Carrier Contacts. Airline Code EI Address

Transcription

1 HOW TO USE : Click on first letter of airline to quickly move to carrier contact eg: R Royal Jordanian Version 28 February 2017 helloworld NZ 2017 Not to be reproduced, copied or shared without Carrier Contacts A B C D E F G H I J K L M N O P Q R S T U V W X Y Z A Aer Lingus Airline Code EI Address c/- World Aviation Level 10, 120 Albert Street PO box 3883 DX CP Reservations aerlingus@worldaviation.co.nz Website Airport contact Outbound carriers service desk Aeroflot Russian Airlines Airline Code SU Address c/- Airline Marketing Level 10, BDO Tower 120 Albert Street PO Box 6247, Wellesley Street, 1141 DX CP23523 Telephone Fax aeroflot@airlinemarketing.co.nz Website 1

2 Aerolineas Argentinas Airline Code AR Address c/- Airline Marketing Level 10, BDO Tower 120 Albert Street PO Box 6247, Wellesley Street, 1141 DX CP23523 Telephone Fax Website Airline Code Address AeroMexico AM c/- Discover the World Marketing Central Park, Building 5, Level Great South Road Greenlane 2025 PO box P.O. Box , Howick, 2145 DX EP Reservations info@discovertheworld.co.nz Website 2

3 Air Austral Airline Code UU Reservations Website Airport contact Outbound carriers service desk Air Berlin Airline Code AB c/- The Walshe Group Level 6, 52 Swanson Street Address PO BOX DX CX Reservations Website Airport contact Outbound carriersservice desk Air Botswana Airline Code BP c/- World Aviation Address Level 10, 120 Albert Street PO Box 3883 DX CP Reservations Website Airport contact Outbound carriersservice desk 3

4 Air Canada Airline Code AC Address C/- Airline Marketing Level 10, 120 Albert St PO Box 6247, Wellesley Street, 1141 DX CP Reservations Toll Free Fax Website Airport contact Outbound carriers service desk Air China Airline Code CA Address Unit 3, Level 3 17 Albert Street DX CP Reservations Fax sales@air-china.co.nz Air France Airline Code AF PO box 5817 Reservations *passenger number* Ticketing *agents only* Flying Blue AFKLTrade.NZ@iasasia.com *agents only* Agent Online support Website Airport contact Outbound carriersservice desk 4

5 Air India Airline Code AI Reservations (NZ) or /4020/3370 (AU) Phone /4020/3370 Fax Akl.sales@airindia.in or syd.reservation@airindia.in or mel.reservation@airindia.in Airport contact Outbound carriersservice desk Website Air Madagascar Airline Code MD c/-airline Marketing Address Level 10, BDO Tower 120 Albert Street PO box 6247, Wellesley St, 1141 DX CP Sales Fax aklmd@airlinemarketing.co.nz Website Air Mauritius Airline Code MK Address c/-airline Marketing Level 10, BDO Tower 120 Albert Street PO box 6247, Wellesley St, 1141 DX CP Sales Fax aklmk@airlinemarketing.co.nz Website 5

6 Air New Zealand Airline Code NZ Address Air New Zealand House 1 Queen Street PO box Private Bag DX CP Reservations Agency Support PTA Desk Freephone PTA Desk For General Public Fax International PTA Fax Group and Charter Domestic Tel Group and Charter Domestic Fax Koru Club Lounge International Lounge General Sales stellasupport@airnz.co.nz Fares stellasupport@airnz.co.nz Website Airportcontact International - Air NZService Desk Desk tel or Airport WLG Service Counter

7 Air Niugini Airline Code PX Address c/- The Walshe Group Level 6, 52Swanson Street PO box DX CX Reservations Fax Website Airport contact Outbound carriers service desk Air Serbia Airline Code SU c/- The Walshe Group Level 6, 52 Swanson Street Address PO Box CX DX CX Reservations s airserbia@walshegroup.com Website Airport Contact Outbound carriers service desk Airline Air Seychelles Airline Code HM Address c/- Seychelles Holidays, Suite 906, 66 King Street, Sydney Australia Reservations Fax info-syd@airseychelles.com 7

8 Airport contact Outbound carriers service desk Air Tahiti Nui Airline Code Address TN c/- Discover the W orld Central Park, Level 3 Building Great South Road Greenlane PO Box Howick 2145 DX EP82525 Reservations Fax sales@airtahitinui.co.nz Website Air Vanuatu Airline Code NF Address Level 2, West Plaza Building Cnr Customs & Albert Streets PO box 1522 DX CX Reservations Fax airvanuatu@airvanuatu.co.nz Website Airport contact Air NZ Service Desk 8

9 Air Astana Airline Code KC Address c/-airline Marketing Level 10, BDO Tower 120 Albert Street PO box P.O Box 6247, Wellesley St, 1141 DX CP Sales Fax Website Alaska Airlines Airline Code AS Reservations Website Airport contact Outbound Carriers Service Desk 9

10 Alitalia Airline Code AZ Reservations info@aviationonline.com.au alitalia@aviationonline.com.au Website Airport contact Outbound carriers service desk All Nippon Airways Airline Code NH c/- The Walshe Group Level 6, 52Swanson Street Address PO Box DX CX Reservation ana.nz@walshegroup.com Website Airport contact Outbound carriers service desk American Airline Airline Code AA Sales (open - 11am to 8pm ) Vic.Naughton@aa.com Elaine.patton@aa.com syd.sales@aa.com Contact Website Asiana Airlines Airline Code OZ Address c/- World Aviation Level 10, 120 Albert Street PO box

11 DX CP Reservations Website Airport contact Outbound carriers service desk Austrian Airlines Airline Code OS Address Level Kitchener Street PO box 1427 AKL DX CP Phone - Agents only Phone - Agents only Fax helpdesk@lufthansa.co.nz Website Airport contact Outbound carriers service desk Avianca Airline Code (AV/LR) Address c/-airline Marketing Level 10, BDO Tower 120 Albert Street PO box P.O Box6247, Wellesley St, 1141 DX CP Sales Fax avianca@airlinemarketing.co.nz Website 11

12 B Bangkok Airways Airline Code PG Address C/- Airline Marketing NZ Level 10, 120 Albert St PO box 6247, Wellesley St, 1141 DX CP Reservations Fax Website Airport contact Outbound carriersservice desk BMI British Midlands Airline Code BD Address Lufthansa House Level 10, 36 Kitchener Street PO box 1427 DX CP Reservations Freephone Fax Airport contact Outbound carriersservice desk 12

13 British Airways Airline Code BA Website Tel Airport contact - BA sector Fares Outbound carriers service desk Correspondence Mail British Airways Place, PO BOX 3160 AKL Airport contact - QF codeshare flights ex AKL to LAX QF Service Desk C Cathay Pacific Airline Code CX Address Level 11, Arthur Anderson Tower National Bank Building 205 Queen Street PO box 1313 DX CX Reservations Ticketing Sales Freephone Fax Airport Office Phone Airport Office Fax Marco Polo Club Phone Marco Polo Club Fax Agents Website Website Airport contact Outbound carriers service desk 13

14 China Airlines Airline Code Address CI c/- The W alshe Group Level 6, 52Swanson Street PO box DX CX Reservations Fax chinaairlines@walshegroup.com Website Airport contact Outbound carriers service desk China Eastern Airlines Airline Code MU Address Level 9, 39-41YorkSt. Sydney NSW 2000 Reservations & Ticketing Fares Department Fax infoakl@ceairs.nz (General queries) sales@ceairs.nz (Sales & Ticketing queries) aptakl@ceairs.nz (Airport relates queries) cargo@ceairs.nz (Business related to cargo) infoakl@ceairs.nz (City Office) Ph: Mb: AKL Contact Level 4, AIG Building, 41 Shortland Street, 1140 Airport contact Outbound carriers service desk 14

15 China Southern Airlines Airline Code CZ Address Level Quay Street Prince's wharf New Zealand Postal address PO Box city 1143 Phone Fax Sales eason@csair.co.nz reservations aklcz@csair.co.nz Website Airport contact Outbound carriersservice desk Copa Airlines Airline Code CM Address c/- Discover the W orld Central Park, Level 3 Building Great South Road Greenlane PO Box Howick 2145 DX EP82525 Reservations info@discovertheworld.co.nz Website 15

16 Croatia Airlines Airline Code OU Address c/- Croatia Times Travel 182 Lincoln Road Henderson DX DP Reservations Fax Airport contact Outbound carriers service desk Czech Airlines Airline Code OK Address C/- Airline Marketing NZ Level 10, 120 Albert St DX CP Post PO Box6247, Wellesley St Reservations Fax Airport contact Outbound carriersservice desk 16

17 D Delta Airlines Airline Code DL Address c/- The Walshe Group Level 6, 52Swanson Street PO box DX CX Reservations Fax Website Airport contact Outbound carriers service desk E Egypt Air Airline Code MS Address Level 9 17 Bridge Street Sydney NSW 2000 Australia Reservations Fax sales@egyptair.com.au Website 17

18 EL AL Israel Airlines Airline Code LY Address c/-airline Marketing Level 10, BDO Tower 120 Albert Street PO box P.O Box 6247, Wellesley St, 1141 DX CP Sales Fax Website Emirates Airline Code EK Address - Level 8, 45 Queen Street Address - Christchurch Level 16,Cnr Colombo and Armagh Streets Christchurch PO box DX Reservations Freephone CP PO box DX Reservations Freephone 0508 EKAGENTS ( ) Phone Fax nzagents.help@emirates.com - Sales Manager chris.paykel@emirates.com Website Airport contact Menzies Aviation Service Desk Airport phone Airport fax

19 Ethiopian Airlines Airline Code ET Address c/- World Aviation Level 10, 120 Albert Street PO box 3883 DX CP Reservations Phone Etihad Airways Airline Code EY Address c/- The Walshe Group Level 6, 52 Swanson Street Reservations Fax Website Airport contact Outbound carriersservice desk 19

20 EVA Airways Corporation Airline Code BR Address c/-airline Marketing Level 10, BDO Tower 120 Albert Street PO box P.O Box6247, Wellesley St, 1141 DX CP Sales Fax Website F Finnair Airline Code AY Address c/-airline Marketing Level 10, BDO Tower 120 Albert Street PO box P.O Box6247, Wellesley St, 1141 DX CP Sales Fax finnair@airlinemarketing.co.nz Website 20

21 Fiji Airways Airline FJ Address Level Queen St Reservations Ticketing Reservations sales.nz@fijiairways.com Website Airport contact Fiji airways office ext 6 Arrival/ Departure phone G Garuda Indonesia Airline Code GA Address c/-airline Marketing Level 10, BDO Tower 120 Albert Street Level 10, 120 Albert St, DX CP23523 Reservations Ticketing Fax aklto@garuda.co.nz Website Airport contact Menzies Aviation Service Desk 21

22 H Hawaiian Airlines Airline Code HA Address c/- The Walshe Group Level 6, 52 Swanson Street PO box DX CX Reservations Fax Website Airport contact Outbound carriers service desk Hong Kong Airlines Airline Code HK c/- World Aviation Level 7, ChorusHouse 66Wyndham Street Address PO box 3883 DX CP Reservations Fax Website 22

23 I Iberia Airline Code IB c/- World Aviation Level 7, Chorus House 66 Wyndham Street Address PO box 3883 DX CP Reservations Fax Website Indian Airlines Airline Code IC Address c/- Walshes World Level 6, 52 Swanson Street Private Bag DX CX Reservations Fax Airport contact Outbound carriersservice desk J Japan Airlines Airline Code JL Address c/- Japan Airlines Co. Ltd. Level 2, 22 Market Street SYDNEY, NSW 2000 Reservations syd.marketing@jal.com Website 23

24 Jet Airways Airline Code 9W Address c/- World Aviation Level 7, ChorusHouse 66Wyndham Street PO box 3883 DX CP Reservations Fax Website Airport contact Outbound carriers service desk JetStar Airline Code JQ Address PO Box CHRISTCHURCH NEW ZEALAND 8030 Freephone Website 24

25 K Kenya Airways Airline Code KQ Address Level M 403 George St Sydney NSW 2000 Australia Freephone Office (00612) Fax (00612) Sales sales@kenyaairways.com.au mary.chatzi@globalaviation.com.au Website Airport contact Outbound carriersservice desk KLM Royal Dutch Airlines Airline Code KL Reservations *Passengers only* Ticketing *agents only* Flying Blue afklbiz.nz@airfrance-klm. *agents only* Agent Online support Website Airport contact Outbound carriersservice desk 25

26 Korean Air Airline Code KE Address Level 16, DLA Philip FoxTower 205 Queen Street PO box 7041 DX CX Reservations/Sa les Fax : Reservation aklsm@koreanair.com Admin admin@koreanair.co.nz Sales sales@koreanair.co.nz Group groups@koreanair.co.nz STPC engreservation@koreanair.com Website Airport contact Air NZService Desk KE office at Airport tel Kuwait Airways Airline Code KU Address c/- Transglobal Aviation Level 1, Clarence St, Sydney, 2000 Australia Ticket Office Supervisor Liezl Villamil, Ticket Office Supvr. liezl@transglobalaviation.com.au Phone Number

27 L Latam Airline Code LA Address c/- World Aviation Level 7, Chorus House 66 Wyndham Street Reservations Group Desk Support Website Airport contact Outbound carriers service desk LOT Polish Airlines Airline Code LO Reservations Website Lufthansa Airline Code LH Address Lufthansa House Level 10, 36 Kitchener Street PO box 1427 DX CP Reservations Freephone Fax Website Airport contact Outbound carriers service desk 27

28 M Malaysia Airlines Airline Code MH Address Level Albert St PO box 3729 DX CX Reservations # 4 Ticketing - agents only # 3 Freephone Fax Reservations enquiries please gccc.reservations@malaysiaairlines.com Ticketing enquiries, please gccc.ticketing@malaysiaairlines.com Refund enquiries, please gccc.refund@malaysiaairlines.com Enrich enquiries, please enrich@malaysiaairlines.com Trade Sales Support, for assistance please mh.salessupport@malaysiaairlines.com Groups handling, please anz.groups@malaysiaairlines.com Agent W ebsite MH Agent Information Website Airportcontact Air NZ Service Desk O MIAT Mongolian Airlines Airline Code OM c/- World Aviation Level 10, 120 Albert Street Address PO box 3883 DX CP Reservations Phone MIAT.akl@worldaviation.co.nz 28

29 P Philippine Airlines Airline Code PR Address c/-airline Marketing Level 10, BDO Tower 120 Albert Street PO box P.O Box6247, Wellesley St, 1141 DX CP Sales Fax Website 29

30 Q Qantas Airways Airline Code QF Address Level 6 19 Victoria Street PO box 59 DX CX Reservations Ticketing Sales Freephone - reservations Freephone - sales Fax - reservations Fax - sales Fax - ticketing Website Airport contact QF Service Desk Airport tel

31 Qatar Airways Airline Code Sales Executive QR Aish Rangajaran / arangarajan@nz.qatarairways.com Bjorn Reservations Website NZsupport@nz.qatarairways.com. Contact R Royal Brunei Airlines Airline Code BI Address c/- The Walshe Group Level 6, 52 Swanson Street Private Bag DX CX Reservations Sales Fax Reservations royalbrunei@walshegroup.com - Ticketing royalbrunei@walshegroup.com - STPC requests royalbrunei@walshegroup.com - Sales royalbrunei@walshegroup.com Website Airport contact Menzies Aviation Service Desk Airport tel Airport fax

32 Royal Jordanian Airlines Airline Code RJ Address c/- World Aviation Level 10, 120 Albert Street PO box 3883 DX CP Reservations Website S Scandinavian Airlines Airline Code SK Address c/- The Walshe Group Level 6, 52 Swanson Street PO box DX CX Reservations Sales Fax STPC : sas.services@walshegroup.com sas@walshegroup.com Website Airport contact Outbound carriersservice desk 32

33 Sichuan Airlines Airline Code 3U Address c/- World Aviation Level 10, 120 Albert Street PO box 3883 DX CP Reservations Singapore Airlines Airline Code SQ Address Level 11, West Plaza Building Cnr Customs & Albert Streets PO box 4290 DX CP Reservations Ticketing Sales Support or Website Airportcontact SQ Airport Officelocated between Checkincounters 25 and 26 33

34 Solomon Airlines Airline Code IE Address C/- Airline Marketing Level 10, BDO Tower 120 Albert Street PO box 6247, Wellesley St, 1141 DX CP Reservations Fax Website Airport contact Air NZService Desk South African Airways Airline Code SA Address c/- The Walshe Group Level 6, 52 Swanson Street PO box DX CX Reservations Sales Fax Website Airport contact Outbound carriersservice desk 34

35 Sri Lankan Airlines Airline Code Address UL Level 10, 120 Albert St PO Box6247 WellesleySt Reservations Fax Website Swiss Airline Code LX Address c/- Lufthansa House Level 10, 36 Kitchener Street DX CP Reservations Fax Airport contact Outbound carriers service desk T TAP Air Portugal Airline Code TP Address c/- W orld Aviation Level 10, 120 Albert Street PO box 3883 DX CP Reservations Fax tapportugal@worldaviation.co.nz Website Airport contact Outbound carriers service desk 35

36 Thai Airways Airline Code TG Address Level 8, Citibank Building 23 Customs Street East PO box 4559 DX CP Reservations Sales Freephone Admin Fax ticketing ticketing@thaiairways.co.nz - reservations reservations@thaiairways.co.nz Groups groups@thaiairways.co.nz Website Airport contact Thai Airways Mezzanine Floor Airport tel Airport fax

37 U United Airlines Airline Code UA Address n/a P.O. Box 279, Reservations (SYD) Freephone (SYD) Milage Plus (SYD) Fax Sales Milage Plus Website Airport contact Air New Zealand Service Desk Airport tel or V V Australia Airline Code VA North Island account manager Felina Wright felina.wright@virginaustralia.com South island account manager Terry Wakefield terry.wakefield@virginaustralia.com Reservations nz.agents@virginaustralia.com Website Agency Hub 37

38 Airline Code Address Reservations Fax Website Vietnam Airlines VN Level 25, St Martins Tower 31 Market St Sydney (Sydney) (Melbourne) (Sales Team) (Melbourne) (Sydney) Sydney Office - helpdesk.syd@vietnamairlines.com Melbourne Office helpdesk.mel@vietnamairlines.com Sales Team sales.au@vietnamairlines.com Group Enquiries group.au@vietnamairlines.com Frequent Flyer Program glp.au@vietnamairlines.com 38

39 Virgin Atlantic Airline Code VS Address c/- World Aviation Level 10, 120 Albert Street PO box 3883 DX CP Reservations Website Airport contact Outbound carriers service desk 39