We delight your passengers! Rail Gourmet España, S.A. Corporate Company Presentation
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1 We delight your passengers! Rail Gourmet España, S.A. Corporate Company Presentation A member of Compass Group PLC
2 Compass Group World's largest foodservice company. 400,000 employees. +50 years of experience Working in more than 96 countries Annual Revenues in excess of 10bn Turnover: Million vending machines
3 Compass Group - our family Michael J. Bailey Group Chief Executive Office Andy Martin Group Finance Director Clive Grundy Group HR Director Chris Bucknall CEO Commercial Services & Selecta Andrew Lynch CEO SSP Gary Green CEO North America Antoine Cau CEO Western Division Don Davenport CEO UK & Ireland Miguel Ramis CEO Europe & South America Peter Harris CEO ESS, Mid East & Africa Alain Dupuis CEO Eastern Division USA France UK South America South Africa Asia Pacific Canada Italy Ireland Spain Israel Japan Switzerland Belgium Luxembourg Croatia Morocco Polynesia Northern Europe Germany Romania, Greece, Hungary, Austria, Portugal, Malta Corsica, Slovenia, Czechia, Slovakia Eurest Inflight Middle East India Turkey Russia STATUS: January 2004 Rail Gourmet
4 Compass Group :
5 Compass Group Holding Spain 06/2004
6 Compass Group Spain Distribution 06/2004
7 Compass Group Holding Spain Key Figures restaurants vending machines served planes(15 Airports) served ships(5 Ports) served trains (AVE + Talgo) 60 unities management (concessions & retail) 06/2004
8 Rail Gourmet Our organisation CEO & President Edy Fischer Spain Anders Liestam United Kingdom Kim Bircham Benelux J.P. Van Avermaet (1) Northern Europe Frank Werup China Sydney Tang (2) RG Espana SA RG UK Ltd. RG Belgium NV RG Sverige AB RG Waterloo Int'l Ltd. RG Brussels South NV RGT Norge AS Railrest Avecra OY Finance / CFO Rolf Streuli Human Resources Sandra Bernacchia Commercial Antonio Persson (1) Shared function with Compass Group Belgilux (2) Chief Representative Rail Gourmet for China and iterim Managing Director Shanghai Rail Gourmet
9 Donde Rail Gourmet está Rail companies Gourmet 2 Helsinki Oslo 1 3 Stockholm 4 4 London 5 Brussels Paris 6 7 Zurich 8 Madrid Togservice Norway (JV with Umoe Catering) Avecra (JV with VR) Rail Gourmet Sweden Momentum (JV Cremonini / Compass Group) Rail Gourmet UK Rail Gourmet Belgium Rail Gourmet Brussels South Railrest (JV with Cremonini) Le Shuttle (Compass France & UK) Rail Gourmet Holding (Corporate Office) Rail Gourmet Spain 9 9 Shanghai 9 Shanghai Rail Gourmet (JV with SRA) Rail Gourmet operations Other Compass Group rail catering operations
10 Rail Gourmet Our Clients 2 Finland Norway 1 3 Norway Sweden UK 4 5 Belgium Spain 6 7 China 7
11 General Chart. Rail Gourmet Spain. Anders Liestam General Manager Paulina Viguera Q project Leader Enviromental & Hygiene Issues Antonio Méndez Roberto Real Marcos Ramos Mirella Domingo HR & QUALITY FINANCE CATERING SERVICE ON BOARD
12 Rail Gourmet Spain MISSION ( Our core Business ) Our mission is production, assembly and distribution of food and beverages to ALTA VELOCIDAD RENFE, as well as Service on Board for their passengers. VISION ( Where do we want to be? ) We want to be, now and in the future, the preferred Service Partner for ALTA VELOCIDAD RENFE operations including, Quality Products and Services at Competitive prices. Staff sharing and participating not only in the philosophy of fulfilling customers needs and requirements, but also our Quality and Environmental Management Policy. AndersLiestam Director General
13 Rail Gourmet Spain History 1992: AVE Spain Contract.( Responsible for the On -Board service, logistics and at seat Catering Madrid-Sevilla) 1996: Talgo 200 tender won 1998: Contract renewal Talgo. Quality ISO-9002 Certification (Service on Board) 2003: AVE Spain ( On board service, logistics and at seat Catering Madrid- Zaragoza-Lérida). Quality Enviromental Certification ISO (Catering Unit ). Our Catering unit builts in Madrid supplies all the services concepts: Stewardess Training Center, Catering Production, Logistics,Administration & Human Resources. Rail Gourmet Spain is also responsible for the VIP Passengers lounges based in Madrid and Sevilla train stations.
14 RG Spain: The value chain PRODUCTION LOGISTICS ON BOARD SERVICE All those activities are involved in customer care in relation to or during the train journey BEFORE JOURNEY Passenger lounges Preparing and loading food, drink and equipment. Support and greeting embarking passengers. DURING JOURNEY Serving food and drink Sales on board Providing information Personal attention AFTER JOURNEY Unloading catering and equipment Washing and sanitizing equipment. Support and farewell to disembarking passengers.
15 Rail Gourmet Spain 2003/2004 Catering and Service On-board services Turnover 30 Million 650 employees served trains a year (AVE + Talgo 200) served customers a year on-board services a year Quality ISO-9001:2000 Certification Quality Enviromental Certification ISO 14001: /2004
16 Rail Gourmet Spain Staff distribution 650 employees ( 650 employees ( June 2004) 67% Service on board CATERING MANAGEMENT Purchase ADM. & HR 28% 2,3% 1,20% 1,50%
17 Customer Satisfaction Survey Customer Satisfaction survey (May/Aug 03) AV - RENFE AVE LONG DISTANCE: 67% * AVE satisfied, L28% o n g Dvery i s t asatisfied n c e (winter survey) * AVE s h u t t l e 83,3 % 78% satisfied, 13% very satisfied (summer survey) * TALGO ,2 % TALGO % satisfied, 21% very satisfied (winter survey) 78% satisfied, * 90 % 7% very satisfied (summer satisfied) Satisfied AVE SHUTTLE 66% satisfied, 27% very satisfied (winter survey) 76% satisfied, 14% very satisfied (summer survey)
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