Enfidha-Hammamet Airport/NBE

Transcription

1 Enfidha-Hammamet Airport/NBE Infobook / enfidhahammametairport.com 2015

2 Published by TAV Tunisie S.A. Immeuble Regency, Esc. B, 1035 Les Berges du Lac Tunis, Tunisia Contact T: (+216) Social Media facebook.com/enfidhaairport twitter.com/enfidhaairport instagram.com/tavairports youtube.com/tavairports foursquare.com/tavairports

3 Ideally situated, Enfidha-Hammamet International Airport lies in a strategic location both locally and internationally, in a junction point between two of the most important touristic resorts in Tunisia, Hammamet and Sousse, renowned and much praised destinations by most European tourists. No efforts are spared at Enfidha-Hammamet Airport to keep it running at TAV high standards of operation and services. Its futuristic design, modern technologies and baggage handling system, with a capacity of 4,500 luggage/hour, make it a highly efficient airport with less than 50 minutes turnaround time. The ground handling operations are equally distinguished and have been certified ISO 9001:2008 Quality Management and ISO 10002:2004 Customer Satisfaction and Complaint Management. Enfidha-Hammamet Airport is not only operationally efficient but environment-friendly as well. It is the first airport in Africa to be awarded in 2013 the carbone accreditation at the mapping level and in 2014 at the Reduction level for its sustained efforts towards preserving the environment and producing minimal CO2 emissions, and its trigeneration energy plant enables it to produce more than 90% of its energy needs in heat, cold and electricity. Additionally, the airport started in 2015 operating regular cargo flights in collaboration with UPS Express Logistic toward Germany and Malta with a daily capacity of 20 tons. An environmental- friendly, highly efficient and quality service oriented airport is your prime gateway to Tunisia to ensure a comfortable and pleasant start of your vacation in Tunisia. Waiting to make your journey in Tunisia even more enjoyable! Sincerely, Ilyess Kerfahi General Manager, Operations

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5 CONTENTS TAV IN BRIEF ENFIDHA-HAMMAMET AIRPORT BEFORE FLIGHT TRANSPORTATION CAR PARK CHECK-IN & SECURITY RELAXED TERMINAL DESTINATIONS AIRPORT MAP

6 Inspired by Miro's work. 6

7 A service oriented approach... This piece of resistance addresses a comfortable journey full of entertainment. Exhibited for the past 15 years, the painting presents a unique experience for visitors. tavtunisie.com /TAVTunisie 7

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9 TAV IN BRIEF TAV Airports is a success story built on the accumulation of knowledge, experience and creativity gained in airport operations, one of the world s most challenging sectors. TAV s history started in 1997 with the tender for the Istanbul Atatürk Airport International Terminal. TAV Airports Holding was established as a joint venture between the Tepe and Akfen groups, who won the tender. Having grown to become a great success story within a very short period of time, TAV soon became a global brand in airport construction projects as well as airport operations; a brand new area, thanks to its know-how, highly skilled human resources and advanced technology. Having gone through a restructuring process in 2006 in line with its goals, TAV re-organized its operational and construction activities under TAV Airports Holding and TAV Construction. Following this re-structuring process, TAV Airports Holding was opened up for public offering in February In May 2012, 38 percent of TAV Airports shares was sold to Aéroports de Paris. Today, TAV Airports, Turkey s leading brand in the global airport operations sector, operates Istanbul Atatürk, Ankara Esenboğa, Izmir Adnan Menderes and Gazipaşa-Alanya Airports in Turkey. The Tbilisi and Batumi Airports in Georgia, Monastir and Enfidha-Hammamet Airports in Tunisia, Skopje and Ohrid Airports in Macedonia, Madinah Airport in Saudi Arabia and Zagreb Airport in Croatia are also operated by TAV Airports. Having undertaken the operation of the Milas-Bodrum Airport domestic terminal in July 2014, TAV Airports will take over the operation of the international terminal beginning in the final quarter of The Holding also operates in other areas of airport operations including duty-free, food and beverage, ground handling services, IT, security and operation services. As part of these diversified services TAV Airports also operates the duty-free, food and beverage and other commercial areas at Riga Airport in Latvia. In 2014, the company provided services for 743,000 flights and 95 million passengers. 9

10 ENFIDHA- HAMMAMET AIRPORT Built and operated by TAV Airports, Enfidha-Hammamet, the most modern and best equipped airport in North Africa, is distinguishing itself for its closeness to holiday resorts, low operational costs and cargo facilities at international standards. Enjoying a perfect location, right at the heart of the Tunisian touristic centers, Enfidha-Hammamet Airport is a prominent gateway to Tunisia with the expertise and excellence of TAV Airports. THE AIRPORT IN FIGURES Date of entry into operation: December 2009 Terminal capacity: 7 million pax p.a. Total constructed area: 130,000 sq m Terminal usage area: 90,000 sq m Cargo terminal: 4,500 sq m Runway code: 4F ARFF category: 10 Runway landing category: CAT II No of remote parking stands: 15 Passenger boarding bridges: 18 Check-in counters: 62 Passport control cabins: 56 Baggage claim carrousels: 8 Baggage handling capacity: 4,500 bags/h Duty free shops: 6 Restaurants/bistros: 11 Car park capacity: 1,295 cars & 110 buses IATA code: NBE ICAO code: DTNH SITA address: NBEOPXH 10

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12 BEFORE FLIGHT BE PREPARED SANITARY CONTROL If you are travelling with a pet, note that some dog breeds are prohibited for entry into Tunisia. These are: Pitbull Rottweiler Toza inu Boerbull For other dog breeds and animals, a veterinary certificate and a vaccination book are required. Similarly, some other animal species are not allowed to be exported from Tunisia. You are strongly advised to inquire before attempting to carry with you any animal out of the country. And if you intend to bring any plant species with you, note that some are prohibited from entry into Tunisia. These are: Date palms and derivatives Citrus plants and derivatives Henna Eggplants Seeds Tubers In any other cases, a phyto-sanitary certificate should be obtained from the relevant authority for plants imported to Tunisia. For more information, please contact: (+216) Ext:

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14 14 TRANSPORTATION Enfidha-Hammamet Airport is ideally located close to the main touristic resorts in Tunisia. It serves more than 80 per cent of the touristic and holiday centers of the country. As such, it is the most convenient entry point to Tunisia for tourists, international business and visitors at large. MAIN CITIES AND TOURISTIC RESORTS SERVED BY THE AIRPORT CITY DISTANCE RIDE TIME Tunis 99 km 54 mn Sousse 43 km 24 mn Hammamet 48 km 27 mn Nabeul 55 km 30 mn Kairouan 61 km 34 mn Monastir 65 km 36 mn Mahdia 105 km 58 mn Sfax 167 km 90 mn TRAIN The city of Enfidha is served by rail transportation to/from the major cities and localities of the country. To check the schedule of train arrivals to and departure from Enfidha, and buy your ticket online, visit BUS Enfidha-Hammamet Airport is served by public bus transportation to and from the cities of Tunis, Hammamet, Sousse and Enfidha. TAXI Touristic taxi services are available at the airport around the clock. This service guarantees the highest standards of customer service provided by trained, knowledgeable and discerning chauffeurs. Travelling by taxi from Enfidha-Hammamet Airport offers the flexible way of getting into the nearby touristic region or beyond. Journeys are priced using the taxi meter or a fixed price can be agreed. RENT A CAR Car rental at Enfidha-Hammamet Airport offers you flexibility when planning your journey in Tunisia. All car rental agencies at the airport offer a wide range of cars and services. Car rental boxes are located in the arrival hall, on your right hand side after exiting from customs. COMPANY NAME PHONE Avis (+216)

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16 CAR PARK Enfidha-Hammamet Airport has a car park capacity of 1,295 cars and 110 buses. The parking area is within 2 minutes walking distance from both departure and arrival halls. You have either the choice to pay parking fees on the go or opt for a parking subscription. PARKING FEES BUS PARK DAILY CHARGES 0h 2h 2h 4h 4h 6h 6h 12h 12h 24h 4,0 TND 6,00 TND 8,00 TND 12,00 TND 24,00 TND CAR PARK DAILY CHARGES 0h 2h 2h 3h 3h 4h 4h 6h 6h 12h 12h 24h 1,50 TND 3,00 TND 4,00 TND 5,00 TND 10,00 TND 20,00 TND 2015 SUBSCRIPTION FEES CAR PARK (AIRPORT STAFF) BUS PA RK 12 Months 120,00 TND 12 Months 70,00 TND per Month 6 Months 80,00 TND 6 Months 90,00 TND per Month 3 Months 50,00 TND 3 Months 110,00 TND per Month 1 Months 20,00 TND 1 Months 130,00 TND per Month (*) A discount will be applied to the Travel Company having more than 30 Bus park cards PERIOD CONGRESS FEES 4 days 40,00 TND 7 days 50,00 TND 15 days 70,00 TND 30 days 100,00 TND 16

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18 CHECK-IN & SECURITY CHECK-IN Passengers are requested to arrive at the airport for check-in 1.5 hour prior to domestic flights and 2 hours prior to international flights. Please ensure that you have your ticket, valid passport and ID with you when coming to the airport. Passengers with no ID will not be accepted on board. It is obligatory for all passengers, including children and infants, to present their ID during check-in procedures. Passengers traveling with electronic tickets must ensure that they know the PNR number and that they present a valid ID. Baggage restrictions may vary for each airline. Information regarding the number of bags and weight limitations can be obtained from the airline with whom you are traveling. Electronic information monitors above the counters and flight information screens within the terminal display details on which counters you can check in. Passengers must go to the relevant check-in counter with their ticket, picture ID (valid passport, ID card) and luggage if any. Should a visa be required for the destination country, the passport should bear the valid visa. A label displaying the passenger s name, telephone and address must be put on the luggage. Check-in staff must be advised of any hand luggage which should be labeled as cabin luggage. Check-in staff checks the information on your documents and issues a boarding card and baggage label as he/ she accepts your baggage. The baggage label is stuck on the ticket and handed over to the passenger. A larger baggage label is tied to the baggage and sent to the aircraft. The check-in procedure is finalized when the check-in staff hands over the ticket, ID and the boarding card to the passenger. The boarding card displays details such as the flight number, departure gate number, boarding time and seat number. INFORMATION DESKS Information desks are located in the middle of Departure and Arrival Halls. They are well-marked and easily accessible. Information desks are in service 24 hours a day, 7 days a week and serviced by multi-lingual staff. For any needed information, please call: (+216) DISABLED & SPECIAL NEED PASSENGERS The terminal is equipped with all necessary facilities for disabled persons. Converted toilets, lifts, wheelchairs, etc. are available throughout the terminal. 18

19 MEDICAL CARE Basic emergency medical treatment is available at the airport around the clock. The Medical Center is staffed by highly qualified doctors and nurses. It is located on the east side of the departure next to the CIP lounge and opposite check-in counter No: 60. A doctor or nurse, and ambulance if needed, can also be sent to reach you at any point within the airport premises. For any need or inquiry, call: (+216) Exts: VISA PROCEDURES If you need to obtain an entry visa to Tunisia at the airport, proceed to the visa desk located just before passport control. TRANSFER/TRANSIT PASSENGERS Passengers who have domestic or international connections can utilize the services available at the terminal in accordance with the condition of their flight hours. LOST LUGGAGE Items left behind on an aircraft or not delivered upon arrival are the responsibility of the concerned air carrier. In such cases please contact your airliner directly. LOST & FOUND OFFICE The Lost and Found Office is operated by the Police Authority. This service covers items lost or found within the entire terminal building as well as in the car park. For all inquiries please contact: (+216) Ext:

20 RELAXED TERMINAL RESTAURANTS & CAFES Violet Located in the departure hall on the left hand side of the information desks. Concept: Self service Operating season: All year Operating hours: During flight times Seating capacity: 72 seats Café-inn Located in the departure hall on the right hand side of the information desks. Concept: Self service Operating season: Summer season Operating hours: During flight times Seating capacity: 72 seats Greenport Located after passport control at the right hand side (at the end of the hall) Concept: Self service Operating season: Summer season Operating hours: During flight times Seating capacity: 110 seats. Cakes & Bakes Located in the arrival hall on the left hand side next to the exit gate Concept: Self service Operating season: All year Operating hours: 24 hours Seating capacity: 40 seats Food Court Located after passport control at the left hand side (at the end of the hall) Concept: Self service Operating season: All year Operating hours: Open during flight time Seating capacity: 98 seats 20

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22 Food court area consists of 3 restaurants: Basilico Restaurant Burger House Cakes & Bakes Flight Point Located after passport control next to the boarding gate 17 A-103 Concept: Self service Operating season: Summer season Operating hours: During flight times Seating capacity: 70 seats Canteen Located at the arrivals land side of the airport (after staff access point) Concept: Self service Operating season: All year Operating hours: 11:30-13:30 Seating capacity: 156 seats JOYFUL SHOPPING DUTY FREE SHOPPING ATU Duty Free, the sole operator of duty free shops at Enfidha- Hammamet Airport, serves over 9,000 products in perfume, cosmetics, liquor, cigarettes, tobacco, cigars, tea, coffee, chocolate, candies, accessories, toys and local Tunisian products. You may ask our experienced consultants about information regarding products, allowances, liquid restrictions, etc. At both departure and arrival, right after passport control, you are privileged to shop free of tax duties. Duty free store at arrival offers significant price advantage compared to local market prices. If you forgot to buy something local to remind you of your vacation in Tunisia, you can find souvenirs, local products like dates, wines, local liquors, Boukha and Thibarine, at the main duty free store. SPECIAL OFFERS Special offers are made during high season on certain products where you can save up to 25% compared to regular duty free prices. PRICES Prices are in Euros, however, payments in US Dollar, European and some Middle Eastern currencies as well as credit cards are accepted. OPENING HOURS 365 days, 24 hours For more information: customer@atu.com.tr T: (+216)

23 SOUVENIR SHOPS Before departing, and if you still want to spend any remaining Tunisian Dinars, Tunisian handicrafts, jewelry, souvenirs and gifts are offered at the gift shops and drugstores located in the departure hall, directly opposite to check-in counters. SHOPS LOCATION PHONE Drug Store Departure Hall (+216) Medina Shop Departure Hall (+216) La Boutique Souvenir Departure Hall (+216) La Cage Bazar Departure Hall (+216) Arabesque Departure Hall (+216) Nader Souvenir Shop Departure Hall (+216) CIP LOUNGE Open around the clock and located on the left hand side of the Departure Hall next to check-in counter number 60, TAV primeclass Lounge CIP lounge, offers special and privileged services to all Prime Pack guests, Priority Pass and Angel Airport Card holders and contracted Tour Operators and airlines which currently are: Thomas Cook, Thomson, Transaero, TUI, FTI, All Tours, Odeons and Air Berlin. The lounge provides a variety of services for passengers: Business corner, Wi-Fi, daily newspapers, monthly and weekly magazines, TV, a flight information display screen, kids playground and a rich snack bar with alcoholic and soft drinks. For any additional information, please call (+216) or contact: primeclass.enfidha@tav.aero BANKS AND ATMS Major national banks operate branches in both arrival and departure halls, offering regular banking services to passengers and airport visitors. BANKS LOCATION PHONE Amen Bank Departure Hall (+ 216) La Poste Tunisienne Departure Hall (+ 216) QNB Departure Hall NA BANK EXCHANGE La Poste Tunisienne Arrival Hall (+ 216) BIAT Arrival Hall (+ 216) BNA Arrival Hall (+ 216) ATMS Cash machines (ATMs) are available in arrival and departure halls. Major credit cards are accepted. 23

24 ATM LOCATIONS Arrival Hall: BNA, STB Bank, La Poste Tunisienne, UIB Departure Hall: BIAT, UIB, Amen BANK, STB BANK, QNB, BNA MOBILE OPERATORS Operators offering mobile phone and internet/broadband services. Services require presentation of your passport. OPERATOR LOCATION PHONE Tunisie Telecom Arrival Hall (+ 216) Ooredoo Arrival Hall (+ 216)

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26 26 DESTINATIONS COUNTRIES CITIES AIRLINES LILLE FRANCE PARIS TUNISAIR BORDEAUX NOUVELAIR TOULOUSE LONDON GATWICK UK RUSSIA GERMANY ITALY MANCHESTER BIRMINGHAM EAST MIDLANDS BRISTOL GLASGOW NEWCASTLE LONDON STN CARDIFF DONCASTER NORWICH LONDON LUTON BELFAST EDINBURGH LEEDS EXETER HUMBERSIDE ABERDEEN LONDON OXFORD MOSCOW DME MOSCOW SVO ST PETERSBURG ROSTOV MOSCOW VKO DUSSELDORF MUNICH STUTTGART FRANKFURT LEIPZIG COLOGNE HANNOVER HAMBURG BERLIN NUREMBERG DRESDEN BERLIN TEGEL PADERBORN BREMEN ERFURT MUNSTER ZWEIBRUCKEN BADENBADEN MILANO MALPENSA BERGAMO VERONA PALERMO BOLOGNA MILANO THOMAS COOK UK THOMSON AIRWAYS NOUVELAIR MONARCH AIRLINES TUNISAIR TRANSAERO NOUVELAIR TUNISAIR KOGALYMAVIA AIRLINES NOUVELAIR TUNISAIR AIR BERLIN GERMAN WINGS SUN EXPRESS GERMANIA CONDOR FLUGDIENST NEOS AIRLINES NOUVELAIR MISTRAL AIR BLUE PANORAMA AIRLINES

27 DESTINATIONS COUNTRIES CITIES AIRLINES DENMARK BILLUND COPENHAGEN SCANDINAVIAN AIRLINES SYSTEM PRIMERA AIR DANISH AIR TRANSPORT NOUVELAIR TRAVEL SERVICE CZECH REPUBLIC PRAGUE BRNO VIENNA AUSTRIA SALZBURG TUNISAIR NOUVELAIR LINZ FLY NIKI GRAZ ZURICH TUNISAIR SWITZERLAND BASEL NOUVELAIR GENEVA BELAIR KATOVICE WARSAW POLAND POZNAN NOUVELAIR WROCLAW ENTER AIR LODZ TUNISAIR KRAKOW RZESZOW GDANSK TRANSAVIA HOLLAND ARKE FLY NETHERLANDS AMSTERDAM CORENDON AIRLINES NOUVELAIR TUNISAIR HUNGARY BUDAPEST NOUVELAIR TUNISAIR LIBYA TRIPOLI BENGHAZI LIBYAN ARAB AIRLINES UKRAINE UKRAINE KIEV INTERNATIONAL AIRLINES WINDROSE BRUSSELS JET AIR FLY BELGIUM LIEGE TUNISAIR CHARLEROI THOMAS COOK BELGIUM OSTEND NOUVELAIR SERBIA BELGRADE TUNISAIR SMALL PLANET LITHUANIA VILNIUS AIRLINES GRAND CRU AIRLINES LUXEMBOURG LUXEMBOURG LUXAIR PORTUGAL PORTO NOUVELAIR LISBON TUNISAIR BULGARIA SOFIA NOUVELAIR IRELAND DUBLIN NOUVELAIR 27

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30 DEPARTURE LEVEL 1 / NIVEAU 1 DEPART Gifts Shop / Boutiques Souvenirs Post Office / Bureau de Poste Bank-Change / Banques et DAB Info Desk / Comptoirs d information Agency / Agences de Voyage Restaurants / Restaurants Public WC / Toilettes CIP Area / Espace VIP Circulation / Hall Public Police & Control / Police & Douane Lost & Found Office / Bureau Objets Perdus Offices / Bureaux Check-in Area / Zone d enregistrement Medical Center / Centre Médical Escalator / Escalateurs Elevator / Ascenseurs 30

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32 ARRIVAL LEVEL 2 / NIVEAU 2 ARRIVEE Gifts Shop / Boutiques Souvenirs Post Office / Bureau de Poste Bank-Change / Banques et DAB Info Desk / Comptoirs d information Agency / Agences de Voyage Restaurants / Restaurants Public WC / Toilettes CIP Area / Espace VIP Circulation / Hall Public Police & Control / Police & Douane Lost & Found Office / Bureau Objets Perdus Offices / Bureaux Check-in Area / Zone d enregistrement Medical Center / Centre Médical Escalator / Escalateurs Elevator / Ascenseurs 32

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34 ARRIVAL LEVEL 0 / NIVEAU 0 ARRIVEE BAGGAGE CLAIM / SALLE LIVRAISON BAGAGE Gifts Shop / Boutiques souvenirs Post Office / Bureau de Poste Bank-Change / Banques et DAB Info Desk / Comptoirs d information Agency / Agences de Voyage Restaurants / Restaurants Public WC / Toilettes CIP Area / Espace VIP Circulation / Hall Public Police & Control / Police & Douane Lost & Found Office / Bureau Objets Perdus Offices / Bureaux Check-in Area / Zone d enregistrement Medical Center / Centre médical Escalator / Escalateurs Elevator / Ascenseurs 34

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