CONTRACT OF CARRIAGE. Table of Contents Page Last Updated

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1 CONTRACT OF CARRIAGE The fllwing terms and cnditins, alng with the validated ticket, cnstitute a cntract between Hyannis Air Service, Inc. d/b/a Cape Air/Nantucket Airlines (hereinafter referred t as Cape Air ) and ur Custmers. All transprtatin by Cape Air is subject t these terms and cnditins as well as t any terms and cnditins specified n r in any ticket, ticket jacket, E-ticket receipt, web site, r printed schedule. By purchasing a ticket r accepting transprtatin, the Custmer agrees t be bund thereby. A cpy f this cntract may be btained frm any Cape Air airprt ticket cunter r city ticket ffice, thrugh calling the central reservatins ffice at CAPEAIR ( ) r (508) (utside the US and USVI), by accessing ur web site at r by cntacting Cape Air at 660 Barnstable Rad, Hyannis, MA (Attn: Custmer Care). Table f Cntents Page Last Updated Definitins 4 08/10/17 Applicability 6 09/23/15 Custmer Care 8 04/22/16 Baggage and Claims 8 08/10/17 Baggage Allwance Standard Allwance Excess Baggage, Oversize/Overweight and Other Special Items Bxes and Cmmercial Cntainers Embarges Cabin Seat Baggage Musical Instruments Allwance Summary Chart Baggage Fees, Exemptins, and Allwance Applicability US DOT Rules fr Applicable Carrier Fees Cdeshare Itineraries Cnnecting Travel n Separate Tickets Baggage Fee Summary Chart Exemptins frm Excess Baggage Charges fr partner frequent flyer members Exemptins frm Excess Baggage Charges n 9K marketed flights Cnditins f Checked Baggage and Baggage Prcedures Must Present Valid Ticket fr Transprtatin Must Observe Check-In Times Identificatin and Items f High Persnal Value Carriage n Cape Air Flights and Cnnectins Claiming Baggage Limits f Liability fr Baggage Including Fragile r Perishable Gds Checked and Unchecked Baggage Fragile, valuable, perishable and ther items nt suitable fr transprt Limited Release Tags Nrmal Wear and Tear Unclaimed Bags Other Carriers r Services Claims Restrictins, Including Time Requirements fr Reprting r Filing Claims Delayed Bag Delivery and Interim Expenses Delivery f Delayed Bag Interim Expenses Restricted Articles Hazardus Materials General Rule Traveling with Electrnic Devices

2 Dry Ice Wet Ice Liqur Firearms and Ammunitin Smking Summary Chart Wheelchairs and Other Assistance-Related Devices Wheelchairs and Other Mbility Assistive Devices Strllers Infant- r Child-Safety Seats r CRS Wearable Defibrillatr Life Vests Live Animals ( Pets ) In-Cabin Pets Advance Reservatins and Cnditins f Carriage Must be Accmpanied by Passenger Custmers must check and retrieve pets planeside Apprved Kennels and Carriage Generally fr Pets Pets and Other Live Animal Embarges Health and General Cnditin f the Pet Cmpliance with Applicable Laws Service Animals Restrictins Due t Federal Law: Marijuana Acceptance f Custmers 29 08/10/17 Refusal t Transprt Disabled Individuals and Passengers Requiring Assistance Carriage Generally Barding Assistance Carriage f a Qualified Individual with a Disability and Nn-Ambulatry Passengers Advance Reservatins and Check-In Oxygen Medical Transprt Service Animals (animals accmpanying disabled Passengers r gvernment fficials and animals used fr emtinal supprt) Cmpliance Reslutin Officer Air Carrier Access Act Unaccmpanied Minrs ( UM ) Age Service Charge and Fares Cnnecting and Interline Itineraries Psitive Identificatin f Persn Meeting UM and Airprt Prcess Refusal t Transprt Flight Cancellatins and Diversins Respnsibility f Cape Air Yung Travelers Age Cnnecting and Interline Itineraries When Accmpanying Minrs Infants Traveling while Pregnant Custmers f Size Requiring Additinal Space n Bard the Aircraft Traveling with Prisners Cancellatin f Reservatins 40 08/10/17 Airprt Shw Times and Re-Check Requirements N Shw and Failure t Use Each Flight Segment Ticket Time Limits Refusal t Transprt Recrd f Cancellatin Weather, Frce Majeure, Gvernmental Regulatins Failure t Cmply Fictitius Bkings Prhibited Practices Hidden Cities Ticketing r Pints Beynd Ticketing Thrwaway Ticketing

3 Back t Back Ticketing Overbking Liability Limitatins Fares 44 04/11/13 General Lwest Available Fare Instant Purchase with Refund within 24 Hurs f Purchase Cnsumer Disclsures Waiver f Restrictins r Rules Surcharges Partner Airline Fares Tickets and Seat Assignments 45 02/14/07 Unused Tickets Advanced Seat Requests and Emergency Exit Rws Fare Applicatin Nntransferable Ticketing Fees Travel Dcuments 46 05/16/05 Refunds and Lst Tickets 46 04/22/16 General Requesting a Refund n Tickets Issued by Cape Air Tickets Nt Issued by Cape Air Nn-Refundable Tickets General Rule Applicatin f Value Twards Future Purchase Value Frfeited fr N Shw Passengers Extenuating Circumstances Vluntary Refunds Invluntary Refunds Lst Tickets Interline, Cde share, and 47 09/21/16 Cnnecting Itineraries General Cnnectins and Minimum Cnnecting Times Building Yur Own Cnnectins Services t Mitigate Incnveniences Resulting Frm Flight Delays, Schedule Change, Re-Rutings and 48 08/10/17 Diversins Applicability Cmmunicatin with Our Custmers Schedule Change Schedule Irregularity Frce Majeure Events Amenities in Case f Delayed r Cancelled Flights Diversins Liability Limitatins Denied Barding 52 09/23/15 Vlunteers and Barding Pririty Invluntary Denied Barding and Cmpensatin Substitute Transprtatin and 54 05/16/05 Services

4 Grund Transfer Service 54 10/18/10 Screening f Custmers and 55 05/16/05 Baggage Additinal Limitatins in Liability/ 55 03/10/11 Damages Successive Carriers Warsaw/Mntreal Cnventin Applicatin Limitatin f Liability Cnsent t Use Persnal Data 56 07/14/15 Remedies fr Vilatin f Cntract 57 05/16/05 Right f Cape Air t Change the 57 05/16/05 Terms Definitins ATPCO: Airline Tariff Publishing Cmpany, Inc. where fares and fare rules fr all Cape Air fares are published. Baggage: Persnal prperty f a Custmer as is necessary r apprpriate fr the wear, use r cnvenience f the Custmer in cnnectin with the trip. Cape Air: Trade name f Hyannis Air Service, Inc. under which the cmpany des business. Als knwn by the Cape Air IATA designatr 9K. Carry-n Baggage ( carry-n ): Any article r ther Custmer prperty that is carried n an aircraft by a ticketed Passenger. Carry-ut Item: Any small article r ther Custmer prperty that is carried t the aircraft by the Custmer and stwed by a Cape Air agent int the designated baggage cmpartments prir t barding. Persnal items (e.g. small purse, briefcase, and laptp) usually cnstitute carry-ut items when traveling n bard the Cessna 402, Britten Nrman Islander, and Cessna Caravan Amphibian. Checked Baggage: Any article r ther Custmer prperty (excluding Gate Checked Baggage) that is taken int the custdy f and accepted by Cape Air fr transprt Cde Share: An agreement between airlines where a partner air carrier places its tw letter designatr cde n flights perated by Cape Air (9K) t facilitate interline travel. In this situatin, the flight may be marketed under a trade name wned by the partner air carrier but all such marketing will clearly disclse t the Custmer that the flight is perated by Cape Air. Cape Air s cde share relatinships include Cape Air flights sld as American Airlines under the AA cde, Cape Air flights sld as JetBlue under the B6 cde, and Cape Air flights sld as United Express and United Airlines under the UA cde. Cmmuter Bk: Cape Air s frequent flyer ticket prgram which ffers 10 ne-way cupns in ne bk (electrnic r paper depending upn the market) fr a discunted price. CRS: Child safety restraint system, such as an infant- r child-safety seat. Custmer r Passenger: Any persn hlding a cnfirmed reservatin fr travel with the cnsent f Cape Air. Dmestic Carriage: Any carriage ther than that specifically defined as Internatinal Carriage. FAA: Federal Aviatin Administratin. Flight Cupn: A prtin f the ticket that indicates travel pints between which the cupn is valid fr Passenger carriage. Frce Majeure Event. This term includes

5 Any cnditin beynd Cape Air s cntrl (including but withut limitatin, meterlgical cnditins, acts f Gd, airprt traffic cngestin and delays, rits, embarges, hstilities, r unsettled internatinal cnditins whether actual, threatened r reprted) r because f delay, demand, circumstances r requirements due, directly r indirectly, t such cnditin. Any labr dispute affecting Cape Air s service Any gvernment regulatin, demand r requirement Any shrtage f labr, fuel r facilities f Cape Air r thers; r Any ther fact nt reasnably freseen, anticipated, r predicted by Cape Air. Gate Checked Baggage: Baggage, small enugh t be cleared thrugh airprt security screening, which is brught t the departure gate by the Custmer and then taken int the custdy f and accepted by Cape Air fr transprt. IATA: Internatinal Air Transprt Assciatin Interline: Travel utilizing the services f ne r mre air carriers where the carriers agree t accept each ther s tickets and/r baggage. A cde share agreement is a specific type f interline travel and is included in this definitin. Cape Air has interline agreements with Alaska Airlines (AS), American Airlines (AA), Delta Airlines (DL), Hahn Airlines (HR), JetBlue Airways (B6), and United Airlines (UA). Cape Air has cdeshare agreements with American Airlines (AA), JetBlue Airways (B6), and United Airlines (UA). Internatinal Carriage: Any carriage in which, accrding t the Cntract f Carriage, the place f departure and the place f destinatin, whether r nt there is a break in the carriage, are nt bth situated within the United States; r, they are situated within the United States, but there is an agreed stpver utside the United States. ICAO: Internatinal Civil Aviatin Organizatin Itinerary: Rute f a Custmer s jurney LEO: Law Enfrcement Officer Mass Relay: A service designed fr peple with hearing lss and/r speech disabilities that live r wrk in Massachusetts and use a text based device fr phne cnversatins r want t cmmunicate with smene wh des. Telecmmunicatins Relay is prvided by each State in cmpliance with the Americans with Disabilities Act (1990). Relay prvides peple with easy and cnvenient access t telephne service thrugh prfessinally trained Relay Operatrs. Micrnesia: Includes Guam and the Cmmnwealth f Nrthern Mariana Islands (CNMI) Mntreal Cnventin: The Cnventin fr the unificatin f certain rules fr Internatinal Carriage by air. Generally, an airline itinerary cvered by the Mntreal Cnventin must be: Internatinal carriage n r after Nvember 4, 2003 AND (1) a rundtrip jurney frm a cuntry that has ratified Mntreal, OR (2) a ne-way jurney in which bth the cuntry f rigin and the cuntry f destinatin have ratified Mntreal. Nantucket Airlines: Trade name f Hyannis Air Service, Inc. under which the cmpany des business, herein referred t as Cape Air fr purpses f this cntract f carriage. Nn-Ambulatry Passenger: Passengers wh are unable t walk r mve withut the supprt f anther persn, but wh are therwise capable f caring fr themselves withut assistance thrughut the flight are nn-ambulatry. A Passenger wh uses a wheelchair fr cnvenience is nt cnsidered nn-ambulatry nr is a child r infant merely because f that child s age. If a Passenger can mve himself/herself frm his/her seat t the nearest emergency exit and ascend and descend the aircraft stairs withut the aid f anther persn, the Passenger is nt cnsidered t be nn-ambulatry, regardless f the degree f impairment. N-Shw Passenger: A Passenger wh fails t hnr a segment f his r her travel and fails t cntact Cape Air in advance f departure time t infrm Cape Air that he r she will nt be n the flight. On-line: Air transprtatin whlly n the same air carrier Pet: The usual cnntatin f live dmestic animal cmpanin

6 Oversld Flight: A flight where there are mre Passengers hlding valid cnfirmed reservatins than seats available (excluding seats reserved r held fr crewmembers r ther n-duty Cape Air persnnel perfrming cmpany-required duties). Qualified Individual with a Disability: Any individual wh has a physical r mental impairment that, n a permanent r temprary basis, substantially limits ne r mre majr life activities, has a recrd f such an impairment, r is regarded as having such an impairment, pursuant t 14 CFR Schedule Change: A planned change in advance f the departure date that des nt arise frm a unique event such as a Schedule Irregularity r Frce Majeure Event. Schedule Irregularity: This term includes - Delay in a scheduled departure r arrival f a Cape Air flight, including delays which result in a miscnnectin: Flight cancellatin, missin f a scheduled stp, r any ther delay r interruptin in the scheduled peratin f a Cape Air flight which may r may nt result in a miscnnectin; Substitutin f aircraft type; r Schedule changes that require re-ruting f the Custmer at departure time, because prir ntice f such schedule change had nt been given t the Custmer prir t the Custmer s arrival at the airprt fr check-in n the riginal flight. Schedule irregularity des nt include Frce Majeure events as defined herein. Service Animal: Any guide dg, signal dg, r ther animal trained t prvide necessary assistance t a Qualified Individual with a Disability, r a trained animal that assists law enfrcement fficers in the search f cntraband r ther items, r which prvides assistance with rescue effrts. This definitin includes thse service animals which are required fr emtinal supprt, r psychiatric service animals. Special Drawing Right ( SDR ): A unit f currency, the value f which fluctuates and is recalculated each banking day. These values are knwn t mst cmmercial banks and reprted in sme newspapers. This unit is smetimes used fr Internatinal standards. Rerute: T hnr a ticket, r reissue a ticket fr a different ruting than riginally shwn n the ticket Ruting: The carrier(s) and/r the cities and/r class f service via which transprtatin is prvided between tw pints Ticket: The recrd f agreement, including paper and electrnic ticket frms ( E-ticket ) and ticketless itinerary frms, fr the carrier(s) t prvide transprtatin and related services under certain terms and cnditins t the Custmer named n such recrd and in accrdance with applicable gverning tariffs and regulatins. Travel Pass. A prgram fr frequent travelers invlving the purchase f and ability t stre multiple E-tickets fr future travel. United Express: Trade name wned by United Air Lines, Inc. ( UA ) under which Cape Air perates mutually agreed flights using the UA designatr cde pursuant t a cde share agreement between the carriers United States: The area cmprised f the 48 cntiguus states, the District f Clumbia, Alaska, Hawaii, Puert Ric, the U.S. Virgin Islands, American Sama, Guam, Midway, and Wake Islands. Warsaw Cnventin: The Cnventin fr the unificatin f certain rules fr Internatinal Carriage by air. Warsaw applies fr Internatinal Carriage nt cvered by the Mntreal Cnventin. Applicability General. The fllwing terms and cnditins apply t all transprtatin prvided by Cape Air and apply whether r nt a ticket fr such transprtatin was sld by Cape Air r its authrized agents. By purchasing a ticket r accepting transprtatin, the Custmer agrees t be bund thereby. There are n third party beneficiaries t this cntract

7 Except as therwise prvided within specific fare rule, transprtatin is subject t the cntract f carriage and charges in effect n the date n which the ticket is issued. These Rules are als the tariffs filed by Cape Air in accrdance with certain gvernment regulatins. Mst markets are served by the Twin Engine Cessna 402 ( C402 ). The peratins in Micrnesia are served exclusively by the turbprp 46-Passenger ATR42 ( ATR42 ). Sme f ur smaller cmmunities are served by ur Twin Engine Britten Nrman Islander ( BN2 ). And fr destinatins mst accessible via water and land, we utilize the turbprp Cessna Caravan Amphibian ( C208A ). All schedules are published with the applicable aircraft type, subject t schedule irregularities. Airline Partners. This cntract f carriage applies fr transprtatin nly n Cape Air. Under arrangements with Cape Air, independent carriers may prvide Interline transprtatin and/r Cde Share services. These independent carriers may have different terms and cnditins f carriage which will apply fr travel n these carriers and yu may btain the terms thrugh cntact with these independent carriers. See the sectin entitled Interline, Cde Share and Other Airline Partners fr mre regarding the applicatin f these rules in partner situatins. When Cape Air undertakes t issue a ticket r barding pass, check baggage r make ther arrangements fr transprtatin ver the lines f any ther carrier, Cape Air acts nly as agent fr the ther carrier and assumes n respnsibility fr the acts r missins f such ther carrier. Cape Air, Nantucket Airlines and Other Trade Names Unless as therwise prvided herein, regardless f the trade name r airline cde used fr such flights, this cntract applies fr all cmmercial flights perated by Hyannis Air Service, Inc. Applicable Laws. This Cntract f Carriage is subject t applicable laws, regulatins, rules, and security directives impsed by gvernment agencies. In the event f a cnflict, mandates f gvernmental authrities will prevail. Internatinal Carriage. Services prvided fr internatinal carriage are subject t the prvisins f the Warsaw r Mntreal Cnventins, including thse relating t the limitatin f liability. Any prvisins f these rules that are incnsistent with any prvisin f the applicable Cnventin shall, t that extent nly, be inapplicable t internatinal carriage. Limitatins in Liability/Damages Unless specifically stated therwise herein r required by law, Cape Air is nt liable fr any cnsequential, cmpensatry, indirect, incidental r punitive damages arising ut f r in cnnectin with the perfrmance f its bligatins under this cntract f carriage. Mdificatin f Terms. N emplyee r agent f Cape Air has the authrity t mdify r waive any prvisin f this Cntract, unless authrized by the CEO, President, Senir Vice President r Vice President f the cmpany. Mnetary Amunts. When included, all mnetary amunts, unless therwise specified, appear in U.S. dllars

8 Severability. The invalidity f any prvisin herein by law will nt affect the validity f any ther prvisin which will remain in full frce and effect. Headings and Titles. Headings and titles used in this dcument are fr cnvenience and nt meant t be used t cnstrue r alter cntract terms. Custmer Care The emplyee-wners f Cape Air strive t prvide ur Custmers with a travel experience that is a cut abve the rest. We live by the mantra, MOCHA HAGTDI, which means Make Our Custmers Happy And Have A Gd Time Ding It. Listening t and learning frm ur Custmers is key t ur ability t serve well. Whether yu have a cmplaint r a cmment, we appreciate yur time in giving us the pprtunity t understand yur needs. Please feel free t cntact ur Custmer Care ffice at careteam@capeair.cm r at Cape Air Custmer Care, 660 Barnstable Rad, Hyannis, MA We will acknwledge receipt f any cmplaint frm yu in writing within 30 days f receiving that cmmunicatin. Yur cmplaint will be addressed as sn as pssible, but n later than 60 days after receipt. Cmplaints and cmments abut airline service ther than safety r security issues may als be registered with DOT's Aviatin Cnsumer Prtectin Divisin (ACPD). Yu may call the ACPD 24 hurs a day at (TTY ) t recrd yur cmplaint. Calls are returned Mnday thrugh Friday, generally between 7:30 am and 5:00 pm Eastern time. Yu may send the DOT a letter at Aviatin Cnsumer Prtectin Divisin, C-75, U.S. Department f Transprtatin, 1200 New Jersey Ave, S.E., Washingtn, D.C Fr deaf r hard f hearing Custmers, please be advised that yu may cntact ur Reservatins Office thrugh MassRelay (711 within Massachusetts r TTY/ASCII) r thrugh yur wn state's relay system. Baggage and Claims Baggage will be accepted fr transprtatin frm ticketed Custmers nly. Cape Air will nt accept baggage whse size, weight r character makes it unsuitable fr transprtatin n the aircraft, r when the prperty cannt be accmmdated withut harming r annying Passengers, as determined by the Cmpany. All baggage is subject t inspectin. Gvernment safety and security regulatins apply t Cape Air s carriage f baggage. When bag fees apply, thse in effect at the time f the ticket purchase will be levied during yur travel. Baggage fr Custmers flying n ur 46-Passenger ATR42 perated in Micrnesia as United Express is carried in accrdance with the fees and plicies f ur cdeshare partner (United), subject t the limitatins and exemptins in this Cntract f Carriage. See united.cm fr mre infrmatin and ur Sectin entitled Interline, Cde Share and Cnnecting Itineraries fr a mre detailed verview f plicy applicatin. Baggage Allwance. Standard Allwance

9 Fr each ticketed Custmer, Cape Air will transprt the fllwing. Fr fees that may apply, please see Baggage Fees, Exemptins and Allwance Applicability: Fr Transprt in the Cessna 402, Britten Nrman Islander, and Cessna Caravan Amphibian checked bag nt t exceed 50 lbs. r 62 linear inches (length + width + height = 62 ) plus 1 gate checked bag sufficiently small and lightweight t be cleared thrugh airprt security screening nt t exceed 45 linear inches (length + width + height = 45 ) plus 1 persnal item (e.g. small purse, briefcase, electrnic device) nt t exceed 36 linear inches (length + width + height = 36 ). These aircraft d nt cntain strage space under the seat r verhead in which t safely stw in-cabin items. Accrdingly, persnal, r carry-ut, items must be carried t the aircraft and stwed by a Cape Air agent int the designated baggage cmpartments prir t barding. Fr travel in the Cessna Caravan Amphibian it is preferred that baggage be sft-sided (fabric r leather) and nt rigid. Althugh rller bards are accepted, duffel r gym bags are preferred and imprve ur ability t carry all baggage n bard. Exceptin fr travel between Hyannis (HYA), Nantucket (ACK), Martha s Vineyard (MVY) and New Bedfrd (EWB): Up t 3 small bags (r items suitably secure fr transprt) are accepted in lieu f the 1 st checked bag s lng as all items, when weighed tgether, d nt exceed the maximum 1 st checked bag weight permitted f 50 lbs. The 1 st checked bag fee applies, if any, as if these multiple items were ne checked bag. Travel must be exclusively between these cities fr this rule t apply. Free Carry-ut Items All Aircraft Types In additin t the standard allwance, the fllwing will be transprted free f charge: A wheelchair meeting the requirements f the Cmpany s FAA-apprved perating prcedures stated under sectin Wheelchairs and Other Assistance-Related Devices, A cane, walking stick, crutches r ther assistive devices. An infant r child-safety seat. Fr use n-bard please see Wheelchairs and Other Assistance-Related Devices fr requirements. A strller and/r diaper bag. Cmpliant Prtable Oxygen Cncentratrs r ther related devices Child and Infant Baggage Allwance A child s baggage allwance is the same as that fr an adult Passenger. A child traveling as an infant as defined by the fares and tariffs is nt allcated baggage allwance in additin t that allcated t the accmpanying adult Passenger, unless the infant is traveling n a paid full r discunted ticket (nt n a ticket cvering slely internatinal taxes) and, in accrdance with the rules herein, the partner airline plices apply and include an allwance Excess Baggage, Oversize/Overweight and Other Special Items Excess Baggage Fr each ticketed Custmer, Cape Air will transprt, subject t available space and additinal fees (see Baggage Fees, Exemptins and Allwance Applicability), up t tw (2) additinal bags per Passenger, except fr Custmers traveling n the Cessna Caravan Amphibian where nly (1) additinal bag will be transprted accrding t these terms. Any checked bag, gate checked bag r persnal item that causes a Passenger t exceed the standard baggage allwance in number, size r

10 weight, but which is nt verweight/versized, will be transprted as excess baggage. All excess baggage is carried n a space available basis and is subject t an additinal charge. Any bag that is excess because it exceeds the number f bags permitted as standard bag allwance and/r the weight r size will be subject t cumulative excess charges. Additinal r different charges may apply when levied by a partner airline thrugh interline, cde share r ther airline partner agreements. Overweight/Oversized Bags Baggage cmpartment cnstraints f the aircraft may restrict the weight r the size f the individual bags that may be accepted fr travel. Baggage that is nt accepted fr travel pursuant t this sectin is as fllws: Fr Transprt in the Cessna 402 and Britten Nrman Islander: Individual bags that exceed 70 lbs. in weight r that exceed 62 linear inches (length + width + height = 62 ) in size. Fr general guidance fr planning purpses, althugh there are exceptins fr unusually shaped items (see belw within this sectin) mst large bags are 30 x 20 x 12 (62 linear inches) and are the maximum size we accept due t the size f the baggage cmpartments and cmpartment penings f these aircraft. Fr Transprt in the Cessna Caravan Amphibian: Individual bags that exceed 50 lbs. in weight r that exceed 62 linear inches (length + width + height = 62 ) in size Fr general guidance fr planning purpses, althugh there are exceptins fr unusually shaped items (see belw within this sectin) mst large bags are 30 x 20 x 12 (62 linear inches) and are the maximum size we accept due t the size f the baggage cmpartments and cmpartment penings f these aircraft. Fr Transprt in the 46-Passenger ATR42: Individual bags that exceed 100 lbs. in weight r that exceed 115 linear inches (length + width + height = 115 ) in size. In additin, unusually shaped bjects may exceed the capacity f the aircraft baggage cmpartments. Fr Transprt in the Cessna 402, Britten Nrman Islander and Cessna Caravan Amphibian: Bicycles, surfbards, canes, kayaks and ther such large pieces f sprting equipment exceed the capacity f the cmpartments and are nt accepted fr transprt. Fr Transprt in the 46-Passenger ATR42: Cmpartments may accmmdate mre unusually shaped bjects, but it is best fr the transprt f bicycles, surfbards, large bxes r ther such pieces t cnsult a reservatins representative when bking yur flight regarding the maximum limitatins r additinal charges that my apply based n the aircraft, the regin, r pursuant t cde share agreements. Other Special Items These items can be accmmdated as checked baggage in ur smaller aircraft despite their size r unusual character r shape. One f each f the belw items will be accepted per Custmer in lieu f ne bag. Baggage fees apply if they wuld have

11 been applied t the bag replaced by this special item. Unless therwise specified belw, these special items must cmply with versize and verweight bag limitatins. If the item exceeds the standard baggage allwance in number, size r weight, this item r anther piece f the Custmer s baggage may be required t travel as space is available. Fr travel pursuant t interline r cdeshare agreements, a mre stringent plicy may apply. Fr Transprt in the Cessna 402, Britten Nrman Islander, and Cessna Caravan Amphibian: Small clers r ther packages cntaining dry ice, subject t requirements and limitatins herein (See Restricted Articles). Tl Kits, subject t requirements and limitatins herein (See in particular Restricted Articles and cnsult TSA fr further limitatins) Duty-fee bags Additinally fr Transprt in the Cessna 402 and Britten Nrman Islander nly: Glf bags prperly encased in a clsed, cvered sft r hard-sided cntainer (nt t exceed the maximum standard allwance f 62 linear inches). Cape Air is nt liable fr damage t glf equipment that is nt prperly prtected and apprpriately packed fr transprt. Snw/water skis and snwbards f typical size (up t 71 linear inches). Up t tw pairs f snw skis in ne bag plus ne ski bt bag will be cnsidered ne item fr purpses f any fees that may apply. Antlers r animal hrns, free f residue t the degree pssible, with skull wrapped and tips prtected, nt t exceed 15 x 30 x 45 Scuba equipment cnsisting f empty scuba tank and dive gear. Fishing equipment (rds, reels, landing net, tackle bx) encased in a suitable cntainer nt t exceed 71 linear inches. Archery equipment (ne bw case cntaining bws, ne quiver with arrws and ne maintenance kit f sufficient strength t prtect items), prvided it is cntained in a hard-sided case which des nt exceed 71 linear inches. Bxes and Cmmercial Cntainers Bxes and cmmercial cntainers which hld persnal r cmmercial effects are carried as Excess Baggage (and, as such, carried space available) and are nt t exceed 50 lbs. r 42 linear inches (length + width + height = 42 ). Each bx (up t a maximum f 2 per Custmer) will be accepted in lieu f ne bag. Baggage fees apply if they wuld have been applied t the bag replaced by the bx.. All ther bag plicies apply t the carriage f bxes and cntainers. Embarges Additinal seasnal r rute-specific baggage restrictins, r embarges, may als apply depending upn the aircraft size and/r the cde share partner plicy in place at any pint in time. Cabin Seat Baggage Fr Transprt in the 9-Passenger Cessna 402, Britten Nrman Islander and Cessna Caravan Amphibian: It is nt permissible t transprt cabin baggage in any aircraft by strapping the item t a Passenger seat. Fr Transprt in the 46-Passenger ATR42: If a Custmer requests that an item, due t its fragile r bulky nature, be carried in the cabin cmpartment f the aircraft as cabin seat baggage, Cape Air will determine, in its sle discretin, whether the item is acceptable fr the safe transprt in the cabin and permitted

12 by Cape Air s perating prcedures t be transprted in this manner. Advanced ntificatin is recmmended and additinal charges may apply. Any cabin seat baggage accepted fr transprt will be secured in accrdance with aircraft perating prcedures and security requirements. Musical Instruments Cape Air accepts n bard as persnal, carry-ut baggage, carry-n baggage r checked baggage (depending upn the aircraft type) musical instruments f any size, character r shape s lng as the size and weight limitatins f the aircraft and aircraft cmpartment are nt exceeded. Musical instruments are carried under the same terms and cnditins (including fees, if any) as any ther baggage. Allwance Summary Chart The belw chart is intended t capture sme f the basic infrmatin in this sectin f the Cntract f Carriage in a summary frm. This infrmatin is intended t be a helpful tl nly as it s impssible t reflect all aspects f ur baggage plicies within this table. Please refer t the language within this Cntract f Carriage fr the actual plicies which apply. Keep in mind that, pursuant t the belw sectin entitled Baggage Fees, Exemptins and Allwance Applicability, there are times when ur airline partner allwances and fees apply, subject t exemptins filed by Cape Air based n aircraft size and/r weight limitatins. The belw represents Cape Air s plicies and is a useful guide as t what will actual fit within the aircraft. (LI = Linear Inch, length + width + height)

13 Baggage Fees, Exemptins, and Allwance Applicability US DOT Rules fr Applicable Carrier Fees Whether yur travel is exclusively n Cape Air r cnnecting with a partner airline where the itineraries are bked tgether n the same ticket (aka an interline itinerary ), the DOT rules state that the fees f the 1 st carrier appearing n the ticket f the Custmer s itinerary shall apply t the entire itinerary. See the Baggage Fee Chart belw. Charges apply each way and are cumulative. Regardless f which airline fees apply, Cape Air s Allwance plicies apply, and all bags must meet the size, number and weight restrictins nted in this Cntract f Carriage. Cdeshare Itineraries When the 1 st flight f the itinerary is a Cdeshare flight, the fees f the marketing carrier apply, nt the fees f the actual carrier perating the flight. Fr Cape Air cdeshare flights, this means that the fees f ur majr airline partner will apply t the entire itinerary. In this case, the Allwance plicies f the marketing carrier als apply, hwever these allwances are subject t limitatins nted in this Cntract f Carriage. These limitatins are ften due t the size f the aircraft r t differences in regulatins r perating certificates. Cnnecting Travel n Separate Tickets Fr cnnecting travel nt bked n the same ticket, separate fees and allwances fr each carrier apply t each prtin f the itinerary flwn n that carrier. In cases where Cape Air ffers t check a bag thrugh t a destinatin nt shwn n the same ticket as a curtesy, yu will be subject t pay Cape Air s baggage fees when yu check in at the Cape Air ticket cunter, and may als be required t pay an additinal baggage fee when yu check in with yur cnnecting airline. Custmers may chse t pre-pay baggage fees fr their cnnecting airline flights, but will still be subject t applicable fees fr their Cape Air flights. Baggage Fee Summary Chart Assistive devices, such as mbility devices, strllers, prtable xygen cncentratrs (POC), child safety seats and mre are always free. Check fr mre infrmatin n any requirements which may apply in this Cntract f Carriage

14 Exemptins frm Baggage Charges fr Partner Frequent Flyer Members Cape Air may, at its sle discretin, change, cnsider and make exceptins t its Baggage Fee plicy fr certain members f airline frequent flyer prgrams n flights where Cape Air participates in such prgrams. Exemptins frm Baggage Fees n 9K marketed flights The fllwing are exempt frm ALL baggage fees levied by Cape Air. Additinal r different charges may apply when levied by a partner airline thrugh interline, cde share r ther airline partner agreements. Active Reserve, Guard r retired military persnnel hlding a Veteran s ID Card, including registered dependents with Dependent ID Card All bags n flights between Ft. Lenard Wd (TBN) and St. Luis (STL) Cnditins f Checked Baggage and Baggage Prcedures Must Present Valid Ticket fr Transprtatin Befre Cape Air will accept baggage t be checked r carried n bard, the Custmer must present a valid ticket fr transprtatin n Cape Air r n Cape Air and ne r mre ther carriers with which Cape Air has an interline r cde share agreement. Cape Air has the right t refuse t transprt baggage n any flight ther than the ne carrying the Passenger. Must Observe Check-In Times Baggage must be checked in at the airprt in advance f flight departure. If a Custmer des nt present his r her baggage fr check-in within sufficient time t allw fr nrmal handling prcedures fr that airprt, Cape Air may accept the baggage, but in n event will be respnsible fr any lss that arises frm the delay in delivery f the baggage t the destinatin airprt. Identificatin and Items f High Persnal Value

15 All checked baggage must have, at a minimum, name identificatin n the utside. It is recmmended t include cntact infrmatin fr bth rigin and destinatin (e.g. cell phne number) n the utside and inside f the baggage. Cape Air als recmmends that Custmers maintain n their persn certain small but high value r high persnal value items such as travel dcuments, medicines, mney/credit cards, keys, r jewelry. It is imprtant t remember nt t lck checked baggage, as required by Federal regulatins. Carriage n Cape Air Flights and Cnnectins Checked baggage will generally be carried n the same aircraft as the Custmer unless such carriage is deemed impractical by Cape Air. This impracticability includes baggage which exceeds ttal cmpartment r weight parameters fr the aircraft when taking int accunt all Passengers n bard. In this event, Cape Air will determine in its sle discretin which baggage will be carried n bard with the Custmer and arrangements will be made t transprt the surplus baggage n the next flight r sectin n which space is available. Carry-n baggage space is relatively limited n reginal aircraft when cmpared t the generus cmpartment strage space available n tday s larger jets. Custmers cnnecting nt a Cape Air flight with large carry-n bags are encuraged t check these bags, when pssible, at the ticket cunter f the carrier f the riginating lcatin. Custmers wh arrive at a Cape Air gate with large carry-n bags that exceed the parameters fr carry-ut items (fr the Cessna 402, Britten Nrman Islander r Cessna Caravan Amphibian) r carry-n items (fr the ATR42) must check these bags at the gate prir t barding the flight. Furthermre, peratins, security directives r ther safety cnsideratins may limit the allwable carry-ut r carry-n baggage n a specific flight. Cape Air reserves the right in its sle discretin t determine the suitability and place f strage f any items t be carried in the aircraft. Cape Air may refuse t transprt any baggage that the Custmer refuses t submit fr inspectin. Claiming Baggage Only the hlders f the baggage claim check may claim checked baggage. Cape Air is nt respnsible fr determining that the hlder f the claim check is entitled t the baggage. If baggage claim checks are lst, prf f wnership may be required prir t release f the baggage. Acceptance f baggage by the bearer f a claim check withut filing a written cmplaint will cnstitute evidence f delivery by Cape Air f the Custmer s baggage with all riginal cntents in gd cnditin. Limits f Liability fr Baggage Including Fragile r Perishable Gds Except t the extent the Warsaw r Mntreal Cnventins r ther applicable laws may therwise require, the fllwing prvisins apply: Checked and Unchecked Baggage Fr Dmestic Carriage Liability fr lss, delay r damage t checked baggage, r any baggage r persnal item which is taken int custdy by Cape Air, is limited t the fair market value at the time f the lss, damage r delay and will nt exceed (except fr wheelchair and ther assistive devices) (1) fr n-line travel slely n Cape Air with n cnnecting service, $500 per Passenger; (2) fr interline travel where the Cape Air flight segment is included n the same ticket as a cnnecting flight segment f anther airline with an aircraft f mre than 60 seats, $3500 per Passenger as per federal rules; and (3) fr interline travel where the Cape Air flight segment is included n the same ticket as a cnnecting flight segment f anther airline with an aircraft f 60 seats r less, $500 per Passenger. Cape Air assumes n respnsibility r liability fr

16 lss r damage t unchecked, carry-n baggage, r carry-ut baggage, unless the lss r damage ccurred while in the sle custdy f Cape Air r was caused by the sle negligence r willful miscnduct f Cape Air. Fr Internatinal Carriage (including dmestic prtins f internatinal jurneys) cvered by the Mntreal Cnventin Liability fr lss, delay r damage t checked and unchecked baggage is limited t 1,131 Special Drawing Rights per Passenger (see fr current value). Fr Internatinal Carriage (including dmestic prtins f internatinal jurneys) cvered by the Warsaw Cnventin Liability fr lss, delay r damage t baggage is limited t apprximately $9.07 per pund ($20.00 per kil) fr checked baggage and $400 per Passenger fr unchecked baggage in the custdy/cntrl f the carrier. Fragile, valuable, perishable and ther items nt suitable fr transprt Cape Air recmmends that yu d nt pack fragile, high-value r perishable items in yur checked baggage. If yu chse t pack fragile, high-value r perishable items in r as checked baggage in cnnectin with travel within the United States, Cape Air is nt liable fr the lss f, damage t, r delay in delivery f such items. Fr mst internatinal travel, Cape Air s liability fr destructin, lss, delay r damage t checked and unchecked baggage is limited. Cape Air is nt liable fr damage t a Custmer s carry-ut items r in-cabin prperty that cntains fragile, valuable, r perishable items, unless damage ccurred while in the sle custdy f Cape Air. Custmers are respnsible fr all damage caused by their prperty, whether such damage is t their wn prperty r t sme else s prperty. Fragile, valuable, and perishable items include, but are nt limited t, antiques; antlers; artifacts; bks; cellular phnes; cllectibles; cmputer equipment; dcuments; electrnic equipment; fragile articles; gift cards; glassware; heirlms; irreplaceable items; jewelry; keys; mney; silverware; negtiable papers; ptical equipment and eye/visin devices; perishable items; phtgraphic equipment r items; pttery; prescriptin medicatin; samples; securities; sund reprductin equipment; timepieces; tents and sleeping bags made f clth, plastic, vinyl r ther easily trn material and/r thse having aluminum frames; tls; wrks f art; r, ther similar valuable items and cmmercial effects included in checked baggage with r withut the knwledge f Cape Air. If any such items are lst, damaged, pilfered, r delayed, except fr certain internatinal travel subject t the terms f the Mntreal r Warsaw Cnventins, yu will nt be entitled t any reimbursement under Cape Air s standard baggage liability. Limited Release Tags Cape Air has the right t refuse t accept baggage that des nt meet the standards as nted herein. In cases where Cape Air will accept baggage fr transprt under the cnditin that the Custmer agrees t have affixed t the baggage a limited release tag, the Custmer is hereby n ntice that Cape Air is nt liable fr any damage, lss r delay t such baggage. Nrmal Wear and Tear Cape Air is nt liable fr minr damage such as scratches, scuffs, stains, dents, cuts and dirt resulting frm nrmal wear and tear. Fr clarificatin purpses, damage beynd nrmal wear and tear t specific parts f baggage, such as wheels, straps, zippers, handles, and prtruding parts, is nt excluded frm liability. Unclaimed Bags

17 Cape Air is nt liable fr baggage nt claimed by the Custmer immediately upn arrival. Other Carriers r Services Cape Air s liability is limited t ccurrences n its wn flights nly, except in the case f checked baggage in which case the Custmer has the right f actin against either the first r last carrier in the flwn itinerary. A carrier issuing a ticket r checking baggage ver the lines f thers des s nly as agent and is nt liable fr actins n the part f the perating carrier. Claims Restrictins, Including Time Requirements fr Reprting r Filing Claims. Cape Air assumes respnsibility nly fr thse claims arising frm transprtatin f baggage ver its wn rutes. All claims are subject t prf f actual lss by the Custmer. Actual value fr reimbursement f lst r damaged prperty shall be determined by the dcumented riginal purchase price. This may be demnstrated thrugh presentatin f riginal purchase receipts r evidence f actual value. All bag fees paid fr lst bags that are nt subsequently fund will be refunded. All claims will be accepted fr review by the apprpriately trained persnnel regardless f whether any emplyee f Cape Air believes that the claim will r will nt result in reimbursement. Every Custmer has the right t submit a claim. N actin shall be maintained fr any lss, damage, delay r pilferage f checked baggage, unless apprpriate ntice is given in accrdance with this sectin. If ntice is nt given in accrdance with this sectin r legal actin is nt cmmenced within ne year frm the date f the incident, any such claims will be cnsidered waived. Dmestic Carriage Limitatins and Claims Restrictins Lst, delayed r damaged baggage must be reprted t a Cape Air Custmer service agent, r an authrized agent f an interline r cde share carrier at the final destinatin in the case f an interline itinerary where the final destinatin is the interline carrier s destinatin, within fur (4) hurs f the arrival f the flight n which the lss, damage r delay is alleged t have ccurred. The failure t give such preliminary ntice, absent extrardinary circumstances, will result in waiver f the claim. Any claim fr lss, damage r delay must be submitted in writing within thirty (30) days f the relevant flight. Failure t file a written claim within the time perid specified, absent extrardinary circumstances, will result in waiver f the claim. Internatinal Carriage Limitatins and Claims Restrictins Damaged baggage must be reprted t a Cape Air Custmer service agent, r an authrized agent f an interline r cde share carrier at the final destinatin in the case f an interline itinerary where the final destinatin is the interline carrier s destinatin, immediately upn its discvery and any claim fr damage must be submitted in writing n later than seven (7) days frm the date f receipt f the baggage. Any claim fr delay r lss must be submitted in writing n later than twenty-ne (21) days frm the date n which the baggage has r shuld have been placed at the Custmer s dispsal. Failure t bserve these ntice requirements within the time perids specified, absent extrardinary circumstances, will result in waiver f the claim. N right t any claim against Cape Air related t baggage will lie unless an actin is brught within tw (2) years frm the date f arrival at the destinatin, r frm the date n which the aircraft was scheduled t have arrived, r the frm date n which the carriage stpped. Delayed Bag Delivery and Interim Expenses. Cape Air strives t deliver checked baggage t ur Custmers in the baggage claim area in a timely and efficient manner; that is, s that it arrives befre r at the same time as the Custmer. When n ccasin a bag is missing r remains unclaimed, we will make

18 every reasnable effrt t lcate and return the bag within 24 hurs r less using a cmprehensive system and prcess t track missing baggage and t cmmunicate with affected Custmers. Delivery f Delayed Bag In the event that checked baggage (excluding checked baggage that is Excess Baggage pursuant t the terms herein) des nt arrive befre r at the time the Custmer arrives, Cape Air will deliver such checked baggage t Custmers. (Fr clarificatin purpses, please nte that Excess Baggage which is accepted and carried subject t space availability n the aircraft is nt guaranteed a delivery time and, as a result, is nt eligible fr delayed delivery by Cape Air.) Cape Air will strive t deliver baggage cvered by this sectin in a timely and efficient manner, but delivery times may vary with destinatin because f third party vendr availability, traffic and ther reasns. This delivery may be by Cape Air r by an authrized agent cntracted at Cape Air s expense t prvide such bag delivery. In sme cases, it may be mre expeditius fr Custmers t return t the airprt t claim their baggage and, in this case, Custmers may certainly chse t pick-up their bags at their wn transprtatin expense in lieu f delivery. Interim Expenses Custmers are entitled t reasnable interim expenses resulting frm delayed bags. (Fr clarificatin purpses, please nte that baggage accepted and carried subject t space availability n the aircraft is nt guaranteed a delivery time and, as a result, is never a delayed bag fr purpses f this prvisin.) Custmers must present receipts fr all reasnable expense reimbursements incurred. Reasnable expenses generally are $75 per day fr the first few days the bag is delayed. These guidelines fr reasnable expenses are NOT daily limits r a cap and additinal expenses may be incurred; in such a case, the additinal expenses will be handled n an individual basis up t the limits f liability stated within this Cntract f Carriage. If the delayed bag becmes a claim fr which mnetary cmpensatin is apprpriate in accrdance with this Cntract, interim expenses advanced fr the initial delay will be deducted frm the claim s settlement ttal. Interim expenses are nt available as an additinal remedy fr bags which are lst r damaged and fr which such a claim is reprted and prcessed, withut regard t whether the claim results in cmpensatin in accrdance with this Cntract. Restricted Articles. Many items used every day at hme r wrk are regulated as Hazardus Materials (aka hazmat r dangerus gds. ) These prducts may seem harmless; hwever, when transprted by air they can be dangerus. Vibratins, static electricity, and temperature and pressure variatins can cause items t leak, generate txic fumes r even start a fire. Federal law prhibits hazardus materials frm being included in checked, gate-checked, carry-ut r carry-n (ATR nly) baggage. There are a few exceptins fr sme cmmn persnal care items when carried in limited quantities (such as hairspray, perfume and nail plish), medicines, battery-pwered electrnics and assistive devices. Please refer belw fr mre infrmatin n specific restricted items and any requirements and limitatins that apply t the handful f exclusins fr select persnal items. The list f restricted items in this sectin is nt cmprehensive. If yu have a questin abut a particular item that is nt listed, please cntact ur Reservatins Office fr further guidance. Mre restrictive prvisins may apply fr Passengers traveling pursuant t interline, cde share, r ther airline partner agreements arranged by Cape Air with partner airlines. Fr plicies fr travel n a partner airline, please refer t that airlines web site

19 TSA regulatins, custms authrities and ther regulatrs als have rules n prhibited items and may impse additinal restrictins, limitatins and/r fees beynd thse mentined herein. Hazardus Materials General Rule Other than exceptins permitted pursuant t 49 CFR (these exceptins further limited in sme cases due t ur aircraft size r type, r because f limitatins within ur FAA-apprved peratins manuals), any articles deemed a hazardus material pursuant t DOT Hazardus Materials Regulatins (49 CFR ) and/r the IATA Dangerus Gds Regulatins and revisins and reissues theref are nt accepted fr transprt n Cape Air. The carriage f hazardus materials abard Cape Air aircraft in yur baggage r n yur persn is a vilatin f Federal Law with penalties f up t five (5) years imprisnment and fines f up t $500,000. Hazardus materials include, but are nt limited t, explsives, cmpressed gases, flammable liquids and slids, xidizers, txic and infectius substances, pisns, crrsives and radiactive materials. Examples f these prhibited items include: Firewrks and flare guns Prpane tanks Spray cans Defense sprays including pepper spray Fuel Oil-based Paint Flammable glues including rubber cement and sme super glues WD-40 Lighter fluid Strike-anywhere matches Camping devices such as lanterns, stves and heating equipment which use liquid fuel, prpane, butane r similar Mtrcycle r car parts, Generatrs, r Gas-pwered tls r tys unless new, unused and in riginal packaging, cntains n battery and has never cntained fuel Mst self-inflating devices Oxygen bttles Insecticides Husehld cleaners such as bleach and drain, ven and bathrm cleaners Traveling with Electrnic Devices Persnal Electrnic Devices ( PEDs ) Mst cnsumer prtable electrnic devices intended fr persnal use are permitted in checked, gate-checked, carry-ut, r carry-n (ATR nly) baggage including cell phnes, electrnic games, tablets, laptps and cameras. Batteries fr these devices typically d nt exceed the limitatins fr carriage (see sectin regarding Batteries belw). Nte there are imprtant exceptins including Electrnic Cigarettes, Hverbards, and mre utlined within this sectin. Althugh PEDs are permitted in Custmer s baggage, use f these devices is restricted, as gverned by the FAA. Fr Transprt in the Cessna 402, Britten Nrman Islander, and Cessna Caravan Amphibian: All PEDs must be turned OFF frm gate t gate, while the aircraft is in transit. This includes, but is nt limited t, cell phnes, electrnic games, tablets, laptps, cameras, and prtable

20 music devices. Additinally, cell phnes must be OFF while barding and deplaning via the airprt ramp leading t r frm the aircraft. Fr Transprt in the 46-Passenger ATR42: Custmers may use PEDs gate-t-gate subject t the fllwing cnditins: 1. The FCC prhibits the transmissin f signals t r frm any ther device while airbrne (i.e. phne, text messaging). Any PED with transmissin capabilities must have the ability t disable thse functins (i.e. airplane mde r OFF ) t be eligible fr use n bard. 2. During taxi, take-ff, landing, and anytime during the flight if instructed by a crewmember, use may be impeded r restricted as the PED must be stwed r secured in the fllwing manner. Use is at all times subject t crewmember instructins: a. Large PEDs (exceeding 2 lbs./0.9 kg, such as a fullsized laptp) must be safety stwed in an apprved carry-n baggage lcatin b. Small PEDs (2 lbs./0.9kg r less) must be stwed in an apprved carry-n baggage lcatin, r prperly secured by: i. Hlding in ne s hand (i.e. PED cannt be left unsecured n an adjacent seat), ii. String in a garment pcket, r iii. Placing in the seatback pcket. c. PEDs and their accessries (e.g. pwer crds, headphnes) must nt bstruct access t/frm the aisle. 3. PEDs which are cellular phnes may be ON and used when the main cabin dr is pen. Between dr clsure and landing, PEDs must be in nn-transmit mde ( airplane mde ), OFF, r have any cellular cnnectin disabled. 4. During extended delays at, r away frm, the gate, all PED use will be at the discretin f Cape Air. Apprved and Prhibited PEDs fr Use Onbard At All Times Apprved PEDs fr Use Onbard at All Times Certain electrnic devices are always acceptable fr use nbard, any time, with n restrictins: Prtable vice recrders Hearing aids, pacemakers, and ther apprved electrnic medical devices One-way pagers (capable f receiving signals nly) Electric shavers Electrnic / digital watches Prhibited PEDs fr Use at All Times Onbard AM/FM transmitters and receivers (including televisins and radis) Bluetth accessries (e.g. wireless mice, keybards, headphnes) Electrnic, simulated smking materials (e.g. cigarettes, pipes, cigars) Persnal air purifiers

21 Remte cntrl devices r tys Tw-way cmmunicatin devices (unless therwise permitted pursuant t this sectin) Prtable xygen cncentratrs (POCs) except when traveling n the 46-Passenger ATR42 Electrnic Cigarettes (E-cigarettes) Due t their ptential t verheat r cause fire when activated, as determined by the FAA and ICAO, electrnic cigarettes, persnal vaprizers r any battery-pwered prtable electrnic smking device ( E-cigarettes ) are nt permitted in any checked baggage, including gate-checked baggage, r in any external baggage cmpartment f the aircraft. Please infrm a Cape Air agent if yu have e-cigarettes in any f yur baggage. Use f e-cigarettes nbard the aircraft remains prhibited at all times. Recharging f the e-cigarettes and/r the batteries n bard the aircraft remains prhibited at all times. Batteries (Lithium/Nn-Lithium) When Installed in Devices t be Transprted When installed in devices intended fr use, batteries are permitted s lng as the fllwing limitatins are met. NOTE: Imprtant exceptin fr Hverbards. The belw limits apply t EACH battery: Fr lithium metal batteries, lithium cntent must nt exceed 2 grams Fr lithium in (rechargeable) batteries, must nt exceed 160 Watthurs (Wh). (There is an exceptin fr lithium in pwered mbility devices fr disabled Passengers, when applicable fr the aircraft based n size and space requirements. See Wheelchairs and Other Assistive-Related Devices.) Batteries must nt be damaged Exceptin: Self-Balancing Recreatinal Mbility Devices ( hverbards ) Because f the risk f igniting, lithium battery-pwered self-balancing recreatinal mbility devices are nt accepted fr transprt n any Cape Air flight. Examples f lithium battery pwered self-balancing recreatinal mbility devices include Airwheel, Slwheel and hverbard. Spare Batteries (Lithium/Nn-Lithium) Lithium and nn-lithium dry batteries carried fr persnal use are permitted if prtected frm damage and ability t shrt circuit subject t restrictins herein. Car, bat, aircraft and mtrcycle batteries and all wet batteries (see exceptin fr Assistive Devices) are nt permitted. Because batteries present a risk f bth igniting and fueling fires in aircraft carg/baggage cmpartments, spare batteries are nt permitted in any checked baggage, including gate-checked baggage, r in any external baggage cmpartment f the aircraft. Please infrm a Cape Air agent if yu have any spare batteries (especially lithium batteries) in any f yur baggage. Spare lithium batteries may be carried if the battery s electrical cnnectins (aka cntacts) are prtected frm cntact with metal r ther batteries. The battery must be individually prtected s as t prevent shrt circuits (by placement in riginal retail packaging r by therwise insulating terminals, e.g., by taping ver expsed terminals r placing each battery in a separate plastic bag r prtective puch). Batteries must nt be damaged. EACH battery must nt exceed the fllwing:

22 Fr lithium metal batteries, a lithium cntent f 2 grams; r Fr lithium in (rechargeable) batteries, a Watt-hur (Wh) rating f 100 Wh. Fr lithium in batteries, batteries which are greater than 100 Wh may be carried ONLY if (1) there are n mre than tw batteries AND (2) each battery is nt greater than 160 Wh. Dry Ice Dry ice in quantities f 5.5 punds (2.5 kg) r less per Passenger will be accepted. Quantities which exceed this amunt will nt be accepted. Custmers cannt pl their prtins tgether, even within the same traveling party. The cntainer r package must be ventilated t permit the release f carbn dixide gas, be marked as cntaining dry ice, and display the net weight and the identity f the perishable item being cled. Styrfam clers cntaining dry ice must be sufficiently durable and leak-resistant t be accepted fr transprt. Wet Ice Wet ice, including ice packaged in clers, r ther packaging f perishable items in wet ice, is nt permitted n bard the aircraft regardless f the type f cntainer used t cntain the ice. This des nt preclude the use f gel packs which d nt melt t a pure liquid frm. Liqur Fr alchlic beverages up t 70 percent alchl by vlume there is a limit f 5 liters (1.3 gallns) per Custmer that may be accepted as checked baggage, r that may be gate checked if purchased after cmpleting security screening at the checkpint (Duty Free). Packaging must be in receptacles smaller than 5 liters. Alchlic beverages mre than 70 percent alchl by vlume (140 prf) will nt be accepted. There is n additinal fee fr the carriage f alchl n internatinal flights (including flights frm the USVI t the US) when it is purchased as part f an established and recgnized duty free shpping prgram. Alchl cntaining 24% r less alchl by vlume (e.g. beer, wine) is nt subject t hazardus materials limitatins. Custms and TSA regulatins may impse different limitatins and fees. Firearms and Ammunitin Federal law prvides that n persn shall carry a deadly r dangerus weapn, either cncealed r uncncealed, abard any Cape Air aircraft except: (1) emplyees r fficials f a municipality r State, r the United States, wh are authrized t carry firearms (e.g. FBI, Secret Service, LEO prisner escrt, Federal Air Marshall) r (2) crewmembers and ther persns authrized by Cape Air t carry firearms. Apprpriate dcumentatin and identificatin will be required f any Passenger traveling under this prvisin. Mre restrictive prvisins may apply fr Passengers traveling pursuant t interline r cde share agreements arranged by Cape Air with partner airlines. Firearms that are unladed and encased in a hard-sided suitable lcked cntainer may be carried as checked baggage. All firearms t be checked in this manner must be declared by the Custmer in writing thrugh the cmpletin f a declaratin tag. Ammunitin must be securely packaged in a cntainer made f durable fiber, wd r metal, r in the manufacturer s riginal package, and placed inside checked baggage. This may be within the same cntainer used t stre the firearm. Ammunitin checked in this manner must nt exceed eleven (11) punds per Passenger. The Passenger will be required t cmplete the applicable declaratin frms

23 The Custmer must make all arrangements and assume full respnsibility and expense fr cmplying with applicable laws, custms and/r ther gvernmental regulatins, requirements, r restrictins f the cuntry, state r territry t and frm which the firearm/ammunitin is being transprted. Smking Smking is prhibited n all Cape Air flights. The use f electrnic, simulated smking materials (cigarettes, pipes, cigars) is als prhibited. Summary Chart The belw chart is intended t be a helpful quick reference tl ONLY as it s impssible t reflect all aspects f ur Restricted Articles plicies articulated in ur Cntract f Carriage within this summary table. The FAA s PackSafe website: ( cntains detailed infrmatin n restrictins n what can and cannt be transprted n bard any aircraft. Further restrictins impsed by Cape Air (e.g. Cape Air cannt carry any quantity f persnal defense spray r any equipment that previusly cntained fuel even thrugh the fuel has been drained) and ur partner airlines are fund in this dcument and in ur partner s Cntracts f Carriage and web sites. Please als remember that TSA r ther regulatrs may have further limitatins. It is yur respnsibility t ensure yur baggage cnfrms t all applicable restrictins. Item cntaining Hazmat Permitted Nt-Permitted X Cmmn Husehld Items Electrnic Devices Batteries Persnal tiletries r medicines such as perfumes, hairspray, nail plish, shaving cream, sunscreen and insect repellent in limited quantities. Aersl nzzles must be prtected by a cap. Latex-based paint Mst small cnsumer devices fr persnal use ( PED ) such as cell phnes, electrnic games, tablets, laptps and cameras whse batteries typically d nt exceed battery limitatins. When installed in prtable electrnic devices. Each lithium metal must nt exceed 2 grams. Each lithium in must nt exceed 160 Watt-hurs (Wh). Bleach, drain cleaner, il-based paint, spray paint and ther spray cans, laundry starch, cking sprays, WD-40, she cleaner, flammable glues (rubber cement r sme superglues), insecticides and all such items carried in any quantity fr nn-persnal use. E-cigarettes r spare fuel cell cartridges (limit 2) in any external cmpartment f the aircraft. Hverbards r any lithium battery pwered, self-balancing recreatinal mbility device Spare lithium batteries in any external cmpartment f the aircraft. Car and mtrcycle batteries. Spare batteries, lithium and nn-lithium dry, in-cabin, if prtected frm damage and shrt circuit. Each lithium metal must nt exceed 2 grams. Each lithium in must nt exceed 100 Watt-hurs (Wh). Except, fr lithium in, batteries which are greater than 100 Wh may be Wet batteries. Lse batteries. Batteries nt carried fr persnal use

24 Item cntaining Hazmat Permitted Nt-Permitted X carried ONLY if (1) there are n mre than tw batteries AND (2) each battery is nt greater than 160 Wh. Devices with batteries installed but with n prtectin frm accidental activatin. Matches, Lighters, and Explsives Engines, Parts and Gaspwered equipment Medical and Assistive Devices Ice Liqur N mre than 2 nnspillable gelcel batteries fr prtable electrnics, limited t 12 vlts and 100 Watt-hurs (Wh). 1 packet f regular matches r 1 dispsable lighter, in-cabin nly. If new, unused and in riginal packaging, as checked baggage. Implanted pacemakers r similar devices and injected r ingested radipharmaceuticals. Nnflammable gas cartridges fr mechanical limbs, including spares. Wheelchairs and ther batterypwered mbility devices equipped with nn-spillable battery r spillable r lithium in battery when carried as checked baggage in ATR-42 nly. The installed lithium battery must nt exceed 300 Wh. Fr carriage f spare batteries, the maximum permitted is either ne spare battery nt exceeding 300 Wh r 2 spare batteries nt exceeding 160 Wh each. Dry ice up t 5.5 lbs. in ventilated package when prperly labeled. Gel packs Up t 5 unpened liters n mre than 70 percent alchl by vlume. Strike anywhere matches Lighter fluid Trch lighter Firewrks, Flare guns Fuel Camping devices including stves and lanterns. Any equipment with fuel Prpane tanks Mtrcycle/car parts, generatrs r gas-pwered tls/tys unless new, unused and in riginal packaging. Wheelchair lithium in batteries exceeding 300 Watt-hurs (Wh). Dry ice in air-tight r imprperly marked packages Wet ice Any liqur with mre than 70% alchl by vlume r nt

25 Item cntaining Hazmat Permitted Nt-Permitted X meeting quantity r packaging Inflating Devices and Oxygen Small arms ammunitin and Self Defense Devices Whipped cream r fix-a-flat s lng as they are nnflammable and d nt cntain txic gas if carried in checked baggage. Prtable xygen cncentratrs that meet FAA criteria. 11 lbs. per Custmer up t.75 caliber fr rifle and pistl cartridges and any size shtgun shells fr persnal use when securely bxed and carried in checked baggage. restrictins. Cmpressed xygen r xygen canisters, mst self-inflating devices. Lse ammunitin, laded firearms, black pwder, primers r percussin caps. Self-defense sprays (such as pepper spray) Wheelchairs and Other Assistance-Related Devices Wheelchairs and Other Mbility Assistive Devices One wheelchair r mbility assistive device per Passenger will be accepted and transprted at n additinal charge. Early check-in is recmmended fr all Passengers with assistive devices s that there is adequate time t lad the device n bard and ffer any special assistance that may be needed. Fr transprt in the Cessna 402, Britten Nrman Islander and Cessna Caravan Amphibian: Due t space limitatins f the aircraft, nly cllapsible, nnmtrized wheelchairs (and ther nn-battery-pwered mbility assistive devices) are accepted. Advance reservatins are recmmended because, with limited space and weight cnstraints, nly ne wheelchair per aircraft may be bked cnfirmed space, ensuring its safe and reliable transprt with the Passenger. Wheelchairs are apprved n a first-cme, first-served basis. If mre than ne Passenger requires the transprt f a wheelchair n any particular flight, pririty will be given t the Passenger wh bked the wheelchair. Every reasnable effrt will be made t transprt additinal wheelchairs, but space, weight and safe strage cnstraints f the additinal wheelchairs may require them t be transprted n a different flight. Fr transprt in the 46-Passenger ATR42 in ur Micrnesia regin: Advance ntificatin when making yur reservatin with ur partner, United Airlines, is recmmended. Bth cllapsible and electric wheelchairs and assistive devices are accepted, subject t the limitatins herein. The installed lithium battery must nt exceed 300 Wh. Fr carriage f spare batteries, the maximum permitted is either ne spare battery nt exceeding 300 Wh r 2 spare batteries nt exceeding 160 Wh each. Adaptive wheelchairs may exceed the limitatins f the aircraft entryways in which case they cannt be accepted fr transprt. Transprt f an electric wheelchair r prvisin by Cape Air f Dangerus Gds packing fr wet cell batteries (nly Cape Air packaging, when required in accrdance with Cape Air plicy, is permitted) bth require 48 hurs advance ntice and 1 hur advance check-in t ensure all pre-flight needs are met befre departure. If these advance requirements are nt met, Cape Air will make a reasnable effrt t accmmdate the needs f the Custmer prir t scheduled departure time. All wheelchairs must be stwed in the frward carg cmpartment, as they are nt able t be safely stwed in the cabin. Sme wheelchairs may be disassembled t safely fit int the aircraft cmpartments and reassembled at the destinatin city upn arrival, althugh every effrt will be made t transprt the wheelchair intact

26 The lavatries in the ATR42 are nt wheelchair accessible. Wheelchairs are additinally accepted as unaccmpanied baggage. Strllers One cllapsible strller per Passenger will be accepted as additinal free baggage allwance as checked baggage. Infant- r Child-Safety Seats r CRS One infant- r child-safety seat (als knwn as a child safety restraint system r CRS ) per Passenger will be accepted as additinal free baggage allwance as checked baggage, r fr use in the aircraft cabin. CRS s accepted fr use nbard must be gvernment-apprved fr use in aircraft by the FAA r ther authrized gvernment agency, have a harness which attaches the child t the CRS, be fitted with a hard seat, and attach directly t the aircraft seat. The accmpanying Passenger is respnsible fr ensuring that the CRS functins crrectly, that the child des nt exceed the CRS s limitatins, that the child is prperly secured in the CRS and that the CRS is secured t the aircraft seat. Cape Air des nt reserve space fr a CRS unless a ticket has been purchased fr the child. Gvernment-apprved Child Aviatin Safety Restraint System ( CARES ) harnesses typically used fr children between 22 and 44 punds are als apprved fr use in the aircraft cabin n all aircraft except the Britten Nrman Islander where the harness cannt be prperly secured due t the seating style. Fr the Cessna Caravan Amphibian, CARES can be safely secured t sme but nt all f the seats. The FAA strngly urges the use f a CRS such as a child-safety seat fr every child n every flight, as it is the safest place fr a child when flying. Be sure yur CRS is gvernment-apprved and has this restraint is certified fr use in mtr vehicles and aircraft, r similar language, printed n it. If nt, the CRS may nly be carried as checked baggage. Mst yung children wh use a CRS weigh 40 lbs r less. Hwever, there are sme children with physical challenges wh weigh mre than 40 lbs and need the supprt and security f a CRS s they can travel safely n an aircraft. Use f a gvernment-apprved CRS which is prperly labeled, apprpriate fr the child s weight, and prperly secured t the aircraft is permitted. Adults (18 years r lder) wh have physical challenges that require the supprt and security f a CRS may request an exemptin t the FAA s regulatins that require each Passenger t be prperly secured by a safety belt. See faa.gv fr mre infrmatin n this exemptin as well as further advice n the safe use f CRS s nbard. Wearable Defibrillatr Life Vests Unless therwise prhibited herein, Passengers are permitted t wear Wearable Defibrillatr Life Vests n bard all Cape Air aircraft. Live Animals ( Pets ) Pets are accepted fr transprt subject t a service charge (unless therwise specified belw) and ther cnditins as nted herein. Cape Air reserves the right t refuse carriage f pets at any time. Fr clarificatin purpses, acceptance f Service Animals (animals accmpanying disabled Custmers r gvernment fficials and animals used fr emtinal supprt) is gverned by the plicy n Service Animals and nt this plicy n Live Animals r Pets

27 In-Cabin Pets Unless therwise nted herein, Cape Air accepts dmesticated cats, dgs, rabbits and husehld birds fr transprt in-cabin when accmpanied by the Custmer. Advance Reservatins and Cnditins f Carriage Advance reservatins are recmmended. Fr safety reasns, nly ne pet per aircraft may be bked cnfirmed space. Pets are apprved n a first-cme, first-served basis. Multiple pets frm the same family are permitted n the same aircraft; hwever it is pssible that, due t space r weight cnstraints, the Passenger and pets may nt be able t be accmmdated n any particular flight. Multiple pets frm different families are nt permitted n the same aircraft. Shuld a pet be bked in advance but a Passenger with a Service Animal request t be barded, Cape Air may request the Passenger with the pet t fly n a later flight, if pssible, t accmmdate the disabled Passenger r gvernment fficial with the Service Animal. Must be Accmpanied by Passenger All pets must be accmpanied by a traveling Passenger wh is the wner r a designee wh assumes full respnsibility fr the animal. Cape Air will nt transprt pets as unaccmpanied freight. Custmers must check and retrieve their pets planeside fr each Cape Air flight. Pets will nt be autmatically transferred between cnnecting Cape Air flights. Cape Air will nt transfer pets t ther airlines - Custmers must make their wn arrangements directly with ther airlines fr cnnecting flights (interline and/r cdeshare) with ther carriers. When making such arrangements individually with each carrier, please keep in mind that different plicies, including carrier sizes and fees, may apply fr each carrier. Apprved Kennels and Carriage Generally fr Pets Except as stated belw in this sectin, a sft r hard-sided kennel suitable fr transprt f the pet is required t transprt the pet t the aircraft and t cntain the pet within the cabin. It is the bligatin f the Custmer t prvide such kennel, as Cape Air des nt prvide kennels. Maximum kennel sizes are as fllws: Fr Transprt in the 9-Passenger Cessna x20.5 x20.5 A pet shuld be able t stand up and turn arund cmfrtably in a prperlysized kennel. Multiple pets may be transprted within the same kennel prviding this standard is met fr bth animals and it is deemed safe in the sle discretin f Cape Air. Cats, rabbits and birds must be kenneled r caged when accepted fr travel in all circumstances. Fr travel nly between Hyannis, New Bedfrd, Nantucket r Martha s Vineyard, dgs may be transprted with r withut a kennel under the fllwing cnditins: A dg nt exceeding 35 punds in weight may be carried n the Passenger s lap r n the aft shelf f the cabin A dg 35 punds r mre must be prperly restrained with a leash, harness r similar device and situated in such a lcatin s as t nt bstruct access t the aisle r exit. This lcatin is typically behind the last rw f seats. Pets must nt exceed a maximum weight f 80 punds per animal

28 The ability t carry pets pursuant t this prvisin is determined by the airprt authrities f the airprts we serve and is subject t change with r withut ntice. Pet and Other Live Animal Embarges Additinal seasnal r rute-specific restrictins, r embarges, may als apply depending upn the aircraft size and/r the cde share partner plicy in place at any pint in time. Caribbean Market Pet Embarges N pets are accepted fr travel fr any flight t/frm: - CPX - Benjamin Rivera Nriega Airprt in Culebra, Puert Ric - VIJ - Virgin Grda Airprt in Virgin Grda, BVI Britten Nrman Islander Aircraft N pets are accepted fr travel fr any flight perated by this aircraft type. Cessna Caravan Amphibian Aircraft N pets are accepted fr travel fr any flight perated by this aircraft type. Fr flights perated by the ATR42 in Micrnesia Cmpliance with lcal quarantine and ther requirements prhibit Cape Air frm transprting pets. N pets are accepted fr travel n any flight in this regin. Adult Pultry Embarg In rder t ensure cmpliance with the U.S. Animal Welfare Act, Cape Air will nt transprt live adult pultry at any f ur lcatins. Health and General Cnditin f the Pet The pet must be harmless, drless, inffensive and suitable fr in-cabin transprt as determined by Cape Air in its sle discretin. A Passenger assumes full respnsibility fr the safety, well-being and cnduct f his r her pet while n-bard the aircraft. Cape Air assumes n respnsibility fr the impaired health r death f the pet due t illness r injury when the pet has been handled by Cape Air with rdinary standards f safety and care r when Cape Air has acted in the interests f the entire flight such as in an emergency r a frce majred event. Cmpliance with Applicable Laws The Custmer must make all arrangements and assume full respnsibility and expense fr cmplying with applicable laws, custms and/r ther gvernmental regulatins, requirements, r restrictins f the cuntry, state r territry t and frm which the pet is being transprted. Upn arrival, health certificates, imprt permits, and ther papers may be required by lcal authrities (particularly and frequently required fr travel beynd the dmestic United States), depending upn the rute ver which the pet is traveling. Service Animals Service animals accmpanying disabled Custmers r gvernment fficials and animals used fr emtinal supprt are accmmdated n all flights at n additinal charge t the Custmer, subject t the plicy herein. (See Service Animals under sectin entitled Acceptance f Custmers ). Restrictins Due t Federal Law: Marijuana

29 Despite recent changes in varius lcal State laws, Federal law des nt allw any kind f marijuana, medical r recreatinal, nbard cmmercial aircraft r in the secure lcatins f any airprt terminal, beynd TSA screening. Accrdingly, Cape Air des nt permit the transprt f marijuana n any f ur flights in any market. Fr mre infrmatin regarding this Federal prhibitin, please refer t Acceptance f Custmers Refusal t Transprt. Cape Air may refuse t transprt, r may remve frm the aircraft at any pint, any Custmer(s): When necessary t cmply with gvernment regulatins r security directives; When necessary fr the safety f themselves, ther Passengers, r members f the crew, including but nt limited t: Custmers whse cnduct is disrderly, ffensive, abusive r vilent; Custmers wh fail t cmply with r interfere with the duties f the members f the flight crew, federal regulatin, r security directives; Custmers wh appear t be intxicated r under the influence f drugs t a degree that the Custmer may endanger him/herself, anther Passenger, r a member f the crew (ther than a Qualified Individual with a Disability whse appearance r invluntary behavir may make him/her appear t be intxicated r under the influence f drugs in which case barding will nt be denied); Custmers wh appear t have symptms f r have a cmmunicable disease r cnditin that culd pse a direct threat t the health r safety f thers n the flight, r wh refuse a screening fr such disease r cnditin, r have an ffensive dr such as frm a draining wund (Nte: Cape Air requires a medical certificate fr Custmers wh wish t travel under such circumstances) Custmers wh are mentally incapacitated whse behavir may be hazardus t him/herself, anther Passenger, r a member f the crew. Hwever, Cape Air will accept escrted mental patients if the requesting mental authrity furnishes a medical certificate which states that the mental patient may be transprted safely under the circumstances psed with the flight in questin and the escrt accmpanies the Custmer at all times. Custmers wh fail t travel with the required safety assistant(s) pursuant t this sectin; Custmers wh d nt qualify as acceptable nn-ambulatry Passengers pursuant t this sectin; Custmers wh have in the past refused t cmply with Cape Air s rules, disrupted Cape Air s peratins r abused Cape Air s emplyees; Custmers wh have resisted r may reasnably be believed t be capable f resisting custdial supervisin; Custmers wh are incapable f cmpleting a flight safely, withut requiring extrardinary medical assistance during the flight (Nte: Cape Air requires a medical certificate fr Custmers wh wish t travel under such circumstances.) When there is a failure t bserve the rules f the Cntract f Carriage; Whenever such actin is necessary r advisable by reasn f weather r ther cnditins beynd Cape Air s cntrl including but nt limited t acts f Gd, frce majeure, strikes, r disturbances, whether actual, threatened r reprted; When the Custmer refuses a request t prduce prf f identify satisfactry t Cape Air r the Custmer s identity mismatches his r her ticket infrmatin; When the Custmer has nt paid the apprpriate fare r prduced satisfactry prf t Cape Air that the Custmer is an authrized nn-revenue Passenger

30 Whenever gvernment required travel dcuments appear nt t be in rder accrding t Cape Air s reasnable belief r such Custmer s embarkatin frm, transit thrugh, r entry int any cuntry frm, thrugh r t which such Custmer desires transprtatin wuld be unlawful r denied fr any reasn.; r When the Custmer s cnduct is disrderly, abusive, r vilent twards ther Custmers r Cape Air emplyees. Cape Air is nt liable fr its refusal t transprt any Custmer r fr its remval f any Custmer in accrdance with this sectin. Any Custmer wh, by reasn f engaging in the abve activities in this sectin, causes Cape Air any lss, damage r expense f any kind, cnsents and acknwledges that he r she shall reimburse Cape Air fr any such lss, damage r expense. Cape Air has the right t refuse, n a permanent basis, any Custmer wh, by reasn f engaging in the abve, causes Cape Air any lss, damage r expense f any kind, r has been disrderly, ffensive, abusive r vilent. Disabled Individuals and Passengers Requiring Assistance It is the plicy f Cape Air t prvide equal pprtunity fr all wuld-be travelers. Accrdingly, Cape Air will nt refuse t prvide transprtatin t a disabled individual, wh may be transprted in accrdance with the Cmpany s FAA-apprved perating prcedures, n the basis f his r her disability. Cape Air may refuse t prvide transprtatin t any Custmer whse carriage may impair the safety f the flight in accrdance with the prvisins f this cntract, and may refuse t prvide transprtatin t any Custmer whse carriage wuld vilate federal regulatins (including FAA and TSA regulatins) r the Cmpany s FAA-issued perating manuals. In exercising this authrity, hwever, Cape Air persnnel will nt discriminate against any disabled individual slely n the basis f the disability. Due t the small size f many f ur aircraft, when perating the Cessna 402, Britten Nrman Islander and Cessna Caravan Amphibian, Cape Air is exempt frm the accessibility requirements f the American with Disabilities Act ( ADA ). Nevertheless, we are cmmitted t treating all f ur Custmers with dignity and respect and t accmmdating special needs t the greatest extent pssible. We encurage Custmers with special needs t speak with a representative f Cape Air (1-800-CAPEAIR) prir t bking. Carriage Generally Custmers wh, because f age, mental r physical cnditin, disability r impairment, require individual attentin r cnsideratin t enplane r deplane an aircraft r t manage neself during the flight in nrmal peratins r emergency cnditins, will be affrded a reasnable amunt f assistance by Cape Air emplyees. This assistance will be in a dignified, safe, prfessinal and curteus manner and at all times Cape Air will cnsult with the Custmer abut any assistance and special plans arranged n the Custmer s behalf. Cape Air will extend this assistance t all qualified individuals with a disability as this legal term is mre bradly defined t prtect all thse wh may therwise suffer frm discriminatry practices. Barding Assistance Custmers generally must be physically able t ascend/descend several steps with minimal assistance t access Cape Air aircraft. Fr service abard the 46- Passenger ATR42, assistive devices such as a ramp r lift are available fr Custmers needing special assistance. Advance ntificatin when making yur reservatin with ur partner, United Airlines, is recmmended t arrange fr this service. Fr travel nbard ur Cessna Caravan Amphibian, access is land-side at an airprt r water-side frm a flating dck t which the aircraft is tethered

31 Barding land-side requires the Custmer t ascend apprximately 12 steps and there are handrails n bth sides f the steps fr self-supprt. Barding via water-side requires the Custmer t step frm a dck nt the airplane pntn, akin t stepping int a bat n the water. Once the Custmer has stepped nt the pntn, the Custmer must then climb a few stairs with the supprt f nly a helping hand as there is n railing fr these stairs. While unlikely, there is the pssibility in sme situatin that the Custmer may be required t crss a sft surface such as sand t reach the aircraft. It is imprtant t nte that amphibius aircraft perate in a seashre and marine envirnment where facilities are ften unavidably slippery r wet. Passengers are urged t use extreme cautin n all dcks, ramps, flats, and when entering and exiting aircraft. Please d nt hesitate t take extra time r seek assistance in mving abut facilities r n and ff ur aircraft, as yur safety and that f ur emplyees is ur highest pririty. Except fr transprt in the 46-Passenger ATR42 aircraft (as nted abve), physical limitatins preclude the use f jet bridges, lifts, barding chairs r ther feasible devices t enplane a Custmer needing assistance. When this happens, Cape Air emplyees will prvide reasnable assistance. This assistance may include, depending upn the limitatins f the aircraft and ramp/dck, steadying a Custmer r prviding a helping hand as the Custmer ascends r descends the step(s), assistance in getting t r frm the seat, and assistance with lading and retrieving carry-ut r carry-n items and ther assistive devices stwed n bard. Emplyees are nt permitted, hwever, t lift r carry Custmers n bard the aircraft, assist with medical services, r assist inside the lavatry (available n bard the ATR42 nly). As the safest seating arrangement fr such Custmer may vary with the situatin and with the aircraft type, Cape Air may ffer t pre-bard the Custmer r may suggest barding the Custmer last fr access t the mst accessible seat. Carriage f a Qualified Individual with a Disability and Nn-Ambulatry Passengers Cape Air will nt require any individual cvered by this sectin t be accmpanied by an attendant unless it is determined that an attendant is essential fr safety. If Cape Air determines that an assistant is essential fr safety, Cape Air may require a Custmer meeting any f the fllwing criteria travel with an attendant as a cnditin f being prvided air transprtatin: A persn wh, because f a mental disability, is unable t cmprehend r respnd apprpriately t safety instructins frm Cape Air persnnel, including the safety briefing required by 14 CFR (a)(3), (a)(4) and (b). A persn with a mbility impairment s severe that the persn is unable t physically assist in his r her evacuatin f the aircraft; r A persn wh has bth severe hearing and severe visin impairments if the persn cannt establish sme means f cmmunicatin with Cape Air persnnel adequate t permit the transmissin f the required safety briefing. If Cape Air determines that a persn meeting the criteria abve must travel with an attendant, cntrary t the individual s self-assessment that he r she is capable f traveling independently, Cape Air will nt charge fr the transprtatin f the attendant. If because there is nt a seat available n a flight fr an attendant whm Cape Air has determined t be necessary, the individual will be eligible fr denied barding cmpensatin. Fr the purpses f the determinatin f seat availability, the attendant will be deemed t have checked in at the same time as the Custmer herein. If Cape Air determines that an attendant is required fr the safe peratin f the flight and the qualified individual with a disability is unable t prvide such

32 attendant, Cape Air will nt require the individual t be accmpanied if there are vlunteers abard the flight willing t assist the qualified individual with a disability in case f emergency evacuatin r the Captain has determined the flight can perate safely by assuming this respnsibility. Advance Reservatins and Check-In Advance reservatins and early check-in are recmmended t ensure time t crdinate the cllabratin needed fr the safe barding f qualified individuals with a disability any assisted-living devices, such as a wheelchair. Oxygen Fr Transprt in the Cessna 402,Britten Nrman Islander and Cessna Caravan Amphibian Persnal xygen supplies, canned xygen, and xygen cylinders are nt permitted t be used n bard and Cape Air is nt authrized t prvide medical xygen. Due t stwage limitatins, Cape Air des nt permit the use f Prtable Oxygen Cncentratrs (POCs) nbard the aircraft. While use is nt permitted, beginning August 22, 2016, Cape Air accepts nbard the aircraft Prtable Oxygen Cncentratrs (POCs) that meet FAA acceptance criteria fr carriage. POCs that meet the acceptance criteria fr carriage (use remains prhibited at all times) nbard aircraft, are identified by either: Bearing a permanent label, n the exterir f the device, in red text which states, "The manufacturer f this POC has determined this device cnfrms t all applicable FAA acceptance criteria fr POC carriage and use nbard aircraft."; r The POC is included n the fllwing list f POCs previusly apprved by the FAA fr use nbard the aircraft: AirSep Fcus; AirSep FreeStyle; AirSep FreeStyle 5; AirSep LifeStyle; Delphi RS 00400; DeVilbiss Healthcare ig; Ingen One; Ingen One G2; Ingen One G3; Inva Labs LifeChice; Inva Labs LifeChice Activx; Internatinal Biphysics LifeChice; Invacare Sl2; Invacare XPO2; Oxlife Independence Oxygen Cncentratr; Oxus RS 00400; Precisin Medical EasyPulse; Respirnics EverG; Respirnics SimplyG; SeQual Eclipse; SeQual equinx Oxygen System (mdel 4000); SeQual Oxywell Oxygen System (mdel 4000); SeQual SAROS; and VBx Trper Oxygen Cncentratr. POCs which d nt cnfrm t the abve acceptance criteria may be transprted as a prtable electrnic device (PED) s lng as they d nt cntain any hazardus materials and are transprted in accrdance with all f the rules which apply t the carriage f a PED (e.g. battery plicies, etc.). All POCs must be stwed and are nt permitted t be used at any time nbard the aircraft. Persnal xygen cylinders r canned xygen may nt be transprted as checked baggage, carry-ut baggage, nr carried n bard the aircraft. Custmers cnnecting t r frm ther airlines shuld take particular nte f this restrictin. Cntinuus Psitive Airway Pressure (CPAP) machines may be transprted as checked baggage r as a carry-ut item. Their use, hwever, is prhibited. Fr any device that may, in accrdance with this sectin, be transprted, althugh the device must meet carry-ut r carry-n size and weight requirements, these

33 devices are assistive devices fr Custmers with disabilities. As such, they d nt cunt tward checked, carry-ut r carry-n baggage limits. When cnnecting t r frm any flight, including interline and cdeshare partners, the Custmer is respnsible fr ntifying and making independent arrangements directly with the ther airline. Fr Transprt in the 46-Passenger ATR42 Beginning August 22, 2016, Cape Air accepts Prtable Oxygen Cncentratrs (POCs) that meet FAA acceptance criteria fr carriage and use nbard the aircraft during all phases f flight, subject t meeting bth acceptance criteria and perating requirements. POCs that meet the acceptance criteria fr carriage and use nbard aircraft, are identified by either: Bearing a permanent label, n the exterir f the device, in red text which states, "The manufacturer f this POC has determined this device cnfrms t all applicable FAA acceptance criteria fr POC carriage and use nbard aircraft."; r The POC will be included n the fllwing list f POCs previusly apprved by the FAA fr use nbard the aircraft: AirSep Fcus; AirSep FreeStyle; AirSep FreeStyle 5; AirSep LifeStyle; Delphi RS 00400; DeVilbiss Healthcare ig; Ingen One; Ingen One G2; Ingen One G3; Inva Labs LifeChice; Inva Labs LifeChice Activx; Internatinal Biphysics LifeChice; Invacare Sl2; Invacare XPO2; Oxlife Independence Oxygen Cncentratr; Oxus RS 00400; Precisin Medical EasyPulse; Respirnics EverG; Respirnics SimplyG; SeQual Eclipse; SeQual equinx Oxygen System (mdel 4000); SeQual Oxywell Oxygen System (mdel 4000); SeQual SAROS; and VBx Trper Oxygen Cncentratr. POCs which d nt cnfrm t the abve acceptance criteria may be transprted as a prtable electrnic device (PED) s lng as they d nt cntain any hazardus materials and are transprted in accrdance with all f the rules which apply t the carriage f a PED (e.g. battery plicies, etc). All POCs must be stwed and are nt permitted t be used at any time nbard the aircraft if carried pursuant t this paragraph. Operating Requirements POCs that satisfy the acceptance criteria may be carried r perated by a Passenger n an aircraft prvided that all f the fllwing cnditins are satisfied: Exit Seats: N persn perating a prtable xygen cncentratr is permitted t ccupy an exit seat. Passengers using POCs must be seated in a windw seat unless seated in a rw where there are n ther Passengers seated between the xygen user and the windw. Exit rw/bulkhead seating is nt permitted as the POC may nt be able t be stred prperly. Stwage f Device: During mvement n the surface, takeff and landing, the device must be stwed under the seat in frnt f the user, r in anther apprved stwage lcatin s that it des nt blck the aisle way r the entryway t the rw. If the device is t be perated by the user, it must be perated nly at a seat lcatin that des nt restrict any

34 Passenger s access t, r use f, any required emergency r regular exit, r the aisle(s) in the Passenger cmpartment. Other Cnsideratins POCs are assistive devices fr Custmers with disabilities. As such, they d nt cunt tward carry-n r checked baggage limits. Cape Air is nt liable fr POC equipment failures, failure f the batteries that pwer the POC, r any ther lsses r damages alleged by the Custmer r any ther persn arising ut f the use r pssessin f the POC, unless caused by the grss negligence r willful miscnduct f Cape Air. Fr transprt in the 46-Passsenger ATR42, Oxygen Cylinders prvided by Cape Air r its vendrs r cdeshare partners may als be utilized. This service is limited and subject t availability. Fr xygen cylinders prvided by a cdeshare partner, please refer t that airline s cntract f carriage fr specific requirements. A service charge may be assessed fr this service. Custmers persnal xygen cylinders cannt be transprted r used nbard any flight as per FAA restrictins. Oxygen cylinders prvided by Cape Air is subject t the fllwing cnditins: Cmpliance with regulatins f all cuntries within the flight itinerary where xygen is t be used; A medical certificate frm the Passenger s physician is prvided t Cape Air certifying the need fr in-flight xygen, stating whether any special cnditins r assistance are required, and prviding the maximum usage per hur and the xygen flw rate per minute at 10,000 feet altitude; Oxygen equipment is available and can be psitined at the barding city f the Passenger requiring it; Passenger must prvide Cape Air at least 48 hurs ntice t request xygen services and will als be required t check-in fr the flight at least tw hurs n Internatinal flights and ne hur n Dmestic US flights befre the planned departure. Cape Air will make reasnable effrts t accmmdate Passengers wh fail t meet any f these requirements, but will nt be bligated t d s. Service fees apply fr each flight segment where xygen is required. The Passenger will nt be assigned a seat in a rw with, behind r in frnt f an emergency windw exit. T the extent pssible, Passengers receiving r requesting in-flight medical xygen service will be given barding pririty n Cape Air in the event f an irregular peratin. Reaccmdatin f the Passenger n anther carrier will be subject t that carrier s requirements and capabilities t prvide xygen as they apply t the existing circumstances; Cape Air is nt liable fr failure t prvide this service when such failure is beynd its cntrl. Medical Transprt Cape Air des nt prvide air ambulance r in-flight patient care services, and is unable t accmmdate stretchers n bard scheduled flights. In sme Cape Air destinatins (excluding destinatins served by the Cessna Caravan Amphibian), Cape Air may be able t accmmdate stretchers n specified aircraft fr rutine medical transprt, prvided that patient care equipment is nt required fr basic r advanced life supprt during such transprt. In such case, medical persnnel r in-flight patient care equipment may be prvided but if supplied nly fr the patient s cmfrt and nt medically required as nted in the previus sentence. When apprved by the FAA, Cape Air will accmmdate

35 Passengers requiring respiratrs, ventilatrs and ther such equipment. All equipment must be able t be safely stwed n bard the aircraft. Please cntact ur Reservatins Office fr mre infrmatin regarding any particular request. Service Animals (by definitin herein, these include animals accmpanying disabled Custmers r gvernment fficials and animals used fr emtinal supprt). Cape Air makes all reasnable accmmdatin fr trained Service Animals and Service Animals used fr emtinal supprt t accmpany Passengers in the aircraft cabin free f charge subject t the cnditins in this sectin. These cnditins are based n limitatins due t the size and nature f the aircraft and the safety and cmfrt f all n bard. Fr travel in the Cessna 402, Britten Nrman Islander and Cessna Caravan Amphibian nly Advance Reservatins Advance reservatins are recmmended because, fr imprtant safety reasns, Cape Air is nly permitted t transprt ne live animal per aircraft unless the animals are frm the same family. Only ne live animal per aircraft may be bked cnfirmed space. Live animals are apprved and carried n a first-cme, first-served basis. Shuld a Passenger with previusly bked space fr his/her Service Animal r pet be cnfirmed n a flight and anther Passenger with a Service Animal as defined by this sectin desire t be barded, Cape Air will seek ut all alternatives available including ffering the Passenger with the pet cnfirmed space n the next available flight. Only if n ptins are available will Cape Air ffer the less desirable alternative t the Passenger with the Service Animal f traveling n a later flight. Embarges and Size Limitatins Fr the Cessna 402 and ATR42, there is n size r weight limit fr the service animal. Due t the nature and size f the Britten Nrman Islander and Cessna Caravan Amphibian aircraft, animals in excess f 35 punds cannt be safely carried n bard. Other Requirements Apprved Service Animals must be secured with a harness and leash and will be situated s as t nt bstruct emergency exit rws, aisles, r any ther area that must remain clear in rder t facilitate an emergency evacuatin. A Cape Air agent will determine the apprpriate seating arrangement and will assist with securing the animal n bard. Cape Air will accept as evidence that the animal is a Service Animal such items as identificatin cards, ther written dcumentatin, the type f harness r markings n the harness, tags, r ther credible assurances f the Qualified Individual with a Disability. Service Animals must be prperly harnessed and remain under the direct cntrl f the Passenger. Service animals may nt ccupy a seat. A Service Animal will be denied barding r remved frm the flight if the animal cannt be cntained by the Passenger r therwise exhibits behavir that pses a threat t the health r safety f ther Passengers r a significant threat f disruptin. Certain Service Animals, such as mnkeys, must be small enugh t fit in the space under the seat (in the ATR42 nly) withut invading anther Passenger s seat area during the entire flight, r t ccupy a cnfined space designated by the Cape Air agent as required fr the safety f the animal and all Passengers n bard. Certain unusual animals/reptiles which pse unavidable safety and/r public health cncerns, such as snakes, ther reptiles, rdent and

36 spiders, will nt be accepted fr transprt by Cape Air. Passengers with Service Animals will nt be seated an emergency exit rws. They may nt bstruct an aisle r ther area that must remain clear in rder t facilitate an emergency evacuatin. Special seating arrangements may apply t accmmdate the Service Animal abard the aircraft, depending upn the aircraft size. Passengers requesting t travel with a Service Animal that is used as emtinal supprt must additinally prvide t Cape Air dcumentatin that is nt lder than ne year frm the date f the initial flight n the letterhead f the a licensed mental health prfessinal stating the fllwing: (1) the Passenger has a mental r emtinal disability recgnized by the Diagnstic and Statistical Manual f Mental Disrders- Furth Editin (DSMIV); (2) the Passenger needs the emtinal supprt animal as an accmmdatin fr air travel and/r fr activity at the Passenger s destinatin; (3) the individual prviding the assessment is a licensed mental health prfessinal and the Passenger is under his r her prfessinal care; and (4) the date and type f the mental health prfessinal s license and the state r jurisdictin in which it was issued. Cape Air reserves the right t authenticate any dcumentatin presented. Cape Air accepts fr transprtatin, free f charge, a prperly harnessed dg trained in explsive detectin, drug search, rescue, r ther specific functins, when accmpanied by its handler n fficial emergency business as authrized by an apprpriate federal, state r lcal gvernment agency. Lcal regulatins at the Passenger s final r intermediate destinatin(s) may apply and impse further requirements r restrictins. The Passenger assume full respnsibility fr the safety, well-being, and cnduct f its Service Animal, including the interactin f the Service Animal with ther Passengers wh may cme in cntact with the animal while n bard the aircraft, and fr cmpliance with all gvernment requirements, regulatins, r restrictins, including entry permits and required health certificates f the cuntry, state, r territry frm and/r t which the animal is being transprted. Please be advised that lcal quarantine requirements may apply, particularly in Micrnesia, and Custmers shuld cnsult lcal quarantine regulatins in advance. Fr Custmers traveling n ur ATR42 in the Micrnesia regin, See United.cm fr mre infrmatin. Cmplaint Reslutin Officer At any time during the curse f travel, Custmers with disabilities can cntact a specially trained Cmplaint Reslutin Office (CRO). The CRO s respnsibility is t reslve cmplaints, disagreements, r alleged vilatins related t Department f Transprtatin regulatins. Our CROs are available thrugh ur Custmer Care Office. Please see that sectin f this dcument fr cntact infrmatin. Air Carrier Access Act Yu may dwnlad a PDF versin f the Department f Transprtatin 14 CFR Part 382, Nndiscriminatin n the Basis f Disability in Air Travel at Yu can als btain a cpy f this regulatin in an accessible frmat frm the Department f Transprtatin by any f the fllwing means: By telephne: Tll-Free Htline fr Air Travelers with Disabilities (vice) (TTY)

37 By telephne: Aviatin Cnsumer Prtectin Divisin (vice) (TTY) By mail: Air Cnsumer Prtectin Divisin C-75, US Dept. f Transprtatin 1200 New Jersey Ave., SE. Washingtn, DC By web: Aviatin Cnsumer Prtectin Divisin s Web site Unaccmpanied Minrs ( UM ). Unaccmpanied minrs are children five (5) thrugh eleven (11) years f age wh are traveling alne r nt accmpanied n the same flight by a Passenger at least the age f a Yung Traveler as defined within that sectin. Unaccmpanied minrs will be accepted fr transprtatin as fllws: Age Minrs under the age f five (5) are nt accepted fr travel unaccmpanied. Minrs age five (5) thrugh eleven (11) years will be accepted fr nline travel fr nn-stp itineraries as unaccmpanied minrs n Cape Air (9K) marketed flights. Parents r guardians may request a persn twelve (12) years f age r lder t be escrted as if he r she was an unaccmpanied minr fr travel n nline, nn-stp itineraries n Cape Air (9K) marketed flights. Fr travel n United Express (UA*) marketed flights perated by Cape Air, minrs age five (5) thrugh fifteen (15) are required t travel as unaccmpanied minrs. Service Charge and Fares There is n additinal service charge r escrt fee fr unaccmpanied minrs traveling n Cape Air marketed (9K) flights. A service charge is applicable fr unaccmpanied minrs traveling n United Express (UA*) marketed flights perated by Cape Air. Cnnecting and Interline Itineraries Unaccmpanied minrs are nt accepted fr interline cnnecting itineraries, including t/frm cdeshare partners. Fr travel n Cape Air perated as United Express, unaccmpanied minrs are nly accepted fr travel n nn-stp flights. Psitive Identificatin f Persn Meeting UM and Airprt Prcess The unaccmpanied minr must be brught t the airprt by a parent, guardian r respnsible adult wh must furnish Cape Air with name, address and phne number f the parent, guardian r respnsible adult wh will meet the unaccmpanied minr upn deplaning at the minr s destinatin. This infrmatin will be recrded n the UM Frm. We recmmend checking-in early t ensure there is adequate time t cmplete the required paperwrk. The parent, guardian r respnsible adult must stay with the UM until the flight departs. The parent, guardian r respnsible adult, wh was previusly named and furnished t Cape Air, must shw prper identificatin in rder fr the unaccmpanied minr t be released int his r her custdy at the final destinatin. Refusal t Transprt The welfare f unaccmpanied minrs is a matter we take very seriusly. Cape Air reserves the right t refuse transprtatin if the Cmpany believes there is a significant chance that the flight n which the unaccmpanied minr hlds a reservatin may be

38 delayed, terminate at an airprt ther than the minr s destinatin, r if the unaccmpanied minr may miss his r her cnnecting flight fr any reasn. Althugh permitted (subject t the cnditins within this prvisin), Custmers shuld exercise cautin when bking unaccmpanied minrs fr travel n the last flight f the day frm any Cape Air lcatin. Flight Cancellatins and Diversins In the event f flight cancellatin, diversin, substantial delay r ther irregularity within the Cape Air rute system, the agent in charge, Captain r flight attendant will retain custdy f the unaccmpanied minr until that custdy is transferred t a Cape Air agent r the parent guardian r respnsible adult named n the UM Frm. In the event f a flight diversin t an airprt nt staffed by Cape Air persnnel, Cape Air will make every effrt t cntact the parent, guardian r respnsible adult identified n the UM Frm t crdinate agreeable and suitable arrangements. The Captain r flight attendant will retain custdy f the unaccmpanied minr until such arrangements are crdinated. Cape Air will bear all reasnable csts assciated in this instance t ensure the safety f the unaccmpanied minr. Respnsibility f Cape Air Cape Air assumes n respnsibilities fr unaccmpanied minrs beynd thse applicable t an adult Custmer. Yung Travelers Yung Travelers are yung adults wh may travel independently, as adults, despite their yung age. Age Yung adults between twelve (12) and seventeen (17) years may travel independently as Yung Travelers n Cape Air (9K) marketed flights. Escrted services under this prvisin are nt available. Yung adults between sixteen (16) and seventeen (17) years may travel independently as Yung Travelers n United Express (UA*) marketed flights. Escrted services under this prvisin are nt available. Cnnecting and Interline Itineraries Fr yung adults desiring t travel n a cnnecting itinerary with Cape Air r anther airline, the age at which the yung adult is permitted t travel alne as a Yung Traveler will be the age as defined by the airline t r frm which the yung adult is cnnecting. The chart belw cntains the minimum age requirement at the time f publicatin f this Cntract f Carriage and is subject t change by the partner airline at any time withut ntice. We recmmend yu check with the partner carrier fr the mst up-t-date infrmatin. Cnnecting Itinerary Minimum age t travel alne Cape Air t/frm Cape Air 12 Cape Air t/frm Alaska Airlines 13 Cape Air t/frm American Airlines 15 Cape Air t/frm Delta Airlines 15 Cape Air t/frm Jet Blue 14 Cape Air t/frm Seabrne Airlines 13 Cape Air t/frm United Airlines 16 When Accmpanying Minrs Adults 18 years f age r mre, when accmpanying minrs wh are nt able t travel independently under the Unaccmpanied Minr rules herein, render the

39 minr accmpanied and, therefre, may travel withut the limitatins f the unaccmpanied minr rules. Sme airlines will permit a yung traveler wh meets their age requirement fr traveling independently t als serve as the accmpanying guardian f a yunger child wh wuld therwise be cnsidered an unaccmpanied minr, while ther carriers may allw the yung traveler t travel independently him/herself but may nt serve as the guardian f a yunger child. Please check with yur cnnecting carrier, as their plicy will apply fr cnnecting travel with Cape Air. Fr example, if the Yung Traveler and minr are cnnecting with JetBlue and JetBlue permits yung adults 14 years r mre t accmpany a minr as an adult, then Cape Air will apply that same age range fr purpses f this Custmer and a 14 year ld can travel as the guardian f a 10 year ld. Meanwhile, where United requires a traveler t be 18 years f age t accmpany a child age 11 r yunger, a 14 year ld may NOT serve as the guardian f a 10 year ld. Infants Under tw (2) years f age, infants are accepted at n additinal charge if seated n the lap f an adult Passenger. An FAA r aircraft-apprved infant r child-safety car seat may als be used n bard when a seat is purchased fr the child. Prf f age f the infant Passenger may be required. Fr sme destinatins, including certain internatinal jurisdictins, gvernment taxes may apply fr infant Passengers and must be cllected by Cape Air fr this purpse. Travel by air fr infants less than 7 days f age is nt recmmended and we suggest Custmers cnsult their physicians fr further guidance. Infant travel plicies differ fr each airline partner s it s imprtant t check with each individual airline if yu have a cnnecting itinerary. Traveling while Pregnant Travel during the ninth mnth f pregnancy is nt recmmended and we suggest Custmers cnsult their physicians fr further guidance. We prefer any wman traveling while pregnant present a certificate frm a dctr stating that the Custmer has been examined and has been fund t be physically fit fr air travel during the specified time, and that the estimated date f delivery is after the date f the flight. It s best t cnsult a physician within 72 hurs f time f departure t have the mst current infrmatin. Travel plicies may differ fr each airline partner s it s imprtant t check with each individual airline if yu have a cnnecting itinerary. Custmers f Size Requiring Additinal Space n Bard the Aircraft T ensure that all Custmers have access t safe and cmfrtable seating n bard ur Cessna 402, Britten Nrman Islander and Cessna Caravan Amphibian aircraft, we are prviding the belw guidance. Fr travel n bard ur ATR42 aircraft, please refer the cntract f carriage fr ur partner, United Airlines, fr their plicy regarding Passengers Occupying Tw Seats. Fr Transprt in the Cessna 402, Britten Nrman Islander and Cessna Caravan Amphibian: The design f the seat belt system fr these aircraft des nt permit Custmers t sit n r between tw seats and/r use seat belts adjacent t different seats t secure themselves during flight. Fr this reasn, each Custmer must be able t sit in ne seat and use the seat belt intended fr the seat in which he r she is seated. Seat belt extenders, generally extending the length f a seat belt 24 inches, are available n the Cessna 402 fr Custmers wh may need t lengthen the size f the belt. Seat belt extenders are nt generally permitted fr use with the shulder harness belt system installed in the Britten Nrman Islander and the Cessna Caravan Amphibian. The width

40 f each seat and seat belt capacity may be used as a guide when determining whether smene may be safely accmmdated n bard ur aircraft. Fr the Cessna 402, the seat width is 17 inches, seat belts are typically 40 inches in length acrss the lap and the aircraft dr width fr entry is 22 inches. Fr the Britten Nrman Islander, the seating is bench style, the available space fr each Passenger being ½ f the bench seat which is apprximately 18 inches. Seat belts are typically 40 inches in length acrss the lap and the aircraft dr width fr entry is 36 inches wide fr all drs except ne which is 24 inches. Fr the Cessna Caravan Amphibian, the seat width is 18 inches, seat belts are typically 38 inches in length acrss the lap and the aircraft dr width fr entry is 42 inches wide x 50 inches tall. Custmers f size may cntact ur Reservatins Office in advance t let us knw they may need additinal time r assistance t bard, r they may discuss their needs with ur Airprt Custmer Service Agents. Custmers f size must be able t be transprted withut cmprmising the safety f themselves r ther Passengers n bard the aircraft; hwever Cape Air will nt refuse t prvide transprtatin t any Custmer slely because a Custmer s size results in an incnvenience t crewmembers r ther Passengers. Traveling with Prisners When a law enfrcement agency needs t transprt a prisner with an armed Law Enfrcement Officer (LEO), Cape Air must be ntified 24 hurs prir t the scheduled departure time, r, if nt 24 hurs, as far in advance as pssible. This ntificatin must include (1) the identity f the prisner and (2) whether the prisner is cnsidered highrisk r lw-risk. Fr additinal cnditins f acceptance and requirements fr transprt, please cntact Cape Air. When cnnecting t r frm any flight, including interline and cdeshare partners, the Custmer is respnsible fr ntifying and making independent arrangements directly with the ther airline. Cancellatin f Reservatins Airprt Shw Times and Re-check Requirements. All Custmers must check-in within the guidelines prvided in the belw chart. Check-in may ccur with a Cape Air agent at the Cape Air departure ticket cunter, nline at (cming sn), r with a partner airline with whm we ffer the ability t check-thrugh t yur final destinatin. Custmers wh receive barding passes thrugh r a partner airline must re-check with a Cape Air agent within the time limits in the belw chart. This allws us the time we need t gather infrmatin required t perfrm ur weight and balance, as well as the time needed by airprts t screen all baggage and Passengers prir t barding. If yu are checking bags, failure t bserve these minimum times may result in insufficient screening time by the airprts and yur bag may nt be delivered t us in time fr yur flight. All Cape Air flights bard apprximately minutes befre departure time. Passengers wh have nt presented themselves t Cape Air 20 minutes prir t departure time are subject t having their reservatin fr that flight cancelled as well as all ther reservatins within the same itinerary

41 Althugh we d ur best t plan fr carriage f bth Passengers and their bags fr every flight, smetimes actual weights exceed these planning limits and measures must be taken t manage the circumstances at hand. Weather r ther flight planning cnditins may als require the carriage f additinal fuel further limiting ur ability t carry all that we riginally planned fr each Passenger. In these instances, Passengers wh check-in r re-check after the recmmended times and any excess luggage are the mst likely t be reaccmmdated n anther Cape Air flight. The guidelines in the chart are nly a recmmendatin based n the best infrmatin available at this time. Cnditins may vary by airprt, date f travel r during peak travel times. Cape Air is prviding general guidance t assist in decisin-making and ffers n guarantees t Custmers cmplying with these recmmendatins. It is the Custmer s respnsibility t arrive at the airprt with enugh time fr all airline and airprt prcessing requirements t be met. Fr ur New Yrk City grund shuttle t Westchester Cunty Airprt, please arrive at the departure pint (Nrtheast crner f 35 th Street and 8 th Avenue) 10 minutes prir t the scheduled pick-up time. Micrnesia Custmers traveling t r frm Guam shuld refer t United.cm fr check-in and ther requirements

42 N Shw and Failure t Use Each Flight Segment Cape Air tickets are priced and sld based n the itinerary and nt as individual flight segments. If the Custmer fresees a change r must make a change t an itinerary while enrute, he r she must cntact Cape Air t determine hw this may affect the ticket and remaining travel plans. When a Custmer fails t hnr a segment f a reservatin and des nt cntact Cape Air in advance Cape Air may cancel, withut ntificatin, all cntinuing and returning prtins f the itinerary cntained in the same reservatins recrd, including ther airline segments