PRE-EVENT DAY (25 th June La Quinta Hotel Bar Area. Courtesy of the Event Host. DAY 1 (26 June 2018) Sessions Open EXCLUSIVELY to Airlines

Transcription

1 PRE-EVENT DAY (25 th June 2018) WELCOME La Quinta Hotel Bar Area Courtesy of the Event Host DAY 1 (26 June 2018) Sessions Open EXCLUSIVELY to Airlines Welcome and Introduction Welcome to United Airlines Brett Hart, Executive Vice President, CAO and General Counsel, United Airlines Welcome to Chicago Reconciliation of Loyalty Programs Ibrahim Bsaiso, PM Travel and Transport Payment Solutions, IATA Effective Collaboration: The Key to Reduce Loyalty Fraud Jacqueline Dzeyk, Manager, Loyalty, Star Alliance Countering Frequent Flyer Fraud at United Ben Keenan, Security Threat Management, United Airlines Networking Break Sponsored by Social Engineering & Fraud Fotis Fotogiannopoulos, Loyalty Fraud Officer, Aegean Airlines

2 Networking Lunch Sponsored by Evolution of Aviation Security Challenges Rich Davis, Managing Director, Corporate Security, United Airlines Artifical Intelligence and Fraud Prevention/ Cybersecurity Sarah Rajkumar, Fraud Prevention Manager, Etihad Aviation Group Networking Break Sponsored by The Faces of Loyalty Fraud Michele Hampton, Supervisor, Corporate Security- Loyalty Fraud, American Airlines Sale/ Barters and your Programs Terms and Conditons Linda Scammel, Senior Loyalty Fraud Investigator, American Airlines Compromised Accounts and the Sale/ Compromise crossover Jennifer Tucker, Senior Loyalty Fraud Investigator, American Airlines Wrap-up of the day WILLIS TOWER SKYDECK TOUR Courtesy of Our Host

3 DAY 2 (27June 2018) Sessions Open EXCLUSIVELY to Airlines Welcome Remarks Security Briefing Impact of Partnerships in the Loyalty Programs Fraud Moderator: Panellists: Sarah Rajkumar, Fraud Prevention Manager, Etihad Aviation Group Annette Matthews, Senior Fraud Investigator, British Airways Irving Yañez Barahona, FFP Operations Manager, Copa Airlines Michelle Hampton, Supervisor- Loyalty Fraud, American Airlines Jiajing Pan, Sales Revenue Supervisor, Hainan Airlines Working with Law Enforcement Joseph Kefer, Special Agent, Investigative Tactics and Techniques in Support of Law Enforcement, United States Secret Service Networking Break Sponsored by Identity Theft: How and Why it happens Sarah Rajkumar, Fraud Prevention Manager, Etihad Aviation Group Pre-emptive Identification of Potential Ghost Accounts Dhanesh Singh, Business Analyst, JetPrivilege Vipin Vasantraj, Business Analyst, JetPrivilege Networking Lunch Sponsored by

4 Personal Identifiable Information (PII) and GDPR Annette Matthews, Senior Fraud Investigator, British Airways Hidden Cities and Ancillary Loyalty Fraud Marquis O. Robinson, Senior Fraud Investigator, American Airlines Legal Actions Resulting From Account Closures Michele Hampton, Supervisor, Corporate Security- Loyalty Fraud, American Airlines Networking Break Sponsored by Tips for Developing Continuous Monitoring Fraud Analytics that Leverage Operational Data John Enders, Manager- Global Investigations and Security Analytics, United Airlines Fraud Case in Latin America- Catching the King of Miles Fraudster Alex Mendoza, Administrator, LifeMiles-Avianca Wrap-up and Closing Remarks See next page for DAY 3 (28 June 2018) Agenda

5 DAY 3 (28 June 2018) Sessions Open EXCLUSIVELY to Airlines EXCEPT the FFP Advisory Forum Beginner & Intermediate Levels Advanced & Senior Levels Airline Beginner & Intermediate Fraud Analysts FFP Fraud Prevention Advisory Forum Airline Senior Fraud Investigators and *IATA Certification of Attendance Networking break sponsored by (Cont d) FFP Fraud Prevention Advisory Forum (Cont d) Visit United Operations Center Networking lunch sponsored by Visit United Operations Center End of the Day 3 Airline Senior Fraud Investigators only *IATA Certification of Attendance