Amadeus Compact Plain Text Itinerary

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1 Amadeus Compact Plain Text Itinerary Product changes May 2013

2 Page 2 of 21

3 Table of Contents 1. Introduction... 4 Timeline... 4 Process Layout design enhancements Itinerary... 6 New COMPACT Itinerary - Display... 8 COMPACT Itinerary Compact Itinerary Overview Header (on first page) Footer (when printed) Itinerary Remarks & Check My Trip Link (Only ) Flight, Seat, Stop & SSR Flight (Open Dated) Hotel - Automated Hotel Manual Request Car Rental - Automated Car Rental Manual Request Rail Rail Ticket Miscellaneous Air Taxi Manual Tour Request Ground Surface Cruise Content Enhancements Change of Title Last Check in Time (New to the Compact Itinerary) Connection Flight remodel (New to the Compact Itinerary) Removed non-smoking information (New to the Compact Itinerary) Hotel/HT option (New to the Compact Itinerary) Meal Codes Train Number Infant Information Functional Differences between TPF and Compact Itinerary (Reminder) Unified Layout Segment Order (SOR Office Profile Setting) Authority granted by default Sender Address Reply to Address Removing the Do Not Respond Message Page 3 of 21

4 1. Introduction The information contained in this document describes in more detail the changes taking place to the current Amadeus Plain Text Itinerary. Following the release of the Open Systems Open Back End (OBE) itinerary in November 2012, changes have been made to the existing solution which has resulted in a new Compact itinerary. This guide contains examples of the new compact itinerary layouts and information on what is and isn t changing with this new release and the move from the OBE to the new Compact solution. Timeline The full market migration from the current OBE itinerary to the new Compact version will take place on 20 th August There may also be the opportunity to move to the new Compact versions sooner than the 20th August If your organisation would like to be considered for an early migration please contact your Amadeus Account Manager. Any organisations which do not move to the new Compact version earlier than this date will be migrated in a final phase on the 20th August This final group could include any customers using scripting tools who may require development time to update any scripts so that they are compatible with the COMPACT itinerary and be ready to be migrated on the Market migration on the 20 th August Page 4 of 21

5 2. Layout design enhancements Amadeus has taken this opportunity to redesign the Plain Text Itinerary considering both the needs of the Travel Agent and the Passenger. The resulting document is easier to read and comprehend. This section outlines the new format for each segment type. The summary of changes is as follows: hour time format is used instead of 11:00 hour format 2. Cockpit, Cabin crew, equipment Aircraft owner information is removed when flight is operated by different career. 3. All departure and arrival dates now include the year* 4. Air and Rail record locators now associated at segment level. (For Manual (Car, Hotel, Tour, Taxi) and Misc, Agent can use a comma, or slash / in the free flow text to indicate carriage return. 5. Hotel Room and rate description" are no longer displayed by default. To display it the user must append the /HT option 6. Smoking information is removed from flight display 7. For multi leg display, we no longer repeat information, e.g. equipment, operated by, crew information etc. 8. Infant ticket number is displayed. 9. Improved language support e.g. day of the week 10. SSR always displayed at segment level for greater transparency Frequent flyer always displayed at segment level for greater transparency 11. New rail segments are supported 12. Rail information booked from a flight display (e.g. Eurostar) will be shown as a Rail segment now. Note: Items highlighted in bold are segment display enhancements which will be available in the new compact version of the plain text itinerary. Those not highlighted in bold were included in the OBE version which was released in November 2012 and which forms the current market solution. Page 5 of 21

6 3. Itinerary Users of below TPF itinerary will be migrated to COMPACT itinerary. I have included an example of the TPF itinerary if only to remind you of how itineraries used to look like and as a compare and contrast tool when reviewing the current OBE format and new Compact versions detailed over the next 3 pages. A.P.G. DATE 12MARCH13 66 AV.DES CHAMPS ELYSEES BOOKING REF 64S6S8 PETIT/NICOLAS TELEPHONE: FAX : EML:RESA@APG.FR SERVICE FROM TO DEPART ARRIVE DELTA AIR LINES - DL 8600 SUN 19MAY FR NEW YORK NY CHARLES DE GAULLE JOHN F KENNEDY INTL NON STOP TERMINAL 2E TERMINAL 1 DURATION 8:05 NON SMOKING RESERVATION CONFIRMED - Y ECONOMY ON BOARD: BREAKFAST AF 0022 FLIGHT OPERATED BY AF AIR FRANCE AIRCRAFT OWNER :AF AIR FRANCE EQUIPMENT:AIRBUS INDUSTRIE A NON SMOKING SEAT REQUESTED FOR PETIT/NICOLAS RESERVATION NUMBER(S) AF/64S6S8 DL/HJRAHP DL FREQUENT FLYER KL VEGETARIAN MEAL, NON-DAIRY REQUESTED GENERAL INFORMATION CHECK YOUR TRIP ONLINE: RIR REMARKS GO HERE RII REMARKS GO HERE ETC... Page 6 of 21

7 Users of the below OBE Default Itinerary will also be migrated to COMPACT itinerary. This is our current market solution customers are using and which was released in November YOUR ITINERARY PASSENGER(S): NICOLAS PETIT BOOKING REF: 64S6S8 ISSUE DATE: 12 MARCH 2013 CONTACT INFORMATION AGENCY: A.P.G. 66 AV.DES CHAMPS ELYSEES FRANCE PHONE: FAX: SUN 19 MAY 2013 FLIGHT - FR TO NEW YORK NY DEPARTURE: 19 MAY 08:20 - CHARLES DE GAULLE, TERMINAL: 2E ARRIVAL: 19 MAY 10:25 - JOHN F KENNEDY INTL, TERMINAL: 1 FLIGHT: DL DELTA AIR LINES FLIGHT BOOKING REF: HJRAHP BOOKING STATUS: CONFIRMED CLASS: ECONOMY (Y) NON SMOKING DURATION: 08:05 MEAL: BREAKFAST NO SMOKING SEAT REQUESTED FOR NICOLAS PETIT DL FREQUENT FLYER KL FOR NICOLAS PETIT AIRCRAFT OWNER: AF AIR FRANCE EQUIPMENT: AIRBUS INDUSTRIE A OPERATED BY AIR FRANCE, AF 22 VEGETARIAN MEAL, NON-DAIRY REQUESTED GENERAL INFORMATION CHECK YOUR TRIP ONLINE: RIR REMARKS GO HERE RII REMARKS GO HERE ETC... Page 7 of 21

8 New COMPACT Itinerary - Display All users of the TPF and OBE itinerary solutions will be migrated to the COMPACT Itinerary format as displayed in the example below. A.P.G. BOOKING REF: 64S6S8 66 AV.DES CHAMPS ELYSEES DATE: 12 MARCH 2013 PETIT/NICOLAS FRANCE TELEPHONE: FAX: RESA@APG.FR FLIGHT DL DELTA AIR LINES SUN 19 MAY 2013 DEPARTURE:, FR (CHARLES DE GAULLE), TERMINAL 2E 19 MAY 08:20 ARRIVAL: NEW YORK, NY (JOHN F KENNEDY INTL), TERMINAL 1 19 MAY 10:25 FLIGHT BOOKING REF: HJRAHP RESERVATION CONFIRMED, ECONOMY (Y) DURATION: 08:05 SEAT: REQUESTED FOR PETIT/NICOLAS FREQUENT TRAVELLER: DL-KL FOR PETIT/NICOLAS MEAL: BREAKFAST VEGETARIAN MEAL, NON-DAIRY REQUESTED NON STOP TO NEW YORK, NY OPERATED BY: AIR FRANCE, AF 22 EQUIPMENT: AIRBUS INDUSTRIE A GENERAL INFORMATION CHECK YOUR TRIP ONLINE: RIR REMARKS GO HERE RII REMARKS GO HERE ETC... Page 8 of 21

9 COMPACT Itinerary Examples Example Page 9 of 21

10 Compact Itinerary Overview A.P.G. BOOKING REF: 64S6S8 66 AV.DES CHAMPS ELYSEES DATE: 12 MARCH 2013 PETIT/NICOLAS FRANCE TELEPHONE: FAX: FLIGHT DL DELTA AIR LINES SUN 19 MAY 2013 DEPARTURE:, FR (CHARLES DE GAULLE), TERMINAL 2E 19 MAY 08:20 ARRIVAL: NEW YORK, NY (JOHN F KENNEDY INTL), TERMINAL 1 19 MAY 10:25 FLIGHT BOOKING REF: HJRAHP RESERVATION CONFIRMED, ECONOMY (Y) DURATION: 08:05 SEAT: REQUESTED FOR PETIT/NICOLAS FREQUENT TRAVELLER: DL-KL FOR PETIT/NICOLAS MEAL: BREAKFAST VEGETARIAN MEAL, NON-DAIRY REQUESTED NON STOP TO NEW YORK, NY OPERATED BY: AIR FRANCE, AF 22 EQUIPMENT: AIRBUS INDUSTRIE A GENERAL INFORMATION CHECK YOUR TRIP ONLINE: RIR REMARKS GO HERE RII REMARKS GO HERE ETC... Header (on first page) A.P.G. BOOKING REF: 64S6S8 66 AV.DES CHAMPS ELYSEES DATE: 12 MARCH 2013 PETIT/NICOLAS FRANCE TELEPHONE: FAX: RESA@APG.FR Footer (when printed) 1/2 Page 10 of 21

11 Itinerary Remarks & Check My Trip Link (Only ) GENERAL INFORMATION CHECK YOUR TRIP ONLINE: RIR REMARKS GO HERE RII REMARKS GO HERE ETC... Flight, Seat, Stop & SSR FLIGHT DL DELTA AIR LINES SUN 19 MAY 2013 DEPARTURE:, FR (CHARLES DE GAULLE), TERMINAL 2E 19 MAY 08:20 ARRIVAL: NEW YORK, NY (JOHN F KENNEDY INTL), TERMINAL 1 19 MAY 10:25 FLIGHT BOOKING REF: HJRAHP RESERVATION CONFIRMED, ECONOMY (Y) DURATION: 08:05 SEAT: REQUESTED FOR PETIT/NICOLAS FREQUENT TRAVELLER: DL-KL FOR PETIT/NICOLAS MEAL: BREAKFAST VEGETARIAN MEAL, NON-DAIRY REQUESTED NON STOP TO NEW YORK, NY OPERATED BY: AIR FRANCE, AF 22 EQUIPMENT: AIRBUS INDUSTRIE A Flight (Open Dated) A.P.G. BOOKING REF: 64WS4O 66 AV.DES CHAMPS ELYSEES DATE: 12 MARCH 2013 PETIT/NICOLAS FRANCE TELEPHONE: FAX: RESA@APG.FR FLIGHT OPEN - AMADEUS SIX SUN 19 MAY 2013 DEPARTURE: NICE (COTE D AZUR) 19 MAY ARRIVAL: (CHARLES DE GAULLE) CLASS: (C) Page 11 of 21

12 Hotel - Automated A.P.G. BOOKING REF: 64UD6Y 66 AV.DES CHAMPS ELYSEES DATE: 12 MARCH 2013 PETIT/NICOLAS FRANCE TELEPHONE: FAX: RESA@APG.FR HOTEL BANYAN TREE BANGKOK FRI 07 JUNE 2013 LOCATION: SOUTH SATHON ROAD, BANGKOK CHECK-IN: 07 JUN 10120, THAILAND CHECK-OUT: 14 JUN HOTEL BOOKING REF: RESERVATION CONFIRMED (GUARANTEE GIVEN) RATE: 8000 THB PER NIGHT STARTING 07JUN2013 FOR 07 NIGHT(S) THB TOTAL RATE STARTING 07JUN2013 FOR 07 NIGHT(S) ROOM TYPE: (1) TELEPHONE: FAX: CANCELLATION POLICY: SERVICE: 24-H PRIOR TO 13-00H LOCAL TIME TO AVOID CHARGES CXL PENALTY IS PCT OF FULL STAY INCLUDED Hotel Manual Request A.P.G. BOOKING REF: 64XGRF 66 AV.DES CHAMPS ELYSEES DATE: 12 MARCH 2013 PETIT/NICOLAS FRANCE TELEPHONE: FAX: RESA@APG.FR HOTEL RESERVATION SUN 01 SEPTEMBER 2013 LOCATION: RECIFE CHECK-IN: 01 SEP CHECK-OUT: 03 SEP NEED ROOM AT OLINDA HOTEL REQUESTED Page 12 of 21

13 Car Rental - Automated A.P.G. BOOKING REF: 64T3ZW 66 AV.DES CHAMPS ELYSEES DATE: 12 MARCH 2013 PETIT/NICOLAS FRANCE TELEPHONE: FAX: RESA@APG.FR CAR RENTAL HERTZ CORP - SUN 01 DECEMBER 2013 PICK UP: AEROPORT DE ROISSY DE GAULLE AP FR 01 DEC 09:00 DROP OFF: AEROPORT DE ROISSY DE GAULLE AP FR 04 DEC 18:00 TELEPHONE: (PICK UP), (DROP OFF) CAR BOOKING REF: F812A3086F3 CONFIRMED VEHICLE INFORMATION: MINI 2-DOOR CAR MANUAL HYBRID WITHOUT AIR CONDITIONING - DESCRIPTION NOT AVAILABLE ESTIMATED TOTAL: EUR DAY(S) RATE CODE: TRANS1 SPECIAL EQUIPMENT, CAR TYPE OR MAKE SUBJECT TO AVAILABILITY, CONDITIONS SUBJECT TO CHANGE Car Rental Manual Request A.P.G. BOOKING REF: 64XKMN 66 AV.DES CHAMPS ELYSEES DATE: 12 MARCH 2013 PETIT/NICOLAS FRANCE TELEPHONE: FAX: RESA@APG.FR CAR WED 14 AUGUST 2013 PICK UP: FRANKFURT 14 AUG DROP OFF: 18 AUG VEHICLE INFORMATION: ECONOMY CAR (2 OR 4 DOORS) AUTOMATIC AIR CONDITIONING PROVIDE BB SEAT FREETEXT REQUESTED Page 13 of 21

14 Rail RAIL SNCF (TGB) SUN 19 MAY 2013 DEPARTURE: LILLE EUROPE 19 MAY 09:07 ARRIVAL: BRUXELLES MIDI 19 MAY 09:42 SNCF BOOKING REF: THOTDY CLASS: A SEAT: COACH 002 SEAT 012 RAIL TICKET(S) E-TICKET NUMBER: FOR AMADEUS/SNCF MR Rail Ticket RAIL TICKET(S) E-TICKET NUMBER: FOR AMADEUS/SNCF MR *THE E-TICKET NOTICE GOES HERE* Miscellaneous A.P.G. BOOKING REF: 64WZHL 66 AV.DES CHAMPS ELYSEES DATE: 12 MARCH 2013 PETIT/NICOLAS FRANCE TELEPHONE: FAX: RESA@APG.FR LIMOUSINE THU 12 SEPTEMBER 2013 DEPARTURE: MADRID (MAD) 12 SEP NEED LIMO WITH RUSSIAN SPEAKING DRIVER THIS IS TEXT SEPARATED BY SLASH CONFIRMED Page 14 of 21

15 Air Taxi AIR TAXI SUN 21 JULY 2013 DEPARTURE: SANTIAGO DE COMPOSTELA 21 JUL ARRIVAL: VIGO (VIGO AIRPORT) TEXT SEPARATED BY SLASH REQUESTED Manual Tour Request TOUR THU 12 SEPTEMBER 2013 DEPARTURE: RECIFE PE (GUARARAPES INTL) 12 SEP TEXT REQUESTED Ground Surface VTAX MON 20 MAY 2013 DEPARTURE: SYDNEY (SYD) 20 MAY 2300 ARLANDA,STREET BLABLA CONFIRMED Cruise CRUISE AMADEUS TEST PROVIDER SUN 19 MAY 2013 DEPARTURE: MIAMI 19 MAY ARRIVAL: MIAMI 10 FEB PROVIDER: GRAND PRINCESS - AMA AMADEUS TEST PROVIDER BOOKING REF: XXXXXXXXXXXXXXXXXX BOOKING STATUS: REQUESTED PASSENGER(S): TEST/ROB MR TEST/LISA MRS MULTI TRANSPORTATION METHODS OR CRUISE ONLY Page 15 of 21

16 4. Content Enhancements This section outlines the changes in content and how it is processed Change of Title The subject line of the will reflect the first booking data regardless of type. Previously, the first flight segment was used. The year is also added. Example: Enhancement: PABLO/BRIASCO MR 05DEC2013 NCEPAR Present: PABLO/BRIASCO MR 05DEC NCEPAR Last Check in Time (New to the Compact Itinerary) The itinerary will display Last Check in Time; Each Airline should file this information for every flight departure in VSTD table (few currently do). If the data is filed by airline then itinerary displays this information, if Airline has not filed it then this data is blank in itinerary. Example: FLIGHT AF022 - AIR FRANCE MON 20 MAY 2013 DEPARTURE:, FR (CHARLES DE GAULLE), TERMINAL 2E 20 MAY 08:20 ARRIVAL: NEW YORK, NY (JOHN F KENNEDY INTL), TERMINAL 1 20 MAY 10:25 FLIGHT BOOKING REF: 65C9OX LAST CHECK IN TIME: 07:20 RESERVATION CONFIRMED, ECONOMY (Y) DURATION: 08:05 MEAL: MEAL/BREAKFAST NON STOP TO NEW YORK, NY OPERATED BY: AIR FRANCE, AF EQUIPMENT: AIRBUS INDUSTRIE A Enhancement: LAST CHECK IN TIME: 07:20 Connection Flight remodel (New to the Compact Itinerary) Connecting flight details will be displayed only when the connecting flights are different. If the connecting flights are the same then it is not displayed. Example: FLIGHT 6X566 - AMADEUS SIX SUN 19 MAY 2013 DEPARTURE: LONDON, GB (HEATHROW) 19 MAY 11:30 ARRIVAL: SYDNEY, NS (KINGSFORD SMITH) 20 MAY 17:55 RESERVATION CONFIRMED, BUSINESS (Y) DURATION: 21:25 STOP 1 LONDON TO SINGAPORE STOP 2 SINGAPORE TO SYDNEY, NS OPERATED BY: AMADEUS SIX, 6X EQUIPMENT: BOEING Page 16 of 21

17 Removed non-smoking information (New to the Compact Itinerary) Non smoking information has been removed. Hotel/HT option (New to the Compact Itinerary) Hotel rate and description information will be shown only when /HT option is used. Example: IED/HT HOTEL BANYAN TREE BANGKOK FRI 07 JUNE 2013 LOCATION: SOUTH SATHON ROAD, BANGKOK CHECK-IN: 07 JUN 10120, THAILAND CHECK-OUT: 14 JUN HOTEL BOOKING REF: RESERVATION CONFIRMED (GUARANTEE GIVEN) RATE: 8000 THB PER NIGHT STARTING 07JUN2013 FOR 07 NIGHT(S) THB TOTAL RATE STARTING 07JUN2013 FOR 07 NIGHT(S) ROOM TYPE: (1) TELEPHONE: FAX: CANCELLATION POLICY: 24-H PRIOR TO 13-00H LOCAL TIME TO AVOID CHARGES CXL PENALTY IS PCT OF FULL STAY SERVICE: INCLUDED / ADULTS: 1 / BANGKOK ROMANCE PACKAGE ONE BEDROOM SUITE,59-97SQM,NEWLY MIN.2 NTS STAY REQ. INCL ONE WAY AIRPORT TRAN (ARRIVAL FLT DETAIL IS REQ), ONE APSARA DINNE Meal Codes The following extra meal codes will be supported on the Compact solution (the codes below are not supported on the TPF itinerary today) C F P Y N V G ALCOHOLIC BEVERAGES COMPLIMENTARY FOOD FOR PURCHASE ALCOHOLIC BEVERAGES FOR PURCHASE DUTY FREE SALES AVAILABLE NO MEAL SERVICE REFRESHMENTS FOR PURCHASE FOOD AND BEVERAGES FOR PURCHASE Train Number The train number will now contain leading zeros: Example: TPF: SNCF 150 OBE: SNCF 0150 Infant Information If the infant (INF) surname is not specified in the booking, then the seated passenger (PAX) name linked to this INF will be shown. Page 17 of 21

18 5. Functional Differences between TPF and Compact Itinerary (Reminder) This section describes the functional changes to the application. Simplifications targeted at legacy/old features which are no longer valid in today s workflow. Unified Layout The IBP/J/D entries will still be supported but they will result in the same extended layout/display as generated from IEP/J/D. Segment Order (SOR Office Profile Setting) Segments will be shown only in PNR chronological order, i.e. the setting of the SOR indicator will no longer be taken into account. This is already the case with the OBE version out in the market now. On the old TPF itinerary the SOR office profile setting determined if auxiliary segments were displayed chronologically or at the bottom of the itinerary. Authority granted by default All agents on the compact version will be able to send the Itinerary by default (as is the case with the current OBE version but wasn t the case for the TPF version) Sender Address The following hierarchy will be used to define the From value i.e. the Sender address 1. Agent can choose to manually add a structured RMZ remark in the PNR which will populate the From value e.g. of RMZ input = RMZ CONF*FROM:jsmith@amadeus.com 2. The Sender address value (called SEND_FROM_EML preference) from the LSS parameter, if one is present, is considered as a From value. 3. The address defined in the office profile (EML field ), if present is considered as a From value together with the office profile NAM Field. 4. If the From value is not available and the reply to field is populated, this reply to value will be displayed as a From value. 5. The default Amadeus address FND@AMADEUS.COM will be used as a From value. Page 18 of 21

19 Reply to Address The following hierarchy will be used to define the address which will display in the reply to field 1. Agent can choose to manually add a specific RMZ remark in the PNR which will populate the From value. e.g of input RMZ CONF*RPLY::jsmith@amadeus.com 2. Agent can continue to use WM/ commands and define 'Reply To' information.(wm/rpy, user level, then office level) 3. If the reply to value is not available and the From field is populated, this From value will be displayed as a reply to value. 4. The default Amadeus address FND@AMADEUS.COM will be used as a Reply to value. Removing the Do Not Respond Message An office profile contains an EML ( Address) field. If this field is set to NONE, then any sent from that Office ID will show at the receiving end as "Please Do Not Respond". EML ADDRESS - NONE In order for the agency name to display, simply put an address in there, and whatever is in the NAM (Office Name) field of the office profile will display. EML ADDRESS - EXAMPLE @AMADEUS.COM Please note that the EML field can only be updated by the Help Desk. Please raise a case on esupport if this is required. Example OID where the EML field is set to None Page 19 of 21

20 Resulting Sent Example OID where the EML field contains an Address Resulting Sent Page 20 of 21

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