between agency and carrier in case of reimbursement or compensation Airline insolvency procedures Complexity and differences in procedures throughout the EU Uncertainty as to the possible outcome of the procedure Usually passengers are at the very bottom of the list of creditors
22 Ideas for a revision of APR Clear concepts and proper definitions for legal certainty definition of extraordinary circumstances harmonisation of the concepts of delay and cancellation A simple assistance system (maybe a flat rate) Consideration of other actors Responsibility of airports A clear responsibility of travel agencies and carriers for «flight only» Rules for airline insolvencies Strengthening of cooperation between different stakeholders and institutions Continue efforts for ADR development
23 Any questions?
24 Thank you for your attention
Passenger Rights Complaints in 2015
Passenger Rights Complaints in 2015 19 th October 2016 Commission for Aviation Regulation 3 rd Floor, Alexandra House Earlsfort Terrace Dublin 2 Ireland Tel: +353 1 6611700 Locall: 1890 787 787 Fax: +353
More informationChanges in passenger rights
Changes in passenger rights Presentation 24 June 2011 Flor DIAZ PULIDO Deputy Head of Unit Unit A4 - Services of general economic interest, passenger rights & infringements EU Transport Policy 2001 White
More informationReport on Air Passenger Rights Complaints for the period 1 st January to 30 th June th December 2011
Report on Air Passenger Rights Complaints for the period 1 st January to 30 th June 2011 14 th December 2011 Commission for Aviation Regulation 3 rd Floor, Alexandra House Earlsfort Terrace Dublin 2 Ireland
More informationAudit brief. Passenger rights in the EU
Audit brief Passenger rights in the EU November 2017 1 The European Union (EU) is the only area in the world with a set of rules designed to ensure a minimum level of protection for passengers in the main
More informationImplementation at National level. Laura Fiumara Gent, 4 July 2018
1 Implementation at National level Laura Fiumara Gent, 4 July 2018 Legal basis 2 Air passenger rights: Reg. (EC) No 261/2004 Rail passenger rights: Reg. (EC) No 1371/2007 Waterborne passenger rights: Reg.
More informationReport on Air Passenger Rights Complaints for the period 1 st January to 30 th June th October 2009
1 Commission for Aviation Regulation October 2009 Report on Air Passenger Rights Complaints for the period 1 st January to 30 th June 2009 30 th October 2009 Commission for Aviation Regulation 3 rd Floor,
More informationEU Air Passenger Rights
EU Air Passenger Rights EU- WACRA Meeting 18 June 2014 Jean-Louis Colson, Head of Unit Passenger Rights Unit DG MOVE European Commission EU Legal framework Regulation (EC) No 261/2004 on air passenger
More informationA Europe for all passengers
A Europe for all passengers DG MOVE-D4 Passenger rights - December 2014 Transport 2 conditions for an efficient protection of passenger rights 1. A legal framework to protect passengers 2. Passengers are
More informationThe European Commission's Proposal to Amend EU Regulation 261/2004. by Arpad Szakal
The European Commission's Proposal to Amend EU Regulation 261/2004 by Arpad Szakal On 13 March 2013 the European Commission published its proposal to amend Regulation 261/2004 1 on air passenger rights.
More informationIATA LEGAL SYMPOSIUM February 2011 Vancouver, Canada. EU Passenger Rights Update
IATA LEGAL SYMPOSIUM 13-15 February 2011 Vancouver, Canada 14 February 2011 EU Passenger Rights Update Peter Macara Clyde & Co. LLP 261/2004 POST STURGEON - ENGLISH REFERENCE FOR CLARIFICATION AUGUST 2010
More informationAir Passengers Rights
Air Passengers Rights European Parliament Brussels, 19 June 2012 Monique De Smet, Director EU Affairs «SHARED» PRINCIPLES Smart instead of over-regulation Passenger information is key No compromise with
More informationConsumer Protection Workshop. Brasilia, 25 August 2016
Consumer Protection Workshop Brasilia, 25 August 2016 The situation today Over 60 national regimes ICAO policy guidance IATA core principles Formal regime Informal regime Regime undefined The situation
More informationSummary of stakeholder consultation on the possible revision of Regulation 261/2004
Summary of stakeholder consultation on the possible revision of Regulation 261/2004 30 May 2012 Steer Davies Gleave 28-32 Upper Ground London, SE1 9PD +44 (0)20 7910 5000 www.steerdaviesgleave.com 1 Overview
More informationReport on Passenger Rights Complaints for year ended 31 st December th December 2011
Report on Passenger Rights Complaints for year ended 31 st December 2010 14 th December 2011 Commission for Aviation Regulation 3 rd Floor, Alexandra House Earlsfort Terrace Dublin 2 Ireland Tel: +353
More informationAir Passenger Rights Revision - Frequently Asked Questions
EUROPEAN COMMISSION MEMO Brussels, 13 March 2013 Air Passenger Rights Revision - Frequently Asked Questions What is the current situation? Europe's success in securing and upholding passenger rights is
More informationRegulation 261/2004 denied boarding, cancellation and delay. Italian experience
Regulation 261/2004 denied boarding, cancellation and delay Italian experience BRUSSELS, 22 OCTOBER 2010 HOTEL BRISTOL STEPHANIE WWW.STUDIOPIERALLINI.IT Legislation - Italian Law no. 12 dated as of 10
More information9820/1/14 REV 1 GL/kl 1 DGE 2 A
COUNCIL OF THE EUROPEAN UNION Brussels, 26 May 2014 (OR. en) Interinstitutional File: 2013/0072 (COD) 9820/1/14 REV 1 AVIATION 112 CONSOM 115 CODEC 1288 REPORT From: To: General Secretariat of the Council
More informationADR In the Aviation Sector and the Sector of Tour Operators
ADR In the Aviation Sector and the Sector of Tour Operators Mia Wouters LVP Law Advocaat Attorney at Law Professor, University of Ghent AIR PASSENGER RIGHTS OR WRONGS? AIA, Brussels June 24 th, 2011 Alternative
More informationCOMMUNICATION FROM THE COMMISSION TO THE EUROPEAN PARLIAMENT AND THE COUNCIL
EN EN EN EUROPEAN COMMISSION Brussels, 11.4.2011 COM(2011) 174 final COMMUNICATION FROM THE COMMISSION TO THE EUROPEAN PARLIAMENT AND THE COUNCIL on the application of Regulation 261/2004 establishing
More informationTrains, planes, cars and boats. What you should know
Trains, planes, cars and boats What you should know UK European Consumer Centre Every year UK consumers find themselves in dispute with EU companies over a range of problems connected with rail and air
More informationANNUAL TOURISM REPORT 2013 Sweden
ANNUAL TOURISM REPORT 2013 Sweden Article 3 of Council Decision 86/664/EEC 1 of 22 December 1986 establishing a consultation and cooperation procedure in the field of tourism stipulates that: "...each
More informationEuropean Economic and Social Committee OPINION
European Economic and Social Committee TEN/458 Established rights of air passengers Brussels, 27 October 2011 OPINION of the European Economic and Social Committee on the Functioning and application of
More informationPassenger rights in context of European Parliament
Passenger rights in context of European Parliament OLGA SEHNALOVÁ Member of the European Parliament Substitute Member of Transport and Tourism Committee, S&D European Passenger Federation Annual Meeting
More informationTHE DIFFERENCE BETWEEN CANCELLATION AND LONG DELAY UNDER EU REGULATION 261/2004
[2010] T RAVEL L AW Q UARTERLY 31 THE DIFFERENCE BETWEEN CANCELLATION AND LONG DELAY UNDER EU REGULATION 261/2004 Christiane Leffers This is a commentary on the judgment of the European Court of Justice
More informationAnnual Report. 1. The number of domestic disputes and cross-border disputes the ADR entity has received:
Annual Report For the purposes of compliance with Regulation 11 (and Schedule 5) of The Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015 (as
More informationYour Rights. Our Mission.
www.passagier.at Your Rights. Our Mission. e Austrian Agency for Passenger Rights ( Agentur für Passagier- und Fahrgastrechte apf ). A service provided by the Ministry of Transport for rail, bus, waterborne
More informationCIVIL AVIATION REQUIREMENT SECTION 3 AIR TRANSPORT SERIES X PART I 1 June, 2008 Effective : FORTHWITH
Government of India Office of the Director General of Civil Aviation Technical Center, Opposite Safdarjung Airport, New Delhi CIVIL AVIATION REQUIREMENT SECTION 3 AIR TRANSPORT SERIES X PART I 1 June,
More informationAIR PASSENGER RIGHTS EU COMPLAINT FORM
AIR PASSENGER RIGHTS EU COMPLAINT FORM THIS FORM CAN BE USED TO LODGE A COMPLAINT WITH AN AIRLINE AND/OR A NATIONAL ENFORCEMENT BODY. Passenger rights in case of denied boarding, downgrading, cancellation
More informationFunctioning and application of established rights of people travelling by air
P7_TA-PROV(2012)0099 Functioning and application of established rights of people travelling by air European Parliament resolution of 29 March 2012 on the functioning and application of established rights
More informationAlternative Dispute Resolution
Alternative Dispute Resolution Airline workshop Civil Aviation Authority 30 September 2014 Background to the Study The European Union Directive 2013/11/EU on Alternative Dispute Resolution (ADR) for consumer
More informationLegal and Institutional Aspects of ATM in Europe. Roderick D. van Dam Head of Legal Service EUROCONTROL
Legal and Institutional Aspects of ATM in Europe Roderick D. van Dam Head of Legal Service EUROCONTROL EUROCONTROL: European Organisation for the Safety of Air Navigation Coordination and integration -
More informationEUROCONTROL. Visit of the Transport Attachés. 10 April Frank Brenner. Director General EUROCONTROL
EUROCONTROL Visit of the Transport Attachés 10 April 2015 Frank Brenner Director General EUROCONTROL One day s traffic EUROCONTROL - Visit of the Transport Attachés - 10 April 2015 2 ATM Today Air Transport
More informationREPORT FROM THE COMMISSION TO THE EUROPEAN PARLIAMENT AND THE COUNCIL
EUROPEAN COMMISSION Brussels, 27.9.2016 COM(2016) 619 final REPORT FROM THE COMMISSION TO THE EUROPEAN PARLIAMENT AND THE COUNCIL Report on the application of Regulation (EU) No 181/2011 concerning the
More informationRegulations and Contracts
Regulations and Contracts Thursday 11 May 2017: Module 11 Andrew Charlton Charles Stotler Matthew Feargrieve Richard Gimblett 8 13 May 2017 OVERVIEW I. Regulations & their impact on Contracts II. Consumer
More informationPEOPIL & McGILL CONFERENCE
THE APPLICATION OF EU REGULATION 261/2004 IN CRISIS SITUATIONS John Balfour Clyde & Co LLP PEOPIL & McGILL CONFERENCE Amsterdam, 8-9 October 2010 REGULATION 261/2004 - CANCELLATION Choice between reimbursement
More information7615/13 ADD 2 GL/ne 1 DG E 2 A
COUNCIL OF THE EUROPEAN UNION Brussels, 18 March 2013 Interinstitutional File: 2013/0072 (COD) 7615/13 ADD 2 COVER NOTE from: AVIATION 47 CONSOM 47 CODEC 616 Secretary-General of the European Commission,
More informationPassenger rights: what passengers with reduced mobility need to know when travelling by air
EUROPEAN COMMISSION MEMO Brussels, 14 June 2012 Passenger rights: what passengers with reduced mobility need to know when travelling by air The Commission has published guidelines clarifying the rights
More informationThe economic impact of ATC strikes in Europe Key findings from our updated report for A4E
pwc.com The economic impact of ATC strikes in Europe Key findings from our updated report for A4E Prepared for A4E Updates to our analysis since June 2016 Since releasing our Preliminary Findings in June
More informationACI EUROPE POSITION. A level playing field for European airports the need for revised guidelines on State Aid
ACI EUROPE POSITION A level playing field for European airports the need for revised guidelines on State Aid 16 June 2010 1. INTRODUCTION Airports play a vital role in the European economy. They ensure
More informationProposal for a REGULATION OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL
EUROPEAN COMMISSION Brussels, 13.3.2013 COM(2013) 130 final 2013/0072 (COD) Proposal for a REGULATION OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL amending Regulation (EC) No 261/2004 establishing common
More informationMaritime Passenger Rights
Maritime Passenger Rights Information for passengers on their rights when travelling by sea and inland waterway (Regulation (EU) No. 1177/2010) Department of Transport, Tourism and Sport PLEASE NOTE THIS
More informationirport atchment rea atabase
irport atchment rea atabase Examples 539 Airports Four range sizes 50, 75, 100 and 150 km. Time series 00-015 30+ variables About ACAD The database contains catchment area information for 539 European
More informationAFRICAN AIR TRANSPORT AND THE PROTECTON OF THE CONSUMER
TWELFTH MEETING OF THE AFCAC AIR TRANSPORT COMMITTEE (Dakar, Senegal, 30-31October 2012) Air Transport AFRICAN AIR TRANSPORT AND THE PROTECTON OF THE CONSUMER (Presented by AFCAC) SUMMARY This paper addresses
More informationInternational Civil Aviation Organization WORLDWIDE AIR TRANSPORT CONFERENCE (ATCONF) SIXTH MEETING. Montréal, 18 to 22 March 2013
International Civil Aviation Organization ATConf/6-WP/52 15/2/13 WORKING PAPER WORLDWIDE AIR TRANSPORT CONFERENCE (ATCONF) SIXTH MEETING Montréal, 18 to 22 March 2013 Agenda Item 2: Examination of key
More informationCriteria for an application for and grant of, or a variation to, an ATOL: fitness, competence and Accountable Person
Consumer Protection Group Air Travel Organisers Licensing Criteria for an application for and grant of, or a variation to, an ATOL: fitness, competence and Accountable Person ATOL Policy and Regulations
More informationSIAFI Europe 2005 Paris, Passenger Rights: Problems at issue and latest developments (passenger charter, etc.)
SIAFI Europe 2005 Paris, 19-23.9.2005 Passenger Rights: Problems at issue and latest developments (passenger charter, etc.) by Didier Léautey Senior Adviser UIC Passenger Forum Issues SIAFI EUROPE 19.9.2005-1-
More informationOntology-Driven Legal Support-System in the Air Transport Passenger Domain
Ontology-Driven Legal Support-System in the Air Transport Passenger Domain International Workshop on Semantic Web for the Law within Víctor Rodríguez Doncel 1, Cristiana Santos 2, Pompeu Casanovas 23 1Ontology
More informationRules for reimbursement of expenses for delegates attending meetings
16 March 2017 EMA/MB/144136/2017 Management Board meeting of 16 March 2017 Rules for reimbursement of expenses for delegates attending meetings With effect from 01 April 2017 THE MANAGEMENT BOARD HAVING
More informationAIRLINE SCHEME RULES. (Updated July 2017)
1 AIRLINE SCHEME RULES (Updated July 2017) INTRODUCTION AviationADR is an independent non-statutory organisation which is approved by the Civil Aviation Authority as an authorised ADR provider. The AviationADR
More information7615/13 GL/ne 1 DG E 2 A
COUNCIL OF THE EUROPEAN UNION Brussels, 18 March 2013 7615/13 Interinstitutional File: 2013/0072 (COD) AVIATION 47 CONSOM 47 CODEC 616 PROPOSAL from: European Commission dated: 13 March 2013 No Cion doc.:
More informationCABOTAGE GUIDELINES. Hauliers from Croatia are covered by a ban on cabotage until the end of June 2017.
June 2015 CABOTAGE GUIDELINES Guidelines on the rules on road cabotage in Regulation No. 1072/2009 of the European Parliament and of the Council on common rules for access to the international road haulage
More informationNetwork Management, building on our experience of flow management and network planning.
Network Management, building on our experience of flow management and network planning. Giovanni Lenti Head of Network Operation Services The European Organisation for the Safety of Air Navigation Air
More informationECC-Net Air Passenger Rights Report 2015
ECC-Net Air Passenger Rights Report 2015 Do consumers get the compensation they are entitled to and at what cost? Co-funded by the European Union Table of content Executive summary 4 Abbrevations 6 1.
More informationGHANA CIVIL AVIATION (ECONOMIC)
GHANA CIVIL AVIATION (ECONOMIC) DIRECTIVES, 2017 PART 2 IS: 1-1 This Directive deals with passengers' Rights and Air Operators Obligations to passengers. This Directive addresses consumer protection issues
More informationLJN: BN2126,Subdistrict section Court in Haarlem, / CV EXPL
LJN: BN2126,Subdistrict section Court in Haarlem, 395168 / CV EXPL 08-10281 Printout of judgment Date of judgment: 15/07/10 Date of publication: 22/07/10 Legal area: Civil, other Type of proceedings: First
More information5 th of September 2013 No 6-25/ PRECEPT No 6-25/
Pullmantur Air Calle Mahonia 2. Planta 6 a Campo de las Naciones 28043 Madrid Spain jhernandez@pullmanturair.com PRECEPT No 6-25/13-08229-001 5 th of September 2013 No 6-25/13-08229-001 Precept prepared
More informationSurvey Summary Aeroplane performance
Survey Summary Aeroplane performance Version 0-9 February 06 EXECUTIVE SUMMARY The European Aviation Safety Agency (EASA) through the Rulemaking task 096 Review of aeroplane performance is considering
More informationTRIPS OF BULGARIAN RESIDENTS ABROAD AND ARRIVALS OF VISITORS FROM ABROAD TO BULGARIA IN NOVEMBER 2018
TRIPS OF BULGARIAN RESIDENTS ABROAD AND ARRIVALS OF VISITORS FROM ABROAD TO BULGARIA IN NOVEMBER 2018 In November 2018, the number of the trips of Bulgarian residents abroad was 426.3 thousand (Annex,
More informationAirports and Airlines Winter Operations Economic Policy Aspects. Narjess Teyssier Chief Economic Analysis & Policy Section
Airports and Airlines Winter Operations Economic Policy Aspects Narjess Teyssier Chief Economic Analysis & Policy Section Reykjavik, 10 th October 2011 Civil Aviation: the global picture 2.5 Billion passengers
More informationTRIPS OF BULGARIAN RESIDENTS ABROAD AND ARRIVALS OF VISITORS FROM ABROAD TO BULGARIA IN FEBRUARY 2018
TRIPS OF BULGARIAN RESIDENTS ABROAD AND ARRIVALS OF VISITORS FROM ABROAD TO BULGARIA IN FEBRUARY 2018 In February 2018, the number of the trips of Bulgarian residents abroad was 379.5 thousand (Annex,
More informationoperator's guide to passenger rights for regular services longer than 250km
operator's guide to passenger rights for regular services longer than 250km New obligations resulting from the EU passenger rights regulation which enters into force on 1 March 2013. passenger rights Operator's
More informationTRIPS OF BULGARIAN RESIDENTS ABROAD AND ARRIVALS OF VISITORS FROM ABROAD TO BULGARIA IN NOVEMBER 2017
TRIPS OF BULGARIAN RESIDENTS ABROAD AND ARRIVALS OF VISITORS FROM ABROAD TO BULGARIA IN NOVEMBER 2017 In November 2017, the number of the trips of Bulgarian residents abroad was 417.6 thousand (Annex,
More informationTRIPS OF BULGARIAN RESIDENTS ABROAD AND ARRIVALS OF VISITORS FROM ABROAD TO BULGARIA IN JANUARY 2018
TRIPS OF BULGARIAN RESIDENTS ABROAD AND ARRIVALS OF VISITORS FROM ABROAD TO BULGARIA IN JANUARY 2018 In January 2018, the number of the trips of Bulgarian residents abroad was 387.6 thousand (Annex, Table
More informationTRIPS OF BULGARIAN RESIDENTS ABROAD AND ARRIVALS OF VISITORS FROM ABROAD TO BULGARIA IN OCTOBER 2017
TRIPS OF BULGARIAN RESIDENTS ABROAD AND ARRIVALS OF VISITORS FROM ABROAD TO BULGARIA IN OCTOBER 2017 In October 2017, the number of the trips of Bulgarian residents abroad was 439.0 thousand (Annex, Table
More informationRevision of the Third Air Package
Not applicable Not applicable Not applicable Revision of the Third Air Package Recitals to note Recital 5 states that, To ensure consistent monitoring of the compliance with the requirements of the operating
More informationBrexit Preparedness seminar on transport. Council Working Party (Article 50 Format) 29/11/2018
Brexit Preparedness seminar on transport Council Working Party (Article 50 Format) 29/11/2018 Aviation - Key sectoral aspects to consider Market Access Safety Security Aviation Market Access (1) Issue
More informationInternational Civil Aviation Organization WORLDWIDE AIR TRANSPORT CONFERENCE (ATCONF) SIXTH MEETING. Montréal, 18 to 22 March 2013
International Civil Aviation Organization WORKING PAPER 5/3/13 English only WORLDWIDE AIR TRANSPORT CONFERENCE (ATCONF) SIXTH MEETING Montréal, 18 to 22 March 2013 Agenda Item 2: Examination of key issues
More informationRights of passengers travelling by sea and inland waterway Regulation (EU) 1177/2010
HELLENIC REPUBLIC MINISTRY OF MARITIME AFFAIRS AND INSULAR POLICY Rights of passengers travelling by sea and inland waterway Regulation (EU) 1177/2010 THE HELLENIC NATIONAL ENFORCEMENT BODY ACTIVITY REPORT
More informationSummary of the rights of passengers travelling by bus and coach 1
Summary of the rights of passengers travelling by bus and coach 1 Regulation (EU) 181/2011 (hereinafter the Regulation) becomes applicable on 1 March 2013. It provides for a minimum set of rights for passengers
More informationAdequate information for tourism will help us to:
1 Adequate information for tourism will help us to: Provide a realistic diagnosis of the baseline situation: Statistics are required to define the characteristics of our destination, the number of tourists
More informationPROPOSED REGULATION OF JCAR CONSUMER PROTECTION
PART 209 PROPOSED REGULATION Contents Section No. Subject 209.1 209. 3 Applicability. Definitions. 209. 5 Documentary requirements for air travel packages. 209. 7 Liability of the tour operator for denied
More informationSuggestions for a Revision of Reg 261/2004 Michael Wukoschitz, Austria
Suggestions for a Revision of Reg 261/2004 Michael Wukoschitz, Austria 1) Delay 1.1) Definition: While Reg 181/2010 on passenger rights in bus and coach transport defines delay as the difference between
More informationP7_TA(2014)0092 Compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights ***I
P7_TA(2014)0092 Compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights ***I European Parliament legislative resolution of 5 February 2014
More informationBas Jacob Adriaan Krijgsman v Surinaamse Luchtvaart Maatschappij NV (Case C-302/16)
Bas Jacob Adriaan Krijgsman v Surinaamse Luchtvaart Maatschappij NV (Case C-302/16) 1 The present request for a preliminary ruling concerns the interpretation of Article 5(1)(c) of Regulation (EC) No 261/2004
More informationDecision Strategic Plan Commission Paper 5/ th May 2017
Decision Strategic Plan 2017-2019 Commission Paper 5/2017 5 th May 2017 Commission for Aviation Regulation 3 rd Floor, Alexandra House Earlsfort Terrace Dublin 2 Ireland Tel: +353 1 6611700 Fax: +353 1
More informationEVALUATION ROADMAP. A. Purpose
TITLE OF THE EVALUATION/FC LEAD DG RESPONSIBLE UNIT TYPE OF EVALUATION EVALUATION ROADMAP Evaluation of the Regulation (EC) No 1008/2008 on common rules for the operation of air services in the Community
More informationFlight Regularity Administrative Regulations
Flight Regularity Administrative Regulations (Ministry of Transport 2016 #56) As of March 24, 2016, the Flight Regularity Administrative Regulations has been approved on the 6 th ministerial meeting. It
More information2013 ANNUAL REPORT AIRLINE CUSTOMER ADVOCATE 1 JANUARY - 31 DECEMBER. airlinecustomeradvocate.com.au
AIRLINE CUSTOMER ADVOCATE 2013 ANNUAL REPORT 1 JANUARY - 31 DECEMBER This Annual Report contains details about the total number of Eligible Complaints received and finalised by the Airline Customer Advocate,
More informationCOMMUNICATION FROM THE COMMISSION TO THE COUNCIL
EUROPEAN COMMISSION Brussels, 14.10.2016 COM(2016) 652 final COMMUNICATION FROM THE COMMISSION TO THE COUNCIL European Development Fund (EDF): forecasts of commitments, payments and contributions from
More informationOfficial Journal of the European Union L 46/1. (Acts whose publication is obligatory)
17.2.2004 Official Journal of the European Union L 46/1 I (Acts whose publication is obligatory) REGULATION (EC) No 261/2004 OF THE EUROPEAN PARLIAMT AND OF THE COUNCIL of 11 February 2004 establishing
More information1 January-31December. Annual Report
1 January-31December Annual Report This Annual Report contains details about the total number of Eligible Complaints received and finalised by the Airline Customer Advocate, the number of Eligible Complaints
More informationYour essential guide to air travel
Your essential guide to air travel This publication is available in other formats on request. Contact the Consumer Council 0800 121 6022 or info@consumercouncil.org.uk There is also an air travel podcast
More informationPRESS RELEASE No. 24 of February 3, 2014 Tourism December and the Year 2013
ROMANIA Press Office 16, Libertăţii Avenue, Sector 5, Bucharest Tel/Fax: 318 18 69; Fax 312 48 75 e-mail: romstat@insse.ro; biroupresa@insse.ro PRESS RELEASE No. 24 of February 3, 2014 Tourism and the
More informationREVISION OF REG. 1371/2007 ON RAIL PASSENGERS RIGHTS AND OBLIGATIONS: THE POSITION OF PUBLIC TRANSPORT OPERATORS AND ORGANISING AUTHORITIES
NOVEMBER 2017 REVISION OF REG. 1371/2007 ON RAIL PASSENGERS RIGHTS AND OBLIGATIONS: THE POSITION OF PUBLIC TRANSPORT OPERATORS AND ORGANISING AUTHORITIES In the European Union, UITP brings together more
More informationRegional cykelstrategi. David Schubert Project Manager County Administrative Board of Stockholm, Sweden
Regional cykelstrategi David Schubert Project Manager County Administrative Board of Stockholm, Sweden Territorial marketing: initiatives of the City of Stockholm in order to improve the connectivity to
More informationAPRA RECCOMENDATIONS ON
APRA RECCOMENDATIONS ON Interpretative Guidelines on Regulation (EC) No 261/2004 of the European Parliament and of the Council establishing common rules on compensation and assistance to passengers in
More informationConsumer complaints handling and ADR: CAA policy statement and notice of approval criteria for applicant ADR bodies CAP 1286
Consumer complaints handling and ADR: CAA policy statement and notice of approval criteria for applicant ADR bodies CAP 1286 Contents Published by the Civil Aviation Authority, 2016 Civil Aviation Authority,
More informationAir Law, Regulation and Compliance Management
Air Law, Regulation and Compliance Management Course designed for: the Istanbul Technical University & the Turkish Aviation Academy To be offered in February 2015 Organised by: the McGill University Institute
More informationCOMMUNICATION FROM THE COMMISSION
EUROPEAN COMMISSION Brussels, 3.7.2015 C(2015) 4089 final COMMUNICATION FROM THE COMMISSION Interpretative Guidelines on Regulation (EC) No 1371/2007 of the European Parliament and of the Council on rail
More informationEuropean General Aviation Conference Schonhagen Airport. Martin Robinson CEO AOPA UK Deputy Vice President IAOPA Europe Berlin 15 th May 2006
European General Aviation Conference Schonhagen Airport Martin Robinson CEO AOPA UK Deputy Vice President IAOPA Europe Berlin 15 th May 2006 Content What is General Aviation & Aerial Work Operations? Who
More informationAn overview of Tallinn tourism trends
An overview of Tallinn tourism trends August 2015 The data is collected from Statistics Estonia, Tallinn Airport and Port of Tallinn. In August 2015, 179,338 stayed overnight in Tallinn s accommodation
More informationNO COMPENSATION PAYMENTS PURSUANT TO REGULATION (EC) No. 261/2004 IN CASE OF STRIKES?
[2012] T RAVEL L AW Q UARTERLY 275 NO COMPENSATION PAYMENTS PURSUANT TO REGULATION (EC) No. 261/2004 IN CASE OF STRIKES? Katharina-Sarah Meigel & Ulrich Steppler In this article the authors provide hope,
More informationJOINT AUTHORITIES FOR RULEMAKING OF UNMANNED SYSTEMS. Mike Lissone Secretary General JARUS
JOINT AUTHORITIES FOR RULEMAKING OF UNMANNED SYSTEMS Mike Lissone Secretary General JARUS 1 AGENDA General Presentation Ongoing activities JARUS Structure Recent key deliverables: SORA Way Forward 2 GENERAL:
More informationThe Regulation Works! An analysis of the Impact Assessment On Proposal for the Amendment of Regulation 261/2004 on Air Passengers Rights
The Regulation Works! An analysis of the Impact Assessment On Proposal for the Amendment of Regulation 261/2004 on Air Passengers Rights Contact: Patrick Gibbels, APRA Secretary General, Clos du Parnasse
More informationAVIATION REGULATORY AND POLICY
NOVEMBER In this issue: Aviation Regulatory and Policy... 1 Antitrust and Competition... 2 Air Travel - Passengers Rights... 3 International Trade - Brexit... 3 Public Consultations and Events... 4 K&L
More informationCOMMISSION STAFF WORKING DOCUMENT IMPACT ASSESSMENT. Accompanying the document
EUROPEAN COMMISSION Brussels, 13.3.2013 SWD(2013) 62 final COMMISSION STAFF WORKING DOCUMENT IMPACT ASSESSMENT Accompanying the document Proposal for a regulation of the European Parliament and of the
More informationProposal for a COUNCIL DECISION
EUROPEAN COMMISSION Brussels, 22.9.2016 COM(2016) 621 final 2016/0301 (NLE) Proposal for a COUNCIL DECISION on the position to be taken by the European Union within the EU-ICAO Joint Committee on the Decision
More informationThe SES Performance Scheme. ICAO Regional Performance Framework Workshop Bishkek, Kyrgyzstan May 2013
The SES Performance Scheme ICAO Regional Performance Framework Workshop Bishkek, Kyrgyzstan 21-23 May 2013 1 EU s Single Aviation Market Before 1992: fragmented national markets based on restrictive bilateral
More informationAviation Law. Michael J. Holland. Condon & Forsyth LLP -- ALL RIGHTS RESERVED
2018 Aviation Law Michael J. Holland Condon & Forsyth LLP -- ALL RIGHTS RESERVED The Warsaw Convention (1929) and The Montreal Convention (1999) Legal Regime Applicable to Air Carrier Liability for International
More informationMANUAL FREEDOM OF INFORMATION ACTS 1997 TO 2003
MANUAL FREEDOM OF INFORMATION ACTS 1997 TO 2003 May 2013 Commission for Aviation Regulation 3 rd Floor, Alexandra House Earlsfort Terrace Dublin 2 Ireland Tel: +353 1 6611700 Fax: +353 1 6611269 E-mail
More information