1 DOMESTIC TARIFF Revision 04 Page 1 DOMESTIC TARIFF RULES, RATES AND CHARGES APPLICABLE TO TRANSPORTATION OF PASSENGERS AND BAGGAGE OR GOODS BETWEEN POINTS IN CANADA ISSUED BY Frank Kelner CEO 1480 Walsh St W Thunder Bay, ON
2 North Star Air Ltd. CTA(A) No. 4 DOMESTIC TARIFF Revision 04 Page 2 CHECK SHEET Original and revised pages as named below, contain all changes from the original tariff, effective as of the date shown thereon: Page Number Page Number Number of Revision Number of Revision Original March 24, 2017 March 27, 2017
3 DOMESTIC TARIFF Original Page 3 TABLE OF CONTENTS Rule No. Page No. Acceptance of Baggage or Goods 8 13 Application of Tariff 2 6 Cancellation Charges Carriage of Persons with Disabilities 7 10 Acceptance for Carriage 10 Acceptance of Declaration of Self-reliance 10 Acceptance of Mobility Aids 10 Acceptance of Service Animals 11 Accessible Seating 11 Liability of Carrier Respecting Mobility Aids 13 Services to be Provided 12 Check Sheet - 2 Computation of Charges 5 7 Conditions of Carriage 6 8 Acceptance of Children 8 Exemption from Liability 9 Medical Clearance 9 Refusal to Transport 9 Schedules/Delays 10 Space and Weight Limitations 10 Currency 3 6 Definitions 1 5 Denied Boarding Compensation Explanation of Abbreviations, Reference Marks and Symbols - 4 Limitation of Liability Baggage Limitation of Liability Goods Limitation of Liability Passengers Mileage Determination 4 6 Passenger Re-Routing Payment Requirements Refunds 9 14 Substitution of Aircraft Tickets TABLES TABLE A Point to Point Rates - 21 TABLE A1 Fare Information TABLE B Aircraft Type - Rates per Mile and per Hour - 23 and Minimum Charge TABLE B1 Landing Charges - 24 TABLE B2 Layover Charges - 25 TABLE C List of Scheduled Points - 26
4 DOMESTIC TARIFF Original Page 4 EXPLANATION OF ABBREVIATIONS, REFERENCE MARKS AND SYMBOLS CTA... Canadian Transportation Agency Cont'd... Continued No.... Number $... Dollar(s) [R]... Denotes reductions [A]... Denotes increases [C]... Denotes changes which result in neither increases or reductions [X]... Denotes cancellation [N]... Denotes addition CAD... Canadian N/A... Not Applicable
5 DOMESTIC TARIFF Original Page 6 RULE 1. DEFINITIONS In this tariff, the following words shall have meanings set out below: "Baggage" means luggage or such articles, effects or other personal property of a passenger or passengers as are necessary or appropriate for wear, use, comfort or convenience in connection with the flight. "Canada" means the ten provinces of Canada, the Yukon Territory, the Districts and Islands comprising the Northwest Territories of Canada and Nunavut. "Carrier" means the air carrier issuing the tickets or any carrier that carries or undertakes to carry the passenger and/or his baggage thereunder or performs or undertakes to perform any other services related to such air carriage. "Live Flight" means the movement of an aircraft with payload from the point of take-off to the first point of landing thereafter (intermediate technical or fuel stops excepted). "Charterer" means a person, firm, corporation, association, partnership, or other legal entity who contracts for the transportation of passengers and baggage, or goods and/or property from a specified origin to a specified destination, for a particular itinerary, agreed upon in advance. "Destination" means the point to which the passengers or goods to be transported on a flight are bound. "Ferry Flight" means the movement of an aircraft without payload to position the aircraft to perform a flight or upon completion of a flight to position the aircraft to a point required by the carrier. "Goods" means anything that can be transported by air including animals. "Origin" means the point from which a flight commences with payload to be transported. "Passenger" means a person, other than a member of the air crew who uses the air carrier s domestic service by boarding the air carrier s aircraft pursuant to a valid contract. "Traffic" means any passengers or goods that are transported by air.
6 DOMESTIC TARIFF Original Page 6 RULE 2. APPLICATION OF TARIFF (1) This tariff is applicable to the transportation of passengers and their baggage or goods using aircraft marketed and/or operated by North Star Air Ltd. (2) An air service will be furnished under the terms of this tariff only after an appropriate written air transportation contract, in the form prescribed by North Star Air Ltd., is executed by the charterer and the carrier. (3) Air transportation shall be subject to the rules, rates and charges published or referred to in this tariff in effect, by virtue of the effective date on each page, on the date of signing of the air transportation contract. (4) The contents of this tariff shall form part of the air transportation contract between the carrier and the charterer and in the event of any conflict between this tariff and the contract this tariff shall prevail. RULE 3. CURRENCY Rates and charges are published in the lawful currency of Canada. Where payment is made in any currency other than Canadian, such payment shall be the equivalent of the Canadian dollar amounts published in this tariff on the basis of local banker's rates of exchange as calculated on the date of signing the air transportation contract. RULE 4. MILEAGE DETERMINATION For the purpose of computing rates and charges herein, the mileage to be used, including both live and ferry (if any) mileage, will be the shortest mileage covering the actual airport to airport great circle distance of the agreed flight or flights, using the following sources in the order listed below: (1) Flite Star commercial flight planning software. (2) Air Distance Manual, published jointly by International Air Transport Association and International Aeradio Limited. (3) IATA Mileage Manual, published by the International Air Transport Association. (4) Skyline (Skyres) Aviation Software. RULE 5. COMPUTATION OF CHARGES
7 DOMESTIC TARIFF Revision 01 Page 7 The total price payable by the party contracting for the use of an aircraft shall be the following: (1) An amount determined by multiplying the distance travelled by the aircraft determined in accordance with Rule 4 herein, times the applicable air transportation rate per mile, shown in Table "B", or, where distances cannot be measured, the rate per hour or fraction thereof of the flight(s), times the applicable rate per hour shown in Table "B", provided that the charge for the flight shall not be lower than the minimum charge per flight shown in Table "B". (2) An amount obtained by multiplying the distance of the ferry flight(s), if any, determined in accordance with Rule 4 herein times the applicable ferry rate per mile shown in Table "B", or, where distances cannot be measured, times the applicable ferry rate per hour shown in Table "B", provided that the charge per ferry flight shall not be lower than the minimum charge indicated in Table "B", or (3) Point to Point Rates as published in Table "A". (4) Fuel and/or oil consumed in the performance of a contract shall be charged in the amount by which the cost per litre to the carrier in Canadian currency exceeds $0.95. (5) Due to the inability to foresee actual cost, the following charges will be established at the time that the contract is signed: (a) (b) (c) (d) (e) (f) Loading/unloading of the aircraft. Charges for goods carried outside the aircraft. All charges or expenses incurred by the carrier to cover the cost of accommodation, meals and ground transportation for the air crew whenever the nature of the service to be provided requires said air crew to live away from the place at which it is normally based. Charges for storage. The actual cost of all passenger and/or goods handling charges incurred by the carrier at an airport other than the carrier's base. The actual cost of any special or accessorial services performed or provided on request.
8 DOMESTIC TARIFF Original Page 8 (6) Layover charges, if any, as set forth in Table "B2", will be assessed by the carrier for holding the aircraft on request at any point on the route in excess of the free waiting time. (7) Landing charges as per Table "B1". (8) Taxiing charges, if any, for the time required to transport passengers and baggage or goods by taxiing from point to point on the surface calculated by multiplying the time required by the rates and charges per hour shown in Table "B". (9) Valuation charges, if any, in accordance with Rule 11 and Rule 12. (10) Additional fees, as quoted on an individual basis, may be charged for unusual circumstances such as, but not limited to, gravel runways, ice strips, ramp fees, etc. RULE 6. CONDITIONS OF CARRIAGE (A) Acceptance of Children (1) Children under 12 years of age are accepted for transportation when accompanied on the same flight and in the same compartment by a passenger at least 16 years of age. (2) Ages 8 to 11 inclusive will be carried unaccompanied on flights providing: the child is brought to the airport by a parent or responsible adult; the child has satisfactory evidence establishing his/her age on the date of commencement of carriage; the child possesses written information showing the name and address of the responsible adult meeting the child at destination; and prior to releasing custody of an unaccompanied child, the agent will obtain positive identification of the responsible party meeting the child and the signature of the said party. (3) The carrier will not assume any financial or guardianship responsibility for unaccompanied children beyond those applicable to an adult passenger.
9 DOMESTIC TARIFF Revision 01 Page 9 (B) Exemption from Liability Subject to the limits of liability contained in this tariff the carrier will be exempted from liability due to any failure to perform any of its obligations under the carrier's charter agreement arising from: (1) Labour disputes or strikes, whether of the carrier's employees or of others upon whom the carrier relies for the fulfilment of the flight agreement, and; (2) "Force Majeure", or any other causes not attributable to the wilful misconduct of the carrier including accidents to, or failure of aircraft or any part thereof, of any machinery or apparatus used in connection therewith. Refusal of a Government or public body, on what ever grounds, to grant the carrier any clearance, licence, right or other permission necessary for the performance of the carrier's operation is deemed to be included in the term "Force Majeure". Provided, always, that in the event of such failure, the carrier will use its best efforts to fulfil its obligations including the provision of alternate means of transport. (C) Medical Clearance The carrier reserves the right to require a medical clearance if travel involves any unusual risk or hazard to the passenger or to other persons (including, in cases of pregnant passengers, unborn children). (D) Refusal to Transport (1) The carrier will refuse passage to any person when: Such action is necessary for reasons of safety; Such action is necessary to prevent violation of any applicable law, regulation or order of any country or possession to be flown over. (2) The carrier will refuse to transport, or will remove at any point, any passenger whose actions or inactions prove to the carrier that his/her mental or physical condition is such as to render him/her incapable of caring for himself/herself without assistance, unless he/she is accompanied by an attendant who will be responsible for caring for him/her en route and, with the care of such an attendant, he/she will not require attention or assistance from employees of the carrier beyond the services normally provided by the carrier.
10 DOMESTIC TARIFF Original Page 10 (E) Space and Weight Limitations Passengers and baggage or goods will be carried within space and weight limitations of the aircraft. (F) Schedules/delays The carrier shall use its best efforts to carry the passengers and baggage with reasonable dispatch. Times shown in charter contracts, passenger tickets or elsewhere are not guaranteed and form no part of the charter contract. Flight times are subject to change without notice. RULE 7. CARRIAGE OF PERSONS WITH DISABILITIES (A) Acceptance for Carriage The carrier will make its best effort to accommodate passengers with disabilities including their service animals or other mobility aids on the same flight; however, certain mobility aids, for example rigid frame wheelchairs or electric wheelchairs, may not be able to be accommodated due to space and/or design limitations of the aircraft. (B) Acceptance of Declaration of Self-reliance Except for safety-related matters governed by Transport Canada, the carrier will accept the determination made by or on behalf of a person with a disability that the person is self-reliant and does not require services of a personal nature during a flight, such as assistance with eating, personal hygiene, using washroom facilities or taking medication. (C) Acceptance of Mobility Aids (1) The carrier will carry as priority baggage, in the cabin where possible, the following mobility aids: (a) (b) (c) (d) a wheelchair (except when aircraft design does not permit carriage of the mobility aid); a walker (except when aircraft design does not permit carriage of the mobility aid), a cane, crutches or braces; a device to facilitate communication; and/or any prosthesis or small medical device.
11 DOMESTIC TARIFF Revision 01 Page 11 Where possible, the carrier will allow persons with disabilities to retain any items outlined in b), c), or d) at their seat. (2) Where the aircraft design does not permit the carriage of the aid, the carrier will advise the person with a disability of alternate transportation arrangements that the person may make to transport the aid, or to travel with the aid. (3) Providing the aircraft can carry the aid, the carrier will: (a) (b) disassemble and package, where necessary, the aid for transportation and assemble the aid upon arrival; and return the aid promptly upon arrival. (4) Where the facilities, the tarmac, and the weather conditions permit, the carrier will allow a manually-operated wheelchair to be used to reach: (a) (b) (c) the boarding gate; the stairs of the aircraft; or the door of the aircraft (for aircraft accessible via a boarding system). (D) Acceptance of Service Animals The carrier will accept for transportation, a service animal required to assist a person with a disability provided the animal is properly harnessed and certified in writing, as being trained by a professional service animal institution. The carrier will permit the service animal to accompany the person with a disability on-board and to remain on the floor at the passenger s seat or, where there is insufficient floor space at the passenger s seat, to remain on the floor in an area where the person can still exercise control over the animal. The carrier will avoid separating persons with disabilities from their service animal. (E) Accessible Seating The carrier will provide the person with a disability with the most accessible seat on the aircraft. The carrier will consult the person to determine which seat is the most accessible to meet specific disability-related needs.
12 DOMESTIC TARIFF Revision 04 Page 12 (F) Services to be Provided At time of reservation When a person identifies himself/herself as a person with a disability, the carrier will: (1) describe the type of equipment and services available to accommodate persons with disabilities; (2) discuss both the level of accessibility and the limitations of the aircraft, the tarmac, the facilities and the availability of boarding equipment for the available services to accommodate that person s disability-related needs; and (3) note, and offer to confirm in writing, services to be provided as soon as possible after the reservation has been made and before the flight. At the time of travel (1) Where a request for a service is made in advance of travel, the assistance provided by the carrier will include: (a) (b) (c) (d) (e) (f) (g) (h) (i) (j) assistance at check-in; assistance to reach the boarding area; assistance to board and deplane; assistance with baggage; assistance to transfer to/from a mobility aid; assistance to transfer to/from a passenger seat; inquiring, from time to time after check-in, about the needs of a person who is not independently mobile and attending to those needs when the services required are usually provided by the carrier; limited assistance with beverages and snacks such as opening packages and identifying items; assistance to proceed to the general public area or to a representative of another carrier; any additional service to accommodate a person s disabilityrelated needs. (2) If the request for these services is not made in advance of travel, the carrier will make every effort to provide the service. When boarding and deplaning
13 DOMESTIC TARIFF Original Page 13 The carrier will board and deplane persons with disabilities using specialized equipment whenever possible. As a last recourse, a person may be carried by hand to enplane and deplane if the following applies: (1) restrictions inherent to the aircraft or the tarmac prevent the use of any other boarding/deplaning method; (2) the person agrees to be hand-carried; and (3) this can be done safely. (G) Liability of Carrier Respecting Mobility Aids Where a carrier has transported a person s mobility aid, and the aid is damaged during flight or is unavailable at destination, the carrier will: (1) provide the person with a suitable replacement aid; (2) if the carrier cannot promptly provide a suitable replacement aid, assist the person in finding a suitable temporary replacement; and (3) if a suitable replacement aid is not available within a reasonable amount of time, make every effort to find, with the person, an equitable resolution to the situation. RULE 8. ACCEPTANCE OF BAGGAGE OR GOODS (1) All baggage or goods presented for transportation is/are subject to inspection by the carrier. (2) Articles of baggage or goods will not be carried when such articles are likely to endanger the aircraft, persons or property, are likely to be damaged by air carriage, are unsuitably packed, or the carriage of which would violate any applicable Canadian laws, regulations, or orders. (3) If the weight, size or character of baggage or goods renders such baggage or goods unsuitable for carriage on the aircraft, the carrier, prior to departure of the flight, will refuse to carry such baggage or goods or any part thereof. The following articles will be carried only with prior consent of the carrier:
14 DOMESTIC TARIFF Original Page 14 (a) Firearms of any description. Firearms for sport purposes may be carried as baggage provided the passenger possesses the required permit/licence and, provided that such firearms are disassembled or packed in a suitable case. The provisions of this subparagraph do not apply to Peace Officers' prescribed sidearms or other similar weapons. (b) (c) Explosives, munitions, corrosives and articles which easily ignite. (*) Pets including, dogs, cats and birds, when properly crated in sturdy and secure leakproof containers and accompanied by valid health certificates or other documents where these are required. Such pets and animals may be carried in the cargo compartment of the aircraft. Each animal kennel is subject to a $75.00 (tax inclusive) fee. Kennel may weight no more than 80lbs (animals included). In the case where the animal is not met upon arrival it will be returned to sender and a $ charge will apply. (*) Not applicable to service animals. Animals (with the exception of Service Animals) are not permitted onboard flights operated or marketed as part of North Star Air s scheduled flight service. RULE 9. REFUNDS (1) Application for refund shall be made to the carrier or its duly authorized Agent. (2) If a portion of the agreed transportation has been completed, refund will be the difference between the fare (if permitted by the fare type), rate or charge paid and the fare, rate or charge applicable to that portion of the agreed transportation completed, less any applicable cancellation charges, as specified in this tariff. RULE 10. LIMITATION OF LIABILITY PASSENGERS (1) The liability of the carrier in respect of the death of, or injury to, a passenger is limited to the sum of $300, (2) In no cases shall the carrier s liability exceed the actual loss suffered by the passenger. All claims are subject to proof of amount of loss. (3) The carrier is not liable: (a) In the case of any passenger whose age or mental or physical condition, including pregnancy, is such as to involve an unusual risk or hazard, for any damages sustained by that passenger that would not
15 DOMESTIC TARIFF Original Page 14 have been sustained but for his/her age or mental or physical condition; or (b) In the case of a pregnant passenger, for any damages in respect of the unborn child of that passenger. RULE 11. LIMITATION OF LIABILITY BAGGAGE (1) (*) Subject to subsection (2), the liability of the carrier in respect of loss, or damage to, baggage, whether caused directly or indirectly by the act, neglect or default of the carrier or not, is limited to the sum of $50.00 per passenger. (*) Not applicable to mobility aids - see Rule 7 (G). (2) The liability of the carrier is limited to the declared value of baggage except when the passenger: (a) (b) has declared the value of the baggage to be an amount exceeding $50.00 per passenger for any one or more passengers; and has paid the additional excess charge amount Rule 11 - Tickets, Section D Excess Baggage (3) No action shall be maintained for any loss, or partial loss of or damage to baggage or for any delay in the carriage thereof unless notice of a claim is presented in writing to the head office of the carrier within 30 days from the date the baggage should have been delivered. (4) In no cases shall the carrier s liability exceed the actual loss of the passenger. All claims are subject to proof of amount of loss. RULE 12. LIABILITY OF CARRIER GOODS (1) Subject to subsection (2) the liability of the carrier in respect of loss of, or damage to, goods, whether caused directly or indirectly by the act, neglect or default of the carrier or not, is limited to the sum of $1.00 per pound.
16 DOMESTIC TARIFF Original Page 16 (2) Liability of the carrier is limited to the declared value of goods except when the passenger: (a) (b) has declared a value of the goods in an amount exceeding $1.00 per pound, and has paid an additional charge of $10.00 per $ or fraction thereof for the excess amount. RULE 13. SUBSTITUTION OF AIRCRAFT(*) (1) When, due to causes beyond the control of the carrier, the aircraft contracted for is unavailable at the time the air transportation commences or becomes unavailable while carrying out such transportation the carrier may furnish another aircraft of the same type or, with the consent of the party contracting for the use of the aircraft, substitute any other type of aircraft if the rates and charges for the new aircraft are the same as for the original aircraft, except as provided in paragraphs (2) and (3). (2) When the substituted aircraft is capable of a larger payload than the original aircraft contracted, the payload carried in the substituted aircraft will not be greater than the payload which would have been available in the aircraft originally contracted, unless the party contracting for the use of the aircraft agrees to pay the rates and charges applicable to the substituted aircraft. (3) When the maximum payload of the substituted aircraft is smaller than the maximum payload of the original aircraft contracted, charges will be based on the rates and charges applicable to the type of substituted aircraft. (*) Applicable when the contract entails the use of the full capacity of the aircraft in question. RULE 14. PAYMENT REQUIREMENTS (1) Payments for a contracted flight made to any person to whom the carrier, directly or indirectly, has paid a commission or has agreed to pay a commission with respect to such flight, shall be considered payment to the carrier. (2) Payment in full is required prior to flight. RULE 15. CANCELLATION CHARGES
17 See Rule 14 (2), non-refundable deposit. RULE 16. TICKETS Terms and Conditions Scheduled Flights (A) Check-in Time: Check-in time is minimum 30 minutes at all stations. Traveling guests who have not checked in 15 minutes prior to scheduled aircraft departure will be deemed a no-show and their seat re-sold. (B) Checked Baggage Allowance North Star Air s free baggage allowance is 3 pieces of checked-in baggage, the total of which may not exceed 40 pounds (15.8 Kg). Carry-on baggage is not allowed onboard any North Star Air aircraft. Excess charges will be assessed on any pieces exceeding these limits by the North Star Air Agent. (C) Cabin Baggage Allowance Carry-on baggage is prohibited on-board all North Star Air aircraft. (D) Excess Baggage Excess baggage will be assessed at the rate per Table A. Excess baggage is deemed space available (stand-by). (E) Baggage Liability See: Rule 11 Limitation of Liability Baggage (F) On-Board Services North Star Air is a non-service airline and meals or drinks are not offered for our passengers traveling on our scheduled service. Please note that our aircraft do not include any washroom facilities. (G) Denied Boarding To ensure on-time departure for our traveling guests, it is important that passengers observe the above check-in times in order that they are not denied boarding. Please be aware that, in the interest of your safety and flight safety, passengers under the influence of alcohol will not be permitted to board North
18 LOCAL DOMESTIC TARIFF Revision 04 Page 26 Star Air aircraft. Passengers traveling into ''Dry'' remote communities are not allowed to carry, conceal, or ship any type of consumable alcohol or narcotics. If you are connecting from other flight services, please call our reservations clerks and advise us so proper arrangements can be made. North Star Air reserves the right not to hold for connecting flights where it is deemed that a significant inconvenience to our other guests will occur. (H) Infants/Children See: Rule 6 Conditions of Carriage, Part A Acceptance of Children (I) Fare Information See: Table A2 Fare Information (J) Discounted Fares (1) Children under Two (2) Years of Age (a) North Star Air accepts for transportation, without charge, not more than one children under two (2) years of age, not occupying a separate seat, and accompanied by a fare-paying passenger at least sixteen (16) years of age (b) No more than one child may accompany each fare-paying passenger as outline under paragraph (a). (2) Children Two (2) Years of Age But Under Twelve (12) Subject to the provisions of Rule 6, Part A, provided a ticket therefor is purchased before the transportation comments, the fare applicable to the passenger will be 60% of the adult fare applicable to such transportation. (3) Children - Unaccompanied The fare applicable to the transportation of a child five (5) years of age bur who has not reached his twelfth (12) birthday and who is not accompanied by a passenger at least sixteen (16) years of age will be the full adult fare for the selected fare type. Such children are accepted for transportation only in accordance with Rule 6. (4) Senior Discount Passengers of sixty-five (65) years of age or greater are entitled for a fare that will be 90% of the adult fare applicable to such transportation (5) Identification Requirements
19 LOCAL DOMESTIC TARIFF Revision 04 Page 26 All passengers traveling with North Star Air under infant, child or senior discounts are subject to presenting one (1) piece of positive government issued identification confirming age. Failure to present such identification will result in forfeit of discount. (K) No-Shows A No-Show is defined as: Any passenger who cancels less than one (1) hour prior to scheduled departure time Any passenger who is late for check-in and is not able to be boarded or; Any passenger who does not present themselves for check-in No-Show passengers will forfeit the entire amount for the no-show segment of the flight. (L) Open Tickets In cases where non-refundable tickets have been prepaid and the passenger no longer wishes to travel in the immediate future, an open ticket can be made for the value of the prepayment. Open tickets are valid for one calendar year from date of purchase and subject to a $25.00 change fee (if applicable). RULE 17. PASSENGER RE-ROUTING The carrier is not liable to any passenger when he/she misses his/her flight. In these instances, no other flight alternative is offered by the carrier to the passenger. RULE 18. DENIED BOARDING COMPENSATION The carrier does not overbook flights, therefore, no denied boarding compensation is offered to the passenger. RULE 19. RIGHT TO SUBCONTRACT In the performance of its obligations hereabove, the carrier shall have the right, in its sole discretion, to subcontract its rights and responsibilities to any third party, provided that the carrier shall remain responsible for the performance of any such third party.
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