Cabin Crew Fatigue Management

Transcription

1 Cabin Crew Fatigue Management Nov 29, 2017 Jenny Yoo(Kyung In Yoo)D.Sc ICAO ICSG Safety Group Member, IBRACE Board Member Prof. Kwangju Women s University

2 Evolution of Name: Sky girl, Air hostess, Steward/Stewardess Flight attendant Cabin crew member Cabin Crew Member Definition Source: CATHAY PACIFIC

3 - Annex 6 A crew member who performs, in the interest of safety of passengers, duties assigned by the operator or the pilot-in-command of the aircraft, but who shall not act as a flight crew member. - Korea Aviation Safety Act A person who performs duties on board an aircraft for the safety of passengers such as evacuating the passengers in an emergency. Cabin Crew Member Definition -2-

4 Aircraft Accident & Pax Safety - Aircraft Accidents Passenger Safety Main Factors: Crash Protection, Rapid Evacuation & Survival - Most aircraft accidents Immediately accompanied by post crash fires Cabin Crew Competence

5 Cabin Crew Safety Performance Why Important?? 15 January 2009 US Airways Airbus A320 Ditched on the Hudson River Contributing to the survivability of the accident: The performance of the cabin crewmembers while expediting the evacuation of the airplane. (NTSB)

6 Cabin Crew Safety Duties Other than routine safety duties, Aviation security First aid Decompression Turbulence In-flight fire Require Cabin Crew s Optimal Mental & Physical Conditions Protection of Pax Safety

7 Hazards/Threats to Cabin Crew Safety Performance Biggest Safety Hazards/Threats Fatigue physiological state of reduced mental or physical performance capability, impairing a crew member s alertness & ability to perform safety duties (Annex 6)

8 Source: Australian CASA

9 Cabin Crew Fatigue Effect -2-

10 Cabin Crew Fatigue Effect Failed to change door slide modes SLIDE INFLATION

11 Cabin Crew Fatigue Effect -4- Three people were injured on a flight out of Bradley when an unsecured beverage cart struck them during takeoff (April 19, 2016).

12 Cabin Crew Fatigue Effect -5- A fully stocked, 300 lbs, beverage cart broke loose and hit a passenger in the head, caused a traumatic brain injury (June 16, 2017).

13 Cabin Crew Fatigue Reporting NASA ASRS: Reports related to fatigue have increased substantially. Cabin crew fatigue may be occurring more frequently and warrant more attention. Fatigue afacwa.org

14 collective-evolution.com Fatigue Causes -1- No/Missing Break/Meal Source: NetJets Europe

15 Fatigue Causes -2- Source: FAA

16 Conclusions -1- In case of an aircraft accident, passenger survivability depends on competent cabin crew members safety performance; Biggest threat: cabin crew fatigue leading to lack of situational awareness and wrong decision makings; Flight duty hour limits & rest time need to be reviewed in line with for flight crew members; Flight schedules need to reflect the effect of crossing over different time zones, etc. in consideration of circadian factors;

17 Conclusions -2- Air carrier cabin crew management policy needs to ensure strong support for cabin crew members safety/security related actions in-flight; Enhance cabin crew safety and security training to promptly recognize acts of unlawful interference and take appropriate actions; Enhance cabin crew safety training in association with the effect of fatigue on cabin safety for cabin crew selffatigue management; Encourage cabin crew members to voluntarily report fatigue related incidents for data collection and risk management.

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