TRACK: B LANDSIDE/TERMINAL

Transcription

1 Salt Palace Convention Center TRACK: B LANDSIDE/TERMINAL WORKSHOP: 1 Title: International Terminals Standards Outside of the US and Design Trends and Initiatives Moderator: Derek Moore, Skidmore, Owings & Merill LLP Date: March 2, 2016

2 Salt Palace Convention Center Title: International Terminals Standards Outside of the US and Design Trends and Initiatives Passenger Security Screening is Becoming Faster just not in the US (Yet!) Speaker: Regine Weston, Arup Date: March 2, 2016

3 Achieving Faster Effective Security March 2-4, 2016 Evolution of Passenger Security Screening Components of Passenger and Hand Bag Screening One Stop Security

4 Evolution of Passenger Security US Pre-9/11 ~ current 1 x-ray 1 WMD Processing rates up to 600 passengers per hour 2 x-ray 1 WMD Processing rates passengers per hour 2 x-ray 1 AIT Processing rates passengers per hour

5 Components March 2-4, 2016 Divestiture Baggage X-Ray Revestiture

6 Current US Condition Divestiture Length of divestiture ranges from a few feet to up to 20 feet Sequential process Other Countries feet Multiple passengers simultaneously Requires automated tray return

7 Baggage X-Ray Current US Condition Single TSA Agent reviews all images immediately adjacent to x-ray device High Threat bag separation available at some locations Other Countries Matrix Screening where images are reviewed remotely Requires Bag buffering/high threat bag separation

8 Current US Condition Revestiture Revestiture ranges from a few feet to up to 12 feet All bags that are cleared arrive in sequence Other Countries feet Bags not necessarily delivered in the same order as passengers nor grouped together

9 Evolving to Matrix Screening Lowerators Tray Return System Buffer & High Threat Table Matrix Screening Room Parallel Load

10 Completed Matrix Screening Manchester UK

11 Matrix Screening Amsterdam

12 Xander Richters/Schiphol Group Matrix Screening March 2-4, 2016 Amsterdam Automated Boarding Pass Reader 3 Divestiture Positions per Lane (X-Ray) I IAT per Lane (X-Ray) Revestiture & Secondary Screening

13 London Gatwick Matrix Screening Oslo

14 Geometry/Resourcing March 2-4, 2016 Once X-Ray is expedited, then The Capacity of a Security Lane is a combination of: Technology Security Machine Technology Type of lane and associated x ray equipment used (but doesn t relate to CIP) Manual or automatic tray returns systems (ATRS) Linear or parallel loading Local or remote screening Passenger scanning equipment AMD vs body scanners or a combination of these Location of secondary LAGs screening equipment Location and type of other secondary scanning equipment (e.g. shoe scanners) Circulation space for passengers Space Length provided for queue, divest/revest and composure Width provided for passenger circulation (taking into consideration column grid and equipment size) Level of resourcing/staffing Number of staff to operate each lane Equipment pax/hr/lane Increased or remote staffing Increased lane length (revest and divest positions) pax/hr/lane Typical Manual Lane Technology Resources/ Staffing Lane Length >200 pax/hr/lane Parallel loading ATRS New baggage technology Increased and/or remote staffing Increased lane length (revest and divest positions) pax/hr/lane Parallel or Linear loading ATRS Technology New baggage scanning technology Technology/Equipment

15 Matrix Screening Impact on Space Requirement TSA Standard Comparison Matrix Screening vs. TSA Standard, for screening area only (not including queuing): Length is ~40% longer Area is ~100% larger Processing Rate is ~150%-200% greater

16 IATA Airport of the Future

17 One Stop Security March 2-4, 2016 ICAO Position The concept of One Stop Security should be advanced, where ICAO Member States, by virtue of recognising the equivalency of each other s aviation security regimes, can allow incoming passengers, baggage and cargo to transfer onto a connecting flight without being subjected, once again, to the same security controls as at the point of origin. (Modified to allow unilateral recognition) What it means Transfer passengers arriving from a country with security procedures that are acceptable to the hub airport s government do not have to be security screened Implications Hub airports outside the US can offer International transfer passengers a better experience with more time in retail and less time in queues

18 Salt Palace Convention Center Title: International Terminals Speaker: Joel Hirsh, Hirsh Associates, Ltd. Date: March 2, 2016

19 What can we learn from international (overseas) terminals? We re not in Kansas anymore!

20 We re not in Kansas anymore What can we learn from them. What are they learning from us.

21 The big differences Speak metric FAA airplane Design Groups (III) vs ICAO Codes (C) Holdroom Departure Lounge Departures Concourse The infamous ADRM

22 The IATA ADRM March 2-4, 2016 The IATA Airport Development Reference Manual (ADRM) What is it? Why so important to overseas users? What can we get from it?

23 ADRM through the ages 7 th ed pages 8 th ed pages ATRM ADRM LOS Arrives! & World Class 9 th ed pages 10 th ed pages (4 sections & counting)

24 ADRM 10 Passenger Terminal Introduction (Sec ) Note: The ADRM does not provide a definitive guide on how to design an airport terminal and it is not intended to be used in that context. As a consequence of these numerous variables, it is wholly misleading to surmise that the rigid application of the information contained within the ADRM will necessarily deliver the most appropriate solution.

25 Level of Service (LOS) Guidelines 9 th Edition 10 th Edition

26 Level of Service (LOS) Guidelines IATA ADRM 10 Exhibit

27 Level of Service (LOS) Guidelines 9 th Edition

28 US influences March 2-4, 2016 ACRP reports ACRP influences on the ADRM

29 The big differences between US and overseas Limited Ground Handlers Extensive CUTE

30 The big differences between US and overseas Outbound Passport Control

31 The big differences between US and overseas Gender segregation for security

32 The big differences between US and overseas Four separate flows: Domestic arrivals/departures Int l arrivals/departures

33 Thank You Joel Hirsh, Principal Hirsh Associates, Ltd

34 Salt Palace Convention Center Title: Make America Great Again Speaker: Ty Osbaugh, AIA, Gensler Date: March 2, 2016

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55 Salt Palace Convention Center TRACK: A (PLANNING) WORKSHOP: 1 Title: International Terminals-Standard Outside the US, Trends & Initiatives on Design Speaker: Stephan Poirier, The Calgary Airport Authority Date: March 2, 2016

56 The Calgary Airport Authority March 2-4, 2016 Passenger Volume: million (2015) Cargo: 134,695 tonnes (2015) Elevation City of Calgary: 1084 m 3557 ft Runways: 11-29: 2,438 m 8,000 ft 08-26: 1,890 m 6,200 ft 17L/35R: 4,267 m 14,000 ft 17R/35L: 3,863 m 12,675 f Jobs created: 48,000 on airport: 24,000 in terminal: 12,000 GDP $8.28 billion

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59 Call to Gate at YYC

60 Departures Hall D (International Departures) Key: Food & Beverage Retail & Services n elevators to

61 Departures Hall E (Transborder Departures) Key: Food & Beverage Retail & Services

62 C2G PHILOSOPHY GOAL STRATEGY Reduce pax anxiety/stress from fear of missing flight Provide education and information on C2G process live time Ensure air carriers maintain full control over their own boarding process Increase Operational flexibility Passengers are only directed to proceed to their gate when the Gate agent initiates that action Allocate gates later Encourage pax to shop/dine in retail plaza Minimal amenities in boarding zones (food/beverage, retail, charging stations, seating, etc.)

63 C2G MESSAGE WALKTHROUGH Passengers in the Check in Hall Communication tools and personnel will instruct passengers to proceed to their Departures Lounge (D or E) and consult flight information display screens there to find gate information.

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66 Once inside the Departures Lounge, passengers will be greeted by Ambassadors at an InfoCentre located immediately in front of them. A 12 screen flight information display board is prominently placed for passengers to find out gate information.

67 C2G MESSAGE WALKTHROUGH Passengers in the Departures Lounge (D or E) At this point, depending on their Estimated Departure time, passengers will either see their gate assigned time, or will see their gate number already visible on the flight information display boards.

68 Gate Assigned Time is based on a formula that takes many variables into consideration in order to ensure there is ample, but not excessive, time to board. This formula is programmed into the C2G software and is pushed to the flight information display boards. EXAMPLE: Estimated Departure Time 18:00 Load Time 56mins Gate Assigned Time 17:04 LOAD TIME = Standard boarding time (45mins) + Walk time to the gate (6mins) + Buffer time (5mins)

69 Passengers in the Departures Lounge (D or E) Passengers can be confident that nothing will change until the Gate assigned time has been reached and therefore can make informed decisions on what to do with their time (fine dining versus food court, etc.)

70 When the Gate Assigned time is reached, the gate number will be shown and the status message will read Boarding begins shortly

71 Gate Agents have time at their gate to handle pre-board activities (Visa reconciliations, seat assignments, etc.) without the interruption of passengers. This status message will not change until the Gate Agent actions it.

72 At this point, all subsequent Boarding messages Pre-boarding, Boarding, Final Call, Closed, Departed are actioned by the Gate Agent. The boarding process remains in the control of the air carrier.

73 Passengers in the Departures Lounge (D or E) Status messages are not only visible on the flight information display boards, but a corresponding audible message will be heard in pre-defined paging zones as well.

74 Passengers in the Departures Lounge (D or E) To facilitate on time departures and passenger confidence and comfort, there are dozens of flight information display boards throughout the Departures Lounge, including at all fine dining establishments.

75 COMMUNICATION It is critical for passengers to understand the Call to Gate process in order for them to feel comfortable. There are several opportunities to describe the process to passengers: Describe C2G process Alert pax when gate is given Advise pax walk time to gate from their position YYC APP Web alert when pax are printing travel and boarding documents at home Web Kiosk alert when pax are printing travel and boarding documents at kiosk Kiosk Located centrally in the holdroom. Staff have access to gate numbers before they are posted InfoCentre

76 PASSENGER EXPERIENCE March 2-4, 2016 Call to Gate success requires a concerted effort to ensure passengers are comfortable and relax. SUCCESS CRITERIA On time Departure Continuous boarding (no bottlenecks) Informed and relax passengers DEPENDENCIES Accurately timed C2G messaging Sufficient queuing space in boarding zones Clear and intuitive wayfinding

77 Thanks Again! In closing Innovative concept for North America Will improve passenger experience Will increase commercial revenue Will increase operational efficiency and flexibility with gate allocation